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Job Summary: As the Floor Manager, you will have full responsibility for overseeing the customer Journey of the venue during your shift, ensuring the efficient delivery of services to all guests. Key Competencies: • Guest-First Mindset: Demonstrate a commitment to excellent customer service, always prioritising the guest experience and anticipating their needs. • Adaptability and Quick Problem-Solving: Respond quickly and effectively to any issues that arise, adapting to changes and challenges to maintain smooth operations. • Team Leadership and Development: Lead by example, motivating and developing staff to ensure high performance and a positive work environment. • Attention to Detail and Quality: Maintain high standards of cleanliness, organisation, and service quality throughout the site. • Strong Communication and Interpersonal Skills: Communicate clearly and effectively with staff, management, and customers to ensure seamless operations and positive relationships. • Ability to Thrive in a Fast-Paced, High-Pressure Environment: Remain calm, efficient, and professional in a dynamic, high-energy work setting. Key Responsibilities: • Conduct a detailed venue tour at the start of each shift to confirm that all facilities and services are fully operational. • Pay close attention to the following areas to maintain site efficiency: o Cleanliness and tidiness in all public spaces. o Safety and hygiene across all areas of the site. o Adequate staffing levels in all departments. o Clear access in appropriate areas. • Resolve faults personally, where possible, to minimize customer disruption, rather than delegating to others. • Develop a thorough understanding of the roles and responsibilities of other departments, stepping in to assist as needed in the absence of staff members. • Lead by example in the Host role, ensuring that the team delivers an exceptional customer experience. • Collect customer feedback to continuously improve food and beverage (F&B) service, liaising with restaurant managers where appropriate. • Be aware of and prepare for all scheduled events at the venues and take necessary actions for future events. • Ensure all signage and customer messages are clearly displayed. • Assist the duty manager, collaborate with other team members, and undertake additional tasks as required by senior management
Spring Restaurant, located in the elegant Somerset House, is seeking an experienced Assistant Manager. If you have a background in high-quality restaurant operations and a passion for exceptional service, we want you to be part of our team! Why Spring? At Spring, we pride ourselves on creating delightful dining experiences where seasonal produce and heartfelt cooking meet exceptional service. Our ethos centres around nurturing relationships—both with our guests and within our team. You’ll join a dedicated group committed to making every dining moment memorable. What You'll Do: - Lead with Inspiration: Direct and motivate our front-of-house team to create a welcoming atmosphere, where every guest feels valued. - Communicate Effectively: Collaborate with other department managers to ensure smooth, efficient operations and an exceptional dining experience. - Cultivate Relationships: Build strong connections with our guests, promoting loyalty and a sense of community. - Deliver Excellence: Ensure our service standards are met, and our team is well-informed about our menu and ethos. Key Responsibilities: - Provide guidance, support, and feedback to team members, creating a culture of openness and trust. - Collaborate with the Head Chef to ensure menu items are accurately represented and allergens are communicated effectively. - Oversee daily operations, including shift briefings, staff training, and performance coaching. The Package – Assistant Manager – £38K+ - Competitive Pay: Combining house pay and service charge plus tronc scheme bonus. - Uniform Allowance: Receive support for your uniform costs. - Flexible Rota: Work-life balance with a flexible schedule (Sundays and Mondays typically off). - Staff Meals: Delicious meals provided during service. - Career Development: Paid training, WSET courses and opportunities to learn from suppliers. - Generous Leave:28 days of holiday for full-time roles. - Celebration Bonus: A £100 voucher for your birthday! - Comfort and Convenience: Fully equipped staff facilities, individual lockers, and a staff discount scheme at Spring and Somerset House. - Employee Perks: Access to Perkbox for additional benefits. If you’re ready to take the next step in your hospitality career and share our passion for great food and exceptional service, we want to hear from you! Please send your CV and a brief cover letter highlighting your experience and why you’d be a great fit for Spring!
Our opportunity: Are you ready for a very red-carpet welcome? This is your chance to make a positive impact by joining an incredible team, at BAFTA’s iconic headquarters, 195 Piccadilly. Do you strive to create joy when serving members? Do you want to work with a team where belonging and inclusivity are at the core of everything we do? Our Front of House Supervisors’ are a champions at delivering an exceptional level of service to our members. It’s a varied role where you’ll get to work across all areas of the building including the members club impressive fine dining restaurant named after the well esteemed Richard Attenborough, as well as supporting on external event hires, BAFTA events and screenings. How BAFTA 195 Piccadilly gives you the red carpet experience 31 days holiday (increasing to 33 days after 5 years' service) Building is closed for 1 week during festive period in December Health cash plan (financial contribution to dentist, podiatry & more treatments) Complimentary cinema tickets Screening and Q&A access at BAFTA 195 Piccadilly Complimentary meals on duty 3% pension contribution, Life assurance Employee referral bonus scheme of £500 Longterm company sickness pay Cycle to work scheme Season ticket loan Who you are? You’ll be passionate about bringing excellence in service to all guests and have some experience in a service delivery role. We hire people with a can-do attitude, who like to help, who are team focused (Use plenty of the values words) Who are we? 195 Piccadilly is home to the iconic London HQ of the world-famous British arts charity, BAFTA. Following an extensive refurbishment programme our new and increased space will enable BAFTA to support over 80,000 people to develop a career in the creative industries each year. Housed in a historic Grade II Listed building in the heart of London’s West End, BAFTA 195 Piccadilly is a truly world-class space, providing innovative state-of-the-art facilities.
Role: Shared Services Lead (EVENT COORDINATOR) Location: Farringdon, London, and onsite at events. Reports to: KB Directors Contract Type: Fixed-term, 9 month contract, commencing Monday 3rd March 2025. Working Hours: 3 days per week until Monday 2nd June, then full-time until the end of August. Additional weekend work required during festival season with typical onsite hours from 8am to 8pm. Who We Are Krankbrother is a key force in electronic music in the UK, with extensive experience in event creative production and artist programming. Our strength is in working closely with the most innovative talent in the electronic music scene to deliver groundbreaking production values and customer experience above all else. A fully independently owned company, our shows draw sell-out crowds keen to resist the increasingly corporate nightlife scene. Role Overview As the Shared Services Lead, you play a key role in the planning and delivery of our events calendar. This role puts you right at the heart of our small and youthful team - where you’ll interact daily with senior leadership and take on significant responsibility onsite. We’re a truly independent outfit, where our founders are directly involved - offering you unique opportunities to learn and grow with us. Who You Are We’re looking for a confident, practical, and dynamic individual with leadership abilities and significant demonstrable experience in the event industry to head up all services for contractors and crew onsite. You’ll be responsible for managing a number of essential facilities, including accreditation, IT and comms, and logistical arrangements for crew. You’ll also play a key role in sourcing and onboarding temporary event staff. Role Responsibilities Managing IT and comms onsite. Recruiting temporary staff for merch, info, and other services. Working closely with the Accreditation Manager to ensure a smooth and efficient accreditation process on site. Crew/staff accommodation and logistics Liaising with the Financial Controller to ensure staff invoices are paid in a timely manner Reporting as necessary to the Event Management Office, and working with the Visitor Experience Lead and Safety, Security and Resilience Lead to resolve any issues which may arise. Essential Skills: Solid experience in event production and site management, particularly with logistics for accreditation, accommodations, IT, and crew facilities. Strong organisational and project management skills for managing multiple operational streams. Proficiency in IT and comms systems Experience recruiting and managing temporary event staff. Excellent interpersonal skills Budgeting and financial management for timely payments and cost control. Strong administrative skills for accurate reporting and documentation. Effective communication skills for coordination across teams. Skilled in documenting and reporting to senior leadership. You will need to be fully available for our summer season: 1st June-31st August 2025.
Do you have a passion for maintaining a safe and clean environment in the interest of the public? Westway Trust is looking for dedicated and reliable experienced Cleaning Attendants to provide supervised access to the new public toilets located on Acklam Road, next to Portobello Market. As a member of the Cleaning Attendant team, you will play a crucial role in maintaining a clean, safe, and hygienic environment at all times. The role requires someone with a good physical stamina who is friendly, confident with an energetic approach to work and will be fully committed to achieving a consistent standard of cleanliness and appearance throughout the facility. We welcome applications from those who would be interested in working either full-time or part-time hours. Key responsibilities of the role include but are not limited to: - To open and lock the facility and return the key to the Trust’s offices. - Effectively and efficiently manage the access control system. - To ensure that all toilet cubicles (toilets seats, pans, urinals, basins and door furniture) are clean and fit-for use. - Properly clean all sanitary appliances, fittings, and areas on a regular basis as directed. - Sweep, wet mop, and floor polish designated areas. - Replenish towels, soaps, and toilet rolls as and when required and maintain cleaning equipment and supplies. - Coordinate and work positively in collaboration with other members of the cleaning team. - Ensure that all health and safety regulations and sanitation guidelines are adhered to. - Clean glass surfaces, mirrors, and windows. - Carry out periodic checks of the facility to ensure cleanliness and safety. - Report repairs and replacements that are required when encountered while cleaning. - Empty waste bins and replacing liners. Essential Experience, Skills and Attributes: - A minimum of 3 years of proven experience as a cleaner in any institution or organisation. - Good communication skills as a general cleaner is required to possess the ability to accept, understand, and follow instructions and to deal with users and the public in a professional manner. - Confident and energetic approach to work. - Adequate knowledge of cleaning chemicals and supplies. - A willingness to learn. - Attention to detail to perform a thorough job. - Ability to complete physically demanding tasks. - Integrity, reliability, and trustworthiness to work independently. Benefits of working with us: - Great location in the heart of Portobello, North Kensington - Generous holiday entitlement of 25 days per year + statutory bank holidays - Sick pay scheme - Investor in People (IiP) employer - Free gym membership at health club one minute walk from Westway Trust office - Pension scheme - Life Assurance - Season ticket / bicycle loan - Free eye test voucher This a a role of 35 hours per week, Monday to Friday between 9am and 6.30pm, with evening, weekend and some shift work. There is a rolling deadline for this position. We encourage applicants to submit their application as soon as possible, as this vacancy may be withdrawn at any time. An early application is therefore strongly recommended. We welcome applications from those who would be interested in working part-time or full-time.
We are looking to hire a Recruitment Administrator with experience in the F&B and Events industry. This role involves managing timesheets, recruiting staff, and coordinating events at client hotels. If you currently work in the events industry and are interested in a more administrative role within hospitality recruitment, this could be the perfect opportunity for you. Please apply with your up-to-date CV. Interviews will be held on 13th November, and we are hiring immediately.
Al Kahf Restaurant is seeking a dedicated and skilled Assistant Chef to join our team and assist in managing the kitchen operations. The ideal candidate will have a passion for food and culinary excellence, along with strong leadership and organizational skills. Responsibilities: 1. Assist the Head Chef in preparing and cooking high-quality dishes in a timely manner. 2. Help in creating and designing new menu items based on seasonal availability and customer preferences. 3. Supervise kitchen staff and provide guidance and training as needed. 4. Ensure compliance with food safety and sanitation regulations. 5. Coordinate with suppliers to maintain inventory levels and quality of ingredients. 6. Assist in maintaining kitchen equipment and facilities in good working condition. 7. Monitor food costs and work towards achieving budget targets. 8. Collaborate with front-of-house staff to deliver exceptional dining experiences to customers. 9. Handle any customer feedback or complaints related to food quality and service. 10. Contribute to a positive and productive work environment by promoting teamwork and communication. Requirements: 1. Proven experience working as a Chef or Sous Chef in a restaurant setting. 2. Strong knowledge of food preparation techniques and culinary trends. 3. Excellent leadership and communication skills. 4. Ability to work in a fast-paced environment and handle pressure effectively. 5. Understanding of food safety and sanitation practices. 6. Creativity and passion for creating delicious and visually appealing dishes. 7. Availability to work evenings, weekends, and holidays as needed. 8. Degree or certification in Culinary Arts or related field is a plus. If you are a talented and motivated individual with a passion for culinary arts and kitchen management, we encourage you to apply for the Assistant Chef position at Al Kahf Restaurant. Join our team and be part of creating memorable dining experiences for our guests.
Job description Job Title: Recruitment Administrator Department: Recruitment Location: Aldgate, London. Onsite MON - FRI. 9 AM - 5 PM. About SMR Facilities Management: SMR Facilities Management is a leading temporary recruitment agency dedicated to connecting businesses with skilled temporary & permanent workers. We pride ourselves on our ability to match the right candidates with the right clients, ensuring both parties achieve their goals efficiently. Job Summary: We are seeking a data-driven and organised Recruitment Administrator to take ownership of timesheet management, recruitment support, and event coordination. The ideal candidate will be a strategic thinker with excellent communication skills and experience in the Hospitality industry. Key Responsibilities: Administration: Accurate and timely entry of timesheets into our system and master folders for all clients. Weekly closing of timesheets. Meticulous attention to detail in data entry. Obtaining timely approvals on timesheets from clients. Coordinating with clients to ensure weekly submission of timesheets. Verification of employee hours. Maintaining organised files and folders for all documentation. Recruitment: Assisting the Recruitment Manager with all hiring activities. Sourcing candidates through various channels and scheduling interviews. Completing candidate documentation and maintaining employee folders. Managing F&B recruitments, including coordination with clients, suppliers, and candidates. On-site availability during major events, including weekends if required. Reporting: Generating weekly reports on administration and recruitment activities. Qualifications: Excellent organisational and time management skills. Proficiency in data entry and Microsoft Office Suite. Strong communication and interpersonal skills. Experience in the Hospitality industry is highly preferred. Some recruitment experience is a plus. Ability to work independently and as part of a team. Flexibility to work on-site during events, including weekends. Please apply with your updated CV only. Immediate joiners preferred. Job Types: Full-time, Permanent
· Safety of team and equipment/assets at all times. Collaborate with a team to ensure the safe and efficient delivery of aircraft services, while fostering a welcoming atmosphere for customers, crew and guests. ensuring efficient and accurate communication through various methods to accomplish operational tasks. Operate / drive / stage ground service equipment, including ground power units, tugs, vehicles, stairs, and floor cleaning equipment, to maintain the Jetex London hangar. Be trained in Manoeuvring Area and Air Traffic Control (ATC) procedures to tow aircraft to and from various facilities on the airfield. Chock and cone aircraft in line with Jetex SOP’s and safety guidelines. Provide Opportunities to support Training at Jetex London. Professional and friendly customer service while exhibiting a positive and helpful attitude, consideration and courtesy to everyone at all times. Accurately input and record parking histories and services performed for customer aircraft. Complete Daily GSE and Vehicle checks. Abide by Biggin Hill Airport emergency response procedures when/if critical events occur. Recommend improvements to Jetex standards, administrative procedures, facilities, methods, and practices to relevant management. Hazard/Safety awareness related to work area and other equipment’. Ensure a high degree of customer service, attentiveness, speed, and control error rates, whilst maintaining consistency in services. Assist in maintenance and safe usage of all ramp equipment airside. Full PPE when on airside. • Required to wear and maintain professional uniform. • Follow safety regulations, company policies, and guidelines from Jetex/London Airports. • Wing walking and marshalling to ensure safe services. • Check aircraft compartments/doors to avoid any damage when loading and offloading. • Load/offload baggage/cargo from aircraft/cart/vehicle in a safe manner using the proper lifting techniques. • Follow the instructions of the Equipment Operator/Ramp Manager and Duty Officers/Coordinator. · Provide aircraft services as requested by management or customers, including lavatory servicing, ground power, potable water, parking assistance, marshalling, catering delivery, and towing. • Knowledge of all equipment and be able to use /identify suitable tow bars. • Provide assistance for Pushback/tow operation. • Constantly checking on FOD and clearing as required. • Read tags and segregate loads based on information received either from supervisor/tags. • Handling/sorting of tools, materials, equipment and supplies. • Staging, driving and operating technical equipment (if licensed) when instructed by supervisors. • Any other duties assigned by Line Manager.