Employee assistance programme jobs in RedditchCreate job alerts

Whats on offer for the Sliding Head Setter: Competitive salary up to £16 per hour 34 days holiday (including bank holidays) Employee Assistance Programme Free parking Free uniform Free drinks Pension Scheme Death in service x2 annual salary Staff referral programme Development opportunities Working hours for the Sliding Head Setter: Monday Friday (14.00pm 22.00pm) Next Generation are currently recruiting for ... ZIPC1_UKTJ

Junior Business Development Manager – Defence & Communications Salary: Competitive (dependent on experience) Are you ready to launch your career in Defence communications? Steatite Communications is a market leader in advanced communications solutions, including Wave Relay® MANET systems. We are looking for a Junior Business Development Manager to join our growing team and help drive growth in the Defence, Intelligence, and commercial sectors. What You Will Do: • Build and nurture relationships with Defence and commercial clients., • Identify new business opportunities and support the sales process., • Consult with clients to design solutions that meet technical and operational requirements., • Support product demonstrations, trials, events, and tradeshows., • Collaborate with internal teams to ensure successful project delivery. You need a blend of technical knowledge, sales and business development experience, project and client management skills, and strong interpersonal communication abilities. Experience in Defence or commercial sectors is a big advantage. • 1–2 years’ relevant experience, or a strong potential to grow into the role., • Strong communication skills with the ability to convey ideas clearly, listen actively, and adapt communication to different stakeholders., • Excellent at problem-solving/solution design: experience translating client requirements into practical, feasible solutions., • Presentation & demonstration skills: ability to showcase products, explain technical features, and answer questions confidently., • Motivated, adaptable, and ready to learn in a fast-paced Defence environment., • Ideally have a background in Defence, ex-Armed Forces, or Defence communications., • Understanding Tactical Communications systems and their deployment across Defence., • Technical knowledge of networking, IP, RF, or MANET systems., • Eligible for UK Government Security Clearance., • Work on cutting-edge communications technology in Defence and commercial projects., • Career development opportunities in a growing, innovative company., • Travel and work closely with clients on high-impact projects., • Competitive salary package, • 26 days holiday plus bank holidays, • Discretionary bonus, • Pension scheme – 5% employee contributions, 4% employer contributions (salary sacrifice), • Enrolment in the Employee Share Scheme after 12 months of service, • Access to Westfield Healthcare scheme including corporate healthcare plan and wellbeing support, • Employee Assistance Programme for personal and professional support, • Discount scheme including retail, travel, and gym memberships, • Application Review– Your application will be reviewed by Recruitment & Hiring Manager, • Initial Screening – Shortlisted candidates will be invited to a Teams Interview to discuss the role and your experience in more detail., • Interview – candidates will be invited to a face-to-face interview at our offices. This may include competency-based questions and discussion about your technical experience., • Assessment (if applicable):, • Some roles may include a short presentation, task, or technical assessment relevant to the position. Apply Now: Send your CV

Registered Manager Childrens Residential Home (EBD) Salary: £52,000 £60,000 + Bonuses up to £10,000 + Excellent Benefits Location: Redditch Ready to lead a high-performing EBD home where your leadership creates real, lasting change? If youre an inspiring leader in Childrens Residential Care, this is your chance to take on a role where your passion, resilience and vision can genuinely change young lives. We are looking for a dynamic and driven Registered Manager to lead a high-performing EBD Childrens Home where no two days are the same and every step forward makes a difference. Who Will You Be Working For? Youll be joining a small, family-style, therapeutic residential childcare provider known for exceptional culture, high standards and truly child-centred practice. You will take over a Good in all areas rated, 4-bedded EBD home in Redditch, registered since 2021 and historically achieving excellent outcomes for children. The organisation operates two homes with plans to grow in the near future, supported by their recently launched in-house training company, enabling internal delivery of Level 3, Level 5 and Level 7 qualifications, plus an in-house PRICE trainer. The home is already operating at a high standard: Strong oversight from an RI with 20+ years of industry experience Reg 44 and Ofsted consistently satisfied with the home's performance Four young people currently living in the home All are engaging positively with education (three full-time) One child is progressing toward reunification with family. Youll be stepping into a fully staffed home, supported by a capable Deputy Manager and a Senior Team Leader, both of whom work 4050% of their hours off-shift for admin, leadership and support. The provider is well-known for its outstanding culture, passionate directors and genuine commitment to delivering the very best outcomes for children. The Package & Benefits Basic Salary: £52,000 £60,000 p.a. Performance Bonuses: Up to £10,000 p.a. (Ofsted & occupancy) Probation Bonus: One-off £150 On-Call: Only 1 in 4 weekends Professional Development: Complete qualifications up to Level 7 in Strategic Management Clear routes to progress - Dual Registration, Home Opener, Operations or Senior Leadership Wellbeing & Recognition: Six free counselling sessions Employee Assistance Programme Support Staff Bonuses (up to £200 per staff member) Employee of the Month awards Annual Leave: 33 days (inc. bank hols) Paid birthday leave Extras: Refer-a-Friend bonus (up to £500) Blue Light Card High street discounts Salary sacrifice car scheme Death in Service benefit (3 salary) Healthcare & wellbeing support About the Role As Registered Manager, youll lead a supportive, skilled and motivated team to provide outstanding care for young people with emotional and behavioural difficulties. Your leadership will shape the homes culture, drive continuous improvement and ensure children feel safe, seen and supported. You will: Lead with confidence, compassion and integrity Create a safe, inspiring and resilient home environment Champion the needs and voices of young people Mentor and develop your team (including facilitating QCF Level 3 training) Maintain compliance with Childrens Homes Regulations and Ofsted expectations Oversee staffing, budgets, and operational development Promote independence, emotional growth and life skills Deliver and evidence exceptional outcomes About You You are someone who leads by example, stays calm under pressure and is driven to achieve the very best for young people. You will bring: Strong leadership and team motivation skills Excellent communication and partnership-building abilities Emotional resilience and a focus on positive outcomes A child-centred, advocacy-driven approach Solid understanding of legislation and Ofsted frameworks Level 3 Diploma Commitment to achieving or holding the Level 5 Diploma in Leadership for H&SC & CYP Services Join Us and Lead With Purpose If youre ready for a role filled with challenge, reward and genuine impact we would love to hear from you. TPBN1_UKTJ

Job Title: Customer Service Lead Location: UK (Office-Based) Salary: Competitive (DOE) About the Role: We are supporting a leading European organisation within the reusable packaging and fresh supply chain industry in their search for a Customer Service Lead. The company operates a vast network across 25 countries and is continuing to expand within the UK market, supplying reusable trays and logistics solutions to producers, retailers, processors and transportation partners. In this role, you will be responsible for leading the Customer Service Team, ensuring all processes run efficiently, accurately and in line with company standards. You will oversee team performance, training, and development, act as the first escalation point for complex queries, and support the wider business with reporting and data analysis. Alongside leadership responsibilities, you will also play a hands-on role in day-to-day customer service activities. This position is ideal for an experienced Customer Service professional with strong leadership skills and a background in administration, operations or supply chain environments. Key Responsibilities: Team Leadership & Coordination • Lead and support the Customer Service Team on a day-to-day basis, • Plan team workloads and resources to ensure all tasks and small projects are completed, • Coordinate cover for holidays and absences, • Act as the first escalation point for complex queries or complaints, • Monitor, follow up and report on departmental KPIs and SLAs, • Lead departmental projects and continuous improvement initiatives, • Train, coach and develop team members, maintaining accurate training records, • Support the documentation of processes, procedures and internal instructions Customer Service Operations • Act as a main point of contact for customers via phone and email, • Handle and resolve customer complaints, ensuring accurate follow-up and recording, • Support customer onboarding and account creation in SAP, including credit checks, document signing and training, • Manage customer accounts and permissions within SAP, ensuring correct pricing and configuration, • Process blocked orders, reviewing orders daily and communicating with customers regarding pending payments/credits, • Complete supplier-to-retailer transactions accurately and on time, • Investigate and resolve transaction disputes and account issues, including invoicing and order discrepancies, • Complete administrative tasks to support customers and internal teams, • Carry out general office management duties as required Reporting & Analysis • Summarise and report on customer complaints and activities, • Create and maintain departmental reports and documentation using Excel, • Maintain and update all Excel-based tools used within Customer Service, • Analyse data to support complex customer queries and internal reporting needs Key Skills and Experience: • Strong verbal and written communication skills, • Proficient in Microsoft Office with advanced Excel skills, • Minimum 2 years’ leadership/supervisory experience, • Minimum 2 years’ customer service or administrative experience, • Logistics or supply chain experience (desirable), • SAP experience (desirable) Competencies: • Strong leadership and team-management ability, • Able to perform under pressure and manage conflicting priorities, • Customer-focused with a proactive approach, • Analytical mindset with strong attention to detail What Our Client Offers: • Monday–Friday, 08:30–17:00 (bank holiday working required), • 25 days holiday + birthday off, • 4% employer pension contribution, • Private medical insurance, • Life assurance (4× salary), • Employee discounts programme, • Employee Assistance Programme (EAP) offering mental health, financial and legal support

Job Title: Customer Service Specialist Location: Studley (Office-Based) Salary: Competitive + Benefits Contract Type: Full-time, Permanent About the Role: We’re recruiting for a Customer Service Specialist to join a fast-paced logistics operation within a leading European provider of reusable packaging solutions. As part of a growing UK function, you will support key customer processes, ensure smooth end-to-end service delivery, and play an integral role in the daily operation of the Customer Service Team. This is a varied, hands-on position that involves customer communication, order processing, financial checks, administrative tasks, SAP updates and supporting key account activity. You’ll be a crucial link between customers, logistics teams and internal departments, helping maintain a high standard of accuracy, efficiency and customer experience. It’s an ideal role for someone who is detail-oriented, proactive, and confident working in a busy supply chain or service environment. Key Responsibilities: Customer Communication & Support • Act as a main point of contact for customers via phone and email, • Handle, resolve and record customer complaints professionally, • Manage customer onboarding including registration, documentation and credit checks, • Ensure onboarding processes are completed within SLA timeframes, • Maintain up-to-date customer records and accurate permissions, • Process customer orders including amendments, cancellations and pricing queries, • Address invoice and credit note enquiries, • Review customer balance, overdue payments and credit cover daily, • Match supplier and retailer data, identifying discrepancies, • Communicate differences and actions required to suppliers, • Analyse trends and success rates and provide findings to the Key Account Manager, • Produce customer, sales and business reports using Excel, • Support updates and maintenance of internal work instructions, • Complete all administrative tasks to assist customers and internal teams, • Perform general office management duties Candidate Profile: • Excellent verbal and written communication skills, • Proficient in Microsoft Office with at least intermediate Excel ability, • 1+ year experience in Customer Service, Sales Support or Administration, • Logistics or supply chain experience (desirable), • SAP experience (desirable), • Strong attention to detail with high accuracy, • Able to work under pressure in a fast-paced environment, • Proactive, customer-focused and a strong team player What Our Client Offers: • Monday–Friday, 08:30–17:00 working hours (bank holidays required), • 25 days holiday + your birthday off, • 4% employer pension contribution, • Private medical insurance, • Life assurance (4× salary), • Employee discounts programme, • Employee Assistance Programme (EAP) for free mental health, legal & financial support How to Apply: If you’re a detail-driven, customer-focused professional looking for a busy and rewarding role within a growing logistics environment, we’d love to hear from you. About Us: We are a recruitment agency specialising in commercial, operational, and customer-facing roles across the UK. We help place talented professionals into organisations where they can grow, thrive, and make a meaningful impact.

Role: Solicitor (NQ-5 PQE), Private Client Location: Bromsgrove Hours: Full Time Term: Permanent Why join mfg? You’ll be joining a regional law firm that enjoys a strong reputation, recognised in the Legal 500 and Chambers Guide, made possible by our exceptional people. We want to help you reach your full potential, love the work you do and deliver the best results for your clients. It’s our goal to make you feel great about working with us, and we work hard to cultivate a culture that makes it easy for you to stay with us for many years. The Private Client Team Comprising 21 fee earners, the division is led by Partner and Divisional Head, Valerie Robinson. You will be based at the Worcester office, with the wider team working from Birmingham, Bromsgrove, Kidderminster, Telford and Ludlow offices. The Role You’ll be managing a range of Private Client matters commensurate to the role, including LPA’s, wills, estate administration, creation of trusts and supporting with business development events/activities from time to time. Key requirements You will be a qualified Private Client Solicitor or Legal Executive, preferably with the experience of handling a generalist caseload of Private Client work. A full driving licence is required for this role. Day to day, you’ll be successful in this role by: • A commitment to outstanding client care., • Maintaining strong working relationships with internal and external stakeholders., • Adhering to and implementing Law Society and firm guidelines and regulations., • Following regulatory and best practices in accordance with GDPR and Solicitors accounts rules., • Maintaining best practice for debt recovery., • Proactively engaging in marketing and business development including cross-divisional referrals. Salary & Benefits: • Competitive salary, • 25 days’ holiday (plus additional days at Christmas and statutory Bank Holidays), • Healthcare benefit scheme, • Employee Assistance programme and wellbeing services – 24/7 helpline facility, • Discounted legal fees for staff and family members, • Death in service provision, • Auto enrolment in our Company Pension, • Annual colleague event Other reasons to join us • We offer a rewarding career of quality work alongside a commitment to your development. It’s a fantastic environment in which people grow!, • A supportive ‘people first’ culture, driven by wellbeing and work/life balance (it's a 35-hour week)… over 90% of our people responded in our most recent engagement survey that it’s a great place to work and they’re proud to work here., • Committed to inclusion, we aim to employ a diverse section of the community whilst our work for good causes continues to flourish. Many of our people are actively involved in CSR, Sports & Social and Health & Wellbeing groups. For more information on what it’s like to work at mfg, please visit ___ or email to arrange a confidential call to discuss this opportunity further. Agencies please note – we have an agreed Agency PSL in place. #mfgsolicitorsllp #thelawfirmforlife #lifeatmfg

Bromsgrove, Worcestershire £42,289.52 per annum Full Time, Permanent Closing Date:Monday 12thJanuary 2026 @ 9am Interview Date:Thursday 22ndJanuary 2026(in person) Ensuring our customers live in warm, safeand secure homes is central to everything we do. Your technical qualifications will ensure you have the right skills for the role, but just as important is your drive for excellent customer care. We are looking for a Building Surveyor tojoinour existing Surveying team. Our Building Surveyor will bring effective surveying services across the range of BDHT activities focusing on supporting our repairs & maintenance service, effective diagnosis of building issues and deciding upon the best course of action based on response times, customer careand investment needs (egplanned or ad-hoc works). As in all ofour surveying roles you will also be delivering our planned and cyclical programmes and supporting colleagues across the organisation providing a holistic and seamless service for our customers. About you With an HNC/HND minimum in Building Construction or similar recognised qualification, youllbe able to demonstrateexperience of working within the construction industry. You will have excellent communication skills that instil confidence in our customers and be proficient in the use of basic IT systems including the ability to use handheld technology to record client management information. What we can offer in return: 32 days annual leave plus bank holidays Holiday purchase scheme buy up to an additional5 daysholiday per year Holiday buy back scheme bdhtwill buy up to 10 days holiday back from staff Team budgetevery year to enjoy an afternoon out as a team Electric vehicle leasing scheme through Octopus Energy Pension scheme defined contributions pension administered by the Social Housing Pension Scheme (SHPS) Life insurance is available to members of the pension scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme Healthshield Retail discounts scheme Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this) Reimbursement for professional subscription fees Corporate Sponsorship opportunities Reimbursement for HRT pre-paid certificates Reimbursement for annual flu jab Free parking and refreshments Monthly staff compliments raffle Wellbeing calendar of events throughout the year Essential Mileage Bdhtmay exclude candidates from the recruitment process if they have attended three or more interviews in the previous year. Bdhtreserves the right to close vacancies before the stated closing date where the volume of applications is extremely high. TPBN1_UKTJ

Larger Works OfficerHousing/ Construction Bromsgrove, Worcestershire £36,575.24 per annum + excellent benefits Permanent, Full Time(37 hours per week) Closing Date:9th Jan 2026 at 9am Interview Date: Monday12th January 2026 In person interviews We have an exciting opportunity for a Larger Works Officer to join our team and play a vital role in ensuring that significant repairs, property adaptions and damp and mould remediation across our housing stock are delivered to the highest standards! The Role This position is central to maintainingsafe, sustainable homes and improving the living conditions of our residents, in line with the organisations values and objectives. By combining technical expertisewith a strong customer focus, the role ensures that every solution is practical, cost effective and compliant with regulatory requirements. You will: Ensure excellent customer satisfaction is achieved at all timesby maintainingtimelyand informative communication with customers Take full responsibility for all referred larger repairs Effectively diagnose and schedule repairs both internally and externally to our housing stock, providing resolutions and giving technical guidance where required Work closely with Customer Liaison officers to undertake pre and post quality inspections of all works, ensuring customer handover and sign off Work collaboratively with other bdhtteams to effectively deliver larger repairs and damp and condensation works. Liaise with the Building Surveyors and asset management regardingelement & component replacements Update our housing management system with timelyand accurateinformation regardingrepairs delivery and customer communication About you We are looking for an experience and qualified construction professional who has / is: Minimum of 5 years experience within the construction industry, preferably from a recognised trade background An excellent communicator, and ensure that customer satisfaction is regarded as their highest priority Proficient in the use of basic IT systems Experience of working within the Residential Social Landlord Sector (Desirable) HNC/HND minimum in Building Construction or similar recognisedqualification (Desirable) What we can offer in return: 32 days annual leave plus bank holidays Holiday purchase scheme buy up to an additional5 daysholiday per year Holiday buy back scheme bdhtwill buy up to 10 days holiday back from staff Team budgetevery year to enjoy an afternoon out as a team Electric vehicle leasing scheme through Octopus Energy Pension scheme defined contributions pension administered by the Social Housing Pension Scheme (SHPS) Life insurance is available to members of the pension scheme Employee Assistance Programme Mental Health First Aiders Healthcare Cash Back Scheme Healthshield Retail discounts scheme Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this) Reimbursement for professional subscription fees Corporate Sponsorship opportunities Reimbursement for HRT pre-paid certificates Reimbursement for annual flu jab Free parking and refreshments Monthly staff compliments raffle Wellbeing calendar of events throughout the year Essential Mileage Bdhtreserves the right to close vacancies before the stated closing date where the volume of applications is extremely high. TPBN1_UKTJ

Sea freight Forwarding Operator Our client is a Freight Forwarding and Logistics operator based in Redditch, Worcestershire we are now looking for experienced Sea Freight Forwarding operator to join the expanding team. The core focus of the role is to handle sea freight import and export operations, but you will also support airfreight and road freight bookings as part of your development into a fully multimodal operator. This role is ideal for someone with strong sea freight forwarding knowledge who is looking to broaden their freight forwarding skills, no prior experience in air or road freight is required - full training will be provided on air and road freight forwarding Alongside operational responsibilities, this position includes a commercial element involving outbound customer calls to help support and grow our multimodal freight services Main duties * Manage sea freight import and export files from quotation through to final delivery * Support airfreight and road freight booking processes (training provided) * Communicate effectively with customers, overseas agents, suppliers, and internal departments * Arrange customs clearance, documentation, and final delivery bookings * Resolve operational issues promptly and professionally * Ensure files are accurately costed, invoiced, and maintained * Monitor customer and supplier credit limits in line with company policy * Carry out additional tasks as requested by the line manager Experience required * Minimum 2 years' experience in sea freight operations working for a freight forwarder * Strong understanding of international freight forwarding processes * Experience with customs clearance procedures * Excellent communication and customer service skills * High level of accuracy and attention to detail * Strong organisational and time management abilities * Proactive problem-solver with a positive approach * Experience in airfreight or road freight is desirable but not essential (training provided) Salary and Benefits * Competitive salary (£32,000 - £38,000 dependant on experience) * Ongoing training and professional development * Exposure to multimodal operations: sea, air, and road * Opportunities to broaden your logistics skill set and career progression * Employee Assistance Programme (EAP) for all staff. * Pension scheme * Eligible for attendance bonus after 6 months' successful service. * Opportunity to work in a supportive, friendly, and varied role where your skills make a real difference. TPBN1_UKTJ

Role : Mechanical Estimator & Project Manager Location : Redditch Package: £55,000 £6,000 car allowance Our client is a well-established Mechanical Services Business with over 34 years experience in the installation and maintenance of electrical and mechanical systems.Do you have the right skills and experience for this role Read on to find out, and make your application.They are seeking an experienced Mechanical Estimator / Project Manager to support continued growth within the Facilities Maintenance and Commercial sectors.The business delivers projects nationwide across Commercial, Regeneration (social housing), PPM, and Rail divisions, employing over 120 staff.We are now looking for a proactive individual to help drive the development of the mechanical division and support operational activities.Role Responsibilities Build and maintain strong client relationships, securing new tender opportunities aligned with business objectives.Prepare accurate tender submissions and quotations in collaboration with the wider team.Work effectively under pressure to meet tender deadlines, adapting to changes and producing value-engineering solutions where required.Manage contracts, including procurement and control of labour and materials within budget.Attend site meetings as required.Prepare and issue timely valuations for all assigned contracts.Support accreditation requirements within the business.Assist with health & safety, quality, and delivery standards for installation works.Contribute to developing and managing operational teams, including supervisors.Candidate Requirements The ideal candidate will be a time-served mechanical engineer with broad knowledge of both domestic and commercial mechanical systems. xjlbheb Required qualifications include: Unvented Hot Water Storage Systems certification Domestic Gas: CCN1, CENWAT, CDGA1, CIGA1, CORT1, CoNGLP1 (PD) Commercial Gas: COCN1, BMP1, ICPN1, TPCP1, TPCP1A City & Guilds 2382 (17th Edition wiring regulations) CSCS card Strong IT skills across Word, Excel and Outlook Good understanding of current Health & Safety and environmental legislation Excellent communication and interpersonal abilities Flexible and adaptable approach to working hours Strong team player with the ability to work independently Benefits Company pension scheme (up to 5% employer contribution) Annual discretionary bonus scheme EE corporate discount Annual leave loyalty scheme Discounts at South Staffs Leisure and Telford & Wrekin Leisure Paid leave for childrens first day at primary/secondary school Employee assistance programme with high-street discounts Free mental health support If you are interested in finding out more about this role please apply or call Tom at our Walsall office.

About MIB At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. About the role Are you ready to take the lead on high-value, complex claims and make a real difference? We're looking for a seasoned professional to manage a portfolio of large loss cases, delivering fair outcomes and exceptional service to our customers. In this pivotal role, you'll provide expert technical guidance, ensuring consistency, control, and continuous improvement in line with our policies and procedures. Key responsibilities • To handle a portfolio of complex and high value personal injury claims in a collaborative manner making the optimal use of the telephone to drive the case forward, • Work with our trusted panel solicitors utilising a strategic case management approach aimed at shortening lifecycle where appropriate for the customer/claimant, • To deal with all aspects of end-to-end claims handling, • To keep up to date with good claims practice and champion this throughout the team and wider claims function, • To act within set handling authorities as defined by the Claims Authorities Matrix, • Act as a point of reference to guide, mentor and advise others to ensure the sharing of knowledge and best practice, • Experience of communicating and presenting highly complex information to internal and external stakeholders, • The ability to drive excellent team working including collaboration within and across teams to achieve shared company objectives and values, • Develop and apply claims strategies to conclude claims in an economical and effective way to drive down the length of the claims lifecycle and keep legal costs down, • Deliver and contribute to the MIB’s 5 year Strategy “Accelerate to Zero”, • Conduct internal and external audits Use knowledge from audits to contribute to and deliver technical and process improvement initiatives to continually build operational and technical capability, • Challenges self and others to rise to challenges and perform to the best of their abilities, • Support the wider Claims function with the identification of skills gaps and where appropriate the design and delivery of specific technical training to assist with their progression and succession plans, • Deliver short term /one off projects and activities as required by and to the standards and outcomes agreed with line manager, • Proven experience of handling significant personal injury claims valued in excess of £500k, • Understanding of insurance indemnity principles, • Good judgement and to be able to balance commercial and claims risks to achieve positive outcomes, • Strong investigative and negotiation skills, • The ability to process data quickly and make risk based decisions within the authorities provided, • Proven analytical and systematic thinking skills, • The ability to manage complex stakeholders and partnering relationships, • Strong customer focus and ability to work to deadlines and agreed SLA’s, • Has a questioning attitude, • Is self-organised and has time management skills to meet deadlines, • To be able to use a claims case management system as well as Microsoft based products, • An unquestionable understanding of motor insurance and claims principles in general, • Understanding of the Civil Procedure Rules and MIB stance on litigation, • Understanding of settling claims using periodic payments, • Educated to degree level or equivalent experience, • Understanding and application of the MIB agreements and claims handling processes / procedures, gained from experience of working as a MIB Claims Handler or in a similar insurance or legal role. This should include:, • Uninsured Drivers Agreement and/or, • Untraced Drivers Agreement and /or, • Internal Regulations/EC Directives, • The Road Traffic Act IT kit supplied to you £320 (before tax) start up allowance Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14 Other Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 27 days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club 24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding scheme We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.

About MIB At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. About the role As a Project Manager at the MIB, you will be working for a high impact and expanding delivery function at the heart of delivering innovative, high-value digital and data-driven solutions that support our vision of ending uninsured driving by 2030. In this exciting and fast-paced role, you'll lead end-to-end project delivery across complex transformation programmes—spanning platform migrations, process improvements, and cutting-edge data integration. Working with internal teams, external clients, and industry partners, you'll turn strategy into tangible results that improve operational resilience, compliance, and customer trust. Whether you're planning a large-scale system migration, streamlining operational workflows, or managing multiple stakeholders, you’ll be empowered to take ownership, think critically, and deliver with confidence. This is your chance to contribute to nationally significant change—while growing your career in a forward-thinking, mission-driven organisation. Key Responsibilities: • Drive Strategic Alignment: Ensure that all project outcomes align with MIB’s strategic objectives and translate delivery into measurable benefits, supporting the organisation’s mission and customer impact, • Champion User-Centred Design: Embed user-centred design and service thinking within delivery to ensure changes enhance the end-to-end experience for customers and stakeholders, • Lead Data-Driven Transformation: Manage projects involving data migration, data governance, and digital transformation, ensuring high data quality and supporting modernisation objectives, • Supplier and Stakeholder Management: Effectively manage third-party suppliers and complex stakeholder landscapes, including regulators and industry bodies, ensuring clear accountability, effective collaboration, and alignment with MIB’s objectives, • End to End delivery: Lead the end to end delivery of complex IT and business change projects of varying sizes, adhering at all times with the MIB’s delivery framework., • Project Progress: Clearly articulate project progress to stakeholders, • Create and manage plans: Support the delivery of the project, considering time, cost and quality constraints, • Team ceremonies: Setup and run and forums promoting transparent communication and collaboration, • RAIDD control: Identifies and resolves issues, assesses and mitigates risks, manages interdependencies between workstreams - drive decision-making and remove obstacles. Ensure that options are well explored and the consequences of each action are well-understood, • Collaborating with Stakeholder: to gather and prioritise requirements, ensuring at all times their delivery is managed through effective and continuous communication channels, • Project readiness: Creates the readiness plan in conjunctions with the business and external stakeholders. Skills and Experience: • Strategic alignment: Ability to translate delivery into measurable business value, • Ways of Working: Proven experience of working in Waterfall, Scaled Agile, Scrum, Kanban, • Organisational Skills: Ability to manage complex projects, allocate resources effectively, and ensure tasks are completed on time, • Clear Communicator: Skilled at conveying ideas, updates, and requirements effectively across all organizational levels to ensure openness and alignment. Clearly articulate project progress and escalations to project sponsors, Value Stream leads and Executive Committee members, • Proactive Risk Management: Experienced in spotting potential issues early, evaluating impacts, and implementing effective mitigations, • Conflict Resolution: Ability to resolve team disputes constructively, maintaining a collaborative atmosphere that enhances performance, • Adaptive Leadership: Capability to adjust leadership style based on the team's needs, encouraging autonomy and self-organisation, • Collaboration: Proven ability to collaborate with outside suppliers to represent MIB in a professional, • Customer Focused: Dedicated to understanding customer expectations and aligning efforts, driving customer satisfaction and collaboration. Putting user experience at the heart of human-centred delivery, • Decision-Making: Strong analytical skills to evaluate options and make sound, timely choices that support project and business goals, • Data Driven Transformation: Experience of data driven projects within regulated environments, • Finance and resource controls: A demonstrable understanding of budget management and efficient resource control, • Project Readiness: Ensures the project includes appropriate provision to achieve the required quality of data and that functional and non-functional requirements are appropriately fulfilled. Robust migration strategy developed and approved by the correct stakeholders Salary £68,000 per annum Grade 12 35 hours per week (Monday - Friday) IT kit supplied to you £320 (before tax) start up allowance Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14 Other Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 25 days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club 24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding scheme We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.

About MIB At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. About the role • Support the business to adopt and embed the TPRM framework., • Deliver first-class Procurement services to assigned business areas that meet the needs of the MIB., • Support the implementation and ongoing operation of the TPRM framework at MIB, as a comprehensive approach to managing risk and driving value from our key third party service providers., • Support the development of a Procurement and Third-Party Management policy framework, ensuring the documentation is reviewed and updated on an ongoing basis as required., • Support to develop and deliver TPRM training materials, workshops and training sessions across the business., • Partner with Third Party Accountable Executives (TPAE) and Third-Party Relationship Owners (TPRO) to define a collaborative approach to sourcing and ongoing third party management for assigned business areas, ensuring roles and responsibilities are clearly documented and understood., • Lead the delivery of end-to-end Procurement activity for assigned business areas, including sourcing approach, pre-qualification, tender, negotiation, preparation of contract, due diligence, onboarding, renewals and offboarding., • Work collaboratively with Legal to ensure contractual documentation is drafted to contain adequate and appropriate commercial structure, all required clauses to ensure legal and regulatory compliance, and third-party performance criteria to drive delivery aligned to business needs., • Provide third party management support to TPROs and TPAEs in assigned business areas in line with the TPRM framework. Level of support will vary according to the criticality of the third-party relationship. The Lead may be required to provide lighter-touch support for medium and low risk third party engagements but may be required to lead third party management activities for critical and high risk third parties., • Third party management activities include (but are not limited to) conducting supplier introductory meetings and performance reviews, monitoring supplier performance against key performance indicators (KPIs) and service level agreements (SLAs), identifying areas for improvement, addressing performance issues and agreeing improvement actions, supplier issue resolution, performance recovery and exit-planning activities., • Contribute to the delivery of cost reductions, efficiencies and value opportunities through delivery of Procurement and third-party management activities., • Build and maintain excellent relationships with internal stakeholders throughout the business, including those at a senior leadership level., • Provide Procurement and Third-Party Management SME inputs, strategic commercial advice and challenge at a senior leadership level., • Provide peer-to-peer guidance, challenge and support to the central team in their delivery of Procurement services and Third-Party management support to the business., • Work with Finance business partners to produce accurate budgets, forecasts and supplier spend analysis, as required., • Support to develop and maintain an external network of Procurement and Third-Party Management contacts to develop category expertise, drive market insight, leverage market commercial power and bring technical and/or industry subject matter expertise back into MIB., • Procurement and third-party management experience in a fast-paced organisation., • Commercially astute, financially literate and legally competent to negotiate and draft complex supplier contracts., • Strong influencing and stakeholder management skills, with a proven ability to build constructive working relationships with suppliers, negotiating to deliver results, enforcing contractual obligations and achieving cost savings and improvements., • Highly credible and collaborative team member, comfortable to challenge, and with excellent influencing skills and the gravitas to establish trust and confidence of senior stakeholders (TPAEs and TPROs) at senior management level., • Excellent presentation and communication skills, both written and verbal, with an ability to translate complex technical subject matter into clear, concise and impactful information that drives the right decisions., • Sector experience of insurance and/or financial services is highly desirable. IT kit supplied to you £320 (before tax) start up allowance Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14 Other Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 2x days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club 24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding scheme We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.

About MIB At MIB our people are passionate about making roads safer by getting uninsured and hit-and-run drivers off our roads. Working in partnership with the Police, Insurers and Government our collective aim is to make it a thing of the past but, until that’s accomplished, we’re here to compensate victims quickly, fairly and compassionately. Last year we helped more than 34,000 people struck by uninsured and hit-and-run drivers and paid over £400 million in compensation to support victims rebuild their lives. About the role Ready to shape the future of architecture at the Motor Insurers’ Bureau? We’re looking for a visionary Architecture Governance & Practice Lead to set the standard for excellence. In this pivotal role, you’ll lead the charge in defining and embedding best practices, ensuring architectural integrity and delivery success across our organisation. You’ll design robust governance frameworks, champion innovation, and cultivate a high-performing architecture community that drives real impact. Key responsibilities Governance • Maintain and evolve the architecture governance framework, including policies, principles, and review processes, • Run the various architecture review boards that ensure consistent evaluation of solution architecture designs and enterprise architecture artefacts against strategic, technical, and operational standards, managing the inputs and outputs., • Ensure architecture decisions are evidence-based, traceable, and support long-term business and technology outcomes., • Ensure compliance with regulatory, security, and risk management requirements through architectural oversight., • When required to, provide architectural assurance across programmes and initiatives, ensuring alignment with enterprise standards, strategic objectives, and risk appetite., • Extensive experience in architecture (enterprise & solution), governance, and technology strategy., • Deep understanding of architecture frameworks (e.g., TOGAF, SAFe, Zachman) and governance models., • Knowledge of how to build and grow a high-performing architecture practice., • Successful implementation of Asset Management processes and tooling., • Experience with cloud platforms, integration architectures, and emerging technologies., • Experience working with vendors, partners and third-party service providers in the architecture governance and assurance space., • Strategic thinker with a pragmatic approach to governance and practice development., • Strong stakeholder engagement and influencing skills across business and technology domains., • Collaborative leader who inspires and enables others., • High level of personal organisation and professionalism; demonstrates adaptability and flexibility., • Excellent communicator with the ability to translate complex concepts into actionable insights., • Passionate about innovation, quality, and continuous improvement. IT kit supplied to you £320 (before tax) start up allowance Hybrid working (2 days in the office per week) from our Milton Keynes office, MK14 Other Benefits include: Contributory Group Stakeholder Personal pension scheme Life Assurance Employee Incentive Scheme 27 days holiday (plus public holidays) Holiday purchase scheme Sports and Social Club 24/7 Employee Assistance Programme Free access to online tools to support mental and physical health Enhanced maternity, paternity and adoption leave 1 volunteer day each year and charity matched funding scheme We believe in a workplace where everyone can be themselves. Through our different ideas, personalities and experiences, we redefine what is possible every day. And regardless of your colour, age, race, gender, sexual orientation or anything else you consider yourself to be, there is a place for you at MIB. A place where you can bring your best self to work every day. So, if you think big, love a challenge and want to make a difference to people’s lives, we want to hear from you.