Live-In Porter
11 days ago
Buckhurst Hill
Hours: Monday - Friday: 8:30 AM to 5:30 PM and Saturday: 8:30 AM to 12:30 PM One-hour unpaid lunch break each day, excludes Saturday. Salary: £25, 040 Annual Leave: 20 days excluding Public Holidays Role Purpose The Porter ensures the efficient operation of Boleyn Court by maintaining a safe, clean, functional and welcoming environment for residents, contractors, and visitors. This role requires exceptional customer service, attention to detail, proactiveness, and a strong understanding of health, safety, and fire compliance. The Porter acts as the first point of contact for day-to-day resident needs while supporting the smooth management of the property. Key Responsibilities: 1. Resident and Visitor Support • Provide a welcoming, professional, and approachable presence always., • Address resident enquiries, offering guidance on building services and procedures., • Assist with practical tasks such as allowing access for deliveries, by appointment only., • Challenge unauthorized visitors in a polite but firm manner and provide directions as needed. 2. Security and Access Control • Monitor and control building access, ensuring only authorized individuals enter., • Conduct routine checks on locks, gates, and access systems, ensuring they are operational and secure., • Respond promptly to suspicious activity, reporting incidents to the property manager or relevant authorities., • Monitor and manage any CCTV systems, if applicable, to enhance site security. 3. Communal Area Maintenance • Maintain the cleanliness and tidiness of communal areas, ensuring they are always presentable and free from obstructions., • Undertaking routine watering of plants/shrubs across the development., • Perform light maintenance tasks such as replacing bulbs, lubricating hinges, or arranging repairs for larger issues., • Inspect and report on the condition of communal stairwell and hallway lighting, ensuring timely replacements., • Carry out regular checks and adjustments to communal timer switches for seasonal changes., • Monitor perimeter fencing and walls for damage and report or arrange repairs as needed. 4. Health and Safety Compliance • Conduct regular visual inspections of the building to identify hazards such as leaks, tripping risks, loose fittings and flammable materials., • Ensure fire exits and evacuation routes are always clear and compliant with the Fire Safety Act 2021., • Undertake and document weekly fire alarm testing and monthly emergency lighting inspections and lift phone line tests., • Conduct routine checks and minor adjustments for fire doors, logging all inspections., • Assist with periodic risk assessments and fire drills, ensuring residents are informed and prepared. 5. Seasonal and Weather-Related Tasks • To oversee the clearance of snow and gritting of pathways, steps and roadways during winter to prevent slips and falls., • Monitor drains during heavy rain to mitigate potential flooding., • Inspect the property for storm damage and report issues promptly. 6. Waste and Recycling Management • Oversee the correct use of communal waste facilities, ensuring bins are not overfilled or misused., • Maintain clean and odour-free rubbish collection areas, sweeping and disinfecting regularly., • Conduct routine inspections of the estate, including shared spaces like tennis courts and BBQ areas, removing litter and reporting damage. 7. General Administrative Duties • Maintain detailed logs of daily activities, resident interactions, and incidents., • Liaise with contractors to ensure work is completed to the required standard and in line with building protocols., • Update communal noticeboards with announcements, rules, or event notices., • Oversee the booking and use of communal amenities, such as tennis courts and BBQ areas. 8. Customer Service and Community Engagement • Build positive relationships with residents by being approachable and proactive in resolving issues., • Communicate updates and changes in building policies effectively. 9. Emergency Response • Act as a point of contact for emergency situations, including fire alarms, floods, or medical incidents., • Assist with the safe release of passengers trapped in lifts and report mechanical issues to contractors., • Perform weekly flushing of water points to prevent Legionella. Additional Responsibilities • Support the property manager with special projects, including compliance checks., • Attend training sessions in areas such as fire safety, first aid, manual handling, and health and safety compliance., • Stay accessible during working hours via a mobile phone or other communication device. Key Skills and Attributes • Professionalism: Maintain a clean, presentable appearance and deliver consistent service levels., • Communication: Strong verbal and written skills for effective interaction with residents, contractors, and management., • Problem-Solving: Quick and proactive resolution of issues with a focus on resident satisfaction., • Attention to Detail: Ensure high standards of cleanliness, safety, and orderliness throughout the property., • Adaptability: Handle varied responsibilities and emergencies calmly and effectively., • Teamwork: Collaborate with property management and contractors to maintain smooth operations. Working Conditions • Physical duties such as lifting, bending, or extended periods of standing may be required., • A uniform will be provided and must be worn during working hours.
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