Head of customer experience jobs in SkegnessCreate job alerts

You will lead how customers experience Home Group, driving our customer influence, community development and customer experience strategies and setting a bold new direction. Head of Customer Experience - (26345). Connecting customer experience to create real change, you will ensure our homes and s

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week). This is a fantastic Head of Customer Operations opportunity to work

You'll be the driving force behind delivering customer-focused strategies, ensuring we stand out and shine as an organisation that goes above and beyond to deliver exceptional customer experience across every part of our services. First impressions count,

Head of Franchising (Global Experience). Our client, a leading Education Technology company that operates in over 100 companies and engages with over 600 million users is hiring a senior, commercially minded Head of Franchising to lead the strategic growth and performance of our client’s global fr

Head of Retail & Customer InsightsChester | Highly Competitive Salary + FlexibilityWe are entering a new era in retail. AI, advanced analytics, and richer customer data are fundamentally changing how the world's biggest brands understand, serve, and grow their customers. As a result, entirely new le

Head of Supporter Insight & ExperienceJob reference: REQ000936£56,297pa + excellent benefitsWoking, Surrey GU21 4LL / Hybrid WorkingHybrid working: Minimum 40% in person collaboration per monthAbout the roleWere excited to be recruiting a Head of Supporter Insight and Experience to lead WWF-UKs und

As the Head of Customer Success, you will be based in London and will oversee our global customer success teams who are located in Sydney, Kuala Lumpur, Lisbon, and London. Reporting directly to the COO and contribute to the strategic direction and continuous improvement of the customer success func

This position offers global exposure and the chance to work in a dynamic team environment. A leading global consumer products company in Surrey is seeking a Digital Engagement and Brand Experience Lead. The role focuses on owning the strategic ecosystem by managing PR and influencer strategies, deve

A technology company specializing in subsurface modeling is seeking an experienced Sales Manager to lead a dedicated team in the EMEA region. This role requires a strategic thinker with a proven track record in software sales and people leadership. Responsibilities include developing a sales strateg

As Head of Customer Success, you will take the lead in being the voice of our customer base. Solid customer facing experience from Customer Success or Account Management within either MSP or SaaS environments. Strong experience of working from small all the way up to enterprise size customer bases.

A next-generation ecommerce platform is looking for a Regional Manager of Customer Success (EMEA) to lead and grow a high-performing team. Your role will focus on supporting customers in their adoption of the product, driving value and managing complex relationships. The ideal candidate has extensiv

A leading travel platform is seeking a Service Delivery Director to define and implement customer service strategies for their Viator-Experiences business. The right candidate will have at least 10 years of relevant experience and will lead a global team in a dynamic hybrid working environment. This

Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Strong leadership skills with experience owning commercial outcomes like retention and Net Revenue Retention (NRR). Talk to Jack for 20 minutes so he can understand your experience and ambitions.

Deliver commercial growth through ownership of senior level customer relationships, commercial and contract negotiations, and the development of a value‑led customer success proposition that maximises ROI. Drive customer success and retention by setting a clear customer success strategy, identifyi

This full-time role involves supporting the Boutique Manager in customer experience, team leadership, and achieving sales targets. Ideal candidates should have retail management experience, strong communication skills, and a passion for luxury.

The ideal candidate will have significant experience in design leadership roles such as Head of Design or Digital Creative Director, along with a strong customer-centric mindset. A leading banking institution in Greater London is seeking a digital design leader to oversee design programmes and impro

A leading digital health company in the UK is seeking a Head of Patient Experience to enhance patient interactions across platforms. This role requires a strong leader with over 7 years of experience in healthcare operations, including a minimum of 3 years in a leadership position. This position off

We are looking for a Head of Customer Success to play a pivotal role in shaping how Definely delivers value to customers as the business continues to scale. Partner closely with future Account Management in a split model, designing clear ownership, handoffs, building joint account plans and shared i

Head of Retail & Customer Insights. Head of Retail & Customer Insights. As Head of Retail & Customer Insights, you will be at the.

In depth experience of supporting tenants or customers to overcome a range of sensitive, challenging, and complex scenarios. Knowledge and understanding of strategy, complaints, regulatory frameworks, and customer experience practices communications. Experience of leading coaching high performing te

In this pivotal role, you will shape the end-to-end digital experience, balancing core capabilities with market-specific needs.

As Head of Customer Experience at Aios Medical, your fundamental role is to delight customers with “insanely great” service through a near‑pathological obsession with CX 🤯. The opportunity as Head of Customer Experience. Primary KPI = Bolt UK + Fella UK Reorder Rate (Of customers whose chec

A key part of the role will be advancing the agency’s use of emerging AI tools and workflows to enhance creative ideation, content development, design and audience experiences. Head of Creative / Executive Creative Director. Strong background delivering large-scale B2B or employee-facing experienc

Act as the first point of escalation in front of the customer, to ensure they are supported and we maintain strong, sympathetic, long‑term customer relationships. We are seeking an experienced, highly motivated and customer focused sales manager to lead and develop a team that are tasked with reta

Head/Director of Existing Customer Strategy. This role offers the opportunity to lead the ECM team to really build out this function and define the future growth of the business. Prior experience leading Existing Customer Strategy (credit limit increase/decreases, repricing, cross‑sell, etc.

As a member of the Marketing Leadership Team (MLT) reporting directly to the CMO, the Head of Community and Customer Marketing will also play a critical role in shaping global strategy and execution—helping drive alignment, innovation, and impact across the full marketing portfolio. The Head of Co

A leading technology company in Greater London seeks a Head of Customer Engineering to lead teams and facilitate cloud transformation for clients. The role requires extensive experience in cloud engineering and managing customer-facing technical teams. Responsibilities include providing thought lead

Head of Customer Success at fast-growing B2B SaaS platform. Lead, mentor, and develop a high-performing Customer Success team, fostering a culture of excellence. Enjoy significant autonomy and influence, shaping the direction of a critical business area.

Requirements of the Head of Customer Service include:. We are currently working on behalf of a well-established housing provider to recruit a Head of Customer Service on a permanent basis. Responsibilities of the Head of Customer Service include:.

I'm working with a high-growth business to secure their Head of Customer Insight & Activation to lead a major shift towards a truly customer-centric growth model. Strong experience influencing senior stakeholders and leading cross-functional changeDeep understanding of customer lifecycle management,

A fintech company in London is seeking a Customer Support Lead to build and manage a high-performing customer support function. Ideal candidates have experience in fast-paced startups, a data-driven mindset, and a collaborative spirit. The position offers competitive salary and benefits including sh

A well-established housing provider in the UK is seeking a Head of Customer Service to lead customer services and community engagement. This permanent position, home-based with occasional travel, offers a competitive salary of £85,000 plus a £4,000 car allowance. The ideal candidate will have sign

The Head of Brand Experience & Market Engagement owns how Vortexa shows up across our most important markets — through events, experiences, analyst engagement, and media relationships. Proven track record of turning events and experiences into commercial outcomes. A team of motivated characters an

We’re hiring a Head of Customer Education Content, to lead the strategy, creation, and impact of the educational content that powers Pipedrive’s customer growth and loyalty. We’re looking for the Head of Customer Education Content that is responsible for all the key customer-facing educational

Organisation Management: Work in collaboration with related Head Office departments for regular reporting of commercial performance, evolution of the competitive landscape, market intelligence, plans for capacity amendments, development of new tools and of new product features. Define and submit rev

As a Head of Customer Engineering (CE), you lead CE managers and teams and deploy a team of subject matter experts responsible for working alongside our customers to provide trusted technical and solution advice to accelerate workload migration and remove technical blockers. Experience with software

A major governmental body is seeking a Senior Manager, Fan Festivals to lead the planning and delivery of fan experiences for UEFA EURO 2028 in London. The role requires strong event management skills, extensive experience in public-facing programs, and the ability to manage complex teams and partne

Embed customer focus in all processes and policies, ensuring operational decisions support excellent experiences and protect customer trust. The Head of Customer Operations is a senior leadership role responsible for leading and scaling Moneybox’s core operational delivery teams:. You bring experi

A growing accommodation provider in North London is seeking a Head of Guest Care to enhance guest experiences and lead a dynamic team. This office-based role emphasizes leadership and operational efficiency while ensuring exceptional service from check-in to check-out. The ideal candidate will have

A global EdTech company is seeking a dedicated Head of Customer Success (EMEA) to enhance relationships with educators and manage platform implementations across UK universities. The position requires presence in the London office two days a week and offers a diverse and inclusive workplace.

Head of Customer Contact - Repairs. This service is vital to the wellbeing and safety of our customers, and your work will make a direct difference to how people experience their homes. The work we do supports our customers and creates vibrant communities where people of all backgrounds can thrive.

Lead, mentor, and develop a high‑performing Customer Success team, fostering a culture of excellence. Own and implement the Customer Success strategy, building scalable playbooks and frameworks. B2B SaaS Customer Success, Account Management, or similar roles.

Where checks are unsatisfactory or incomplete and/or a failure to reveal information relating to convictions that you are required to identify as part of the background checks, could lead to withdrawal of an offer of employment. Strong experience in Senior Product Management focused on digital custo

A global technology leader in the United Kingdom is seeking a Head of Customer Engineering to lead teams responsible for cloud transformation outcomes. The ideal candidate will have extensive experience in cloud native architecture, strong technical leadership skills, and a background in customer en

A leading utilities provider located in Greater London is searching for a Head of Product to drive the digital customer experience. The ideal candidate will have extensive experience in improving high-adoption consumer products and strong A/B testing skills. This role involves transforming the digit

A leading eyewear company in Greater London is seeking a passionate Head of Retail to lead 18 stores and create a customer-centric culture. This full-time role emphasizes customer experience and requires strong leadership and communication skills. Benefits include generous employee discounts, compli

In this pivotal role, you will oversee the operational delivery of a diverse range of events, ensuring excellence and innovation in every experience. With a focus on creating memorable customer journeys, you will play a key role in shaping the future of the organization’s offerings. An established