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Reports To: Technical Support Manager Overall purpose of the job: Provide technical support for Terberg DTS engineers and service support employees. Ensure that acceptable levels of customer satisfaction are achieved by engineering technicians deployed by Terberg to customers sites are trained to the highest standard. Provide effective customer service and build relationships with both internal and external customers. Carry out productive work as required focusing on specialist engine / electrical / diagnostic work throughout all areas. Carry out all necessary technical training of internal technicians. Carry out technical inspections or use technical manuals and diagnostic techniques to find and repair inoperable or defective machine parts, components or systems using a variety of test equipment. For the greater period working without direct supervision, observing all company and site Health & Safety requirements at all times. Responsibilities: • To ensure quality assurance and health and safety policies are implemented and adhered to at all times., • To ensure all technical calls are answered and technical information and support is given to the Mobile Service Engineers, as per the escalation process., • Support members of the service department to facilitate and resolve any customer disputes regarding technical issues., • To work as an effective member of the Service Department., • To determine own repair and maintenance techniques, undertake equipment selection, proper materials and to implement the correct safety measures e.g. Eye Protection, suitable clothing etc., • To perform all relative administrative procedures to acceptable standards., • To perform all inventory procedures relative to the vehicle parts stock to maintain an accurate account of components carried and used., • To ensure maintenance and repairs are carried out in accordance with manufacturer’s instructions and our Safe System of Work procedures., • To understand the Company’s Health & Safety Policy and to work safely and co-operate to enable Terberg DTS (UK) Ltd to fulfil its statutory obligations and that all employees are responsible for safety in their own working area., • To be prepared to work additional hours when required which may include out of hours call out., • To work with all departments, particularly with projects that are being explored or implemented., • Undertake any other duties consistent with the purpose of this job or to support the needs of the business. Qualifications / Experience Required: • City and Guilds Level 3 – Vehicle Mechanical and Electronic Systems – Maintenance and Repair Qualification or equivalent qualification., • To demonstrate substantial experience in Auto Electrician fault diagnosis and resultant repairs, including the use of electronic diagnostic equipment. To include working experience of a range of heavy goods / specialist vehicle., • UK valid driving licence. Desireable Knowledge: • Knowledge of current road traffic law i.e. speed limits, van weight restrictions, driver’s hours etc., • Ensure high standards of preventative maintenance and repairs are actioned in line with manufacturers’ recommendations/instructions and our Safe System of Work procedures., • Knowledge of Terberg Tugs., • Knowledge of latest diagnostic systems. Why You’ll Love Working Here: • 25 days holiday plus Bank Holidays: this isbased on a 5 day working week(pro rata to 20 days plus Bank Holidays for a 4 day working week), • Enhanced Pension Scheme and DIS Benefit: The company contributes 5% of total salary into our pension scheme, and 3x basic salary Death In Service., • Employee Assistance Programme: Access a 24-hour helpline for support with life's challenges, including stress & anxiety, bereavement, relationship advice, tenancy & housing concerns, counselling, financial wellbeing, legal information, substance issues, family matters, childcare support, medical information, and consumer issues., • Health Shield Medical Cash Plan: All employees receive membership to a company-funded medical cash plan. This scheme allows you to claim cash back for medical expenses, including prescriptions, dental, optical, physiotherapy, specialist consultations, X-rays, and MRI scans., • GP Anytime: Enjoy access to GP services anytime with our online 24/7 appointment service, featuring on-demand appointments, unlimited consultations, no capped appointment times, and convenient prescriptions., • Training and Development: We offer mandatory equipment training, a Management Development Programme, and opportunities to upskill through apprenticeships., • Cycle to Work Scheme: Save on commuting costs and stay healthy with our cycle to work scheme., • Occupational Health Support and Health Surveillance: Ensure your well-being with our comprehensive occupational health support., • My Benefits Platform: Enjoy discounts from high street retailers, health & wellness services, entertainment & days out, and home & DIY products., • Independent Free Mortgage Advice: Receive free, independent advice on mortgages to help you make informed decisions.

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Start here. Grow here. Are you ready to join a team of talented and innovative Renewable Energy professionals and work on a wide variety of groundbreaking projects? As a member of our multi-disciplinary team, you will work on a range of projects in the energy and renewable power sector, with a focus on providing Process Safety inputs as well as engineering delivery and management of tasks and deliverables. Projects are typically focused in the hydrogen and future fuels/green chemicals space, as well as carbon capture and storage technologies and other process technologies with a core focus on decarbonisation. Here’s what you’ll do: • Provide engineering design and technical advisory services to a diverse range of clients; ensuring all technical design work is completed in accordance with local standards and sound engineering principles;, • Provide expertise on process hazard analysis, including chairing HAZID and sometimes HAZOP studies associated with the team’s projects and advising clients on needs for safety studies and contributing to and reviewing safety studies completed by contractors for compliance with requirements on behalf of our clients;, • Work with Process Safety professionals within the wider AECOM business to develop collaboration opportunities and enhance quality of service in this area for our clients;, • Take responsibility for the delivery of technical and other deliverables as part of projects on behalf of project managers within our own team and the wider AECOM organisation;, • Prepare and present bids and proposals including cost estimates and supporting materials;, • Work closely with project teams to ensure timely provision of coordinated and quality engineering deliverables;, • Actively foster and strengthen relationships with internal and external clients and suppliers; developing new relationships in the pursuit of winning work for the energy business;, • Coach, mentor and provide guidance to junior engineers empowering them to grow and develop professionally. Enjoy the Perks. At AECOM, you'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days. Ready to push the limits of what’s possible? Here’s what we’re looking for: • Bachelor's degree in chemical engineering (or equivalent);, • Considerable technical experience in power generation, industrial process, CCUS and/or future fuels projects, preferably within a consulting environment;, • Demonstrable experience in process hazard analysis, ideally with formal training in delivering safety studies;, • Understanding of process safety regulations including COMAH and ATEX regimes, ideally with knowledge of how these apply to Hydrogen and derivatives., • Exceptional written and verbal communication skills, ensuring effective interaction with clients, colleagues and stakeholders We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at _. At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! For further information about the role, reach out to the recruiter on LinkedIn (Francesca Siddle). About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address _ if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines.

Chip is on a mission to make saving and investing effortless for everyone. With a product suite spanning savings, ISAs, and investment accounts, we're now launching our SIPP pension — and we're looking for the right person to help us get it right for customers from day one. This role sits at the heart of one of Chip's most significant product launches. As we bring our SIPP pension to market, we're looking for a Team Lead who can help shape what great customer support looks like from day one, and grow with the proposition as it evolves. As Chip's proposition matures, our ambition is to move toward more personalised, regulated support for customers, and this individual is likely to play a leading role in shaping how CS delivers that. If you're motivated by helping build something, not just running it, this is the right opportunity. You'll be part of a broader CS team, leading on Pensions while contributing to the wider range of customer queries and subjects across Chip's product suite. You'll report to the Customer Service Manager and work closely with colleagues across CS leadership to ensure consistency in standards, process, and direction. What you can expect to be doing: Pensions SME The go-to person within CS for all things pension and SIPP — building and maintaining internal knowledge, guidance, and processes as the product evolves Primary CS liaison with the Product team — translating customer insight into actionable feedback, flagging friction points, and contributing to the pension customer experience roadmap Keeping across regulatory developments relevant to SIPP and pension products and ensuring the team is always up to speed Playing an active role in how Chip develops more personalised, regulated support for customers over time Leading your team Day-to-day line management of a broader CS team with a Pensions specialism — setting the standard, driving performance, and developing people 1-2-1s, probation reviews, personal OKRs, and performance management Experienced in having difficult conversations and comfortable holding people to account with fairness and consistency Creating an environment where people are motivated, supported, and clear on what good looks like Operational responsibilities Representing Customer Support in the Pensions work stream — SLAs, KPIs, blockers, and solutions Rota management, leave, sickness cover, and OOH planning — always with a risk-based eye on customer impact Supporting the team with complex pension enquiries and acting as the escalation point when it matters Using data to understand performance, spot trends, and drive continuous improvement Ensuring full compliance with FCA regulatory requirements across every customer interaction What we’re looking for: Essential Experience managing customer support teams within an FCA-regulated financial services environment, pensions, investments, mortgages, financial advice, or similar A solid grasp of the compliance obligations that come with supporting customers on regulated products A natural subject matter expert, someone who builds knowledge, shares it well, and uses it to influence across teams A people-first leader with a genuine track record of developing and getting the best out of a team Operationally sharp, comfortable with data, SLAs, and the day-to-day reality of running a busy CS function Motivated by helping build and shape, not just maintain Desirable Direct SIPP or pension product experience Experience in or adjacent to environments moving toward more personalised, regulated customer support What we’re really looking for: ✍️ We’re looking for someone who’s genuinely excited about Chip and energised by the opportunity to help build the future of wealth, making saving, investing and pensions simpler and more accessible for everyone. We work in a regulated space, so the bar is high. But we’ve built a team of smart, thoughtful people who care about doing great work and enjoy doing it together. Technical skills matter, obviously. But they’re not the only thing we hire for. We want real people. People with interests, perspective and personality. The best teams are made up of individuals who bring different experiences into the room, not just polished CVs and good interview answers. So alongside the technical side, we’ll be looking for empathy, self-awareness, sound judgement, resilience and a collaborative mindset. People who are good to work with, especially when things get hard. ⏰ Working Hours ⏰ Monday to Thursday: 9:00 AM – 6:00 PM Friday: 8:00 AM – 4:00 PM (Start your weekend early!) Enjoy a structured yet balanced workweek, with an early Friday finish to kickstart your weekend! PERKS 🎁 £45,000 per annum Discretionary Performance-Related Annual Bonus of up to 10% (Cash) and 5% (Shares) based on your gross annual salary. Workplace pension scheme - We invest in your future with a workplace pension scheme, contributing 5% on earnings up to £45,000. Plan ahead with confidence while you grow your career! 🚀 Private medical insurance (medical history disregarded) Employee Assistance Programme Cycle to work scheme Season ticket loan Free ChipX subscription for UK-based employees We are an equal-opportunity employer and value diversity Flexible working arrangements 28 days holiday plus bank holidays, plus the days between Christmas and New Year ✈️ Annual training budget for courses, workshops, or conferences to help you advance your career. £30 per month Chip Fitness Benefit to suit your Mental/Physical Wellbeing Company laptop Opportunity to have a huge impact on our product while fast-tracking your knowledge, responsibility and skills in a high-growth fintech startup 🚀 Our Interview Process: 📖 Video screen with someone from our Talent team Video interview with the hiring manager Final interview with VP of Customer Support About Chip Chip’s mission is to make your life wealthy We're building the wealth super app of the future. An app to build your long-term wealth across savings, investments and pensions. We use technology to break down barriers so users can invest like the ultra-wealthy, giving them one simple place to manage, grow and protect their wealth. The Sunday Times listed Chip as the 6th fastest growing tech company in Britain… and we're not slowing down. Chip serves over 400,000 active customers and looks after over £6billion in assets. These customers trust us to build the most amazing product we can, so working at Chip comes with real purpose. Chip is being built by a fast-growing team of designers, developers, customer service professionals, marketers, banking experts, and entrepreneurs. Our funding story though is a little different. Chip is one of the most crowd-funded businesses in Europe, having raised over £50m from 29,000 investors, over 9 years. Crowdfunding is in our DNA and only Brewdog has more investors than Chip. Our vision To be the most personal digital wealth manager in the UK Who we are Chip has a creative and diverse team of 180, from all different backgrounds and industries. We’re driven and passionate people, but no one takes themselves too seriously. Don’t just take our word for it. We have a few awards under our belt, including Best Personal Finance App at the 2022, 2024 & 2025 British Bank Awards. Our Values Be ACCOUNTABLE Everything you do matters, Care about the end result, Challenge the norm, Disagree, yet commit to making it happen once a decision has been made, Do the best job possible Be BOLD Share our Ambition and do your bit to achieve it, Innovate: challenge the norm, break the mould and make it happen, Set goals that truly align with our mission, Do your best for our customers Be COLLABORATIVE Work cross-functionally - we win as a team, Build strong relationships based on trust, Treat others fairly and respectfully, Hold others to account, Be supportive and inclusive, Have fun together Equal Opportunities We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It’s talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities. Note to Agencies Chip does not accept unsolicited CVs from recruiters or employment agencies in response to any of our live roles on our career page. Chip will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. Chip explicitly reserves the right to hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited CVs, including those submitted to hiring managers, are deemed to be the property of Chip.

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Start here. Grow here. Are you ready to join a team of talented engineers and shape the future of energy infrastructure? We are seeking a highly skilled Senior CAD Engineer to join our growing team within our Transmission and Distribution division. The successful candidate will play a critical role in the delivery of high-quality substation drawing design packages across multiple client frameworks, including SSEN, SPEN, UKPN, NGED, NGET, defence, and other private developers. You will be responsible for ensuring CAD output quality and consistency, managing drawing standards compliance, and applying your understanding of substation plant layout operational, maintenance and clearance requirements in line with BS and IEC standards. You will be a key interface with our enterprise capability teams in terms of CAD quality and standards, to ensure AECOMs high quality standards are met. Here’s what you’ll do: • Develop and produce substation layout drawings and 3D models in accordance with client specifications and industry standards (BS, IEC), • Manage and enforce CAD quality standards aligned with enterprise capability and consultancy-wide best practices., • Ensure spatial planning complies with clearance regulations and substation maintenance and operational safety constraints., • Collaborate closely with electrical engineers, civil and structural designers, and project managers to ensure fully coordinated multi-disciplinary deliverables., • Interpret and implement client-specific standards including but not limited to: NGED, NGET, SSEN, SSET, SPEN and UKPN., • Conduct CAD audits, reviews, and quality assurance checks., • Support the development and maintenance of CAD libraries, drawing templates, and workflows to drive consistency and efficiency., • Mentor and provide technical guidance to junior CAD technicians., • Participate in design reviews, HAZID/HAZOP, and constructability assessments when required. Enjoy the Perks. At AECOM, you'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days. Ready to push the limits of what’s possible? Here’s what we’re looking for: • HNC/HND or equivalent in Electrical Engineering, Design Engineering, or a related field., • Proven experience in a CAD plant engineering role within a utility environment., • Strong working knowledge of of primary plant general arrangement layout , electrical schematic and secondary cabling and wiring drawing interface designs, • Proficient in AutoCAD and at least one 3D CAD package (e.g., AutoCAD Plant 3D, Bentley Substation, Revit, or similar)., • Familiarity with BS and IEC standards for electrical installations., • Practical experience working to client standards including NGED, NGET, SSEN, SSET, SPEN, UKPN or other UK DNO/TO specifications., • Understanding of CAD layer management, drawing numbering systems, and drawing control processes. Desirable Skills: • Experience with BIM Level 2 workflows and Common Data Environments (CDE)., • Familiarity with GIS and asset data integration into CAD platforms., • Ability to script or automate CAD workflows using LISP, VBA, or similar. We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at _. At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! For further information about the role, reach out to the recruiter on LinkedIn, Francesca Siddle. About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address _ if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines.

Following a series of significant new business wins, the Corporate Fundraising Team at CALM are looking to grow. We are looking for an ambitious and experienced account manager who is motivated by results and a natural-born relationship builder. The role will be responsible for managing, growing and extending a portfolio of existing corporate partnerships, and, where appropriate, may be asked to support with new business by attending meetings, pitches and staff votes on an ad hoc basis. This role reports into the Corporate Fundraising Lead. Responsibilities Provide excellent relationship management to a portfolio of corporate partners (worth approx. £20k-100k per annum), including, but not limited to, producing account management plans, setting partnership objectives, supporting fundraising initiatives and employee engagement, thereby significantly contributing to the corporate fundraising budget and strategy. Ensure partnership milestones and fundraising targets are monitored, met, reported on and celebrated with key internal and external stakeholders. Confidently represent CALM at key meetings and events, where public speaking and the delivery of CALM Champion Workshops may be required. Work closely with the Services, Data and MarComms teams to build engaging, accurate and tailored impact reports for partners that encourage long-term support. Continue to seek ways of deepening partner relationships, and spotting opportunities for growth and extensions where possible, contributing to CALM’s strategy of growing repeatable, sustainable income. Devise sustainable exit strategies for partners that leave behind a lasting legacy for CALM. Build strong working relationships and collaborate closely with colleagues across CALM to complement partnership activity. Use data, insight and subject matter expertise to inform team strategy, budgeting and reporting. Support the corporate partnerships team, where necessary, in securing new partnerships. This may involve (but not limited to) providing quotes or case studies, attending meetings or pitches, and canvassing for staff votes. Support the Corporate Fundraising team with administrative tasks and identifying and making improvements to working practice, process and knowledge across the High Value team to drive efficiency, improved ROI and inform strategy. Adhere to GDPR and be fully conversant with relevant fundraising regulator legislation and guidelines. Maintain awareness of industry trends and best practice, with a view to use these to benefit CALM. Be a data steward for fundraising, ensuring quality data management. When required, be an active and engaged member of CALM’s EDI Supergroup. Understand and adhere to the CALM values. Competencies A demonstrable track record of delivering significant financial results against agreed targets and timescales. Excellent relationship management skills, with ability to engage effectively with a range of audiences, especially with influential and senior people, both internal and external. Ability to direct client facing meetings, getting to the core of what motivates a partner to take action, and present a case for support convincingly. Confidence in managing partner expectations and having difficult conversations where necessary, keeping the charity’s best interests at heart. Excellent verbal and written communication skills, with a keen eye for detail and the ability to develop tailored and compelling presentations, reports and communications to a high standard. Proven ability to prioritise and manage a varied workload, taking initiative and often working to conflicting deadlines. Ability to collaborate and positively contribute to team culture. Willingness to work hard and attend, where necessary, commitments outside of office hours. Passion for the cause and delivering CALM’s mission. Experience 5-7 years experience of successfully managing multi-layered, five or six figure corporate partnerships, ideally within the third sector - from the onboarding of a partnership to delivering exit strategies. Experience of growing and extending partnerships in line with organisational objectives. Experience of being part of a new business process whether that’s attending meetings, pitches or staff votes. Experience of working in a fast paced environment with conflicting priorities and deadlines. Reports to: Corporate Fundraising Lead Contract: Permanent Benefits: Unlimited annual leave, Healthcare cash plan, 6% pension contribution, therapeutic services (after completion of probation), hybrid working & nine day fortnight. Based: London Waterloo twice a week (Wednesdays and Thursdays) / Remote Working (Mon, Tues & Fri), 9.30am - 5.30pm. Salary: £35,000 - £42,000 per annum A work environment that values creativity, personal growth and collaboration.

This role can be performed remotely anywhere within the London area, with required travel up to 25% of the time. As a Senior Customer Insights Analyst on our Professional Services team, you will lead customer-facing engagements, focusing on technical and analytical projects for some of our most strategic accounts. Utilizing your Fullstory expertise, you'll help customers achieve new levels of data maturity, providing tailored solutions based on their objectives, enabling them to find insights in the Fullstory platform, and educating them on opportunities to enhance performance, engagement, and overall value attainment. Our team members are naturally curious, entrepreneurial, and dedicated to delivering the best outcomes for our customers. The ideal candidate for this role will be insatiably curious, intrinsically entrepreneurial, and passionate about doing what’s best for our customers.. In a typical day, you might: Serve as a consultant and advisor, building and maintaining relationships with customers who trust our data and recommendations, and derive clear business value from our partnership Engage deeply with new customers to help them deliver specific business initiatives and improve overall product value and adoption Deliver scoped enablement engagements to new FullStory users from our most strategic customers via virtual and/or on-site delivery Leverage your consulting experience to conduct FullStory-driven analyses, synthesize data and present insights across a broad spectrum of industries, products, and use-cases Present clear recommendations geared toward driving action and increasing digital maturity at all levels of our customers’ organizations Advise customers on best practices to enhance data maturity, designing and delivering project plans that align with their technical skills, timelines, and business goals. Deliver summaries and presentations about technical deliverables and insights directly to customers via email and in meetings. Translate them into meaningful opportunities and actions for Fullstory customers. Here’s what we’re looking for: Communication Skills: Strong ability to communicate and present effectively, influencing change at all organizational levels. Consulting Experience: Experience overseeing customer project responsibilities and relationships in a consulting role. Confident bringing a proactive point of view, advising clients on industry best practices. Industry Knowledge: Excellent competencies in Marketing, SaaS, and eCommerce. Innovative Solutions: Experience in building integrations, innovative solutions, and open-source projects. Experience with Digital Experience/Product Analytics Tools: Prior experience with Fullstory or similar tools (e.g., Fullstory, Mixpanel, Amplitude, Adobe Analytics). The impact you will have in 6 Months: Enhanced Customer Data Maturity and Value Attainment: Within the first six months, the Senior Customer Insights Analyst will significantly impact several accounts by guiding customers to achieve higher levels of data maturity. Through tailored Fullstory-driven analyses and actionable insights, they will enable customers to make data-informed decisions, leading to improved engagement, performance, and overall value attainment from the FullStory platform. Strengthened Customer Relationships and Increased Product Adoption: By serving as a trusted consultant and advisor, the analyst will build and maintain strong customer relationships. Through effective enablement engagements and best practice advisories, they will drive increased product adoption and digital maturity, ensuring customers see clear business value from the partnership with Fullstory. The impact you will have in 12 Months: Driving Strategic Business Outcomes and Digital Transformation: Within 12 months, the Senior Customer Insights Analyst will have led multiple high-impact engagements, leveraging FullStory data to provide strategic recommendations that directly influence business initiatives. By presenting clear, actionable insights tailored to industry-specific use cases, they will help customers achieve significant digital transformation, enhancing performance metrics such as user engagement, conversion rates, and overall customer satisfaction. Establishing Long-Term Strategic Partnerships and Expanding Revenue Opportunities: By consistently delivering value and fostering strong advisory relationships, the analyst will position Fullstory as an indispensable partner for strategic accounts. Their influence will not only increase customer retention and satisfaction but also identify opportunities for upsell and cross-sell, contributing to revenue growth and solidifying FullStory’s role in customers' long-term digital strategy. The base salary for this position ranges between £72,000 - £85,000 GBP. Base salary will vary based on relevant experience, job-related skills and qualifications. #LI-Remote #LI-CD1 Fullstory is on a mission to help technology leaders make better, more informed decisions by injecting behavioral data into their analytics stack. The company’s patented technology unlocks the power of quality behavioral data at scale by transforming every digital visit into actionable data and insights. With Fullstory, enterprises can get closer to their customers’ true sentiment and intentions to predict what they want, create personalized experiences, and drive conversion, loyalty, and revenue. Fullstory is headquartered in Atlanta, USA, with regional teams across North America, EMEA and APAC. How we support you: Fullstorians are committed to building something better—from how we approach our product, to how we care for our customers and each other. Better is only possible when we can bring our full selves to work. Along these lines, we offer: Autonomy and flexibility. From a remote-first work environment and flexible paid time off, to an annual company-wide closure – Fullstorians can focus on the moments that matter. Benefits. Take care of the whole you. FullStory offers sponsored benefit packages for US-based Fullstorians, and supplemental coverage options for international Fullstorians. Learning opportunities. We provide professional development opportunities through training programs, career coaching sessions, and an annual learning subsidy. Productivity support. We provide all Fullstorians with a monthly productivity stipend and reimburse remote colleagues for their initial home office set up. Team events. Connect with fellow Fullstorians through Employee Resource Group events, Listening & Alignment weeks, and team off-sites. Paid parental leave. Fullstorians have the flexibility to balance the needs of their growing families without the added stress of figuring out work and finances. Grow your family. We offer a global fertility and family building benefit that encompasses all journeys to growing your family. Bereavement leave. Every family is different; we leave it to you to define who your family is, and support you when you need it most. Miscarriage/Pregnancy loss leave. Whether it is for a Fullstorian or their partner – take the time you need. Fullstory is proud to be an equal opportunity workplace dedicated to fostering an increasingly diverse community. We want candidates of all human varieties, backgrounds, and lifestyles. There’s no problem that can’t be made better by bringing together people with a broader set of perspectives. If our product, values, and community resonate with you, please apply - we'd love to hear from you!

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Start here. Grow here Lead the Way in Sustainable Transport – Join AECOM as a Senior Highways & Traffic Engineer in Cardiff Are you an experienced engineer ready to take the next step in your career? AECOM’s Cardiff-based Streets team is looking for a Senior Engineer to lead the design and delivery of innovative traffic engineering, Active Travel, and urban realm projects across South Wales and beyond. This is your opportunity to shape safer, greener, and more inclusive transport networks that have a real impact on communities. As a senior member of our collaborative, multidisciplinary team, you’ll work on high-profile projects for clients such as Transport for Wales, Cardiff Council, Swansea Council, Newport City Council, and key regional frameworks including SWTRA, South West & Mid Wales Regional CES, and SEWTAPS. You’ll bring your technical expertise and leadership skills to guide project teams through all stages of design and delivery. Here’s what you’ll do: As a Senior Engineer, you’ll take a leading role in the development of Active Travel and traffic engineering schemes, from concept through to detailed design and implementation. You’ll manage technical outputs, mentor junior staff, and ensure the successful delivery of high-quality, sustainable transport solutions. Key Responsibilities: • Lead the design and delivery of traffic engineering, Active Travel, and urban realm schemes., • Prepare and review technical outputs including drawings, reports, and specifications., • Ensure all work meets project briefs, design standards, and regulatory requirements., • Collaborate with multidisciplinary teams across AECOM and external stakeholders., • Delegate and coordinate tasks for graduates and technicians, supporting their development., • Manage project timelines, budgets, and quality standards., • Champion Health & Safety best practices, including CDM responsibilities., • Report regularly to the Principal Engineer or Project Manager on progress and risks What We’re Looking For We’re seeking a confident and capable engineer with a strong background in Active Travel and traffic engineering. You’ll be passionate about delivering high-quality infrastructure that improves mobility, safety, and sustainability Come grow with us. Let's not forget about the perks at AECOM. You'll enjoy a range of core and personalised benefits designed to support your future and well-being, customized to fit your lifestyle. Take advantage of our flexible hybrid working model to ensure a work-life balance that suits your lifestyle , career development opportunities, technical practice networks, AECOM University, and volunteering days We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at _ At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! • Proven experience in scoping, preliminary, and detailed design of Active Travel and traffic engineering schemes., • Expertise in infrastructure for walking, cycling, bus priority, and traffic calming., • Strong knowledge of design elements such as drainage, junctions, and carriageway improvements., • Familiarity with relevant design standards including TSRGD, Manual for Streets, DMRB, and the Traffic Signs Manual., • Understanding of Health & Safety and CDM regulations., • Proficiency in AutoCAD and Microsoft Office. Preferred Qualifications: • A relevant degree in Civil Engineering or related discipline., • Working towards (or already achieved) Incorporated or Chartered status with a professional institution. Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! For further information about the role, reach out to the recruiter on LinkedIn Siobhan Osborne About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address _ if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines.

Work with Us. Change the World. At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world’s most complex challenges and build legacies for future generations. There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world. We're one global team driven by our common purpose to deliver a better world. Join us. Start here. Grow here. Our Highways team, within our Transportation business line, have a vacancy for an Associate Director with experience in managing the delivery of transportation engineering schemes in our Belfast office. You will be joining our Ireland Highways team, of over 70 staff, who are recognised as market leaders in the areas of highways, public transport, and active travel and continue to deliver high profile and impactful projects across the island of Ireland. You will be part of a growing young team in Belfast and will fit into a positive team structure with strong engineering staff from apprentice to principal engineer and supported from above by a locally based senior management team. The successful candidate will be joining a growing team that works with a range of both local and national clients on the island of Ireland. You will be someone interested in leading the delivery teams of our diverse range of projects including +150km of greenways in County Donegal, ambitious complex Northern Ireland roads projects such as the Newry Southern Relief Road, and major infrastructure projects across Ireland such as the Adare Bypass and Carlow Southern Relief Road. You will have a proven experience in civil engineering, infrastructure, or transportation projects, and be a self-motivated individual looking to advance their career in a dynamic team. In addition to delivering work within the local office the role will involve working with other AECOM teams in the UK and Ireland. We are therefore seeking candidates who are able to work flexibly across other AECOM offices as projects dictate to support the wider business. Further, the role offers opportunities to work in AECOMs wider UK European, Middle East, and India regions. Current & Upcoming Projects: Highways • N4 Mullingar to Longford, • M21 Adare Bypass, • Carlow Southern Relief Road & Multi Modal Transport Corridor, • N3 M50 to Clonee & the N3 Bus Priority and Active Travel Scheme, • A24 Ballynahinch Bypass, • Newry Southern Relief Road, • A6 Londonderry to Dungiven Phase 2, • York Street Interchange Asset Management and Renewals • TII Standards Commission - Network Asset Management and Maintenance Framework, • DBFO1 Package 1 Northern Ireland - Technical Advisory Services Greenways and Active Travel • Extensive greenway programme for TII and Local Authorities across the country, including Lough Key Greenway in Roscommon, three major greenways in West Cork, the Galway to Oughterard Greenway, and five major greenways in Donegal, (>300km), • Large scale complex urban scheme and public realm schemes for Local Authorities across the country. Public Transport • Large scale bus infrastructure design projects and bus infrastructure programmes for the National Transport Authority Energy Transition • Major HV Cabling and Sub Station projects for Eirgid and ESB, including Rinawade (Liffey Park) GIS, 110kV GIS Substation Kilcarbery, Co. Dublin, and 110kV AIS Substation Clonfad, Co. Meath, and Tuam MV off load + 38kV Onshore Cable Installation –(Cloon, Galway ), • Civils input and associated co-ordination for multiple solar farms and windfarms and their associated grid connections, for example the Wexford Hub Solar Farm (33kV and 110KV Cable Installation), • Support and development of CoP for various cabling civils specifications for Eirgrid Here’s what you’ll do: • Anticipate: You will understand our project delivery requirements and operational requirements and anticipate and solve routine and usual problems for both our teams and our clients, • Deliver: The Highways team are responsible for the full lifecycle delivery of projects aimed at improving our transport network for clients across Ireland. We provide feasibility, concept, preliminary and detailed design, community engagement, project delivery and construction management services on a wide range of multi-discipline transportation and urban realm projects. In addition, we support other AECOM business lines where their projects have a specialised transportation interface., • Oversee: You will be responsible for the appointment of competent discipline lead engineers for technical delivery. Plan and develop engineering tasks concerned with unique problems. This involves exploration of subject area, definition of scope and selection of problems for investigation and development of novel concepts and approaches., • Provide Expertise: Offer technical knowledge and expertise to the design team on all aspects of multi-disciplinary projects, from conceptual phases to implementation., • Ensure Quality: Working through the complexities of our Transportation projects, you will hold our clients’ hands and overcome problems in unison when they inevitably arise. Provide Health, Safety and Wellness leadership to the district team consistent with AECOM’s safety policies and procedures to deliver a safe and healthy working environment for the project team members. Oversee the preparation of feasibility, preliminary and detailed designs for all types of transportation projects. Oversee the preparation of detailed technical reports providing specialist technical contributions as required., • Collaborate: Leading a team of multi-disciplinary engineers to deliver integrated designs and building effective relationships with our technical teams and Clients. Key Responsibilities: • Promote our strong health and safety culture through management of safety on projects and completing reviews of safety practices on projects to drive continuous improvement, • Following successful accreditation on the AECOM project management system act as a Project Manager including monitoring financial performance. Comprehensive training on AECOM’s project management system will be provided., • Ensure Technical content and quality of output produced is in line with the project brief and our client deliverables., • Support and monitor team skills and ensure they are up to date with current best practice, techniques, and innovation., • Support our Sustainable Legacies policies and principles by embedding sustainability in our design processes for our clients and delivering social value for our communities., • Manage career progression of line reports, particularly toward Chartered Engineer (or similar) status., • Proactively support the management of staff resources across our Ireland team as a member of the senior management team. Support and monitor team skills and ensure they are up to date with current best practice, techniques, and innovation., • Develop sound client relationships, being alert to commercial opportunities, identifying emerging opportunities and developing strategies to fully exploit them., • Prepare detailed proposals, client briefs and fee proposals and contribute to or lead bids., • Establishing strong working relationships with other internal teams across AECOM’s business lines including Planning, Streets, Structures, Infrastructure, Water, Power, Landscape., • Working with colleagues to deliver marketing and business development objectives in both the local region and nationally. Come grow with us. We develop projects from concept through operation providing engineering and construction services for multiyear, multimillion-dollar projects for major rail and transit agencies. Our specialists provide analytical and strategic expertise for every stage of a project And let's not forget about the perks at AECOM. You'll enjoy a range of core and personalised benefits designed to support your future and well-being, customized to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days Here’s what we’re looking for: • Candidates who are looking to take a step forward in their career and move from strong individual delivery environments to leading significant packages on major projects or independently leading individual projects and co-ordinating their delivery with the support of a strong team, • A successful track record of involvement in the preliminary, detailed design, or construction phases of civil engineering, infrastructure, or transportation projects. We note that we will consider candidates that are looking to transition from one infrastructure sector into the transportation area and understand that some candidates will have stronger experience in early or later phases of project lifecycles., • Demonstrable experience and understanding of high quality technical delivery within an infrastructure or civil engineering sector, • Demonstrable ability to communicate and collaborate. This can include clients, team members, and industry peers, and we are looking for candidates who have a genuine interest in mentoring and developing a team and the team around you. Preferred Qualification: • Relevant degree and will have Chartered status, or be expecting to gain Chartered status very shortly, along with membership of a professional institution. We celebrate diversity, including neurodiversity, and believe it enriches our team. We welcome applications from all backgrounds and abilities. If you are an applicant with a disability that requires reasonable accommodation to complete the application process, please contact us at _ At AECOM, we value everyone's unique contributions and perspectives. If you meet some of the requirements above or have transferable skills you believe would benefit us, we would be delighted to hear from you! Interested in the role or curious about life at AECOM? Follow us on LinkedIn, Facebook, Instagram, and YouTube to explore our AECOM voices, employee stories, latest projects, and much more! For further information about the role, reach out to the recruiter on LinkedIn Siobhan Osborne About AECOM AECOM is the world’s trusted infrastructure consulting firm, delivering professional services throughout the project lifecycle – from advisory, planning, design and engineering to program and construction management. On projects spanning transportation, buildings, water, new energy and the environment, our public- and private-sector clients trust us to solve their most complex challenges. Our teams are driven by a common purpose to deliver a better world through our unrivaled technical and digital expertise, a culture of equity, diversity and inclusion, and a commitment to environmental, social and governance priorities. AECOM is a Fortune 500 firm and its Professional Services business had revenue of $14.4 billion in fiscal year 2023. See how we are delivering sustainable legacies for generations to come at aecom.com and @AECOM. Freedom to Grow in a World of Opportunity You will have the flexibility you need to do your best work with hybrid work options. Whether you’re working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. AECOM provides a wide array of compensation, benefits and well-being programs to meet the diverse needs of our employees and their families. We’re the world’s trusted global infrastructure firm, and we’re in this together – your growth and success are ours too. Join us, and you’ll get all the benefits of being a part of a global, publicly traded firm – access to industry-leading technology and thinking and transformational work with big impact and work flexibility. As an Equal Opportunity Employer, we believe in each person’s potential, and we’ll help you reach yours. We are a Disability Confident Employer and will offer an interview to applicants who have a disability or long-term condition, who meet the minimum/essential criteria for the role. Please let us know using this email address _ if you would like to apply through the Disability Confident Interview Scheme. All your information will be kept confidential according to EEO guidelines.

Business Need / Purpose of Role: Daily management of all aspects of customer orders including cost/risk awareness, internal & external communications, and effective document control. Objectives & Measurement - Including but not limited to: Key Responsibilities and Specific Accountabilities: Objectives: Management to completion of all aspects of assigned projects in support of the Company’s overall business plans and strategies. Responsibility for monitoring and communicating on all assigned projects deliverables including, but not limited to, hardware, financial and commercial outputs, dispute management, customer satisfaction and on- time delivery. Responsibility for monitoring and reporting project profitability. Ensure that assigned projects are launched in a timely and professional manner. Optimize variations to contract and be contractually aware of scope of supply and content of purchase order. Ensure timely client kick-off meetings are arranged and all project handover documentation completed and distributed to relevant personnel. Taking a lead role in developing and maintaining relationships and interfaces with other key functions within the company Reporting, driving, and controlling project milestones and achievement against budget. Develop and maintain strong relationships with customers and suppliers to reduce commercial risk and maximize future business opportunities. Management of all aspects of project finances ensuring that all funds are expedited appropriately in accordance with forecasts for invoices and payments. Management and co-ordination of all aspects of assigned project-related in-house and external documentation in order to facilitate project close-outs. Management of contract completion in order to maximize cash flow and minimize exposure to financial penalty, whilst maintaining customer relationship. Act as a single point of contact for all project communication, both internally & externally. Ensure co-ordination of all project inspection activities. Proactively engage and support company initiatives designed to promote a culture of safe working, environmental protection and continual improvement. Ensure all work personally undertaken within client is carried out in compliance with current H&S rules and client safety systems and is in line with the requirements of the client duty of care document. Measurements: Zero LTI full year ( 90% / AFTERMARKET - > 95% Overdues – OEM - <£400k ($500k) Ensure adherence to milestone invoicing to ensure 90% of our profit is converted to cash in a 12-month period. Job Knowledge / Education and Qualifications The details described here are representative of those that are encountered by or must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: HNC / Degree in Engineering or Business/Project Management discipline and/or minimum of two years’ experience of project management and / or customer management Language Skills: Able to communicate effectively at all levels of the business. Reasoning Ability: Excellent reasoning, communication and influencing skills. Computer Skills: Knowledge of computer packages such as Word and Excel. SAP knowledge preferable Physical Demands: Ability and willingness to work in extended teams, represent the function with internal and external stakeholders. Work Environment: Office environment. Must be willing to travel on business in the UK and overseas as required. Core Competencies To perform the job successfully, an individual should demonstrate the following competencies. Teamwork - Balances team and individual responsibilities; is objective and open to others' views; willing to learn; provides and accepts constructive feedback; able to build positive morale; supports everyone's efforts to succeed in achieving goals and objectives. Communication - Speaks clearly and persuasively; listens actively and seeks clarification; asks appropriate questions; able to effectively present and discuss views and ideas; adjusts style and language to meet the needs of audience; shares relevant information; gives constructive feedback to others and is open to receiving feedback. Safety Focus - Performs work in a safe manner and observes safety and security procedures; avoids shortcuts that increase health and safety risks to self or others; reports potentially unsafe conditions and potential hazards; encourages and supports others to be safe while at work. Drive & Initiative - Focuses on results and desired outcomes and how best to achieve them; sets ambitious goals for self and/or others and tackles them with enthusiasm; initiates and generates activity, makes things happen quickly; self-starting, works under own direction; persists in spite of obstacles, finding appropriate solutions; looks for opportunities to progress work faster; undertakes self-development activities; seeks increased responsibilities. Customer Focus - Seeks to understand customer’s needs and requirements and takes appropriate action to meet these effectively; responds promptly to customer needs and keeps customer updated on progress; obtains customer feedback to improve service; sets realistic expectations with customer but strives to exceed these; adapts to changing customer demands and proactively manages difficult customer situations. Influencing – Expresses views openly and with conviction; effectively sells their ideas and identifies and proposes solutions that benefit all parties; anticipates the reaction of others and adapts an appropriate style; shows respect for other people’s views; promotes the creation of shared mission and values and uses those principles to guide actions. Adaptability - Adapts to changes in the work environment; manages competing demands and reacts well under pressure; changes approach or method to best fit the situation; able to deal with frequent change, delays, or unexpected events. Accountability - Takes responsibility for own actions; delivers on agreed actions and commitments; pro-active and goes above and beyond when necessary to reach goals; keeps stakeholders informed of progress; faces up to problems quickly and directly, seeking speedy resolution. Analytical & Problem-solving – Understands and able to break down complex or diverse information; gathers and processes data to identify problems, draw conclusions and propose solutions; able to consider different options and alternatives and make appropriate recommendations; works well with others to resolve problems and implement solutions. Professionalism - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments. Judgment - Displays willingness to make decisions; exhibits sound and accurate judgment; supports and explains reasoning for decisions; includes appropriate people in decision-making process; makes timely decisions

Chemical Production Team Leader - Shifts, West Yorkshire, Up to £54,000 including Shift Allowance + Bonus + Benefits Talent STEM is recruiting for an experienced First Line Manager to join a global manufacturing organisation operating within a highly regulated process manufacturing environment. This is an excellent opportunity for an experienced Team Leader, Production Supervisor, Shift Team Leader or Shift Manager looking to join a well-established international business that offers genuine career progression, excellent benefits and a highly attractive shift pattern. The Role As First Line Manager, you will be responsible for leading production operations within a manufacturing area, ensuring that production targets are achieved safely, efficiently and to the required quality standards. This is a hands-on leadership role requiring strong people management skills, operational decision-making capability and a commitment to maintaining the highest standards of safety and compliance. Key Responsibilities • Lead and develop a team of production operators on shift. Deliver production plans safely, efficiently and to quality standards. Promote and maintain strong SHE and process safety performance. Coordinate activities with Engineering, Maintenance, Quality and Supply Chain teams. Support operational troubleshooting and problem-solving activities. Conduct investigations, Root Cause Analysis and corrective actions where required. Participate in audits, risk assessments and continuous improvement initiatives. Manage permit-to-work activities and plant preparation for maintenance activities. Ensure operational documentation and production records are accurately maintained. * Drive housekeeping, 5S and operational excellence standards. About You We are keen to speak with candidates who have experience within: • Chemical Manufacturing * COMAH Environments Suitable backgrounds may include: • First Line Manager Shift Team Leader Production Team Leader Production Supervisor Shift Supervisor Shift Manager Manufacturing Team Leader * Senior Process Operator with leadership responsibilities You will be an effective communicator, comfortable leading teams within a fast-paced manufacturing environment and capable of making operational decisions whilst maintaining strong safety standards. What's on Offer? • Salary up to £54,000 including shift allowance Annual bonus scheme Enhanced pension contribution Health Cash Plan Employee Share Scheme Employee Assistance Programme Shopping and lifestyle discounts Free on-site facilities Structured career development programme * Genuine progression opportunities within a global organisation Shift Pattern • 2 x 12-hour day shifts 2 x 12-hour night shifts 4 days off Following seven rotations, employees benefit from an additional 18-day break built into the shift cycle, providing an excellent work-life balance and significant time away from work throughout the year. Apply If you are an experienced manufacturing professional looking to take the next step in your leadership career, we'd be delighted to hear from you. For a confidential discussion, please contact Talent STEM

Position: Senior Funeral Director Location: Highfield Funeral Directors, Huddersfield Job Type: Full time, 38.33 Hours per week Salary: £34,342.15 per annum We are looking for a compassionate and committed Senior Funeral Director to join our team at Highfield Funeral Directors, Huddersfield, as someone who takes pride in supporting families with care and professionalism. You will play a key leadership role in overseeing funeral arrangements, guiding and developing your team, and building strong relationships with local partners and the wider community to ensure every service is delivered with respect and excellence. Why This Role Matters... As a Senior Funeral Director, you will be responsible for team performance, development, and operational leadership, supporting the Cluster Manager in achieving business objectives. This role ensures consistent compliance, client satisfaction, and staff excellence, fostering a culture of empathy, professionalism, and continuous improvement. Your Impact and Responsibilities... As a Senior Funeral Director, you lead by example, guiding families with empathy and professionalism, while supporting your team to do the same. You'll spend around 70% of your time delivering and overseeing services, and the rest managing the day-to-day operations of one or more branches, including the team. You'll be responsible for ensuring high standards of care, training, service delivery, and local marketing, creating a culture where your team is proud of the work they do and families feel informed, respected, and looked after. As a Senior Funeral Director, you will: Deliver complex funeral arrangements with professionalism - ensuring all funeral arrangements are respectful, appropriate, and reflect the client's wishes. Oversee branch standards and ensure timely, high-quality care of the deceased. Participate in an out-of-hours on-call rota (including nights/weekends) to support families - providing out of hours support, including dignified collection and transfer of the deceased into care. Lead on recruitment, onboarding and ongoing performance reviews, undertaking regular 121's. Ensure back-of-house teams have responsibilities, and ensure seamless scheduling and service coordination. Support the Cluster Manager in overseeing branch performance, audits, and compliance processes. Identify service gaps and recommend improvements to processes and training. Take responsibility for ensuring funeral plan banks are replenished. Ensure all team members are Funeral Plan Consultant (FPC) trained. Skills and Knowledge... Comfortable leading and motivating a team to uphold the highest standards of professionalism, presentation, and service delivery. Empathetic, service-oriented, and committed to excellent client outcomes. Understanding of the nature of the role and is prepared to assist families whenever needed, ensuring continuous care and operational effectiveness. Able to follow strict procedures, maintain accurate records, and ensure adherence to legal and company regulations. Confident working independently and thrives on delivering results. Flexibility to work evenings, weekends and on-call. Understanding of operational efficiency, service offerings, and financial considerations within the funeral industry. What We Offer... Professional development: A comprehensive induction plan and the opportunity to complete in-house development programmes to set you up for success or to pursue a qualification through our apprenticeship programme. Bonus Potential: Unlock the possibility of earning additional bonuses, rewarding your hard work and achievements. Life Assurance Cover: Enjoy peace of mind with our life assurance cover, securing your family's future. Health & Wellbeing Programme: Benefit from an employee assistance programme that supports your health and wellbeing. Holiday Allowance: Start with a generous leave entitlement of 33 days per year, inclusive of Bank Holidays. Pension Scheme: Plan for the future with our contributory pension scheme, helping you save for a secure retirement. What are the next steps? If this sounds like the right role for you and you're ready to bring care and professionalism to an essential service, click the 'apply' button. A member of our Talent Acquisition Team will be in touch to guide you through the next steps. About Us We are Dignity, one of the UK's oldest and most trusted funeral providers, with over 200 years of history, 570 branches, and 46 crematoria across the country. From launching the UK's first funeral plan to helping shape modern regulation, we have led the way in supporting families with care, compassion, and professionalism. We are now building the UK's leading end-of-life company. As part of the Dignity Group, we also operate Farewill, the country's most prominent will writer and one of the UK's top probate providers, giving families support not just at the funeral, but before and after as well. Today, we are over 4,000 people across the UK, all driven by the same goal: to care for families with compassion andmake the UK a world leader in end-of-life care. Here to help, whenever you need. FCA Statement Please note that this role is subject to meeting regulatory requirements. As an FCA-regulated organisation, we are committed to upholding the highest standards, which we achieve by employing individuals with the appropriate skills, experience, and integrity to protect both the company and our clients. If you are considered for a role, you will be asked to provide your permission for us to conduct the relevant checks and assessments that will be carried out during the recruitment and onboarding process. The nature of the checks will depend on whether the role is subject to the Senior Managers and Certification Regime (SMCR). Equality, Diversity and Inclusion Statement We know that diverse teams make better decisions, build better products, and create a more inclusive and better place to work. Whoever you are, wherever you're from, and whatever your life looks like, we'd love to hear from you. And if there's anything you need to make the process more accessible, please let us know. Any unsolicited submissions from agencies will be accepted as a direct application from the candidate, and no fees will be payable. We reserve the right, depending on the number of applications received, to close or extend the closing dates for positions. Therefore, we recommend submitting your application as early as possible. TPBN1_UKTJ

Working here isn’t just a job. You can advance your career at Avove, and we’ll reward you with a range of benefits that recognise great work. We provide full training and continuous development to help you reach your potential. We strive to create an inclusive working environment where everyone can be themselves. Join us and take the next step towards a fulfilling career. About the role… We are looking for a Quantity Surveyor to join our Commercial team, working on our Yorkshire Water account. This is a permanent role and will include a home working and office-based split, based from Brighouse. What will your day look like… • Working within the Commercial Team to ensure full compliance with Avove systems, processes, and commercial procedures • Working to strict internal and contractual deadlines, including those set out in Framework Agreements and NEC contracts • Assisting with the creation, monitoring, and financial reporting of subcontract orders, ensuring accurate cost control • Supporting the Commercial Lead in managing project costs, including preparation of financial statements and weekly/monthly reports • Assisting in the procurement and administration of construction contracts and the ongoing management of subcontractors • Collating and maintaining accurate commercial records, including variations, claims, extensions of time, and final accounts • Working closely with internal stakeholders and project teams to support payment applications, subcontractor administration, and commercial close-out of contracts About you… This role is ideal for someone with a commercial background. Experience within the utilities sector would be advantageous but is not essential. A relevant degree qualification, or working towards RICS or an equivalent professional accreditation, is desirable, along with knowledge or experience of working under Framework Agreements and NEC3 or NEC4 contracts. You will be a strong relationship builder with a customer-focused approach, excellent communication skills, and the ability to manage your time effectively, work to strict deadlines, and collaborate successfully within a team. What’s in it for you… We offer a rewarding salary that is tailored to your skills and experience. But that’s not all! We celebrate hard work and give recognition to our colleagues. In addition to this, we understand that one size doesn’t fit all so everyone has access to a variety of flexible benefits that work for you. • 24 days holiday plus bank holidays • Company pension scheme • Life assurance • Family friendly policies • A selection of lifestyle benefit options • Financial wellbeing programme • Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues • We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising. About us… We design, build and maintain the UK’s utilities infrastructure to help transform local communities for the better. We provide cutting-edge and sustainable engineering solutions and play a critical role in helping to keep the water running, the lights on and people connected. We are an expert, responsible and agile partner, providing vital services to water, power and telecommunications sectors. We work closely with our clients to help protect and improve their assets, enhance customer experience and protect the natural environment. Everything we do is designed to drive continual improvement and move life forward. We are proud to work in partnership with leading utility providers, including Severn Trent, United Utilities, Yorkshire Water, Northern PowerGrid, Northumbrian Water Group, Scottish Power Energy Networks. We are an equal opportunities employer..... We welcome applications from candidates of all races, genders, disabilities, religions, ages and sexual orientations. We know that having a diverse workforce encourages new perspectives, inspires creativity and creates an engaging workplace and we are committed to creating an inclusive environment where all colleagues can thrive. When it comes to inclusion, we’re making sure we keep up the progress with our Communities of Practice, who help us do just that. What next... We encourage you to apply for this role as soon as you can. We recognise talent waits for no one, so we progress candidates individually through all stages of recruitment process. If you have any questions, please reach out for an informal discussion

About The Role Right across infrastructure, theres a requirement to not only maintain, but also renew and reimagine. Whatever stage youre at in your career, with us youll have an opportunity to grow and develop. Delivering essential infrastructure services for life, while being safety first, and client and customer centric in a friendly, fun and respectful environment where you are encouraged to thrive. Where will you be working? We help our clients safeguard the water supply, improve environmental performance and manage demand for future generations. We enhance and extend asset life, ensuring compliance with water quality and environmental standards. Were problem solvers with over 140 years of combined experience in engineering and infrastructure. This role will be within our Demand management and network infrastructure team. We look after 60 million meters and our teams provide advanced metering solutions to help manage demand for essential suppliers. Want to be a part of it? What will you be doing? You'll be working as part of a 3 man team on a nightshift where you'll be reinstating in the highways to specification. You'll provide cover to drive hotbox and we'll need you to work safely at all times. This role is night shift working 4 shifts Monday to Thursday. The salary advertised is paid at time plus 1/4 enhancement for working the nightshift. What youll bring Do you hold a Class 2 HGV licence? Have you got a full driver CPC? Do you hold a NRASWA accreditation? This is desirable Have you got proven experience of reinstatement works? This is preferred. Whats in it for you? We offer a range of benefits designed to support your life in and out of work, some of which include; Contributory pension scheme Online GP service, 24 hours a day, 365 days a year Employee assistance programme My Rewards portal, access to 1000s of retail discounts Life assurance Cycle to work, salary finance and give as you earn schemes Enhanced maternity, paternity leave and adoption leave Reward and recognition scheme In addition, this role offers; Company van/vehicle and fuel card for business use Health Care Cash Plan, giving you the ability to claim back medical expenses for things like dental, eyecare and physiotherapy and much more! Recommend a friend get rewarded for introducing people to us! 21 days plus bank holiday, rising to 25 days with service Opportunity for overtime Personal accident cover About us We want to be an employer of choice and a great place to work, attracting diverse and talented people, who join us and make a difference. Were one of the Top 100 UK companies actively supporting and recruiting veterans. Our ENABLE inclusion networks bring together people who have a shared passion, to help create an environment where everyone belongs. Our values help to shape our culture and how we work with one another. We recruit with these values in mind, to ensure your aspirations, and ways of working, align with ours. Were responsible and go further for our people, clients, communities and the planet Were open and seek new and better ways of exceeding expectations Were together and as one team; the whole is greater than the sum of the parts Were ambitious and embrace opportunity, to lead essential infrastructure services for life Whether youre a trainee, apprentice or graduate, or progressing through your career, our people benefit from industry recognised programmes, training and development. Its an exceptional time to be a part of M Group. Please note: Occasionally, job adverts might be closed before the stated closing date. Do apply as soon as possible to ensure your application is considered. For certain roles, successful candidates will be subject to 3rd party background checks as part of the hiring process. Some roles require drug and alcohol testing as part of induction and onboarding. #MGroupW TPBN1_UKTJ

Working here isn’t just a job. You can advance your career at Avove, and we’ll reward you with a range of benefits that recognise great work. We provide full training and continuous development to help you reach your potential. We strive to create an inclusive working environment where everyone can be themselves. Join us and take the next step towards a fulfilling career. About the role… As a Site Manager working on our Yorkshire Water contract, you will be responsible for site operations, directing and organising site activities to ensure that planned work is delivered safely and on time. Waste Water experience experience would be beneficial for this role. The role will be based in Brighouse. The role requires a full Driving License. What will your day look like… • Ensuring projects are delivered within budget, to programme and safely. • Ensuring a suitably competent workforce (including subcontractors) is in place to complete all site activities • Undertaking site audits and inspections to ensure Health and Safety compliance with relevant legislation. • Performing quality checks in-line with contract specification and contract statement of requirements, maintaining accurate records of site resources, materials and plant. • Producing daily resource sheets, weekly plant returns, weekly materials returns and subcontract performance reports. • Demonstrating excellent stakeholder management; working with customers, clients, local authorities and third parties in relation to past, present or future works. About you… You will use your excellent communication skills to liaise with a wide range of internal and external stakeholders, using your initiative to make sound judgements and decisions. You will be skilled in conflict resolution, problem solving and effective negotiation. You may also have coaching experience and the ability to lead and nurture a team. You will have a strong understanding of programme delivery processes, a working knowledge of the NEC form of contract along with good knowledge of construction techniques associated with responsible programmes of work. You will also have a good understanding of applicable construction legislation, including HSEQ. You will also hold the following qualifications: • HNC or above qualified (preferably in an engineering discipline) • Preferably Chartered Status but not essential • SMSTS • Temporary works supervisor • CSCS or SHEA • First Aid • LOLER Appointed persons. • CDM awareness • Confined Space (Medium Risk) What’s in it for you… We offer a rewarding salary that is tailored to your skills and experience. But that’s not all! We celebrate hard work and give recognition to our colleagues. In addition to this, we understand that one size doesn’t fit all so everyone has access to a variety of flexible benefits that work for you. • 24 days holiday plus bank holidays • Car allowance/company car • Company pension scheme • Life assurance • Family friendly policies • A selection of lifestyle benefit options • Financial wellbeing programme • Employee assistance program for health and wellbeing and onsite mental health first aiders to support our colleagues • We love to give back so we offer you volunteering days in your community and charity matched giving where we will boost your fundraising. About us… We design, build and maintain the UK’s utilities infrastructure to help transform local communities for the better. We provide cutting-edge and sustainable engineering solutions and play a critical role in helping to keep the water running, the lights on and people connected. We are an expert, responsible and agile partner, providing vital services to water, power and telecommunications sectors. We work closely with our clients to help protect and improve their assets, enhance customer experience and protect the natural environment. Everything we do is designed to drive continual improvement and move life forward. We are proud to work in partnership with leading utility providers, including Severn Trent, United Utilities, Yorkshire Water, Northern PowerGrid, Northumbrian Water Group, Scottish Power Energy Networks. We are an equal opportunities employer..... We welcome applications from candidates of all races, genders, disabilities, religions, ages and sexual orientations. We know that having a diverse workforce encourages new perspectives, inspires creativity and creates an engaging workplace and we are committed to creating an inclusive environment where all colleagues can thrive. When it comes to inclusion, we’re making sure we keep up the progress with our Communities of Practice, who help us do just that. What next... We encourage you to apply for this role as soon as you can. We recognise talent waits for no one, so we progress candidates individually through all stages of recruitment process. If you have any questions, please reach out for an informal discussion

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