Head of housing jobs in CheltenhamCreate job alerts

Role: Head of Customer Care • Responsible for: Customer Care team, • Reporting to: Managing Director, • Client: Residential Housebuilder with a 5* HBF accreditation, • Location: Cheltenham/ Tewkesbury region, • Geographical region: North Gloucestershire, Cotswolds and South Midlands, • Working arrangements: Flexible working arrangements between office, home and site(s) Head of Customer Care – Job Purpose: Reporting into the Manager Director, as Head of Customer Care you will be responsible for the day to day running and operations of the Customer Care team and sit on the regional board. To implement the Group’s policies and procedures in relation to Customer Care, and to meet and maintain quality assurance standards. To contribute towards the regions meeting its Customer satisfaction targets, and to manage all post-occupation customer-related issues through to resolution via the Customer Care team. • The role is responsible for providing leadership to the Customer Care team comprised of Customer Care Office Managers, Field Operations Managers Co-ordinators, Administrators and Maintenance., • To drive and lead 5* Customer Care standards., • To oversee the Customer Care team, to ensure a 5* experience is maintained for our customers., • To ensure the service is provided within Company Guidelines, Group Standards and Procedures for Customer Care, to ensure customer satisfaction and maintain the company reputation. Head of Customer Care – About you: • Proven track record working for a residential developer, main contractor or housing association., • Have a proven track record of managing high performing customer care teams, or teams within a highly customer centric environment., • A customer care champion who leads from the front., • Demonstrate exceptional verbal and written communication skills., • A Positive, can-do attitude., • Ability to juggle multiple priorities and multi-task whilst remaining calm under pressure., • Ability to influence others and drive behaviours., • Thrive in a busy, fast paced environment., • Resilient in the face of negativity. Head of Customer Care – What about the benefits package? • Competitive base salary, • Company bonus Scheme, • 25 days holiday plus bank holidays, • Company car/car allowance, • Private Healthcare, • Life insurance/ Life assurance, • Company pension scheme, • Extensive choice of flexible benefits, • Extensive choice of company-wide benefits, • Flexible working arrangements on offer

Head of Service Street Scene and Leisure. Proven senior leadership experience at Head of Service level or above. This high profile role combines strategic leadership with operational impact, delivering compliance, commercial growth, and excellent services for the Borough’s communities.

Are you an experienced compliance leader ready to make a real impact to a growing housing group?Were looking for a Head of Compliance to join us on a 12 month fixed term contract, providing excellent, data-driven operational leadership across all compliance disciplines within our property portfolio.

Job Description:About CoastlineAt Coastline we have a set of strong values focused on:Putting our customers firstOpenness, honesty and accountabilityStriving to be the best, andValuing each otherWe want the best person for the role; to ensure Coastline is right for you and youre right for you, so he

Your new company Choice Housing Group Ireland are a registered charity and one of Northern Ireland's largest independent housing associations. Choice work hard to develop new homes that are urgently needed within our communities and are committed to excellence and innovation in housing and serving t

A public sector recruitment firm is seeking a Head of Finance for housing in Greater London. The position requires weekly office presence and offers a competitive salary in the range of £75,000 to £80,000. This permanent role involves leading a finance team, managing budgets, and advising on finan

Starfish Search are working with a London borough to appoint an Interim Head of Housing Technology to provide senior leadership across a critical housing systems and digital transformation agenda. Provide strategic and operational leadership of the Housing Technology function, acting as a trusted ad

A local government consultancy is looking for a Head of Finance for housing in Greater London. The position offers a salary of £75,000 to £80,000 and requires weekly office presence. This role involves managing the housing finance team and providing high-quality financial accounting and strategic

An esteemed housing service provider is seeking an Interim Head of Housing Operations to lead housing management and ensure alignment across services. The role includes strategic oversight of operations, compliance management, and fostering strong relationships with stakeholders. Candidates should h

A London-based Housing Association is searching for a Head of IT to lead the review and implementation of their Housing Management System. The position offers a competitive salary of £89,000 with excellent benefits, and supports remote work with occasional office visits. Candidates should have prov

The ideal candidate will have at least three years of leadership experience in social housing, a strong understanding of housing law, and excellent communication skills. A leading housing organization in the UK is seeking a dynamic Head of Operations to lead its operational strategy. This full-time

A leading housing association in Greater London is seeking a Head of Finance to lead the Finance Team and manage finance services. This role offers a hybrid work environment, private medical insurance, and generous leave.

Support the Head of Customer Experience with the development of FHG’s tenancy support offer, identifying partnerships and funding opportunities to enhance existing service, ensuring positive outcomes for customers. Support the Director of Housing in the delivery of an effective community engagemen

To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda. As we strive to improve our services and spaces for our residents as

A housing organization in the UK is seeking a Head of IT Development to drive its digital transformation. The position offers a salary of £77,405 per annum, generous time off, and health & wellbeing benefits. This role involves leading development teams in creating innovative solutions, utilizing t

As Head of Estimating, you will take ownership of developing robust, compliant and commercially competitive bids across a wide range of workstreams, including Repairs & Maintenance (such as M&E and Planned Works), Central Government housing and support services, Decarbonisation and Net Zero programm

A leading housing association in South East London is seeking a Head of Finance to lead their Finance Team and ensure excellence in finance, treasury, and business planning services. This role promotes a flexible working environment, offering a package that includes private medical insurance, a pens

Attractive salary and benefits are offered, emphasizing the importance of high-quality services and team collaboration. A leading property maintenance specialist in the Midlands is seeking a Head of Operations to drive success across multi-million contracts. You'll oversee operations, build long-ter

A leading housing association in Cornwall is looking for a Director of People, Technology & Transformation. The position offers an annual remuneration of £110,000 plus additional benefits, aiming for impactful change and improvement in customer service and employee experience.

Experience of working with groups of people who require high level of housing support. We are seeking a dynamic and experienced Head of Operations to lead our operational strategy and oversee the daily functions of our organisation. Strong understanding of housing law, tenancy management and the reg

Chartered membership of the Chartered Institute of Housing (CIH) or working towards CIH or other relevant profession body. Lead the management, development, performance and continuous improvement of all Housing services including, Housing Needs & Homelessness, Tenancy Services and Rent, and Private

A leading housing maintenance service provider is looking for a Head of Delivery in Hemel Hempstead. This senior leadership role involves overseeing the operational delivery of housing services contracts, ensuring high standards of quality and compliance. The ideal candidate will have significant ex

A not-for-profit housing organization in Castle Donington is looking for a Head of Communities. Ideal candidates will have extensive experience in the housing sector, demonstrating a passion for serving communities. Benefits include competitive healthcare options, a pension scheme, and opportunities

A leading housing association in the UK is seeking an Executive Director of Operations to provide strategic leadership across housing services. The ideal candidate will possess experience in the housing sector, demonstrate a strong understanding of regulatory requirements, and embody values-led lead

A leading social housing organization in London is seeking an experienced Operations Manager / Head of Repairs to oversee responsive maintenance services across a residential portfolio. This interim role offers a competitive daily rate within IR35.

A leading housing association and charity in London is seeking a Director of Property Services to lead their multidisciplinary team. The role involves strategic oversight of repairs, compliance, and sustainability within the housing sector. This position offers flexible working conditions, with two

A prominent staffing agency in Greater London is looking for an Interim Head of Housing Technology to provide strategic leadership and operational oversight of technology functions. The successful candidate will ensure that housing systems are robust, secure, and continuously improved while leading

Ideal candidates should have deep expertise in housing allocations, knowledge of homelessness law, and a track record of successful service transformation. The position offers a supportive environment, competitive benefits, and the opportunity to make a significant impact on community housing challe

My Local Government client is looking to appoint a Head of Finance for housing on a permanent basis. In addition you will be responsible for managing the financial health of housing services, specifically overseeing the Housing Revenue Account (HRA), capital investment programs, and income collectio

A local authority in Greater London seeks an experienced leader to oversee housing solutions and homelessness strategies. This is an opportunity to shape impactful housing transformations within a community-focused environment.

As the Interim Head of Finance, you'll play a crucial part in ensuring the smooth financial operations of our organisation, leveraging your expertise in corporate finance and head of finance responsibilities. Proven experience as a Head of Finance, with a strong understanding of Housing General Fund

Lead the development and delivery of effective strategies to prevent homelessness and reduce reliance on temporary accommodation, ensuring full compliance with housing legislation and statutory guidance. Head of Temporary Accommodation. Commission, procure and manage a diverse range of temporary acc

A leading training provider is seeking a Head of Sales - Housing to drive growth in their housing sector portfolio. The ideal candidate will have significant experience in sales and strong connections with housing associations and local authorities. The position is remote, offers a competitive salar

Proven senior leadership experience at Head of Service level or above. Head of Service Street Scene and Leisure. Deputise for the Chief Officer as required and prepare reports for Members, Cabinet, and senior stakeholders.

Head of Delivery - Ministry of Housing, Communities and Local Government - G6. Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. Here at the Ministry of Housing, Communities & Local Gover

Shape a compelling housing apprenticeship and commercial training proposition aligned to sector workforce priorities, including leadership, housing practice, tenancy management, repairs and maintenance, compliance and customer services. You will lead and grow the organisation's housing sector portfo

You may have experience of the following: Head of IT Development, IT Leadership, Software Development Manager, Azure Architecture, Microsoft Tech Stack, Cloud‑Native Development, API‑First, Microservices, DevOps, CI/CD, Modern Engineering Practices, Quality Assurance, Test Automation, SDLC, Digi

To be jointly responsible to the Senior Assistant Director of Resources and the Director of Housing and Safer Communities, delivering (and ensuring proper governance of) a roadmap of technology-centric change and management of the Housing IT team. Principal Housing IT Officers, Senior Housing IT Adm

If this Interim Head of Housing Technology role sounds like a good fit for you, please send your CV to. Proven senior‑level experience leading Housing IT, Housing Systems or Digital Transformation within a local authority or large housing provider. Your previous experience as an Interim Head of Ho

At Cairn Housing Association, we are proud to be one of Scotland’s leading housing providers – creating vibrant communities and providing high quality homes that make a real difference. Understanding of the social housing sector and regulatory environment, specifically the Scottish Social Housin

To be jointly responsible to the Senior Assistant Director of Resources and the Director of Housing and Safer Communities, delivering (and ensuring proper governance of) a roadmap of technology‑centric change and management of the Housing IT team. As a key member of the Housing IT leadership team,

Found in zone 5 with good transport links in and out of London, Sutton boasts award winning parks and open spaces, low crime rates, affordable housing and great schools. As we strive to improve our services and spaces for our residents as set out in the 'Ambitious for Sutton' corporate plan, Sutton

A technology development firm in the UK is seeking a Head of Development to manage R&D P&L and commercialize the product roadmap. Competitive compensation and opportunities for travel are offered.

This role involves managing operations, ensuring the highest standards of care for over-55s, and registering with the Care Quality Commission. The position offers an opportunity to lead a dedicated team and collaborate with various stakeholders.

Sage Homes is looking for a strategic, collaborative, and forward-thinking Head of Communications to position and promote Sage Homes as a leading organisation within the housing sector. Experience within the real estate or housing sector, with an understanding of the political and external landscape

A leading recruitment agency is seeking an experienced Head of Delivery in West London to lead project management and service delivery in housing services. The position offers a competitive daily rate of £550 and hybrid working opportunities, making it an exciting opportunity to influence major hou

A reputed organization in social housing is seeking a Head of Estimating to lead their estimating and tendering efforts.

Ensure all housing operations are delivered in line with the Council’s corporate priorities, statutory duties, regulatory requirements, and the expectations of the Regulator of Social Housing and Housing Ombudsman. The post holder will hold a NEBOSH Diploma, CIH Level 5, or be a member of a releva