Trabajos head of business en Ilford

Holding Manager - Ilford We're currently seeking a Holding Manager for our new store in Ilford. Whether you're an experienced Assistant Manager or a Junior Store Manager, you could be the ideal candidate for this position. Our vision is to be the world's most iconic Italian gelato artisan. Our mission is to create joy through serving authentic Italian spirit, in the most sustainable way possible. Founded just under a century ago, we are an ever-growing company that has now expanded worldwide! If you enjoy interacting with people and have a passion for amazing Italian food, then we would love to hear from you! What you will be doing: - Greeting customers into the store as if they are family - Crafting gelato scoops and other treats to bring joy to our customers whilst creating a friendly, energetic atmosphere - Lead by example by setting standards within your store - Motivate your team to value the quality of our products by upselling to achieve store targets - Ensure store compliance with health and safety regulations - Monitoring the team that the Steps of Service are being followed, ensuring great customer service is being met with every customer - Create business strategies to attract new customers, expand store traffic, and enhance profitability - Responsible for the recruitment and development of the team - Train and induct new members of the team - Being a keyholder of the store, making the daily operations run smooth - Monitor inventory levels and order new items - Being the point of call for employee relation queries and issues for your store - Undertake store administration duties such as managing store budgets, updating financial records, and monitoring all controllable costs including payroll What we’re looking for: - Outgoing - love speaking to people - Friendly - to greet our hungry customers - Smiley and bubbly - give a warm welcome - Proactive and energetic - there’s always something to do! - Share our values - be proud to be part of our team - Team player - pitch in on all jobs, at all levels - Organized - making sure the store is running smoothly - Show initiative - completing tasks without prompting - Problem-solving - creating solutions before they become issues - Approachable - for our customers, and your team - Lead by example - be an asset to your team and other stores too - Resilient - react and embed change - Good communicator - manage and engage with all team members What you will get: - £12 allowance per day when on shift to spend on food and drink - Up to 50% off on store products - Refer a friend incentive scheme - Seasonal social events - Regular competition incentives - Private Medical Insurance + Cash Plan for Dental with Vitality after passing the probation period! - Reward scheme on Perkbox to spend points on the high street and online stores, restaurants, cinemas, and more! - Employee Assistance Programme - our 24/7 counseling support provider

Supervise and manage day-to-day office operations, including facilities management, maintenance, and supplies procurement. Ensure a clean, safe, and well-organized work environment for employees and visitors. Provide administrative assistance to executives and department heads, including calendar management, travel arrangements, and correspondence. Coordinate meetings, conferences, and special events, handling logistics and preparations as required. Serve as a central point of contact for interdepartmental communication and coordination, fostering collaboration and information sharing. Streamline workflows and processes to improve operational efficiency and effectiveness. Manage human and material resources effectively, including budgeting, forecasting, and resource allocation. Oversee vendor relationships and contracts, negotiating favorable terms and ensuring compliance with service agreements.

3543 - Business development executive, the employee will be required as follows: Job description: Business development executive should assist in the development and implementation of projects which aim to elicit the preferences and requirements of consumers, businesses and other specified target groups so that suppliers may meet these needs. Tasks required by this job include: · Collaborating on the concept, development and implementation of business development, marketing plans and strategies, product concepts and promotional programs driving interest and sales. · Ensuring distribution of internal and external marketing materials and communications. · Understanding and maintaining the corporate brand in all marketing initiatives and campaigns. · Taking ownership of and evaluate business campaigns, advertising, and optimisation metrics to ensure campaigns are effective - reacting quickly and revising campaigns where needed to ensure that trends are acted upon to maximizeaccomplishing business · goals. · Conducting market research, including the creation, sourcing and utilization of key focus groups and questionnaires which can help the business to grow. · Developing relationships with and working alongside creative teams, marketing agencies, suppliers, and contractors to effectively promote sales or brand awareness through bespoke marketing campaigns. · Helps in new product launch. · Help the business to grow in the most economic and efficient manner. · Designing and executing social media and online activity, writing creative copy, content strategy and implementation. · Help with business development plans, direct marketing and campaigns · Work closely with creative agencies to design marketing materials such as brochures and adverts · Arrange the effective distribution of marketing materials · Maintain and update customer databases conduct market research, for example using customer questionnaires and focusgroups · Develop relationships with key stakeholders, both internal and external. · Develop and implement a marketing strategy (often as part of a wider sales and marketing program). · Track marketing performance and return on investment and prepare weekly or monthly reports for management monitor and report on competitor activity, lead external agencies, when appropriate, to effectively manage events, press relationships, editorial requests, presentations, promotional materials, and online activities · Oversee and manage the marketing budget. The employees will need to have for Business Development Executive: Good working knowledge of all core marketing and business development areas, including content marketing, copywriting, multi-media, print, digital, social media, direct marketing, and promotional marketing. Excellent time business management and prioritization capabilities, coupled with the ability to simultaneously control various projects. The ability to process, delegate and prioritize tasks in an organized and proactive manner. Knowledge about managing registration documents and files and full understanding of this process in the territory Communication and interpersonal skills The ability to use software packages including Office 365, Excel, Word, PowerPoint etc. Analytical and strategic thinking Drive and self-motivation A flexible approach to work The ability to work well under pressure Teamwork and the ability to foster good working relationships Influencing and negotiation skills Creativity, writing and design skills Commercial awareness

Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!

Business development executive should assist in the development and implementation of projects which aim to elicit the preferences and requirements of consumers, businesses and other specified target groups so that suppliers may meet these needs. Tasks required by this job include: Collaborating on the concept, development and implementation of business development, marketing plans and strategies, product concepts and promotional programs driving interest and sales. Ensuring distribution of internal and external marketing materials and communications. Understanding and maintaining the corporate brand in all marketing initiatives and campaigns. Taking ownership of and evaluate business campaigns, advertising, and optimisation metrics to ensure campaigns are effective - reacting quickly and revising campaigns where needed to ensure that trends are acted upon to maximize accomplishing business goals. Conducting market research, including the creation, sourcing and utilization of key focus groups and questionnaires which can help the business to grow. Developing relationships with and working alongside creative teams, marketing agencies, suppliers, and contractors to effectively promote sales or brand awareness through bespoke marketing campaigns. Helps in new product launch. Help the business to grow in the most economic and efficient manner. Designing and executing social media and online activity, writing creative copy, content strategy and implementation. Help with business development plans, direct marketing and campaigns Work closely with creative agencies to design marketing materials such as brochures and adverts Arrange the effective distribution of marketing materials Maintain and update customer databases conduct market research, for example using customer questionnaires and focus groups Develop relationships with key stakeholders, both internal and external. Develop and implement a marketing strategy (often as part of a wider sales and marketing program). Track marketing performance and return on investment and prepare weekly or monthly reports for management monitor and report on competitor activity, lead external agencies, when appropriate, to effectively manage events, press relationships, editorial requests, presentations, promotional materials, and online activities Oversee and manage the marketing budget. The employees will need to have for Business Development Executive: Good working knowledge of all core marketing and business development areas, including content marketing, copywriting, multi-media, print, digital, social media, direct marketing, and promotional marketing. Excellent time business management and prioritization capabilities, coupled with the ability to simultaneously control various projects. The ability to process, delegate and prioritize tasks in an organized and proactive manner. Knowledge about managing registration documents and files and full understanding of this process in the territory Communication and interpersonal skills The ability to use software packages including Office 365, Excel, Word, PowerPoint etc. Analytical and strategic thinking Drive and self-motivation A flexible approach to work The ability to work well under pressure Teamwork and the ability to foster good working relationships Influencing and negotiation skills Creativity, writing and design skills Commercial awareness