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About the job Job summary Explore the world of HMRC Estates, where we lead the way in government property transformation. As a key player in one of the UK's largest property programmes, HMRC Estates offers safe, inclusive workplaces and exceptional career development opportunities. Our team is dedicated to delivering high-quality, user-friendly services that enable our colleagues to thrive in an environment where they truly belong. Watch the video below to meet some of our team and come and discover a career in your hands at HMRC. Build a Career in Property with HMRC Estates Estates is at the forefront of delivering the biggest property programme in the UK. We are the leading edge of Government property transformation. The purpose of Estates is to provide HMRC with an estate which is the right size and shape to meet both the current and future needs of our customers in HMRC's business areas. We are a customer service organisation which exists to offer high quality, easy to use services to enable our colleagues to perform at their best by providing working environments in which they want to work. Job description This role within the facilities management team is to ensure delivery of an excellent facilities management service to our customers for both Hard/Soft FM Services, in order that customers can perform at their best, enabling the delivery of HMRC business objectives. This role is primarily focused around statutory compliance, checking and ensuring our suppliers complete all required maintenance and legislative checks. You will be responsible for ensuring cleaning standards across our sites are met along with representing FM at trade union site inspections. The role will support the senior officer and team with administration work including securing funding for improvement works. The role offers scope to develop into leading projects and further in facilities management for the right candidate. Person specification Key Responsibilities • To support the Senior lead in delivering proactive supplier relationships management to deliver services in line with agreed contract performance levels and customer requirements., • Provide an admin function for the team for financial spend and other requests as required., • Manage statutory compliance and PPM auditing for the region. Prepare weekly and monthly reports and escalate issues to the Senior lead., • Support team performance and management of hard/soft FM contractors, ensuring coordinated joined up delivery to our customers., • Prepare and report on supplier performance to the FM Lead, acting to drive continuous improvement., • Take proactive ownership to manage customer complaints through to timely and successful resolution., • Ensure provision of high quality and consistent communications with customers and key stakeholders., • Support escalations through the contractual process as required, managing, and owning escalated issues to resolution where appropriate and ensuring effective risk management is applied., • Experience with MS Excel, recording and presenting data/information., • Demonstration of strong customer relationship management and customer service ethos., • Recent experience within a facilities management / contract management function., • Experience of CAFM systems or similar FM management systems., • Contract/Supplier Management., • Changing and Improving, • Communicating and Influencing, • Making Effective Decisions, • Pension - We make contributions to our colleagues' Alpha pension equal to at least 28.97% of their salary., • Family friendly policies., • Personal support., • A name-blind CV including your job history and previous experiences. Your CV should cover up to your last 5 roles, detailing your responsibilities and key achievements (max 100 words per role)., • UK nationals, • nationals of the Republic of Ireland, • nationals of Commonwealth countries who have the right to work in the UK, • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window), • nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS), • individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020

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