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Head of Customer Accounts Company: Trade Mastermind Location: Orton Southgate, Peterborough Job Type: Full-time | Permanent Work Location: In Person About Trade Mastermind Trade Mastermind is the UKs leading business education and coaching organisation for the construction and trade industry. Founded by BBC Apprentice winner Joseph Valente, we have supported over 5,000 trade business owners , helping them achieve an average of 370400% growth . In 2026, we will open our 20,000 sq. ft. Trade Mastermind University Headquarters , the first dedicated university for trades. The new facility will include a 300-person event arena, podcast studios, and Cambridgeshires first rooftop business venue. We specialise in helping tradespeople become successful business owners through structured training programmes, mastermind groups, academies and business retreats. If you are looking for a company where you can grow, thrive and make a real impact, Trade Mastermind offers an exciting and supportive environment. Relight your passion for wanting to get up every day and make a difference. Join a team that is shaping the future of the trade and construction industry. Why Join Trade Mastermind? Collaborative and supportive team culture Strong opportunities for career growth Forward-thinking and innovative company Ongoing training and development Competitive benefits package Commitment to diversity and inclusion Modern working environment Meaningful and impactful work The Role Head of Customer Accounts Reporting to: Chief Executive Officer (CEO) The Head of Customer Accounts is responsible for overseeing and enhancing the entire customer journey, from onboarding through to retention and account growth. This senior leadership role focuses on customer satisfaction, account performance, and long-term client relationships. The successful candidate will lead the customer account management and support teams while ensuring a seamless and high-quality experience for all clients. Key Responsibilities Customer Journey Management Oversee the full customer lifecycle from onboarding through to ongoing support Ensure a seamless and high-quality customer experience Identify opportunities to improve customer touchpoints and engagement Monitor customer interactions and satisfaction levels Customer Account Management Lead the management of all customer accounts Ensure key clients receive proactive and personalised service Act as the escalation point for complex customer issues Resolve customer concerns quickly and professionally Retention and Growth Develop and implement customer retention strategies Identify opportunities for account growth and expansion Analyse customer data to identify trends and potential churn risks Support upselling and cross-selling opportunities Team Leadership Lead and manage the customer account management team Set clear goals and performance targets Conduct regular performance reviews and coaching sessions Improve service delivery and team performance Cross-Department Collaboration Work closely with Sales, Marketing and Product teams Ensure the customer experience is consistent across departments Collaborate with Finance and Legal teams to ensure compliance and accurate billing KPIs and Reporting Define and track customer performance metrics Monitor retention, satisfaction and account growth Provide regular reports to senior leadership Identify operational improvements Continuous Improvement Implement best practices in customer account management Improve customer engagement and service processes Stay up to date with industry trends and innovations Requirements Minimum 5 years experience in Customer Account Management or Operations leadership Minimum 5 years management experience Minimum 3 years supervisory experience Strong leadership and team management skills Excellent problem-solving abilities Data-driven decision making skills Strong organisational and communication skills Experience managing customer accounts and retention strategies Ability to lead and motivate teams Benefits Competitive salary £75,000 + commission structure Company pension Sponsored training and development Modern office environment Company equipment provided Free on-site parking On-site gym Health and wellbeing programme Company events On-site canteen Apply Now If you are an experienced leader with a passion for customer excellence and account management, we would love to hear from you. Apply today and become part of Trade Masterminds mission to transform the trade industry. TPBN1_UKTJ

Philanthropy manager Location: Contracted to our Peterborough office with the flexibility for hybrid working Contract Type : 12-month fixed term contract maternity cover Full time : 37.5 hours per week Salary: £36,000 - £42,000 depending on experience Benefits : We want all our employees to feel valued and engaged and are committed to offering a positive working culture along with a good work-life balance. As well as ensuring we pay our employees fairly, we offer the following benefits: Flexible working, Generous annual leave, Private Medical Insurance, including dental and optical, Pension Scheme, Sick Pay, Death in Service, Employee Assistance Programme, Bike Loan Scheme, Cycle2Work Scheme, Eyecare, Discount Portal. Closing date: Sunday 29 March 2026 Telephone interviews will be held week commencing 30 March and in-person interviews will be held in Peterborough week commencing 6 April 2026 No agencies please Be a part of an energetic and vibrant team who are driven by the desire to improve the lives of people living with kidney disease. Our vision is the day when everyone lives free from kidney disease. This is an exciting opportunity for anyone who thrives in a fast paced, ambitious environment. We want to prevent kidney disease from becoming a public health emergency and find better treatments for kidney patients sooner. We are looking for a talented philanthropy manager who will be responsible for a portfolio of prospects and donors to build long lasting and highly engaged relationships. Working closely with the head of philanthropy and the major appeals manager you will play a key role in growing our income from major donors over the next 3-5 years by building a pipeline of new and existing donors and securing five and six-figure gifts. This external facing role will manage our mid to high value prospects and donors and you will build personal relationships though understanding donor motivations, delivering tailored funding proposals and communications, and creating a bespoke donor journey with the aim of increasing their giving and connection to the cause. We operate a hybrid, flexible working style and regular weekly office attendance is encouraged. The role is contracted to our Peterborough office. You will also be required to regularly attend external meetings and events. If you are interested in the position, please complete the online application form and submit together with your CV. We are committed to providing equal opportunities for everyone and encourage applications from all sections of the community. About Kidney Research UK: Kidney Research UK is the leading charity in the UK focused on funding research into the prevention, treatment and management of kidney disease. Our vision is the day when everyone lives free from kidney disease and for more than 60 years the research, we fund has been making an impact. But kidney disease is increasing as are the factors contributing to it, such as diabetes, cardiovascular disease and obesity, making our work more essential than ever. At Kidney Research UK we work with clinicians and scientists across the UK, funding and facilitating research into all areas of kidney disease. We collaborate with partners across the public, private and third sectors to prevent kidney disease and drive innovation to transform treatments. Over the last ten years we have invested more than £71 million into research. We lobby governments and decision makers to change policy and practice to ensure that the estimated 7.2 million people living with all stages of kidney disease in the UK have access to the most effective care and treatment, and to make kidney disease a priority. Most importantly, we also work closely with patients, ensuring their voice is heard and is at the centre of everything we do, from deciding which research to invest in to how we plan our priorities and our work across the charity. Those patient contributions are vital, always helping us and our partners to understand what life is like with kidney disease, always ensuring we see the patient behind the treatment and always reminding us that behind every statistic and every number is a person the patients and the carers who inspire our mission and push us forward to make a difference and change the future of kidney disease. You may have experience of the following: Philanthropy Manager, Partnerships Manager, Head of Philanthropy, Head of Partnerships, Fundraiser, Senior Fundraising Officer, Fundraising Manager, Head of Fundraising, Major Gifts, Corporate Partnerships, Business Development Manager, Charity, Charities, Third Sector, NFP, Not for Profit, etc. REF-227 011 TPBN1_UKTJ

Senior Events and Engagement OfficerFull‑time | City College Norwich | Marketing and Events Department£36,501 - £38,538 per annumAre you a dynamic events professional who knows how to turn a great idea into an unforgettable experience? Do you thrive in a fast‑paced environment where no two day

Operational & Digital Excellence**• Ensure flawless delivery of client experiences across all events and markets. Opportunity to lead a thriving and profitable international business that will become the global leader in the events segment of one-to-one meetings.

The Security Officer duties on this site are varied they will include elements of reception duties, access control, signing contractors in/out of site, crowd management and in some cases protecting the client's license. Further working at specialist events as and when required. Vigilant Security are

Experience working in or alongside the hospitality or events industry, with a strong focus on customer service. The London Institute for Healthcare Engineering (LIHE) is seeking a highly motivated and detail-oriented Event Officer to join our team. This role is integral to ensuring the successful pl

Fundraising Events and Partnerships Officer. To be successful as the Fundraising Events and Partnerships Officer, you will need:. Fundraising Events and Partnerships Officer • Derby, GB.

Chief operating officer–live events, entertainmentupto £140,000. Oversee day-to-day operations of multiple venues and live events, ensuring seamless delivery. Opportunity to play a pivotal role in shaping and scaling a leading hospitality and live events brand in London– Contact Stuart Hills fo

A national charity recruitment agency is seeking a Fundraising and Events Officer to manage and deliver a successful portfolio of events.

A leading independent healthcare provider in the UK is seeking a Marketing Officer for their Cheshire Clinic. This full-time role involves implementing marketing strategies, organising events, and collaborating with stakeholders to enhance healthcare outreach.

A leading charitable organization in Greater London is seeking a highly organised Events Officer to manage the London Marathon fundraising activity for 2027. Candidates should possess experience in events or fundraising, strong organizational skills, and the ability to communicate effectively with d

A dynamic events company in the UK is seeking Security Officers to join their team for the busy 2026 calendar. Roles involve monitoring venue entry, ensuring compliance, and providing customer interaction during events.

The role involves creating and editing content for websites and social media, supporting major events, and maintaining digital platforms. A public sector organisation in Greater London is seeking a Communications Officer to support the delivery of their communications strategy.

A leading hospitality company in Central London is seeking a Chief Operating Officer to oversee operations across venues and live events.

It is an exciting time to join the team as they continue to expand the high-value events portfolio, to help drive vital income growth. Work with colleagues to deliver a schedule of external events that will enable the charity to achieve its vision and mission. Work with colleagues to deliver a sched

A maritime charity in London is seeking a Fundraising Officer to provide operational and administrative support for fundraising activities.

The Senior Membership Officer will work across the Membership Events programme, with primary responsibility for the programming and delivery of unique Members-only events both on site and online. You will help shape and bring to life inspiring Members’ events that deepen engagement with the Museum

A charitable organization in the UK is seeking a proactive Events Officer to support fundraising activities for the London Marathon. This role involves assisting in the planning and delivery of events, liaising with various stakeholders, and providing a high-quality supporter experience. Candidates

Are you passionate about delivering high-quality international events that bring diverse stakeholders together to drive real-world impact? Join Better Cotton, the world’s largest cotton sustainability initiative, as Senior Events Officer and play a central role in delivering global convenings that

A leading UK hospitality firm is seeking a Chief Operating Officer (COO) to oversee operations across multiple venues in London. Senior leadership experience in live events or premium hospitality is required.

A charitable organization in the UK is seeking an Events Officer to support high-value fundraising events, build relationships with key supporters, and help achieve the organization's mission. The role includes delivering internal and external events, negotiating with suppliers, and producing high-q

A market-leading events and hospitality group is seeking a Chief Executive Officer to drive growth and modernization.

A leading charity organization is seeking a Community Fundraising Officer to engage with supporters and enhance fundraising efforts. This role involves building long-term relationships with individuals and participating in community events.

Are you passionate about delivering high-quality international events that bring diverse stakeholders together to drive real-world impact? Join Better Cotton, the worlds largest cotton sustainability initiative, as Senior Events Officer and play a central role in delivering global convenings that

Seasoned experience at C‑Suite level in an events agency (at a minimum current / previous Senior Director in a large agency) Head of Department level role within an events agency. Reporting directly to the CEO and Founder, the Chief Operating Officer is an Executive Leadership role and a significa

Fundraising and Events Officer. You’ll play a central role in delivering exceptional events, stewarding supporters and corporate partners, and supporting wider fundraising activity. Plan, organise and deliver events from concept to evaluation.

A leading end-of-life charity is seeking an Events Officer to manage and deliver fundraising events. This is a homebased position in the UK with quarterly travel required for team meetings and events.

The successful candidates will be responsible for the planning, project management and logistical delivery of our student recruitment events, a range of faculty-level public events, international engagement activities, staff events and coordination of the faculty’s contribution to graduation cerem

A premier sports venue in Trafford is seeking a Security Officer to join the Operations Team, ensuring the safety and security of staff and visitors.

Deliver a small number of larger, high‑value in‑person events each year (typically around two), alongside smaller in‑person staff or office‑based events where appropriate. Senior Events and Marketing Officer (Maternity Cover - 16 Months). The Marketing and Events Officer supports the organis

A leading arts charity in the United Kingdom is seeking a Development Officer to support fundraising efforts. This role entails planning and delivering cultivation events, managing donor relations, and preparing grant applications. Join us as we celebrate 40 years of New Adventures, contributing to

Support the planning and delivery of KT events, including advocacy events, stakeholder receptions, and fundraising occasions, managing logistics, stakeholder coordination, communications, and follow-up, ensuring events contribute to KT’s advocacy and strategic objectives. The Events and Communicat

A social impact organization in the UK seeks an Events Fundraising Officer to join their team. You will assist in planning and delivering fundraising events while maintaining accurate records and communications. The ideal candidate will have experience in events, fundraising, or customer service and

This is a casual, part-time role offering flexible working.As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of ded

Become a Local Delivery Driver with Evri.Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexib

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Become a Local Delivery Driver with Evri.Join One of the UK’s Biggest Courier Networks.Download the Evri Courier Community App on the App Store or Google Play for a quicker, easier application process or click the apply now button to start your application.Looking for a fresh start or a flexib

As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedi

Social Care Assistant, St Brendans (9324).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.This can be within a variety

You will be part of a team assisting Early Learning and Childcare Officers to deliver high-quality provision for Renfrewshire's youngest children including the creation of a nurturing and homely environment during the lunchtime period.

Relief Social Care Assistant, St Brendan’s, Isle of Barra.Distant Islands Allowance per hour).You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independ

The Activities Assistant role involves helping us to deliver an entertainment and activities programme that covers a wide range of pastimes, social activities, outings and events.

We are also recruiting for a Seasonal Bar Manager position based at Silverstone for the full motorsport and events season. We are looking for an experienced, high-energy Festival Bar Manager to lead bar operations during one of the biggest motorsport events in the world. Proven experience managing b

This is a casual, part-time role offering flexible working.As a Bank Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of a

Support Worker Town : Cambridge Caldecote £12.Typical Shifts are: Mon to Sun 7am-2pm and 2pm-9pm UK Man DL required Join Voyage Care and Feel Valued, we reward your dedication with: • Enhanced evening and weekend pay at an additional 50p per hour (Ts & Cs apply) • Premium overtime rates at an

As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.The variety of housekeepin