Operations Manager
4 days ago
London
Operations Manager Contract: Professional Services, Production & Technology Location: London, WC2N 6RH Hours of work: 40 Contract Type: Permanent We are seeking an experienced and proactive Operations Manager to lead the day-to-day delivery of workplace and facilities services at a large, complex London site. This is a highly people-facing role with a strong emphasis on stakeholder management, operational excellence, and health and safety compliance across a high-profile environment. Job Description Reporting directly to the Senior Operations Manager – London & South Region, this role is responsible for translating operational plans into effective on-site delivery. You will lead site-based teams, manage subcontractors across workplace solutions, and ensure services are delivered in line with contractual requirements, SLAs, KPIs, and ISS standards. Key Responsibilities • Lead the day-to-day delivery of workplace and facilities services at the London site, ensuring consistent service standards., • Ensure full compliance with SLAs, KPIs, statutory requirements, and ISS policies, with a strong focus on health and safety., • Implement operational plans and priorities as directed by the Senior Operations Manager – London & South Region., • Act as the primary on-site escalation point for day-to-day operational issues, ensuring timely and effective resolution., • Lead, motivate, and develop site-based teams, including housekeepers and subcontracted service providers., • Manage all aspects of staff management, including performance, attendance, absence, conduct, and capability., • Deliver effective stakeholder management, building trusted relationships with client representatives and key site stakeholders., • Monitor, report, and support site financial performance, operational risks, and continuous improvement actions. Professional and Personal Competencies/Qualifications • Experience within workplace services, facilities management, or workplace environments., • Experience managing multiple service streams, including subcontractors (desirable)., • Strong stakeholder management skills within a complex, people-facing environment., • Proven people management capability, with the ability to engage, motivate, and develop teams., • Sound financial awareness, including experience in cost control and budget management., • Confident user of workplace systems and Microsoft Office applications. The Company ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience. Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people. We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #Becomewhoyouwant, #Bepartofsomethingbigger, #aplacetobeyou, #facilitiesmanagement ISS is proud to be a diverse and inclusive employer. ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background. We are proud to be a Gold Employer Recognition Scheme (ERS) award holder and a signatory of the Armed Forces Covenant, recognising our commitment to supporting veterans, reservists, and military families. Through our Joint Forces Programme, we provide mentoring and support to members of the Armed Forces community and their spouses as they transition into civilian careers. We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government’s Disability Confident scheme. Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work. If you have any further queries regarding this role, please contact the Resourcing Team by emailing