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Housing Options Officer (Single and Complex Needs) Number of Positions: 1 Contract Type: Fixed Term Contract Details: FTC ending 31/3/2029 Working Hours: 37 Salary: £38,009 to £41,506 (inclusive of local weighting) Job Category: Housing Location: Wallfields, Peggs Lane Reference: eastherts/TP/4710/182 Are you a committed, enthusiastic and resilient housing professional who enjoys a fulfilling role in a customer-focused environment? We are looking for someone like you to join our team! If we are a good fit for you, you will have the opportunity to prevent and relieve homelessness for customers with more complex needs, assisting customers through all stages of the homelessness process. Please note this is a fixed-term position, ending on 31/3/2029. What will you be doing? In this role, you will: • work within the Homelessness Reduction Act 2017 to give advice and assistance to customers in housing need to prevent or relieve their homelessness, • undertake and support the assessment of those sleeping rough in the area through outreach, • determine homeless applications, • ensure that customers are kept informed at all stages, and issue written notifications of all decisions made About you As an ideal candidate, you will have: • drive and commitment to preventing homelessness, • excellent communication and negotiation skills, enabling you to deal with complex clients, often in emotional and stressful situations, • knowledge of homelessness legislation, • strong organisation and time management skills, • previous experience of working in a collaborative way to solve problems and achieve positive outcomes for customers What can we offer you? • Opportunities for growth and cross-department working, learning new skills and service areas, • 26-29 days’ annual leave, rising to 34 days with 5 years' local government service, • Usage of our e-fleet during business hours for business-related visits, • Employee well-being programme, • Employee events group, • Regular opportunities to socialise with other teams within the council, • Flexible working arrangements, including flexi-time, • Up to 50% working from home for eligible posts, • Free parking in our offices and select council-owned car parks during business hours, • Access to wellbeing and occupational health schemes such as the Employee Assistance Programme (EAP), • Local Government pension scheme, • Discounts at council-owned leisure centres, • Opportunity to network with colleagues across councils in Hertfordshire and the East of England, • Professional environment where your career path really matters, and your development is supported by the organisation How to apply For an informal discussion about the role, please contact Christine Nelson. Closing date: 9 May 2026 at midnight. Interviews will be held week commencing the 18 May 2026. We, as a council, are ambitious. To find out more about our ambitions and what it’s like working at East Herts, hear from our employees on our careers site. We are proud to be an equal opportunities employer, valuing diversity and maintaining a firm commitment to providing equal employment opportunities for all employees and applicants. We believe that creating inclusive environments leads to stronger collaboration and better outcomes in our work. Find out more about our disability confident scheme on our website.

MAIN PURPOSE OF ROLE To act as a trusted Executive Assistant to the Chief Executive and provide administrative support to the Chief Financial Officer, Chief Marketing and Customer Affairs Officer and Chief People Officer, providing proactive, high‑quality support that enables effective leadership, decision‑making and delivery at pace. The role requires exceptional organisational skill, sound judgement, resilience under pressure and absolute attention to detail. The post‑holder will flex across priorities, respond calmly to changing demands, and provide seamless support to the wider Executives and Board as required. MAIN RESPONSIBILITIES Executive Support • Act as a highly trusted partner for the Chief Executive, supporting him to manage time, priorities and information flow with discretion and sound judgement, • Proactively anticipate upcoming pressures, risks and pinch points, ensuring the Chief Executive and wider Executives are fully prepared, • Take full ownership of travel arrangements, proactively anticipating and resolving issues in advance to ensure a seamless experience on arrival, • Provide administrative support to the Chief Financial Officer, Chief People Officer and Chief Marketing & Customer Affairs Officer, predominantly diary management and logistics, • Manage fast‑moving diaries where priorities can shift frequently, maintaining calm, accuracy and control at all times, • Handle sensitive and confidential matters with absolute discretion and attention to detail, • Provide flexible support across the Executive team, picking up work as needed to ensure business priorities are met including staff briefings, off-sites, employee events and client hospitality Investor relations • Provide support to ensure the IR programme is appropriately administered and organised, including scheduling of meetings outside the roadshow, assisting with shareholder letters and updating the IR database, • Half and Full Year investor roadshows; liaising with appropriate brokers to put together a roadshow schedule and information pack and ensuring that all logistics and necessary details and requirements are managed from start to finish, • Drafting and managing the internal results timetable, ensuring effective coordination with Corporate Affairs, the Company Secretary, and Finance teams to align key dates, approvals, and deliverables across the business Executive Board/Executive Committee • Maintain the Executive Board and Executive Committee calendar and prepare agenda and papers using Diligent Boards, • Organise logistics for all Exec Board/Executive Committee related meetings and events Plc Board • Provide support and liaison services to members of the Board and Board Committees, including issuing and amending meeting invitations, maintaining the Board calendar, administering Non-Executive Directors’ expenses and travel arrangements, assisting with the arrangements for Board and Board Committee meetings and general office support for the Non-Executive Directors, • Draft the annual schedule for subsidiary Board, Management and Risk & Controls meetings, • Produce tailored induction schedules and comprehensive information packs for new Executive Committee and Plc Board members, • Arrange venues for board meetings; 1:1 meetings involving board members, board dinners, strategy days, AGM and any other board event, • Organise refreshments for all board and committee meetings, events, and the AGM, • Act as Secretary to the Employee Forum Committee, • Provide admin support to the Company Secretary for board related tasks Team Management • Co-ordinate and manage the PA team, • Host weekly catch up to run through requirements for following week including IT where necessary QUALIFICATIONS AND EXPERIENCE REQUIREMENTS • Prior EA experience at CEO and Board level, ideally within a plc, • Experience of prioritising, planning and delivering own workload to meet deadlines, • Experience of preparing and delivering reports and presentations, • Experience of using a variety of systems and databases including accurate keyboard skills and a strong working knowledge of MS Outlook, Word, Excel, PowerPoint, • Experience co-ordinating and managing a small team PERSON SPECIFICATION • Excellent communication skills, both written and verbal, • Builds strong working relationships at all levels, comfortable working with senior leaders, Non‑Executive Directors and external stakeholders, • Meticulous attention to detail, recognising the reputational and commercial impact of errors at Executive and Board level, • Personally accountable for the quality, accuracy and completeness of all outputs, communications and logistics, • Demonstrates mature judgement and confidence to challenge or clarify when required, • Thrives on variety and ambiguity; willing to “roll sleeves up” and take ownership of whatever needs doing, • Emotionally intelligent, calm under pressure and able to absorb stress without it impacting delivery or relationships, • Operates effectively in a fast‑paced, high‑pressure environment with competing and changing priorities, • Demonstrates personal resilience, flexibility and a solutions‑focused mindset when responding to urgent or unexpected demands, • Office based Monday to Thursday with flexibility to attend on a Friday when needed, e.g. for Board meetings, • Available out of hours occasionally to deal with urgent requests remotely and support on-site meetings that are starting earlier/later than usual

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