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Zoom Team Manager - Leyton, London Zoom by Ocado is changing the way people shop for groceries. Our mission is to deliver a full shop in under 60 minutes, and our site in Leyton is at the heart of this! We are looking for an experienced Team Manager to lead our site operations, inspire our colleagues, and ensure we exceed customer expectations every single time. What You'll Do This is more than a standard Team Manager role; you will be a go-to leader within a team of other Team Managers, driving the Zoom site’s success alongside your peers! You will be a resilient, hands-on operator with a drive for action who thrives on the warehouse floor, not just behind a desk and you'll be the one who keeps a cool head when faced with competing demands, making the critical decisions that have the biggest operational impact! As part of your responsibilities you will also: • Take a tactile, hands-on approach to coaching, developing, and inspiring a diverse team of warehouse and delivery colleagues. You will be accountable for employee engagement, performance, and building a high-energy, inclusive culture., • Work as a key partner to the Operations Manager, ready to take full ownership of the site and act as the senior point of contact in their absence., • Manage the end-to-end process, from goods-in to the final mile. You will expertly prioritise competing tasks, analyse performance metrics, and implement strategies to boost productivity, quality, and efficiency., • You will maintain impeccable standards of housekeeping, product quality, and food safety, even under pressure., • Act as a key point of contact, communicating business results and initiatives to your team and collaborating effectively with internal functions like HR, Planning, and Risk Management. What You'll Bring To The Team Essential • Proven experience managing and leading teams in a last-mile logistics, warehouse, or production environment where quick turnarounds are the norm., • Exceptional resilience and composure as you can remain calm and decisive under pressure and can expertly prioritise competing demands to achieve the best outcome., • A strong, hands-on leadership style with a genuine passion for developing people through coaching and direct involvement., • A solid understanding of Health & Safety best practices and a commitment to creating a safe workplace., • Experience in performance management, including conducting disciplinary investigations., • Experience in a micro-fulfilment centre (MFC) or similar rapid delivery environment., • A track record of designing or enhancing operational processes., • Proven experience deputising for a senior manager and an understanding of the 'bigger picture'., • A strong understanding of key compliance areas, with experience in upholding the highest standards such as Food Safety and GDPR Regulations within a team environment., • IOSH accreditation or a similar Health & Safety qualification., • Experience working in a start-up, scale-up or new site set-up environment. More About The Role Our Leyton Zoom site is a 24/7 operation, so a flexible approach is essential. Your shifts will vary, with AM and late PM shifts, and you'll need to be prepared for on-site escalations outside of standard hours when required by the business. About Ocado Logistics Here at Ocado Logistics, our people, technology and customers work side by side supporting the amazing communities we serve. We're all in it together - not afraid to roll up our sleeves and get stuck in. Our people are incredibly diverse and come from all walks of life with different stories and experiences. We are proud that we are a disability-confident employer, we prioritise inclusivity and equal opportunities for all individuals, ensuring a supportive and accessible workplace for employees with disabilities. Ocado Group is an equal opportunities employer and as such makes every effort to ensure that all potential employees are treated fairly and equally, regardless of their sex, sexual orientation, marital status, race, colour, nationality, ethnic or national origin, religion or belief, age, or disability or union membership status.

They are scaling fast, selling through global retailers including Amazon, Argos, Best Buy and Costco, and they are looking for a Head of Customer Operations to join their growing team. If this Head of Customer Operations role sounds like your ideal next career opportunity, then apply today with an u

Here’s a taste of what you will be doing as a Head of Customer Experience at Nottingham Building Society: -Customer Strategy Lead the development and execution of customer strategies that drive satisfaction, engagement, and long-term value. We’re hiring a Head of Customer Experience!We’re

Proactively monitor for any material changes in merchant profiles or behaviour (such as shifts in products/services or signs of merchant laundering) and promptly escalate issues or breaches of policy to the second line or senior management. Ensure timely escalation of suspicious activities or trends

Here’s a taste of what you will be doing as a Head of Customer Experience at Nottingham Building Society: -. We’re hiring a Head of Customer Experience!. Head of Customer Experience - Nottingham City.

Proactively monitor for any material changes in merchant profiles or behaviour (such as shifts in products/services or signs of merchant laundering) and promptly escalate issues or breaches of policy to the second line or senior management. We are seeking an experienced and detail-driven leader to h

Ready to take the lead? Apply now and help us shape the future of customer success at Eurobase!. A track record of transforming support into proactive customer success functions. Proven leadership in customer success within a SaaS/software environment.

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, find mutual growth opportunities, conduct business reviews, and manage customer satisfaction alongside a technically focused Customer Success Engineer (CSE).

A track record of transforming support into proactive customer success functions. Proven leadership in customer success within a SaaS/software environment. Ready to take the lead? Apply now and help us shape the future of customer success at Eurobase!.

Build, lead, and mentor a team of Customer Success Managers (CSMs). Deep understanding of customer needs, behaviours, and how to drive value throughout the customer lifecycle. Develop and execute the customer success strategy to drive product adoption, customer satisfaction, and long-term retention.

Duffel is hiring a Head of Customer Success to maximise our customers’ use of Duffel’s technology. You will analyse customer performance, find mutual growth opportunities, conduct business reviews, and manage customer satisfaction alongside a technically focused Customer Success Engineer (CSE).

As Head of Digital Trading for Reebok Europe, youll lead the performance and merchandising strategy for their digital channels - driving growth, boosting profitability, and ensuring every customer has a premium brand experience. Job Description Head of Digital Trading Reebok Europe London Permane

Here’s a taste of what you will be doing as a Head of Customer Experience at Nottingham Building Society: - Customer Strategy Lead the development and execution of customer strategies that drive satisfaction,

Lead the Customer Success team, owning the direction, development and growth of the Customer Success function. Head of Customer Success at Ravio. Hold line management of the Customer Success Managers with a focus on coaching, development and leadership within the team.

The importance of planning software for major projects cannot be understated, and our client has produced one of the very best. Have 5-8 years’ experience in B2B sales or customer success. There's a reason why their software is trusted by construction companies across the globe.

This is more than a job — it’s a chance to shape the future of one of the UK’s most loved hospitality brands. Own and evolve the Premier Inn customer proposition, using insight and innovation to deliver value and delight. Design programmes and offerings that drive retention and repeat visits.

As a highly motivated Head of Customer Success, you will be responsible for delivering a best-in-class customer experience for our suite of tools including search, merchandising, personalisation, feed management and optimisation solutions. Recruit, develop, and lead a high-performing team of Custome

We are seeking a dedicated and dynamic Head of Customer Experience to lead the delivery of our Customer Experience approach across our housing & support services. Develop and implement tailored services to meet the diverse and changing needs of our customer base. If you are ready to make a significa

The Head of Customer Success will be responsible for establishing and leading a high-performing Customer Success function that drives member retention, supports renewals, and enhances customer satisfaction. Working cross-functionally with Commercial, Phorum, and Business Intelligence teams, the Head

They are scaling fast, selling through global retailers including Amazon, Argos, Best Buy and Costco, and they are looking for a Head of Customer Operations to join their growing team. Head of Customer Operations - VR Hardware, GET STAFFED ONLINE RECRUITMENT LIMITED. Head of Customer Operations - VR

As Head of Customer Success, you’ll own our. You’ll lead a distributed team of Success Managers with revenue responsibility, build scalable success operations, and work cross-functionally with Onboarding, Support, Product, Sales, and Marketing to deliver seamless customer journeys. For UK employ

Take ownership of the customer contact program to engage our three targets persona segments: C-level, Line of Business owners and users. Head of Content & Customer Advocacy. Head of Content & Customer Advocacy (ARIS).

You will enable the organisation to increase levels of customer satisfaction and improve the quality of the customer experience. We’re looking for someone who will develop an intrinsic understanding of the organisation and of our customers’ needs and who is constantly looking outwards to evaluat

As the Head of Customer Management, you will be responsible for implementing and executing our sales strategy to expand our market presence and drive the revenue growth within existing enterprise customers in the vertical Construction, Building, Metal, Steel and Emerging industries. Reporting direct

Ready to take the lead? Apply now and help us shape the future of customer success at Eurobase!. Proven leadership in customer success within a SaaS/software environment. A track record of transforming support into proactive customer success functions.

Experienced in managing and scaling multiple product teams, with a minimum of two years experience as a Head of Product mentoring and coaching a team of Product Manager. Interim Head of Product for Customer Care. Driving delivery of in-flight development milestones and evolving the product strategy

Structure and lead a team of Customer Success Managers & Sales Engineers to support pre & post customer sale, onboarding, customer engagement & product adoption, service governance, health & satisfaction, continuous improvement and customer retention. Head of Customer Success Platform role at. Prove

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

The Head of Customer Success will manage the team of Customer Success Managers globally, to help us to achieve this vision. The Head of Customer Success is a customer evangelist, ensuring that Disguise maintains a customer-centric focus across all business functions. The Head of Customer Success wil

You will own the full customer journey from onboarding to long-term success, leading our Implementation and Customer Success teams to deliver exceptional customer outcomes. Head of Implementation & Customer Success. Customer Handover: Coordinate smooth handoffs to Customer Success post-implementatio

Head of Customer Operations - VR Hardware, GET STAFFED ONLINE RECRUITMENT LIMITED. Head of Customer Operations - VR Hardware, GET STAFFED ONLINE RECRUITMENT LIMITED. Head of Customer Operations - VR Hardware, GET STAFFED ONLINE RECRUITMENT LIMITED.

As the Head of Customer Success & Support, you will be responsible for building, scaling, and leading our Customer Success Managers team and Service Desk team. Valsoft is looking for a Head of Customer Success & Support to join our growing global team in the UK. Established in Canada in 2015, Valsof

You’ll operate in a fast-paced and dynamic environment, overseeing all customer service operations for all customer segments, from Consumers to Corporates, ensuring high customer satisfaction and operational efficiency. The ideal candidate will have a deep understanding of customer service managem

Head of CRM & Customer Engagement (15M FTC). CRM, personalisation, and customer lifecycle during a high-impact period of growth and engagement. Extensive experience in senior CRM, customer lifecycle, or customer marketing strategy roles within.

Head of Client Success - Customer Experience. Sign in to set job alerts for “Head of Customer Success” roles. Head of Client Success at Insurtech Insights.

Improve existing customer success metrics and reporting that provide visibility into the health of our customer base and help us identify opportunities to improve our customer experience. As the Global Head of Customer Success, you will report directly to the CEO and be part of our executive leaders

The Head of Customer Operations is responsible for the daily performance, development, and continuous improvement of the frontline teams dedicated to one or more of our existing products, spanning both Customer Service and Financial Support functions. Reporting to the Operations Director, you will l

We are looking for a Head of Customer Sucess, who will help build on our strategy for Customer Success to ensure our customers derive maximum value from our products such that they renew, expand and become advocates for us in the market. Customer-centric and relationship-oriented at your core, you a

The importance of planning software for major projects cannot be understated, and our client has produced one of the very best. Have 5-8 years experience in B2B sales or customer success. They appreciate the impact a great culture has on performance, so they treat all employees to a range of excepti

Proven success in growing the client/customer success function and overall customer-focused operations to support a rapidly growing business, ideally with exposure to driving revenue growth of a successful business. A track record of successfully leading and scaling similar functions, including but

Youll lead a group of high performing Customer Success Managers and be a key player in driving customer value, retention, and growth across the EMEA region. You have at least 6 years of experience in Customer Success or a similar client-facing role, with a minimum of 2 years in a management positi

In addition to this, the office has a fully stocked complimentary coffee bar with barista to serve you your favourite coffee as you walk into the office and offers heavily subsidised lunch options. The Head of Customer Experience will be an integral member of the Customer Experience team at Live Nat

Joining BNP Paribas Personal Finance means becoming part of a Top Employer UK dedicated to making a difference to the lives of our customers. Head of Customer Relationship Management (CRM). Head of Customer Relationship Management (CRM).

As a Head of Customer Service (m/f/d) at our fast-growing fintech start-up, you'll oversee a team of customer relations specialists, ensuring top-quality support and resolving escalated issues. Native level German language skills and a proven track record of successfully leading customer service ope

To be successful in this role, you'll have an expert understanding of the CCM environment, a familiarity of industry best practices and an awareness of key external stakeholders. Join us as our Head of Customer Communications Management, Centre of Expertise. Line managing a team of specialists and e

The Head of Customer Success will manage the team of Customer Success Managers globally, to help us to achieve this vision. The Head of Customer Success is a customer evangelist, ensuring that Disguise maintains a customer-centric focus across all business functions. The Head of Customer Success wil

We are looking for a Head of Customer Sucess, who will help build on our strategy for Customer Success to ensure our customers derive maximum value from our products such that they renew, expand and become advocates for us in the market. Customer-centric and relationship-oriented at your core, you a

You’ll be responsible for line managing the Customer Success Managers, as well as owning the direction, development and growth of the Customer Success function. The Customer Success team at Ravio supports our customer base across the full customer lifecycle - from onboarding and activation, throug