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Senior Administrator Salary: £32,000 - £35,000 per annum Location: Milverdene Limited NW9 8TR Employment Type: Permanent Probation Period: 3 Months Hours of work: Monday to Friday Milverdene Limited are a long-established property maintenance company, providing both commercial and domestic heating, electrical, repairs and installation services. Our customers include Housing Associations, private Landlords and private Customers. Our philosophy is simple; dedicated to service excellence to our customers. The quality and traceability of service is of paramount importance to enable us to consistently deliver superior service to our customers. The Role The Senior Office Administrator is a key role responsible for overseeing and supporting the office functions. This position will ensure that office operations run smoothly, efficiently, and are aligned with company policies. The Senior Office Administrator will handle various administrative tasks, primarily within the office but not always exclusively. Core Responsibilities: Office Operations Management: Oversee the day-to-day office administration, ensuring smooth office operations. Ensure the office environment is clean, safe, and well-equipped with necessary supplies. Manage administration and other ad hoc tasks Administrative Support: Provide high-level administrative support to senior executives and department heads. Emails Word documents Excel documents and develop a strong understanding of our IT system and support in the Phase 2 development of the system. Prepare reports, presentations, and other documents as required. Potentially Organise company events, meetings, and conferences, including Toolbox Talks. Team Leadership and Supervision: Supervise, train, and mentor junior administrative staff as appropriate. Delegate tasks to administrative team members and ensure deadlines are met. Communication and Coordination: Act as the point of contact for internal and external stakeholders. Ensure smooth communication across departments and facilitate problem-solving when needed. Maintain a professional and welcoming office environment, addressing visitors and clients as necessary. Records and Documentation: Maintain and update office records, files, and databases, ensuring confidentiality and accuracy. Handle confidential documents, correspondence, and communication in compliance with company policies. Prepare and process reports for management, including office expenses, and employee performance. Support Process Improvement: Support implementation of best practices and process improvements to streamline office operations. Suggest improvements to enhance productivity, employee satisfaction, and the overall office environment. Compliance and Legal Support: Ensure the office complies with all relevant health and safety regulations Potentially Assist with handling compliance-related tasks such as insurance, HR documentation, Recruiting and other legal paperwork. Skills Required: · Strong organisational and multitasking abilities. · Excellent communication and interpersonal skills. · Proficiency in office software (e.g., Microsoft Office Suite). · Experience with office management systems and procedures. · Knowledge of office equipment. · Strong problem-solving and decision-making skills. Qualifications: Education: Diploma of Higher Education (preferred), Office Management, or a related field Experience: At least 5-7 years of experience in office administration or a similar role, with at least 2-3 years in a senior or supervisory capacity.

Job Title: Customer Service Manager (SOC: 4143) Location: 7 A Henriques Street, London, England, E1 1NB (On-site) Reports To: Operations Manager About Us: East Dragon LD Ltd is a premier online retailer specializing in luxury superbrands, high-end fashion, and luxury watches. Based in London, we pride ourselves on delivering exceptional quality and style to our B2C clients. While rooted in the UK, we are rapidly expanding our operations into global markets to bring our curated collections to a worldwide audience. Our mission is to provide an unmatched shopping experience and maintain our reputation for excellence in the luxury retail sector. Job Summary: The Customer Service Manager will oversee all aspects of the customer service department, ensuring that B2C clients across the globe receive timely and effective assistance. You will lead and develop a team of representatives, resolve escalated issues, and contribute to shaping the overall customer service strategy. This includes gathering customer feedback to make data-driven decisions and building a loyal customer base through exceptional service. Key Responsibilities: Customer Service Leadership and Strategy - Gather and analyse customer feedback to derive actionable insights and improve service operations. - Develop and implement a data-driven customer service strategy for online operations. - Launch initiatives that build customer loyalty, ensuring repeat business and long-term satisfaction. - Ensure prompt and effective resolution of customer inquiries, complaints, and escalations. - Foster a customer-centric culture within the team. Team Management - Recruit, train, and mentor a multilingual customer service team with expertise in luxury markets. - Set clear objectives and provide regular performance feedback to ensure a high-performing team. - Manage staffing schedules to ensure adequate support during peak business hours and across time zones. - Conduct training sessions to enhance customer service skills and knowledge. - Motivate and empower the team to exceed customer satisfaction targets. Customer Experience - Oversee customer inquiries across multiple channels, including email, chat, phone, and social media, with a focus on luxury clientele. - Collaborate with teams such as Marketing, Sales, and Logistics to elevate the overall customer experience. - Address and resolve escalated customer complaints promptly, ensuring professional and personalized resolutions. - Monitor and leverage customer feedback to identify areas for improvement in products, services, and processes. Process Improvement - Develop, document, and continuously refine customer service policies and procedures. - Work closely with departments such as logistics and marketing to resolve customer issues efficiently. - Leverage CRM tools and technology to streamline workflows and enhance service delivery. - Stay updated on industry trends and best practices to drive innovation in customer service. Reporting & Analytics - Track and report on key performance indicators (KPIs), including response times, resolution rates, and customer satisfaction scores. - Analyse customer service metrics to identify trends and recommend strategies for improvement. - Prepare detailed reports for senior management, highlighting successes, challenges, and growth opportunities. Problem-Solving - Handle complex or sensitive customer issues, turning challenges into opportunities for exceptional service. - Proactively anticipate potential issues and implement preventative measures to enhance customer satisfaction. Qualifications: Required: At least 2 years of proven experience in a customer service or customer success role, ideally in a B2C environment. Previous experience in the fashion industry, particularly in luxury brands or watches, with a strong understanding of the online fashion business model. Outstanding communication, interpersonal, and conflict-resolution skills. Strong organizational and multitasking abilities in a fast-paced environment. Preferred: Experience using CRM tools. Experience in managing customer service teams in an in-office setting. Proficiency in data analysis and tools like Excel or Google Sheets. Key Attributes: A customer-centric approach and a genuine passion for helping people. Ability to lead, motivate, and inspire a team to excel. Calm under pressure, with a proactive and solution-oriented mindset. What We Offer: Competitive salary and performance-based bonuses. Opportunities for career growth and professional development. A supportive and collaborative work environment. Employee discounts on all East Dragon LD Ltd products. 28 holiday pay per year.

Who are you? - A flexible, motivated, hardworking and Self-employed driver willing to deliver our amazing fresh pasta across London. - You own a motorbike. You will need to pay for your own fuel. - You have at least one year of experience as delivery driver (preferred). - You can adhere to assigned routes and following time schedules. - You are able to deliver our product to customers in a safe and timely manner while providing excellent customer service. - You have Delivery/hire and Reward insurance and the Right to Work in the UK. - You have a Driving license with 0 points. All documents will be checked upon application. Benefits - Work is available 7 days a week between 8.00am and 7.00pm. - You can let us know your availability one week in advance and we will try to accommodate it depending on the workload. - Weekly pay. - Self Employed. - If a delivery is in the congestion zone, we will pay the congestion charge. What you'll do: - You will pick the orders from our Factory in Park Royal, North Acton. - Delivering our Fresh pasta across London. - Maintaining regular communication with route dispatchers. - Review deliveries with recipients to ensure they are accurate. - Obtaining delivery confirmations from customers. - Reporting any issue to the responsible.

As a Residential Sales Representative, you will be at the forefront of our company’s growth, building strong relationships with homeowners to promote and sell our products/services. This role requires excellent interpersonal skills, a proactive mindset, and the ability to effectively communicate value to potential customers. If you thrive in a fast-paced environment and enjoy engaging with people, this opportunity is for you. Key Responsibilities: Engage with prospective customers in residential areas through door-to-door outreach. Present and explain the features, benefits, and value of our products/services to meet customer needs. Build trust and establish long-term relationships with homeowners. Identify customer concerns and address them professionally to close sales effectively. Meet and exceed sales targets and performance goals. Accurately document customer information, sales, and feedback in the CRM system. Stay informed about industry trends, competitors, and product updates. Represent the company with professionalism, integrity, and enthusiasm. Qualifications: Strong communication and interpersonal skills. Self-motivated and goal-oriented with a proven ability to achieve results. Resilient, adaptable, and able to handle rejection positively. Previous experience in sales or customer service is preferred but not required; training will be provided. Ability to work independently and as part of a team. High school diploma or equivalent required; additional education is a plus. A valid driver’s license and reliable transportation may be required depending on the territory. What We Offer: Competitive base salary plus commission/bonus structure. Comprehensive training to ensure your success in the role. Opportunities for career advancement and professional growth. Supportive team environment with ongoing mentorship. Flexible work schedule to balance personal and professional needs. Join us and be part of a team that’s dedicated to creating exceptional customer experiences while driving meaningful results. Together, we’re shaping the future of residential sales.

Salta Grill at Leather Lane is currently has a vacancy on our successful outdoor trendy street food outlet Monday to Friday lunch time service WEEKENDS OFF ! Key Responsibilities: - To help prep up food for service - To help set up our out-door store to ensure it is the best it can be (This includes carrying up and down stairs) - To offer customers a high level of service during lunch to maximise sales (You will need to be ready to work in all weather conditions) - To help clean, close and prep food for the next day You Must Have : 1. Full documents 2. 2 years previous experience In exchange for your passion we offer a great package: Top rates paid with holiday + pensions + free food of course 15 hours per week. Monday to Friday. Sociable hours (No evenings or weekend work) Our people are the lifeblood of our company We produce the right products at the right time and deliver a wonderful customer experience Are You Interested ? If so APPLY NOW with your CV And if we like what we see from you CV, we'll be in touch and invite you along for an interview Job Types: Part timeContract, Permanent

We are seeking a dynamic and experienced Store Manager to oversee our retail operations. The ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. As a Store Manager, you will be responsible for managing daily operations, driving sales performance, and ensuring a positive shopping experience for our customers. This role requires excellent time management, administrative capabilities, and the ability to manage a diverse team effectively. Duties · Manage daily store operations to ensure efficiency and effectiveness. · Lead, motivate, and develop a team of sales associates to achieve sales targets. · Oversee inventory management, including stock levels and product displays. · Implement sales strategies to drive revenue growth and enhance customer satisfaction. · Maintain high standards of visual merchandising and store presentation. · Handle administrative tasks such as scheduling, payroll, and reporting. · Provide excellent phone etiquette when dealing with customer inquiries or complaints. · Ensure compliance with company policies and procedures. · Foster a welcoming environment for customers by promoting a culture of service excellence. · Act as a point of contact for multilingual customers to enhance their shopping experience. Qualifications · Proven experience in retail management or a similar role is essential. · Strong team management skills with the ability to inspire and lead others. · Excellent time management skills to prioritise tasks effectively. · Administrative proficiency in handling reports and operational documentation. · Bilingual or multilingual capabilities are highly desirable to cater to diverse customer needs. · Strong sales management skills with a track record of achieving targets. · Exceptional interpersonal skills with an emphasis on phone etiquette and customer interaction. · Ability to adapt in a fast-paced retail environment while maintaining composure under pressure.

Our Kitchen Assistants/Team Members are responsible for preparing our food offering to the highest quality and standards. Their role is crucial in maintaining a smooth and efficient operation in the kitchen. Opening hours: from 10.00am to 2.00am from Monday to Sunday What you'll do at Pasta Evangelists: - Ensuring that the kitchen is set up and ready for each service with the right amount of prepared Pasta Sauces and other ingredients that ensure the right amount for quick service but does not negatively impact food costs i.e. wastage. Including preparing par levels in the pre-prepared cold delivery fridge. - Wear a full smart clean uniform to the brand standard at all times whilst on shift and protective clothing as required. - Ensure the full Pasta Evangelists Standard is adhered to, thereby ensuring our Pasta and other Products are kept to the highest possible standard for Best product quality to our customer. - To ensure that the kitchen is exceptionally clean and complies with all Health and Safety / Quality and Safety regulations. - To keep an eye on the Availability and Inform the Team leaders and wider team in advance. - Document and keep a record of information on food as appropriate to the company policy and effective date labelling and make sure stock rotation principles (FIFO) are fully adhered to. - Ensure that all par levels are maintained. - Ensure any food wastage is recorded accurately. - Utilise the SOP to maximise the quality and speed of food readiness. - For all equipment i.e. Fridges, Pasta Boiler, Ovens, Microwaves etc ensure that the right temperature records are kept and the correct procedures are followed for safe food handling. - Ensure all equipment is maintained to the SOP standard. E.g. Kitchen management system, oven, fridges, freezers etc. - Preparing and cooking food to the highest of standards and complying with the preparation of all food that meets Pasta Evangelist’s requirements as laid out within “How to Cards”. - Ensure all food is prepared quickly, in the correct order, to the How to Card standard and in line with all SOP’s. - Full Checking deliveries into the Store and reporting any issues to the Team Leader/ Manager. To Ensure that all deliveries are Received & stored appropriately and storage requirements are adhered to. - Full Operating the wash-up area effectively and ensuring any equipment used is thoroughly cleaned. - Full Use correct signage whilst cleaning is taking place. - Full Ensure that all rubbish is disposed of correctly at all times, following the company waste management processes in relation to recycling and adhering to Local Authority requirements. - Reporting of any equipment defects quickly to Team leader or Area Manager. - Full Ensure that all close down kitchen procedures are followed and that the kitchen is always clean and prepared as possible for the next shift. - Full Regularly organise pest checks and report any concerns to the Team leader and higher management. Who are you: - You have knowledge of safe food handling, storage, and preparation techniques to prevent foodborne illnesses (preferable). - You are familiar with basic culinary techniques such as chopping, slicing, dicing, and measuring ingredients. - You have the ability to work efficiently in a fast-paced environment, prioritize tasks, and manage time effectively. - You are meticulous and detail-oriented when it comes to food preparation, cleaning, and maintaining kitchen organization. - You have the ability to work well as part of a team, communicate effectively with colleagues, and follow instructions from the Team Leader and/or Area Manager. - You are willing to adapt to changing situations, work schedules, and tasks as required in a dynamic kitchen environment. What we can offer: - £11.44 per hour - £12.44 per hour from midnight onwards. - Monthly bonus according to site performance. - Join a dynamic, fast-moving & diverse team - Regular team socials - Free Pasta Evangelists products - Referral Scheme bonus - Cycle to work scheme - Development Opportunities - you can grow inside the business.

Part-Time Driver and Inflatable Operator Active Day Camps’ partner Active Events are actively recruiting, a reliable, energetic, and customer-focused individual to join our team as a Part-Time Driver and as an Inflatable Operator. This dual role involves delivering, setting up, and packing up inflatable units and event equipment like Bouncy Castles, Silent Disco, Soft Play etc, while ensuring customer satisfaction. If you enjoy hands-on work, being outdoors, and interacting with people, this role is perfect for you! Responsibilities: · Safely drive Company Vehicle to deliver Inflatables and Event Equipment to various locations in London only. · To be reliable and show up for all shifts on time. · Load and unload equipment in a safe and organised matter – ensuring no damage can be done to the item(s). · Assemble and install inflatables and other event equipment at customer sites · Ensure all equipment is clean, secure, and properly set up according to safety laws/standards. · Dismantle and pack equipment after events, ensuring it’s ready for the next use. · Interact professionally with clients, providing excellent customer service. · Demonstrate how to safely operate inflatables and event items when necessary. · Inspect and clean equipment before and after events. · Report any damages, repairs or maintenance needs to management. · Availability to work weekends, holidays, and flexible hours based on event schedules. · Strong attention to detail and commitment to safety protocols. · Excellent communication, time keeping and customer service skills. · Keeping accurate records of deliveries, mileage, and fuel, and submitting documentation to management. · Communicate any issues with vehicles, products or deliveries immediately to line manager. · Communicate any incidents or accidents no matter how minor to line manager, including any parking offences or tickets. · As a representative of the company to our clients the driver must wear the correct uniform to the correct standard at all times. · To ensure all our customers receive an amazing delivery service every time. · To know and be familiar with the Delivery Schedules, Customer Lists and Customer Requirements Qualifications · Valid Manual Driver’s Licence – with a clean driving record. · Ability to lift and carry heavy equipment (up to 75 kg). · Prior experience in event set-up, delivery driving or similar roles is desirable but not essential. · Be willing to undergo an enhanced DBS check processed by us, no upfront cost. Please Note: Events will be both indoor and outdoor, you will not be able to use the company van for other work. Pay · £14 per hour / full day rate can be agreed in busier periods. · Reimbursed for petrol etc. How to Apply · CV with contact details to – Closing Date is 5th February 2025

Location: London, UK Company: Stanley Ley About Stanley Ley: Stanley Ley is a renowned provider of high-quality legal wear and accessories, serving professionals in the legal field. We pride ourselves on our commitment to excellence and exceptional customer service. Job Summary: We are seeking a detail-oriented and organized Administrative Assistant to support the daily operations of Stanley Ley. The ideal candidate will handle administrative tasks, assist with customer service, and ensure smooth functioning across the business. Key Responsibilities: Administrative Tasks: • Manage and organize company documents, files, and records. • Handle correspondence, emails, and phone calls professionally and efficiently. • Schedule appointments, meetings, and maintain calendars for senior staff. • Process invoices, payments, and basic bookkeeping tasks. • Order and maintain office supplies. Customer Service Support: • Assist customers with inquiries, both in-person and via phone/email. • Ensure a professional and welcoming environment for clients visiting the store. • Handle customer complaints or escalate them to the appropriate department. Operational Support: • Coordinate with suppliers to track orders and deliveries. • Assist in preparing reports, presentations, and spreadsheets. • Support the management team with ad-hoc tasks and projects as needed. • Ensure compliance with company policies and procedures. Requirements: • Experience: Previous experience in an administrative or assistant role preferred. • Skills: • Excellent written and verbal communication skills. • Proficiency in Microsoft Office Suite (Word, Excel, Outlook). • Strong organizational and multitasking abilities. • Attention to detail and accuracy. • Ability to handle sensitive information with confidentiality. • Personal Attributes: • Professional demeanor and a positive attitude. • Ability to work independently and as part of a team. • Customer-focused mindset. What We Offer: • Competitive salary. • A supportive and collaborative work environment. • Opportunities for professional development and growth. • Discounts on company products. How to Apply: Please send your CV and a cover letter detailing your suitability for the role.