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This pivotal role focuses on transforming customer service delivery and requires extensive leadership experience in customer experience or contact centre operations. Offering a salary range of £70,000 - £90,000 plus bonuses and flexible hybrid working options. A leading customer solutions provider

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with sof

As our Head of Service Delivery / Commercial Operations Manager / Head of Customer Experience, you'll lead a growing function responsible for the full life cycle of customer jobs - from scheduling, coordination and communication through to reporting, certifications and invoicing. You're ready to tak

A leading financial services provider is seeking a Head of Customer Experience to lead a transformative initiative in how they engage with millions of customers. This senior role requires over 10 years of experience in customer service and operational leadership. Ideal candidates will have a strong

As Head of Delivery & Customer Success, you will ensure that every Optiml customer achieves measurable value — from first implementation through long-term adoption and expansion. Optiml is revolutionizing real estate with our Real Estate Decision Intelligence (REDI) software—a new class of decis

A global risk management consultancy seeks a Global Head of Workplace Services accountable for delivering effective office support across its global network. Strong leadership experience in workplace services, operations, or facilities is essential.

What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools, examination boards, central governments and other professional institutions to enrich the lives of learners. As well as your office base, you can spend

Diversity of experience, perspectives, and backgrounds leads to better products for our customers and a unique company culture for our people. If you’re excited by complexity, imperfect starting points, and the chance to shape how millions of customers experience a modern digital bank — we’d l

We are seeking a dynamic and strategic leader to take on the role of Global Head of Pipeline Operations and Client Experience, a critical position responsible for ensuring operational excellence and delivering a seamless client experience across our global data management ecosystem. Good working kno

A leading insurance provider in Greater London is looking for an experienced Customer Success Team Leader. This role involves overseeing the Customer Success Team, enhancing client relationships, and ensuring exceptional service delivery. Benefits include competitive salary, 25 days of holiday, and

As well as your office base, you can spend a proportion of your time working at other locations that suit your role and your life, including home, other offices, customer sites, distribution centres or on the move. The Head of Client Success is a strategic leadership role accountable for ensuring th

A leading education technology provider in the UK seeks a Head of Customer Success to lead client engagement and deliver value to customers. The position offers hybrid working options, competitive salary, and a range of benefits including medical insurance and retirement plan.

A leading entertainment venue in Greater London seeks a Customer Service Manager to drive exceptional visitor experiences. The ideal candidate will be an engaging leader with extensive customer service experience and skills in training and mentoring teams. The position offers competitive salary, bon

A cultural landmark in London is seeking a Head of Visitor Experience to lead a large team and develop visitor-focused services. This position offers an exciting opportunity to shape how millions experience the site. Ideal candidates will have a strong background in cultural or heritage attractions,

Head of Customer Operations – UKI. A senior customer operations leader with 5+ years’ experience leading Customer Support and/or Operations teams in a SaaS or technology-driven environment. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seaml

The ideal candidate will have over 10 years of experience in solutions engineering or a related field, with a strong understanding of data collaboration and customer engagement. A leading technology company in Greater London is seeking a Director of Solutions Engineering. This role involves leading

Berichtet an: Chief Executive Officer. Überwachung des täglichen Geschäftsbetriebs in den Bereichen Vertriebssupport, Customer Success, Logistik und technischer Support.

Global Head of Customer Experience. Define and own the end‑to‑end CX strategy across UK & US, aligning customer experience with brand values and commercial growth. Lead resource planning and operational readiness ahead of high‑volume trading periods.

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. The ideal candidate will possess senior experience in customer success and demonstrate proven capabilities in managing client portfolios effectively. This senior rol

We’re partnering with an independently owned, globally recognised experience agency to find a standout Head of Marketing & New Business. Shape the next chapter of a high-growth, award-winning agency. This is a rare opportunity to step into a business at an exciting inflection point - one that has

Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A customer obsessed professional with experience of hands‑on, enterprise client management, team leadership and business optimisation/transformation. Experience designing and embedding customer

You will lead a team, drive commercial activity, and ensure delivery of high standards in alignment with the venue’s values. The role requires strong leadership skills, a solid understanding of food and beverage operations, and financial management capabilities. The position offers a full-time con

This role offers competitive benefits including up to 28 days of holiday and various health perks, creating a fulfilling work environment where personal expression is encouraged. The ideal candidate has prior housekeeping experience, attention to detail, and a passion for hospitality. A leading hosp

As Head of Visitor Experience, you will lead a large, dynamic on‑site team and drive the strategic development of visitor‑focused services. We are seeking an inspirational Head of Visitor Experience. This new leadership role offers an exciting opportunity to shape how millions experience Tower B

As a Head of Customer Engineering (CE), you will lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with sof

This role sits at the intersection of customer management, product development, platform engineering, data and analytics, operations, risk and compliance, and customer experience. You will be part of the Customer Segment and Propositions team, helping to shape how we attract, grow, serve, and retain

We are looking for a Head of Experience Design to join On's newly formed AI Lab. Significant track record defining customer experiences and problem spaces, not just documenting them. We offer a dynamic, challenging and sportive environment that has been ranked as the ‘fastest growing sports compan

A leading software development scale-up in Greater London is seeking a Core Customer Success Team Manager. This role involves leading a high-performing team to drive revenue growth, enhance client relationships, and ensure customer satisfaction. Join a global leader trusted by 90% of FTSE 500 compan

A prestigious university in the UK is seeking a Head of Donor Relations to lead a sector-leading stewardship and donor experience program. This full-time role offers a hybrid working arrangement with a contract focused on community engagement and fundraising leadership. This role requires significan

A leading health and fitness company in the UK is seeking a Head of Digital Design to lead its design function, shaping user experiences across various platforms. The ideal candidate will have extensive experience in leading consumer-focused digital design and be proficient in contemporary design to

An innovative technology company in the UK is seeking a Head of Customer Success to lead a team dedicated to delivering exceptional client outcomes. The ideal candidate will be a transformation-focused leader with proven SaaS experience. The position offers hybrid working options and a competitive b

Join as a pivotal Support Team Lead, leading a team of 10, owning the performance, structure, and development of a 24/7, 365 UK‑based support function operating across multiple products. Experience operating beyond 1st line support, with exposure to more advanced troubleshooting and customer scena

Head of Revenue & Customer Growth. A global SaaS business is hiring a senior commercial leader to take full ownership of revenue growth across its existing customer base. Retention, expansion, upsell and commercial account strategy sit at the core of this position.

An established training organization in Greater London is seeking a Director of Customer Experience to lead the design and delivery of an integrated and memorable customer journey across multiple service points. Candidates should have over 5 years of experience in senior roles within customer experi

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. Essential qualifications include over 10 years of experience in customer success, with a focus on AI and analytics. You will lead a team of ~100, shaping cust

Partner with People COEs, Digital Experience, Performance, Workplace Experience, and Corporate IT to embed People Experience into the flow of work. You will lead the creation of a new People Experience function, redefining how employees experience FIS across their lifecycle—from joining and growin

The company fosters a collaborative environment, values diversity, and offers flexible remote work options, alongside a variety of benefits to ensure employee well-being and growth. This role involves driving customer retention and expansion, ensuring effective engagement between customers and the c

HEAD OF COMPLIANCE – COMPLIANCE EXPERIENCE FROM AN ACCOUNTANCY FIRM OR CHARTERED ACCOUNTANT WITH COMPLIANCE EXPERIENCE FROM ANY PROFESSIONAL SERVICES FIRM REQUIRED. Our client, an expanding firm of Chartered Accountants, seeks a new Head of Compliance. By applying, candidates signify acceptance of

A leading hospitality group is seeking a Cluster Head of Operations to oversee operations across several departments and ensure exceptional guest experiences. The ideal candidate will bring experience in high occupancy hotel environments, effective team leadership skills, and a proven track record o

HEAD OF COMPLIANCE – LARGE FIRM COMPLIANCE & STAFF MGT EXPERIENCE (WITH PENSION & RETAIL INVESTMENT COMPLIANCE KNOWLEDGE) REQUIRED. Our client, a leading international group, is seeking an experienced Head of Compliance to hold SMF 16 and manage a large department. Manage a team of 5 senior direct

A global technology firm is seeking a Regional Manager of Customer Success for EMEA & APAC to lead a team of Customer Success Managers. Ideal candidates have over 7 years in Customer Success, with experience in a B2B SaaS environment and proven leadership skills in managing distributed teams. You wi

Candidates should have strong digital leadership experience and a proven record of online growth in a premium or luxury context. A premium retail brand based in Greater London is seeking a Head of Digital to unify digital, marketing, and trading leadership.

A leading housing service provider is looking for a Head of Customer Experience to lead their Homes business. The role requires a proven leader with deep housing knowledge and experience building functions from the ground up, ensuring excellence in customer service. You will develop and direct custo

A high-growth startup in London is seeking a Head of Customer Success to build the Customer Success function from the ground up. The ideal candidate has over 5 years of experience in Customer Success and a technical background, particularly in API integrations. This role offers a unique opportunity

A leading media and entertainment brand is looking for a Head of Design to craft world-class customer journeys and build a thriving design team. This role involves leading a multi-disciplinary design team, collaborating with various stakeholders to innovate digital experiences on platforms such as S

A leading experiential events agency in London is seeking a Head of Live to lead and evolve their live and experiential function. Flexibility in working hours and a commitment to inclusivity are key components of the work environment.