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Job Description: Head of Customer Accounts Company:Trade Mastermind Please ensure you read the below overview and requirements for this employment opportunity completely. Location:Orton Southgate, Peterborough Job Type:Full-time | Permanent Work Location:In Person About Trade Mastermind Trade Mastermind is the UKs leading business education and coaching organisation for the construction and trade industry. Founded by BBC Apprentice winner Joseph Valente, we have supported over5,000 trade business owners, helping them achieve an average of370400% growth. We are proud to have opened our20,000 sq. ft. Trade Mastermind University Headquarters, the worlds first dedicated university for trades. The state-of-the-art facility includes a300-person event arena, professionalpodcast studios, andCambridgeshires first rooftop business venue. We specialise in helping tradespeople become successful business owners through structured training programmes, mastermind groups, academies and business retreats. If you are looking for a company where you can grow, thrive and make a real impact, Trade Mastermind offers an exciting and supportive environment. Relight your passion for wanting to get up every day and make a difference. Join a team that is shaping the future of the trade and construction industry. Why Join Trade Mastermind? • Collaborative and supportive team culture, • Strong opportunities for career growth, • Forward-thinking and innovative company, • Ongoing training and development, • Competitive benefits package, • Commitment to diversity and inclusion, • Modern working environment Reporting to:Chief Executive Officer (CEO) TheHead of Customer Accountsis responsible for overseeing and enhancing the entire customer journey, from onboarding through to retention and account growth. This senior leadership role focuses oncustomer satisfaction, account performance, and long-term client relationships.The successful candidate will lead the customer account management and support teams while ensuring a seamless and high-quality experience for all clients. Key Responsibilities Customer Journey Management • Oversee the full customer lifecycle from onboarding through to ongoing support, • Ensure a seamless and high-quality customer experience, • Identify opportunities to improve customer touchpoints and engagement, • Lead the management of all customer accounts, • Ensure key clients receive proactive and personalised service, • Act as the escalation point for complex customer issues, • Develop and implement customer retention strategies, • Identify opportunities for account growth and expansion, • Analyse customer data to identify trends and potential churn risks, • Lead and manage the customer account management team, • Set clear goals and performance targets, • Conduct regular performance reviews and coaching sessions, • Work closely with Sales, Marketing and Product teams, • Ensure the customer experience is consistent across departments, • Define and track customer performance metrics, • Monitor retention, satisfaction and account growth, • Provide regular reports to senior leadership, • Implement best practices in customer account management, • Improve customer engagement and service processes, • Minimum5 years experiencein Customer Account Management or Operations leadership, • Minimum5 years management experience, • Minimum3 years supervisory experience, • Strong leadership and team management skills, • Excellent problem-solving abilities, • Data-driven decision making skills, • Strong organisational and communication skills, • Experience managing customer accounts and retention strategies, • Competitive salary £75,000 + commission structure, • Company pension, • Sponsored training and development, • Modern office environment, • Company equipment provided, • Free on-site parking, • Health and wellbeing programme If you are an experienced leader with a passion for customer excellence and account management, we would love to hear from you. Apply today and become part ofTrade Masterminds mission to transform the trade industry.

Job Description: Our client is looking for a highly organised, proactive and trustworthy Personal Assistant to play a key role in supporting their Chief Executive Officer within a busy construction administration environment based in Peterborough. The position is initially offered on a part-time flexible position of 20 hours per week, typically worked across five days, preferably mornings. Flexibility with working hours and the availability to increase standard working hours if necessary are essential. This role may involve travel and occasional evening commitments in line with business needs. 09:00hrs to 13:00hrs Monday to Friday Responsibilities • Provide high level proactive support to the Chief Executive Officer, ensuring effective use of time and prioritisation of commitments., • Manage and coordinate the CEO’s diary, appointments and meetings, including the preparation of agendas and supporting documents., • Triage, monitor and manage incoming communications (emails, calls and correspondence), drafting response where appropriate and highlighting urgent matters., • Act as a key liaison between the CEO and internal/external stakeholders., • Coordinate meetings, take accurate minutes and track follow up actions., • Assist with the preparation of reports, presentations and briefing documents. Support planning and organisation of events, meetings and travel arrangements., • Draft, format and produce documentation to a high professional standard., • Maintain confidential records and files with accuracy and discretion., • Support specific business and personal projects., • Maintain and improve administration systems and processes., • Ensure exceptional levels of customer and client care at all times., • Provide structured daily briefings to the CEO., • Provide general administrative support as required. Requirements • Administration related qualification, such as Level 3 in Business Administration, • GCSE or equivalent Grade C/4 or above in English Language, Literacy and Numeracy, • Proven experience as a Personal Assistant or in a similar administrative role, • Experience supporting a CEO or Senior Director and within the construction industry would be beneficial, • Exceptional organisational and time-management skills,Excellent written and verbal communication skills, • High level of discretion and professionalism when handling confidential information, Ability to work independently and adapt to changing priorities, • Confident with a range of IT systems and software, • Self-motivated, proactive and a positive attitude, • Strong team player with the ability to integrate effectively at all levels, • Willingness to undertake training and personal development, • Commitment to maintaining professional standards and continuous improvement Benefits (Pro rata) • Competitive salary, • Employee profit share scheme, • Generous holiday entitlement – 21 days plus bank holidays, with extra days awarded after 2 years’ continuous service, • Ongoing training, professional development

Peterborough | Secondary School Full-time | Temp to Perm Opportunity Start Date: ASAP Grade A Recruitment are seeking a dedicated and compassionate Inclusion / Behaviour Support Officer to join a forward-thinking secondary school in Peterborough. This is an excellent opportunity for someone with strong behaviour management experience to make a real impact on the lives of young people who require additional support to reach their potential. Key Responsibilities: * Support pupils in managing their behaviour, emotional regulation, and engagement with learning. * Work closely with teaching staff, pastoral teams, and senior leaders to implement effective behaviour strategies and interventions. * Supervise students working in the inclusion or reflection room, ensuring a calm, structured, and supportive environment. * Build positive, trusting relationships with pupils to promote personal development and resilience. * Keep accurate records of incidents, progress, and interventions, providing feedback to staff and parents when required. * Contribute to a whole-school approach to behaviour, inclusion, and wellbeing. Requirements: * Proven experience working in behaviour support, pastoral care, or inclusion (ideally within a secondary or SEND school). * Strong behaviour management skills and the ability to de-escalate challenging situations calmly and effectively. * Excellent communication and interpersonal skills, with a compassionate and patient approach. * Ability to work collaboratively with staff, students, and families. * A commitment to safeguarding, inclusion, and supporting young people to achieve their best. Benefits: * Competitive pay rates based on experience. * Long-term position with the opportunity to go permanent. * Supportive school environment with a strong focus on wellbeing and professional development. * Opportunity to make a meaningful difference in students’ lives every day. What We Offer You: * Flexibility * £100 refer a friend scheme * Specialist Advice and Guidance * Free Training events * Temp to Perm positions * Roles to suit your requirements * Work with lots of local schools *Grade A Recruitment is committed to safeguarding and promoting the welfare and safety of young people. The successful candidate will be subject to an enhanced criminal records check (DBS). Please keep in mind that we cannot supply sponsorships for candidates. *Please note: This role does not provide visa sponsorship. Candidates must have Right To Work in the UK. REMEMBER! All QTS Teacher will receive a voucher work £250 when registering with Grade A Recruitment and working a minimum of 10 days! T&Cs Apply

Permanent| Up to £30,407,00 per annum plus benefits | Location: Bath (Hybrid).Were a dedicated, inspiring and forward-thinking healthcare charity.Our mission is to improve the bone health of the nation and prevent osteoporosis by influencing healthcare providers and professionals, supporting servic

A dynamic consultancy in London is seeking a Communications Officer for a 3-4 month fixed term contract. The candidate will play a vital role in supporting the communications team, with a focus on managing social media, events, and digital newsletters.

The Academy of Medical Sciences is expanding its central events function and is seeking a confident and well‑organised Events Officer to help deliver an ambitious programme of events at the heart of UK biomedical and health research. Working with the Events Manager (also being recruited) and colle

The Marketing and Events Officer will assist in coordinating the day-to-day operational marketing needs of the Bank including internal and external events, website, digital, advertising, marketing material and product launches. Marketing and Events Officer FTC 6 months. Work closely with the Marketi

Building on an incredibly successful match‑giving campaign last November, we are looking to grow our fundraising programme, and are searching for a passionate and relationship‑driven Events Officer to help us deepen supporter connections and deliver exceptional experiences. This is a fantastic r

Join Securitas as an Events Security Officer and play a vital role in ensuring the safety and comfort of spectators while delivering exceptional customer service. Physical fitness and the ability to perform the duties of an Events Security Officer. We celebrate diversity with events such as BSL Week

A leading end-of-life charity is seeking an Events Officer to manage and deliver fundraising events. This is a homebased position in the UK with quarterly travel required for team meetings and events.

A leading events management company in the UK is seeking a Security Officer for the new Vaillant Live venue.

Seasoned experience at C‑Suite level in an events agency (at a minimum current / previous Senior Director in a large agency) Head of Department level role within an events agency. In addition, Jen absolutely loves arranging social events for the team including weekends mini breaks, team away days,

A leading security services provider in the Midlands is hiring Level 3 NVQ Spectator Safety Officers for major sporting and entertainment events. The role requires strong communication and availability for events, particularly evenings and weekends.

The Senior Events Officer will lead the delivery of our large-scale events, an area of our work that is continuing to expand and develop. Enthusiastic and experienced events professional to support a developing programme of large-scale medical education and innovation events. Strong organisational a

The Academy of Medical Sciences is expanding its central events function and isseekinga confident andwell-organisedEvents Officer to help deliver an ambitious programme of events at the heart of UK biomedical and health research. Working with the Events Manager(also being recruited)and colleagues ac

Stable Events is an equal opportunity employer. UK-based event management company renowned for delivering a diverse range of high-profile events, including the GWCT Scottish Game Fair, The Game Fair, Dogfest, National Shooting Show, and the Agria Blenheim Palace International Horse Trials. Event Hea

Admissions Officer – Visits, Events and Pupil Registry. The Admissions Officer – Visits, Events and Pupil Registry will support the Deputy Head Development and Admissions in attracting and admitting those pupils most likely to benefit from a Milton Abbey education, and all other admissions matte

The Senior Membership Officer will work across the Membership Events programme, with primary responsibility for the programming and delivery of unique Members-only events both on site and online. The Membership team is looking for a Senior Membership Events Officer to play a key role in programming

A market-leading events and hospitality group is seeking a Chief Executive Officer to drive growth and modernization.

A consultancy firm in the impact sector is seeking a Communications Officer for maternity cover. This role involves supporting various communications tasks, especially concerning events, social media, and digital newsletters.

Better Bankside is seeking a highly motivated Communications and Events Officer to support delivery of an exciting engagement and events programme. The Communications and Events Officer supports delivery of creative initiatives that help achieve Better Bankside's vision of a Stronger, Greener, Happi

Greenspaces & Community Events Support Officer (External Events). Knowledge of outdoor events management or public events safety. Administer and oversee external event applications for events taking place on council‑owned parks and open spaces.

A leading independent healthcare provider in the UK is seeking a Marketing Officer for their Cheshire Clinic. This full-time role involves implementing marketing strategies, organising events, and collaborating with stakeholders to enhance healthcare outreach.

Vigilant Security are currently seeking part time/casual SIA operators to assist managing events across museums and Corporate buildings in the London Area. Events can be anything from 4-12 hours long depending on our clients request. The Security Officer duties on this site are varied they will incl

We are looking for a Lead Experience Officer—a hybrid professional who is 50% world-class hospitality leader and 50% technology systems operator.

Greenspaces & Community Events Support Officer (External Events). Knowledge of outdoor events management or public events safety. The role ensures events are properly assessed, coordinated, and compliant with council policies, while protecting public safety, greenspace quality, and community interes

A local government authority in Greater London is looking for a Health and Safety Officer to manage safety at sports grounds.

A youth charity in Greater London seeks an Events Officer to enhance their fundraising programme and deepen supporter connections. The role involves engaging supporters through impactful events and leading mass-participation challenge events.

A maritime charity in London is seeking a Fundraising Officer to provide operational and administrative support for fundraising activities.

A charitable organization in the United Kingdom is seeking a Major Giving Officer to join their Income Generation Team on a fixed-term contract for 9 months.

A nonprofit educational institution is looking for a Fundraising Officer to support fundraising efforts and manage donor relationships. Flexibility is required due to occasional events that may take place on weekends or evenings.

A security services company is seeking an Events Security Officer in Liverpool to ensure spectator safety and provide exceptional customer service.

We’re looking for a Fundraising and EventsOfficer to help devise, organise and deliver a variety of events, seek sponsorship opportunities and grow our membership base. Ensure the website is relevant and current in relation to events. Develop knowledge of our CRM and associated software relating t

Are you highly organised and thrive in fast-paced environments? As an Events Officer, you will play a crucial role in delivering engaging and impactful summer events, gaining valuable experience in event coordination and programme logistics, on a Fixed Term Contract for 4 months. Events Officer Resp

A London-based council is seeking a professional to support health and safety functions related to sports grounds.The role involves annual inspections, reviewing safety documentation, and providing professional advice to various stakeholders.Ideal candidates should have practical experience in sport

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Senior Receptionist - Roodlane Medical - Wilmslow.Senior Receptionist - Private Healthcare GP Services, at The Wilmslow Hospital (GP Services).Shifts: Rotating between early and late shifts.Salary: 26900- 30800 depending on experience.Benefits: Competitive benefits package including private medical

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common.Were hard-working, focused and reliable.As a Lidl Warehouse Operative, youll make sure our stores receive the right stock when.

We're currently looking for individuals across the country to take part in remote paid research, including remote focus groups, product trials, and consumer studies.Earn up to £700 a week in your free time by providing feedback on everyday products and services.If you're comfortable sharing your op

VAN DRIVERS NEEDED WITH IMMEDIATE START!.DRIVER AGENT are the UK's Fastest Growing company specialising in Van Drivers.We are looking for delivery drivers in ALL AREAS of the UK to deliver parcels from 1 Depot to another.Previous experience is not required and we can have you set up and ready to wor

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Join our client, a leading name in gas deliveries, and take the next step in your driving career with full support from Driver Hire Southampton.This role begins in September, however we can keep you busy till then!.Classroom training followed by on the job training.Flexible PAYE or PAYE Advanced pay

Job description Job Opportunity: Postal/Parcel Delivery DriverLocation: New FerryStart Date: ASAP / IMMEDIATE STARTContract Type: Temporary / ContractPay Rate: £13.Hours: Up to 40 hours per weekSchedule: Monday to Friday & Saturday availability requiredShift Times: 9am-3pmOvertime: Availab