Trabajos digital customer service en Reino Unido

Welcome to Warner Bros. Discovery… the stuff dreams are made of. Who We Are… When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next… From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive. Our Team As Warner Bros. Discovery (WBD) portfolio continues to grow – around the world and across platforms – the Technology & Operations team is building media technology and IT systems that meet world class standards for which WBD is known. T&O builds, implements and maintains the business systems and technology that are critical for delivering WBD’s products, while articulating the long-term technology strategy that will enable WBD’s growing pay-tv, digital terrestrial, free-to-air and online services to reach more audiences on more platforms. Your New Role... With a focus on networking, international satellite & fibre methodology and compression & distribution technologies reporting to the Senior Director of Distribution Engineering, this position is critical in monitoring and supporting WBD’s Global television distribution infrastructure and supporting our Live Events output. You will be a part of our Tier 1 behind-the-scenes operations support team expected to have a versatile skill set both technically and personally with the ability to stay focused and continually develop as an experienced and skilled technician. Operations Engineer’s in this role will have experience in leading difficult situations, staying calm, reacting quickly under pressure and being able to execute on the key responsibilities noted below. Your Role Accountabilities… • Monitoring all of WB Discovery’s channels, • Manage the necessary switching of transmission systems during normal or emergency conditions to ensure that all services remain on the air., • Respond to all affiliate enquiries and maintain on-going communication with customers, keeping them up-to-date with the progress of their tickets, • Serve as a liaison between other support teams and the customer as required by working collaboratively across all leadership levels, • Outage vetting – initiating of critical outage situations, • Manage incident and planned work tickets: uphold professional ticket management from the get-go for the benefit of the rest of the global support teams by ensuring all ticket types are logged, work logs comprehensively updated and then carefully manage routing to ensure resolution, • Liaise with third party fibre, uplink and playout providers during fault investigations., • Provide input and issue written reports to various factions of the Technology & Operations groups about transmission system reliability., • Routinely check the health of Distribution equipment., • Proactively identify and address potential risks and vulnerabilities in our distribution infrastructure, recommending mitigation strategies, • Develop corporate oversight/participation in Distribution Technologies, • Assist with training and development of Distribution Staff Members as needed., • Create and update documentation and procedures, • Implement, or assist with implementation of, changes to distribution infrastructure, • Identify, adjust, and help establish new monitors and metrics needs Qualifications & Experience… • Experience in a broadcast, media, or telecommunications environment., • In-depth knowledge of television distribution systems, platforms, and standards., • Working knowledge of digital baseband signals, SDI, HD-SDI and ASI for video and PCM, Dolby D and E and its variants for audio signals as well as awareness of TCP/IP Network concepts including multicast traffic, • Knowledge of and experience with SMPTE 2110, • Working experience with Television Distribution Systems – fibre and satellite based encoding, as well as Telemetry Monitoring and Control Systems, • Is able to operate associated test and analysis equipment including but not limited to video waveform monitor, vector scope and transport stream analyzer, • Specific experience and expertise in troubleshooting and correcting signal quality issues, signal routing, systems integration and maintenance, • Candidate should have working knowledge of MPEG-2/4 encoding technology, encryption/ authorization technology and TVRO receive systems., • Able to work without supervision, combining initiative with discretion, • Computer literacy, excellent oral and written communication abilities and close attention to details are required., • Overnight, weekend, holidays, and rotating shifts are required as this is a 365/24/7 mission critical position to support the distribution reliability of WBD services., • This position is considered an essential position. This means that during times of inclement weather, emergencies, or when access to the workplace may be impeded, that employees in this position are expected to report to work to support business continuance, unless otherwise instructed by their direct manager, • Able to communicate technical matters to technical and non-technical audiences, • Understand and be able to work with monitoring systems and related technologies, • Must be able to independently research, troubleshoot, and resolve trouble tickets within established Service Level Agreements, • Ability to provide Total Call Ownership to include handling irate customers, escalating issues as appropriate and providing the necessary follow up before incidents are closed #Tech Onsite Working - This role is advertised as Onsite, meaning all working hours and days (regardless of shift pattern) will be carried out at the place of work. Subject to any applicable laws, WBD / your Line Manager reserves the right to change this working agreement, where this is essential to business needs and upon reasonable notice to you. How We Get Things Done… This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at ___ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview. Championing Inclusion at WBD Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law. If you’re a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our ___ for instructions to submit your request.

ServiceNow Technical Architect – Senior Manager Location: London Level: Senior Manager Salary: £95,000 – £115,000 + £6,500 car allowance + discretionary bonus + benefits About the Environment Our client is a global consulting and technology organisation operating at the top end of enterprise transformation. The ServiceNow practice sits within a high-growth cloud and digital engineering capability, delivering complex platform programmes for major enterprise clients. The environment is senior, delivery-critical, and client-facing. This is not just implementation oversight. It is architectural leadership, shaping enterprise outcomes, influencing C-level stakeholders, and defining long-term platform strategy across IT, operations, HR, and customer service domains. The practice is also heavily investing in AI, automation, and multi-cloud integration as part of wider enterprise reinvention programmes. What You Will Do • Act as lead Technical Architect across major ServiceNow programmes., • Operate as Design Authority, defining and enforcing architectural standards across multiple delivery streams., • Own end-to-end solution architecture across complex enterprise ServiceNow estates., • Provide strategic advisory input to senior stakeholders, including CIO and enterprise architecture teams., • Lead architecture governance, ensuring consistency, scalability, and engineering quality., • Direct and mentor teams of ServiceNow developers and architects across engagements., • Shape integration strategy between ServiceNow and enterprise cloud platforms (AWS, Azure, GCP)., • Drive platform roadmap decisions and identify opportunities for ServiceNow expansion across the enterprise., • Contribute to account growth, solution shaping, and pre-sales technical leadership where required., • Influence internal architectural frameworks and delivery methodologies across the ServiceNow practice. What They Are Looking For • Expert-level ServiceNow development and technical architecture experience., • Proven track record operating as a Technical Design Authority in enterprise environments., • Experience leading and mentoring ServiceNow development teams over 5+ years., • Strong hands-on understanding of ServiceNow across multiple modules beyond ITSM (at least three), such as ITOM, ITAM, HAM/SAM, SPM, HRSD, or CSM., • Advanced technical capability in JavaScript, SQL, and API-based integrations., • Experience integrating ServiceNow with enterprise cloud platforms (AWS, Azure, or GCP)., • Strong consulting background within enterprise software or major systems integrators., • Certified Technical Architect (or actively progressing toward Certified Master Architect). Nice to Have • Experience delivering cloud migration programmes., • ServiceNow CIS certifications., • Exposure to GenAI or AI-driven ServiceNow implementations., • ITIL v4 certification or equivalent service management qualification., • SC clearance or eligibility to obtain SC clearance. Summary This is a senior ServiceNow architecture leadership role operating at enterprise scale. You will define technical direction, lead complex multi-stream delivery, and act as a trusted advisor to senior stakeholders, while shaping how ServiceNow is deployed across major organisations.

Senior Service Designer Multiple Locations UK Wide £55,000 - £70,000 Currently in search of a Senior Service Designer to join one of the UK’s leading digital design consultancies supporting large-scale digital transformation programmes to both the public and private sectors. You’ll be an experienced Service Designer working in the discipline for at least 4-5 years ideally with a public sector or consulting background and are keen to grow and develop your skillset within an expanding design practice! What you’ll do: • Lead strategic planning for the client’s service with the user at the heart., • Create service maps, value propositions or service blueprints., • Provide advice and recommendations on potential approaches to organisational problems., • Work to common goals and be the voice of the customer in the room., • Generate conceptsto evolve and improve existing services., • Simplify complex information and processes focused on the user and how they’ll interact with a service. Your ideal background: You will be an expert at designing services from end to end and improving existing services that are underperforming. • You’ll have strong User-Centred design experience, • Experience delivering workshops, proposals and assets, • Experience managing relationships supporting agile delivery, • Experience with GDS is highly desired, • Experience with mentoring or management is advantageous The Package: • £55,000 – £70,000, • Pension scheme, • 25 days annual leave + public holidays, • Life assurance, • Flexible benefits package To hear more about how you can shape the future of digital services, get in touch with Connor Smyth at Anson McCade on 020 7780 6706.

UK based Loss Adjusting company with offices UK Wide providing claims solutions are seeking to strengthen their Subsidence Team. Key responsibilities: • Manage your own caseload of subsidence claims, • Carry out desk-top handling using digital solutions, • Work closely with Surveying Engineers arranging instruction, • Liaise with all relevant parties ensuring the smooth management of the claims process, • Provide a high standard of customer service, • Utilise your exceptional technical expertise demonstrating your subsidence knowledge, • Work to client SLA's and KPI's About You:, • Buildings/Subsidence claims handling experience, • Insurance Principles knowledge, • Exceptional communication skills and experience, verbal and written, • The ability to work within a pressured and busy environment working to strict deadlines and timescales, • Excellent IT/Systems experience with a high level of competency, • Industry qualifications CertCILA/Cert CII, working towards or the desire to completeInterested applicants should apply online or forward their CV’s to Craig Dyson at Exchange Street Claims / Job Ref: CD275. For all other vacancies, take a look at our website - exchange-street.co.uk

Role Overview: proAV are a leading global audio visual integrator, providing AV and event services across multiple client partnerships globally. Our immediate requirement is for an experienced AV Events Technician to be a key part of our London team, representing proAV and working onsite, taking full responsibility for delivering a demanding calendar of corporate events, maintaining the quality and standard of the client’s experience. You will be responsible for all aspects of AV in relation to client’s events from preplanning, identifying technical requirements, attending meetings in an advisory capacity and event execution. You will also be required to provide support for client meetings. One of many openings available at proAV (who have over 500 team members globally), this position is based within our end user’s organisation who continue to invest in state-of-the-art technologies, services, and training. This is an exciting opportunity for an exceptional, experienced AV Events Technician to join an established operation with scope to drive and enhance the service at every opportunity. Experience and seniority of the position will be reflected by the remuneration and benefits package. Key Responsibilities: • Provide AV Event Support. Carry out all aspects of the AV service prescribed in Event Function Sheets. * Report all service shortcomings affecting Events Team to the AV Events Team Leader. * Deliver a high standard of service in accordance with SLAs for the team. * Deal with day to day administrative duties and any ad hoc duties assigned by the senior staff. * Be fully conversant with H&S and First Aid procedures. * Ensure a consistent standard is maintained throughout all events and that all processes are routinely followed. * Be proactive in suggesting new methods and techniques to improve efficiency. * Travel across both sites. * Other duties as required or assigned by company management * Ensure mandatory compliance with information security policies, standards and procedures. • Process enquiries to the Events team mailbox., • Minimum of (3) three years’ experience within a client facing Corporate Events field Ability to provide workings standards to the highest specification within a Corporate Head Office Building. * Excellent computer skills and the ability to learn new software and systems. * Hands-on experience of Tandberg/Polycom/Lifesize; AMX/Crestron; Clear One; Extron and Mediastar systems. * CTS Certified prefered. Candidates without this qualification will be expected to complete this training onsite * Live experience of digital sound desks including microphone management and EQ * Multi-camera control systems and vision mixing * Crestron control systems including virtual and physical signal routing * Video & Audio Conference experience including Point-Point and interactive Multipoint events * Understanding of multiple display types including aspect ratios and video walls * Basic stage lighting principles • Excellent verbal and written communication skills. proAV designs, integrates and supports blended technology solutions with AV, UC and beyond including end-to-end services and 24/7/365 support to enhance global collaboration and empower your world of communication. From reviewing technology to integration to post-deployment support, you’re in safe hands when you trust your AV and UC to proAV. We are recognised as one of the AV industry’s most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, we have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open. From our state-of-the-art Customer Services Centre and Video Network Operations Centre (VNOC) our dedicated teams manage, monitor and protect our global clients’ business-critical AV systems architecture, products and technologies 24/7/365. Equality, Diversity & Inclusion: proAV is an equal opportunity employer that is committed to supporting and promoting an inclusive culture for all employees and job applicants. We want everyone to feel comfortable being themselves and create a culture where we understand and respect each other’s differences. proAV does not tolerate discrimination based on age, disability, gender identity, marital or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. We make employment decision based on the needs of our business and the qualifications and/or experience of the individual. proAV offers personal and professional development opportunities, not just through traditional qualifications, but also through Apprenticeship schemes, internal training and mentorship programmes. We support employees and job applicants with their work-life balance through our family friendly policies and practices. We encourage all to apply.

Job Title: Planned Preventative Maintenance Electrician - Facilities Management Location: M25, however majority of clients based in Central London Salary: Day rate based on experience £180 - £250 Monday to Saturday Standard working hours are Monday - Friday, 7am - 4pm plus regular Saturday work Job Type: Subcontractor About us: GCP Facilities Ltd is a Support Services Provider in Facilities Management, offering a range of Hard solutions. We pride ourselves on building strong relationships with our customers while maintaining the highest standards in quality and compliance. About the role: We are seeking a highly skilled Maintenance Electrician to join our growing facilities management team. This is a client-facing role, so we are looking for an articulate, professional individual who can represent our company with confidence and integrity. You will be responsible for carrying out planned and reactive electrical maintenance across a range of client sites, ensuring all work is completed to the highest standards of safety, quality, and compliance. You will also be required to utilise OPUS software for job management, reporting, and documentation. Key Responsibilities: • Carry out planned preventative maintenance (PPM), fault finding, and reactive repairs on electrical systems and equipment., • Conduct inspection, testing, and certification of electrical installations., • Provide excellent client-facing service, maintaining strong professional relationships., • Accurately update and close jobs using OPUS software., • Ensure compliance with all statutory regulations and company policies., • Full Level 3 NVQ Electrical Installation or Maintenance, • AM2 Assessment, • 18th Edition Wiring Regulations, • Inspection & Testing qualification (e.g., 2391 or equivalent), • Strong experience in electrical maintenance within commercial or FM environments, • Confident communicator with excellent customer service skills, • Competitive salary and benefits, • Company van and fuel card, • Ongoing training and professional development, • Supportive team environment Candidates with experience of; Electrician, 18th Edition, Electrical Engineer, Facilities, Engineer, Engineering, Electrical Maintenance Engineer, Qualified Electrician, Maintenance Technician, Engineering Maintenance, Multi Skilled Electrical Technician, Installations, Maintenance Electrician, Multi-skilled Engineer, Industrial Electrician, Maintenance Engineer, Technical Engineer, Electrical Services Technician, Commercial Electrician may also be considered for this role.

Salesforce Telco Architect | £650 – £750 | Outside IR35 | 6 Months | Hybrid Remote We’re recruiting for an experienced Salesforce Architect with experience in the Telecomms industry for a 6-Month contract role. This is a pivotal role supporting a client launching a new product line requiring scalable service processes, custom solutions and optimised customer journeys. This position is determined as Outside IR35 and is offered on a Hybrid remote basis.Key Requirements • Lead end-to-end architecture of Service Cloud and Experience Cloud digital launches, • Design scalable Sales Cloud architectures for high-volume customer journeys and workflows, • Define secure, resilient integration architectures with telco billing and provisioning systems, • Set performance, security and best-practice standards for Omni-Studio service experiences, • Telco industry experience highly beneficial for complex, large-scale Salesforce architectures, • This role requires occasional onsite days in London to coincide with essential stakeholder meetingsWhat to do next If this Salesforce Architect role sounds like a good fit and you’d like to know more, please apply with your most up-to-date CV and I’ll be in touch.Salesforce Telco Architect | £650 – £750 | Outside IR35 | 6 Months | Hybrid Remote

Dedicated to sustainable development, Arup is a collective of designers, consultants and experts working globally. At Arup you will have the opportunity to collaborate on ambitious projects - delivering remarkable outcomes for clients and communities, and to do socially useful work that has meaning. Arup's purpose, shared values and collaborative approach has set it apart for over 75 years, and now is your opportunity to join. AMS is a global workforce solutions partner committed to creating inclusive, dynamic, and future-ready workplaces. We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. We partner with Arup to support their contingent recruitment processes. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Job Description - The Role On Behalf of Arup, we are looking for a IT Service Design and Transition Analyst for a 6 Month Day Rate Contract - this role is based remotely.Please note the successful candidate will need to commute to an Arup office for working equipment initially. Purpose of the Role; The Service Design and Transition Analyst plays a key role within the Service Management Excellence Team, part of the Digital Technology group at Arup. This role is primarily focused on ensuring that new or changed IT services are designed, transitioned, and delivered smoothly, aligning with business objectives and operational requirements. The analyst leads end-to-end transition planning, assures operational readiness, manages risks, and defines service acceptance criteria, while also facilitating knowledge transfer and support enablement. The Service Management Excellence Team itself is a collaborative group of dedicated professionals committed to driving service management best practices, continual improvement, and delivering value to clients. What you'll do: • Lead end-to-end service transition planning to ensure seamless go-live aligned to project milestones and lifecycle requirements., • Ensure operational readiness by coordinating with support, change, release, and infrastructure teams to validate documentation, SLAs, monitoring, training, and tooling., • Identify and mitigate transition risks, managing dependencies and issues to maintain service continuity and resilience., • Define and govern service acceptance criteria, ensuring solutions meet agreed performance, security, compliance, and support standards before handover., • Deliver effective knowledge transfer and support enablement to ensure operational teams can successfully manage services post-deployment., • Partner with business stakeholders, product owners, and users to design customer-centric, scalable services aligned to strategic objectives., • Produce service blueprints and models covering end-to-end journeys, processes, roles, SLAs, KPIs, and escalation paths., • Ensure service designs comply with enterprise architecture, security, regulatory, and ITSM standards through design governance., • Drive continuous improvement using performance insight, incident trends, and user feedback., • Recognised relevant qualifications in ITIL 4 or a similar area, or actively working towards a professional qualification., • Demonstrated experience in Service Design, Transition, or broader Service Management, with increasing responsibility and self-managed contribution within a team., • Proven ability to work effectively with stakeholders in a global organisation, supporting more senior colleagues and contributing to team and project communication., • Experience in managing workload, monitoring project interdependencies, and applying standard business processes to deliver work within commercial expectations. Arup is an equal opportunity employer that actively promotes and nurtures a diverse and inclusive workforce. Guided by its values and alignment with the UN Sustainable Development Goals, Arup creates and contributes to equitable spaces and systems, while cultivating a sense of belonging for all. Arup's internal employee networks support their inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - creating a space for everyone to express themselves and make a positive difference. If you are interested in applying for this position and meet the criteria outlined above, please click the link to apply and speak to one of our Sourcing Specialists. AMS are committed to providing all our candidates with the opportunity to perform at their best throughout the recruitment process. Please let us know if you require any additional support or reasonable adjustments during the screening process and we will work with you and Arup to identify the best solution to meet your requirements. AMS, a Recruitment Process Outsourcing Company, may in the delivery of some of its services be deemed to operate as an Employment Agency or an Employment Business.

Housing Operations Manager (12 Month FTC) Location: North LondonSalary: £50,000 per annumContract Type: Fixed Term Contract (12 Months)Working Pattern: Full Time (37.5 hours each week, Monday to Friday) Are you ready to make a meaningful impact in the housing sector? Our client, a leading public sector organisation dedicated to providing high-quality affordable housing, is seeking a dynamic Housing Operations Manager to join their vibrant Tenancy Management team! This is a fantastic opportunity to lead exciting projects and drive service improvement within a supportive and friendly environment. Role Overview: In this pivotal 12-month fixed-term role, you will report directly into our client's CEO and provide focused leadership during a transformative period. Your primary responsibilities will include ensuring continuity in housing operations, enhancing KPI performance, and spearheading key projects related to tenant involvement, leasehold processes, and digital transformation. Key Responsibilities: • Deliver a comprehensive, customer-focused housing management service., • Lead projects that amplify tenant involvement, ensuring their voices shape service improvements., • Continuously identify opportunities to enhance housing management services., • Track and achieve KPIs, striving for median/upper quartile performance., • Manage budgets effectively and demonstrate value for money., • Collaborate across teams to provide exemplary customer-focused services., • Significant experience in a similar housing management position., • A solid understanding of social housing regulation and housing law., • Strong leadership skills, capable of motivating teams and driving performance., • A commitment to tenant involvement and enhancing customer experiences., • Excellent analytical skills and a knack for data-driven decision-making., • Generous Leave: 25 days holiday plus bank holidays (pro rata)., • Health Benefits: Access to a healthcare cashback scheme., • Employee Support: Assistance programs including free counselling and legal advice., • Work-Life Balance: Flexibility with hours and working days after probation. At our client's organization, you will be part of a diverse and fun team committed to making a difference in the community. With a strong focus on collaborative working and continuous improvement, your contributions will be valued, and you'll have the opportunity to grow professionally. Ready to Make a Difference? If you are passionate about housing management and eager to lead impactful projects, we would love to hear from you!

Role: Atlassian Operations Engineer Location: UK, Remote Salary: £45,000 - £55,000 ?Profile We are working with a company that are globally recognised in what they do and are helping millions of people around the world live a better life. Due to continued growth in their Digital Workforce team, they are looking to add an Atlassian Operations Engineer to help with ongoing support and projects. My client has a Atlassian Cloud estate of approximately 6,000 licensed users spanning Jira, Confluence, Jira Service Management, Assets, and related products. The team is simultaneously executing two significant programs inside a single planning interval: the JSM go-live as the new enterprise ITSM platform, and an enterprise license renewal - alongside support to a strategic confidential program. Key Responsibilities • Own the Atlassian access provisioning ticket queue (currently approximately 555 tickets per quarter), • User lifecycle across Jira, Confluence, JSM, Assets - joiner, mover, leaver operations, • Group membership management and permission troubleshooting, • Support SCIM and Okta-Atlassian integration operations - troubleshoot provisioning failures, reconcile mismatches, • Customer and internal user access for Jira Service Management portals, • Minimum 3 years Atlassian Cloud administration across Jira, Confluence, and JSM, • Jira project configuration at production scale - workflows, schemes, custom fields, screens, • Confluence administration - spaces, permissions, templates, • Jira Service Management administration - request types, queues, portals, SLA management platform, or greenfield), • User and group lifecycle operations at scale (thousands of users) INDIT Planet Recruitment acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Planet Recruitment is an Equal Opportunities Employer. By applying for this role your details will be submitted to Planet Recruitment. Our Candidate Privacy Information Statement explains how we will use your information. Only candidates with the relevant skills and experience will be contacted after application, if you do not hear back from us within 7 days you have unfortunately been unsuccessful in your application. Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and abilities to perform the duties of the position.

Senior AV Engineer Salary: £50,000 + Overtime (depending on experience) Location: London We’re working with a leading provider of premium audio-visual equipment and integrated solutions, serving a diverse portfolio of clients across the corporate, education, and public sectors. They pride themselves on delivering cutting-edge technology backed by exceptional technical expertise and a commitment to client satisfaction. They’re looking for a skilled and motivated SeniorAudio-Visual Engineer to join their growing team. In this pivotal role, you will be responsible for the end-to-end installation, maintenance, and ongoing support of sophisticated AV systems. Job Responsibilities: • Install, configure, and maintain a high-end suite of AV technology, including interactive displays, laser projectors, VC platforms (Teams/Zoom Rooms), and integrated audio systems., • Lead site surveys to evaluate infrastructure requirements, providing expert recommendations to ensure optimal system performance., • Rapidly diagnose and resolve complex technical faults, delivering both high-priority on-site repairs and efficient remote support., • Act as the primary technical point of contact during installations, ensuring systems are fully operational and meet the client’s specific needs., • Partner with internal Sales and Support departments to transition projects smoothly from design to final handover. Experience Required: • Proven track record in the installation, preventative maintenance, and technical support of commercial AV environments., • Deep understanding of modern AV ecosystems, including video conferencing (VC), digital signage, projection technology, and networked audio distribution., • Experience with industry-standard brands such as Crestron, AMX, Biamp, and Yealink is highly desirable., • Strong interpersonal skills with the ability to provide high-level customer service and technical guidance to clients., • AVIXA CTS (Certified Technology Specialist) or an equivalent industry accreditation., • Experience in programming or advanced configuration of control systems (Crestron, AMX, or Extron). Apply now or reach out to HarryBlake @ConnectGroup.AI to learn more about this opportunity.

Managing a portfolio of domestic and commercial subsidence claims from notification to conclusion, requiring skills or qualifications in diagnosis, mitigation, and repairs. • You will work within an award-winning Subsidence Services Division, involving communication with other team members and service providers., • The service is provided either using digital technology for remote from site diagnosis and meetings throughout the UK, or on-site face-to-face diagnosis and visits in your local area., • Successful candidates should be comfortable operating with both services, although preferences will be considered, dependent on capacity requirements., • If you're looking for a combined office and remote role where you can work from home but also visit sites in your local area, this could be perfect for you., • A full UK Driving Licence is essential as you must be able to travel by car., • Working towards or have a chartered building professional qualification, e.g. MCIOB, MRICS, MICE, and ideally an insurance qualification, e.g. CILA or CII., • Comprehensive expertise in identifying and diagnosing structural defects and subsidence in buildings, understanding prevention methods to halt ongoing damage, and applying effective repair techniques, particularly for subsidence-related issues and drainage systems., • Experience in insurance claims handling is a plus, but training will be provided., • Ability to make decisions, deliver excellent customer service, and communicate effectively with empathy.

£Salary DOE + Bonus + Training + Progression + 33 Days Holiday + Enhanced Pension + Healthcare An excellent opportunity for a technically minded individual with strong customer service skills to join a global market leader, offering long-term career development, hands-on training, and a varied support role across innovative products and systems. Do you have experience in a technical support or customer-facing engineering role? Are you looking to join a growing organisation where you can develop your skills and progress your career? Established for over 40 years, this multi-award-winning global leader specialises in the design and manufacture of innovative systems used in a wide variety of industries. With a strong reputation for innovation and quality, the business continues to expand internationally and invest in its people and technology. In this hybrid role, you will act as the first point of contact for customers, providing technical support and product guidance across a wide range of systems and services. You will handle incoming queries via phone, email, and digital platforms, supporting both pre-sales and aftersales activities. The role will involve troubleshooting technical issues, logging and managing cases, supporting training initiatives, and working closely with internal teams to deliver a high level of customer service. This role would suit someone with a technical background in electrical, electronics or electromechanics who enjoys problem solving and delivering excellent customer support in a fast-paced environment. The Role: • Provide 1st and 2nd line technical support via phone, email, and online tools, • Troubleshoot customer issues and support pre- and post-sales queries, • Log and manage support cases within the ticketing system, • Assist with training, documentation, and internal collaboration, • Technical background (electrical, electronics, electromechanical, automotive), • Experience in a customer-facing technical role, • Strong fault-finding and problem-solving skills, • Good communication and organisational ability The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

Field Service Engineer Location: London Salary: Extremely Competitive Join a market leader shaping the future of cleaning technology! With over 50 years of industry experience, ICE is the UK's largest independent provider of cleaning equipment, trusted across retail, healthcare, logistics, manufacturing and education sectors. We're driving innovation within the industry, from advanced robotic cleaning machines to sustainable solutions. If you're hands-on, solution driven and thrive in a fast-paced environment, this is your opportunity to build a career with real momentum! The Role As a Field Service Engineer, you'll be the face of ICE, delivering expert maintenance and repairs that keep essential equipment running smoothly across customer sites. No two days are the same. You'll diagnose faults, solve problems on the spot and ensure machines perform at their best, while building strong relationships with our customers who rely on your expertise. What You'll Be Doing • Diagnosing, servicing and repairing a wide range of cleaning equipment, • Delivering first-class customer service on-site, • Carrying out planned maintenance and safety testing, • Managing van stock and ordering parts efficiently, • Recording work in real time using our digital systems, • Providing clear and accurate service reports after every visit, • Experience in a Field Service Engineer or similar role, • Strong mechanical and electrical troubleshooting skills, • Hands on expertise with tools and diagnostic equipment, • Customer focussed with excellent communication skills, • Be part of a fast-growing, forward thinking business, • Work with cutting-edge robotic cleaning technology, • Ongoing training, development and career progression We believe that great people deserve great support. That's why we offer a comprehensive benefits package: • Reward Gateway Access - exclusive discounts and perks, • Health Shield - everyday healthcare support, • Life Assurance - for peace of mind, • Private Medical Cover, • Company Pension Scheme, • Employee Assistance Programme - 24/7 wellbeing support, • Long Service Awards, • Generous Annual Leave and Birthday Day Off To Apply If you feel you are a suitable candidate and would like to work for Industrial Cleaning Equipment Ltd (ICE), please do not hesitate to apply.

Head of Product / Head of Digital Product / Senior Product Manager / Product Lead / Lead Product Manager £750 per day, inside IR35/Umbrella engagement and 2-3 days per week on site in London. Transactional communications platform Scope: We've partnered with a well known brand who are looking for a Head of Product / Senior Product Manager to drive the delivery of a enterprise-wide transactional communications platform This platform will underpin all customer communications triggered by transactions and events - including order confirmations, delivery updates, returns, account notifications, and service communications across email, SMS, push, and in-app channels. You will be responsible for defining the product vision, roadmap, and operating model, ensuring the platform is scalable, reliable, and capable of delivering personalised, real-time communications at scale. Overview of the role: Product Strategy & Vision • Help shape and deliver product / platform vision and strategy for the transactional communications platform, • Establish a clear roadmap aligned to customer experience goals, operational efficiency and commercial outcomes, • Drive a shift from a legacy platform to a new platform. Platform Ownership & Delivery • Lead the end-to-end delivery of a multi-channel transactional communications platform (email, SMS, push, in-app), • Ensure the platform supports high-volume, real-time communications, resilience and reliability at scale, • Partner with: Engineering & Architecture teams , CRM / Marketing teams, Data & Analytics, • Customer Experience & Operations, • Drive improvements in customer communications experience, including timeliness, relevance and clarity, • Enable personalisation and dynamic content within transactional messaging, • Ensure consistency across all customer touchpoints Skills & Experience Essential: • Proven experience as a Senior Product Manager/ Head of Product / Senior Product Leader, • Experience delivering platform products, ideally in:, • Transactional communications, • CRM, • Customer engagement, • Ideally have a strong understanding of multi-channel messaging platforms, APIs and integrations, • Experience working with cross functional teams, • Significant stakeholder management experience including experience working with stakeholders in Europe Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you.

Digital Solution Architect UK | Hybrid Working Akkodis are currently working in partnership with a leading transformation consultancy that helps organisations solve complex challenges and deliver meaningful digital change. We are looking for a Digital Solution Architect to join a dynamic Digital Architecture team. If you enjoy combining technical depth with business insight - and want to influence how digital products and services are designed and delivered - this role could be for you. The role As a Solution Architect, you will play a key role in designing and shaping end-to-end digital solutions for a wide range of clients. You will work as part of agile, product-focused teams, helping define architectures that support innovative services, new digital products and large-scale technology transformation. You will operate across the full lifecycle - from early concept and experimentation through to delivery - providing both strategic direction and hands-on technical leadership. What you'll be doing • Designing end-to-end digital solutions aligned to business goals and user needs, • Defining architectural approaches, standards and patterns and ensuring consistent application, • Working closely with clients in agile, customer-centric delivery teams, • Providing technical leadership and guidance to scrum teams and product designers, • Building and validating ideas through prototypes, MVPs, spikes and pilots, • Assessing technical feasibility and translating complex ideas into practical solutions, • Support business development activities such as proposals, bids and client pitches, • Contribute to internal initiatives, propositions, campaigns and thought leadership, • Experience delivering digital solutions on one or more cloud platforms (AWS, Azure or GCP), • Strong knowledge of cloud-native architectures, including PaaS, SaaS, serverless and microservices, • Confidence working in agile environments, balancing speed, governance and quality, • Hands-on experience building and testing applications or prototypes, • Ability to communicate effectively with both technical and non-technical stakeholders, • Experience designing solutions that are cost-effective, scalable and user-centred, • Awareness of current and emerging technology trends, with experience across DevOps and waterfall delivery, • Desire to develop others through mentoring, coaching or line management, • Opportunities to work on high-impact digital transformation programmes, • A collaborative culture that values curiosity, innovation and professional growth, • Clear investment in career development and progression, • Hybrid and flexible working to support work-life balance, • A strong focus on wellbeing, inclusion and employee support Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law. Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers. By applying for this role your details will be submitted to Modis International Ltd and/ or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.

Fire Alarm Engineer – Field-Based | Dartford | Kent | Maidstone£35,000 - £38,000 (negotiable depending on experience) + Bonus Scheme + Overtime | Door-to-Door Pay | Van & Fuel ProvidedFull Training Provided | Growing Business | Strong Progression Path Are you a hands-on engineer with a technical mindset, looking to break into the fire safety and alarm systems sector? Do you currently work in fire extinguisher servicing, or have experience in a related technical trade like CCTV, white goods, or electrical installations? This is a brilliant entry point into a specialist fire protection business that’s growing across the UK . You’ll cover both extinguishers and alarm systems from servicing and installation, with fantastic long-term development. What You'll Do: • Service, install, and troubleshoot portable fire extinguishers at customer construction sites., • Learn and develop skills in fire alarm systems – starting with their bespoke SiteProtect and SiteNet alarms., • Conduct fire safety surveys and equipment fault-finding., • Travel from site to site – door-to-door travel paid., • Complete accurate paperwork via digital systems., • Work independently and as part of a wider field-based team., • Experience in fire extinguisher or alarm servicing, • A full UK driving licence., • BAFE certification (required)., • Good communication, time management, and a customer-first approach., • Technical aptitude – switched on and eager to learn., • Flexibility to travel daily and occasionally stay away., • Fire alarm experience, IPAF/PASMA, CSCS/ECS What You'll Get: • £35,000 - £38,000 basic salary (negotiable Depending on experience), • Quarterly bonus scheme, • Door-to-door travel paid, • Company van, fuel card, uniform, and tools, • 25 days holiday + bank holidays + your birthday off, • Overtime at enhanced rates (1.25x weekdays, 1.5x Saturdays, 2x Sundays), • Pension + company events + development courses, • Full week induction in Hereford (travel and accommodation covered), • Assigned a buddy engineer for the first 4–6 weeks, • 6-month probation with excellent support, • Paid monthly – first 100 hours advanced in your first pay to avoid any unpaid period Where You'll Be: Field-based across Dartford/Kent/Maidstone, outside M25, where the M25 and M20 split. Most jobs are on active construction sites, not finished buildings. If you're technically capable, willing to learn, and ready to develop a career in a growing and innovative fire safety company, we’d love to hear from you. You’ll be joining a supportive and well-structured service team led by experienced managers, with plenty of opportunity to grow. Apply now or get in touch confidentially for a conversation. IND25

Role overview You’ll carry out planned preventative maintenance (PPM), compliance testing, remedial repairs and reactive fault finding across fire detection and electronic security systems on commercial/public sector sites. Key responsibilities * Deliver PPM servicing and inspection of addressable/conventional fire alarm systems per BS 58391:2025, including full system testing over a 12month period, documentation, and certification. * Conducting routine servicing and statutory testing of emergency lighting systems, diagnosing faults and completing repairs or replacements and ensuring compliance with BS 5266 and other relevant safety standards * Conduct planned preventative maintenance (PPM) on access control systems, ensuring optimal performance and early identification of potential failure * Service and maintain intruder alarms to PD 6662 / EN 50131 requirements, including diagnostics on signalling paths and batteries, and maintain records to insurer/NSI expectations. * Provide reactive callouts, first-time fix where possible, commission minor remedials/small works, and escalate complex issues with clear evidence and reports * Produce accurate digital service reports, asset updates, cause and effect confirmations (where affected), and customer training at handover. * Participate in a structured callout rota with standby/overtime; plan your day efficiently across a localised patch: 1 in 7 weeks * £100 standby rate + £30 per call out you attend * Champion safe working (RAMS, permits, firestopping) and site professionalism. What you’ll bring Essential * Proven service/maintenance experience on at least three of: fire alarms, Emergency Lighting, intruder, CCTV, access control, with confident fault-finding and customer communication * Working knowledge of BS 58391:2025, PD 6662/EN 50131, and BS EN 62676 * Full UK driving licence * Electrical Experience Salary & benefits * Competitive basic (indicative): £35,000–£45,000 DOE * Vehicle, fuel card, tools, PPE, tablet/phone + structured training (FIA & manufacturer). * 25 days’ holiday + Bank Holidays, pension, life assurance and localised patches.

The Role As a Flexible Learning Experience Officer, you will play a key role in supporting the delivery and continuous improvement of West London College’s Flexible and Distance Learning provision. Working closely with the Customer Service & Learning Experience Coordinator, you will help ensure learners receive a seamless, high-quality experience from initial enquiry through to completion. You will act as a main point of contact for learner enquiries, providing accurate information and resolving issues in a timely and professional manner. The role also involves monitoring the learner journey, maintaining accurate records, and collaborating with internal teams, stakeholders, and suppliers to support effective programme delivery. You will contribute to enrolment activities, support service improvements, and help ensure the College meets its strategic objectives for flexible learning. The ideal candidate will: The ideal candidate will be highly organised, proactive, and committed to delivering excellent customer service. You will have strong communication skills and the ability to manage a varied workload in a fast-paced environment. You will bring: • A proactive approach to problem-solving and the ability to resolve issues effectively, • Strong interpersonal, verbal, and written communication skills, with a professional telephone manner, • Excellent organisational skills, with the ability to prioritise tasks and manage multiple responsibilities, • High attention to detail and accuracy in maintaining records, • The ability to work both independently and collaboratively within a team, • Strong digital skills, including experience with CRM systems, learning management systems, and Microsoft Office or Google Workspace Safeguarding of Children and Vulnerable Adults In line with Keeping Children Safe in Education All employment offers are subject employment checks. These include (some of which are dependent on the role and the individual): Enhanced DBS including Children’s Barred List check, DfE teaching/management Barred List check, on-line searches, overseas criminal record check, evidence of identity and Right to Work in the UK, satisfactory references, confirmation of medical fitness, evidence of relevant qualifications and a check of previous employment history. The College is committed to safeguarding and promotes the welfare of all learners and expects its staff to share this commitment. You will be required to become familiar with the College's policies, and comply with the requirements to safeguard and protect the welfare of children and young people and vulnerable adults. All staff are asked to complete mandatory training in relation to KCSIE and other key areas, and to read the relevant policies. Equality, Diversity and Inclusion The College has a strong commitment to working towards the implementation of equality of opportunity in both service delivery and employment. The College’s mission and strategic objectives directly support this aim. All employees are required to actively support the development, dissemination and implementation of this aim and related policies and programmes. Recruitment Process The email account you use to apply will be used for all recruitment communication. Please ensure that you use an email account that you regularly monitor. All application forms must be fully completed, including a full record of education and employment history. Incomplete applications will not be considered for shortlisting. The salary for this position is inclusive of London weighting. Please note that we advertise our salaries on a range to indicate the trajectory of progression that can be made. Appointments are usually made at the start of the salary range. We may close this vacancy early if we receive enough applications, so we encourage you to submit yours promptly. If you don’t hear from us within 2–3 weeks after the closing date, please know that, unfortunately, you have not been shortlisted this time. We truly appreciate your interest and hope you’ll consider applying for future opportunities with us. Please note that we do not accept CVs Flexible Learning Experience Officer Apply online

Xpertex Xpertex, part of the larger Exponential-e Group, are an information and data cyber security company that have been providing high-security services and solutions to the public and private sector since 2006. With over 15 years’ experience Xpertex is a leader in cyber security, solving complex security problems across Government, Industry and Commerce. Through our experience, knowledge and expertise we have developed trusted relationships with high profile clients; giving them the best solutions that deliver high security Networks, enhanced Cyber Security and quality Information Assurance. People are the cornerstone of everything we do and Xpertex offers fantastic career opportunities for those motivated to become experts in their field. If you are a passionate individual and enjoy the challenge of a fun, fast-paced work environment connect with us today. Job Description Overall purpose of the job: • The role provides direct DevOps support and business consulting to Xpertex customers, based 5 days a week on customer site. The role sits within a DevOps Managed Service team offering IT Development, IT Security, IT Operations as well as assurance to Xpertex’s customer systems., • The post-holder will be skilled and experienced professional operating at the SFIA band specified, • Functional, Technical, support and optimisation of the technical systems within the Managed Service, • Technical Consultancy on multiple customer engagements at customer sites and remote support, • Development, Test & Release and Support of customer products, • Management of all planned outages and deployments of new services, software or capabilities – this includes upgrades, major changes and periods of special interest, • Engage with business development stakeholders to support growth in the relevant line-of-service., • Provide subject-matter-expertise in 2nd and 3rd Line support in response to queries received by peers and colleagues or managers, • Producing project artefacts, technical designs and support documentation that is reviewed, managed and stored appropriately in line with best practice, e.g. Prince2, TOGAF, ISO, AGILE etc., • Attendance at Daily Scrum or checkpoint meetings – including any associated documentation, managing incidents, escalations or upcoming upgrades, • Providing progress updates to relevant stakeholders including identification of risks and issues., • Researching market approaches, • This role will require you to hold an active high level of DV security clearance prior to starting the role, • Experience working in DevOps related engagements or related field, • Knowledge of information technology practices and products to provide objective and credible opinions and guidance, • Experience of Linux/RHEL v6x, 7x and 8x, • JavaScript, SQL, Java, Python and Unix coding, • Scripting knowledge, • AGILE, • JIRA, • Communicate with impact and empathy and adapt style to suit the situation, • OpenText Service Manager and/or ServiceNow report creation knowledge, • Ability to provide written reports to a high standard with the appropriate caveats and guidance (internal and external facing material), • AWS accreditation, • Knowledge of COTS products (including but not limited to; Elasticsearch, NiFi, Rabbit, Kafka, MongoDB, Hadoop, Ansible, Git and Kubernetes), • Development of dashboards for monitoring and alerting through Grafana, Splunk, Prometheus and OpenText Om and Ops Bridge, • On prem to cloud application migration Our people are what makes Exponential-e Group the company it is today. This year’s employee survey highlighted that 81% of employees who took the survey, would recommend a friend to work for our organisation. Learning and development are fundamental parts of daily life at Exponential-e. From their first day at the company, everyone is provided ample opportunities to develop their skills and broaden their horizons, with our own L&D team running a range of bespoke courses, based on the latest innovations and challenges across the digital landscape. Exponential-e Group is committed to providing equal opportunities in employment and treating all employees with respect and dignity. The company respects and values the diversity of its staff, striving to maintain an environment where there is opportunity for everyone to feel valued, their talents to be utilised and for both personal and organisational aspirations to be met. Every employee plays a vital role in helping to create an inclusive working environment by understanding and harnessing difference in a positive way.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It’s our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £14.42 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, • We will run a Disclosure Barring System check (DBS). Contract Hours: 40 hours (including paid breaks) Contracted days: You will be required to work any 5 days out of 7 working 8 hour shifts, and will be provided with further information during pre-boarding. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: The position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.78 Evening Premium (from 6pm) £14.90 Sunday Day Premium £15.16 Sunday Evening Premium £16.39 Overtime rate Monday to Saturday (Day Shift) £17.23 Overtime rate Monday to Saturday (Evening Shift) £18.35 We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It’s our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! Everyone likes their groceries at different times, so our working patterns will involve evenings and weekends in addition to weekdays - so on top of your base pay you will receive premiums that will increase your average hourly earnings to £14.42 per hour. You can also stack your earnings further with enhanced overtime to fund those special occasions! All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! (Everyone’s shifts will vary but more information is included at the bottom of this advert to help you understand what that might look like.) Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com, • Loads more voluntary benefits such as dental and travel insurance at a discounted price You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, • We will run a Disclosure Barring System check (DBS). Contract Hours: 40 hours (including paid breaks) Contracted days: You will be required to work any 5 days out of 7 working 8 hour shifts, and will be provided with further information during pre-boarding. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: The position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. Hourly Pay Rates: Monday to Saturday (Basic Rate) £13.78 Evening Premium (from 6pm) £14.90 Sunday Day Premium £15.16 Sunday Evening Premium £16.39 Overtime rate Monday to Saturday (Day Shift) £17.23 Overtime rate Monday to Saturday (Evening Shift) £18.35 We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

A key second-line End User Support role focused on delivering an excellent digital employee experience. You will support and improve modern workplace technologies, resolve complex technical issues, and drive continuous service improvement, enabling colleagues to work productively, securely and collaboratively across the organisation. Client Details The hiring organisation is a small-sized entity operating within the Not for Profit industry. They are committed to supporting innovative projects and delivering impactful solutions through their technology department. Description • Provide advanced second- and third-line support for digital workplace technologies, • Investigate recurring incidents, identify root causes, and implement long-term fixes, • Ensure high service availability, reliability, and SLA performance, • Support and deliver workplace technology projects and M365 adoption initiatives, • Manage operating system upgrades with minimal user disruption, • Implement and support IAM, MFA, MAM and BYOD policies, • Configure and manage endpoint security, compliance and monitoring, • Maintain device backup, recovery and data protection solutions, • Manage end-user devices, assets, and workplace AV technology, • Deliver enhanced VIP and executive-level IT support, • Collaborate with stakeholders to evolve end-user services and improve DEX Profile A successful End User Support Engineer should have: • Strong customer-focused IT support and troubleshooting experience, • Advanced knowledge of Microsoft Intune, M365 and hybrid work environments, • Experience supporting IAM, MFA, MAM and BYOD solutions, • Familiarity with endpoint management and device compliance, • Experience using ITSM tools such as FreshDesk or ServiceNow, • Understanding of SaaS applications and enterprise systems, • Knowledge of security and compliance standards (e.g. Cyber Essentials, ISO), • Ability to analyse service data to drive continuous improvement, • Strong communication, stakeholder engagement and documentation skills, • Self-motivated, organised and able to manage multiple priorities Job Offer • Competitive daily rate between £250 and £400, paid in GBP., • Opportunity to work with a small-sized organisation in the Not for Profit industry, • Exposure to innovative projects within the technology department.

About the role Imperial College Union is seeking a Building Co-ordinator to play a central role in the day-to-day operation of the Beit Building, one of the Union’s most active and diverse spaces. This is a hands‑on operational role that sits at the heart of student life, ensuring that the building is safe, welcoming and ready to support a wide range of student, staff and commercial activity. Working closely with the Head of Commercial Services, Duty Managers and a wide network of internal and external stakeholders, the Building Co-ordinator will ensure that building activity runs smoothly from first enquiry through to delivery. This role also leads the Welcome Desk function, providing a consistently high standard of service and information to all building users. The post is offered on a full-time, permanent basis, working a 35-hour week across any five days out of seven, including some evenings and weekends in line with operational needs. What you would be doing You will coordinate the day-to-day operation of the Beit Building, ensuring all spaces are safe, well presented and available to support student, staff and commercial activity. As the first point of contact through the Welcome Desk, you will provide clear information and high‑quality customer service, while maintaining oversight of access systems, key control and building security. You will carry out regular building checks and ensure that any issues are promptly reported and followed up. You will manage and coordinate bookings across the building, using the digital room booking system to ensure effective use of space. This will involve liaising with internal and external clients to confirm booking details, coordinating room set‑ups and pack‑downs, and supporting Duty Managers with smooth event handovers when required. You will lead and support the student Welcome Desk team, including recruitment, training and day‑to‑day coordination, helping to create a welcoming and inclusive environment. You will also work closely with the Health, Safety and Facilities Manager and College Estates to support compliance, report maintenance issues and contribute to improvements in building operations and user guidance. Please see Job description for full outline of duties. What we are looking for We are looking for a proactive and organised individual with experience coordinating building or operational services in a customer-focused environment. You will have experience supervising staff or volunteers and be confident managing multiple priorities in a busy setting. You will bring a strong understanding of building operations, space management and health and safety expectations within a large, multi-use environment. Excellent communication skills and a collaborative approach are essential, as the role works across a wide range of teams and stakeholders. You will be comfortable using digital booking and reporting systems, have a strong commitment to equality, diversity and inclusion, and be motivated by supporting a positive experience for students and visitors. Experience of working in a Students’ Union or higher education environment, or familiarity with room booking systems, would be an advantage. Please see Person Specification in Job Description for full outline of duties. What we can offer you Please note this role is with the Students’ Union. We’re a registered charity in our right, with our own governance, systems, processes, and objectives. However, we work extremely closely with Imperial College London, so you’ll also be joining a wider community of staff working within higher education. If you’ve never worked in a students’ union, or are unsure why it’s different, we encourage you to get in contact. It’s a brilliant place to work. As an employee of Imperial College, you will be part of lively community and work in a friendly and relaxed environment. Our aim is to provide to all our employees an encouraging and relaxed working environment with an emphasis on personal development and work-life balance. Based on that we offer: • flexible working hours, • generous pension scheme, • 25 days holiday (plus 6/7 extra days per year for College Christmas and Easter closures), • bicycle loan scheme, • season ticket loan, • health benefits Further information To apply for the role please complete the online application form. We are running a characteristic anonymised application process for this recruitment as part of the College’s commitment to equal opportunities and eliminating discrimination. Applicants will be assigned an application reference number and applicants’ names will not be visible to recruiting managers until the interview stage. You will not be required to attach a CV. Please also refrain from including your name in your supporting statement. Should you require any further details on the role please contact the People team (see website for details). Closing date: 25 May 2026 Interviews expected to take place week commencing 8/15 June 2026 We welcome applications from everyone regardless of age, gender, gender identity, gender expression, ethnicity, sexual orientation, faith, or disability. We particularly encourage applications from Black, Asian and other racial minority ethnic candidates and disabled candidates who are currently underrepresented in our workforce. If there are any reasonable adjustments needed through the process, we will accommodate as much as possible. As part of our commitment to sustainability, every role within Imperial College Union contributes to our environmental and social goals. This includes actively participating in initiatives to reduce waste, conserve energy, and promote eco-friendly practices within every department.

Your new companyAn exciting new investor-backed BTR organisation specialising in the management of professionally run rental homes and residential communities. It operates a people-first, service-led model, focusing on maintaining high living standards, strong resident engagement, and well-trained assets. Your new roleAs a Block Manager, you will be responsible for the effective day-to-day management of residential buildings, ensuring they are safe, compliant, and well-maintained whilst delivering an exceptional living experience for residents. You will lead on operational delivery across your schemes, managing on-site teams and external contractors, while maintaining strong relationships with residents and internal stakeholders.Operations and Building Management • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, • Carry out regular site inspections, including weekly, monthly and quarterly checks, ensuring high standards of presentation and safety, • Identify, manage, and resolve building defects, liaising with contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Manage planned and reactive maintenance, allocating works to contractors and developers to ensure works are completed to the required standard and within agreed timeframes, • Oversee contractor performance, ensuring compliance with service level agreements, • Ensure full compliance with all relevant legislation, including the Building Safety Act 2022 and Fire Safety Act 2021, • Manage site risk assessment and ensure corrective actions are completed within agreed timescales, • Work closely with the Health & Safety Manager to maintain compliance requirements, records and certificates, • Support the development and maintenance of the Building Safety Case and Golden Thread, • Lead on incident response, reporting, and escalation where required, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience, • Manage tenancy lifecycle processes including move-ins, move-outs, and unit turnaround (target within 5 days), • Handle fees related to apartment damage or dilapidation, • Deliver a high-quality, resident-focused service, ensuring a positive customer experience. While the resident services hub is responsible for handling complaints, it is essential to work collaboratively with the team to ensure swift and effective resolution of issues., • Build strong relationships with residents, internal teams, and stakeholders, • Support budget planning and ongoing financial management of schemes, • Monitor expenditure and ensure cost control across all services and projects, • Maintain accurate records, reporting, and documentation in line with company standards, • Support mobilisation of new developments into the portfolio, • Liaise with contractors and suppliers to ensure service delivery meets agreed standards, • Attend regular meetings and provide updates to the Senior Property Services Manager, • Attend and contribute to quarterly defect reviews, ensuring issues are tracked, reported, and resolved, • Participate in an on-call Rota for major incidents, • Lead, motivate, and develop team members to deliver high performance, • Support recruitment, onboarding, and training of team members, • Proven experience in block management, or BTR/Flex Living environments, • Strong understanding of high-rise building compliance and health and safety requirements, • Experience managing contractors, budgets, and service delivery, • Knowledge of Building Safety Act 2022 and Fire Safety Act 2021 (essential), • Experience managing or supervising teams, • Strong customer service and stakeholder management skills, • Lead the day-to-day management of schemes, ensuring all services are delivered efficiently and to a high standard, utilising a range of digital platforms and management systems to streamline operations and maintain effective communication., • Demonstrate excellent IT skills, including proficiency in Microsoft Word, Excel, and other relevant software, • Ability to manage multiple sites and priorities effectively, • IOSH or NEBOSH qualification, • A competitive salary range of £40,000 - £45,000, • Discretionary bonus, • 25 days holiday + 8 bank holidays (pro rata if part-time), • Personal Pension Plan (salary sacrifice available), • Employee Assistance Program, • Life Assurance, • Optical vouchers Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

An entry-level Service Desk Analyst role focused on delivering high-quality first-line support and an excellent digital workplace experience. You will provide friendly, responsive technical assistance, resolve common IT issues, and support colleagues in using workplace technology effectively, escalating more complex problems where required. Client Details This organisation is a well-established entity within the Not for Profit industry, known for its contributions to research and innovation. Operating as part of a medium-sized team, the company prioritises technological excellence to support its operations. Description • Act as first point of contact for IT support requests via ticketing system and walk-ups, • Resolve common hardware, software and access issues at first-line level, • Log, update and manage incidents and service requests in line with SLAs, • Provide clear guidance to users on Microsoft 365, Teams, OneDrive and workplace tools, • Support device setup, onboarding and offboarding for new starters and leavers, • Assist with basic user access requests, password resets and MFA queries, • Escalate complex issues to second-line teams with clear documentation, • Support asset tracking, equipment setup and basic AV/meeting room technology, • Follow IT processes, security standards and documentation procedures Profile A successful Service Desk Analyst should have: • Experience in a junior IT support or Service Desk role preferred, • Strong customer service skills and a helpful, approachable manner, • Good working knowledge of Microsoft 365 and Windows environments, • Familiarity with ITSM tools such as FreshDesk or ServiceNow, • Basic understanding of devices, applications and user access support, • Ability to follow processes and document issues clearly, • Organised, reliable and able to manage multiple tickets effectively, • Willingness to learn and develop technical skills in a busy support environment Job Offer • Competitive daily rate of £180 - £230 GBP., • Opportunity to work in the Not for Profit industry in London., • Be part of a medium-sized organisation with a focus on innovation., • Chance to enhance your IT skills and gain valuable experience.

Are you an experienced helpdesk or customer service leader ready to take ownership of a growing support function? Do you enjoy improving processes, developing teams and using data to deliver a better customer experience? Are you looking for a senior, hands-on role where you can make a real impact across onboarding, service delivery and customer support? If so this could be the role for you! EIT is looking for a driven Helpdesk & Customer Experience Manager to lead and develop our helpdesk, onboarding and customer support operations. This is a key operational role, ideal for someone who can combine strong people leadership with process improvement, customer focus and practical problem-solving. What's on Offer • Salary negotiable depending on experience, • 23 days' annual leave plus bank holidays, • Birthday off work, or the nearest Monday or Friday if it falls on a weekend, • WPA Cash Benefit Healthcare Policy after successful probation, • Group stakeholder pension after three months, • Company laptop, • Company mobile phone, • IT equipment for working from home, where applicable, • You will take responsibility for the day-to-day leadership and ongoing development of the helpdesk and customer experience function., • You will ensure customers receive a consistent, high-quality service from onboarding and training through to ongoing support, issue resolution and relationship management., • Lead and develop the helpdesk and customer support team, • Own and improve the customer journey, including onboarding, training and ongoing support, • Ensure customer queries, incidents and technical issues are resolved quickly and effectively, • Introduce and monitor KPIs, including service levels, response times, resolution times and customer satisfaction, • Improve helpdesk processes, workflows, documentation and standard operating procedures, • Support business growth by helping shape the future helpdesk structure, • Coach, motivate and develop team members, • Work closely with internal teams, customers, suppliers and partners, • Provide regular reporting on customer service performance, trends and improvement opportunities We are looking for someone who is confident, organised and comfortable working in a fast-paced environment. You will ideally have: • Experience in helpdesk, customer service, customer success or customer experience leadership, • Strong people management and team development skills, • A customer-first approach and passion for service excellence, • Experience improving processes and implementing change, • Good understanding of customer service KPIs and reporting, • Strong communication and relationship-building skills, • Ability to work well under pressure and manage competing priorities EIT provides technology, infrastructure and support services to customers across areas including network security, WiFi infrastructure, digital signage, cabling, EPOS and payment solution rollouts, new store openings and white-labelled helpdesk services. Full training will be provided where required around our specific solutions and services. Additional Information Applicants must be eligible to live and work in the UK. Due to the nature of our business, applicants must also have a clean credit and criminal history. EIT Limited is an equal opportunities employer.

Business Data AnalystLondon (Hybrid, 2 days per week in office) | Contract | £250 - 300pd We're working with a leading global tech organisation to hire a Business Data Analyst to help build and scale core data capabilities across multiple international markets. This is a high-impact role focused on turning data into actionable insight, strengthening data foundations and enabling AI-ready analytics across Customer Success, Digital Experience, Service Delivery and Support functions. You'll sit in the International Customer Success analytics team and play a key role in improving how customer outcomes are measured, understood and improved across non-US markets. This is not a pure BI role, it's end-to-end analytics, from building data foundations through to dashboards, insight generation and strategic storytelling. Key Responsibilities: • Build and strengthen data foundations, pipelines and governance, ensuring scalable, consistent datasets across international regions, • Support AI-ready data structures, including clear documentation, standardisation and data quality improvements for downstream AI consumption, • Design and deliver scalable dashboards and reporting, connecting customer journey metrics, • Perform deep-dive analysis and root cause insights to identify drivers of customer issues, digital adoption and operational performance, • Support A/B testing and experimentation, analysing outcomes and quantifying business impact, • Experience in Data Analytics or Data Science, ideally within Customer Success, Digital or Operations environments, • Strong SQL skills (essential), • Experience with Tableau, Qlik or PowerBI, • Exposure to Snowflake, Databricks, Spark or ETL processes (desirable), • Python experience (nice to have), • Strong understanding of statistics, A/B testing and experimentation, • Experience working with customer/digital or contact centre KPIs preferred, • Comfortable working in fast-paced, ambiguous environments with multiple priorities You're a proactive data analyst who goes beyond reporting, someone who connects the dots between data, insight and business impact. You're comfortable engaging with stakeholders, challenging requirements where needed and thinking strategically about the "so what" behind the numbers.

Love being on the move and interacting with people from all walks of life? Proud to deliver quality goods on time and put a smile on thousands of faces every week? Join Ocado Logistics where there are bags of possibilities. It’s our mission to provide an outstanding customer experience. Whilst others might call you delivery drivers, here at Ocado Logistics our Customer Service Team Members play a vital role, delivering top quality products on time and in an efficient manner. You’ll be out on the road whatever the weather, but you’ll never have to fight over the radio station, and you can sing along as loud as you like! In return, we use our automated technology to pre plan your route and pre-load your van! This is a fantastic opportunity to join our team and perfect for those looking for a part-time schedule. You will work 3 x 8-hour shifts each week with shifts scheduled on different days each week. On top of your base pay you will receive premiums that will increase your average hourly earnings to £14.42 per hour. All your breaks are paid, meaning for every minute at work you get paid. That’s a great deal! Whilst a safe working environment goes without saying, we offer a shopping list of perks that you can tailor to suit your lifestyle, including: • Company pension of up to 7% matched contributions after just 3 months, • An enhanced digital health and wellbeing service, including virtual GP appointments, for you and your dependents, • Hundreds of high street shopping, entertainment and restaurant discounts, • Life insurance coverage from day one of employment, • 15% off your weekly shop with Ocado.com You don’t need any previous experience to join our good-natured team, just bring yourself and a positive attitude, and our amazing training team will do the rest! But you will need the following Driving Licence Requirements: • Full UK or EU driving licence., • Minimum of 12 months driving experience, • Maximum of 6 penalty points. As this is a customer facing role, good communication skills are also essential. How to apply: • Fill in an online application - there is no CV needed!, • Our friendly recruitment team will get in touch to conduct an Online Licence Check and Right to Work Checks., • You will be invited to take a tour of the site, giving you the opportunity to meet the team for a question-and-answer session, • We will run a Disclosure Barring System check (DBS). Contract Hours: 24 hours per week (including paid breaks) Contracted days: You will be required to work any 3 days out of 7 doing 8 hour shifts, and will be provided with further information during pre-boarding. Shifts: AM & PM. You may start as early as 05:30 in the morning, and can finish as late as 12:00 (midnight). Please check your commute time prior to applying. You will receive your shift rota up to 13 weeks in advance. Pay Structure: The position is lunar paid. This means you will be paid every 4 weeks according to a monthly schedule. Please take this into consideration when applying. We are proud to be a Disability Confident employer, prioritising inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for people with disabilities. So, whatever your background or story, you’ll find a home at Ocado Logistics.

SS&C is the largest global investor service provider, servicing more than 55 million investors. Continually investing in global technology and services across the spectrum of distribution channels including: Asset Managers, Financial Advisors, Wealth Managers and large financial institutions such as Banks and Insurers. Investor servicing is offered in many different countries, including the U.S., Canada, U.K., Ireland, Luxembourg, Australia, Hong Kong and Singapore. SS&C also services mutual fund structures in many other fund domiciles. Global Investor and Distribution Solutions (GIDS) is the business unit offering this role. GIDS delivers global omni-channel investor servicing, including contact centre, using digital services. About the Role We seek an IT Service Delivery Lead to innovate and provide exceptional client service and be accountable for the quality and delivery of Technology client engagement on behalf of the SS&C Wealth Business. The successful candidate will work on maintaining relationships with key IT contacts and business leaders to ensure effective communication and delivery of the highest standard of service to our clients. • You take pride in your reputation and can create meaningful relationships based on knowledge and trust, • You have high standards of integrity and expectations for yourself and others, • You consider yourself to be a fast learner; you are driven to improve your knowledge and experience continually, • You enjoy mentoring and collaborating with colleagues across various roles, • You are comfortable guiding teams and individuals on completion of tasks that contribute towards delivering a wider strategy or goals, • Your friends and colleagues describe you as engaging, a strong communicator who is eager to bring teammates together to figure things out, • You are self-motivated and able to flex easily between dealing with internal delivery teams and stakeholders and external clients Your Responsibilities External Focus • Manage communication with SS&C’s Wealth clients on behalf of the IT group for core disciplines including Incident, Problem, Change and Release Management., • Ensure client specific requirements are understood and IT services meet client expectations., • Deliver management information through regular reporting and service review meetings., • Identify opportunities for service improvement and respond to client feedback., • Actively work with IT peers to promote client focus and deliver an exceptional customer experience., • Support requests for client oversight and due diligence. Business Management • Partner with IT and Business leaders to define and maintain standards and working practices., • Act as an escalation point for issues impacting the SS&C Wealth business unit., • Share updates on IT Initiatives and support delivery of the IT strategy within the business., • Partner with the business in the development of the business strategy for the SS&C Life & Pension business in Ireland., • Effectively plan the way services are delivered so that all activity is directly related to providing quality services and meeting the expectations of the customer (internal and external)., • Continuously review processes and practices relating to the role and act as a catalyst for change and improvement in individual and team performance., • Communicate and promote the values which reinforce and support a consistent quality culture. Your experience • Proven Client Relationship Management and/or IT Service Management experience, • Strong experience in IT Incident Management within complex, multi-platform enterprise environments., • Proven ability to work across organisational boundaries to deliver for the business and our clients, • Knowledge of technology best practices and standards., • Strong communication skills: ability to translate complex technical information into digestible updates for clients and stakeholders, • Skills in problem-solving and logical thinking, • Ability to work in a challenging environment and adaptable to continuous change EEO Statement / Non-agency Disclosure We encourage applications from people of all backgrounds and particularly welcome applications from under-represented groups, to enable us to bring a diversity of perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

About the Company Electronic circuit boards are at the core of current and future inventions - space travel, medical robotics, autonomous transportation, augmented reality, bio-engineering. Yet today designing an electronic circuit board is an extremely manual, long and tedious process. At Circuit Mind we believe that this is wrong and we are on a mission to fix it, triggering the future of hardware design. To achieve its mission, Circuit Mind has created a library of electronic component digital twins. Each digital twin models the data of the component’s datasheet. These digital twins are then utilised by Circuit Mind’s platform to generate circuit designs that align with user specifications. We are creating an entirely new software engine for circuit boards, that takes as inputs the requirements of a circuit board and automatically outputs a complete design, ready for manufacture. About the Role Your mission is to drive the successful delivery of customer electronics design projects using Circuit Mind’s ACE platform; either enabling end users to execute projects independently or taking full ownership of execution yourself. Responsibilities • Assess design requirements and leverage your expertise to guide the users in generating those designs in Circuit Mind’s ACE platform., • Lead and perform AI-assisted customer projects using Circuit Mind’s ACE platform to demonstrate faster, higher quality design outcomes than the traditional manual design process., • Run training and support meetings with users to ensure they effectively achieve their objectives using Circuit Mind’s ACE platform., • Research and identify new components that meet customer project requirements to be added to the Circuit Mind platform., • Collaborate with the customer success and software team to troubleshoot issues with designs run user issues, manage and execute the resolution of these issues and communicate the resolution to customers promptly., • Collaborate with the software and product team to identify key functionalities that can be developed to improve the value of ACE., • To fulfil the above, you’ll develop an intimate understanding of the abstractions and algorithms that ACE uses to generate circuit designs. Qualifications and Required Skills • 5+ years experience in designing electronic circuit boards, • Ability to understand user needs and challenges and to effectively devise and articulate tailored solutions, • Strong communication skills, • Strong attention to detail Preferred Skills • Basic software development experience, • Experience in a Software as a Service (SaaS), Design Software (ECAD, MCAD, Simulation etc.) or startup company Pay range and compensation package • Collaboration with a friendly world-class team., • Above market rate salary and meaningful equity., • 25 days of annual holidays plus bank holidays., • Flexible working hours with two days a week in the office., • 5 weeks per year to work wherever you want in the world., • London Bridge office., • Extended parental leave., • Annual Retreat., • Learning and development budget to support your professional development. Equal Opportunity Statement At Circuit Mind we value diversity and foster an inclusive environment. If you have an additional necessity or disability that requires accommodation, please let us know so we can adjust the interview process to your needs. We also ensure that Circuit Mind’s straight-forward and efficient hiring process respects your time.

AI Developer Type: Perm Location: Bernadette - Office (3 days office – Tuesday, Wednesday, Thursday) London W1T 3NL (Hybrid) THE BIG PICTURE VCCP is the challenger agency for challenger brands, with over 2500 people around the world. We offer full-service marketing and brand experience solutions from advertising to media buying, content production to data science, customer mapping to platform design & build. Bernadette is VCCP’s award-winning digital experience agency. We are a friendly and knowledgeable team of 100 specialists across Strategy & Data, UX, Design, Motion, Technology & Engineering, Project & Client Services and Operations, all dedicated to creating great work across all digital channels. OUR CULTURE Bernadette has a unique culture, and we are looking for people who will make a positive contribution to this; therefore, the candidate must have the following attributes: • A collaborative nature, with an entrepreneurial spirit, • Take pride in their work, be unprecious and be able to recognise that a good idea can come from anywhere, • Have an honest approach and take responsibility, • Be passionate about all things digital, design and technology. OUR PURPOSE: Our mission is to make digital more valuable, using creativity and collaboration to unlock innovation. That includes opening new categories and formats, delivering ground-breaking customer interactions, or generating long-term customer advocacy - across the whole digital ecosystem. We design and make digital experiences, products and campaigns which set new standards for everyone to follow, are indispensable and you can’t imagine life without them. The Role This is an engineering-focused role dedicated to the practical implementation of AI. You will design the logic for AI agents and optimize how our platforms interact with LLMs, ensuring that AI features are functional, brand-safe, and technically sound. Key Responsibilities • Design and implement agentic workflows and prompt strategies., • Develop RAG systems to allow AI models to interact with specific client data sets., • Optimize AI performance, focusing on token usage, latency, and response accuracy., • Work within the Python stack to deploy AI services into production., • Benchmark AI outputs against established quality and safety guardrails Required Skills & Experience • Strong software engineering foundation with proficiency in Python., • Hands-on experience with LLM APIs and API orchestration., • Ability to translate emerging AI capabilities into stable, shippable product features. Beneficial • Experience with Python for data processing and model evaluation tasks., • Experience with Weavy or similar., • Experience with C#/.NET., • Knowledge of frontend technologies for building conversational UI prototypes. ABOUT THE ROLE WHAT WE CAN OFFER YOU: We work hard at keeping our teams motivated by offering continuous training and development opportunities, a competitive benefits package, a good work-life balance and a fun and engaging office environment. WORKING LOCATION: Our culture values collaboration both in person and virtually, and so we’re looking for people who share the desire to spend face-to-face time with colleagues and clients. This role is based 3 days per week (Tuesday, Wednesday and Thursday) in our office in Berners Street, London. On Mondays and Fridays, we generally work remotely (with the option to come into the office if you’d like). We would also ask you to come into the office for any in-person client-facing meetings or workshops on Mondays and Fridays. Some of our clients occasionally invite us to their offices and you should be happy to do this. FLEXIBLE WORKING: We are big advocates of work-life balance and allowing people to flex their hours to suit them - any day of the week. This also includes the need to work remotely on Tuesdays, Wednesdays and Thursdays when you have work or life situations that make it difficult to come into the office. All we ask is you think of the team, be transparent and communicate well so we can accommodate. Contractual benefits include: • 25 days holiday (additional to bank holidays, the office may also close for 3 days over Christmas and New Year) • Private Medical Insurance (*please see note below), • Pension, • Enhanced maternity leave /paternity pay leave (after qualifying period), • Income Protection, • Life Assurance, • Mobile phone

Founding Software Engineer — AI Voice 💡 What if your next role let you build a real-world AI workforce — where voice agents handle thousands of customer interactions and automate entire industries? 🚀 Our client — a YC-backed AI startup (Series A) — is hiring a Founding Software Engineer (London, onsite). They’re building autonomous AI voice agents for trades and field service businesses, combining LLMs, speech-to-text, and real-time systems to power a new category of “digital workers.” The role: ✅ Build and ship core product features across Python, TypeScript, cloud infrastructure, and event-driven systems ✅ Own the full product lifecycle — from customer discovery to shipped solutions ✅ Work directly with customers to solve real operational problems ✅ Move fast on MVPs while building scalable, production-grade systems ✅ Raise the bar across testing, reliability, and system design ✅ Shape product direction through direct user feedback and iteration Why join? 🌎 Join a YC-backed, Series A startup building category-defining AI products 💰 £150,000 – £200,000 + equity 🛂 Visa sponsorship available ⚙️ Work on cutting-edge AI across voice, LLMs, and real-time automation 🤝 High-ownership, low-ego team of ~10 people 🚀 Massive impact — shaping product, culture, and engineering from day one 📩 Interested? Apply now!

Associate Design Manager (Data Centres) - London This client is an expanding international M&E consultancy, with a proven track record in low energy design, focused on providing excellent design solutions to clients. Through their market leading technical expertise, They enable the world’s digital infrastructure and develop the built environment whilst also helping clients realise ambitious plans for zero carbon-built environments. They cover the entire life cycle of any building project, with our broad capability offering saving clients time, money, and effort. Their approach is centred around listening to clients and interacting energetically with fellow project stakeholders. They add value with people, client service ethos, global delivery strategy, technical ability, and attitude. Now seeking a fully experienced Associate Design Manager to be based in their London office with the ability to inspire others and will be responsible for running major projects. Role Responsibilities • Responsible for running of Major projects., • Takes Team Management role in the development and design and coordination of engineering project services for Mechanical or Electrical installations, systems, equipment, facilities etc. (majority of building types), • Carries out cost and profit diagnosis on projects including feasibility studies and preparation of fee bids, • Reviews status advised by project personnel and external parties and modifies schedules or plans as required., • Prepares project reports for Management, Client or others., • Develops and specifies applications of controls, instruments, and operating systems for all building engineering services purposes, • Surveys tests and reports on existing electrical/mechanical installations, • Specifies activities to ensure that manufacturing, construction, installation, and operational testing confirm to functional specifications and customer requirements, • Represents Company at technical meetings with customers, professional teams and contractors teams, • Ensure engineering calculations and drawings meet required robust industry and legal standards, • Day to day decision making on project progress and direct liaison with, and provides advice to client, • Ensures risk and performance monitoring analysis takes place through effective systems of internal control and delegation, • Leads on the coordination of engineering services Takes a holistic view in the selection and application of engineering concepts and solutions, • Support the delivery of projects in accordance with the expectations of the RED Project Delivery Process from a Project Management, Financial Management, QA/QC and Technical Review perspective Role Requirements • BSc/BEng in appropriate engineering discipline or have sufficient equivalent experience, • MCIBSE/MIEE or HND/HNC + appropriate experience or equivalent, • Chartered Eng status, • Significant experience of specification design for a range of building types, • Sound knowledge & working application of key health and safety issues and legislation, • Appreciation & working knowledge of contract & business law, • Knowledge of MS office applications word, excel etc, • Ability to use IT based calculation and spreadsheet software, • Good understanding of BS standards/ UK regulations/codes, • Experience and understanding of invoicing and credit control, • Ability to prioritise own workload, • Ability to work to deadlines, • Leadership & mentoring skills, • Presentation skills, • Chairing/facilitation of meeting skills, • Background in consulting or construction preferred., • Good understanding of international working and business operations of a global consultancy., • Act in an ethical manner and follow the principles of the Ethics Charter and Ethics in Practice Guidelines of the Group Benefits Offers a variety of benefits, including but not limited to: • 23 days annual leave rising to 28 days annual leave over 5 years’ service, • Holiday purchase and buy back scheme, • Hybrid Working, • Contributory company pension scheme, • Healthcare Scheme (Company funded cover is dependant on level), • Non-contractual bonus awards, • Training sponsorship, • Charity volunteering leave, • Wellness days/ initiatives., • Salary commensurate with experience., • Our people work in friendly teams with a collaborative approach and mentoring support from talented leaders., • We offer a comprehensive benefits package and are an equal opportunities employer. *This role will ideally suit those with the right to live & work in the UK without restrictions

Position: Service Manager Location: Hertfordshire (near Watford) commutable from London, Hemel Hempstead, St Albans, Tottenham, Epping, Watford etc. – Hybrid working available Salary: up to £58K in your first year, plus benefits package & company vehicle Industry: Thermal Energy & Industrial Boilers PRS has engaged with a new client and a world leading manufacturer of products and systems provided to the Thermal Energy Sector. Due to a recent retirement from the service engineering team, we are seeking a Field Service Manager to join an exciting and thriving business, where progression and opportunity development is encouraged. This is a senior operational role responsible for the effective management, deployment and performance of a national field engineering team, supporting a large and growing installed base of industrial steam and thermal process equipment across the UK. You will also be a member of the Company’s management team. The successful candidate will combine technical understanding, people leadership and operational discipline, ensuring service activities are delivered safely, efficiently and to consistently high professional standards. The position plays a key role in maintaining the reliability and performance of customer installations while supporting the continued growth of the Service Division. The Role The Field Service Manager will be responsible for the day-to-day leadership and coordination of a team of approximately 16–18 home-based Service Engineers, ensuring effective utilisation of engineering resources and the consistent delivery of high-quality service support. Key responsibilities include: • Leading and managing the UK Service Engineer team, • Ensuring effective deployment of engineers based on skills, availability and customer requirements, • Managing the Service Scheduler, • Monitoring operational performance, engineer utilisation and service delivery standards, • Ensuring timely and accurate completion of service reports and work orders, • Supporting technical problem solving and escalation on complex service issues, • Ensuring safe working practices and advising on health and safety matters relating to service engineers, • Managing engineer performance, development and training requirements, • Supporting customer relationships and responding to service-related queries or concerns, • Working closely with internal teams including Sales, Projects and Service Coordination, • Driving continuous improvement in service processes and operational performance The Candidate The successful candidate will have a strong background in industrial field service operations and experience managing engineering teams in a technical environment. You will be comfortable balancing people leadership, operational performance and customer support, with the ability to organise and prioritise work across a geographically distributed team. Applicants should demonstrate: • Experience in field service management or senior engineering supervision, • A strong technical background in industrial plant, process equipment or mechanical systems, • Strong organisational and people management skills, • Ability to monitor and improve operational performance, • Professional communication skills when dealing with engineers, customers and internal teams, • A structured and disciplined approach to operational management, • Confidence using digital service management and reporting systems

Job Title: Data Engineering Manager Job Type: Full Time, Permanent Location: London, Hybrid (3 days in the office a week) Role Purpose At Travelex we are developing modern data technology and data products. Data is central to the way we define and sell our foreign currency exchange products. Our relationship with our customers is deeply data-driven. The data engineering manager (DEM) owns the design and delivery of all data flows to and from our data platform, underpinning crucial data products. The DEM is responsible for a significant transformation Travelex is going through, with event-driven and transactional enhancements to our enterprise data architecture, alongside expansion of our data warehousing function to support a wide range of data integrations. Main Responsibilities: Leadership & Strategy • Work with the Director of Data Engineering and IT Leadership to enhance the company's data maturity., • Maintain strong business alignment by engaging with leaders across domains and geographies., • Ensure data engineering initiatives match evolving business priorities., • Promote a product mindset, balancing technical efficiency with clear business value. Team Management • Lead the Data Engineering team, providing supervision, coaching, and professional development., • Work with the Data Delivery Manager to improve team productivity and velocity., • Oversee planning sessions, standups, retros, and team meetings., • Define and deliver technical goals & OKRs in collaboration with the teams. Technical Leadership • Own the architecture of the company's data platform, ensuring scalability, reliability, and security., • Drive modernisation by transitioning from legacy systems to a lean, scalable platform., • Act as a lead expert for technologies such as AWS, DBT, Airflow, and Databricks., • Establish best practices for data modelling, ingestion, storage, streaming, and APIs. Governance & Standards • Ensure all technical decisions are well-justified, documented, and aligned with business needs., • Lead reviews and approvals for Data Engineering, Data Science, and Data Visualization projects via data architecture review board., • Promote best practices in data governance, security, data protection, and risk management. Operational Excellence • Oversee monitoring of live data products and lead response to data incidents., • Drive improvements in data quality, working with data owners and managers., • Collaborate with engineering teams to ensure seamless system integration., • Advocate for reducing technical debt while balancing resource constraints. Innovation & Continuous Improvement • Stay updated with industry trends and recommend relevant technologies., • Lead analysis, assessment, and design activities, influencing key decisions., • Foster collaboration with data analysts and data scientists to develop impactful data products. Requirements – Skills and Experience To qualify for the DEM role, experience and skills from the list below are required. Essential: • Strong leadership: An inspirational leader, engaging team player, and curious listener., • Excellent problem-solving skills with experience in complex data products., • Expertise in data engineering and cloud engineering, including data ingestion, transformation, and storage., • Significant hands-on experience with AWS and its data services., • Expert-level skills in SQL, Python, DBT, Airflow and Redshift., • Confidence in coding, scripting, configuring, versioning, debugging, testing, and deploying., • Ability to guide and mentor others in technical best practices., • A product mindset, focusing on user needs when designing deliverables., • Experience in designing technology solutions with complex end-to-end data flows., • Experience in implementing data governance, including data cataloging, data lineage tracking, and metadata management to ensure data accuracy, accessibility, and compliance. Preferred: • Experience with Databricks, • Understanding of how data platforms interact with marketing and customer engagement platforms., • Knowledge of service-oriented architecture, including exposing and consuming data via APIs, streams, and webhooks., • Good understanding of security and data protection best practices., • Familiarity with compliance and regulations, such as GDPR, PCI and FCA., • The flexibility to adjust your delivery approach to business needs, including mixing elements of Kanban, Scrum, Lean and our own custom practices., • The passion to stay up-to-date with the latest advancements in your field, exploring new tools and methodologies., • The curiosity to understand the business, its requirements and culture., • Your own unique style or way of working, which will make our team diverse and original. Why Travelex? To remain the world’s leading foreign exchange specialist, we are focused on making our customers’ lives simpler, more engaging and hassle free while they travel or move money abroad. We promise to give them the freedom and peace of mind to explore the world, their way – enabling them to travel confidently because they know they have us to lean on. Customer centricity and digital are at the heart of our business strategy. Our commitment to innovation has never been greater, with the development of several digital-first, greenfield products and services. And with the Travelex's resources, deep industry experience and leading brand we are inventing the future of FX, cross-border e-commerce, and international payments. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Fundment is a scaling wealth infrastructure company, building on our cutting-edge digital investment system to transform the £3 trillion UK wealth management market. We are passionate about revolutionising the investment experience for financial advisers and their clients by combining our innovative proprietary technology with exceptional customer service. We are looking to hire a Application Support Engineer to join out outstanding engineering team. Purpose of Role As an Application Support Engineer at Fundment, you will be responsible for maintaining the stability and reliability of our platform in production. You will act as the first line of response for live issues, working to diagnose problems, stabilise systems, and keep the business operating while longer-term fixes are developed. This role requires strong problem-solving ability, sound technical judgement, the confidence to investigate issues across the stack and provide business continuity. You will work closely with the Application Support Lead, engineering teams, and operational stakeholders to resolve incidents, improve system behaviour, and reduce recurring issues over time. Key Responsibilities • Develop a strong understanding of Fundment platform, including core business workflows such as trading, cash movements (internal and external), and daily processing, as well as relevant regulatory processes such as pension management and trade reporting., • Monitor production systems and scheduled jobs, including mission-critical start and end of day processes, identifying and responding to failures quickly., • Diagnose and resolve production issues by analysing logs, data and system behaviour, applying safe mitigations to restore service where possible., • Take ownership of stabilising live issues, prioritising actions that minimise business impact and keep operations running., • Triage incidents based on urgency and business impact, ensuring critical issues are escalated promptly with clear context., • Investigate issues using SQL, logs, and system tooling to trace failures, validate system state, and identify root causes., • Work closely with engineering teams to reproduce issues, provide detailed context, and validate fixes, ensuring durable solutions are implemented., • Support production releases by validating readiness, monitoring behaviour post-deployment, and identifying issues early., • Maintain clear documentation of incidents, known issues, and troubleshooting approaches to improve team effectiveness., • Contribute to improving monitoring, alerting, and operational processes to reduce incident frequency and improve response times. Essential Experience • 8+ years in application support, production support, or a technical operations role supporting live systems., • Experience working with business-critical applications where uptime, correctness, and timeliness matter., • Strong problem-solving ability, with a track record of diagnosing and resolving production issues under pressure., • Comfortable working across technical and non-technical teams, communicating clearly during incidents., • Experience in financial services or regulated environments preferred. Technical Capability • Confident working with SQL to investigate data issues and validate system behaviour., • Experience using GCP log explorer and monitoring tools to diagnose production issues (e.g. GCP Logging, Datadog)., • Familiarity with cloud-based systems and distributed applications., • Ability to trace issues across services, understand failure modes, and reason about system state., • Scripting ability (e.g. Python) to automate repetitive tasks or support investigations., • Working knowledge of APIs, basic networking concepts, and web applications., • Familiarity with Docker, Kubernetes, and modern deployment environments is beneficial. Why join us? Be part of our flexible and supportive work environment, where our innovative team value collaboration and trust. Make an impact and challenge yourself to continually improve, raise standards and see how your work contributes to our future goals. We support our team with the flexibility to work on a hybrid basis, 3 days a week in our beautiful London office. • Full time permanent position, • 28 days annual leave plus bank holidays, • Enhanced maternity/paternity/adoption leave, • 6% employer contribution, • Bupa Private health insurance, • Medicare Cash Plan, • International travel insurance, • Life Assurance We will evaluate applications within 2 weeks, video interviews will be followed by in person final interviews in Fitzrovia. Fundment Values • Collaborative, • Innovative, • Supportive, • Flexible, • Trustworthy

Who We Are: This role is being hired into Cingularity a division of IMG Studios who are specialists in bespoke live video networking and production solutions. Cingularity operate at each stage of the remote production workflow, delivering quality network designs and primary distribution services to premium broadcast networks and sports rights holders globally. Please follow this link to understand more about Cingularity’s work: ___ IMG acquired Cingularity in September 2022 to provide the expertise to guide IMG’s remote production evolution toward a hybrid model of fibre, satellite, cloud and IP. IMG is a leading global sports marketing agency, specializing in media rights management and sales, multi-channel content production and distribution, brand partnerships, strategic consulting, digital services, and events management. It powers growth of revenues, fanbases and IP for more than 200 federations, associations, events, and teams, including the National Football League, English Premier League, International Olympic Committee, National Hockey League, Major League Soccer, ATP and WTA Tours, the AELTC (Wimbledon), Euroleague Basketball, CONMEBOL, DP World Tour, and The R&A, as well as UFC, WWE, and PBR. IMG is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world’s premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world’s premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. Working Conditions: Permanent, London - Hanbury St, Spitalfields Shift Work Patterns, including weekend work What You'll Do: To provide expert technical support, monitoring, and maintenance for Cingularity's global network and video services, ensuring flawless delivery of live broadcast content. The TOC Network Engineer plays a critical role in the 24/7 Technical Operations Centre (TOC), proactively identifying and resolving issues, implementing solutions, and contributing to the continuous improvement of Cingularity's services. This role requires a potent blend of technical expertise, customer service skills, and the ability to perform under pressure in a live broadcast environment. Key Responsibilities Operational Support & Team Contribution: • Proactively monitor the Cingularity Network, associated systems, and video services using monitoring tools (e.g., Nimbra Vision, Zabbix, Grafana, Mult viewers and Transport-Stream Probes)., • Participate in team rotas utilising hybrid follow the sun model, ensuring 24/7 monitoring, support, and maintenance coverage., • Contribute to a culture of high performance, collaboration, continuous learning, and customer focus within the TOC team., • Execute live transmissions, including routing, check-in, monitoring, and check-out procedures, ensuring flawless service delivery., • Provide direct customer support via phone and email, address service issues, bookings, and other inquiries, and collaborate with partners and suppliers as needed., • Proactively identify and address potential issues before they impact service delivery., • Resolve network and service issues, working from initial investigation to final resolution, isolating the cause, and minimising impact., • Log, analyse, and act upon all incidents promptly, contributing to incident reports and root cause analysis., • Assist in the development and maintenance of incident management and disaster recovery plans., • Contribute to reviewing, refining, and documentation of TOC workflows, processes, and procedures., • Maintain accurate records of network configurations, service documentation, and incident logs., • Assist in the implementation of bespoke customer solutions, working alongside project management. This includes:, • Device configuration and testing., • Network and service documentation., • Installation and commissioning., • Contribute to core network development, maintenance, and upgrading of the Cingularity DTM and IP Networks., • Support video system development, maintenance, and upgrading for baseband and IP systems, including encoders, decoders, and routers., • Contribute to evaluating new technologies, tools, and systems to improve TOC capabilities. You Have These: Essential: • Proven experience as a Network Engineer or Broadcast Engineer with excellent network knowledge., • Strong knowledge of Broadcast environments and workflows., • Familiarity with maintaining and operating transmission equipment, including encoders, decoders, and video routers., • In-depth knowledge and experience of TCP/IP Stack, including switching, routing, and multicast., • Proficiency in Office 365 or G-Suite, with excellent working knowledge of Excel or Google Sheets., • Excellent interpersonal, written, and oral communication skills., • Proven record of providing an exceptional customer experience., • Excellent attention to detail and the ability to remain focused under pressure., • Proven analytical and problem-solving skills., • The ability to follow and develop operational processes to a high standard., • Drive to build their knowledge and skills on existing and emerging technologies., • Self-motivated and organised individual., • Flexibility to work unsociable hours as required to cover sporting events. Advantageous: • Knowledge of the Net Insight portfolio, including experience on the MSR platform, is highly advantageous., • Experience with standard routing protocols such as OSPF and BGP., • Experience in video and audio encoding technologies and parameters., • Knowledge of fibre optical technologies with experience in deployments and troubleshooting., • Proficient in Windows and Linux operating systems. Added MacOS., • Experience with booking systems and/or automation systems., • A degree in engineering, telecommunications, or a related field., • Python scripting experience. Unusual Challenges • International travel will be required at least once a year to support our global team., • The TOC Network Engineer must be able to manage the pressure of a live broadcast environment, where even minor technical issues can have significant consequences., • Cingularity operates a hybrid follow-the-sun support model, and this role's working hours are on an evolving shift pattern. Engineers do not work hours between 00:00 and 07:00. TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee’s or applicant’s race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our ___. For information regarding Terms of Use for this and other TKO websites, please review our ___

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Digital Product Manager Job Description About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. Our Product Managers are pivotal in the delivery of value, fostering collaboration, and taking responsibility for where and how we invest. As a senior member of our Digital Product team, you will play a strategic role in the definition of our digital product investments. You will be forever building on your understanding of both our consumer and business needs, working across the business to realise this value into the market. What you’ll do * Autonomously lead the discovery, definition and delivery of new digital products and features that deliver our key business outcomes * Collaborate effectively with engineering teams, designers, and others to create compelling strategies for our products, and deliver on them * Be passionate about how consumer credit works so that you can disrupt it from the inside out * Challenge and champion technology choices to deliver innovative and resilient solutions that enable both near and long term value * Integrate business analytics and operational excellence in every aspect of product design and development, and define metrics to measure the success of products * Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring * Proven experience working within a regulated industry with demonstrable in market results * A track record of thought leadership and delivery across complex products or platform capabilities * Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication * Proven ability to leverage data and insight to define product strategy and customer experience * Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering * Excellent communication skills, able to engage, influence and inspire * Passionate about achieving the right outcome Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Senior Data Product Manager About this role Year after year we’ve been recognised as a great place to work. In 2025, Capital One was ranked 15th in the UK’s Best Workplaces™ list. At Capital One, we believe great products begin with a deep understanding of our customers. From our earliest days, we pioneered the use of predictive modeling to individually personalise credit card offers, turning the entire industry on its head. Our heritage of data driven decisions, combined with human centred approach, enables us to continue to design and build truly innovative financial experiences for our customers. We’re using this approach to build our next generation data platform, leveraging modern technology to deliver transformative experiences to our customers. We’re seeking a Senior Data Product Manager, who will be pivotal in the delivery of value and fostering collaboration. As a senior member of our Digital Product team, you will play a strategic role in defining where we invest in our data products and platforms, working with stakeholders across Engineering, Business Analysis, Data Science, Data Analytics and Data Governance. What you’ll do * Autonomously lead the discovery, definition and delivery of new data products and platform features that deliver our key business outcomes across data, modelling, reporting and analytical capabilities * Manage existing data products to drive business performance across the value chain, including growth, underwriting, marketing and customer servicing. * Collaborate with data producers and consumers (Data Scientists, Analysts & Engineers) to define Product capability needs and prioritise delivery of those that add most value * Collaborate with your product team, engineering, delivery leads, consulting groups (Architecture, Cyber & Data Risk) and the US Enterprise to ensure those capabilities make it into the hands of our users * Be an advocate for data governance, ensuring that everything we build meets our high standards whilst providing a frictionless user experience * Integrate business analytics in every aspect of design and development, and define metrics to measure the success of products * Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions What you’ll bring * Proven experience identifying business opportunities and translating them into Data, Machine Learning and AI products in the technology or digital arenas. * A track record of thought leadership and delivery across complex products or platform capabilities * Ability to influence and inspire senior stakeholders through strong commercial thinking & engaging communication * Proven ability to leverage data and insight to define product strategy and customer experience * Passionate about collaborating with technically minded data users and engineers, but you can also translate for non-technical stakeholders * Excellent communication skills, able to engage, influence and inspire * Deep understanding of data applications * An understanding of UK regulatory landscapes and consumer lending would be desirable Where and how you'll work This is a permanent position based in our Nottingham or London offices. If you're based in the London office, there will be frequent travel to Nottingham. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in one of our offices 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire Process Manager - Acquisition About the role At the intersection of Digital Product, Change and Risk Management, we aren’t just looking for someone to "manage" a process — we need someone who’ll own and champion our process evolution, working with a high degree of autonomy and in close partnership with our current Process and Product Management team. Your mission is to bridge the gap between ambitious business growth and a sound risk culture, ensuring resilience and sustainability. This role will have a significant impact on the overall effectiveness of our team and to our acquisition success so you’ll need to be passionate about technology, data, product and process excellence. You’ll work collaboratively and embed yourself within our team to proactively find insights, look for efficiencies and drive changes to improve prospects’ experiences and our risk & control frameworks. What you’ll do Our ability to grow and manage risk is tied to the efficiency of our core systems. You won't just manage processes, you’ll help architect how we embed robust risk controls and streamline complex workflows. In this role, you will move beyond tactical oversight to drive the product standard: * Strategic Review: You’ll analyse control metrics, looking for friction or control failures that drive risk or customer pain. * Product Partnership: You’ll liaise regularly with the Product and Technology teams to present your data, influence the backlog and drive change. You’ll be the voice of the customer and process excellence, ensuring key business objectives and risk controls are well-represented alongside short-term fixes. * Deep Dive & Design: You’ll be responsible for ensuring the control suite is efficient, scalable, and fully documented. You may also find yourself working closely with a cross-functional squad, mapping out end-to-end process flows for a key feature or user journey to identify opportunities. * Control Testing: You’ll partner with Second and Third Line functions to make sure our key risks are effectively monitored and documented, with follow-up actions and improvements progressed to completion. The Outcomes You’ll Drive: * Fostering a Risk-Aware Culture: You will act as an SME and consult to our Product teams, shifting the mindset from "compliance as a hurdle" to "risk as a foundation", ensuring risk is mitigated by design. * Driving Automated Governance: You will lead the transition toward a digitized control suite, replacing manual touchpoints with automated, data-driven monitoring to achieve optimum efficiency at scale. * Strategic Stakeholder Management: You will partner with 2nd and 3rd line functions (Risk and Audit) to provide transparent, high-level assurance, turning process reviews into opportunities for continuous improvement. * Data-Driven Decisioning: Leveraging a high level of numerical ability, you will transform raw data into strategic insights that influence prioritization and investment across our acquisition platforms. What we’re looking for We're looking for someone who can combine deep analytical rigor, technical understanding and process governance with the ability to influence cross functionally. Any experience of digital product management would also be an advantage. * You can find the story in the data. You possess exceptional numerical ability and an inherent analytical curiosity to quickly spot trends and opportunities and to navigate complex systems and technology architectures with precision. * You're an improvement expert. You have hands-on experience applying methodologies like LEAN or Six Sigma to drive tangible, measurable improvements in operational processes. * You speak risk. You have experience in Risk Management, understanding how to design and performance-test controls to manage and monitor key business risks effectively. * You thrive cross-functionally. You are an adept communicator who can influence cross-functionally, input into key decisions and drive tangible business results. * You are driven by detail and clarity. You have great attention to detail, not just for documentation, but for understanding the deep interdependencies of systems, technology and data that underpin our processes. Professional Integrity: You bring a balanced, "customer-first" approach to decision-making, ensuring that every efficiency gain also enhances our commitment to fair customer outcomes. Where and how you'll work This is a permanent position and can be based in our Nottingham or London offices. We have a hybrid working model which gives you flexibility to work from our offices and from home. We’re big on collaboration and connection, so you’ll be based in our Nottingham office 3 days a week on Tuesdays, Wednesdays and Thursdays. Many of our associates have flexible working arrangements, and we're open to talking about an arrangement that works for you. What’s in it for you * Bring us all this - and you’ll be well rewarded with a role contributing to the roadmap of an organisation committed to transformation * We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers) * Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance – with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave * Open-plan workspaces and accessible facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms. In London, you can heighten your mood with a run on our rooftop running track or an espresso at the Workshop Coffee café What you should know about how we recruit We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages. We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of internal networks and support groups you could be involved in, to name a few: * REACH – Race Equality and Culture Heritage group focuses on representation, retention and engagement for associates from minority ethnic groups and allies * OutFront – to provide LGBTQ+ support for all associates * Mind Your Mind – signposting support and promoting positive mental wellbeing for all * Women in Tech – promoting an inclusive environment in tech * EmpowHER - network of female associates and allies focusing on developing future leaders, particularly for female talent in our industry Capital One is committed to diversity in the workplace. If you require a reasonable adjustment, please contact All information will be kept confidential and will only be used for the purpose of applying a reasonable adjustment. For technical support or questions about Capital One's recruiting process, please send an email to Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site. Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC). Who We Are At Capital One, we're building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding. Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.

KEY ACCOUNT MANAGER – LUXURY, MERCHANTS & WHISKY SPECIALISTS LOCATION: Nyetimber Group London Office REPORTS TO: Head of Off Trade Sales UK RESPONSIBLE FOR: No direct reports COMMUNICATORS: Position works with Sales team members, Brand Ambassadors, Winemakers, Trade Marketing, Sales Logistics and Brand. MAIN PURPOSE: The Key Account Manager is responsible for driving sales growth, brand presence, and distribution across luxury retailers, whisky specialists, and fine wine merchants in the UK. Given the importance of specialist whisky retailers within the account base, the successful candidate will possess strong knowledge of the premium and collectible whisky category. The role requires the ability to engage credibly with whisky specialists, collectors and expert retail teams, acting as a knowledgeable key account manager for The Lakes Distillery portfolio. SCOPE: The role manages a portfolio of key luxury retail and specialist merchant accounts, including Master of Malt, Hedonism, The Whisky Shop, and Berry Bros & Rudd. Responsibilities include increasing sales performance, brand activation and long-term account development across the customer base. The position also involves building strong relationships with buyers, merchandisers, marketing teams, store managers, and wines and spirits advisors within customers to ensure the brands are effectively promoted and represented in line with the group’s luxury positioning. VALUES & MOTIVATORS: PIONEER Nyetimber is the pioneer of sparkling wine. and more. To be a pionneer means not to follow, and this spirit is central to how we all think and operate when setting out plans and direction for the brand. EXCEPTIONAL Exceptional goes beyond winemaking, it extends to every touchpoint of the brand. At every possible opportunity Nyetimber should difference itself with faultless execution and high quality service. JOIE DE VIVRE A feeling of joy, happiness, and sophisticated love of life that will give us an emotional connection to our customers around the world. RESPONSIBILITIES: Account Management & Commercial Growth • Build and maintain strong commercial relationships with buyers and decision makers across luxury retailers, whisky specialists and fine wine merchants., • Deliver year-on-year growth in volume and value across assigned accounts in line with budget and KPI targets., • Identify and secure new listings for both Nyetimber and The Lakes portfolios across specialist retailers and merchant partners., • Negotiate commercial agreements, trading terms and promotional activity with customers throughout the year., • Lead the Joint Business Planning (JBP) process with key customers under the strategic direction of the Head of Sales Off Trade. Portfolio Development • Develop the Nyetimber portfolio across luxury and merchant channels with a particular focus on flagship cuvées including Blanc de Blancs and 1086., • Expand The Lakes Distillery distribution across whisky specialist retailers and premium spirits merchants., • Secure new listings across gin, vodka and whisky portfolios within the specialist retail sector., • Protect and grow existing business within key luxury retailers. Brand Activation & Marketing • Collaborate closely with Trade Marketing and Brand teams to create impactful retail activations aligned with the brands’ premium positioning, • Plan and execute customer activations including tastings, store events, digital promotions and seasonal campaigns., • Deliver flagship activations with key customers, • Ensure strong brand visibility, merchandising standards and product presentation across retail environments. Customer Engagement & Brand Advocacy • Act as a category expert for The Lakes Distillery within the UK Off Trade, • Confident presenting whisky to knowledgeable trade audiences and delivering trainings, tastings and masterclasses, • Build strong relationships with spirits advisors, store teams and merchant sales staff to drive product knowledge and advocacy., • Represent Nyetimber and The Lakes at customer events, industry tastings and key brand activations. Strategic Development • Develop and deliver a strategic plan for the UK specialist retail and merchant channel., • Identify opportunities to strengthen the brands’ position within the luxury drinks sector., • Conduct competitor analysis and market insight to inform commercial strategy., • Maintain strong cross-functional collaboration with marketing, logistics and production teams to support customer requirements and orders. Reporting & Internal Collaboration • Conduct regular one-to-one meetings with the Head of Sales Off Trade to review performance and strategic initiatives., • Provide monthly sales reports including performance against budget and pipeline opportunities. QUALIFICATIONS & EXPERIENCE: • Proven experience managing key accounts within luxury retail, specialist drinks retail or fine wine merchants., • Expertise working specifically with premium whisky brands and specialist spirits retailers is highly desirable., • Strong understanding of the premium wine and spirits category, particularly within the luxury and specialist retail channels., • Demonstrated success in developing premium brands and delivering commercial growth within high-end retail environments., • Strong network within the UK specialist drinks trade is highly desirable., • Self-motivated with the ability to work independently and take ownership of commercial objectives., • Excellent communication and relationship-building skills, with the ability to influence internal and external stakeholders., • Highly organised with the ability to manage multiple projects and accounts simultaneously., • Strong presentation and reporting skills, with proficiency in Excel and PowerPoint., • WSET Spirits qualification would be advantageous., • Willingness to travel regularly across the UK to visit customers and attend events., • Flexibility to attend tastings, activations and industry events outside standard working hours when required.

Visa Documentation Agent Salary – £26,436 Location – Wandsworth, SW18 1UN Working Style – Office based + Varying shifts. Why Join Us? Recognised as a Great Place to Work for three consecutive years, we are expanding our operations in London and seeking enthusiastic Customer Service Representatives to join us at our newly revamped offices in South West London. Join our vibrant, global family at TLScontact, where we collaborate with governments worldwide to facilitate seamless visa and consular services for travellers and citizens alike. With a rich history in visa processing, we are pioneers in applying our expertise to various government and citizen services, driving digital transformation and enhancing customer satisfaction. As an international powerhouse operating across 90 countries, with 150+ visa application centres and processing millions of applications annually, we are on the lookout for passionate individuals to join our team. Are you ready for an exciting adventure in a dynamic, international environment? Eager to be part of a diverse and inclusive team, united by our shared dedication? If so, you are in the right place! What You’ll Do: As a Visa Documentation Agent, you will be the first point of contact for visa applicants, ensuring a seamless and positive experience throughout the process. Your responsibilities will include: • Providing exceptional client service, guiding applicants through visa requirements., • Managing visa applications in accordance with established procedures., • Handle customer complaints assertively and efficiently, and handle difficult customers with diplomacy, • Welcoming applicants, assisting with application completion, biometric data collection and documentation., • Engaging with applicants to deliver outstanding service and support., • Maintaining accurate records and following administrative processes diligently., • Ensuring professionalism and a friendly demeanor at all times. Required Skills and Experience: • Strong communication and interpersonal skills., • Administrative proficiency with computer systems., • Excellent spoken and written English; fluency in any other language is an advantage, • Prior customer service experience, preferably in a client-facing role., • Ability to build rapport and maintain relationships with diverse clientele., • Attention to detail and the ability to work autonomously., • Self-motivation and reliability, with excellent time management skills., • Experience of working face-to-face in a customer service role or retail environment, • Working in a fast-paced multi-cultural collaborative team environment, and at times in a high- pressure environment during high seasons, • Experience in a Public Sector / Government client working environment is a plus. What We Offer: • Starting salary of £26,436, • Travel allowance, • Generous holiday allowance, including additional leave and bank holidays., • Comprehensive benefits package, including pension, sick pay, and talent development opportunities., • Company-sponsored social events and team-building activities., • Cycle to work scheme, travel allowance., • Recognition programs, including Employee of the Month and Top Agent rewards At TLScontact, we are proud to foster an inclusive work environment where diversity is celebrated and valued. We are committed to equal employment opportunities and pay parity, regardless of factors like race, religion, gender, or disability. Please note that all successful applicants will be required to undergo an enhanced level Criminal Record disclosure. Join us on our mission to redefine global visa and consular services – apply now and embark on a rewarding journey with TLScontact! Please note TLScontact is unable to sponsor those without permission to work in the UK, therefore any applicant must already have permission to work in the UK. Under The Immigration, Asylum and Nationality Act 2006, you must have the right to work in the United Kingdom to be considered for this role. Please find below our Privacy Notice for Recruits:

Sales & Lead Generation Consultant- Entry level Location: London - 3 days in office per week Team: Advisory Services – People, Skills & Workforce Transformation Who we are: With over 50 years of business success, we have a reputation as the world leader in specialist recruitment and workforce solutions. Joining Hays isn’t just about being part of a global business leader, it’s about making a difference in the world of work. About the role We’re looking for a proactive and commercially minded Sales & Lead Generation Associate to help accelerate our growth across People Advisory, Assessment, Workforce Planning, Career Transition, Benchmarking, Early Careers and Talent Analytics. This role sits at the heart of our client engagement engine. You’ll own our inbound communication channels, build strong first-touch relationships with clients, support the design of tailored proposals, and drive targeted outreach campaigns that open doors and create commercial momentum. You’ll also play a key role in executing our sales strategy — identifying target markets, spotting opportunities, and helping us build our track record across priority sectors. If you’re organised, curious, confident in communication and excited by people‑focused advisory services, this is an excellent opportunity to learn, grow and make a real impact. What you’ll be doing Email & Opportunity Management • Own and triage all Advisory service inbound customer enquiries, • Respond promptly and professionally to client enquiries, • Direct opportunities to the right consultants across Assessment, A&D, Career Transition, Benchmarking, Talent Analytics and Early Careers, • Maintain alignment between inbox activity and administrative processes (master trackers, team folders, client logs) Client Meetings & Discovery • Support and, in time, lead introductory client conversations, building rapport and understanding client challenges, • Confidently articulate our service lines and how they solve people and workforce problems in response to identified customer challenges, • Identify opportunities for deeper advisory engagement, • Support the creation of high‑quality, tailored proposals, • Adapt templates to match client needs and organisational branding, • Align messaging to Hays values and the unique outcomes clients are seeking, • Ensure proposals are commercially compelling and easy to navigate Business Development & Marketing Outreach • Deliver coordinated outreach campaigns across key sectors, • Use tools such as LinkedIn Recruiter, Sales Navigator and e‑shorts to build client touchpoints, • Use Mail Merge and OneTouch for scaled email campaigns, • Build and maintain target lists, contact databases and outbound activity logs, • Support content distribution, marketing collateral updates and client communications Bid Opportunity Tracking • Use bid tracker tools to identify potential public‑sector and private‑sector tender opportunities, • Ensure the right advisory team members are informed, • Track bid progress with the Contracts & Bids team, • Support bid strategy: which markets we want to be known for, and where we want to build our presence Sector & Sales Strategy Support • Help execute our sales strategy across priority sectors, • Build case studies, success stories and sector collateral, • Support the development of our track record in areas such as:, • Housing benchmarking, • Workforce planning, • People transformation, • Assessment & development, • Identify target clients and support targeted outreach to build pipeline and influence market presence What you’ll bring • Strong organisation and attention to detail, • Proactive communication and excellent client interaction skills, • Ability to work across multiple service lines and collaborate with different experts, • Confidence in first-touch client conversations, • Interest in people, skills, workforce transformation, and advisory services, • Comfort using digital tools (LinkedIn, Sales Navigator, spreadsheets, CRM-style tracking), • Creative thinker with a commercial mindset This role puts you right at the heart of our commercial engine — driving conversations, shaping opportunity, and influencing how we show up in the market. You’ll build real expertise across our entire Advisory offering, from Assessment and Workforce Planning to Talent Analytics, Career Transition and more, while working closely with senior leaders to help shape a high‑growth, high‑impact function. You’ll play a key role in how we position ourselves in priority sectors, helping build our track record, expand our presence, and unlock new clients, ideas and opportunities. If you want a role where your work directly fuels momentum and growth, this is it.

Purpose: The Sales Manager is responsible for leading and accelerating growth within Kinetico UK’s Direct-to-Consumer residential sales channel. This role focuses on improving the efficiency, capability, and conversion performance of the current Water Treatment Experts, while supporting a structured expansion into new territories. The Sales Manager will champion innovative ways of selling, raise in-home demonstration-to-sale conversion rates, embed referral-led growth, and increase average sale value through solution-led customer interactions. The role is central to delivering a premium, consistent customer experience and driving scalable D2C growth aligned to Kinetico UK’s wider residential strategy Key Areas of Responsibility: Direct Sales Strategy & Leadership • Deliver the Direct sales plan in line with the national residential growth strategy., • Lead, coach, and motivate WTEs to achieve and exceed sales targets., • Set clear KPIs and performance expectations for individual reps and territories., • Build a high-performance culture focused on customer outcomes, accountability, and continuous improvement., • Provide regular performance insights and recommendations to the Head of Residential Sales. Efficiency & Capability Uplift of Water Treatment Experts • Increase productivity and effectiveness of the existing WTE team through structured coaching, ride-alongs, and skills development., • Identify performance gaps and deploy targeted training plans covering product knowledge, consultative selling, and closing skills., • Improve pipeline discipline, CRM (Salesforce) usage, and route planning to maximise demos per rep and success per visit., • Standardise best-practice approaches across the team to ensure consistency and scalability. Conversion Improvement (In-Home Demonstration → Sale) • Own and improve the Direct demonstration journey to raise conversion rates., • Strengthen WTE capability in needs-based selling, value articulation, and objection handling., • Analyse lost sales data to identify barriers and implement corrective actions., • Introduce structured coaching and playbooks to drive improvement in close rate, confidence, and customer trust. Territory Expansion & Growth Delivery • Support the phased expansion of Direct coverage into new UK territories., • Assess territory performance and growth potential, recommending recruitment or resourcing where needed., • Ensure new territories launch with consistent standards of sales process, customer experience, and reporting., • Track ramp-up performance and implement interventions to hit early-stage growth milestones. Innovative Selling & Customer Experience Excellence • Test and implement new ways of selling aligned to market trends and consumer behaviours (e.g., hybrid/virtual demos, digital lead nurturing, consultative water assessments)., • Work with Marketing to align Direct messaging, lead quality, and campaign effectiveness., • Ensure every customer interaction reflects a premium Kinetico experience, from first contact through install handover., • Monitor satisfaction, feedback, and complaints and drive continuous experience improvements. Referral Programmes & Increased Value per Interaction • Embed referral-led selling as a core Direct growth engine., • Ensure WTEs confidently ask for referrals and understand how to position them as a customer benefit., • Design and refine referral mechanics, incentives, and tracking to optimise lead volume and conversion., • Increase average sale value through solution bundling, upgrades, and add-on selling (e.g., RO + softener, service plans, premium options)., • Track and improve AOV, attach rates, and referral-to-sale outcomes. Sales Operations, Reporting & Cross-Functional Collaboration • Ensure disciplined CRM usage for lead tracking, forecasting, and pipeline management., • Provide weekly/monthly reporting on revenue, productivity, conversion, AOV, referral performance, and territory progress., • Collaborate with Service, Operations, and Warehouse/Logistics to ensure smooth installs and consistent customer promise delivery., • Partner with Finance to support accurate forecasting and performance tracking. Key Competencies: · Direct Sales Leadership – strong ability to lead field-based, consultative in-home sales teams. · Performance Coaching – proven skill in uplifting capability, productivity, and conversion through hands-on coaching. · Commercial Acumen – strong understanding of revenue drivers, margins, and value-based selling. · Customer Orientation – commitment to premium customer experience and trust-based selling. · Innovation & Growth Mindset – proactive in exploring new selling approaches and territory models. · Analytical Thinking – data-driven approach to improving conversion, efficiency, and AOV. · Collaboration & Influence – able to work cross-functionally and create alignment around customer outcomes. · Adaptability – comfortable operating in a fast-moving and evolving residential market. · Communication & Relationship Building – strong interpersonal skills with reps, customers, and stakeholders. Qualifications and Experience: Education • Degree (or equivalent) in Business, Sales, Marketing, or related discipline (desirable but not essential). Professional Experience • Proven track record in leading or managing direct/field sales teams (5+ years preferred)., • Demonstrated success improving sales conversion rates and productivity in consultative selling environments., • Experience with in-home demonstration selling models (home improvement, technical consumer products, premium retail, or similar)., • Evidence of implementing referral programmes or increasing AOV through solution-led selling., • Strong collaboration history with marketing and operational teams., • Solid experience using CRM systems (Salesforce preferred) and sales performance reporting. Technical Skills • CRM proficiency (Salesforce preferred)., • Strong analytical and forecasting ability., • Competent with Microsoft Office (Excel, PowerPoint, Outlook)., • Familiarity with digital lead handling, hybrid selling, or e-commerce-supported sales is an advantage. Additional Assets • Experience in water treatment, plumbing, or technical in-home sales environments (advantageous)., • Full UK driving licence and willingness to travel regularly Organisational Context: The Sales Manager is a critical role within Kinetico UK’s Residential Sales structure, accountable for driving performance and growth in the Direct-to-Consumer channel. Reporting to the Head of Residential Sales, the role leads the Water Treatment Expert team through a journey of efficiency improvement, conversion uplift, and geographic expansion. Through strong leadership, innovative selling methods, and a relentless focus on customer experience, the Sales Manager D2C ensures Kinetico continues to grow its residential footprint and maximise value from every customer interaction.

Our client is at the forefront of digital transformation, supporting the world’s most essential organisations through their most complex digital challenges. By providing visibility and insight at an unparalleled scale they help clients solve problems faster, secure what matters, and drive continuous innovation across their digital ecosystems. We are now seeking a Sales Engineer to support the growth of UK public sector accounts. This is a remote, client-facing role for a highly technical and experienced presales professional with a strong Government/Public Sector background and current SC clearance. Key Requirements SC Clearance is essential alongside strong client facing/presales experience from start to finish with hands on networking and designing skills, capable of operating in complex and secure environments. Essential skills and experience: • 5+ years’ experience in IT, with at least 2 years in presales, network engineering, or technical support, • Demonstrable success supporting UK Government or public sector clients, • Ability to translate technical challenges into clear commercial value, • Confident at C-Suite Level and able to hold customer meetings onsite, • Strong expertise in:, • Cisco routing, switching, gateways, and applications, • TCP/IP, SNMP, Netflow, VoIP, • LAN/WAN topologies (MPLS, Frame Relay, ATM), • Security concepts and network infrastructure design, • Network performance and fault/alert management, • Solid understanding of:, • Operating systems – Linux, Windows, • Cloud and virtualisation technologies – SDN/NFV, Public/Private Cloud, • Performance tools – HP/OV, Tivoli, EMC SMARTS, ArcSight, • Relevant certifications – CCNA, CCNP, CCIE, • Formal presales training (e.g. Sandler, Siebel, Afterburner), • Exposure to packet analysis, troubleshooting., • Comfortable with 60-70% UK travel Desirable qualifications: • Degree in Computer Science, Software Engineering, or equivalent technical military training, • MBA or relevant business/leadership qualification, • Knowledge of products such as Arbor, Radwhere, Riverbed, A10, ExtraHop, • Experience authoring whitepapers, contributing to product strategy, • Familiarity with security audits, RFP/RFI responses, • Exposure to security analytics tools and techniques, such as log analysis, anomaly detection, or traffic monitoring, with an interest in developing stronger skills., • Understanding of full packet capture and analysis concepts, or hands-on experience with tools like Wireshark, Zeek, or similar platforms., • Awareness of cybersecurity frameworks and best practices (e.g., NIST, ISO 27001) and how they apply to network assurance. Role & Responsibilities As Sales Engineer, you will play a vital role in driving revenue by delivering technical presales support, demonstrating product value, and shaping best-fit solutions. Reporting to the Regional Sales Director, you will act as a trusted advisor for public sector clients and internal stakeholders. Responsibilities include: • Leading technical discovery and supporting the full sales cycle, • Differentiating solutions from competitors using compelling value stories, • Acting as a technical expert across integrators, service providers, and Government, • Partnering with product and engineering to influence roadmaps and relay market feedback, • Contributing to technical documentation, RFPs, and whitepapers, • Building strong customer relationships and identifying upsell opportunities, • Representing customer needs internally and advocating for technical alignment, • Participating in industry events, speaking engagements, and strategic initiatives, • Helping customers use the product to find / troubleshoot problems in PoC etc. Additional Details Remote Working: • Officially home-based, • Must be comfortable with regular travel for:, • Client meetings 3-4 days per week, • Annual conference, • Quarterly convention for Sales Engineers

BGTS is a software and technology solutions company, powered by over 1,800 professionals. With more than 25 years of experience in digital transformation & engineering, technology consulting, and enterprise service management, we empower our clients to achieve success through a combination of engineering expertise and industry insight. Our strategically located engineering centres and group companies in London, Sheffield, Den Haag, Düsseldorf, and other key locations provide flexibility, speed, and convenience, enabling us to deliver tailored, impactful solutions to clients around the world. BGTS is committed to creating value for enterprises by offering high-quality, customer-centric, and results-driven solutions. The company has received multiple international awards and is recognised as one of the largest independent software companies in its region. Responsibilities: • Take charge of identifying and aggressively pursuing sales opportunities within the UK market, leveraging market trends and demand to drive revenue growth., • Spearhead the entire sales process, from prospecting and lead generation to closing deals, with a relentless focus on achieving and exceeding targets., • Proactively engage potential clients through targeted outreach, networking, and strategic initiatives, showcasing our solutions and value proposition with conviction., • Demonstrate exceptional negotiation skills and resilience in overcoming objections to secure profitable deals, always maintaining the upper hand in negotiations., • Forge strong, enduring relationships with clients and industry partners, ensuring satisfaction, loyalty, and repeat business opportunities., • Stay ahead of the curve by staying informed about industry trends and changes, adapting strategies and approaches accordingly to stay competitive. Requirements: • A proven track record of success in a high-paced, target-driven sales environment, within the IT services/staffing industry, • Demonstrable experience in creating and nurturing strong relationships in the target enterprise markets, • A relentless hunter mentality, with a hunger for achieving and surpassing sales targets through proactive prospecting and strategic selling, • Minimum 3 years of experience in sales, demonstrating a consistent ability to deliver results and drive revenue growth, • Entrepreneurial mindset, with a passion for seizing opportunities, overcoming challenges, and making an impact, • Exceptional communication and interpersonal skills, with the ability to influence and persuade effectively at all levels of the organization

We are currently recruiting for full-time Retail Assistant roles in our new London stores. Whilst previous retail experience is required, a comprehensive optical training will be provided for this position. bloobloom was created to change the way people buy their glasses by rebuilding the entire experience. In a market populated by dinosaurs, we’re putting design and technology back at the heart of the process of buying a pair of glasses, making the journey fun and exciting without costing a small fortune. At bloobloom, we also want the right choice to be as easy as wearing a great pair of glasses. That’s why we only partner with ethical factories, we are climate neutral certified, and we donate a pair to someone in need for every pair we sell. We love our customers and want to make a personal connection with everyone that reaches out to us. Beyond the statement, our team has the freedom and means to get creative and go beyond meeting basic customer expectations, in each and every conversation. Our goal is simple. 100% WOW. If you have a cool personality and want to work with other awesome individuals for a great company this is the job for you! Key Responsibilities: • Provide an amazing in-store customer experience, • Demonstrate exceptional product knowledge as well as accurately explain features and benefits of bloobloom lenses and frames, • Carry out the dispensing following the optometrist’s recommendations, • Oversee the complete lifecycle of orders and provide consistent after-sale assistance, • Be the voice of the customer and advocate customer needs/issues cross-departmentally, • Be creative and constantly consider new ways to help us provide the best possible customer service, • Convert customers into bloobloom advocates Who You Are: • You’re a passionate people person and like engaging with customers, • You’re driven and self motivated - you want to excel at what you do!, • You thrive in a multitasking environment and can organise your time efficiently, • You believe in understanding a customer’s pain, building value and solving problems, • You are a team player who works and engages with others to achieve results, • You are a strategic thinker and like to offer new ideas/solutions to improve things Essential Skills & Experience: • Relevant experience in retail, • Fluent English speaker with exceptional verbal, written and general communication skills, • Comfortable in a digital environment Key Benefits: • Opportunity to join a fast-growing and ambitious startup, • Work with a friendly team of highly motivated individuals, • Exceptional scope for progression and development, • An environment where you are listened to and can actually have an impact, • Spacious and modern new stores, with excellent staff facilities, • Regular company socials and events, • Free spectacles and sunglasses for you, and discounts for family and friends, • 22-day Holiday + Bank Holidays, • Competitive salary depending upon experience Further Information: • Type of contract: Full time, • Location: London, United Kingdom, • Working Hours: 40 hours per week