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Complaints & Information Governance Officer To be responsible for dealing effectively with the corporate complaints, school complaints, statutory social care complaints, Ombudsman and Information Commissioner’s Office enquiries, Freedom of Information and Data Protection Act enquiries, and Member’s Enquiries to the Directorate of Children’s Services. To work as part of a team delivering high quality services across the remit of the service having lead responsibility for one or two of the following areas as designated by the Head of Service i.e. Complaints Freedom of Information; Data Protection Member’s Enquiries. To develop and maintain good relations with service areas and partner agencies To maintain a good working knowledge of the legislation, policies and protocols relevant to the work of the service e.g. Information governance and complaints procedures relevant to Children’s Services. To provide an excellent and professional standard of service to all stakeholders, including provision of advice and guidance. Must have experience dealing with complaints relating to Children's Services

Vehicle Technician – Bromley Salary: £33,000 to £36,000 (dependent on experience) OTE: £50,000 to £60,000+ per annum Hours: Monday - Friday, 8am to 5pm, with Saturdays 8am to 12:30pm on a 1 in 4 rota basis (paid overtime) Location: Bromley, Kent Job Overview: We are looking for a skilled Vehicle Technician to join a dynamic team in Bromley. This role offers you the opportunity to work with a variety of vehicles and advanced diagnostic technology while receiving top-notch training and support. Key Responsibilities: Diagnose, repair, and maintain vehicles following industry standards. Perform routine service inspections on customer-owned, used, and retail vehicles. Meet individual and departmental performance targets. Stay current with the latest technical updates and repair methods. Conduct video health checks, explain faults and repairs to customers. Road test vehicles as required to ensure quality standards.Skills & Qualifications: IMI Level 3 or equivalent qualification in Motor Vehicle Service and Maintenance. Experience working on vehicle repairs, especially complex tasks. Full UK driving licence and eligibility to work in the UK. Strong problem-solving and technical skills.Why Join: Competitive salary and OTE opportunities. Ongoing training and professional development to enhance your skills. Comprehensive benefits package. Supportive team environment.Benefits Include: Market-leading salary and OTE. Ongoing training and development. Employee benefits package with discounts on car services and products. Paid overtime, pension scheme, and more.Holt Recruitment are a leading Recruitment agency specialising in Automotive, Motor trade, Engineering, OEM and various related industries. We are recruiting across the UK for Vehicle Technician, Vehicle Mechanic, Commercial Vehicle Technician, Diagnostic Technician, Senior Technician, Master Technician, Mobile Vehicle Technician, PDI Technician, Prep Technician, MOT Tester, Fast Fit Technician, LCV Technician, Light Commercial Technician, HGV Technician, Bus Technician, LGV Technician, HGV Engineer, HGV Mechanic, HGV Fitter Holt Recruitment cover a variety of different sectors including Technical, Mechanical, Engineering, Sales, Service, Aftersales, Bodyshop, Fleet & Rental Management, Accounts, Finance, Marketing, & Payroll, Managerial, Logistics, Parts, Administration, Call Centre / Contact Centre, Senior Appointments, Head Office Positions and Confidential Appointments. How to Apply: Click the "Apply" button now to take the next step in your vehicle technician career or contact (url removed)

Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. Overview of the role Our Group Legal Department is a dedicated in-house team of talented legal professionals based in Croydon, UK, and other offices around the globe. This team is responsible for providing legal advice on all matters associated with Mott MacDonald's global business. We're expanding our team to meet growing commitments and are looking for a proactive and positive Legal Counsel to join us, supporting the Regional General Counsel – EUNA, and the Senior Legal Counsels, to advise on a wide range of legal matters, but primarily focused on our infrastructure consultancy business. We adopt a pioneering mindset, working collaboratively with a global network of legal experts to meet challenges head on. The successful candidate will have significant practical experience of UK and international transactional construction matters, from a contractor or engineer / architect perspective, gained in either private practice or in-house. Some experience of working in-house would be beneficial, but not essential. This role would preferably be based in Croydon, although as a business, we have embraced agile working, and for the right candidate, we would consider other locations around the UK, with a willingness to visit Croydon / London regularly. The role will primarily serve our Europe and UK (EUNA) business, with a strong emphasis on the UK infrastructure market, although you may also get the opportunity to assist our other regions including North America, the Middle East, and Asia Pacific. It will require daily interaction with project teams as well as regional senior management. You’ll need strong drafting, communication and negotiation skills. You should be able to manage your own workload and work independently, while also collaborating effectively as you advise key stakeholders on major projects that shape our communities. Key responsibilities and duties include: • Draft, review, and negotiate a broad range of construction documentation including consultancy agreements, construction contracts, framework agreements, collateral warranties, novation deeds, and parent company guarantees, • Identify departures from our governance and assist project teams in obtaining the necessary internal approvals where appropriate, • Advise the business on applicable laws and regulations, • Revise and maintain legal templates, • Draft and update legal guidance, • Advise business on litigation and insurance matters, which may include liaising with outside counsel and technical experts, • Support other parts of the Legal Department such as the Ethics and Compliance, and Privacy and Data Protection teams, on construction related issues Candidate specification Knowledge, Experience and Education: • England and Wales qualified solicitor with extensive years PQE (qualification in other common law jurisdictions considered), • Relevant experience of construction law either in private practice or in-house for a major contractor, engineer or architect, • Significant experience in negotiating and drafting construction documentation as a qualified lawyer, • Experience and knowledge of construction disputes and insurance (nice to have), • Great analytical skills and excellent legal knowledge, • Ability to multitask, problem solve, and balance competing priorities, • Ability to communicate effectively and confidently with a wide range of stakeholders, • Ability to work autonomously or as part of a bigger team UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Agile working At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us and we will talk to you about how we can support you. We offer some fantastic benefits including: Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Employee Ownership Our employee ownership model means no external investors, just us, creating a culture of shared success. Our employees have a stake and a voice in our business, giving them a direct connection to our success through our personal and group performance bonuses. As your career grows, so does your stake, recognising your long-term impact and contribution. Your voice matters, with the opportunity to connect directly with senior leadership through formal channels to help shape our future. For our senior roles you will have a direct pathway towards ownership from day one. Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years’ service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. Make a difference within our communities through our social outcomes

Group People Systems Manager Mott MacDonald is a global engineering, management, and development consultancy with over 20,000 employees across more than 50 countries and 140+ offices. We work across incredible global industries, delivering exciting work that is defining our future and making an important societal impact in the communities we serve. Our people power our performance – we succeed when they do. With countless opportunities to collaborate, learn, and grow, the possibilities for excellence are as varied as every individual. Whether you want to grow as a subject matter expert or broaden your experience with roles across our international community, you’re surrounded by global specialists who want to combine their expertise and champion you to be your best. As a proudly employee-owned business, we benefit our clients, our communities, and each other, investing in creating the right space for everyone to feel empowered, included, and valued. Whatever your ambition, Mott MacDonald is where people come to be brilliant. About the business unit Mott MacDonald’s support services are the driving force behind our organisation enabling us to run efficiently and effectively. The team works collaboratively to offer specialist advice, best practice and technology to all areas of our business specifically designed for our global reach. Role Purpose and Responsibilities The Group People Systems Manager will lead the strategic direction, oversight and optimisation of the Company’s global HCM SAP Success Factors (and other associated people systems). The Group People systems manager will guide the ongoing evolution of technology systems within human resources. This role ensures that systems continuously adapt to changing business needs, regulatory requirements, and user expectations, fostering incremental improvements and long-term resilience. Their focus is on strategic alignment and driving technology adoption within their functional area. The role will work in partnership with the Global People Leadership team, operational people professionals and the IT function to ensure the overall people systems landscape is continuously improving and driving efficiency across the organisation. The Group People Systems manager is responsible for: 1. Strategic Alignment & Technology Roadmap • Working closely with functional stakeholders to understand business strategy and translate it into long-term technology roadmaps., • Identifying opportunities for technology to support business growth and efficiency., • Recommending new technologies and system upgrades based on vendor roadmaps and operational requirements. 2. Systems Estate Oversight • Monitoring the performance of technology and ensuring systems are fit-for-purpose to support business processes., • Governing how technology and data are used within the function, ensuring compliance with standards and policies., • Endorsing recommendations for system upgrades and replacements. 3. Project & Programme Delivery • Supporting the creation of functional technology programmes and cases for investment (e.g. business cases)., • Overseeing the delivery of all new technology investments approved by the Enterprise Project Management Office., • Overseeing project management activities, including planning, resource allocation, progress monitoring, and risk management. 4. Stakeholder Engagement & Governance • Acting as the point of contact and advisor for all technology requirements within people systems., • Engaging with functional leaders, vendors, and being aware of regulatory body requirements to ensure technology solutions meet functional needs., • Assuring adherence to group-wide governance frameworks related to technical and integration standards for systems and applications. 5. Change Management & Adoption • Overseeing change management activities for new system implementations and upgrades., • Promoting effective adoption of new tools and platforms, ensuring users are trained and supported to get the full value of investments., • Monitoring and reporting on adoption rates and user feedback. 6. Continuous Improvement • Identifying and implementing process and system improvements to increase system stability, efficiency, and automation., • Staying abreast of technology trends and best practices, applying them to enhance functional capabilities. 7. Team Leadership & Collaboration • Building and leading the team required for system requirements and delivery., • Coaching and developing team members, fostering a culture of collaboration and continuous learning. Skills and Requirements • Deep understanding of people systems processes and technology landscape in their area., • Excellent working knowledge of the SAP Success Factors ecosystem alongside an awareness of technology trends in human resources., • Experience in delivering technology projects and understanding of systems implementations., • Strategic thinking to see the big picture and align systems with long-term needs., • Strong communication and interpersonal skills with the ability to build relationships across all levels., • Understanding of technology standards, project management lifecycles and best practices with the ability to translate business needs into technical solutions. Occasional travel to our Head Office in Croydon will be required, typically around twice per month. We are actively recruiting a diverse workforce that is reflective of the communities we serve. We recognise that differences in ability, skills and experience are a strength and encourage applications from people of all backgrounds. UK Immigration Mott MacDonald Ltd. are not currently offering sponsorship to candidates under the Skilled Worker visa route in the UK. This decision is as a consequence of the changes made to the Skilled Worker route by the UK Government in April 2024. We continue to welcome applications from candidates who are eligible for alternative immigration routes in the UK, that do not require sponsorship as a Skilled Worker now or in future. Agile working At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team, and personal commitments. We offer a hybrid working policy that embraces your well-being, flexibility, and trust. Equality, diversity, and inclusion We put equality, diversity, and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they can contribute. Accessibility We want you to perform your best at every stage in the recruitment process. If you are disabled or need any support to enable you to apply or attend an interview, please contact us at and we will talk to you about how we can support you. We offer some fantastic benefits including: Health and wellbeing Private medical insurance for all UK colleagues. Health cash plan to support you with every day health costs and treatments. Access to Peppy, providing free support from menopause experts for all UK colleagues. A variety of wellbeing support is available through our comprehensive wellbeing program, including access for you and your family. Ability to flex your salary to opt into a wide range of health benefits, many of which can be extended to your family too. Financial wellbeing We match employee pension contributions between 4.5% and 7%. Life assurance equal up to 4 x your basic salary, with an option to increase the level of cover to 6 x your salary. Our income protection scheme provides a financial benefit, as well as absence and return to work support due to long-term illness or injury. Flexible benefits, including increased life assurance cover, critical illness insurance, payroll saving and will writing. As an independently owned business we share the financial success of the business with all our colleagues in various ways including annual bonus schemes. Lifestyle A minimum of 33-35 days holiday each year, inclusive of public holidays and dependent on level, with the ability to buy or sell leave through our flexible benefits programme. Holiday entitlement increased to a minimum of 35 days after 5 years’ service. Variety of employee saving schemes and discounts from high-street retailers. Enhanced family and carers leave Enhanced family leave policies, including 26 weeks paid maternity and adoption leave, and two weeks paid paternity/partner leave. Our shared parental leave matches maternity leave meaning we pay up to 24 weeks at full pay. Up to five additional days leave are provided for those with significant caring responsibilities, two of which are paid. Learning and development Primary annual professional institution subscription. A broad range of opportunities to enhance both technical and soft skills through mentoring, formal training, and self-development options. Networks, communities, and social outcomes Join a wide range of groups including our Advanced Employee Networks which support our LGBTQ+, gender, race and ethnicity, disability, and parents/carers communities. Make a difference within our communities through our social outcomes

The purpose of this role is therefore to work collaboratively with the other joint Head of IDR to: Lead the development and delivery of the Acas Individual Dispute Resolution (IDR) function across Great Britain, ensuring effective delivery of highly professional IDR services in line with the Acas st

Head Of ServiceEast England£70,000 - £80,000 Basic + Bonus + Progression + Company Vehicle + Increasing Holiday + Generous Pension + Growing Company + Job Satisfaction + Stability + Market LeaderElevate

Are you a senior operational - change & transformation leader with experience in engineering services, lift, construction or a related technical industry?Liftec Express a leading independent provider of lift maintenance, repair

A local government authority in England is seeking a Head of Service for Adult Social Care to lead transformational changes. The ideal candidate will have leadership experience and deep knowledge of safeguarding and quality improvement standards. Responsibilities include overseeing service delivery,

Accenture is a leading global professional services company, providing a broad range of services in strategy and consulting, interactive, technology and operations, with digital capabilities across all of these services. Head of Salesforce Field Service. Head of Salesforce Field Service (UK & Irelan

Aatom Recruitment is currently recruiting an experienced Head of Service Improvement - Children's Social Care on behalf of a local authority. Children's Social Care - Head of Service Improvement. This is a senior leadership role responsible for driving service improvement, transformation, and delive

On the 14 January 2026, the Secretary of State and the Chancellor formally agreed and announced Northern Powerhouse Rail (NPR) as a high profile £45 billion programme to drive economic growth in the North by delivering new routes and major upgrades to rail links across the Pennines, North West and

Head of Operational Excellence Development. Everyone gets a paid day off annually to volunteer. We’re flexible; most roles let you mix office and home working.

A local government authority in the East Midlands seeks a skilled Service Manager to lead its Passenger Transport Service. Ideal candidates will have significant leadership experience within public services, demonstrating strong people management and financial skills. The position offers competitive

A local authority in London seeks an experienced Interim Head of Community Learning Disability Team (CLDT) to provide strategic leadership and oversee service delivery. The role involves leading multidisciplinary teams, managing budgets, and driving service transformation to enhance outcomes for adu

This opportunity would suit a qualified finance professional with strong leadership experience, a solid understanding of service charge accounting and a track record of driving performance and continuous improvement within a complex environment. We're partnering with a well-established and forward-t

Head of Product role at Government Digital Service (GDS). The Government Digital Service (GDS) is the digital centre of government. We’re part of the Department for Science, Innovation and Technology (DSIT) and employ more than 1,000 people across the UK, with hubs in Manchester, London and Bristo

Head of Service / Senior Leadership level. Interim Head of Community Learning Disability Team (CLDT) 📍 Location: Royal Borough of Greenwich, London. Interim Head of Community Learning Disability Team (CLDT).

Lead and develop a global Service Management team of Incident & Problem, Change and Service Transition Managers. This role will lead the global service management function, embedding ITIL-based practices, improving governance, and driving operational excellence through an offshore delivery model wit

Head of Service Desk – Microsoft Partner (Up to £70K DOE). As Head of Service Desk, you will lead the entire support function, ensuring high-quality service delivery across 1st, 2nd, and 3rd lines. Get notified about new Head of Service Management jobs in.

A prominent housing association is seeking a Head of Finance (Service Charge) to provide strategic leadership in service charge finance. The role involves ensuring fair and accurate service charges while leading a multidisciplinary team. The ideal candidate is CCAB-qualified with experience in servi

A dedicated adoption service in the United Kingdom is looking for a proactive Personal Assistant (PA) to support the Head of Service.

We are seeking an experienced and influential Head of Service Delivery to lead the operational performance, service delivery functions and strategic development of our FM service model. We are seeking an experienced senior leader to step into our Head of Service Delivery role, driving high‑quality

The postholder will be responsible for the operational management of an agreed portfolio of services which will also include Initial Response Team, Localities, Hospital Social Work Team and Safeguarding, ensuring the effective and efficient use of allocated resources to provide a service organised a

A national organization focused on children and families seeks a Deputy Head of Communications. Candidates should have significant experience in communications, a strong track record of advising leadership, and expertise in digital platform development.

The Head of Education & Service is responsible for the strategic delivery of high‑impact product and service ‘Connected By Beauty’ education that enables our store teams to confidently understand, represent, and champion each and every product and brand that we sell whilst offering a ‘feelin

A leading beauty industry firm in Milton Keynes is looking for a Head of Service Delivery to drive operational excellence and innovate service delivery. This position offers a salary of up to £80K plus numerous benefits.

You can expect to take the lead on a caseload of complex legal matters/high priority and/or sensitive cases, while continuing to quality assure the work of your team – ensuring alignment of resources to the delivery of agreed service plans and corporate priorities. It’s important that you bring

Service Care Solutions are recruiting on behalf of a local authority in Suffolk for a Head of Finance to join the team on a permanent basis. Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you

This role offers a competitive six-figure salary, flexible working, and clear progression to Director. Ideal candidates have over 8 years of experience and are driven to build and lead a high-performing team. A multidisciplinary consultancy in Greater London is seeking an Associate Director & Lead F

Our client is a well-established operational services company delivering specialist pipeline engineering, gas and water network services across the UK. If you have senior operational leadership experience in utilities or infrastructure and want to take on a strategic role with real impact, this oppo

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. We are seeking a Head of Service Design and Business Analysis to lead these capabilities. A track record of delivering service transformation and operating model change.

A local government authority in the East Midlands seeks a Head of Service in Housing. This role involves leading operational areas and managing major projects to enhance service delivery. Join a motivated Senior Management team and enjoy a healthy work/life balance, generous leave, and opportunities

This opportunity would suit a qualified finance professional with strong leadership experience, a solid understanding of service charge accounting and a track record of driving performance and continuous improvement within a complex environment. We’re partnering with a well-established and forward

Own the full lifecycle of customer‑facing service streams. In this high-impact role, you’ll take ownership of end-to-end service delivery across a hybrid technology estate, spanning both legacy on‑prem systems and a modern SaaS cloud platform. Deep understanding of ITSM frameworks (ITIL or sim

As our Head of Service Delivery / Commercial Operations Manager / Head of Customer Experience, you'll lead a growing function responsible for the full life cycle of customer jobs - from scheduling, coordination and communication through to reporting, certifications and invoicing. You're ready to tak

A healthcare organization in Scotland is seeking a Head of Service to oversee operational management of SAS assets in the West Region.

A leading beauty retailer based in Greater London is seeking a Head of Education & Service to oversee product training and service education. This role involves strategic leadership in training delivery, development of the Learning Management System, and collaboration across teams.

As Head of Finance (Service Charge), you will provide strategic leadership and operational oversight of our service charge finance function. Are you an experienced service charge finance leader ready to shape strategy at scale? This is a pivotal opportunity to lead and modernise a high-profile servi

A local government authority in Greater London is seeking a Head of Service Design and Business Analysis. In this senior role, you will lead initiatives that enhance service delivery and operational efficiency. Candidates should have a strong background in service design and a proven track record in

Reporting into the Director of Tenant Services, you will lead the organisation’s approach to service charges, rent application, and income collection across a large and diverse housing portfolio of over 7,000 homes. Head of Service Charges, Rent & Income. An exciting opportunity has arisen with a

The Head of Cyber Advisory & Service Delivery at Apex Group is a senior leadership role responsible for driving the Apex Group cyber security service delivery & Cyber Security Advisory capability and operational delivery across its global financial services, asset management, and fund services platf

We are seeking an experienced and strategic communications professional to join us as Deputy Head of Communications, providing senior leadership for the Cafcass communications team, closely working with the Head of Communications and senior leadership. It is an arm’s-length body of the Ministry of

All Head of Service posts within the Regions are generic and the successful candidate would be responsible for the operational management of all SAS assets within that Sub Region. An opportunity has arisen within the West Region for a Head of Service position. The post holder will also carry a strat

A leading financial services firm in London seeks a Head of Customer Experience to drive strategic transformation and operational excellence. You will lead a team of ~100, shaping customer interactions through innovation and data-driven strategies. Essential qualifications include over 10 years of e

Provide oversight, direction, and coordination across services. Ensure services are aligned, compliant and high performing. Forward planning and service improvement.

GLOBAL HEAD OF US WITHOLDING TAX FILING SERVICE - US TAX COMPLIANCE KNOWLEDGE REQUIRED. It automates the collection and validation of W-8 and W-9 forms, reconciles tax documentation against client KYC data, and supports the automated filing of Forms 1042-S and 1099 at tax year end. Role is 4d PW in

We're recruiting for an experienced Head of Operations to support a major NHS organisation through a period of transformation and service stabilisation. This is the ideal role for someone who understands the realities of NHS operational pressure, knows how to get the best out of suppliers (particula