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Role: Store Manager Location: Harrogate Job type: Permanent, Full-Time, 40 hours Reporting to: Area Manager Who are we? For over 30 years, we’ve travelled, we’ve laughed, we’ve grown. We believe life is for living and more fun with those we love. We are Made for Life. Our mission statement- Crafting clothes for life’s everyday adventures. Today, tomorrow and always. Our Product formula: Considered style. Trusted Quality. B Corp certified. Equality and inclusion isn’t an aspiration but the standard. We promote and drive equality within our workforce to ignite an inclusive foundation for us all to build from and truly connect with our customers, colleagues, and communities alike. You play a key part in creating an environment free from prejudice, racism, sexism, harassment, bullying and any other form of marginalisation in our workplaces. The Challenge – Balancing Our Values While Being Commercial We're looking for talented retailers who thrive in a dynamic environment, enjoy life to the full, understand our brand and customers, and have a passion for developing and succeeding. As a natural leader, you will coach, develop, and support your team to help them reach their full potential while nurturing a fun and exciting atmosphere. Role Responsibilities • Be a Brand Ambassador – Lead by example, promoting the FatFace brand and culture through your team. Align yourself with the company’s social and environmental mission and champion initiatives you can directly impact., • Deliver Outstanding Customer Experience – Ensure the highest and most consistent standards of customer service and engagement., • Drive Commercial Success – Take ownership of the store’s performance, making data-led business decisions, identifying opportunities, and driving results., • Lead & Develop Your Team – Inspire, coach, and support your team members to reach their full potential through ongoing development and feedback., • Maintain Visual & Operational Excellence – Uphold store presentation, product displays, and stock standards to create an inviting shopping experience., • Ensure Compliance & Profitability – Manage store operations effectively, including stock control, security, and health & safety, while ensuring profitability., • Build Community Connections – Foster relationships with local businesses and community initiatives, supporting FatFace’s broader purpose. Skills and Experience We’re looking for a Store Manager with: • Proven experience in retail management with a track record of driving commercial success., • Strong leadership skills with the ability to inspire, motivate, and develop a high-performing team., • Excellent communication and organizational abilities., • A passion for delivering exceptional customer experiences., • Ability to make data-driven decisions and spot opportunities for growth., • Experience in visual merchandising and stock management., • A positive, adaptable, and resilient attitude in a fast-paced environment. Role Competencies • Leadership & People Development – Ability to lead, mentor, and develop a motivated, engaged team., • Commercial Acumen – Understanding of key business drivers and ability to make strategic commercial decisions., • Customer Focus – Commitment to delivering exceptional service and creating memorable experiences., • Communication & Influence – Strong verbal and written communication skills, with the ability to engage and inspire., • Resilience & Adaptability – Thrives in a fast-paced environment, handling challenges with positivity., • Operational Excellence – Attention to detail in managing store operations, stock control, and compliance Key Contacts and Relationships: • Reporting to: Area Manager, • Key internal relationships: Regional Team, HR, Visual Merchandising, Stock Control, and Marketing teams, • External relationships: Customers, Local Community Partners Accountable for Resources: • Store team performance and development, • Store budget and financial targets, • Stock control, and loss prevention, • Store compliance with company policies and legal requirements FatFace Benefits: • 25 days holiday plus bank holidays, • Perkbox our online platform to use from day one (this includes amazing online discounts, home workouts, wellbeing content, popular brand discounts etc.), • THRIVE – Our learning management system- access from day one with 1000’s of pieces of learning, • Dental Insurance (employee funded), • Pension scheme, • EAP support around the clock- UNUM/Retail Trust/ Fashion Textiles Support, • Income Protection/Death in service for Salaried staff, • Sick pay allowances, • Eye Tests/contributions to glasses, • Sabbatical leave in line with service, • Enhanced Family Friendly policies i.e. Maternity Leave, • Refer a friend scheme