Digital customer service jobs in United Kingdom - Page 4

Driven Marketing Leader for a Fast-Growing Japanese QSR Brand YouMeSushi is one of the UK’s fastest-growing quick service restaurant (QSR) sushi brands, with over 30 locations across London and ambitious plans to triple our estate over the next three years. We are on a mission to become a true household name, and marketing is at the heart of that journey. We are looking for a hands-on, growth-driven Senior Marketing Manager to lead our strategy across digital, local store marketing, and national campaigns. This is a high-impact role for someone who combines creativity with performance, and strategy with execution, and thrives in a fast-moving, constantly evolving environment. The Role You will own and drive the full marketing function, from brand building to performance marketing, working closely with leadership and alongside an in-house designer. You will be someone who is: • Hands-on and execution-focused, • Digital-first and performance-driven, • Highly creative and commercially sharp, • An excellent communicator and natural leader, • Competitive, ambitious, and growth-oriented Key Responsibilities 1. Brand and Growth Strategy • Develop and lead a national marketing strategy to drive brand awareness, customer acquisition, and store expansion, • Build YouMeSushi into a recognised household name across London and beyond, • Plan and execute integrated campaigns across digital, in-store, and packaging 2. Digital and Performance Marketing • Own and optimise paid media channels (Google, Meta, TikTok) to drive online orders and app usage, • Manage website performance, SEO/SEM, CRM, and loyalty initiatives, • Track and improve key metrics including acquisition, retention, lifetime value, and ROI 3. Local Store Marketing (LSM) • Develop scalable marketing toolkits for store-level execution, • Support store teams in driving local awareness, footfall, and delivery sales, • Ensure consistent and high-quality brand presence across all locations 4. Social and Content • Lead social media strategy and content across platforms, • Deliver campaigns that build brand affinity and cultural relevance, • Define and evolve YouMeSushi’s tone of voice 5. Franchise and Field Marketing • Act as the key marketing partner to store operators, • Visit locations, build relationships, and ensure campaigns are effectively executed, • Balance local flexibility with overall brand consistency 6. Leadership and Team Development • Manage an in-house designer and lead day-to-day marketing execution, • Build and scale the marketing function over time, • Work cross-functionally with Operations, Product, and Tech, • Report directly to the CEO and collaborate with senior leadership About You • Proven experience in QSR, food delivery, or multi-site retail marketing, • Strong expertise in digital and performance marketing, • Experience running multi-channel campaigns and scaling brands, • Comfortable balancing strategic thinking with hands-on execution, • Entrepreneurial, energetic, and results-driven Location Golders Green, London (on-site) Nearest station: Golders Green Salary and Benefits Salary: £45,000 – £50,000 per year (depending on experience) Staff discount across YouMeSushi stores Applications will be reviewed on a rolling basis. Start date: 10 June Candidates must have the legal right to work in the UK

Aftercare Executive – German Speaking Location (3 days a week in the office) - Vauxhall A Bit About Us: Sons: Show Hair Loss Who’s Boss! Sons are a digital healthsubscription business focusingon the treatment of hair loss for men. The problem we are trying to solve is that two thirds of men don’t seek treatment for areas of mild conditions. What if we could motivatemen to be more proactive in tackling their problems?We want to bring men’s health and well-being into the 21st Century. Less stigma, clearer information, more convenience, better results. Sons is a team of physicians, pharmacists, scientists, technologists, business consultants and marketeers, who are buildinga company where men’s health and well-being is talked about and treated with open optimism. Via our telehealth online platform and cloud pharmacy, we help men make informed decisions about health issuesthey often don’t talk about - and deliver, clinically proven, safe and reasonably priced products to their doors. Our missionis to make each new generation of sons healthierand happier than the last. Our vision is to be a global brand that leads the conversation and change in treatments of men’s health. Having alreadytreated over 300,000men in the UK we are now setting our sights on European expansion. About the role: Sons is seeking an Aftercare Executive to join our fast-growing customerbase and team. We are searching for an outgoing, hardworking, all-around great communicator who cares passionately about the experience that our customers receive. You will be joininga driven and high performing team, engaging with our customerson a daily basis to resolve all operational and physical product queries. You will be the primary point of contact for all live customer interactions. As a key contributor, you’ll play an essential role in shaping our processes and developing effective solutions. You’ll be empowered to influence our customer journey, proactively finding innovative ways to make our customers’ lives easier, happier, and healthier. What we want you to do: • Deliver outstanding customer service with empathy and professionalism at all times, • Efficiently handle large volumes of incoming communications via Zendesk, including Email, Live Chat, Marketplaces, and Phone., • Ensure all queries are addressed within agreed SLA and KPI deadlines, • Prioritise urgent matters and resolve both operational and product-related queries promptly, • Utilise internal systems effectively to assist customers and troubleshoot issues competently, • Monitor ticket patterns, highlight anomalies, and share valuable customer insights, • Provide support to the Pharmacy team by managing patient-related enquiries, • Work closely with Operations, Medical, and Product teams to address escalations and intricate challenges, • Keep accurate records of customer interactions and contribute to service performance tracking, • Offer feedback to help shape business strategy and enhance customer success metrics, • Show initiative, escalate issues when necessary, and actively foster a positive team environment, • Demonstrate flexibility by completing tasks outside your usual remit when required, • Drive customer retention and reactivation through dedicated aftercare support, • Contribute to shaping our brand voice and creating joyful experiences for our customers, • Use initiative to ensure the best and fastest resolutions are offered to each customer A bit about you: Non negotiables • Fluent in German, • A passion for problem solving and finding resolutions independently, • 1 or 2 years experience in a customer/client facing role, • Reasonable numerical reasoning skills, • Exceptional communication skills, both spokenand written, • You can work autonomously to a very high standard, and also thrive as part of a team, • Eager to learn and improve, with a can-do attitude, • Able to use initiative and prioritise tasks, • Genuine, honest, reliable and adaptable Nice to have • Ability to work with excel would be preferrable but is not essential What we offer: • 26 days holiday (plus bank holidays throughout the year), • Salary Sacrifice Pension (includes both employer and employee contributions), • Flexible working environment (3 days a week in office), • Work form anywhere policy, • Flexy working hours policy, • Cycle/Bike to Work Scheme, • Private Medical Insurance via Vitality (at discounted rate), • Free access to Aviva Digicare services, • Free access to ‘M___, • Discounts to Sons products for you, your family and friends, • Regular team socials and yearly offsite

Are you a driven and experienced Buyer with a passion for fashion, looking for an opportunity to truly shape a market-leading Linens, Home Accessories & Dine offering? If so, this could be the perfect role for you. We offer hybrid working between your home and our offices on Wigmore Street, Central London, offering a collaborative and innovative working space. We are also open to applicants based in Newcastle Upon Tyne to be based in our functional hub in our Newcastle Flagship store. When you join Fenwick, you’ll receive: • 33 days annual leave (inclusive of 8 bank holidays) and a buying holiday benefits scheme in which you are eligible to buy a further 5 days across the year., • Your birthday off as an additional day annual leave – this can be taken any day within your birth month., • Up to 25% discount in all Fenwick stores and fenwick.co.uk., • WeCare -24/7 GP, wellbeing advice & support service., • Hybrid Working (Typically every Thursday and Friday working from home). About the Role We’re looking for an experienced Buyer to lead the strategy and execution of Fenwick’s Linens, Home Accessories & Dine categories across all stores and online. This role is central to driving sales, profitability and market share, delivering a curated, design-led assortment that reflects the Fenwick brand while meeting the needs of our customers. You’ll own the end-to-end buying process, from range planning and supplier negotiations through to trading, launches and seasonal strategies. With a strong commercial eye, you’ll identify emerging home and lifestyle trends, source new and distinctive brands, optimise margins and stock performance, and build trusted, long-term partnerships with key suppliers. Data-led insight and intuition will support decision-making as you analyse performance and identify opportunities for growth. Working closely with Retail, Digital, Marketing and support teams, you’ll help shape a customer-first Home & Dine offer that inspires customers and drives engagement both in-store and online. This role suits a buyer with relevant category experience, strong influencing skills and a passion for design, storytelling and delivering exceptional customer experiences. What we are looking for in a candidate... • 3+ years’ experience in Home & Dine Buying, • A sharp eye for product and emerging trends, • Proven commercial acumen and negotiation expertise, • Strong supplier relationships and the confidence to influence at all levels, • A data-driven yet intuitive approach to decision-making, • Experience in developing product strategies and building business cases, • The ability to thrive in a fast-paced, collaborative environment, • A passion for innovation, storytelling, and customer experience About Fenwick Fenwick is rich with heritage and history and have been style pioneers since 1882 when our first store opened. We know luxury and are proud to remain the largest independent, family-owned group of department stores within the UK. We are on an exciting journey to exceed our customers' expectations and we are always on the lookout for new talent to join us. Our collaborative spirit unites a workforce of over 2,000 individuals across our stores, as well as in our support functions, encompassing Digital, Buying & Merchandising, IT, Finance, People, Customer Service teams, and our cherished restaurants and distribution centres. In 2023 we launched our ‘Quiet No More’ campaign, enhancing our presence on the UK high street as well as our eCommerce website going from strength to strength. Together, we form the beating heart of Fenwick, driving forward our vision for excellence and innovation. Join us as we pave the way toward an even brighter tomorrow, where tradition meets transformation!

About the Company An exciting opportunity has arisen for a Legal Counsel / Senior Legal Counsel to join a high-growth, fast-evolving business operating at the intersection of technology, logistics, retail, and e-commerce. This organisation is undergoing a significant period of expansion and transformation, making it an excellent time to join a business where the legal team plays a central role in supporting strategic growth, commercial delivery, and operational development. About the Role This is a broad, commercially focused in-house legal role offering strong exposure to senior stakeholders, complex contracting work, and the opportunity to contribute to a business scaling rapidly in a dynamic sector. This is a high-impact commercial legal role with wide-ranging responsibility across contractual, operational, regulatory, and strategic matters. The successful candidate will play a key role in supporting the business on a broad range of complex commercial agreements, helping to drive business initiatives while managing legal and commercial risk in a pragmatic, solutions-focused way. This is not a purely process-driven contracts role. It requires someone who is confident operating in a fast-paced, non-standard environment, with strong judgement and the ability to work closely with cross-functional teams. There is also a strong progression opportunity for the right individual as the legal function continues to evolve and grow. Responsibilities • Draft, review, and negotiate a high volume of complex commercial contracts, • Partner closely with commercial, sales, operational, and business teams to support strategic initiatives and growth, • Advise on a broad range of commercial partnerships and business arrangements, • Support property and location-related contractual matters where relevant, • Identify legal and commercial risk while helping stakeholders achieve practical business outcomes, • Assist with business transformation and integration-related legal work, • Advise on a range of operational and day-to-day legal matters, • Support on consumer-facing issues, including customer terms, complaints, marketing, and digital/customer experience matters, • Provide advice on regulatory and compliance issues, including data protection and consumer law, • Work with internal teams on claims, disputes, and service-related legal matters, • Contribute to legal process improvement, contract governance, and scalable legal frameworks, • Act as a trusted, commercially minded advisor across the business Qualifications • Qualified lawyer with strong private practice and/or in-house training, • Ideally 4–5 years’ PQE, although candidates outside this range may still be considered depending on experience Required Skills • Strong background in commercial contracts, including drafting and negotiating complex agreements, • Excellent technical drafting skills and strong attention to detail, • Commercially astute, with the ability to balance risk with business objectives, • Comfortable operating in a fast-paced, high-growth environment, • Experience partnering with sales, commercial, and operational stakeholders, • Strong interpersonal and stakeholder management skills, • Proactive, adaptable, and solutions-oriented approach Preferred Skills • Experience in sectors such as retail, FMCG, e-commerce, logistics, telecommunications, technology, or fintech would be advantageous Pay range and compensation package Join a business at a particularly exciting stage of growth and transformation. Broad and varied role with exposure to commercial, operational, and strategic legal matters. Opportunity to work closely with key internal stakeholders across the organisation. Fast-paced, collaborative, and commercially driven environment. Strong long-term career progression potential. Chance to help shape and develop the legal function as the business continues to scale. Equal Opportunity Statement We are committed to diversity and inclusivity in our hiring practices.

Senior UX Designer – Banking & Finance We are seeking a Senior UX Designer with deep expertise in user research and banking & financial services to design intuitive, compliant, and customer‑centric digital experiences. You will lead research-driven design initiatives across complex financial products, working closely with product managers, engineers, business stakeholders, and compliance teams. This role requires someone who can translate complex financial concepts into simple, usable, and accessible experiences, grounded in strong research insights and validated through data. Key Responsibilities UX Research & Strategy • Lead end-to-end UX research activities including:, • User interviews, contextual inquiries, diary studies, • Usability testing (moderated & unmoderated), • Surveys, heuristic evaluations, and accessibility audits, • Define and execute research strategies aligned with business and regulatory needs, • Synthesize qualitative and quantitative data into actionable insights, • Create personas, journey maps, service blueprints, and research reports UX Design & Delivery • Design intuitive and scalable user experiences for:, • Retail banking, digital payments, lending, wealth management, or corporate banking platforms, • Produce high‑quality UX artifacts:, • User flows, wireframes, prototypes, and annotated designs, • Ensure designs meet accessibility (WCAG) and security/compliance requirements, • Collaborate with UI designers to ensure visual consistency and usability Banking & Domain Expertise • Apply strong domain knowledge of:, • Banking products, financial workflows, risk & compliance considerations, • Regulatory constraints (e.g., KYC, AML, data privacy), • Work effectively with legal, compliance, and risk stakeholders, • Balance user needs with technical, regulatory, and business constraints Collaboration & Leadership • Partner closely with Product Managers to shape product vision and roadmap, • Collaborate with Engineering to ensure feasible and high-quality implementation, • Mentor junior designers and researchers, • Advocate for user‑centered and research‑led design culture across teams Required Skills & Experience UX & Research Skills • 8+ years of professional UX design experience, • Strong command of UX research methods and mixed‑method analysis, • Proven experience leading research in complex, enterprise or regulated environments, • Strong storytelling and insight communication skills Banking & Financial Services Experience • Hands‑on experience designing for:, • Digital banking platforms, FinTech applications, or financial data-heavy systems, • Understanding of financial user journeys, security patterns, and compliance needs Tools & Methods • Proficient in:, • Figma, Sketch, Adobe XD (or equivalent), • Prototyping tools (Figma, Axure, Framer, etc.), • Research and testing tools (UserTesting, Maze, Optimal Workshop, etc.), • Familiarity with design systems and component libraries Soft Skills • Strong stakeholder management and facilitation skills, • Ability to influence decisions using research evidence, • Clear communicator, confident presenter, and collaborative team player About Us As part of the TCS Interactive network, you will be part of a 50-person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human‑first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award‑winning iconic design and digital experiences for our customers. We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality. We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.

About the Opportunity A leading digital transformation and change management consultancy is expanding its Strategy & Transformation practice and seeking a CX Strategy & Transformation Consultant to help shape customer-centric innovation for global clients. If you have a background in digital strategy, CX transformation, or change consulting—particularly from a Big 4 or top-tier consulting environment—this role offers the opportunity to influence major programmes globally while accelerating your consulting career in a fast-growing well-established practice. What You’ll Do As a Consultant, you’ll work at the intersection of customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations. You will: • Lead customer research, journey mapping, workshops, and requirements gathering, • Analyse end-to-end customer journeys and identify opportunities for optimisation, • Build CX transformation roadmaps and business cases linked to measurable outcomes, • Assess digital capabilities (e.g., e-commerce, self-service, AI) and recommend scalable solutions, • Keep programmes on track while influencing senior stakeholders across business and technology • Translate qualitative and quantitative insights into clear recommendations and specifications, • Collaborate with industry experts to support initiatives across energy, automotive, infrastructure, food, agriculture, minerals, and oil & gas, • Contribute to thought leadership, go-to-market strategy, and internal capability building Why This Role Stands Out • A rare chance to join a growing consulting team with strong investment and an exciting transformation agenda, • Exposure to international work, including collaboration with teams globally, • Hands-on involvement in CX strategy, digital innovation, and technology evaluation, • Clear progression into broader consulting and business development responsibilities, • Continuous learning, industry events, and the ability to directly shape a developing practice What We’re Looking For • 5+ years’ consulting experience (digital strategy, CX, transformation, or change), • Experience in data platforms, AI, CX tech, enterprise solutions, or digital products, • Ability to simplify complex problems and present compelling recommendations, • Strong stakeholder management and communication skills, • A client-first mindset with comfort engaging senior executives, • Eligibility to work in the UK + willingness to travel in the UK/Europe sometimes Preferred: • Big 4 / top-tier consulting experience Please send your CV with all relevant experience and skills, and feel free to email CV, salary expectations and availability to interview and start: Dr Marina Economidou, Executive Solutions Consultant

ServiceNow Technical Architect – Senior Manager Location: London Level: Senior Manager Salary: £95,000 – £115,000 + £6,500 car allowance + discretionary bonus + benefits About the Environment Our client is a global consulting and technology organisation operating at the top end of enterprise transformation. The ServiceNow practice sits within a high-growth cloud and digital engineering capability, delivering complex platform programmes for major enterprise clients. The environment is senior, delivery-critical, and client-facing. This is not just implementation oversight. It is architectural leadership, shaping enterprise outcomes, influencing C-level stakeholders, and defining long-term platform strategy across IT, operations, HR, and customer service domains. The practice is also heavily investing in AI, automation, and multi-cloud integration as part of wider enterprise reinvention programmes. What You Will Do • Act as lead Technical Architect across major ServiceNow programmes., • Operate as Design Authority, defining and enforcing architectural standards across multiple delivery streams., • Own end-to-end solution architecture across complex enterprise ServiceNow estates., • Provide strategic advisory input to senior stakeholders, including CIO and enterprise architecture teams., • Lead architecture governance, ensuring consistency, scalability, and engineering quality., • Direct and mentor teams of ServiceNow developers and architects across engagements., • Shape integration strategy between ServiceNow and enterprise cloud platforms (AWS, Azure, GCP)., • Drive platform roadmap decisions and identify opportunities for ServiceNow expansion across the enterprise., • Contribute to account growth, solution shaping, and pre-sales technical leadership where required., • Influence internal architectural frameworks and delivery methodologies across the ServiceNow practice. What They Are Looking For • Expert-level ServiceNow development and technical architecture experience., • Proven track record operating as a Technical Design Authority in enterprise environments., • Experience leading and mentoring ServiceNow development teams over 5+ years., • Strong hands-on understanding of ServiceNow across multiple modules beyond ITSM (at least three), such as ITOM, ITAM, HAM/SAM, SPM, HRSD, or CSM., • Advanced technical capability in JavaScript, SQL, and API-based integrations., • Experience integrating ServiceNow with enterprise cloud platforms (AWS, Azure, or GCP)., • Strong consulting background within enterprise software or major systems integrators., • Certified Technical Architect (or actively progressing toward Certified Master Architect). Nice to Have • Experience delivering cloud migration programmes., • ServiceNow CIS certifications., • Exposure to GenAI or AI-driven ServiceNow implementations., • ITIL v4 certification or equivalent service management qualification., • SC clearance or eligibility to obtain SC clearance. Summary This is a senior ServiceNow architecture leadership role operating at enterprise scale. You will define technical direction, lead complex multi-stream delivery, and act as a trusted advisor to senior stakeholders, while shaping how ServiceNow is deployed across major organisations.

We are seeking an experienced User Researcher to help design and deliver user‑centred digital products and services that meet real user needs. You will play a key role in ensuring research and insight are at the heart of decision‑making, working closely with multidisciplinary teams to inform service design, policy, and delivery. This role is particularly suited to someone with experience working for public sector organisations, who understands governance, accessibility, and the need to design inclusive services at scale. Key Responsibilities • Plan, design, and conduct user research to support the end‑to‑end delivery of digital services, • Apply a range of qualitative and quantitative research methods (e.g. interviews, usability testing, surveys, ethnographic research), • Translate research insights into clear, actionable recommendations that influence design and delivery decisions, • Advocate for user needs while balancing organisational, policy, and technical constraints, • Collaborate closely with designers, product managers, developers, and stakeholders across multidisciplinary teams, • Ensure research activities align with public sector standards, ethics, accessibility, and data protection requirements, • Support continuous improvement by evaluating live services and iterating based on user feedback, • Clearly communicate research findings through reports, presentations, and workshops Essential Skills & Experience • Proven experience working as a User Researcher on digital products or services, • Experience working for public sector organisations (e.g. central government, local authorities, arm’s‑length bodies, NHS, or similar), • Strong understanding of user‑centred design principles and service design methodologies, • Experience working in agile delivery environments, • Ability to plan and run research independently, managing logistics and recruitment, • Confidence engaging with a wide range of users, including vulnerable or hard‑to‑reach groups, • Excellent communication and storytelling skills, with the ability to influence stakeholders About Us As part of the TCS Interactive network, you will be part of a 50-person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human‑first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award‑winning iconic design and digital experiences for our customers. We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality. We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team.

📍 Location: Canary Wharf, London, United Kingdom. 🕒 Hybrid | On-site | Sales Department. Company Description adWMG, a division of WMG International, is a prominent ad-tech company specializing in programmatic user acquisition and monetization. The company connects global game advertisers, such as Xbox, PlayStation, and Steam publishers, with target audiences to maximize visibility and player acquisition. adWMG also equips publishers, SSPs, Ad Exchanges, and SDKs with tools to optimize demand and boost revenue across platforms, including web, mobile in-app, and CTV. As a trusted tech partner, adWMG is IAB-certified, TAG-verified, and TCF 2.2 compliant while serving thousands of websites and mobile applications worldwide. The company operates from its offices in Los Angeles, London, and Kyiv, offering a global market presence and innovative monetization solutions. Role Description This is a full-time hybrid Customer Success Operational Manager role based in the London Area, United Kingdom, with partial remote flexibility. This role will oversee the onboarding and support of clients, ensuring optimal use of adWMG’s technology and services to meet their goals. Responsibilities include on-boarding new supply & demand partnerships, analysing data, inventory quality management, performance optimisation, managing and growing existing partnerships, addressing customer needs, identifying upselling/cross-selling opportunities, and building and maintaining strong customer focussed relationships. The role also demands proactive communication and collaboration with internal teams including business development, Inventory Quality, AdOps, Finance and Product teams to deliver an exceptional customer experience. This is a great opportunity for professionals with strong sales fundamentals, excellent analytical and communication skills, experienced operational skills combined with a genuine interest in working with international clients in the AdTech industry. Key Responsibilities • Conduct regular calls and manage ongoing email communication, • Support Business Development with their efforts during the pre-sales process, • Develop and implement strategic initiatives to drive sales revenue growth through existing partnerships, • Act as the primary point of contact for partner stakeholders, offering insights, resolving issues, and identifying upselling and cross-selling opportunities, • Work closely with internal product and technical teams to enhance performance and maximize yield, • Track and analyze performance metrics and KPIs to inform optimization efforts and long-term growth strategies, • Represent the company at global ad-tech, gaming, and programmatic events to strengthen partnerships and increase market visibility. Qualifications • 5+ years of experience in Sales / Customer Success / Business Development, • Strong skills in Customer Satisfaction and Customer Service to ensure client needs are met effectively, • Proficiency in Relationship Building and Customer Retention to maintain and enhance long-term partnerships, • Solid Analytical Skills to interpret data, assess performance metrics, and provide actionable insights, • Proven ability to manage client accounts, with excellent communication and problem-solving skills, • Experience in the ad-tech or digital advertising industry is a plus, but not required, • Specific knowledge around oRTB, PreBid, VAST, MMP, monetization and mobile user acquisition is highly preferred.

About DEM Museums Founded on more than 35 years of expertise in technology and design, Dem Museums is a next generation experience ecosystem that brings cultural heritage together with multisensory storytelling technologies. As a global experience company headquartered in Türkiye, Dem Museums transforms historic structures and cultural assets into immersive, interactive and memorable experience spaces. Adopting an integrated approach that combines storytelling, audio-visual technology integration, spatial design and visitor management, Dem Museums manages all stages of its projects inhouse from thematic research and scriptwriting to audio-visual implementations and interactive content design. As the first private company in Türkiye to manage end to end visitor operations for museums, monuments, and historical sites, Dem Museums delivers experiences to more than 10 million visitors annually and carries this experiential expertise onto the global stage. The company has received more than 14 international awards for its projects, including the Hagia Sophia History and Experience Museum and the Ephesus Experience Museum. Expanding this expertise internationally, Dem Museums continues its global growth with a strategic vision aligned with Türkiye’s cultural export ambitions, with new projects planned to launch in London and Rome in 2026. Operations & Visitor Experience Associate The Operations & Visitor Experience Associate plays a key role in delivering an exceptional visitor experience across all operational areas of the experience. This unified role combines responsibilities across ticketing operations, entrance control, gallery hosting, audio guide support, queue management, and general visitor engagement. Staff members rotate between different operational zones based on daily needs. They ensure smooth visitor flow, provide accurate information, support accessibility needs, resolve visitor concerns, and maintain a safe and welcoming experience environment. Key Responsibilities • Deliver warm, professional, and welcoming service to all visitors., • Operate ticketing systems, check tickets, and manage queue flow., • Provide gallery hosting, visitor assistance, and exhibition information., • Support audio guide distribution, technical troubleshooting, and returns., • Coordinate visitor movement in queues, galleries (digital rooms, interactive areas), • Ensure visitor safety, report incidents, and follow experience procedures., • Assist with VIP visitors, school groups, tour operators, and accessibility needs., • Collaborate effectively with the operations team, supervisors and manager. Qualifications • Strong communication and customer service skills., • Professional, friendly, and approachable manners., • Ability to work in a fast-paced, visitor-focused environment., • Team player with willingness to rotate across multiple roles., • Reliable, punctual, and attentive to detail., • Comfortable standing for extended periods., • Basic IT literacy (ticketing systems, scanners, audio guide devices). Preferred Qualifications • Experience in museums, attractions, hospitality, or retail., • Multilingual skills (English plus another language preferred)., • Experience with crowd control or high-volume visitor operations., • Interest in culture, history, or museum environments. Compliance Requirements (UK Standards) • Right to work in the United Kingdom., • Basic DBS Check (criminal background screening)., • Health & Safety training and compliance., • Fire safety and emergency evacuation awareness., • GDPR and data protection awareness.

Technology is our how. And people are our why. For over two decades, we have been harnessing technology to drive meaningful change. By combining world-class engineering, industry expertise and a people-centric mindset, we consult and partner with leading brands from various industries to create dynamic platforms and intelligent digital experiences that drive innovation and transform businesses. From prototype to real-world impact - be part of a global shift by doing work that matters. Job Description The Head of People Operations is a critical leadership role responsible for transforming Endava’s global people operations into a scalable, efficient, and high-performing function. This role exists to address increasing complexity across regions, inconsistent processes, and the need to modernise HR service delivery through shared services, automation, and digital enablement. You will lead the design and execution of a global operating model that reduces cost to serve while significantly improving employee experience, data quality, and service reliability. This is a transformation-focused role requiring both strategic thinking and hands-on execution to simplify complexity, standardise processes, and deliver measurable improvements at scale. What you’ll be accountable for Global Operations Leadership • Own end-to-end HR operations globally, including onboarding, lifecycle changes, employee data, and documentation, • Lead regional teams across Americas, EMEA, and APAC, driving consistency, performance, and accountability, • Design and implement a global Shared Services model, consolidating fragmented activities into a standardised and scalable structure, • Define and embed clear SLAs, KPIs, and governance frameworks, • Simplify and standardise processes across the employee lifecycle, • Identify and deploy automation and AI-driven solutions (e.g. workflow automation, case management optimisation, document processing, chatbots, knowledge assistants) to reduce manual effort and improve service delivery, • Leverage data and analytics to identify inefficiencies, predict demand, and improve operational decision-making, • Partner with IT and Digital teams to integrate AI and automation into core HR platforms (e.g. Oracle HCM and related tools), • Introduce disciplined process management (e.g. Lean, Six Sigma or similar), • Build a culture of continuous improvement, data integrity, and service excellence, • Build and lead a high-performing global team with a strong service mindset, • Lead teams through significant transformation, embedding new ways of working and accountability, • Develop AI and digital capability within the HR Operations team, ensuring teams can effectively use automation tools, data, and emerging technologies in day-to-day work, • Define and track KPIs across service delivery, efficiency, and customer satisfaction, • Provide clear, data-driven insights to HR and business leadership, • Ensure global compliance with labour laws, GDPR, and internal audit requirements, • Implement and maintain robust controls, including SOX-aligned processes, • A global Shared Services model successfully implemented and adopted, • Measurable reduction in cost to serve through automation and consolidation, • Significant improvement in service delivery (speed, accuracy, employee satisfaction), • Increased automation of core HR processes, reducing manual intervention and cycle times, • High adoption of digital HR tools and self-service capabilities, • HR Operations teams actively using AI tools and data insights to improve performance and decision-making, • Consistent, scalable, and compliant processes across all regions, • Continuous improvement of Oracle HCM and related platforms to enhance user experience Qualifications What you’ll bring • 10+ years of progressive HR Operations leadership, including global scope, • Proven track record delivering HR transformation and Shared Services / GBS models, • Experience leading automation, digital transformation, and process improvement at scale, • Strong operator with the ability to move from strategy to execution, • Practical experience applying AI and automation to improve HR operations (e.g. workflows, chatbots, document processing, analytics), • Experience embedding digital and AI capability within operational teams, not just implementing tools centrally, • Data-driven, with a focus on measurable outcomes and service improvement, • Commercial mindset, balancing efficiency, cost, and employee experience Additional Information Discover some of the global benefits that empower our people to become the best version of themselves:

🌳🌳🌳 🚀 Development Team Lead/Tech Leads (x5 roles) – C#, .NET, Azure, Testing, Remote - Scotland - Award-Winning, High-Growth Tech Scale-Up Award-Winning, High-Growth Tech Scale-Up | AI-Powered SaaS | £67,000–£80,000 + Market-Leading Benefits Areti Group – Carbon Positive Tech Recruitment | People & Planet Before Profit 🌳 About the Opportunity We are hiring five exceptional Development Team Leads / Tech Leads for one of the UK’s fastest-scaling, best-funded, and most forward-thinking software scale-ups. This company builds an advanced AI-powered platform used by some of the world’s most recognised organisations - powering smarter decisions, better performance, and next-generation digital transformation. They combine: 🌳 Real-time financial and operational insight 🌳 Intelligent optimisation through AI 🌳 Deep, strategic visibility across teams and projects 🌳 A human-first, high-usability engineering philosophy After 110% growth in the last 12 months, they are now investing heavily into engineering leadership to support their next stage of scale. These five hires will play a pivotal role in shaping the future of the platform. If you want to lead talented engineers, build meaningful technology, and be part of a company with serious momentum - this is the opportunity. ⭐ The Role: Development Team Lead / Tech Lead (x5) 🌳 We’re looking for five inspiring technical leaders to guide cross-functional engineering teams across multiple product areas. This is a hands-on leadership role, combining: • technical decision-making, • architectural influence, • people coaching, • delivery leadership, • and impactful ownership of high-value product areas Your team may focus on: 🌳 New product modules 🌳 UI modernisation initiatives 🌳 Workflow and automation improvements 🌳 Core platform scalability and resilience 🌳 High-impact customer-facing features Focus areas rotate annually, ensuring ongoing growth and variety. What You’ll Do 🌳 Lead and develop a team of 2–6 engineers, running 1:1s and supporting growth 🌳 Influence architecture, design patterns, and tech decisions across the platform 🌳 Partner with product managers to shape priorities and delivery outcomes 🌳 Guide teams in designing, building, testing, and shipping new features 🌳 Own the full lifecycle from concept → architecture → code → release 🌳 Play a key role in hiring the next generation of engineering talent 🌳 Foster a culture of learning, collaboration, and engineering excellence 🌳 Remain technically hands-on, especially while teams scale 💻 Tech Stack We’re seeking strong full-stack engineers who lead by example. Core stack includes: 🌳 .NET (Framework & Core) 🌳 Azure SQL + Azure Cloud 🌳 Vue.js, Vanilla JS, CSS, HTML (SPA) 🌳 Bonus: RabbitMQ, SignalR, broader Azure services Experience with large-scale, complex systems is a major advantage. 🌟 About You Leadership titles aren’t essential - but leadership behaviour is. You’ll thrive if you are: 🌳 A strong full-stack engineer with deep problem-solving instincts 🌳 Comfortable leading technical direction and coaching others 🌳 Skilled at breaking down complexity into clear actions 🌳 Emotionally intelligent and great at aligning teams 🌳 Confident challenging assumptions and navigating ambiguity 🌳 Motivated to build elegant, scalable, future-ready solutions 🌳 Passionate about learning, improvement, and collaboration 🎁 What You’ll Get 🌳 £67,000–£85,000 depending on experience 🌳 Remote-first working 🌳 £1,000+ personal & professional development budget 🌳 33 days holiday, rising to 40 🌳 4-week paid sabbatical after 5 years 🌳 Private healthcare, income protection, death-in-service 🌳 Matched 5% pension 🌳 Innovation Weeks (twice annually) 🌳 20 hours paid volunteering time 🌳 Monthly social time - hikes, BBQs, games nights, workshops 🌳 A supportive, ambitious, inclusive engineering culture 🌍 Working Model Remote-first across the UK 🌳 Collaboration days in Scotland 🌳 Flexible hours around a 37.5-hour week 🌳 No mandated office days — trust, autonomy, and delivery matter most 🚀 Urgent Hiring - Immediate Interviews Booked These five roles are high priority, with interview slots already reserved for strong candidates. 📌 Please ensure your CV clearly showcases: • technical leadership, • full-stack engineering experience, • relevant architectural or delivery ownership 🌳 Areti Group – Carbon Positive Tech Recruitment 🌳🌳🌳 People & Planet Before Profit. Building teams that leave the world better than we found it.

Are you a natural leader who is excited by change and motivated by the opportunity to build something better? Watford Community Housing is a community-focused housing association with a strong social purpose. We own and manage around 8,000 homes and associated assets across South-West Hertfordshire and North-West London, with a clear commitment to investing in high-quality, safe and sustainable homes for our customers. As a Community Gateway housing association, we place residents at the heart of decision-making, ensuring our services reflect the needs and ambitions of the communities we serve. As we continue to strengthen our governance, risk, and compliance frameworks – and build on our C1 rating under the consumer standards – we are seeking to appoint a Director of Assurance & Compliance. This is a critical senior leadership role that will ensure the organisation continues to meet the highest standards of safety, regulatory compliance and risk management, while embedding a culture of assurance and accountability across the business. It is an exciting time to be joining us. We have recently agreed a merger with Thrive Homes to create a new Community Gateway housing association from 1 June 2026. The successful candidate will become Director of Assurance & Compliance for the new organisation. This role offers the chance to operate at scale, influence how a newly merged organisation defines safety and assurance, settings the standards for our new organisation. This is an opportunity to shape culture, confidence and trust across more than 13,000 homes. Reporting to the Executive Director of Asset & Compliance, you will provide strategic leadership across building safety, compliance, health & safety, risk and insurance. Working closely with colleagues across asset management, operations, finance and governance, you will ensure that robust assurance frameworks are in place and that the organisation meets all statutory and regulatory obligations. Key responsibilities include: • Leading the design of a future‑focused assurance, compliance and risk framework that takes the best of both legacy organisations, responding to emerging regulation, digital opportunity and customer expectations., • Providing visible, confident leadership in matters of regulatory, reputational or safety risk., • Lead assurance through the merger, aligning cultures, systems and ways of working., • Leading the strategic vision and delivery of assurance, compliance, health & safety, risk management and insurance services across the organisation., • Providing clear assurance to the Executive Team, Board and Committees that all statutory, regulatory and safety obligations are met., • Acting as Responsible Person where required, ensuring compliance with Building Safety and Fire Safety legislation., • Driving a proactive, data-led approach to risk management, compliance monitoring and performance reporting, including the use of digital systems and analytics., • Ensuring effective management of corporate health & safety, embedding a strong safety culture for customers, colleagues and contractors., • Identifying emerging risks, service failures and compliance issues are ensuring they are reported clearly and mitigated effectively. We are looking for a senior values-led leader who brings: • A clear commitment to safety, customer outcomes and social purpose., • Experience of operating at a senior level, providing assurance to Boards, committees and regulatory bodies., • A strong track record of leading compliance frameworks, risk management strategies and organisational assurance., • Significant experience in compliance, building and fire safety, risk or assurance within social housing or a similarly regulated, asset-intensive environment., • The judgement to balance risk, cost, quality and long-term value., • Experience managing complex supply chains and delivering large scale programmes., • Strong analytical capability, with experience of using data to drive insight and performance improvement., • Energy and enthusiasm for change, including the opportunity created by our merger. A relevant professional qualification (e.g. RICS, CIOB, IOSH or equivalent) is desirable but not essential. If you are a strategic, values-driven leader who can strengthen assurance, embed a culture of compliance and ensure the safety of our homes and communities, we would be delighted to hear from you. Please contact our consultant at Neemar Search for a confidential discussion. Eliot Jeffries Delivery Consultant

About DCD The world depends on digital infrastructure. We empower the people who invest, plan, design, build, and operate it to make better decisions in a fast moving and complex environment. To achieve this, we collaborate with and connect the most important stakeholders in the global technology and services supply chain, curating and creating always-on content, learning and events that support the mission-critical workforce. We have been publishing content, L&D programs and running events exclusively for the data center industry since 1998. As such, we are a trusted source of information for industry insiders across the world. Our web traffic is over 15,000,000 each year and we engage an active database of 300,000+ professionals across the digital infrastructure ecosystem. We help organisations who want to influence this market build highly targeted, underwritten, multichannel marketing campaigns that are aligned to modern B2B tech-buyer journeys. They deliver attributable pipeline and revenue impact that our sales intelligence platform reports in real-time. About DCD>Connect DCD>Connect is DCD’s live event series with events in London, New York, Bali, Dubai, India and Virginia, plus Madrid, Cancun and Sao Paulo. This portfolio of events is set to generate over £16 million revenue in 2025. DCD>Connect events bring together the most senior level decision makers from across the region's data center design and construction supply chain, for 2 days of debates, workshops, panels, interviews, demos and 1-2-1 introductions to support technology and partner discovery and day-to-day best-practice. In addition to our industry-leading content, we host a variety of networking and relationship building opportunities, so that buyers can connect with the industry's tech innovators in a 5-star setting, (think exclusive hosted lunches, networking cafes, open bars and wine-tasting experiences, industry nights) to reinforce existing relationships and build new ones. As DCD deliver industry-leading events which attract considerable sponsorship revenue, we therefore work to design commercial, content-rich conferences and networking experiences whose content, format and quality is such that: • Attendees take away cutting-edge, insightful regional content from key industry thought leaders, • Sponsors gain access to large, senior and diverse audiences of qualified buyers and purchase influencers, offering a solid, measurable return on investment for our customers, • Sponsors have a platform to set out their thought leadership credential and thereby influence the purchase decisions of prospective customers, • DCD stands out from the competition and creates events which are so compelling that delegates and sponsors come to regard them as truly essential About the opportunity: Reporting to the Event Operations Manager, the Event Operations Executive is a hands-on role supporting the planning, coordination, and delivery of DCD’s live events across LATAM, with a strong focus on sponsor care and support. The role is responsible for managing sponsor operations and event logistics, delivering a high-quality sponsorship experience before, during, and after each event. Working closely with sponsors, Event Managers, and the wider operations team, the Event Operations Executive manages sponsor communications, registrations, and deliverables, ensuring sponsors clearly understand event requirements, timelines, and deadlines. The role plays a key part in optimising sponsor ROI by delivering excellent customer service and ensuring a seamless, well-organised event experience. The role also provides administrative and operational support across the full event lifecycle. Through active involvement in event preparation and onsite execution, the Event Operations Executive contributes directly to the smooth running and successful delivery of DCD events. Key responsibilities • Support the Event Operations Manager in the planning, coordination, and onsite delivery of DCD events across the portfolio, acting as a senior operational lead for defined workstreams, • Take ownership of assigned operational areas, ensuring delivery against agreed timelines, budgets, quality standards, and sponsor expectations, • Own specific operational budgets, tracking spend and reporting into the overall event operations budget, • Build, negotiate with, and maintain strong working relationships with suppliers and contractors, including logistics, furniture, catering, signage, AV, venues, and temporary staffing partners, • Oversee event logistics end-to-end, from pre-show planning and supplier coordination through onsite delivery and post-event breakdown, • Lead the full signage and branding process (print and digital), including timelines, artwork submission, signage schedules, mapping, approvals, and supplier coordination, • Deliver networking events, sponsored functions, and senior-level hospitality (including VIP receptions and hosted dinners) from initial brief through to onsite execution, • Coordinate floor plan development, including redraws, updates, venue approvals, and liaison with general contractors, suppliers, and exhibitors, • Work closely with sales, marketing, and Event Operations Executives to track sponsorship inventory, support sponsor journeys, and coordinate partner communications and deliverables, • Prepare, maintain, and distribute key event documentation, including sponsor manuals, venue documents, onsite briefings, staff schedules, daily diaries, exhibitor lists, floor plans, and operational packs, • Support inbox management and respond to operational queries from sponsors, exhibitors, suppliers, and internal stakeholders, • Provide operational administration, including raising purchase orders, arranging meetings, preparing agendas and minutes, coordinating equipment transport, managing pre-show mailings, and maintaining accurate event files and archives, • Source, order, and oversee onsite services and resources, including AV, office equipment, catering, staff supplies, and operational stock, • Coordinate and supervise temporary staff both pre-event and onsite, including schedules, briefings, and delivery, • Run the onsite organisers’ office, acting as a senior onsite escalation point and supporting smooth day-to-day event delivery, • Identify risks, issues, and opportunities for improvement, completing post-event reporting to capture learnings and support continuous improvement, • Provide operational support across the wider DCD event portfolio and undertake ad hoc duties in line with business needs What you will bring: Skills, Experience & Attributes • Proven experience in event operations, ideally within exhibitions, confex-style events, or large-scale conferences (typically 1–2 years in a similar role), • Strong organisational, administrative, and prioritisation skills, with excellent attention to detail, • Ability to manage multiple workstreams, work to tight deadlines, and remain calm and professional under pressure during live events, • Pragmatic and solutions-focused, with strong problem-solving skills and the ability to think creatively when challenges arise, • Strong written and verbal communication skills, with a professional, service-oriented, and collaborative approach, • Confident team player, comfortable working across departments and with senior internal and external stakeholders, • Self-motivated, accountable, and able to work independently while contributing positively to team delivery, • Experience working with budgets, suppliers, and operational documentation, including floor plans and stand drawings, • Flexible and adaptable, with a willingness to adjust working hours during peak delivery periods Special Requirements • Willingness and ability to travel domestically and internationally to support DCD events, including Europe, Bali, Dubai, India, and the United States, • Flexibility to work outside standard office hours, including evenings and weekends, in line with event schedules and time zones, • Attendance at events is a mandatory requirement due to the onsite nature of the role Our Values: At DCD, our values define how we work together and make decisions. They shape how we support one another and interact with our customers every day. We live by the I ACT values - because how we show up matters. Impact We take accountability for our actions and their effect on others and the business. We embrace a growth mindset, seek feedback, and strive for continuous improvement. Authenticity We act with integrity, respect, and honesty. We communicate openly and align our actions with our values, even in challenging situations. Commitment We’re customer-focused, proactive, and passionate about what we do. We take initiative, go beyond expectations, and demonstrate resilience and perseverance in the face of challenges. Togetherness We value meritocracy and inclusivity, ensuring every voice is heard. We collaborate freely, share knowledge, and work towards common goals, recognising the greater impact we can have as a team. Our values reflect our identity as a company and what we stand for. What we offer: • Hybrid working scheme, • 25 days holiday entitlement, long service leave, and a celebration day off, • Paid sick leave, life assurance, and income protection, • Access to a health cash-back plan, health and wellbeing service, and EAP, • Enhanced employer pension contribution and parental leave options, • Flexible Friday finishes during the summer, • Fresh fruit and snacks in the office, • Cycle to work scheme, • Regular socials and celebrations, • Opportunity for worldwide travel, • Wellness allowance, • Recognition rewards Equal opportunity employer: We are proud to be an equal opportunity employer and we encourage applications from everyone. If you have a disability or special need that requires accommodation, please let us know and we will do everything we can to accommodate.

Operating Unit Director – London Mitie Technical Services About the role Mitie is recruiting an Operating Unit Director to lead a major healthcare portfolio in London. This is a senior leadership role with full accountability for operational performance, commercial outcomes and people leadership across a high‑profile healthcare estate. Patient care is at the heart of everything this role does. The services delivered by this portfolio directly support safe, reliable, compassionate environments for patients, clinicians and healthcare colleagues. You will lead a large, complex portfolio with responsibility for strategy, growth, P&L, service quality, compliance and culture, operating within Mitie's governance and delegation of authority. You will also play a key role in shaping a high‑performance, values‑led culture across the Healthcare business and the wider Technical Services senior leadership community. What you'll be responsible for Strategic leadership • Set and deliver a multi‑year healthcare strategy aligned to Mitie's vision and Technical Services ambitions, • Identify and deliver growth opportunities across NHS and healthcare clients, including new business and contract expansion, • Build and lead a strong, future‑ready leadership team with clear succession and development plans, • Champion innovation, digital adoption and standardised operating models to improve quality, resilience and patient outcomes, • Represent Mitie at senior healthcare forums and with key public‑sector stakeholders Operational excellence • Ensure safe, compliant and high‑quality service delivery across all healthcare contracts, • Maintain robust oversight of statutory, clinical, safeguarding and healthcare‑specific compliance, • Embed consistent operating models and best practice to improve reliability and reduce risk, • Drive continuous improvement across quality, safety, sustainability and patient experience, • Lead recovery and service improvement activity where required People leadership • Lead, develop and retain a high‑performing, inclusive leadership team, • Create a culture of collaboration, accountability and patient‑centred decision‑making, • Identify, coach and develop diverse high‑potential talent, • Role‑model Mitie's values through visible, people‑centred leadership Client and stakeholder management • Act as executive sponsor for strategic healthcare clients, • Build trusted senior relationships with NHS leaders and system partners, • Ensure FM services directly support patient safety, clinical effectiveness and staff experience, • Drive high levels of customer satisfaction, retention and reputation Commercial and financial accountability • Hold full P&L accountability, delivering revenue, margin and cash targets, • Oversee pipeline management, bid governance and commercial risk, • Ensure compliance with delegation of authority and governance frameworks, • Balance commercial performance with value for money and patient‑focused outcomes What we're looking for • Senior leadership experience within public‑sector healthcare environments (for example NHS Trusts, ICBs or healthcare PFI), • Proven track record of delivering safe, compliant, patient‑centric services at scale, • Strong commercial and financial acumen, with full P&L accountability, • Experience leading complex, regulated contracts with multiple stakeholders, • Ability to simplify complexity, standardise operations and drive continuous improvement, • Strong influencing and communication skills, credible at executive level, • Collaborative and values‑driven, with strong internal leadership capability, • Calm, credible and trusted by both frontline teams and senior healthcare stakeholders, • Proactive, resilient and comfortable operating at pace in complex environments, • High levels of integrity, accountability and energy

Operations Manager Location: London, UK (Hybrid – 3 days in the office) Contract Length: 6 months Pay Rate: £35.58 per hour (Inside IR35) Hours: 40 hours per week Language Requirement: Spanish Role Overview As an Operations Manager, you will lead key components of operational programs focused on designing, launching, standardising, and optimising processes for internal teams and vendors. You will apply expertise in process optimisation to deliver efficiency initiatives such as process re-engineering, automation, outsourcing, vendor consolidation, and service line optimisation. You will analyse operational trends and workflow performance to identify improvement opportunities and implement efficiency frameworks, delivering measurable impact with minimal guidance. Key Responsibilities Operational Strategy & Process Optimisation • Design, launch, and scale initiatives that improve operational efficiency, customer experience, and key success metrics such as cost savings, capacity planning, and time savings., • Lead process improvement initiatives including automation, workflow optimisation, and operational restructuring., • Track, analyse, and report operational trends and workflow performance., • Publish and communicate operational KPIs and metrics., • Create and maintain SOPs, process maps, workflow documentation, training resources, and certification programmes., • Contribute to the execution of projects aimed at solving scaled operational challenges., • Support project scoping, planning, and delivery in collaboration with cross-functional teams., • Provide operational leadership to supplier and internal teams to ensure effective delivery of services., • Support supplier selection, onboarding, performance management, and operational reviews., • Build and manage relationships with internal teams, service providers, and key stakeholders., • Lead or contribute to stakeholder meetings to gather business requirements and align operational strategies., • Manage employee queries, ticket queues, escalations, and high-volume support requests., • Identify recurring issues and streamline or eliminate inefficient workflows., • Share best practices, operational insights, and lessons learned internally and externally., • Evaluate project content to ensure alignment with creative and technical goals., • Contribute to the production of moderately complex digital media or video projects where required., • Develop pre-production plans including target audiences, schedules, and production approaches., • Promote an inclusive and psychologically safe team environment that values diverse perspectives and cultural awareness., • Uphold company values and code of conduct while exercising sound judgment in operational decision-making. Key Skills & Experience Candidates should demonstrate proficiency in: • Data analysis and operational planning, • Operational SLAs and workflow management, • Native/Fluent Spanish plus English, • Process design, optimisation, and automation, • Queue and ticket management systems, • Project and programme management, • Stakeholder and client relationship management, • Supplier and partner management, • Business operations and industry knowledge, • Negotiation and consultative skills, • Business acumen and strategic thinking

Commercial Counsel 3PQE+ – Global Gaming / Entertainment Business We’re working with a high-growth, global gaming and betting company undergoing an exciting phase of expansion. This is a rare opportunity to join a scaling international business with a strong market presence and ambitious growth plans. You’ll be joining a dynamic, forward-thinking legal team, working closely with the business on high-impact, commercially driven work across multiple jurisdictions. The Opportunity This role offers the chance to step into a broad, hands-on in-house position, partnering directly with key stakeholders and contributing to fast-moving, strategic projects. It’s an ideal move for someone looking to transition in-house or step up into a more influential, business-facing role within the entertainment, gaming, and digital space. Key Responsibilities • Draft, review, and negotiate a wide range of commercial agreements, including:, • Supplier and service contracts, • Marketing, sponsorship, and partnership agreements, • Technology, SaaS, and platform-related contracts, • Data protection and privacy-related agreements, • Advise on customer-facing terms and digital products, • Partner closely with teams across marketing, tech, and compliance, • Support on regulatory and consumer law matters, • Assist with strategic projects, including potential M&A activity, • Help drive improvements in legal processes and contract management About You • 3+ PQE (England & Wales qualified) — although we will consider strong candidates outside of this range, • Strong background in commercial contracts from private practice, • Commercially minded with a proactive, solutions-focused approach, • Confident working in a fast-paced, evolving environment, • Interest in the entertainment, gaming, or digital sector is a plus Why This Role? • Rare opportunity to join a growing, international business at a key stage, • Work closely with a high-performing and collaborative team, • Exposure to varied, high-impact work across entertainment and digital markets, • A role where you can genuinely shape and influence the business If you’re looking for a role where you can make a real impact while working on exciting, fast-paced commercial matters, I’d love to speak. 📧 Send your CV to 💡 We also offer a generous referral bonus for successful introductions. We also offer a generous referral bonus.

PART-TIME ROLE – 3 DAYS PER WEEK I’m currently partnering with a high-growth, independent marketplace that is on a mission to rid the world of generic sentiment. They aren’t looking for followers, they want a smart, opinionated, high-performing creative who isn't afraid to challenge the status quo, kindly. If you’re tired of being a cog in a faceless machine and want to actually make a dent in a transforming category, this is the seat you want to pull up a chair to. The Role As the Catalogue Curation Lead, you will own the end-to-end creative curation of the product range. This isn't just about picking what looks good; you will be the architect of the standards, principles, and decision frameworks that define quality across the entire brand. What you’ll be doing: • Defining Excellence: Set clear quality thresholds and build decision frameworks that guide moderators and creators alike., • Strategic Curation: Decide what makes the cut and what gets prioritised, taking full accountability for both creative and commercial outcomes., • Catalogue Health: Lead structured clean-ups and collection curation to ensure the catalogue feels intentional, cohesive, and easy for customers to navigate., • Creator Mentorship: Provide direct, actionable feedback to creators to strengthen the range and lead the briefing process for high-quality output at scale., • Commercial Synergy: Collaborate with Merchandising teams to use performance data and customer insights to guide your curation decisions. About You: My client is looking for someone who has "strong opinions, lightly held" and values progress over perfection. • Creative Authority: You possess deep visual literacy and can assess work across composition, style, tone, and brand fit—even if you aren't the hands-on designer., • Scale Experience: You have a background in curation, editorial leadership, or creative direction, with a track record of evolving standards across large portfolios., • Strategic Mindset: You think in both individual products and overarching ranges, shaping hierarchy and flow to improve storytelling., • Confident Communicator: You can articulate creative decisions to senior stakeholders with clarity and build trust with teams who may not work in creative roles., • Balanced Perspective: You weigh data and stakeholder input to make clear trade-offs that protect long-term brand health. Location & Workplace Policy • Central London, • 1-2 days office Salary & Benefits • Part-time role 3 days per week, flexible on how this is worked, • £50,000 FTE per annum (£30,000 pro-rata), • 25 days annual leave (rising with service), pension, private health, flexible working with work from anywhere policy, L&D budget and time allowance, annual spend on the marketplace, team socials If you would like a confidential chat about this role or your next career move, then please send your CV to or connect via LinkedIn: Jodie Clayton Major Players are the UK’s leading digital, marketing, and creative talent agency, and over the last 30 years we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit:

Senior UX Designer About Us As part of the TCS Interactive network, you will be part of a 50-person design studio based in Old Street. TCS Interactive is a leader in the digital customer experience space. With a human‑first approach, we apply design, engineering, business strategy and subject matter expertise to deliver award‑winning iconic design and digital experiences for our customers. We pride ourselves in our ability to influence products at the highest level by delivering strategic ideas from inception to launch. We help our clients understand the context of their products, create a compelling vision for them and make these experiences a reality. We believe that together we’re stronger, that inspiration can come from anywhere and great ideas from anyone. The difference in our work comes from the diversity of perspectives, skills and backgrounds of our team. About the Role As a Senior UX Designer, you will be a champion for user experience, leading the definition and delivery of digital products that are grounded in deep user understanding and evidence‑based decision‑making. You’ll play a key role in shaping what we build and why, acting as a strategic design partner across projects. From planning and conducting research, framing problems, and defining experience strategy, through to validating and refining solutions, you’ll ensure our products are intuitive, inclusive, and impactful. This role is ideal for a designer who is comfortable working upstream in discovery, confident leading research activities, and passionate about turning insight into meaningful experiences. What You’ll Be Doing Research & User Insight • Plan and lead qualitative and quantitative research activities, including interviews, usability testing, surveys, analytics review, and stakeholder discovery, • Select appropriate research methods based on project needs, timelines, and constraints, • Synthesise research findings into clear insights, opportunity areas, personas, and experience principles, • Translate research into actionable design direction and advocate for user‑centred decision making Shape Meaningful Experiences • Define end‑to‑end user journeys, flows, service blueprints, and experience maps, • Translate complex user, business, and technical needs into simple, intuitive interactions, • Design accessible, inclusive experiences that work across web, mobile, and device‑based products Own the UX Process End‑to‑End • Own projects from early discovery and research through to delivery, • Develop low‑ and high‑fidelity prototypes to explore ideas, test assumptions, and validate solutions, • Continuously iterate solutions based on research findings, usability testing, and performance data Collaborate and Influence • Facilitate and lead research sessions, design sprints, and co‑creation workshops with clients and teams, • Clearly communicate research insights, UX strategy, and design rationale to stakeholders, • Build trust and buy‑in by connecting user insight to business outcomes Elevate Design & Research Practice • Promote best‑practice UX and research methods, frameworks, and standards, • Mentor junior designers in research planning, synthesis, and applied UX thinking, • Contribute to improving the maturity of UX and research across the organisation What We’re Looking For Strong UX & Research Experience • Proven experience in a Senior Product or UX Design role within an agency or product‑led environment, • Hands‑on experience planning and conducting user research, not just consuming insights, • Strong ability to synthesise research findings into clear design recommendations, • Experience designing and iterating solutions based on qualitative and quantitative data Strategic Problem Solver • Strong analytical and conceptual thinking skills, • Comfortable framing ambiguous, complex problems and defining clear user‑centred goals, • Ability to connect user needs, research insights, and business objectives Excellent Communicator & Facilitator • Confident presenting research findings, experience strategies, and design concepts to clients and stakeholders, • Ability to influence decisions through evidence and clear storytelling, • Strong facilitation skills for workshops, research sessions, and collaborative working Craft, Curiosity & Collaboration • Solid understanding of UI and visual design fundamentals to support strong UX outcomes, • Experience using prototyping and testing tools to validate ideas, • Curious mindset with a passion for understanding user behaviour, emerging technologies, and evolving digital experiences, • A collaborative team player who enjoys working across disciplines

About the Opportunity A leading digital transformation and change management consultancy is expanding its Strategy & Transformation practice and seeking a CX Strategy & Transformation Consultant to help shape customer-centric innovation for global clients. If you have a background in digital strategy, CX transformation, or change consulting—particularly from a Big 4 or top-tier consulting environment—this role offers the opportunity to influence major programmes globally while accelerating your consulting career in a fast-growing well-established practice. What You’ll Do As a Consultant, you’ll work at the intersection of customer experience, digital platforms, and business strategy, helping clients rethink how they serve customers and modernise their operations. You will: • Lead customer research, journey mapping, workshops, and requirements gathering, • Analyse end-to-end customer journeys and identify opportunities for optimisation, • Build CX transformation roadmaps and business cases linked to measurable outcomes, • Assess digital capabilities (e.g., e-commerce, self-service, AI) and recommend scalable solutions, • Keep programmes on track while influencing senior stakeholders across business and technology • Translate qualitative and quantitative insights into clear recommendations and specifications, • Collaborate with industry experts to support initiatives across energy, automotive, infrastructure, food, agriculture, minerals, and oil & gas, • Contribute to thought leadership, go-to-market strategy, and internal capability building Why This Role Stands Out • A rare chance to join a growing consulting team with strong investment and an exciting transformation agenda, • Exposure to international work, including collaboration with teams globally, • Hands-on involvement in CX strategy, digital innovation, and technology evaluation, • Clear progression into broader consulting and business development responsibilities, • Continuous learning, industry events, and the ability to directly shape a developing practice What We’re Looking For • 5+ years’ consulting experience (digital strategy, CX, transformation, or change), • Experience in data platforms, AI, CX tech, enterprise solutions, or digital products, • Ability to simplify complex problems and present compelling recommendations, • Strong stakeholder management and communication skills, • A client-first mindset with comfort engaging senior executives, • Eligibility to work in the UK + willingness to travel in the UK/Europe sometimes Preferred: • Big 4 / top-tier consulting experience Please send your CV with all relevant experience and skills, and feel free to email CV, salary expectations and availability to interview and start: Dr Marina Economidou, Executive Solutions Consultant

The Role: Based in Kentish Town, London, Oliver Sweeney is a British Menswear brand established in 1989. With a deep commitment to craftsmanship and customer service we design and source premium quality clothing, footwear and accessories, working with the best factories, tanneries and mills around the world. The business has enjoyed rapid growth over the last few years through our online and wholesale channels and continues to grow at a pace. We are now looking for someone dynamic and confident to join our small but growing team. Working closely with the ecommerce manager and graphic designer, the successful candidate will be given a full introduction to ecommerce and online marketing within a fast-paced retail environment. Key Areas of the Role: • Website Management - Maintain and update all content via Shopify, ensuring customers are presented with accurate, engaging and conversion-optimised product pages and landing pages at all times., • Retention Marketing - Build and deploy campaigns across email, SMS and push notification channels to drive repeat purchase and customer loyalty., • Collection Launches - Own the end-to-end product upload process for seasonal launches, coordinating copy, photography and product data across the creative, merchandising and product teams to ensure accuracy and commercial impact., • Photography & Creative - Liaise with our third-party studio to plan and organise still life and model shoots, maintaining up-to-date photography guidelines to ensure consistent brand presentation., • Site Experience & Development - Brief the Graphic Designer on content updates, QA test new features on staging, and support the smooth deployment of functionality improvements without introducing regressions., • Customer Service & Operations - Collaborate with the customer service team to resolve on-site issues, review returns data for product insights, and keep the team informed of upcoming marketing activity., • Analytics & Reporting - Use Matomo, Google Analytics and other tools to track and report on performance across the website and marketing channels, surfacing actionable insights., • Paid & Affiliate Channels - Support the monitoring of PPC (Google Ads), paid social (Meta), affiliate activity (Awin) and email/SMS marketing (Klaviyo) as your understanding of each channel develops., • Competitor & Market Analysis - Conduct regular competitor benchmarking to identify best practices and ensure our online presence remains ahead of the curve. The Ideal Candidate • Hands-on, proactive and eager to learn, • Able to take ownership of tasks and see them through independently, • Genuinely interested in ecommerce and digital marketing, • Analytical, with a methodical approach to problem-solving, • Proficient in Microsoft Office, particularly Excel, • Familiar with ecommerce or marketing platforms such as Shopify, Klaviyo or Mailchimp, • Detail-oriented with a consistent commitment to quality What We Offer • A fun, ambitious team in a collaborative and fast-moving environment, • Fantastic workspace in Camden with breakfast provided, • A performance-related bonus scheme, • A seasonal product allowance of up to £400, • A private health insurance scheme, • Pension contribution

🌳🌳🌳 🚀 Senior Software Engineer - Team Lead Experience – C#, .NET, Azure, Testing, Remote - Scotland - Award-Winning, High-Growth Tech Scale-Up Award-Winning, High-Growth Tech Scale-Up | AI-Powered SaaS | £67,000–£80,000 + Market-Leading Benefits Areti Group – Carbon Positive Tech Recruitment | People & Planet Before Profit 🌳 About the Opportunity We are hiring five exceptional Senior Software Engineers/Development Team Leads / Tech Leads for one of the UK’s fastest-scaling, best-funded, and most forward-thinking software scale-ups. This company builds an advanced AI-powered platform used by some of the world’s most recognised organisations - powering smarter decisions, better performance, and next-generation digital transformation. They combine: 🌳 Real-time financial and operational insight 🌳 Intelligent optimisation through AI 🌳 Deep, strategic visibility across teams and projects 🌳 A human-first, high-usability engineering philosophy After 110% growth in the last 12 months, they are now investing heavily into engineering leadership to support their next stage of scale. These five hires will play a pivotal role in shaping the future of the platform. If you want to lead talented engineers, build meaningful technology, and be part of a company with serious momentum - this is the opportunity. ⭐ The Role: Senior Software Engineers/Development Team Lead / Tech Lead (x5) 🌳 We’re looking for five inspiring technical leaders to guide cross-functional engineering teams across multiple product areas. This is a hands-on leadership role, combining: • technical decision-making, • architectural influence, • people coaching, • delivery leadership, • and impactful ownership of high-value product areas Your team may focus on: 🌳 New product modules 🌳 UI modernisation initiatives 🌳 Workflow and automation improvements 🌳 Core platform scalability and resilience 🌳 High-impact customer-facing features Focus areas rotate annually, ensuring ongoing growth and variety. What You’ll Do 🌳 HANDS ON Senior Software Engineer/Tech Lead and develop a team of 2–6 engineers, running 1:1s and supporting growth 🌳 Influence architecture, design patterns, and tech decisions across the platform 🌳 Partner with product managers to shape priorities and delivery outcomes 🌳 Guide teams in designing, building, testing, and shipping new features 🌳 Own the full lifecycle from concept → architecture → code → release 🌳 Play a key role in hiring the next generation of engineering talent 🌳 Foster a culture of learning, collaboration, and engineering excellence 🌳 Remain technically hands-on, especially while teams scale 💻 Tech Stack We’re seeking strong full-stack engineers who lead by example. Core stack includes: 🌳 .NET (Framework & Core) 🌳 Azure SQL + Azure Cloud 🌳 Vue.js, Vanilla JS, CSS, HTML (SPA) 🌳 Bonus: RabbitMQ, SignalR, broader Azure services Experience with large-scale, complex systems is a major advantage. 🌟 About You Leadership titles aren’t essential - but leadership behaviour is. You’ll thrive if you are: 🌳 A strong full-stack engineer with deep problem-solving instincts 🌳 Comfortable leading technical direction and coaching others 🌳 Skilled at breaking down complexity into clear actions 🌳 Emotionally intelligent and great at aligning teams 🌳 Confident challenging assumptions and navigating ambiguity 🌳 Motivated to build elegant, scalable, future-ready solutions 🌳 Passionate about learning, improvement, and collaboration 🎁 What You’ll Get 🌳 £67,000–£85,000 depending on experience 🌳 Remote-first working 🌳 £1,000+ personal & professional development budget 🌳 33 days holiday, rising to 40 🌳 4-week paid sabbatical after 5 years 🌳 Private healthcare, income protection, death-in-service 🌳 Matched 5% pension 🌳 Innovation Weeks (twice annually) 🌳 20 hours paid volunteering time 🌳 Monthly social time - hikes, BBQs, games nights, workshops 🌳 A supportive, ambitious, inclusive engineering culture 🌍 Working Model Remote-first across the UK 🌳 Collaboration days in Office twice per month 🌳 Flexible hours around a 37.5-hour week 🌳 No mandated office days — trust, autonomy, and delivery matter most 🚀 Urgent Hiring - Immediate Interviews Booked These five roles are high priority, with interview slots already reserved for strong candidates. 📌 Please ensure your CV clearly showcases: • technical leadership, • full-stack engineering experience, • relevant architectural or delivery ownership 🌳 Areti Group – Carbon Positive Tech Recruitment 🌳🌳🌳 People & Planet Before Profit. Building teams that leave the world better than we found it.

Join our client as a Senior AI Conversational Designer and play a pivotal role in shaping the future of their digital customer experience. This is an opportunity for a customer-obsessed, forward-thinking leader to take ownership of the conversational AI ecosystem, driving the evolution of conversational assistants and AI-powered interactions within a high-impact digital team. About the Opportunity Our client is no longer experimenting with conversational or generative AI-they are operationalising it at enterprise scale. They have evolved from isolated use cases into a fully integrated AI ecosystem, where conversational AI acts as the interface layer, generative AI provides reasoning and insight, and emerging agentic capabilities are beginning to drive real-world actions across systems and workflows. What They’re Doing • Conversational AI at scale, • Moving beyond traditional chatbots to human + AI orchestration, where AI handles high-volume interactions and seamlessly hands off to humans for complex scenarios., • This is deeply embedded within customer service and contact centre environments, improving resolution times, reducing repeat queries, and enhancing overall customer experience., • Generative AI embedded across the workforce, • AI is becoming the default interface for how employees interact with systems, through copilots and internal AI agents., • These systems unify access to knowledge, tools, and processes—enabling natural language interaction and reducing operational friction across the business., • Shift toward Agentic AI, • The organisation is beginning to move from conversation to action, where AI doesn’t just respond, but can trigger workflows, automate multi-step tasks, and coordinate across systems., • This represents the next frontier of enterprise AI., • AI-driven productivity and engineering, • Generative AI is being used to automate workflows, generate insights, and accelerate software development—delivering measurable efficiency gains across operations., • Data-led personalisation, • AI is powering more intelligent, context-aware customer experiences, enabling personalised services at scale and more effective decision-making across digital products., • Commercially driven AI strategy, • AI is directly tied to cost reduction, efficiency, and business performance—positioning it as a core P&L lever, not just an innovation initiative. Why This Role Matters This is not a traditional conversational design role. You will play a key part in shaping how AI scales across the organisation—designing not just conversations, but how AI behaves across customer and colleague experiences. The next phase of this journey is about moving from capability to differentiated, production-grade AI products—where design, product, data, and risk come together to create seamless, trustworthy, and high-impact experiences. What you will be doing In this role, you will lead the design and delivery of conversational services across chat, self-service journeys, and intelligent automation. You will help define how conversational AI is structured and scaled across the business, working across AI/ML, product, and data functions to create seamless, intuitive, and effective user experiences. Key responsibilities • Design and deliver service experiences that drive measurable business outcomes, including service blueprints, customer journey maps, and prototypes, • Create intuitive, user-friendly interfaces that support seamless and engaging digital experiences, • Develop and maintain consistent, high-quality UI aligned with brand and design standards, • Produce wireframes and interactive prototypes to test and validate concepts prior to development, • Ensure accessibility standards are embedded into all design outputs, • Stay ahead of industry trends, design best practices, and emerging technologies to continuously improve product experiences, • Leverage qualitative and quantitative data to uncover customer needs, pain points, and opportunities for innovation Additional highly valued experience includes: A deep understanding of NLP and its application in real-world conversational AI products A data-driven mindset, using insights and analytics to inform design decisions and optimise performance Experience defining and delivering conversational AI product vision, including integrations with search, virtual assistants, and broader digital ecosystems You will be assessed across a range of critical capabilities including strategic thinking, business acumen, change and transformation, risk and controls, and core digital and technology expertise.

We are GlobalLogic, a Hitachi Group Company and leader in digital engineering. We help brands across the globe design and build innovative products, platforms, and digital experiences for the modern world. By integrating experience design, complex engineering, and data expertise – we help our clients imagine what’s possible and accelerate their transition into tomorrow’s digital businesses. We are seeking an experienced and motivated Digital Researcher / Digital Analyst for one of our key clients projects for data analysis for real time incidents, ensuring product escalations are managed to client expectations and customers are provided with timely acknowledgement and resolution within agreed SLA's. You will be fluent Dutch speaking and both written and verbal, ideally to A2/B1 certified Job Responsibilities:- • Should be able to read, write provided text in recommended format within this role for Real Time Incidents; Project ensures product data is current and up to date per real time, • Strong in Dutch & English Grammar: Articulation, Sentence Structure, • Able to coordinate and swap between multiple workflows and adapt to a fast paced environment, • Strong Web-Research ability ie analyzing and interpreting patterns and trends, • Recording findings by taking written notes and using appropriate software Skills ideally required:- • Excellent Communication. Skills in both Dutch and English (Read, Write, email etiquette ), • Have a good understanding of all forms of public transport, • Skilled researcher and comfortable using a variety of online sources in various languages, • Keen attention to detail, • Self-motivated, • QGIS skills are preferable, • Problem solving experience preferred, • Able to maintain a positive attitude and attention to detail, • Adaptable and able to learn new projects and processes, • Good judgment and decision making capability Educational background: Any Graduate ideally Customer service background At GlobalLogic, we have a phenomenal track record of successfully delivering ground-breaking Cloud & Digital Transformation programmes and we have an international reach working with a wide variety of projects and customers. Our approach enables companies to “build the exceptional” and be fit for purpose in the 21 st century. We hire based on personality, potential, and enthusiasm to make a difference, then we give you the tools and skills you need to follow your own path Why work at GlobalLogic. Our goal is to build an inclusive positive culture where everyone can feel comfortable being themselves, empowering our people to create their own high standards and therefore more value. We work together to promote fairness while recognising, valuing and embracing differences – providing a transparent support structure and generous training budget to help our people develop skills to progress their career. Our region also supports a hybrid model which can flex across a wide spectrum of working options determined by our business, customer and individual needs. You’ll benefit from a comprehensive health and wellness plan, private healthcare (clinical and mental wellbeing), and discounted gym memberships. We offer a fantastic benefits package including a competitive pension scheme and recognition schemes through bonus/reward initiatives. Colleagues are entitled to an annual volunteering day – so you can take time to support a cause close to your heart. We also love to stay social at our trips to the zoo, quiz nights, sports events, theater trips and much more. We are an equal opportunities employer. It is our policy to promote an environment free from discrimination, harassment and victimisation.

Residential Property Administrator Salary: £35,000 – £38,000 per annum Location: Central London Job Type: Permanent Overview We are recruiting on behalf of a historic private estate in Central London for a Residential Property Administrator to join their established Property Management team. This is an excellent opportunity to work within a prestigious estate environment, supporting the Head of Residential and Property Managers with the day-to-day administration of a high-quality residential portfolio. Key Responsibilities • Provide day-to-day administrative support to the Residential Property Management team, • Manage correspondence, filing systems, coordination tasks, and general research, • Act as a key point of contact for tenants and lessees, handling enquiries efficiently and professionally, • Draft letters, emails, and make calls regarding lease matters, rent arrears, and maintenance, • Process and manage maintenance work orders from tenants, property managers, and site visits, • Prepare and update tenancy documentation (digital and hard copy), • Assist with website updates, including uploading available property details, • Liaise with contractors and manage key issuance, ensuring accurate logging and returns, • Support tenant move-in and move-out processes, including:, • Welcome packs, • Inspection letters, • Lease expiry notifications, • Renewal and vacation correspondence, • Deposit return documentation, • Utility change of occupier notifications, • Maintain accurate logs, activity sheets, and internal records, • Attend site visits where required to support property management duties, • Register tenant deposits with the appropriate schemes, • Monitor and manage Right to Rent documentation and expiry checks, • Manage furniture inventory and arrange orders when required, • Process invoices within authorised limits, • Maintain accurate records on the property management system, • Provide cover for Accounts Administration when required, • Assist with report and budget preparation, meeting coordination, and general administration, • Support wider teams and provide reception/admin cover when needed Person Specification • Previous experience in an administrative or secretarial role (property experience advantageous), • Excellent customer service skills, • Proficient in Microsoft Office (Word, Excel, Outlook), • Strong organisational skills with the ability to multitask and meet deadlines, • High attention to detail, • Strong written and verbal communication skills, • Proactive, flexible, and able to work independently, • A team player with a collaborative approach, • Fast learner with a positive attitude, • Good typing skills, • Experience with property management systems (e.g. Qube) desirable

Job Role: Management Consultant – Comms, Media, Technology – B2B Location: London Mobility: Up to 100% Career Level: Consultant As a team: Our Communications, Media & Technology (CMT) Strategy & Consulting team partners with leading organisations across Telecoms, Media, Software, Platforms, and High-Tech industries. We help clients navigate complex, often ambiguous challenges by defining strategies, designing future-state processes, and delivering outcomes through the integration of data, technology, and change execution. From scaling new platforms and reinventing business models to simplifying operations, we drive measurable, long-lasting results. We work at the heart of industry and innovation – helping clients tackle their most complex challenges. We bring together global capabilities, functional knowledge, and ecosystem partnerships to accelerate change and help our clients lead in the digital age. Much of our work centres on B2B growth, B2B customer experience, and large-scale B2B transformation across sales, service, and operations. We’re looking for experienced problem-solvers who combine deep industry expertise with the ability to bring clarity and structure to ambiguity, helping clients seamlessly move from strategy to execution. If you’re ready to drive transformation and deliver impact at scale, we want to hear from you. What’s in it for you? • A dynamic career path at the forefront of industry transformation, supported by a high-performing and inclusive team culture, • Opportunities to work on high-impact projects with global clients shaping complex B2B propositions, enterprise customer journeys, and large-scale B2B transformations across the Comms, Media, Software & Platforms, and/or High-Tech sectors, • Continuous learning through access to world-class training, cutting-edge technologies, and a global network of experts, • A collaborative environment that fosters innovation, embraces diverse thinking, and prioritises your personal and professional growth In this role you will: • Solve high-impact business problems where the path forward isn’t always clear, using structured approaches such as detailed process design, data-driven insights, and cost-benefit analysis, • Collaborate with clients and internal teams to shape and deliver strategic initiatives that generate tangible business value, • Lead the design and execution of solutions – including scope definition, delivery models, and business cases – while collaborating across strategy, technology, and delivery functions to bring solutions to life, • Use structured problem-solving techniques such as interviews, workshops, data analysis, and research to uncover insights and guide key decisions, • Shape commercial propositions and contribute to business development, driving client growth conversations and go-to-market strategies Job qualifications We are seeking candidates with a strong problem-solving mindset and hands-on experience in Comms, Media, Software & Platforms, High Tech, or adjacent technology-driven industries. You may come from consulting, internal strategy, transformation teams, or from an established platform provider within the relevant industry. You will bring strong experience within the Business-to-Business (B2B) customer segments, e.g. SMB, MNC, Enterprise, and an operational and transformational understanding of the B2B customer lifecycle value chain in at least one of the relevant industry sectors as part of your consulting skillset. You should bring expertise in the following areas: Value-Driven Delivery • Proven ability to structure and solve complex business challenges through data-driven insights, process redesign, business casing, and technology solutions, • Experience designing future-state B2B processes, B2B customer journeys, and B2B transformation roadmaps, from vision to execution, • Expertise in driving and owning end-to-end B2B transformation initiatives, from strategic design to full delivery and implementation Client Engagement • Ability to operate in ambiguous environments, bringing clarity, structure, and strategic alignment to drive stakeholder buy-in, • Proven track record of working directly with senior stakeholders to understand complex problems, co-create solutions, and drive cross-functional change, • Experience delivering complex transformation initiatives in both waterfall and agile environments Coaching and growth • Team management capabilities with experience mentoring and coaching junior team members, fostering collaboration, and building trusted client relationships, • A commercial mindset with comfort in shaping detailed business cases and guiding clients through the complexities of transformation Set yourself apart: • Experience & interest in fast-evolving areas such as Enterprise or SMB transformation, platform strategy, trust & safety, or scaled operations, • Experience in consulting or internal transformation/strategy teams within Comms & Media, Software & Platforms, or High Tech, • Demonstrated ability to own and drive complex challenges, providing clarity and delivering impactful, measurable solutions, • Familiarity with emerging technologies such as GenAI, Cloud, or Data Platforms, and an understanding of how they can create significant business value, • Relevant certifications (e.g., Agile, Cloud, Data, Architecture) or experience with modern delivery methodologies What’s in it for you At Accenture in addition to a competitive base salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! You will have the opportunity to make a distinct impact to one of the most important segments in the global economy. Not only will you be working with like-minded, passionate and innovative individuals across the team, but you will also learn new skills with continuous progression opportunities available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at

Manpower are currently seeking an interim Demand Planner, to work with our global FMCG client The Magnum Ice Cream Company, renowned for brands such as Magnum, Ben & Jerry's, Cornetto and Wall's, and become an integral part of their fast-paced FMCG environment. The position is based in Kingston upon Thames, Surrey. This is a full-time temporary role to run until the end of March 2027, requiring 36.25 hours per week, Monday to Friday. Compensation for this role is competitive, paying up to £48,000 per annum, pro rata, depending upon experience. The role currently offers a mix of remote and onsite working, subject to adjustment based on business requirements. The Magnum Ice Cream Company (formerly a division of Unilever) is now a standalone, independent, EUR 7.9 billion publicly listed company. We’re on a mission to create the ultimate snacking company. A place where growth, innovation, founder and ownership mentality, and performance are cultivated and rewarded. And where we craft extraordinary ice cream experiences - transforming ordinary moments into lasting memories. Because we know, life tastes better with ice cream. We dream big but keep things simple to act fast. If you want to grow with us, make an impact, and shape the future of Ice Cream, this is the place for you! JOB PURPOSE This role has overall responsibility for the quality of the forecast, translating business strategy and insights into demand drivers, and using shipment trends and insights to enable the ICLT to course-correct the business strategy. This role directly contributes to turnover by helping the CS and CD team deliver exceptional customer service. Market Collaboration Planners are accountable for the forecast quality KPI’s (accuracy and bias), and leading the business through transitions (innovations, phase-in phase-outs, discontinuations, etc.). This role will have less of a focus on ‘hands-on’ manual work in the systems than similar roles in the past and more emphasis on collaboration with business stakeholders to deliver results. This role is highly skilled in collaboration and navigating trade-offs, is a master of demand planning and S&OP, and possesses strong understanding of the marketing and sales plans, and deep mastery of their portfolio and supply chains. They are data driven in their approach, use exception-based planning to ensure effort is spent in the areas that can add most value. The role also uses the latest tools and technology to deliver results, including looking at the forecast through different lenses (customer, category, brand, building block, etc.) RESPONSIBILITIES • Accountable for Forecast Accuracy, Bias, Forecast Value Add, VVD and Extreme Bias, • Support the ICLT discussions with deep understanding of the market, product portfolio, and supply chains, • Gather business insights and help translate them into demand drivers for auto forecast models, aiming to continuously improve the forecast quality, • Understand in detail the drivers that power the auto-forecast and be able to articulate them to colleagues in the ICLT and CD, • Lead the business through transitions and innovations by co-creating a business plan and translating into precise forecast inputs, • Use exception-based planning to focus most time on those SKUs which are hardest to forecast, • Typically working in a horizon from 4wks to 18mths, • Ensure updated and agreed volume forecast is submitted and aligned with financial forecasting, • Monitor and evaluate different forecast building blocks, • Planning Mastery – “What we know” -A clear understanding of end to end planning, including demand planning, material requirements planning, production planning and innovation planning. Able to see the bigger picture, and recognise constraints and challenges in other parts of the supply chain., • Performance Management & Digital Mastery – “How We Operate” - Understands how to analyse and extract valuable insights from data, and uses them effectively. Can collect and analyse data to make informed decisions. Knows when to question data, based on accuracy, and identified inconsistencies. Provides insight that enables the team to predict future trends, optimise current operations and identify new opportunities, which lead to business growth., • Technology Expertise – “What we know” –Kinaxis, Power BI, FEU and TPM - Understands the different technology platforms and how they communicate with each other. Uses insight to root cause problems and identify relevant solutions. Sees the benefits of better utilising the technology, and of accurate master data. Enjoys learning new tools and systems., • Business Partnering- Ability to partner with a range of stakeholders using effective communication and collaboration skills. Seek to provide supply chain expertise to help create business value and achieve a desired business goal. ▪ Collaborate with Marketing, CD and Finance to deliver the input-led forecast, including non-forecastable segments, innovations, and local brand building for all horizons ▪ Collaborate with CS in UKI and End-to-End Planning Teams in Katowice, On Demand quality, product availability constraints and mid and long term planning ABOUT THE MAGNUM ICE CREAM COMPANY: With 19.000 expert ice cream colleagues and iconic brands like Wall’s, Cornetto and Ben & Jerry’s, loved in 76 countries, we are the world’s largest Ice Cream company leading the industry We have been taking pleasure seriously for more than 100 years, serving happiness with every lick or scoop of ice cream for generations. The Magnum Ice Cream Company (formerly part of Unilever) is all about growth. Growing our business. Growing our customers’ businesses. Growing our people’s careers. Growth begins with empowerment. So we free our people to be innovative, responsible entrepreneurs, driven and equipped to give our consumers more amazing products and unforgettable moments – and having fun doing it. Here’s what defines success in our organization : • We are all about growth, • We operate with speed and simplicity, • We win together with fun, • We boldly innovate to disrupt our industry, • We care and challenge, • We are experts in the Ice Cream Category Additional Information Kingston working environment: • Contractors who are based at Kingston will be eligible to get free parking at a local carpark, • There is a Unilever Staff Shop located on the Ground Floor next to the main entrance, where Contingent Workers can buy discounted Unilever products., • A canteen, • A Gym is available for use on the Ground Floor (with subscription)., • Facilities in the gym include cardiovascular equipment, resistance machines, spin bikes, free weights area, boxing equipment and a stretch/matted area. Classes are also available and can be booked directly with the Gym. Shower facilities are available in the changing rooms, along with hairdryers.

Job Title: Retail Training Manager Reporting to: Retail Director Location: Head Office, White City Place, West London Contract Type: Full time, 37.5 hours per week About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution. About the Role: As Retail Training Manager at ME+EM, you will lead the design and delivery of a best-in-class learning and development strategy across our UK and US retail stores. Reporting to the Retail & Customer Experience Director, you’ll play a pivotal role in shaping how our teams learn, grow and perform – ensuring every store delivers an exceptional ME+EM experience. This is a highly influential role focused on building capability, confidence and future leaders. You’ll create inspiring training programmes that support career progression, strengthen commercial performance and embed our service standards at every level of the business. You’ll thrive in this role if you’re passionate about retail, people development and luxury customer experience. With a background in fast-paced, client-centric environments, you bring the confidence to coach, influence and challenge teams positively. You’re creative, solutions-led and driven by excellence – and you’ll champion ME+EM’s values through everything you do. Responsibilities: • Develop and implement a learning & development strategy aligned with retail operational goals., • Create tailored learning solutions for store teams, covering product knowledge, service excellence and commercial awareness., • Design and deliver leadership development programmes for store management and high-potential talent., • Support internal career progression through training pathways and succession planning in partnership with Retail Area Managers and the Retail People Manager., • Collaborate closely with Retail Operations and the People Team to ensure consistent learning experiences across all locations., • Lead the creation of a Customer Playbook to define and embed the expected customer experience across teams., • Evaluate the impact of training programmes using KPIs and employee feedback to drive continuous improvement., • Champion inclusivity, equity and accessibility in all learning initiatives., • Manage third-party learning providers and digital learning platforms., • Enhance and deliver the retail onboarding and induction experience., • Organise and support workshops, meetings and panel discussions, including venue logistics, communications and materials., • Create and maintain a comprehensive training manual and resources for ‘train the trainer’ sessions., • Provide full administrative and logistical support for training programmes, including scheduling, attendance tracking, feedback collection and record keeping., • Be present during training sessions to support activities and workshops on the ground. Skills: • Proven experience in Learning & Development within a retail environment., • Confident delivering engaging training to both small and large groups., • Passionate about developing people at all levels., • Strong communicator who builds trust and credibility with retail teams., • Solution-focused with a creative, adaptable approach., • Resilient and comfortable working in a fast-paced, evolving retail environment., • A role model for inclusive leadership and equity., • Strong organisational and administrative skills., • Data-driven approach to evaluating learning effectiveness., • Knowledge of digital learning platforms and training tools., • An L&D qualification is desirable but not essential. Employee Benefits: • 33 days annual leave for full time employees (25 days holiday + 8 bank holidays), • A day off to celebrate your birthday., • Pension Scheme, • Group Life Insurance, • Employee Assistance Programme (EAP), • Length of Service Award, • Refer a Friend Scheme, • Staff uniform for retail employees, • Generous Staff and Friends and Family Discount, • Annual Volunteer Day, • Cycle to Work Scheme, • Tech Scheme, • Eye Care Vouchers, • Real Living Wage Employer, • Employee led committees, • Social events and biannual parties, • Enhanced maternity and paternity package after 2 years of service. ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gend er, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.

About Refined Networks Refined Networks is a cross-border digital commerce platform that enables international fashion brands to scale globally. Since 2021, we have partnered with over 100 established and emerging brands to launch on leading online platforms such as Nordstrom, Macy’s, John Lewis, Amazon and Zalando. Our global 3PL partners provide comprehensive D2C fulfilment capabilities, offering improved customer experiences with reduced operational costs. Our founders have significant experience growing brands globally, bringing together long-term relationships, strong financial backing, world-class technology and in-house expertise – and we’re on track for rapid growth. About the Role We are looking for a highly operational and enterprising US 3PL and Operations Manager to lead our operational performance in the American market. Reporting to the Operations & Logistics Director, you will be the end-to-end owner of US operations, ensuring that as we scale brands, our foundations remain strong, efficient, and consistent with global standards. This role is a unique blend of operational rigor and commercial awareness. You will manage operational problem-solving with our 3PL partners while also representing our fulfilment capabilities in high-level sales pitches to prospective brand partners. This is a new role within a small team that will be central to supporting the business with delivering the operational framework for brand partnerships across the business. This is a hybrid role, with a minimum of three days a week at our Central London head office. Key Responsibilities 1. Operational Leadership & 3PL Management · Serve as the primary operational point of contact for escalations and build trusted, collaborative partnerships with all US 3PLs. · Own day-to-day execution across our US DCs for D2C, wholesale, dropship, and ship-from-brand flows. · Hold warehouse partners to strict SLA adherence, including pick accuracy, dispatch timelines, returns processing, and inventory accuracy. · Lead weekly and monthly performance reviews with DCs to drive continuous improvement and risk mitigation. · Work closely with central teams in London to ensure the US is aligned with global standards and brand expectations. · Ensure DCs clearly understand SOPs for new brands, new categories, and operational changes. 2. Strategic Launch & Brand Integration · Own end-to-end readiness for new launches, including process design, timelines, and cross-functional alignment with Tech and Brand teams. · Project manage the launch of top-tier brand accounts and those requiring bespoke operational solutions. Ensure a smooth transition from brand launch into steady-state operations with clear performance expectations. · Work closely with Logistics, Customer Service, Brand Management, and Tech to ensure a cohesive brand experience in the US. · Support internal teams with fulfilment insight, escalation management, and continuous feedback from the DCs. · Define and evolve the standard brand delivery model to ensure it is scalable, efficient, and clearly documented. 3. Continuous Improvement & Commercial Support · Use dashboards and KPIs to identify inefficiencies and implement workflow improvements across the US network. · Partner with Business Development to support new brand pitches, presenting DC capabilities, capacity, and operational cost structures. · Partner with Product and Tech teams to enhance system capabilities, such as WMS integrations and returns workflows. · Oversee the performance and development of the Customer Service team to ensure exceptional service delivery. · Provide commercial insights on rate cards, operational cost structures, and fulfilment solutions. · Collaborate closely with the Head of Operations & Logistics – UK and Europe to monitor operational performance, proactively addressing issues related to complexity, cost, or service levels. Key Skills & Experience · Experience: 6+ years in operations, logistics, or supply chain, specifically within e-commerce or retail environments. · 3PL Expertise: Proven track record of managing 3PL relationships, holding partners accountable, and implementing complex processes. · Strategic Mindset: Experience designing both standardised and bespoke operational processes in multi-brand, multi-channel environments. · Analytical Skills: A data-driven approach with the ability to interpret KPIs and spot trends to drive improvements in cost and quality. · Communication: Excellent stakeholder management skills with the confidence to operate at a senior leadership level and in commercial sales environments. · Adaptability: Proactive and comfortable in a fast-paced, scaling environment; able to thrive in ambiguity. · Technical Proficiency: Strong comfort level with Microsoft Office (especially Excel) and exposure to WMS or Order Management Systems. • · Travel: Ability to travel regularly to the US.

About Us We are not your run-of-the-mill bank. It's our people which makes us exceptional. Every individual here is valued - not just for what they do, but for who they are. We’ve built a culture rooted in purpose, passion, and a healthy dose of humanity. Joining Alpha Bank London isn’t just about a career - it’s about connection. You’ll collaborate with colleagues from all walks of life, building bonds that last and networks that matter. It’s this blend of international reach and local expertise that makes us strong. Whether you’re starting out or stepping up. You’ll find responsibility, variety, and experiences that go far beyond what a boutique bank or a corporate giant could offer alone. Together, we amplify ideas, share knowledge, and create impact. We believe in doing well and doing good. That means more than closing deals; it’s about making a difference for our clients, our communities, and each other. Because when one of us succeeds, we all succeed. Ready to make your mark? Let’s do it. Together. The Role The Digital Platforms Technical Analyst plays a critical role in maintaining end‑to‑end technical visibility across core banking, card processing, and digital channels. Working closely with internal Business, Operations, and IT teams, as well as external managed service providers, you will ensure effective system integration, platform stability, and strong governance. This role combines hands‑on technical analysis with stakeholder engagement, requiring the ability to investigate incidents, challenge vendor outputs, and clearly articulate technical issues and their operational impact. What You’ll Do • Maintain end‑to‑end technical oversight across core banking, card processing, and digital banking platforms, • Act as the bank‑side technical liaison for managed service providers and third‑party vendors, • Analyse incidents, challenge vendor root cause analysis, and support long‑term fixes, • Support system integrations, UAT, release validation, and change governance, • Work closely with Core Banking, Cards Operations, Customer Services, and IT teams, • Analyse card transactions, payment routing, authorisation, clearing, and settlement flows, • Translate technical issues into clear operational and business impact, • Support scheme changes (Visa / Mastercard) and regulatory-driven initiatives such as PSD2 and SCA, • Identify risks, recurring issues, and opportunities to improve platform stability and resilience What We’re Looking For • Experience in banking, payments, fintech, or digital platforms, • Exposure to card issuing, payment processing, or digital banking environments, • Strong understanding of API-based integrations and system-to-system interactions, • Experience working with third‑party vendors or managed service providers, • Strong analytical, problem‑solving, and stakeholder management skills, • Ability to clearly explain technical issues to non‑technical audiences Why Join Us? At Alpha Bank London, our values shape everything we do: • Innovation – Contribute ideas to improve processes and efficiency., • Collaboration – Work closely with a supportive team to achieve shared goals., • Excellence – Deliver accurate, high-quality work that makes a difference., • Delivery – See the results of your efforts in real-time operations., • Empowerment – Take ownership of your tasks and build skills for your next career step.

My leading technology client are looking for a talented and motivated Customer Service Manager to support their rapid growth into strategically important new markets. You'll work with outsourced service providers, continuously enhance their customer service platforms and deliver a digital service model across their European operations. You'll align and evolve their customer service strategy, while using data to provide valuable recommendations to senior management. This is a newly created role in a fast growing business. The team are high performing and very supportive. A brilliant opportunity! The following skills / experience is essential: • Strong Customer Service background, • Previously managed or overseen a Contact Centre, • Experience working with outsourced vendors, • Analytical skills (Excel), • Any experience with Fraud Investigation is desirable, • Tableau, Power BI or similar tool is desirable, • Degree educated, • Excellent communication skills Salary: Excellent + bonus + package Location: London (good work from home options available) If you are interested in this Customer Service Manager position and meet the above requirements please apply immediately.

About Xceedance Xceedance is a global provider of strategic consulting, managed services, and technology solutions to the insurance industry. We help insurers, reinsurers, brokers, and MGAs modernize operations, enhance underwriting and claims capabilities, and accelerate digital transformation using data, analytics, and advanced platforms. As a Solution Architect at Xceedance, you will shape the design and evolution of enterprise-grade applications that power critical insurance workflows for clients worldwide. Job Responsibilities As a Solution architect specializing in Application Architecture, you will work closely with product leadership team. • Lead and oversee the development of complex solutions that span multiple towers and/or encompass multiple service offerings, • Drive discovery process with the customer to understand their need for Insurance related products and accelerators., • Understand the customer’s operational process, their pain points, intended outcome of their requirements and provide suitable design and solutions, taking into considerations the current capabilities and future roadmap of the product., • Plan build or development tasks by confirming objectives and specifications with the relevant stakeholders, • Ensure focus on Behaviour Driven Development (BDD) with special emphasis on code quality and unit testing, • Split requirement into manageable development features or modules for the team., • Identify functional and non-functional constraints of the system and designs optimal solutions., • Debug or troubleshoot coding bugs and provides fixes for the same, • Participate in application profile and performance benchmarking activities., • Bring in industry best practices to all facets of software design and delivery process, • Occasionally involve in pre-sales activities such as product demonstrations, proposal writing etc., • Suggest any improvements on the implementation process. Essential Skills • Overall experience in the range of 14 to 20 years., • 10+ years of strong software development experience of designing and coding on enterprise web-based systems., • Experience on Objected Oriented Design, Data modelling skills using UML., • Experience with Java 8+; J2EE and Gradle/ Maven., • Experience with Spring (Boot, Security) and other Java frameworks., • Experience with BPM tools such as Camunda (preferred), jBPM, Activiti, Pega, • Experience with using Kafka and good understanding of Kafka Architecture., • Experience with database applications such as Postgres, Oracle, MySql, DB2 and with JDBC and ORM tools., • Experience with source control tools like Git , GitHub, BitBucket, Subversion., • Experience with DevOps tools (e.g. Teamcity, Jenkins) and strategies., • Experience with Unit Testing tools such as Junit 5., • Experience in using coding assistant tools, Gen AI and agentic AI skills, • Experience with OpenAPI Specification (OAS)., • Exposure to authentication frameworks like OIDC (Open Id Connect) and Authorisation frameworks OAuth2., • Understanding of ACORD data standards., • Insurance Industry Experience., • Experience with Integration frameworks such as Apache Camel., • Designing and working with ESB / EAI and API gateway and management tools, • Cloud services and platform such as Azure and/or AWS, GCP., • Knowledge of DevOps practices – Kubernetes, Docker, etc., • Experience with servers such as Tomcat, JBoss and/or Websphere., • Best practices on log management and deriving metrics – Elastic, Logstash, Kibana, • Consulting experience and/or Client engagement presentation skills. What Xceedance Offers • Opportunity to shape core solutions for leading global insurers and reinsurers., • A collaborative, innovation-driven culture with exposure to modern technologies and cloud-native architectures., • Professional development opportunities, certifications, and learning programs., • Competitive compensation and benefits package, aligned with experience and location.

Basic £70-85k OTE high OTE Head of Delivery -Technology contract Recruitment The Role & Company : • Exceptional opportunity for an experienced Recruitment Professional and Delivery specialist to manage the delivery function for a a market leader within the technology market place, • They have carved out an enviable niche within this field, • Run an exceptional delivery team circa 12 with a view to grow it to 20, • Lead by example and excellent attention to detail, • Be part of an exciting period of growth and carve out your career, • Enviable client portfolio with existing business, • Customer - high fulfilment, maximising conversion on roles, • Value add - providing market insight/ ‘going the extra mile’ on existing accounts, • Spotting / creating mini-RPO opportunities and SOW solutions, • Building out of the Central Delivery capability, • Onboarding new talent and developing them into effective Delivery Consultants, • Developing the capability of the existing team, • Be part of an exceptional and growing leadership team, • Exceptional reputation within the candidate arena offering training solutions along with contractor development, • Empowered approach to management, • Opportunity to work with an impressive leadership team The Ideal Candidate: • Proven track record within major account development and delivery, • Hungry to take the next step in your career, • Proven track record of quality of service and delivery, • Want to be part of a success story, • Desire to take your career to the next level On offer : • Excellent basic salary + uncapped OTE, • Guarantee available, • Share scheme, • Pension scheme, • Gym membership This is just one example of the many recruitment roles we are currently recruiting for. If you are interested in this recruitment agency position, then submit your recruitment CV to us. If you are an experienced recruitment professional looking for advice and guidance about the recruitment market, please feel free to submit your details for an open conversation Resourcing Associates typically place recruitment professionals in to the following positions: I.T. Recruitment, Technology Recruitment, Digital Recruitment, Cyber Recruitment, InfoSec Recruitment, SAP Recruitment, Media Recruitment, Marketing Recruitment, Finance Recruitment, Accountancy Recruitment, Procurement Recruitment, Supply Chain Recruitment, HR Recruitment, Legal Recruitment, Legal Recruitment, Paralegal Recruitment, Investment Banking Recruitment, Public Sector Recruitment, Business support Recruitment, Office Support Recruitment Pharmaceutical Recruitment, Management Recruitment, C-Level Recruitment ,Board Recruitment, Executive Recruitment, Banking Recruitment, Transformation, Recruitment Change Management Recruitment, Insurance Recruitment,. Recruitment Consultant , Senior recruitment Consultant , Principal consultant, Managing Consultant Recruitment Team Leader , Recruitment Manager , Recruitment Director , Associate Director , Business Development Director • Please note we are only able to respond to Candidates who have Recruitment Agency experience. If you have not heard from us within four working days, unfortunately, on this occasion, your application has not been successful.

Head of Operations (Online Gaming) Location: London (Hybrid) Salary: Circa £85k DOE Job Summary: We are looking for a results-oriented, highly self-motivated, and commercially aware individual with a passion for Online Betting & Gaming to support and optimise operations across multiple African markets. The Head of Operations will act as a key link between regional teams and central functions (including Product, Payments, Marketing, and Customer Service), ensuring effective execution of operational strategies across markets. This role is responsible for overseeing multi-market performance, supporting regional teams, and ensuring that local operational needs are aligned with central direction. The position will play a critical role in maintaining operational efficiency, improving performance, and ensuring a consistent customer experience across all markets. Responsibilities: ● Oversee operational performance across multiple African markets, ensuring alignment with commercial and operational KPIs ● Work closely with Regional Operations Managers to monitor and improve performance across their respective markets ● Analyse data, reports, and market trends to identify opportunities for operational and commercial improvement ● Act as a key liaison between local teams and central functions, ensuring effective communication and execution ● Build and maintain strong relationships with internal stakeholders and regional teams to ensure smooth operational flow ● Support market entry and exit decisions by providing operational and performance insights ● Assist in adapting operations to local market conditions, including payments, infrastructure, and customer behaviour ● Collaborate with central teams to support product rollouts, operational initiatives, and campaign execution (non-marketing ownership) ● Ensure consistency in operational processes and customer experience across all markets ● Contribute to improving operational frameworks and efficiencies across the business ● Support budget awareness and contribute to commercial decision-making through performance insights ● Manage and develop Regional Operations Managers, ensuring alignment and effective execution across markets ● Maintain a strong understanding of market dynamics and ensure local insights are reflected in central decision-making ● Support cross-functional alignment to ensure smooth delivery of the overall online gaming experience Requirements: ● Experience in online gaming, betting ● Fluency in French langauge is preffered ● Experience in operations, commercial, or multi-market roles ● Proven ability to work in a fast-paced, dynamic environment with changing priorities ● Strong commercial awareness, with exposure to performance metrics and ideally good P&L understanding ● Experience working with data to support decision-making and performance improvement ● Strong stakeholder management and relationship-building skills across multiple teams and geographies ● Willingness and flexibility to occasionally travel across African markets when required ● Excellent written and spoken communication skills in English; French is a plus ● Experience in emerging markets or Africa is beneficial ● Exposure to digital/online business models Personal Competencies: ● Strong operational mindset with the ability to balance execution and commercial thinking ● Comfortable working in a fast-paced, evolving, and sometimes unstructured environment ● Ability to build and maintain strong relationships across distributed teams ● Adaptable and flexible, with a proactive and problem-solving approach ● Strong organisational and prioritisation skills ● Effective communicator with the ability to influence and align stakeholders ● High level of emotional intelligence and teamwork ● Ability to manage ambiguity and respond effectively to changing business needs ● Results-oriented with a focus on continuous improvement ● Entrepreneurial mindset with a willingness to take ownership and drive outcomes

Job Role: Management Consultant – Comms, Media, Technology – B2B Location: London Mobility: Up to 100% Career Level: Consultant As a team: Our Communications, Media & Technology (CMT) Strategy & Consulting team partners with leading organisations across Telecoms, Media, Software, Platforms, and High-Tech industries. We help clients navigate complex, often ambiguous challenges by defining strategies, designing future-state processes, and delivering outcomes through the integration of data, technology, and change execution. From scaling new platforms and reinventing business models to simplifying operations, we drive measurable, long-lasting results. We work at the heart of industry and innovation – helping clients tackle their most complex challenges. We bring together global capabilities, functional knowledge, and ecosystem partnerships to accelerate change and help our clients lead in the digital age. Much of our work centres on B2B growth, B2B customer experience, and large-scale B2B transformation across sales, service, and operations. We’re looking for experienced problem-solvers who combine deep industry expertise with the ability to bring clarity and structure to ambiguity, helping clients seamlessly move from strategy to execution. If you’re ready to drive transformation and deliver impact at scale, we want to hear from you. What’s in it for you? • A dynamic career path at the forefront of industry transformation, supported by a high-performing and inclusive team culture, • Opportunities to work on high-impact projects with global clients shaping complex B2B propositions, enterprise customer journeys, and large-scale B2B transformations across the Comms, Media, Software & Platforms, and/or High-Tech sectors, • Continuous learning through access to world-class training, cutting-edge technologies, and a global network of experts, • A collaborative environment that fosters innovation, embraces diverse thinking, and prioritises your personal and professional growth In this role you will: • Solve high-impact business problems where the path forward isn’t always clear, using structured approaches such as detailed process design, data-driven insights, and cost-benefit analysis, • Collaborate with clients and internal teams to shape and deliver strategic initiatives that generate tangible business value, • Lead the design and execution of solutions – including scope definition, delivery models, and business cases – while collaborating across strategy, technology, and delivery functions to bring solutions to life, • Use structured problem-solving techniques such as interviews, workshops, data analysis, and research to uncover insights and guide key decisions, • Shape commercial propositions and contribute to business development, driving client growth conversations and go-to-market strategies Job qualifications We are seeking candidates with a strong problem-solving mindset and hands-on experience in Comms, Media, Software & Platforms, High Tech, or adjacent technology-driven industries. You may come from consulting, internal strategy, transformation teams, or from an established platform provider within the relevant industry. You will bring strong experience within the Business-to-Business (B2B) customer segments, e.g. SMB, MNC, Enterprise, and an operational and transformational understanding of the B2B customer lifecycle value chain in at least one of the relevant industry sectors as part of your consulting skillset. You should bring expertise in the following areas: Value-Driven Delivery • Proven ability to structure and solve complex business challenges through data-driven insights, process redesign, business casing, and technology solutions, • Experience designing future-state B2B processes, B2B customer journeys, and B2B transformation roadmaps, from vision to execution, • Expertise in driving and owning end-to-end B2B transformation initiatives, from strategic design to full delivery and implementation Client Engagement • Ability to operate in ambiguous environments, bringing clarity, structure, and strategic alignment to drive stakeholder buy-in, • Proven track record of working directly with senior stakeholders to understand complex problems, co-create solutions, and drive cross-functional change, • Experience delivering complex transformation initiatives in both waterfall and agile environments Coaching and growth • Team management capabilities with experience mentoring and coaching junior team members, fostering collaboration, and building trusted client relationships, • A commercial mindset with comfort in shaping detailed business cases and guiding clients through the complexities of transformation Set yourself apart: • Experience & interest in fast-evolving areas such as Enterprise or SMB transformation, platform strategy, trust & safety, or scaled operations, • Experience in consulting or internal transformation/strategy teams within Comms & Media, Software & Platforms, or High Tech, • Demonstrated ability to own and drive complex challenges, providing clarity and delivering impactful, measurable solutions, • Familiarity with emerging technologies such as GenAI, Cloud, or Data Platforms, and an understanding of how they can create significant business value, • Relevant certifications (e.g., Agile, Cloud, Data, Architecture) or experience with modern delivery methodologies What’s in it for you At Accenture in addition to a competitive base salary, you will also have an extensive benefits package which includes 30 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice! You will have the opportunity to make a distinct impact to one of the most important segments in the global economy. Not only will you be working with like-minded, passionate and innovative individuals across the team, but you will also learn new skills with continuous progression opportunities available. Flexibility and mobility are required to deliver this role as there will be requirements to spend time onsite with our clients and partners to enable delivery of the first-class services we are known for. About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at ___

Role Summary: We are seeking a driven Senior Property Manager for the high-end 800+ unit Build-to-Rent (BTR) in Croydon, Greater London. You will be responsible for all aspects of daily operations, including managing the physical buildings, ensuring that all obligations under health and safety, risk and compliance are met, overseeing on-site staff, and maintaining the properties’ market reputation. The successful candidate will demonstrate exceptional customer service, fine attention to detail, operational expertise, and strong leadership skills. Additionally, you will play a key role in supporting the Senior Management Team. This role is crucial in meeting both company and investor objectives. Working closely with Operations, Leasing and Revenue Management and Accounting teams, you will ensure the timely delivery of building works and property projects, aligning with residential needs and investor requirements. Company Overview: CompassRock provides asset and property management services to the rental housing sector. Originally founded in the U.S., the company has expanded to the UK and is rapidly growing its portfolio of Build-to-Rent (BTR) assets across England and Europe. Backed by private equity, CompassRock is in an exciting growth phase, actively acquiring and developing new assets at a fast pace. With an entrepreneurial and innovative culture embedded in its DNA, the company values the dynamic, forward-thinking individuals it employs. As CompassRock continues to expand, there will be abundant opportunities for career advancement and professional development. Key Responsibilities: Operational Management: * Property Oversight: Manage a high-end BTR property, ensuring it is a safe environment for residents, visitors and the staff team, smooth daily operations, conducting regular inspections to maintain high standards and meeting residents’ needs. * Team and Contractor Management: Supervise on-site property teams, manage external contractors, and coordinate routine and emergency repairs to maintain high property standards * Operations and Utilities: Oversee the smooth functioning of utilities, services, and common areas across the properties, and manage overall operational efficiency * Strategic Planning and Reporting: Lead market operations, implement business strategies, ensure timely project delivery, document progress, and keep stakeholders informed * Operational Administration: Ensure adherence to company’s processes and handle general administrative and KPI responsibilities Leadership: * Planning and Efficiency: Lead strategic planning for the property, drive high standards, and implement initiatives to improve property management efficiency * Team Management and Development: Assist in recruiting, inducting, and developing teams in alignment with company values and policies; inspire team members to meet high service and operational standards; provide on-site leadership and conduct performance evaluations Safety & Compliance: * Safety Certification: Work closely with the Facilities Manager as well as the Head of Facilities and Health & Safety to ensure safety is maintained at all times in line with statutory regulations and best practice * Reporting and Liaison: Compile compliance reports following property visits and maintain routine correspondence with the facilities manager, residents, third parties, and external valuers * Legal Awareness: Stay current with property-related laws and ensure all properties meet local and national compliance standards Strategy & Planning: * Revenue and Cost Management: Seek opportunities to increase revenue for the property and implement cost-saving strategies for maintenance and utilities * Value Enhancement: Develop long-term plans for enhancing property value and provide forward-thinking advisory on property investments and management * Planning and Documentation: Drive planning strategy and manage site changes with councils and local authorities, including owning and maintaining all relevant documentation and planning applications Customer Service: * Resident Service: Provide best-in-class advisory and forward-thinking service to residents, ensuring high satisfaction levels * Issue Resolution: Resolve resident issues and handle complaints promptly and effectively, promoting resident satisfaction and retention * Query Management: Respond to queries and complaints in a timely manner, taking appropriate action to address and resolve service issues Resident Relations & Community Building: • Organise and oversee resident engagement initiatives and community events, • Develop programs to foster a sense of community within the building Budget and Financial Oversight: Managing the budget for the property and reserve funds for long-term maintenance * Income and Expenditure Monitoring: Work collaboratively with the finance/accounts team to monitor income and expenditure, ensuring profitability and compliance with the budget, property taxes, and insurance requirements Technology & Systems: * System Oversight: Oversee the use of property management software systems, such as Real Page * Data Management: Ensure data accuracy and security within digital property systems * Staff Training: Assist in training staff on new technologies and tools to enhance operational efficiency ESG / Sustainability: • Assist the company in achieving its sustainability goals by implementing ESG strategies and initiatives Targets and KPIS, • Bachelor’s degree in real estate, business administration, or a related field (desired), • Proven track record in property management, ideally within the BTR or residential property sector, with a minimum of 5 years of experience, including at least 2-3 years in a senior or leadership role (essential), • Resident relations: Strong track record of maintaining high resident satisfaction and resolving disputes efficiently (essential) Leadership & People Management: Proven ability to lead teams and manage external contractors (essential) * Excellent organisational and time management skills: you will need to manage your time and resources carefully to succeed (essential) * Excellent communication skills: Both written and verbal, for interacting with residents, staff, and stakeholders (essential) * Strong problem-solving abilities: Able to resolve resident disputes, maintenance issues, and other operational challenges (essential) * Knowledge of property law and compliance: Familiarity with local building regulations, health and safety laws, and property licensing (essential) * Technology proficiency: Familiar with property management software (e.g., Real Page, Vantify, CRMs) and general office tools (Excel, Word, etc.). (desired) * Financial acumen: Understanding of financial statements, cash flow management, and budgeting (essential) Personal Qualities: * Attention to detail: Ensuring properties meet high standards for safety, compliance, and presentation (essential) * Proactive and initiative-driven: Able to foresee potential issues and address them before they escalate (desired) * Flexibility: Ability to adapt to changing circumstances, particularly in a fast-paced property environment (desired) * Positive, 'can-do' attitude: Critical in managing teams and delivering top service to residents (essential) Remuneration / Bonuses / Benefits * Base salary: £76k+ * Bonus: Discretionary Bonus Scheme * Benefits: 25 days annual leave (excl. Bank Holiday); Private health insurance; Nest Pension Scheme; Cycle to Work Scheme; Company Sick Pay Working Hours: You will work on a rota which covers Monday – Saturday with some evening attendance required. Job Type: Full-time, 40 hours per week Location: This position is required to work on site, in Easter Croydon, Greater London. Equal Opportunities Statement We are an Equal Opportunities Employer, committed to creating an inclusive, diverse, and equitable workplace. We provide equal opportunities for everyone and offer reasonable adjustments to ensure all candidates have a fair chance during the recruitment process.

Job Title: CRM Executive Location: Hybrid (Head Office + Remote) | Full-time, Permanent Hours: 40 hours Monday-Friday Reports to: Head of Digital About Sigma Sports Sigma Sports began with a simple idea: create a place for people who love cycling to get the very best kit, advice and service. Over time, that passion has grown into a leading premium retailer for cycling and triathlon, supporting athletes at every level. Today, Sigma Sports is a business driven by performance, quality and trust – with a team who are proud of what we do and how we do it. We care about our customers, we care about our craft, and we care about each other. It’s a place for people who want to be part of something growing, where ideas are welcomed and effort is noticed. We’re now looking for a CRM Executive to join our marketing team and play a key role in how we connect with our customers. Position Overview: This is a brilliant opportunity for someone who loves data-led marketing, creative communication, and customer engagement. You’ll be responsible for planning, delivering and optimising our email and SMS campaigns, helping us drive engagement, grow our audience and increase repeat purchasing. Working across platforms like Attentive, Gleam and Shopify, you’ll bring campaigns to life through smart segmentation, personalisation and performance insights. What You’ll Be Doing Campaign Delivery • Plan, build and send targeted email & SMS campaigns, • Support product launches, promotions and seasonal activity, • Deliver personalised, segmented communications that drive engagementPerformance & Optimisation, • Analyse campaign performance (open rate, click rate, conversion), • Run A/B tests to improve results, • Identify opportunities to increase retention and customer lifetime valueDaily CRM Trading, • Manage the day-to-day CRM campaign calendar, • Ensure all campaign assets (copy, imagery, links) are accurate, • Support sales events, brand partnerships and promotional activityCollaboration, • Work closely with marketing, ecommerce and design teams, • Align CRM campaigns with wider trading and marketing plans, • Brief creative teams and support content developmentGrowth & Innovation, • Support subscriber growth through competitions and acquisition campaigns, • Develop CRM journeys and templates, • Experience in CRM, email marketing or digital marketing, • Strong communication skills and attention to detail, • Analytical mindset with a passion for data and performance, • Ability to manage multiple campaigns in a fast-paced environment, • Customer-focused approachTechnical, • Experience with CRM platforms (e.g. Attentive, Klaviyo, Braze, Adobe), • Confidence using ecommerce tools (ideally Shopify), • Understanding of GDPR and marketing compliance Desirable, • Experience in ecommerce or retail, • Familiarity with tools like Gleam, • Basic HTML/CSS or design tools (Figma, Canva, Adobe), • Interest in cycling, triathlon or endurance sports What's in it for you? • Generous 33 days annual leave, including bank holidays, • Opportunity to work with leading brands in the cycling industry, • Excellent staff facilities, including showers and secure bike storage, • Generous staff discounts on a wide range of premium cycling products, • Access to a dynamic work environment with state-of-the-art workshops, • Company pension scheme, • In-house Cycle to Work scheme How to Apply: Ready to take the next step in your cycling career? Apply by sending your CV and a cover letter to and .. detailing why you’d be a great addition to our team.

Director of CQV Services, Europe At Ascent, we partner with some of the fastest-growing technology companies in the world - businesses whose innovative technologies have the potential to drive meaningful change and tackle some of society's most significant challenges. We are currently seeking a Director of CQV Services, Europe, for our business partners at Eupry. Founded in Denmark in 2014, Eupry is redefining how leading life science companies validate, monitor, and document temperature and humidity. Through their Compliance as a Service model, Eupry replaces outdated legacy systems with a fully digital, IoT-driven approach, and is the first in the world to offer continuous temperature mapping across warehouses, transport, and production environments. With strong customer traction and accelerating growth across European markets, this is a rare opportunity to help us build and lead Eupry's CQV function across EMEA, defining how the team is structured, how talent is developed, and what excellent CQV delivery looks like at scale. Why Join Us? • Lead the Growth: With a team of highly qualified CQV engineers already in place, you will lead and scale the function across EMEA, recruiting new talent, developing existing engineers, and ensuring the team grows with the business., • Make an Impact: You set the standard for how Eupry's clients across EMEA experience validation delivery, combining technical rigor with genuine consultative partnership, so clients feel understood, well-advised, and confident in the process., • Strategic Influence: You work closely with Eupry's global leadership to shape how the validation practice scales internationally, with direct influence on methodology and client engagement. The Role: • Build, lead, and develop the EMEA CQV engineering team, from recruiting and onboarding to ongoing coaching, performance management, and career development., • Set the standard for validation delivery across the region, ensuring consistent quality, methodology, and documentation across engagements., • Oversee and quality-assure CQV (Commissioning, Qualification, and Validation) projects for pharmaceutical and life science clients, from temperature mapping of warehouses and transport to qualification of temperature-controlled units., • Act as a senior technical and consultative counterpart for key clients, translating complex validation findings into clear recommendations and building long-term partnerships., • Ensure all deliverables meet GxP regulatory standards across relevant European markets and client requirements., • Collaborate cross-functionally with Eupry's commercial, product, and US validation teams to share best practices, align methodology, and support global account delivery. What we seek in you: • Validation Leadership: We seek a profile that is motivated by, and excels at, building and leading a validation engineering function. You have deep CQV expertise and understand how temperature mapping, qualification protocols, and validation documentation should be executed at the highest level. But what sets you apart is your ability to translate that expertise into a team capability, setting standards, coaching engineers at different levels, and ensuring consistent quality across a growing portfolio of engagements., • Regulatory Fluency: We seek a profile that can navigate GxP regulations across European markets, not just as a compliance requirement, but as a framework that shapes how projects are scoped, documented, and delivered. You speak confidently about regulatory expectations with quality leads and auditors alike, and you ensure that your team's deliverables hold up to scrutiny., • Team Building and Coaching: We seek a profile that can recruit, develop, and retain strong validation engineers. You know what good looks like at both junior and senior levels, you can identify potential in candidates, and you invest in developing your people through hands-on coaching, clear expectations, and a culture of professional growth. The quality of the function you build will never exceed the quality of the team behind it., • Consultative Advisory: We seek a profile that can operate as a trusted senior advisor to key clients across EMEA. You understand that strong advisory work is commercially valuable in itself: it deepens trust, surfaces new needs, and turns single engagements into long-term partnerships. You are equally credible in a technical review with a quality lead and in a strategic conversation with a client's senior leadership., • Entrepreneurial Mindset: We are entrepreneurs by heart, and the profile we seek thrives in a scaleup environment, motivated by the chance to shape both product, delivery, and culture from the ground up. Practicalities: • Flexible location: London, Copenhagen, or another strategically positioned European hub (Switzerland, Germany, or similar)., • Competitive total compensation and a comprehensive benefits package., • Travel across EMEA as needed for client engagements, team leadership, and coordination with Eupry's global organisation., • Ready when you are. Start as soon as possible. We believe that diverse perspectives help us build better products with greater global potential. We welcome all who are interested to apply or reach out for a conversation. You are very welcome to contact us if you have questions about the position. Contact Managing Partner at Ascent Consulting Group, Emil Daniel Christensen at

Job Title: Paid Social Creative Strategist @ Fast-growing DTC wellness brand Location: London (5x days in the office) Job Type: Full-Time, Permanent Salary: £40,000 – £60,000 DOE A fast-growing, digitally native consumer brand is looking for a Paid Social Creative Strategist to build and scale its performance creative engine across key acquisition channels. Operating across multiple high-growth product categories, the business has established paid social as a core driver of growth. This role sits at the intersection of creativity and performance, focused on producing high-converting creative, testing at speed, and scaling what works. You’ll work closely with the performance and acquisition teams, owning creative strategy end-to-end and directly impacting customer acquisition and revenue. If you’re obsessed with what makes people stop scrolling, click, and convert, and want to operate in a fast-paced, high-growth environment- this is a brilliant opportunity. Key Responsibilities • Own and execute paid social creative strategy across Meta and TikTok, • Develop high-performing hooks, messaging angles and campaign concepts, • Build and run a high-velocity creative testing programme, • Analyse performance data and translate insights into new creative directions, • Write scripts, hooks, headlines and direct-response copy, • Brief and manage designers, editors and external creators, • Take concepts from ideation through to live campaigns, • Continuously iterate on creative to improve CAC, ROAS and overall performance, • Collaborate closely with Performance, Acquisition and Creative teams Skills & Experience Required • Experience creating paid social creative in a D2C, eCommerce or performance-driven environment, • Strong understanding of Meta and/or TikTok ad platforms, • Ability to turn data and insights into high-performing creative concepts, • Strong copywriting and scripting skills for direct-response advertising, • Experience running or contributing to creative testing frameworks, • Highly organised, proactive and comfortable working at pace, • Experience working with UGC and creator-led content, • Exposure to influencer marketing or creator partnerships, • Strong understanding of full-funnel performance metrics (CAC, ROAS, etc.) Why Apply? • Join a fast-growing consumer brand with paid social at the core of its growth strategy, • Take ownership of creative strategy and see direct impact on performance, • Work in a highly collaborative, creative and fast-paced environment, • Clear opportunity to develop and grow within a scaling team, • Be part of building a high-performing creative engine from the ground up If you would like a confidential chat about this role or your next career move, then please get in contact with: Major Players are the UK’s leading digital, marketing, and creative talent agency, and over the last 30 years we’ve consistently championed our people and communities. As a proud B Corp™, we are committed to improving diversity, equity and inclusion within the industries we service, creating impactful and sustainable change for our partners, candidates and employees. We offer equal opportunities to all candidates regardless of race, religion, gender, sexuality, disability, age, and other protected status as required by applicable law. For further information about our DE&I commitments, please visit:

Call Centre Manager £50,000 – £60,000 Basic + Bonus (OTE £70,000) Monday to Friday | Early Finish Fridays The Business A high-growth, customer-led digital business operating within the subscription and membership space. They’ve built a strong consumer offering combining entertainment, rewards and premium experiences, and are now scaling their customer operations function to support continued growth. With a significant investment into systems, people and performance, this is a business that is pushing hard over the next 12–24 months. The Role This is a key leadership position within the operation, responsible for driving performance across a multi-channel contact centre environment. You’ll take ownership of both UK-based and international teams, ensuring delivery against clear commercial and operational targets. This is a hands-on role where you’ll be expected to influence performance daily. Key responsibilities include: • Leading and developing high-performing sales and service teams, • Driving revenue, conversion and customer retention metrics, • Managing day-to-day contact centre operations across multiple locations, • Monitoring and improving KPIs including productivity, quality and revenue per head, • Identifying performance gaps and implementing improvements quickly, • Working closely with internal teams to optimise campaigns and customer journeys The Candidate We’re looking for a strong operational leader with a background in fast-paced, target-driven contact centre environments. You will: • Have a proven track record managing sales-led contact centre teams, • Be highly data-driven and comfortable owning performance metrics, • Have experience improving conversion, retention and team output, • Be confident managing both UK and offshore teams, • Be hands-on with coaching, development and performance management, • Thrive in a fast-moving, commercially focused environment Package • £50,000 – £60,000 basic salary, • Bonus structure taking OTE to £70,000, • 31 days holiday including bank holidays, • Monday to Friday (early finish on Fridays), • Pension scheme, • Incentives, team events and additional perks This role is being handled by Sam Palmer - Pearson Whiffin

Life at The IN Group Put simply, we’re a group of talent brands that unlock the power of people. We love growing, evolving and challenging the status quo. We work in a truly human way that goes the extra mile and cares about building long-standing relationships. We’re very proud of our six brands: • Investigo - Award-winning permanent and temporary recruitment with 21 specialisms and sectors, in the UK, US, and Europe, • Definia - Defining, designing, and delivering technology, transformation, and cultural change…, • BioTalent - Life sciences recruitment sourcing talent across the globe to offer a first-class, people-centred service, • InX - Executive search and interim management solutions to accelerate leadership and help them to build their teams…, • Caraffi - Talent advisory solutions, employer branding, talent acquisition strategies, and talent advisory leadership development, • Sigma Labs - Hire, train and deploy high-performance technology consultants to help businesses fill the digital skills gap The Team The Head of Facilities, with the support of one receptionist we work together to keep the office running smoothly and make sure it’s a safe, welcoming space for everyone. Along with managing the building’s maintenance, we handle any repairs, layout changes, or upgrades, coordinating with vendors and contractors as needed. Our receptionist is a key player, helping to organise and coordinate internal and external meetings, ensuring all visitors have a great experience from the moment they walk in. They’re our go-to support for scheduling, setting up meeting rooms, and keeping communication flowing. Together, we focus on creating an efficient, comfortable environment where everyone be their best. Role Impact The role requires someone who is confident, proactive, and self-efficient. The ideal candidate would be someone who has had previous experience in reception/administration but is not essential. This is a 6 month contract initially to cover a secondment. Key Responsibilities in this role Meeting Organisation • Direct incoming CVs to relevant departments, facilitating smooth recruitment processes. What You Need to Succeed in This Role Reception/Administration Experience • Competence with Microsoft Outlook is essential for scheduling and coordinating meetings efficiently. Interested or know someone who is? Apply today!

Commercial Counsel 3PQE+ – Global Gaming / Entertainment Business We’re working with a high-growth, global gaming and betting company undergoing an exciting phase of expansion. This is a rare opportunity to join a scaling international business with a strong market presence and ambitious growth plans. You’ll be joining a dynamic, forward-thinking legal team, working closely with the business on high-impact, commercially driven work across multiple jurisdictions. The Opportunity This role offers the chance to step into a broad, hands-on in-house position, partnering directly with key stakeholders and contributing to fast-moving, strategic projects. It’s an ideal move for someone looking to transition in-house or step up into a more influential, business-facing role within the entertainment, gaming, and digital space. Key Responsibilities • Draft, review, and negotiate a wide range of commercial agreements, including:, • Supplier and service contracts, • Marketing, sponsorship, and partnership agreements, • Technology, SaaS, and platform-related contracts, • Data protection and privacy-related agreements, • Advise on customer-facing terms and digital products, • Partner closely with teams across marketing, tech, and compliance, • Support on regulatory and consumer law matters, • Assist with strategic projects, including potential M&A activity, • Help drive improvements in legal processes and contract management About You • 3+ PQE (England & Wales qualified) — although we will consider strong candidates outside of this range, • Strong background in commercial contracts from private practice, • Commercially minded with a proactive, solutions-focused approach, • Confident working in a fast-paced, evolving environment, • Interest in the entertainment, gaming, or digital sector is a plus Why This Role? • Rare opportunity to join a growing, international business at a key stage, • Work closely with a high-performing and collaborative team, • Exposure to varied, high-impact work across entertainment and digital markets, • A role where you can genuinely shape and influence the business If you’re looking for a role where you can make a real impact while working on exciting, fast-paced commercial matters, I’d love to speak. 📧 Send your CV to 💡 We also offer a generous referral bonus for successful introductions. We also offer a generous referral bonus.

Group Marketing Director | Elderly Care Home Group UK Wide (Office Based with Travel) Salary: £80,000 – £90,000 Base + Bonus + Benefits Are you an experienced marketing leader ready to take ownership of a national, multi-site care home group’s entire commercial marketing strategy? Do you enjoy building structure, improving performance, and driving occupancy growth across multiple locations while remaining hands-on and operational? Are you looking to join a growing, privately owned care organisation where you can directly influence revenue, customer experience, and long-term expansion? Then this could be the opportunity for you. We are working in partnership with a highly regarded elderly care home group to appoint a Group Marketing Director in a newly created senior leadership role. This position has been created to professionalise and centralise all marketing activity across the organisation, supporting growth ambitions while maintaining exceptional service standards. The Opportunity This is a pivotal, group-wide leadership role with significant visibility and influence across the business. The Group Marketing Director will take ownership of all marketing strategy, execution, and standards across A multi-site elderly care home portfolio throughout the UK, ensuring a consistent, high-quality approach to enquiry generation, conversion, and occupancy performance. This role will report directly into senior ownership and work closely with home managers across the group to improve commercial performance through stronger marketing, better enquiry handling, and enhanced customer experience. This is not a purely strategic role. The organisation is seeking someone who can balance leadership and oversight with practical, hands-on delivery, someone comfortable improving both digital marketing performance and frontline enquiry conversion standards. Key focus areas include increasing enquiries, improving occupancy rates, strengthening average weekly fee performance, and creating a more centralised, measurable marketing function across the group. About the Provider This is a privately owned group of elderly care homes operating across the UK .The group operates with a decentralised structure, where each home functions as an individual business led by its own Home Manager and supported by local administration teams. There is a strong focus on premium service delivery and maintaining high-quality resident experiences. The organisation is now entering a significant growth phase and is seeking a Group Marketing Director who can help drive occupancy, strengthen fee positioning, and improve overall commercial performance across the group. Key Responsibilities Group Marketing Strategy • Develop and lead a centralised marketing function across all homes, • Take ownership of all group-wide marketing activity, standards, and execution, • Align marketing strategy directly to occupancy growth and revenue performance Occupancy & Revenue Growth • Drive enquiry generation across all locations, • Improve occupancy rates and conversion from enquiry through to admission, • Support average weekly fee growth through stronger commercial positioning, • Identify opportunities to improve pricing strategy and revenue per resident Customer Journey & Conversion • Oversee and improve the full customer journey from first enquiry to resident admission, • Improve telephone enquiry handling and lead conversion standards, • Enhance show round experiences and admissions processes across all homes, • Implement better enquiry tracking and reporting to improve conversion performance Digital Presence & Brand Standards • Improve website quality and online presence across the group, • Strengthen social media performance and wider digital marketing strategy, • Optimise listings across online platforms, • Refresh brochures, collateral, and marketing materials across the portfolio, • Ensure consistent brand presentation across all locations CRM & Systems Development • Review and improve current marketing systems and reporting structures, • Lead the potential implementation of a CRM platform to improve enquiry tracking and conversion analysis, • Build stronger visibility of marketing ROI and enquiry pipeline performance Home Presentation & Commercial Support • Work closely with Home Managers to improve local marketing effectiveness, • Support standards around activities, presentation, and resident experience that impact occupancy, • Regularly visit homes across the UK to review standards, support implementation, and drive consistency, • Act as the central link between marketing performance and operational delivery The Ideal Candidate You will be a commercially driven and highly credible marketing leader, capable of improving performance across multiple sites while building strong relationships with operational teams across the business. Essential: • Proven experience as a Marketing Director, Head of Marketing, or senior commercial marketing leader, • Strong track record of improving occupancy, enquiry generation, and conversion performance, • Experience in multi-site service led businesses, • Strong understanding of customer journey optimisation and sales conversion, • Commercially astute with the ability to directly link marketing activity to revenue outcomes, • Excellent stakeholder management and influencing skills, • Comfortable operating autonomously in a broad leadership role Desirable: • Experience within elderly care, care homes, or wider health and social care sectors, • Exposure to private pay service models, • Experience implementing CRM systems or enquiry tracking platforms, • Understanding of pricing strategy and revenue optimisation You will be hands-on, pragmatic, commercially aware and someone who can introduce structure and accountability while working collaboratively with home managers and operational leaders. This role requires someone who can lead from the front, not purely from behind a desk. Package & Benefits • £80,000 – £90,000 base salary (dependent on experience), • Performance-related bonus scheme linked to occupancy and average fee growth, • Opportunity to shape a newly created senior leadership role, • Direct influence over national commercial growth strategy, • Long-term progression within a growing privately owned organisation Location & Working Pattern This role is office-based, 5 days per week. Office location is flexible and can be based in London or another accessible UK location depending on the successful candidate. There is an expectation of UK-wide travel across all homes. Interview Process First Stage: Initial Teams interview Second Stage: Teams interview with client Third Stage: Final interview with the Director (Face-to-Face or Teams) Summary This is a unique opportunity for an ambitious and commercially focused marketing leader to step into a broad and highly influential Group Marketing Director role within a growing elderly care group. Offering autonomy, visibility, and the opportunity to shape group-wide marketing strategy from the ground up, this role is ideal for someone looking to make a meaningful impact in a values led organisation with significant growth ambitions. Application Process To apply or request further information, contact Charlie at Compass Associates for a confidential discussion. 0161 938 1185 Recommendations Compass Associates Ltd acts as a Recruitment Consultancy for this permanent vacancy. Successful referrals receive £500 in vouchers or a £500 charity donation.

ABOUT US ___, part of Capgemini, tackles the hardest work in data for the world’s largest organizations. We combine intelligent software with deep data expertise to help the Fortune2000 tackle complex data challenges and drive measurable business outcomes with business-ready data. Syniti’s Data First strategy transforms data from an afterthought into a strategic asset—unlocking insights, reducing risk, and fueling growth. With over 5,000 successful projects, we support the full data lifecycle through a unified platform for migration, quality, replication, matching, master data management, analytics, governance, and strategy. Operating globally across industries, Syniti’s award-winning software, expert consultants give enterprises a unique edge in managing and maximizing their data. Syniti’s cloud-native platform sets new standards in enterprise data management, combining powerful SaaS solutions with deep domain expertise. Designed for agility and scale, our technology helps customers accelerate digital transformation, drive innovation, and make confident decisions with trusted data. Every product enhancement is built to solve real business challenges—empowering organizations to unlock value from their data faster and more effectively. THE ROLE The Principal SRE – Azure Specialist will drive the design and implementation of automation, observability, and operational excellence within Syniti’s Microsoft Azure-hosted runtime environments. This role will focus on architecting and deploying globally scalable, regionally compliant (Cyber Essentials+, SecNumCloud), zero trust architectures. This engineer will lead the technical project to port Syniti’s SaaS architecture and services from AWS to Azure, ensuring platform consistency, operational parity, and regulatory alignment. They will serve as a cross-functional technical leader, developing resilient IaC frameworks, secure deployment models, and integrating Azure-native services with Kubernetes (AKS) and Syniti’s platform stack. WHAT YOU WILL DO • Design and maintain Azure-hosted environments supporting the Syniti SaaS platform across multiple global regions., • Build reusable IaC modules in Terraform for network, compute, and managed PaaS services., • Integrate Azure-native logging, security, and cost optimization with observability pipelines., • Lead incident resolution and proactive failure domain analysis within Azure-hosted regions., • Develop secure service-to-service communication standards leveraging Azure AD workload identity and pod identities., • Collaborate with Compliance and Security to meet UK, EU, and French regional regulatory requirements., • Drive self-healing systems using automation to reduce toil and human intervention., • Support cloud region expansion and infrastructure builds via GitOps and pipeline automation. WHAT IT TAKES • Self-starter with deep understanding of hybrid cloud patterns and Azure ecosystems., • Ability to thrive in a high-stakes, distributed operations environment with mission-critical SaaS systems., • Strong communication and cross-regional collaboration capabilities., • Deep technical expertise across Azure infrastructure and platform services., • Comfort working with engineers across DevOps, Security, and Product teams to deliver shared outcomes., • 15+ years of experience in infrastructure, cloud, or SRE roles., • 5+ years designing or operating in Azure environments including AKS, Storage, VNets, Private Link, Azure Monitor., • 3+ years proficiency with GitOps and declarative infrastructure patterns using tools like Terraform, Bicep, or Pulumi., • 3+ years implementing or maintaining CI/CD pipelines., • 2+ years of Software Development experience, • Advanced scripting skills in Bash, Python, or Go., • Strong understanding of managed identity, Azure AD, and Kubernetes identity integrations., • Think Big - Be courageous and bold. Aspire to greatness. Relentlessly pursue market innovation. Set the standard by which others follow. Create solutions that have a meaningful impact. Solve the challenges our customers don’t know they have., • Be Curious - Be a lifelong learner. Seek out new ideas to serve customers. Understand our competition and the world. Be permanently dissatisfied with the status quo. Challenge preconceptions. Focus on the future rather than yesterday., • Take Action - Be the first. Don’t wait. Take accountability. Inspire others by doing. Fail fast and learn from mistakes. Make a difference every day., • Stronger Together - Respect, trust and look out for each other. Celebrate diverse perspectives. Listen. Build connections and belonging. Act with integrity. Give back. One Syniti family. WHAT WE OFFER • Trust that you are proficient at what you do. At Syniti, you will find a supportive environment and access to learning tools, but micromanagement is not our thing., • Growth. We are growing rapidly and steadily solving the biggest challenges enterprise companies are faced with today. There was never a better time to join and grow with us. Most importantly, you will have the chance to shape our journey and share in our success story., • Support. We all rely on each other and enable each other to be successful. You won’t stand alone., • Curiosity and genuine interest in you. We all have our different stories, all equally fascinating, with each depicting a different journey, and we want to hear them all., • Recognition. We are the sum of individual achievements, and we always take the time to celebrate them., • An open organisation. Hierarchies are not our thing, and access is something we make sure of across the board. We are a family where everyone is just as important, everyone’s work is seen, and ideas are valued. OUR COMMITMENT TO INCLUSION At Syniti, we’re committed to creating a respectful, inclusive, and fair workplace where everyone belongs and thrives. We believe that diverse perspectives make us stronger — and we value the unique backgrounds, experiences, and voices each person brings to our team. We welcome applicants based on their skills and potential, and we’re dedicated to ensuring equal opportunities for all, regardless of personal background. If you need accommodations during the hiring process, please let us know — we’re here to support you.

Our talented Data & AI team is made up of globally recognized experts - and there's room for more analytical and ambitious data professionals. If you're passionate about helping clients transform their business with the latest AI and data technologies, let's talk. Take your skills to a new level and launch a career where you can truly do what matters. As an Solution Architect within our Data & AI Practice, you'll leverage a client-centric approach to understand our client’s challenges and opportunities to deliver solutions and services that make transformative change and deliver high value business outcomes. You'll engage in solutioning and support on the most strategic opportunities, intervene in high-risk complex deliveries, and contribute to shape the strategic direction using Agentic AI, automation, AI engineering, data platforms, reporting and self-serve analytics.. Avanade is the 7 times Databricks global partner of the year, we deliver over 4000 Microsoft data platform projects annually and deliver more Azure Databricks than any other Databricks partner. Key Responsibilities: • As an architect assigned to a client project, you will typically work closely with delivery teams and client stakeholders to provide technical leadership, shape deals and propositions, drive architectural decisions, create plans and roadmaps, and produce design artifacts., • Play a key role in Avanade's sales process by creating solutions that innovate, inspire and are win new business. You’ll have responsibility for shaping the high-level design, estimates, and contractual details for client proposals in collaboration with other subject matter experts in the business., • As a senior member of the Avanade technical community, you will provide coaching and mentoring to motivate and inspire more junior colleagues from within your team and across the organization., • Have the ability to translate complex technical concepts and solutions and present them in easy to understand language and value based outcomes, to senior business stakeholders, technology leaders and internal sales teams., • Engage in early conversations with clients and/or sales team and support origination and deal qualification, requirements capture and solutioning, recommending best practices and approaches to achieve optimal outcomes, building strong relationship with clients to become the trusted advisor. Prepare and represent the solution in Deal Reviews and play an active role in client presentations, and negotiations with key client buyers., • Work collaboratively with the wider Data & AI leadership to shape our current and future offerings, accelerators, and background IP to support go to market activities., • Lead the development of intelligent data platform projects, building strategic capabilities for our clients. Integrating data from many systems, transforming through lakehouse architectures and making available for reporting, AI and conversational analytics. Requirements for the role - • Awareness of channels to market and how to work in a Databricks and Microsoft eco-system to ensure Customer Success., • High energy intent to help clients understand the fast moving data industry, product and service evolution., • Experience working with stakeholders to create technical visions, high-level architectures, and delivery roadmaps for large programs of work that involve the latest data & AI concepts particularly focused on scaling data use across enterprises., • Capability in creating design artifacts and presenting them for approval at architectural forums attended by multi-disciplined stakeholders from engineering to senior ("C level") client executives., • In-depth understanding of modern Data & AI capabilities such as; structured and unstructured data analysis, streaming data, IoT, AI, GenAI and related topical analytics fields., • Comfortable actively engaging and leading sales and business development opportunities with clients., • Hold Databricks certifications, ideally the Databricks Champion or be able to demonstrate equivalent knowledge and experience. About Avanade - Avanade is the leading provider of innovative digital, cloud, and advisory services, industry solutions, and design-led experiences across the Microsoft ecosystem. The company was founded 25 years ago as a joint venture between Accenture and Microsoft. Back then, digital transformation, automation, and AI weren’t mainstream topics—Microsoft was primarily known for Office 365. But Avanade evolved with the times and is now the number one transformation leader within the Microsoft ecosystem. We have a team of 61,000 professionals in 26 countries. We’re a truly global company with a strong local presence— what I like to call “GLOCAL”: making global impacts on a local level.

Entity: Supply, Trading & Shipping Job Family Group: Shipping Group Job Description: The Shipping Digital & Asset Capability Specialist supports the Shipping Technology Manager and wider Shipping Technology team in identifying, evaluating and enabling technology and process improvements that deliver business value and support bp Shipping’s wider strategy. The role works across both asset technology and digital technology, helping the business understand operational needs, identify high-value opportunities, and shape solutions. Operating similarly to a Product Owner, the advisor collaborates closely with business stakeholders to clarify requirements, define desired outcomes, and ensure proposed changes are aligned with real user needs and operational constraints. Through structured analysis, market scanning and stakeholder engagement, the advisor helps shape improvements to systems, processes and technologies that enhance operational efficiency, data quality, business performance and decarbonisation goals, including the application of artificial intelligence where beneficial. a. Identify and evaluate opportunities across the operated and time-chartered (OTC) fleet to improve asset efficiency, performance and value through emerging or validated asset technologies, including those supporting energy-efficiency and decarbonisation objectives. b. Provide structured research, analysis and insight to support the development of asset-technology strategy, including contributing to technology position papers, portfolio prioritisation and preparation of clear business-case inputs for proposed opportunities. a. Work with stakeholders across Shipping to identify opportunities to modernise business processes and ways of working through improved systems and digital tools, including the application of artificial intelligence where beneficial. b. Assess digital workflows, tools and data structures to settle where targeted enhancements can improve efficiency, clarity of information and business value. c. Define and articulate clear digital requirements, desired outcomes and priorities using a Product-Owner-style approach, ensuring strong alignment between business needs and central technology delivery teams. d. Prepare concise business-case inputs for digital and process-improvement opportunities, outlining expected benefits, operational fit and alignment with business needs. Assist with execution and delivery of business process and digital real-estate modernisation. • Degree in engineering (marine, mechanical, electrical, naval architecture), computer science or relevant field, • OR Degree in a relevant field or equivalent experience related to business change, product management/ownership and project delivery., • Tried experience in leading or supporting change and project delivery initiatives, preferably within the shipping or related industries., • Experience supporting technology, operational or process modernisation initiatives., • Strong digital skills and familiarity with emerging technologies including AI. • Expertise in agile methodologies and implementing agile practices., • Excellent stakeholder management skills with ability to engage and influence at all levels. • Strong analytical and research skills and a collaborative mentality., • Strong written and verbal communication skills for technical and non-technical audiences, • Ability to understand business processes and define clear requirements., • Ability to handle multiple tasks independently and work across teams., • Knowledge of trading & shipping and maritime operations., • Knowledge of finance and reporting processes. • Exposure to emissions and net zero activities., • Certifications in project management or agile (PRINCE2, PMP, PMI-ACP, AgilePM). • Experience in Product Owner, Business Analyst or similar roles., • Familiarity with system optimisation, workflow mapping, data analysis and organisational change., • Understanding of regulatory requirements, decarbonisation drivers and engineering technologies. Why join us? At bp, we support our people to grow in a diverse and exciting environment. We believe that our team is strengthened by diversity. There are many aspects of our employees’ lives that are meaningful, so we offer benefits to enable your work to fit with your life. These benefits can include flexible working options, a generous paid parental leave policy, excellent retirement benefits, among others! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation. Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Analytical Thinking, Analytical Thinking, Ancillary cost management, Bunker buyer, Chartering, Coaching, Commercial Acumen, Communication, Customer service delivery excellence, Demurrage, Developing and implementing strategy, Listening, Marine assurance, Marine Operations, Marine systems and processes, Marine technical, Market Knowledge, Mentoring, Negotiating value, Operational Excellence, Partner relationship management, Problem Solving, Sentiment and Trends, Shipping/transport, Trading and scheduling operations {+ 4 more} Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please ___. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Entity: Supply, Trading & Shipping Job Family Group: Shipping Group Job Description: The Regional Optimization Lead supports the delivery of the commercial optimization agenda across the shipping fleet, working closely with the Senior Commercial Shipping Optimization Manager to turn strategy into effective execution. This senior role maintains a strong focus on live earnings and voyage efficiency, with day‑to‑day involvement in monitoring vessel behaviour, stepping in on deviations, and partnering with operations, chartering, performance, and claims teams to protect and enhance voyage economics. Acting as the link between commercial strategy and operational delivery, this role provides hands‑on support across fuel utiliziation, routing, speed handling, bunker planning, claims, and post‑voyage analysis. It strengthens transparency and rigor by using dashboards, digital tools, and standardized processes to guide decisions. Collaboration is central to success. The Commercial Lead works closely with Chartering, Operations, Performance, Claims, Bunkers, and Analytics teams to drive optimization, capture value, and ensure findings are applied fleet-wide. * Implement the commercial shipping maximization agenda in line with set priorities, converting strategy into practical voyage and fleet actions. * Maintain a strong daily earnings focus through PnL oversight, route and speed monitoring, and active participation in daily Chartering optimization huddles. * Optimize voyage execution through hands‑on involvement in fuel utilization, routing, speed management, stoppages, route compliance, and heating strategy, applying “heat‑to‑need” principles and surfacing exceptions via dashboards. * Track vessel and voyage performance benchmarks, working with the Performance Manager to identify underperforming vessels and coordinating corrective actions with internal partners. * Support bunker optimization by reviewing bunker intakes and helping refine bunker stem decisions to improve cost and efficiency outcomes. * Take ownership of vessel performance and commercial claims, including performance claims, off‑hire tracking, and voyage‑level re‑billables, coordinating with internal and external stakeholders to improve recovery. * Strengthen charter party and contract performance by reviewing Time‑Charterparties, identifying improvement opportunities, and applying redelivery guardrails to prevent over‑hire and commercial leakage. * Deliver post‑voyage analysis and insights, working with Analysts and Performance teams on monthly earnings reviews, underperformance reports, and voyage reviews, ensuring findings are embedded through closed‑loop feedback. * Lead bi‑weekly optimization huddles with chartering, claims, and operations teams. * Contribute to benchmarking and reporting, maintaining accurate shipping scorecards, tracking trends against internal targets and industry standards, and highlighting improvement opportunities. * Own and negotiate underperformance claims with vessel owners. * Partner across Performance, Chartering, Operations, Digital, Technical teams, charterers, suppliers, and vendors to support optimization, knowledge sharing, and continuous improvement across the fleet. * Recent experience in commercial shipping, voyage operations, or fleet performance with hands‑on exposure to live voyage management. * Strong practical understanding of PnL drivers, fuel consumption, routing, speed management, bunker planning, and voyage economics. * Hands‑on experience using IMOS or similar commercial voyage management systems. * Experience identifying freight losses, reducing idle time, and handling commercial claims (demurrage, off‑hire, miscellaneous). * Solid understanding of tanker charter parties and freight terms. * Experience in vessel performance assessment, including off‑hire and efficiency‑related claims. * Confident working with dashboards, voyage systems, and performance data to support real‑time decisions. * Background as a senior sea‑going mariner or recent commercial shipping experience within tanker operations. * Experience within a vessel‑owning organization or tanker pool, with exposure to commercial decision‑making, fleet performance drivers, owner–charterer dynamics, and operational frameworks that support optimization. * Experience working as a charterer for a ship owner or pool operator. * Strong influencing and stakeholder management skills across technical, digital, commercial, and operational teams, as well as external partners and vendors. * Understanding of compliance requirements, risk management practices, and governance frameworks relevant to commercial shipping operations. * Commercial mentality with experience in cost recovery, claims management, contract optimization, and delivering measurable financial outcomes. * Familiarity with vessel performance technologies, fuel‑efficiency solutions, and digital platforms relevant to shipping optimization. At bp, we support our people to grow in a diverse and dynamic environment. We value the strength that comes from different perspectives and experiences. Our benefits are designed to help your work fit your life, including flexible working options, generous parental leave, and excellent retirement benefits. We are committed to providing reasonable accommodations for individuals with disabilities throughout the application and employment process! Travel Requirement Up to 10% travel should be expected with this role Relocation Assistance: This role is not eligible for relocation Remote Type: This position is a hybrid of office/remote working Skills: Analytical Thinking, Analytical Thinking, Ancillary cost management, Bunker buyer, Chartering, Coaching, Commercial Acumen, Communication, Customer service delivery excellence, Demurrage, Developing and implementing strategy, Listening, Marine assurance, Marine Operations, Marine systems and processes, Marine technical, Market Knowledge, Mentoring, Negotiating value, Operational Excellence, Partner relationship management, Problem Solving, Sentiment and Trends, Shipping/transport, Trading and scheduling operations {+ 4 more} Legal Disclaimer: We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp’s recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please ___. If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks.

Our client are recruiting for a Mobile Power Access Engineer in the South East London area. They offer their customers an all-in-one, go-to destination for vehicle and plant repairs and maintenance. They also offer a comprehensive outsourcing service to a whole range of clients. They work with many nationally recognised companies. Due to company growth, they are now recruiting for a Mobile Power Access Engineer to join their mobile team. As a Power Access Engineer you will be provided with a company vehicle, PDA, Phone & Specialist tooling will be supplied for the role.\nExperience in Providing SMR to equipment such as On-Board Power Systems, Swing Lifts, Access Platforms is essential and you will need IPAF & CAP trained for Static Booms (1B Category).\nResponsibilities include:\n * Working closely with your other team members and controller, organise, plan & carry out routine visits to customer locations to carry out planned compliance inspections.\n * Providing SMR to equipment such as On-Board Power Systems, Swing Lifts, Access Platforms.\n * Undertake service inspections to vehicle ancillary equipment following service documents provided on our PDA software.\n * Provide regular maintenance and repairs to all equipment as required to prevent excessive downtime through unit failure.\n * With assistance from your team supervisor, manage and control your own supply and stock holding of general consumable items and fast-moving parts.\n * Ensure your vehicle is kept clean & tidy, ensuring it is always presentable and carrying out daily checks to ensure it is kept in serviceable condition.\n * Ensure all work is undertaken to a high standard and that vehicles or plant is only released back to the user once it is in a safe and serviceable condition.\n * Provide accurate and timely service reports to your team supervisor and controller detailing assets completed.\n * Create digital records of work undertaken on the equipment and submit work records and certification. Health & Safety\n * Complete supplied training for H&S items such as Risk Assessments & COSHH management.\nRequired Education, Skills and Qualifications:\n * IPAF & CAP trained staff for Static Booms (1B Category).\n * Ideally mechanical / electrical biased background.\n * Great opportunity to extend skill set from automotive sector.\n * Willingness to provide outstanding customer service and experience.\n * Maintain any required professional qualifications.\n * Able to work in a mobile environment efficiently.\n * Conduct yourself in a manner in line with our company culture and policies.\n * Driving Licence.\nBasic salary up to £46,000 per annum. Eligible for quarterly bonuses after probationary period. For further information apply today