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We are looking for an experienced Cisco Telephony & Videoconferencing Team Lead to lead the delivery, support, and continuous improvement of our Cisco Collaboration environment. This role combines hands-on technical expertise with team leadership, taking ownership of Cisco telephony and video conferencing services in a global, customer-focused environment. • Lead and mentor a team of engineers and technicians., • Act as the senior technical escalation point for complex incidents and major outages., • Lead Cisco Telephony and Videoconferencing projects from design through implementation., • Drive Major Incident, Problem Management, and Root Cause Analysis activities., • Collaborate with customers, Service Delivery Managers, and technical teams to deliver high-quality services., • Ensure knowledge transfer, technical standards, and operational excellence across the team., • Maintain and review HLDs, LLDs, procedures, and technical documentation., • Oversee testing, validation and implementation of hardware and configurations., • 5+ years experience in Cisco Unified Communications and Collaboration environments., • Strong expertise in: Cisco Unified Communications Manager (CUCM) Unity Connection Jabber Cisco IP Phones Cisco Meeting Server (CMS) Cisco TelePresence Management Suite (TMS) Cisco Video Endpoints, • Strong knowledge of SIP and H.323 protocols., • Experience with VMware v7/v8., • Proven experience leading technical teams, projects, or service delivery activities., • Fluent English (written and spoken)., • Kurmi, • Telisca, • RTMT, • Prognosis, • PeterConnects WAN/LAN networking and security, • Systems administration and desktop environments Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to deliver the best resourcing solutions for our clients. If you need any help or adjustments during the recruitment process for any reason, please let us know when you apply or talk to the recruiters directly so we can support you. #J-18808-Ljbffr

Are you fluent in Spanish and interested in an exciting opportunity that includes relocation to Greece? At. Spanish Speaking Customer Representative. Provide outstanding customer support to Spanish-speaking clients, ensuring their inquiries are addressed with professionalism and care.

Are you fluent in Portuguese and seeking an exciting opportunity to work remotely from Greece? At. Portuguese Speaking Customer Representative. Provide exceptional customer support to Portuguese-speaking clients, addressing their inquiries with professionalism and care.

German speaking Technical Inside Sales Executive. In order to succeed as a German speaking Technical Inside Sales Executive, you must be a commercially-minded individual with reams of confidence. Required to be fluent in English and German, both written and spoken.

As an SAP S/4HANA Project Manager, you’ll take the lead in managing complex, cross‑functional, international programs that drive real business value. You’ll work across departments and geographies to help shape EPSON’s digital future, enabling teams to embrace change and new ways of working through world‑class project execution. You’ll support the entire project lifecycle—from initiation and planning to delivery and closure—ensuring alignment to business strategy, stakeholder expectations, and high‑quality outcomes. You will manage assigned complex/multiple projects or programs and ensure that the agreed project objectives are realised on time, to high standards, and within the agreed budget. Lead interrelated strategic initiatives that contribute to a common business objective, ensuring alignment of deliverables, interdependencies, and stakeholder expectations across multiple project teams. • Set up the Project Organisation including the change management approach, • Facilitate value stream mapping (AS IS), and initial business requirements workshops aimed at creating detailed business requirements including financial impact and ROI, to be presented to the Project Board for approval, • Prepare and allocate the costs associated with the project for the sponsor’s approval, • Manage the vendor selection process, including contract negotiations for the selected vendor, • Facilitate Design workshops and finalize the scope, • Create a project plan in consultation with the relevant internal customers, • Ensure that the project team is engaged and allocated resources are available within the framework of the project plan to guarantee the realisation of the project objectives, • Align program scope and individual project charters to overarching business strategy and transformation objectives. Ensure cohesive delivery across workstreams, • Realise the implementation of the project and the change management plans, • Ensure quality standards and the change management stream are realised and met, • Submit regular reports and communications within the framework of the project plan and according to the PMO standards so that the project objectives and benefits approved by the Project Board are laid down in the Project Charter can be met. Provide oversight across project teams, enabling cross‑project collaboration, and removing blockers at the program level to ensure coordinated delivery, • Identify gaps and develop actions to sustain change management outcomes, • Guarantee the relevant knowledge and documentation (including Process Flows, SIPOC and Value Stream Mapping TO BE) transfer to the final internal or external stakeholders, • Ensure successful closure, celebrate success, and make sure the lessons learned are documented, archived, and shared with the stakeholders, • Conduct program‑level retrospectives to capture cross‑project lessons learned and sustain enterprise‑wide improvements, • Involvement in S/4HANA assessment phases, including RFP and vendor selection, • Strong knowledge of SAP ECC and S/4HANA, • Knowledge of SAP Activate Methodology, • Solid understanding of project and change management (Waterfall, Agile, Hybrid), • Experience managing complex, cross‑functional, international projects, • Proficient in tools like MS Project, Jira, or Azure DevOps, • Excellent communication and stakeholder management skills, • Strong organisational, problem‑solving, and analytical abilities, • Self‑motivated, proactive, and comfortable working in a matrix environment, • Fluent in English (written and spoken); other languages a plus, • Customer references will be required during the recruitment process We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation. We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions. We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society. We believe a healthy culture, strong values, teamwork, and contribution from a diverse range of individuals will help us to strive for excellence. Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years running. • Mid‑Senior level, • Full‑time, • Project Management, • Retail Office Equipment, • Computers and Electronics Manufacturing, • Manufacturing #J-18808-Ljbffr

Job Description Hybrid working - our approach is to be in the office a minimum of 2 days per week. PA’s IT team, internally known as Group Systems, is comprised of a variety of areas that support the wider firm, consisting of four key pillars: Strategy, Architecture and Infrastructure Services; Enterprise Solutions; Technology and Operations; and Cyber Security and Compliance. The successful candidate will be covered two primary areas: the security of AI (protecting the organisation's own AI systems and use of AI) and AI for security (using AI to strengthen protection, detection and response). This role will sit within Cyber Security and Compliance. Technical ownership of AI security tool selection and deployment Define requirements, run structured evaluations and proofs of concept, and judge vendor claims on evidence rather than marketing. That means measuring detection efficacy, false positive rates, latency and operational overhead. The tool categories to cover include AI security posture management, LLM guardrails and firewalls, model and supply-chain scanning, GenAI data loss prevention, and AI-enabled SOC tooling. They should also own the deployment itself: integration with existing SIEM, SOAR, EDR and identity tooling, architecture decisions, and making sure the tools are tuned and producing value after go-live rather than becoming shelfware. Input to vendor risk assessments fits here too, particularly on how vendors handle your data in their own models. Understanding the AI threat landscape They need a working knowledge of AI-specific attack techniques and should be fluent in the reference frameworks, mainly the OWASP Top 10 for LLM Applications and MITRE ATLAS. Key threats include: • Direct and indirect prompt injection, • Data and model poisoning, • Sensitive data leakage through prompts and outputs, • Model theft and extraction, • Malicious model files in the supply chain, • The growing set of risks from agentic AI, such as excessive permissions and tool misuse They also need to understand how attackers use AI against the organisation (more convincing phishing, deepfake-enabled fraud, faster reconnaissance and exploit development) and how that changes your threat model. Shadow AI, meaning unsanctioned use of AI tools by staff, is a practical, near-term issue they should be able to discover and manage. Demonstrating AI in protection, detection and response This is where the role earns its keep with stakeholders. In protection, that might mean AI-assisted vulnerability prioritisation, secure code review, or posture analysis. In detection, it covers behavioural anomaly detection, alert triage and enrichment, and LLM-assisted threat hunting. In response, it includes AI copilots for investigation and incident summarisation, automated playbooks, and agentic response actions. A good candidate will be clear-eyed about limits: where human-in-the-loop controls are needed, how to validate AI outputs, and how to avoid automating mistakes at speed. The ability to build or run demonstrators that show value concretely is a strong differentiator. Assurance and testing The role should include adversarial testing and red teaming of the organisation's AI systems, whether done directly or by scoping and overseeing third parties. Examples are testing RAG applications for injection and data exposure, or checking that an agent can't be manipulated into acting outside its intended permissions. Alignment with governance and standards This isn't primarily a governance role, but the engineer should translate frameworks into technical controls and evidence. The relevant reference points are: • NCSC's Guidelines for Secure AI System Development, • The UK government's AI Cyber Security Code of Practice, • NIST AI RMF, • ISO/IEC 42001, • The EU AI Act, where relevant to clients or operationsSkills and background The ideal profile is a security engineer (typically from cloud security, security architecture, or SOC engineering) who has built genuine ML and LLM literacy. That means understanding how models, RAG pipelines and agents work, reasonable Python or scripting ability, and cloud platform experience. Communication matters more than usual: this person will regularly need to explain AI risk and capability to non-specialist decision-makers without overselling or scaremongering. Useful indicators: • Tools selected and deployed against defined requirements, with measurable outcomes (reduced triage time, improved detection coverage), • An AI asset inventory and threat model in place, • AI systems tested before deployment, • Demonstrators that have influenced investment or adoption decisions Please be aware that some of our UK roles at PA Consulting require a UK security clearance. All PA people are required to undergo background checks and to achieve the Baseline Personnel Security Standard however, some UK roles also require higher levels of National Security Vetting, where applicants must have at least 5 years of continuous residency in the UK. We therefore ask that you only apply if you meet the residency requirements (i.e. you are a British citizen or have been resident in the UK for the past 5 years), as this is the prerequisite for a security clearance. If you're unsure about your eligibility, we encourage you to review the UK Government’s guidance on security vetting before applying. Life At PA encompasses our peoples' experience at PA. It's about how we enrich peoples’ working lives by giving them access to unique people and growth opportunities and purpose led meaningful work. We believe diversity fuels ingenuity. Diversity of thought brings exciting perspectives; diversity of experience brings a wealth of knowledge, and diversity of skills brings the tools we need. When we bring people together with diverse backgrounds, identities, and minds, embracing that difference through an inclusive culture where our people thrive; we unleash the power of diversity – bringing ingenuity to life. Find out more about Life at PA here. We are dedicated to supporting the physical, emotional, social and financial well-being of our people. Check out some of our extensive benefits: • Health and lifestyle perks accompanying private healthcare for you and your family, • 25 days annual leave (plus a bonus half day on Christmas Eve) with the opportunity to buy 5 additional days, • Generous company pension scheme, • Opportunity to get involved with community and charity-based initiatives, • Annual performance-based bonus, • PA share ownership, • Tax efficient benefits (cycle to work, give as you earn) We recruit, retain, reward and develop our people based solely on their abilities and contributions and without reference to their age, background, disability, genetic information, parental or family status, religion or belief, race, ethnicity, nationality, sex, sexual orientation, gender identity (or expression), political belief, veteran status, or any other range of human difference brought about by identity and experience. We are on a journey towards ensuring our workforce is diverse at all levels and that our firm is representative of the world around us. We welcome applications from underrepresented groups. Adjustments or accommodations - Should you need any adjustments or accommodations to the recruitment process, at either application or interview, please contact us. #LI-HM3 #J-18808-Ljbffr

We're looking for a detail-oriented Product Owner to transform business strategy into clear, deliverable outcomes across our subscription and recurring revenue platforms. Based in our Watford office, this role will take ownership of platforms that support contractual B2B printing services and our B2C subscription offerings. Working alongside a team of Product Owners and platform specialists, you'll gather and refine business requirements, produce functional specifications, and collaborate with both business and technical stakeholders to deliver platform enhancements and new capabilities. This is a business-facing role within a largely automated environment, ideally suited to someone who enjoys translating complex business requirements into practical, scalable solutions. Due to the complexity of the platforms, you'll receive ongoing mentoring and support from a Senior Platform Specialist, together with dedicated training and knowledge transfer to help you build expertise and confidence in the role. Please note: This is not a software development role. The focus is on requirements gathering, business analysis, specification writing, stakeholder management, and product delivery rather than coding. Requirements Gathering & Product Definition • Gather and analyse business and user requirements, • Translate requirements into user stories, workflows, and functional specifications, • Ensure requirements are clearly defined, understood, and aligned with business objectives, • Maintain a prioritised, delivery‑ready backlog, • Define acceptance criteria, identify dependencies and business value, • Identify gaps, risks, and dependencies to support successful delivery Roadmap Support & Execution Alignment • Support product roadmap planning and prioritisation, • Prepare and refine requirements for upcoming development cycles, • Work closely with technical teams to ensure feasibility and alignment with business goals Delivery Collaboration & Sprint Support • Participate in Agile ceremonies and provide requirements clarification, • Support development and testing teams throughout the delivery lifecycle, • Ensure requirements remain aligned from concept through to release Stakeholder Engagement & Communication • Build strong relationships with business stakeholders and end users, • Gather feedback, identify opportunities, and provide recommendations, • Communicate priorities, progress, and changes clearly and effectively, • Support testing and user acceptance activities, • Leverage user feedback and data insights to drive continuous improvement, • Contribute to the ongoing enhancement of platform capabilities and business processes, • Experience as a Product Owner, Business Analyst, or in a similar business‑facing role supporting digital platforms, • Strong analytical, problem‑solving and critical‑thinking skills, • Experience working in Agile environments, including Jira, user stories, and backlog management, • Excellent communication and stakeholder management skills, • Highly organised, detail‑oriented, and able to manage multiple priorities and deadlines, • Proficient in Microsoft Office applications and Power BI, • Experience working within an international business environment, • Understanding of subscription-based, recurring revenue, or contractual business models is highly desirable, • Fluent English, written and spoken, • MS Dynamics or payment platform experience is advantageous You will have access to a wide range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, gym membership, an Employee Assistance Programme, employee discounts on Epson and Seiko products, and more. Epson also promotes hybrid working, with a minimum of 25 days holiday per year. We aspire to be an indispensable company, trusted worldwide for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions. Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team. If you require additional assistance for your application or wheelchair access to our facilities, please email . A member of our team will be happy to assist you. #J-18808-Ljbffr

Job Description We are currently recruiting for a full-time Project Manager to join our Technology team, reporting to the Supply Chain & Merchandising Portfolio Manager. This role is responsible for delivering projects within the Supply Chain and Merchandising Technology function across Europe, with a particular focus on transportation management modernisation initiatives in the Swedish market. It is essential that you speak Fluent Swedish and English for this position. This role is offering hybrid working with 3 days per week in the Hemel Hempstead, or Ashford, Kent office, and as such a good degree of self-motivation and flexibility is required. Working closely with multiple business and technology workstreams, you will play a key role in ensuring projects are delivered successfully, meeting agreed timelines, budgets and business objectives. The position requires excellent communication and stakeholder management skills, with responsibility for engaging with a broad range of internal teams, third-party vendors and senior stakeholders across the organisation. As a fluent English and Swedish speaker, you will collaborate closely with local Swedish resources, including Sysco colleagues and external partners, to lead the planning, coordination and delivery of project requirements. You will be responsible for maintaining project scope and ensuring that agreed objectives are achieved while adhering to established governance and project delivery methodologies. This includes the ongoing management of project documentation, RAID logs, reporting and governance artefacts, as well as ensuring projects transition successfully into business-as-usual operations. The role sits at the heart of the project delivery lifecycle and is accountable for delivering projects on time, within scope and budget. You will be expected to drive stakeholder engagement, manage third-party system integrators, and ensure all projects are delivered in line with the European PMO delivery framework. You will also maintain an up-to-date understanding of business change opportunities and emerging technologies to support continuous improvement across the organisation. This is a hybrid position that requires regular travel as business needs dictate. As such, you will need to be highly self-motivated, flexible and comfortable working across multiple locations and teams. To be successful in this role, you will have proven end-to-end project management experience delivering complex technology projects in fast-paced, time-critical environments. Experience within demand planning, transportation, supply chain, logistics or vendor engagement solutions would be highly advantageous. You will have a strong understanding of business processes, stakeholder management and change management, with experience deploying technology solutions across multiple sites using both Agile and Waterfall methodologies. You will possess excellent presentation, communication and influencing skills, with the ability to negotiate effectively and build consensus among diverse stakeholder groups. A strong working knowledge of the Microsoft Office suite is essential. Candidates should ideally be educated to a minimum degree level in a technology-related discipline and/or have proven project management experience within a relevant industry. Fluency in both English and Swedish is essential for this role. What we offer: • A competitive salary, • Company car allowance of £7,000, • Discretionary 15% annual bonus, • Pension scheme, • Single private medical healthcare cover, • Generous holiday allowance of 25 days, with option to purchase additional holidays + bank holidays, • Huge discounts on all sorts of lovely food and award-winning products through our staff shop, • Discounts on Cinema tickets, shopping and earn cashback on purchases through Sodexo., • Recognition awards and Incentives, • Real career opportunities - being part of Sysco, the world's leading foodservice business, opens up a world of possibility JBRP1_UKTJ

Advancing People Multilingual - Recruitment Specialists are now recruiting for a Dutch Speaking Communications Executive for their FTSE100 client based in Luton, Bedfordshire who are a market leading travel company. As a Dutch Speaking Customer Communications Executive you will play a key role in the shaping and execution of the customer experience and communications strategy, supporting with the management of, and creating exciting content for, customer communications channels within The Netherlands. Roles & Responsibilities: • Creating and translating content for new customers from different European source markets., • Helping ensure tone of voice consistency while providing guidance on market relevance, • Working closely with other teams across the business, such as PR, legal and technology to make the customer communications vision come to life., • Creating communication content for the Customer via different media channels, • Day-to-day management of communications channels such as email, SMS, and chatbot at different points of the holidays customer journey, whether pre travel, on holiday or once back home. Person Specification: • Fluent in Dutch, • Creative flair for writing, • Experience of copywriting, whether from an internal, PR, marketing, customer comms or content background, • Strong writing and editing skills, • Possess a passion for communications and a thirst for on-the-job learning (including University leavers who may have studied relevant subjects such as communications)., • Excellent communication skills, both oral and written This is a full time permanent position offering an annual salary of £40,000 + up to 20% Bonus & attractive company benefits. Hybrid position - 3 days remote / 2 days Luton based Advancing People Multilingual - Recruitment Specialists Advancing People Multilingual Ltd is an Equal Opportunities Employer and acts as both an Employment Business and Employment Agency. JBRP1_UKTJ

You will lead marketing strategy and execution for Immunohematology, Quality Systems and Immunology portfolios, aligning with Sales and Global Marketing to drive growth locally. The role requires 8+ years in diagnostics marketing, a strong strategic mindset, and fluent English, with Nordic language

We're looking for a detail-oriented Product Owner to transform business strategy into clear, deliverable outcomes across our subscription and recurring revenue platforms. Based in our Watford office, this role will take ownership of platforms that support contractual B2B printing services and our B2C subscription offerings. Working alongside a team of Product Owners and platform specialists, you'll gather and refine business requirements, produce functional specifications, and collaborate with both business and technical stakeholders to deliver platform enhancements and new capabilities. This is a business-facing role within a largely automated environment, ideally suited to someone who enjoys translating complex business requirements into practical, scalable solutions. Due to the complexity of the platforms, you'll receive ongoing mentoring and support from a Senior Platform Specialist, together with dedicated training and knowledge transfer to help you build expertise and confidence in the role. Please note: This is not a software development role. The focus is on requirements gathering, business analysis, specification writing, stakeholder management, and product delivery rather than coding. Requirements Gathering & Product Definition • Gather and analyse business and user requirements, • Translate requirements into user stories, workflows, and functional specifications, • Ensure requirements are clearly defined, understood, and aligned with business objectives, • Maintain a prioritised, delivery‑ready backlog, • Define acceptance criteria, identify dependencies and business value, • Identify gaps, risks, and dependencies to support successful delivery Roadmap Support & Execution Alignment • Support product roadmap planning and prioritisation, • Prepare and refine requirements for upcoming development cycles, • Work closely with technical teams to ensure feasibility and alignment with business goals Delivery Collaboration & Sprint Support • Participate in Agile ceremonies and provide requirements clarification, • Support development and testing teams throughout the delivery lifecycle, • Ensure requirements remain aligned from concept through to release Stakeholder Engagement & Communication • Build strong relationships with business stakeholders and end users, • Gather feedback, identify opportunities, and provide recommendations, • Communicate priorities, progress, and changes clearly and effectively, • Support testing and user acceptance activities, • Leverage user feedback and data insights to drive continuous improvement, • Contribute to the ongoing enhancement of platform capabilities and business processes, • Experience as a Product Owner, Business Analyst, or in a similar business‑facing role supporting digital platforms, • Strong analytical, problem‑solving and critical‑thinking skills, • Experience working in Agile environments, including Jira, user stories, and backlog management, • Excellent communication and stakeholder management skills, • Highly organised, detail‑oriented, and able to manage multiple priorities and deadlines, • Proficient in Microsoft Office applications and Power BI, • Experience working within an international business environment, • Understanding of subscription-based, recurring revenue, or contractual business models is highly desirable, • Fluent English, written and spoken, • MS Dynamics or payment platform experience is advantageous You will have access to a wide range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, gym membership, an Employee Assistance Programme, employee discounts on Epson and Seiko products, and more. Epson also promotes hybrid working, with a minimum of 25 days holiday per year. We aspire to be an indispensable company, trusted worldwide for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions. Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team. If you require additional assistance for your application or wheelchair access to our facilities, please email . A member of our team will be happy to assist you. #J-18808-Ljbffr

We're looking for a detail-oriented Product Owner to transform business strategy into clear, deliverable outcomes across our subscription and recurring revenue platforms. Based in our Watford office, this role will take ownership of platforms that support contractual B2B printing services and our B2C subscription offerings. Working alongside a team of Product Owners and platform specialists, you'll gather and refine business requirements, produce functional specifications, and collaborate with both business and technical stakeholders to deliver platform enhancements and new capabilities. This is a business-facing role within a largely automated environment, ideally suited to someone who enjoys translating complex business requirements into practical, scalable solutions. Due to the complexity of the platforms, you'll receive ongoing mentoring and support from a Senior Platform Specialist, together with dedicated training and knowledge transfer to help you build expertise and confidence in the role. Please note: This is not a software development role. The focus is on requirements gathering, business analysis, specification writing, stakeholder management, and product delivery rather than coding. What you will do: Requirements Gathering & Product Definition • Gather and analyse business and user requirements, • Translate requirements into user stories, workflows, and functional specifications, • Ensure requirements are clearly defined, understood, and aligned with business objectives, • Maintain a prioritised, delivery-ready backlog, • Define acceptance criteria, identify dependencies and business value, • Identify gaps, risks, and dependencies to support successful delivery Roadmap Support & Execution Alignment • Support product roadmap planning and prioritisation, • Prepare and refine requirements for upcoming development cycles, • Work closely with technical teams to ensure feasibility and alignment with business goals Delivery Collaboration & Sprint Support • Participate in Agile ceremonies and provide requirements clarification, • Support development and testing teams throughout the delivery lifecycle, • Ensure requirements remain aligned from concept through to release Stakeholder Engagement & Communication • Build strong relationships with business stakeholders and end users, • Gather feedback, identify opportunities, and provide recommendations, • Communicate priorities, progress, and changes clearly and effectively, • Support testing and user acceptance activities, • Leverage user feedback and data insights to drive continuous improvement, • Contribute to the ongoing enhancement of platform capabilities and business processes What we ask for: • Experience as a Product Owner, Business Analyst, or in a similar business-facing role supporting digital platforms, • Strong analytical, problem-solving and critical-thinking skills, • Experience working in Agile environments, including Jira, user stories, and backlog management, • Excellent communication and stakeholder management skills, • Highly organised, detail-oriented, and able to manage multiple priorities and deadlines, • Proficient in Microsoft Office applications and Power BI, • Experience working within an international business environment, • Understanding of subscription-based, recurring revenue, or contractual business models is highly desirable, • Fluent English, written and spoken, • MS Dynamics or payment platform experience is advantageous We are keen to hear from you even if you don’t match all listed requirements, but you identify with our brand and passion for innovation. What we offer: You will have access to a wide range of flexible benefits including a strong contributory pension plan, private healthcare, life cover, gym membership, an Employee Assistance Programme, employee discounts on Epson and Seiko products, and more. Epson also promotes hybrid working, with a minimum of 25 days holiday per year. We aspire to be an indispensable company, trusted throughout the world for our commitment to openness, customer satisfaction and sustainability. We respect individuality while promoting teamwork, and we are committed to delivering unique value through innovative and creative solutions. Our commitment to the environment We all have a role to play in building a better future. For Epson, being a sustainable company means being mindful of every aspect of our organisation – from the smallest lightbulb to the largest factory. It fuels our innovation, drives our growth, motivates our workforce and, ultimately, to contribute to society. Our people We believe a healthy culture, strong values, teamwork and contribution from a diverse range of individuals will help us to strive for excellence. Our brand Ranked by Clarivate Analytics as a Top 100 Global Innovator brand for the last seven years Running. Epson is an equal opportunity employer. We celebrate diversity and are dedicated to fostering an inclusive environment for all employees. We actively encourage applications from individuals of all protected characteristics and are committed to providing any necessary accommodations during the application and assessment process, as well as upon joining our team. If you require additional assistance for your application or wheelchair access to our facilities, please email . A member of our team will be happy to assist you. #J-18808-Ljbffr

Vercel is the agentic infrastructure company. We free people and agents to ship what’s next. For more than a decade, Vercel has shaped how the web is built. As the team behind Next.js, v0, and AI SDK, we create products that help builders move from idea to production with speed, security, and exceptional developer experience. Now, software is entering a new era, and the next generation of products will not just be used by people. They will be built, extended, and operated by agents. We are building the platform for that future, trusted by companies like OpenAI, PayPal, Ramp, Supreme, and millions of developers worldwide. Whether you’re building our products, supporting our customers, growing our community, or shaping our story, you’ll help define what comes next. We are looking for a Senior Technical Account Manager (TAM) to join our Forward Deployed Engineering organization within Professional Services. As a Senior TAM, you will be the named, persistent technical owner for the mission-critical workload that anchors your customer's Vercel relationship, across a portfolio of concurrent accounts. You are a peer to their VPs of Engineering and CTOs, and the first line of coordination for every Vercel workstream attached to that workload, across Support, Engineering, Product, and Sales. On a large customer several Vercel roles are engaged at once, and you are the person who keeps them coherent. The Solutions Architect stays technically accountable for the account as a whole. On the accounts you cover, you take over the post-sales technical relationship for that workload from the Solutions Architect, through a structured handover. The SA stays on the account and continues across everything outside your scope: new teams, new workloads, and expansion. This is a billable, customer-funded role. Customers purchase Senior TAM engagement as part of their Vercel relationship, and you will carry a portfolio of concurrent accounts. You will not be on-call, you will not write production code, and you will not carry a sales quota. You will own the technical relationship, drive proactive risk identification and architectural guidance, and ensure every other Vercel engagement on your accounts (e.g. Platform Consumption, Forward Deployed Engineers (FDEs), Professional Services projects, audits, workshops) lands successfully and compounds in value over time. Our Professional Services team is structured around a simple frame: PS delivers outcomes, FDE delivers velocity, TAM delivers continuity. You are the continuity. You are the reason a customer's second year on Vercel is more valuable to them than their first. You will report to the Head of Professional Services and will be located within the Americas or EMEA region. • Own the post-sales technical relationship for a portfolio of strategic enterprise accounts. You are the customer's named technical owner, the person their VP of Engineering calls when something matters. You take this accountability over from the Solutions Architect at deal close, through a formal handover, and you hold it for the life of the engagement. You co-own each account with the Account Executive, with clear domain boundaries: you own technical, they own commercial, and both of you have veto rights within your domain. You run a defined cadence with each account: a weekly Cadence Call, a monthly business review, a quarterly business review with the customer's technical leadership, and an annual roadmap workshop., • Lead post-incident pattern ownership and technical triage. You are not the 24/7 first call. Customer Support remains the front line, but when an incident escalates or a pattern emerges across multiple incidents, you take ownership. You drive the post-mortem, identify the architectural root cause, and own the remediation roadmap. You commit to responding within 4 business hours in your local time zone to any P1/P2 escalation routed to you, and you are the customer's escalation path when standard Support channels need acceleration., • Drive proactive technical strategy, cost optimization, and architectural guidance. You spend the majority of your time on work the customer doesn't yet know they need: architectural reviews, technical risk mapping, cost and usage optimization, pre-launch readiness assessments, and translating Vercel's product evolution into specific opportunities for the customer's business. Solutions Architecture does this work across many customers. On your workload you do it deeper, more often, and with the sustained context that comes from holding the relationship over years. The best TAMs save customers more than the cost of the engagement through this work alone., • Scope and orchestrate Vercel's broader engagement on your accounts. When your customers need hands-on engineering work, a deep audit, or a launch readiness review, you scope and hand off to a Forward Deployed Engineer. Enablement and training go to Developer Success Engineering, and fixed-scope delivery work goes to Professional Services. You do not deliver these engagements yourself. You coordinate, track, and capture what those engagements produce, then integrate it back into the customer's technical roadmap. What you add is making sure they happen at the right time, with the right scope. Throwaway demos and illustrative proofs-of-concept are part of the job; code that ships to a customer's production environment is not., • Operate as the customer's voice inside Vercel. You translate customer technical needs into signal for Product, Engineering, and Support, using the same Vercel-internal channels that Solutions Architects and Developer Success Engineers use today. You hold internal teams accountable to commitments you've made to your customers. In the early phase of the function, you will do this primarily through influence and relationships built up by the broader Forward Deployed Engineering org; over time, this will operate through defined cross-functional service-level agreements you help establish., • Make the engagement self-funding. The Account Executive owns the renewal. You own the technical case for it. What you are accountable for is the work that makes the engagement worth buying again: the cost and usage optimization that pays for it, and the platform adoption you drive on the account. On a healthy account, the value you create exceeds what the customer pays for this role. The engagement is renewed annually, and your customers' decision to renew is the most honest measure of the value you've delivered. You will be measured against a 90%+ engagement renewal rate, with supporting metrics including TAM-specific CSAT (target 4.5+ / 5), escalation responsiveness against the 4-hour SLA (target 95%+), influence on Professional Services and FDE attach, and the platform adoption you drive on your accounts, measured as accelerated consumption., • 5+ years in a customer-facing technical role at a platform, infrastructure, or developer tools company (TAM, Solutions Architect, Developer Success, Field Engineer, or hands-on technical consultant), with personal ownership of strategic relationships: QBRs, roadmap, workshops, renewals. Internal SA/DSE/CSE candidates encouraged to apply., • Deep technical experience with a platform product, and evidence of getting credible on an unfamiliar one fast. Breadth across a platform matters more here than depth in one corner., • Platform experience. You have run a technical platform at scale in a customer-facing role and are fluent in the build and deploy path: CI/CD pipelines, environment and preview strategy, release mechanics, and the cost and performance patterns that separate a healthy deployment from a runaway one., • Infrastructure and cloud-provider depth. Production-grade, architectural reasoning on AWS, GCP, or Azure., • Demonstrated fast ramp. You earned customer trust on an unfamiliar, technical product., • Prior production experience with Next.js and Vercel is a strong advantage. It is not a requirement and the assessment measures your ability to learn., • You optimize for the customer and can quantify outcomes. You actively create incremental value for a customer’s adoption through spend management, risk mitigation, and shape their adoption journey., • You operate with high agency across complex relationships. You steer cross-functional outcomes without formal authority, challenge flawed technical decisions without burning the relationship, and build trust fast when picking up an engagement someone else started., • Strong written communication, particularly for executive and incident contexts. You can compress a complex technical situation into a one-page executive summary shaping action and accountability., • Willing to travel approximately 4-8 times per year to customer offices for QBRs, roadmap workshops, and incident retrospectives, generally in-region., • Have prior experience as a Technical Account Manager at a hyperscaler, infrastructure platform, or developer-tools company (AWS, Cloudflare, MongoDB, Snowflake, Datadog, GitHub, etc.)., • Have hands-on experience with AI agent development, particularly using the Vercel AI SDK, MCP servers, or similar frameworks., • Have run an annual technical roadmap workshop or "Well-Architected Review"-style engagement with an enterprise customer., • Have experience transitioning from a delivery or support role into a customer-owning role, and can articulate what changed in how you operated., • Have direct experience as a Solutions Architect, Support Engineer, or technical delivery lead at a developer platform or infrastructure company, particularly one with a similar split between pre-sales SA and post-sales technical ownership. #J-18808-Ljbffr

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