Guest service manager jobs in , London - Page 8Create job alerts

We're Looking for a Head Waiter/Waitress to Join Our Team One Ashbourne is an upscale fine dining establishment dedicated to providing exceptional culinary experiences. We are currently seeking a passionate and professional Head Waiter/Waitress to lead our service team and ensure every guest has an unforgettable dining experience. Responsibilities: Lead and train our front-of-house staff to deliver impeccable service. Manage floor operations during service, ensuring smooth and efficient flow. Provide exceptional guest service, handling special requests and resolving any issues. Work closely with the kitchen team to maintain seamless communication. Monitor and maintain high standards of cleanliness and presentation. Qualifications: Proven experience as a Head Waiter/Waitress or in a similar leadership role in a fine dining environment. Extensive knowledge of food and wine. Excellent communication, interpersonal, and leadership skills. Ability to work under pressure in a fast-paced environment. A true passion for hospitality and a commitment to excellence. If you are a dedicated professional who takes pride in creating memorable dining moments, we would love to hear from you.

As Shift Supervisor at the Starting Gate, you’ll be on the front line with the team making sure everything runs like clockwork! You’ll make sure the team are ready for the shift and our guests are happy. Join us at Castle Pubs, where each one of our pubs has its own story to tell. Think urban pubs packed with personality, craft beers and a unique atmosphere. If you’ve got pints of personality, we want to hear from you. What’s in it for me? • Flexible shifts - to fit around the other important things in life, • Love dining out? You'll love it even more with a massive 33% discount across all our brands. Whether its date night at Miller & Carter or family roast at Toby Carvery, we’ve got you covered., • Team Socials – work hard, play hard! On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. What will I be doing? As shift supervisor you’ll… • Be a champion of brand standards, • Lead the team during busy shifts, • Support and be a role model for your teams’ training and development, • Support the day to day running of the business

We are seeking an experienced and enthusiastic Floortender/Waiter to join our team at Big Penny Social and Flukes. In this role, you will be responsible for driving guest experience through the successful management of floor service, ensuring that the dining experience is smooth, pleasant, and meets the Big Penny standards: • Experience in a similar role within hospitality, entertainment, or a similar guest-focused environment, • Strong customer service skills with the ability to create a fun, welcoming, and engaging atmosphere, • A hands-on and proactive approach with the ability to work in a fast-paced every changing environment, • Confidence in handling guest interactions, managing bookings requests, and resolving any issues professionally, • Ability to work flexibly, including evenings, weekends, and peak times, • A passion for hospitality, entertainment, and delivering high-quality experience, • Achieving and maintaining high quality guest feedback scores, • Increase the sales on the floor by using table service/upselling, • Excellent communications skills

About Fleurie Nestled in the heart of Bermondsey Street, Fleurie is an intimate French-style brasserie renowned for its exceptional wine selection and expertly crafted cocktails. Our culinary philosophy centers on delivering fresh, seasonal cuisine through our quick lunch service and elegant sharing plates for evening dining. With an atmosphere that balances sophistication with warmth, our dedicated team serves up to 45 guests in our beautifully appointed dining room, creating memorable experiences through attentive, personalised service. The Opportunity We're seeking a passionate and experienced sous chef to join our close-knit culinary team. This role is perfect for someone who thrives in French cuisine and excels in a fast-paced, collaborative kitchen environment. You'll play a crucial role in maintaining our high culinary standards while contributing to menu development and kitchen operations alongside our chefs and kitchen porters. Key Responsibilities Food Preparation & Service • Execute menu items to Fleurie's exact standards, ensuring consistency in taste, presentation, and timing, • Collaborate with the chefs on seasonal menu development and daily specials, • Maintain mise en place and ensure smooth service during busy periods, • Kitchen Management, • Uphold exceptional cleanliness and organisation throughout all kitchen areas, • Follow and support enforcing strict adherence to food safety, hygiene, and HACCP protocols, • Support kitchen workflow optimisation and efficiency improvements Team Development • Mentor and train new kitchen staff on preparation techniques and safety procedures, • Foster a positive, collaborative kitchen culture that supports team growth Essential Requirements Experience & Skills • Minimum 5 years of professional chef experience, • Previous experience in French cuisine preferred, • Comprehensive knowledge of food safety practices and regulations, • Strong communication skills and ability to work effectively under pressure UK work authorisation required Personal Qualities • Genuine passion for culinary excellence and French gastronomy, • Collaborative mindset with a commitment to supporting team success, • Attention to detail and commitment to consistent quality What We Offer Competitive hourly rate: £17.00-£20.00 (inclusive of expected service charge share) Full-time position with career development opportunities Benefits • Complimentary and discounted meals, • Staff discount on food and beverages across our venues Position Details Job Type: Full-time Location: In-person at Bermondsey Street location Expected Start Date: ASAP

Welcome to The Ivy Collection! We embody timeless elegance and vibrant hospitality in every guest experience. Our iconic restaurants, situated across the UK and beyond, are celebrated for exceptional food, outstanding service, and the creation of unforgettable moments. We are searching for a confident Waiter to join a dynamic and supportive team in one of the UK’s most-loved restaurant brands. Benefits & Rewards: • Competitive Industry pay (Hourly + Tronc), • A Management Career Development Program, which includes online and practical assessments., • Extra holiday allowance for length of service, up to 5 extra days after 5 years., • 50% staff discount for you and up to 3 friends when you dine in our restaurants., • Celebrate career anniversaries with a gift voucher to dine in our restaurants., • You can take your Birthday as a day off - Guaranteed!, • Refer and Friend Bonus, • Access to discounts on 100s of retailers, health, entertainment, travel & more, • Guaranteed 20 hours minimum contract About the role: Key elements of being a Waiter involves providing a quick, friendly, and professional service at all times. You are able to confidently share your knowledge and recommendations of the menu to our guests and ensure they have the very best Ivy experience when they visit us. About you: You are positive and responsive to our guest’s needs and exceed expectations when it comes to service delivery. Ideally you would have at least 1+ years' experience in this role demonstrating that you are a team player who delights in being professional and well-mannered with both guests and team members with a passion.

Responsible for taking orders, welcome and Seat guest in a friendly manner take orders serving food and drinks, ensuring guest satisfaction serve Food and drinks promotly and accurately maintain table cleanliness and report issuse to management support teamwork and daily operations

The Counter Soho is on a a lookout for experienced Senior Waiters! What you will be doing: Provide exceptional service to guests, ensuring a positive dining experience. Train new waitstaff on service protocols, menu items, and customer interaction techniques. Provide ongoing mentorship and support to junior staff, ensuring consistent service quality Maintain thorough knowledge of the menu, including daily specials, ingredients, and preparation methods. Advise guests on menu choices, accommodate dietary restrictions, and suggest wine pairings or other beverages. Communicate effectively with kitchen staff and management to ensure smooth operation. Coordinate with the front-of-house team to deliver seamless service during peak hours. Provide feedback to management regarding guest experiences, staff performance, and operational issues. Participate in staff meetings and contribute to discussions on service improvements. You have : 2+ years experiences in chef-led restaurant setting Ability to engage with guests in a friendly and professional manner. Strong problem-solving skills to handle customer complaints or issues effectively. Willingness to step in and assist colleagues when needed.

LIFE AT CLAYS Welcome to Clays, the ultimate indoor clay shooting experience and cocktail bar! We bring the thrill of a British clay target shooting weekend to the heart of the city, making this exhilarating sport safe, fun, and accessible for everyone. Whether you're seeking an adrenaline-packed day with friends or a lively evening with colleagues, Clays is the perfect spot for unforgettable, fun-filled experiences. JOIN US IN AS WE GROW As we expand both locally and internationally, we’re thrilled to be opening new venues beyond London! This is your chance to help shape the future of Clays as we bring our signature excitement, energy, and unforgettable experiences to new cities across the UK. We're looking for passionate individuals to join us on this exciting journey as we grow our brand and create unique, memorable events for our guests. Careers at clays are loaded with possibilities. As we grow our brand, we are equally dedicated to the growth of our team. We offer ample opportunities for personal development and top-notch training. Our team is a vibrant mix of independent thinkers who are passionate about crafting unforgettable experiences for our guests. If you're seeking a workplace that values integrity, fun, and teamwork, Clays might just be the place for you! We’ve been named one of the UK’s Best Workplaces for 2025 by Great Place To Work UK! That’s right, we’re all about creating an awesome place to work, with plenty of fun, growth, and top-notch vibes. But don’t just take our word for it, here's what our colleagues have to say about us: “You can be yourself here. The company values character and willingness to learn over prior knowledge. They provide all the training you need, and your progress is entirely up to you.” “From day one, the collaborative and supportive culture at Clays has been clear. The onboarding process and continuous training show a real commitment to employee development.” “Mistakes are stepping stones here, and no one is frowned upon for making them. We learn from each other, which is unique in a workplace.” Clays Values At Clays, our venues are for everyone, and so is our workplace. We believe that to serve our diverse audience, we must first celebrate and nurture diversity within our team. That’s why we’re dedicated to creating an inclusive culture. Different perspectives spark creativity and drive innovation. So, if you're passionate about making a positive impact, we’d love to hear from you! And of course, we’re looking for someone who embodies our Clays values. That’s why we’ve framed them as key questions that guide everything we do: SAFE - Safety first. It’s our responsibility to protect our people, our guests, and our business. We make decisions that create an environment where everyone feels safe, respected, and supported. AMAZING EXPERIENCE - We deliver an amazing experience by going above and beyond what's expected, obsessing over the detail, making thoughtfulness a priority, and ensuring every guest and colleague feels seen, valued, and truly celebrated. LASTING - Lasting means creating impact that goes beyond the moment. At Clays, the choices we make must meaningfully contribute to a lasting impression, for our guests, our people, our planet, and our brand. SUMMARY OF POSITION What's the Gig, you ask? It is the Junior Sous Chef's responsibility to orchestrate and be responsible for the overall delivery of the customer experience day to day, with a focus on the food-oriented side of the operation. You must ensure impeccable standards, have and maintain excellent product knowledge, and deliver training and support for the kitchen and front-of-house team. You will be responsible for supporting the Senior Sous Chef in all aspects of stock and inventory management. We are looking for a self-driven individual who strives for excellence, with experience in the hospitality industry. DUTIES & RESPONSIBILITIES Your role will include but may not be limited to the following responsibilities: • To support the Senior Sous Chef to ensure the smooth running of all aspects of the kitchen, including service, stock management and staffing., • To provide training and support to all junior colleagues., • Communicate effectively with both kitchen colleagues and front-of-house colleagues., • Ensure the quality of the food and service delivered are to our standards and within execution times, • Ensure all food safety procedures are followed daily., • Monitor the cleanliness of the kitchen and communicate any problems to the Senior Sous Chef., • Assist in all aspects of stock management, including but not limited to wastage, holding stock, perishable stock and consumables., • Ensuring delivery of colleague meals for the in-venue team daily., • Take initiative and demonstrate aptitude and desire to continue to further your career., • Execute our Health & Safety policy. SKILLS, DESIRED QUALIFICATIONS & ATTRIBUTES • At least 3 years of experience within a similar role desirable., • Culinary diploma from a recognised institution or higher., • Excellent communication and computer skills., • Training and coaching skills., • First Aid (not essential)., • Competency in Stock procurement (training will be provided for our platform)., • Food hygiene level 2 (training to level 3 will be provided)., • Understanding of Food Safety record keeping (training will be given on our platform)., • High-volume kitchen experience., • Always looking for opportunities to improve your knowledge and abilities., • Passionate about hospitality and creating amazing experiences., • A keen eye for detail with excellent written and verbal communication skills., • Ability to build lasting relationships with colleagues and clients., • Honest with strong moral principles., • Take initiative, can solve problems calmly and work well under pressure. WHAT YOU’LL GET IN RETURN We value our colleagues greatly and want everyone to feel rewarded. This role is offered with a competitive base salary of £31,500 as well as weekly Tronc (service charge) distribution which is uncapped. Other great benefits include: • Holiday: 32 working days’ holiday pro rata each year, including bank holidays, with an increasing allocation up to a maximum of 36 days with length of service., • Colleague Discounts: Enjoy a generous 50% discount during off-peak periods and 25% during peak periods for you, your friends, and family., • Paid Breaks: We value your time and ensure you’re compensated for your breaks., • Health Care Cash Plan: Up to £995 for reclaimable appointments & treatments, and access to a Virtual GP., • Career Growth: Advance your career with Clays Academy, our online learning platform, and seize opportunities for growth within our expanding business. Plus, earn globally recognised qualifications funded by Clays., • Celebration Day: An additional paid day off each year to celebrate something meaningful to you., • Parental Leave: Market-leading policies with 13 weeks at 100% pay for maternity, adoption, paternity, and partner leave after 12 months of service., • Employee Assistance: Access a 24/7 support service and up to 8 counselling sessions through our Employee Assistance Programme., • Volunteer Day: A paid day off annually to give back to your local community., • Birthday Gift: Choose a special gift to celebrate your birthday., • Pension Scheme: Join our non-contributory pension scheme with a minimum 3% contribution from us and 5% from you., • Recognition and Incentives: Enjoy team recognition and rewards through our Shooting Stars programme., • Hospitality Discounts: Access exclusive discounts via Hospitality Rewards., • Meals Provided: Free meals for colleagues working operational shifts. Plus, we’re certified as a Great Place to Work, reflecting our commitment to creating an outstanding work environment! You will be part of a growing brand, business and an exciting adventure with excellent training opportunities and investment in your personal development.

Aqua Restaurant Group is home to a unique collection of restaurants and bars in vibrant cities like London, Paris, Hong Kong, New York, Miami, and Dubai. At Aqua, we offer passionate culinary and hospitality professionals the chance to grow their careers and explore new opportunities. Where are we located? Just moments from Sloane Square, in the heart of Chelsea, Azzurra brings the Amalfi coast to London, where every creation resonates with authenticity, embodying the elegance and simplicity of Italy's coastal cooking. What we bring to the table: • Dine with us: Enjoy discounts at all Aqua venues, • Celebrate YOU: Take your birthday off and earn additional long service leave, • Grow with us: Ongoing training and development to support both your professional and personal development, • Financial well-being: Manage your pay with ease through Wagestream & enhance your financial knowledge, • Breaks: Food provided during your breaks - Restaurant perk, • Work out: Discounted gym membership, • Lunch & Learn: Head Office perk, • Share the Talent: Bring a friend on board and get £500 Your day at Aqua: You will be paid £12.21 per hour. In addition, you can be a part of the venue’s Tronc system, which may give you up to £4 FOR CDP, 4.84£ FOR SENIOR CDP, 2.84£ FOR DEMI CDP extra per hour each month. The Tronc system is managed by the Tronc Master. Where there is water, there is life & where there is life, you will find us! Dive into a world of culinary innovation and memorable dining experiences, where your love for food and hospitality can shine. All applicants must be eligible to live and work in the UK. Aqua Restaurant Group welcomes individuals from all backgrounds and is committed to creating an inclusive work environment. If you require reasonable adjustments to make your experience more accessible, please let us know. Apply today as a CHEF and be part of Aqua’s global culinary adventure!