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Head of Customer Success – High-Growth Cyber / Data Protection SaaS. Customer Success organisation while defining the strategy for how the business engages with customers post-sale. If you are an experienced Customer Success leader who enjoys.

A customer obsessed professional with experience of hands-on, enterprise client management, team leadership and business optimisation/transformation. Extensive leadership experience in Customer Experience, Customer Success, or Contact Centre operations. A leading provider of critical customer servic

This is a fantastic Head of Customer Operations opportunity to work with a leading UK-based technology services business, driving the modernisation, enhancement, and continuous improvement of customer operations across first-line support, service desk, incident management and customer success. As He

The Regional Head of Customer Service is responsible for leading the Customer Service function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, a

Head of Customer Operations Service Performance, Incident Management, Customer Success Management, Customer Experience Improvement, Operational Governance, Resource Management, Team Leadership, Lancashire (Hybrid 3 days per week)£100,000 + 15% + BenefitsThis

The Regional Head of Customer Care is responsible for leading the Customer Care function for their given region, ensuring that homeowners receive a consistently high standard of service throughout their post-completion journey. This role exists as part of the regional senior leadership team, and the

A leading FinTech firm in the UK is seeking a Head of Client Success to lead strategies that enhance client value from their products and services. Candidates need proven experience in client success or account management, preferably in FinTech, alongside exceptional communication and analytical ski

A leading wellness retailer is looking for a Head of Engineering – Online Digital to elevate their web and app platforms. This strategic role focuses on transforming their engineering strategy, fostering a culture of excellence, and ensuring technology aligns with business goals.

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. What we do helps learners at all stages of their lives, from

A leading UK-based technology services business is seeking a Head of Customer Operations in Lancashire. The role involves optimizing customer support and success, focusing on incident management and operational governance. Competitive salary of £100,000 plus benefits is offered.

The role: Head of Delivery Capability & Change (Customer & Commercial Delivery). Provide a holistic view of delivery planning and progress across the department, ensuring strong alignment between business priorities and digital delivery capabilities, with a clear understanding of roadmaps, technical

A leading talent solutions firm in the UK is seeking a Head of Customer Success to drive operational excellence and client engagement. This senior role involves leading the Customer Success function, enhancing commercial performance, and fostering long-term partnerships. The ideal candidate will pos

Head of Customer Operations – UKI. Partner closely with Customer Success, Product, Engineering, and other regional leaders to deliver a seamless, end-to-end customer experience. This role offers significant influence across regional execution and global direction, with accountability for performan

A progressive social housing provider in Greater Manchester is seeking an Interim Head of Customer Experience. This leadership role focuses on enhancing customer services, with key responsibilities including service improvement, resident engagement, and handling complaints performance. Candidates sh

The Head of Client Success is a strategic leadership role accountable for ensuring the successful implementation, sustained adoption, and long‑term value realisation of RM’s enterprise solutions across key customer sectors and regions. Each year, our software is used globally to conduct hundreds

Determine necessary process, policy, and training changes required to enhance the fair treatment of vulnerable customers and work with department heads to successfully implement these changes. The Head of Customer Care Insights is a pivotal new role responsible for driving transformative improvement

DEIN NEUES UMFELD**Wir sind ein E-Commerce-Unternehmen und Spezialist für professionelle Zeltlösungen sowie Gartenprodukte – von Partyzelten und Gewächshäusern bis hin zu Weidezelten und industriellen Lagerhallen. Wir pflegen eine offene Kultur, lernen von- und miteinander und bieten zahlreich

As Head of Customer Supply Chain, you will lead the end-to-end customer supply strategy, ensuring inventory availability supports channel growth and meets customer needs across retail, DTC, and B2B channels. You’ll have the chance to shape strategy, optimise operations, and work closely with a col

As part of this growth, they’re hiring a Head of Customer Success to formalise and scale the CS function. This is a senior leadership role responsible for building and embedding a structured Customer Success function across the UK customer base. Manage and develop a team of two Customer Success Ma

A workforce management technology company is seeking a strategic leader for Customer Success. This role focuses on bridging the gap between Enterprise clients and self-serve users, driving revenue growth through upselling and proactive customer support. The ideal candidate will implement AI-driven s

A rare opportunity has arisen for a head of customer relationship management to join their Manchester based team. This is a newly created role, reporting to the Head of Operations, responsible for overseeing the customer relationship function. The successful candidate will have proven team managemen

A leading managed IT services provider is seeking a Customer Success Director to oversee the customer success team and improve customer satisfaction and retention. The position is remote but requires proximity to the North East for occasional travel to the Head Office in Newcastle upon Tyne. This ro

A fast-scaling, multi-brand direct-to-consumer eCommerce group is seeking a Head of Customer Experience to take full ownership of the end-to-end customer journey across multiple brands and international markets. As Head of Customer Experience, you'll own and elevate every customer touchpoint, from p

A leading AI business planning platform in Greater London is seeking a Head of Community and Customer Marketing. The ideal candidate will have over 10 years of experience in customer marketing within B2B tech and possess strong analytical and storytelling skills. This strategic role involves leading

Customer Success with 2+ years in leadership, specifically building or transforming functions in a B2B SaaS environment. You will build the Customer Success function from the ground up for a high-growth startup. Serve as the voice of the customer, escalating product insights to the engineering team

A leading financial services firm in Greater London seeks a Client Success Director to shape their client success strategy. This role involves leading and mentoring a high-performing team while ensuring the delivery of excellent service to clients. The ideal candidate will have over five years of le

Significant understanding of IT systems and how successful IT change is affected including experience of all stages of project delivery and software development lifecycle. Customer strategy and roadmap in conjunction with the Heads of Value stream, ensuring the alignment of capabilities to the Enter

We are seeking a Head of Customer Success for EMEA to drive adoption, value realization, and NDR across the region. Along with one company offsite every year, we have brand new offices at the heart of major cities including New York, San Francisco, Toronto, Paris, and London. With a team of 500+ acr

A leading subscription management platform in the UK is seeking a Manager of Customer Solution Engineering. This hybrid role requires leading sales strategy and technical engagement with clients, focusing on retention and growth of the customer portfolio. The company offers competitive compensation,

You will oversee Sales Order Management, Customer Services, and Value-Add Billing Services, focusing on operational excellence and ensuring a seamless process for customers. Ideal candidates should have a strong commitment to teamwork and customer support, driving organizational success through effe

Track record of designing and scaling customer engagement, delivery, and success processes in early stage or scale-up environments, serving large enterprises. You will design and lead the systems, standards, and teams that make customer success predictable, proactive, and scalable instead of heroic

A leading transportation company in London seeks a Director of Customer Experience to oversee and enhance the customer journey. This role will lead initiatives across ticketing and onboard services, utilizing customer insights to drive excellence in service delivery. Ideal candidates will have at le

Work collaboratively with department heads on the implementation and tracking of improvement initiatives, providing robust evidence that the implemented changes have successfully delivered the intended business, customer, and people improvements. Determine necessary process, policy, and training cha

A well-regarded educational agency is seeking a Head of Geography for a secondary school in Newham. The ideal candidate will lead the geography department, drive high-quality teaching and learning, and support the professional development of staff. The position offers a competitive salary, with oppo

We are looking for a Head of Customer Experience to rebuild our customer journey from the ground up. Has run Voice of Customer programs and knows how to turn customer insights into better products, stronger content, and improved marketing. A Head of Customer Experience Who Turns Support Into a Growt

By embracing and understanding our differences, we maximize the success of our customers, our teams, and our company. Aptean is seeking a high-impact AI Solution Adoption & Customer Enablement leader to accelerate the successful rollout of Aptean’s AI capabilities across the international region.

The Head of Customer Care will lead, manage and develop their team, fostering a culture of accountability, professionalism and customer first thinking. The Role**To role of Head of Customer Care will lead the Customer Care function across the division, ensuring delivery of a first-class after-sales

This role offers competitive travel benefits and opportunities for professional growth. A leading airline in the UK is seeking a Head of Delivery Capability & Change to drive Agile transformation and improve departmental delivery effectiveness. The successful candidate will partner with senior leade

Track record of designing and scaling customer engagement, delivery, and success processes in. You will design and lead the systems, standards, and teams that make customer success predictable, proactive, and scalable instead of heroic or reactive. Our default setup is hybrid – 3 days a week at ou

As Head of Client Success, UK, you will be responsible for building strong client relationships, driving adoption of Adsquare’s solutions, and ensuring exceptional service delivery for our clients in the UK market. Lead and mentor the UK Client Success team, fostering a high-performance and collab

A leading tech company is looking for a Customer Success leader in Greater London to guide and develop their EMEA Customer Success team. The successful candidate will focus on building high-performing teams, enhancing customer retention, and driving long-term value. Flexibility in work arrangements,

A software technology firm in the United Kingdom seeks a Head of AI Customer Value & Adoption to lead customer enablement and drive sales adoption of AI solutions. Responsibilities include equipping sales teams with the right messaging, leading customer engagement programs, and collaborating with cr

The successful Head of Customer Success will lead the Customer Success team to ensure customers receive an exceptional level of service across implementation, education, support, adoption and advocacy. The company already has an outstanding reputation for customer service and satisfaction, and they

As our Head of Customer Success, you'll lead the function, elevate performance and ensure customers experience measurable, scalable value across our full suite of talent solutions. In this senior leadership role, you’ll take end‑to‑end ownership of the Customer Success portfolio, ensuring clie

A leading financial technology company in Greater London is seeking a Head of Client Success, Europe. Competitive compensation and opportunities for professional development are offered in a diverse and inclusive environment. Candidates should possess over 6 years of client-facing experience in fina

A global software company in the UK is seeking a Head of Customer Operations to enhance the customer experience across the UK & Ireland. This role requires a senior leader with over 5 years of experience in customer operations, capable of driving software adoption and operational excellence. The pos

As Head of Customer Service, you’ll lead a luxury, concierge-style service function that protects customer trust, resolves complex situations with empathy and precision, and ensures every client feels genuinely cared for. You combine emotional intelligence with commercial judgement and take real o

Define and embed the Customer Success vision, creating a culture of value and advocacy. Take the lead in shaping Cornerstone's Customer Success function across our Growth portfolio. We collaborate as a team to meet the high standards expected of us and demand the best of ourselves through our values