Are you a business? Hire head people candidates in Middlesbrough
As a Customer Services Manager, the work duties includes: 1. Help to build good customer relations. 2. improve customer service experience, create engaged customers and facilitate organic growth; 3. Training and managing customer service assistants and representatives; 4. Interacting with customers daily by answering their questions and directing them to the appropriate service for their needs; 5. Establishing customer service policies and procedures; 6. Staying updated on developments in the customer services field; 7. Focus on customer satisfaction which includes addressing customer "pain points," adjusting policies and procedures, ensuring agents are well trained, measuring customer satisfaction and responding to customer feedback 8. Develops and implements policies and procedures to deal effectively with customer requirements and complaints; 9. Discuss customer responses with other colleagues with a view to improving the product or service provided; 10. plans and co-ordinates the operations of help and advisory services to provide support for customers and users; 11. Taking ownership of customers issues and following problems through to resolution; Keep accurate records and document customer service actions and discussions; Control resources and utilise assets to achieve qualitative and quantitative targets; Handle customer complaints or any major incidents, such as a security issue or a customer being taken ill; Coordinates with sales department to incorporate plans to increase customer satisfaction; Maintain confidentiality regarding personnel information and customer financial data by keeping sensitive documents private and secure; Issue refunds or compensation to customers; keep accurate records of discussions or correspondence with customers; Produce written information for customers, often involving the use of computer packages and software; Develop feedback or complaints procedures for customers to use; Make sure that the needs of customers are being met or exceeded; Key Skills involves: · Proven working experience as a Customer Service Manager; · Experience in providing customer service support; · Excellent knowledge of management methods and techniques; · Strong leadership skills to work with people within the organisation with different skills; · Proficiency in English and other languages; · Working knowledge of customer service software, databases and tools; · Awareness of industry’s latest technology trends and applications; · Ability to think strategically and to lead; · Strong client-facing and communication skills; · Advanced troubleshooting and multi-tasking skills; · Customer service orientation; Managing a team of customer service staff; Handling face-to-face enquiries from customers; Dealing with customers who are upset or angry may be stressful; Communication and Excellent IT skills; Creative thinking, to be able to come up with new ideas to improve customer service standards.
As Head of Social Media, you will be responsible for leveraging those capabilities into a ... A not just a team player but a team builder who takes a genuine interest in people and helps bring ...
This is you: a self-starter, with great communication & sales skills, a persuasive 'people-person ... head office, and all the training you n... ZIPC1_UKTJ
About us We are a small team of ambitious, passionate, and committed people who have come together ... Reporting directly to the Head of Lending Portfolio & Business Support, you will help manage GBB ...
About us We are a small team of ambitious, passionate, and committed people who have come together ... The purpose of the role is to assist the Head of Enterprise & Credit Risk maintain an effective end ...
... to travel to our head office in Widnes as and when required. What is The Deal for you ... We're passionate about developing our people! * Dare to Learn: Access to our amazing on line ...
What they do With a head count of nearly 400 people globally, they build unique and specialised detection, diagnostic and measurement solutions that companies all ... ZIPC1_UKTJ
Working alongside the Head Chef, you will be responsible for ensuring that each and every item that ... and people · A team player who thrives working alongside others or independently · An upbeat ...
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Monday - Saturday, shift rotation basis We are looking for part-time people to join us in our ... We offer both a 4-week full time induction at our head office in Chandlers Ford (all expenses paid ...
As a member of the HR team, you will work closely with the HR Manager and Head of HR to provide ... ICL employs around 11.000 people worldwide and is active in many European countries. For more ...
About us We are a team of ambitious, passionate, and committed people who have come together to ... Providing support to the Head of Compliance, deputising as appropriate. A bit about you - You are ...
The post holder is managed by the Head of Clinical Services at Tees Valley Hospital, although ... We love people with a positive, "can do" attitude who want to make a difference in their work. "Our ...
... our people bring. We seek to foster a culture of belonging and purpose, an environment where ... Head of Perms Lisa Phelps You will have a face to face with the branch manager before getting ...
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