Senior Operations Manager
3 days ago
City of London
Our client, a well know global activewear brand - known for fusing comfort, design, and affordability- is looking for a Senior Wholesale Operations Manager to join its London-based team. This is a hands-on, detail-focused role, managing the full wholesale lifecycle from sales orders through to delivery across global markets. If you are driven, organised, and excited by the energy of a brand that champions movement, empowerment, and modern aesthetics, this could be your next step ROLES AND RESPONSIBILITES Operational Execution & Order Fulfilment • Own end-to-end order management and fulfilment execution across B2B and wholesale channels., • Ensure accurate order entry, allocation, booking rules, and delivery execution., • Support high-SLA European wholesale operations, working closely with Sales and Customer Service., • Ensure compliance with customer routing guides, delivery windows, EDI requirements, and chargeback rules., • Manage day-to-day performance of 3PLs, warehouses, and logistics partners., • Monitor inbound, storage, pick/pack, outbound, and returns performance., • Support the management in S&OP execution, translating demand and supply plans into operational actions., • Coordinate inbound supply and track critical path milestones., • Own issue resolution and escalation management during operational breakdowns (missed deliveries, stock shortages, system or partner failures)., • Drive operational performance tracking and reporting using KPIs such as OTIF, service levels, inventory flow, and cost-to-serve., • Identify bottlenecks, prioritise actions, and implement practical process improvements., • Lead and develop operational teams across order management, customer service, and logistics., • Act as a key cross-functional link between Sales, Planning, Finance, IT, and Supply teams., • Bring structure, clarity, and accountability to day-to-day operations. REQUIRED SKILLS AND EXPEREINCE • 8–15+ years’ experience in operations, supply chain, or wholesale execution roles., • Strong background in order management, logistics, and 3PL environments., • Proven experience supporting European B2B / wholesale operations., • Comfortable working in fast-growth, imperfect, change-heavy environments., • Systems-literate (ERP, order management systems, WMS), with a delivery-focused mindset., • Proficiency in Excel (Pivot Tables, VLOOKUPs essential), • Experience with ERP systems, • Detail-driven with strong communication and follow-up skills, • Comfortable in a fast-paced, scaling business with evolving processes, • Friendly, can-do attitude with a strong sense of ownership. What You Will Get Competitive base salary + annual bonus + regular salary reviews Plus • 33 days including 8 bank holidays, • Exclusive employee discounts across all brands, • Regular team events—think summer sports days and winter socials, • Clear career progression and development opportunities, • Collaborative, inclusive work culture with supportive leadership, • Entrepreneurial spirit with ethical and sustainable values, • International exposure across a diverse, global supply chain.