Quality Assurance Coach
1 day ago
Wheathampstead
About BarhaleWho are Barhale?Barhale is a business founded on family values, having been established by our Chairman, Dennis Curran, in 1980. We are one of the largest privately owned civil engineering and infrastructure specialists in the UK, with over 40 years of experience in providing design, civil engineering and maintenance services working across multiple sectors, including:WaterTransportBuilt environmentEnergyWe operate as a tier one partner for blue chip, regulated and private clients, working as part of large frameworks, joint ventures and alliances, as well as on individual standalone projects, developing long-term relationships based on delivering to the Barhale values which have been integral to our business since their inception in 1985.Our direct delivery model is at the core of everything we do, as we believe that people are our greatest asset. Therefore, we robustly source, train and retain all our own frontline delivery teams as well as management and support services. We employ over 1,200 employees nationwide.We possess a range of specialist skills to support our civil engineering and infrastructure activities, including:TunnellingMEICATemporary and permanent designSteel-fabricationSigns (design and fabrication)Health & safety equipment and products, including PPEWhy join Barhale?As Gold Investors in People, we are committed to a high standard of people practices, creating an inclusive environment and ensuring cultural alignment to business strategy, ethos and philosophies.Job security, long-term secured work through various frameworks and large infrastructure schemesA broad range of civil engineering, mechanical and electrical schemes across some of the UKs largest infrastructure projects and clientsStrong career progression as demonstrated by our track record in promoting from within, as we believe this is a key driver of our successQuality Assurance CoachThe RoleThe role of a Quality Assurance Coach is to support and champion our operational Project Teams and Black Hat Supervisors in delivering projects to the highest quality standards.Reporting across the region, you will provide coaching, mentoring, and practical guidance to ensure quality requirements are understood and effectively implemented throughout the project lifecycle, particularly during delivery and close-out phases. Through regular inspections, site visits, and one-to-one engagement, you will help teams to deliver right-first-time outcomes, reduce defects, rework and identify and address quality risks while promoting a culture of continuous improvement.Working closely with the Central Quality Function, you will support quality investigations, drive corrective actions, ensure compliance with ISO 9001 and client requirements, and lead initiatives that improve project quality performance and operational excellence.Key ResponsibilitiesQuality coaching and leadershipCoach and support Project Managers, Site Managers, Engineers, Supervisors, and operatives in the application of quality management processesPromote a culture of "Build it Right First Time" across all stages of project deliveryDeliver quality briefings, workshops, toolbox talks, and lessons learned sessionsDevelop quality awareness and competence throughout project delivery teamsAct as a trusted advisor on quality requirements, standards, and expectationsAssurance and complianceUndertake planned quality assurance reviews, inspections, and surveillance activities across projects and frameworksVerify compliance with project specifications, contract requirements, Inspection & Test Plans (ITPs), Works Information, and relevant industry standardsMonitor adherence to company Integrated Management Systems and ISO 9001 requirements and client specifications and standardsSupport project teams in developing and implementing Inspection and Test Plans (ITPs), Quality Plans, Roles and Responsibilities, and associated documentationReview quality records and documentation to ensure completeness, accuracy, and traceabilityAssess the effectiveness of project quality controls and identify opportunities for improvementNon-conforming product managementSupport the investigation of quality issues, defects, complaints, and non-conforming products (NCP)Guide project teams to identify corrective and preventative actions, or Non-Conforming ProductsMonitor action completion and verify effectiveness of improvements implementedIdentify recurring trends and support organisational learning initiativesContinuous improvementAnalyse quality performance data and audit and inspection findings to identify improvement opportunitiesShare lessons learned and best practices across business units and project teamsSupport development and implementation of quality improvement plansContribute to the review and enhancement of quality procedures, standards, and assurance processesSupport the production of Quality Alerts following quality-related incidents and poor-quality standards identified on-siteSupport the production of Quality Best Practice Bulletins and communicate to the Region on a quarterly frequencyStakeholder engagementBuild strong working relationships with clients, project teams, designers, subcontractors, suppliers, and delivery partnersSupport project teams during client, Quality Assurance Reviews and AuditsAct as an ambassador for quality excellence throughout the organisationCollaborate with Health, Safety, Environment, and Operational teams to ensure integrated compliance and performance, and achievement of quality objectivesPromote a positive quality culture throughout the businessGovernance and reportingProduce clear inspection, and assurance reports with practical recommendationsMonitor project quality performance against key metrics and objectivesProvide regular feedback to Central Quality function, and operational leadership teamsSupport management reviews and reporting requirementsAbout youEssentialProven experience within civil engineering, infrastructure, utilities, highways, rail, water, energy, or major projectsStrong understanding of construction quality assurance and quality control processesKnowledge of ISO 9001 Quality Management SystemsExperience undertaking audits, inspections, and assurance activitiesUnderstanding of Inspection & Test Plans (ITPs), quality documentation, and project recordsExcellent coaching, facilitation, and influencing skills, including Ability to challenge constructively and drive positive behavioural changeAbility to work independently across multiple projects and locationsAbility to analyse trends and identify improvement opportunitiesStrong report writing and communication skillsFull UK driving licenceDesirableLead Auditor or Internal Auditor qualificationMembership of CQI, ICE, CIHT, or similar professional bodyHNC/HND or Degree in Civil Engineering, Construction Management, or related disciplineExperience working on National Highways, water, rail, utilities, or major infrastructure frameworksRoot Cause Analysis and Continuous Improvement trainingKnowledge of ISO 14001 and ISO 45001 management systemsCaring and investing in youOur values have been embedded at Barhale for over 40 years, and they are our guiding principles regarding how we care and invest in people. Our values are our commitment to being a people-centric company.As a Gold Investors in People company and a Sunday Times 100 Best Company to Work For, we are committed to investing in people. We are passionate about creating a working environment where people are supported throughout their careers, where people can enjoy security and be part of a company that cares about them.From the moment you join us, your well-being and career aspirations will be supported by.Competitive salaryCompany PensionLife AssurancePrivate Medical25 days of annual leave in addition to 8 public bank holidays and loyalty days8 hours volunteeringEmployee Assistance Programme to support your mental, physiological and financial wellbeingFlexible benefits via salary sacrificeCompany car/green car scheme/car allowance/Van (dependent on position)Leadership & management training and coachingRegular line management engagement and appraisal to support your career progressionDevelopment supported by internal and externally delivered trainingContinuous service awardsTPBN1_UKTJ