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Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Join us at Barclays as a Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers, this is your chance to bring your passion for helping people to a role where your empathy and dedication can truly shine. You’ll be the friendly first point of contact for our Retail Banking customers over the phone, offering guidance and support with every interaction. As part of our Customer Care team, you’ll work a shift pattern between 7am and 11pm, including some weekends, and start with a competitive salary of £26,500. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us. Once your training is complete, we offer hybrid working, allowing you to split your time between home and the office. At Barclays, we’re not just offering you a role—we’re offering you a career. Purpose of the role To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Accountabilities • Collaboration across multiple digital channels to personalise each interaction with a customer., • Enhancing the bank's digital capabilities when current technology is identified as not yet ready to support., • Provision of exceptional customer service to clients by responding to inquiries, resolving issues and handling client requests efficiently., • Support the collaboration of internal stakeholders including sales, operational, and risk management teams to meet client needs and expectations, so that transactions are executed accurately and on time., • Support teams within the business operations function as needed, including risk management, compliance and collections., • Comply with all regulatory requirements and internal policies related to customer care., • To provide resolutions for customer queries/issues and personalise each interaction through the use of multiple communication channels. Analyst Expectations • To meet the needs of stakeholders/ customers through specialist advice and support, • Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles., • Likely to have responsibility for specific processes within a team, • They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources., • If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others., • OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team., • Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams., • Check work of colleagues within team to meet internal and stakeholder requirements., • Provide specialist advice and support pertaining to own work area., • Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct., • Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams., • Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise., • Make judgements based on practise and previous experience., • Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures., • Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements., • Build relationships with stakeholders/ customers to identify and address their needs. All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

What makes the perfect pub? It’s great ales, delicious food, a welcoming atmosphere, and the warm welcome from a team that’s at the heart of everything we do. The Inn Collection Group is a multi-award-winning pubs with rooms company, proudly located in some of the most outstanding destinations across the North of England and Wales. At ICG, we deliver exceptional hospitality by living and breathing our core values of respect, customer focused, warmth, , and honesty, all with the goal of Making People Happy. How we say thank you! -Celebrate your birthday with an extra paid holiday. -Build your future with support from our Lead-Inn development program. -Take the time you need to rest and recharge; Paid Breaks are on us. -Enjoy 50% off food at any of our Inns -Relax with a stay at any of our Inns during January, February, and March for just £1. -Take advantage of the chance to explore our beautiful locations, with 1/3 off room bookings all year round. -Experience a spontaneous trip away with £50 on same day bookings -It’s not just for you—your loved ones can enjoy 15% off bed and breakfast too! -24/7 confidential support is always there when you need it with our Employee Assistance Programme -Tronc (…that’s tips to me and you) -Contribute to a company that gives back through our Give-inn back scheme -Join an award-winning team recognised as the Best Pub Employer at the Publican Awards. Sitting in a commanding position overlooking the expansive Longsands Beach, this art deco-style building has been completely renovated. Located in Tynemouth, it offers stunning views of the coastline and easy access to the seafront. The building houses a pub restaurant with 250 internal and 300 external covers, a fish and chip takeaway, and an ice cream and coffee parlour, adding to the vibrant coastal experience. You'll Fit Right Inn As Chef de Partie, you’ll be at the heart of our kitchen, ensuring presentation and attention to detail are paramount. With experience in a similar role and a genuine passion for food, you’ll take full responsibility for your section, delivering exceptional food service from start to finish. You will oversee food safety, storage, and compliance with legislation and company policy, working closely with the team to maintain high standards. Strong communication, time-keeping, and organizational skills are key as you collaborate with kitchen staff, front-of-house, and management teams. You’ll work efficiently under pressure, preparing food items timely and maintaining a clean working station. If you’re passionate about delivering quality food and thrive in a fast-paced environment, we think you’ll fit right inn This role allowed Tele to learn from those around her, gaining valuable experience and expanding her knowledge in the kitchen. Watch Tele’s video to learn more about our Kitchen Team Member roles

We are seeking an experienced Senior Key Account Manager to lead and develop a Key Account Management team while managing a portfolio of strategic B2B clients. This role is responsible for driving client satisfaction, retention, and revenue growth, while delivering against annual sales targets and supporting wider business objectives. Key Responsibilities • Lead, coach, and manage a team of Key Account Managers to achieve and exceed sales targets, • Own strategic relationships with key B2B clients, acting as the main point of contact, • Develop and execute account plans to drive growth and identify upsell opportunities, • Deliver against annual sales budgets and contribute to overall business profitability, • Monitor pipeline activity, CRM accuracy, and forecast performance, • Collaborate with internal teams to ensure a seamless customer experience, • Provide regular performance insights, reports, and forecasts to senior leadership Skills & Experience • Proven experience managing sales or account management teams, • Strong background in strategic B2B account management, ideally with large or complex clients, • Results-driven with a consultative, solution-focused sales approach, • Excellent communication, negotiation, and stakeholder management skills, • Strong leadership capability with experience mentoring and developing teams, • Confident working cross-functionally and independently Additional Requirements • Experience within the energy sector or a regulated environment preferred, • Familiarity with CRM systems and sales reporting tools, • Highly organised, professional, and customer-focused, • Flexible and adaptable in a fast-paced environment

Senior Key Account Manager Overview We are seeking an experienced Senior Key Account Manager to lead and develop a Key Account Management team while managing a portfolio of strategic B2B clients. This role is responsible for driving client satisfaction, retention, and revenue growth, while delivering against annual sales targets and supporting wider business objectives. Key Responsibilities Lead, coach, and manage a team of Key Account Managers to achieve and exceed sales targets Own strategic relationships with key B2B clients, acting as the main point of contact Develop and execute account plans to drive growth and identify up sell opportunities Deliver against annual sales budgets and contribute to overall business profitability Monitor pipeline activity, CRM accuracy, and forecast performance Collaborate with internal teams to ensure a seamless customer experience Provide regular performance insights, reports, and forecasts to senior leadership Skills & Experience Proven experience managing sales or account management teams Strong background in strategic B2B account management, ideally with large or complex clients Results-driven with a consultative, solution-focused sales approach Excellent communication, negotiation, and stakeholder management skills Strong leadership capability with experience mentoring and developing teams Confident working cross-functionally and independently Additional Requirements Experience within the energy sector or a regulated environment preferred Familiarity with CRM systems and sales reporting tools Highly organised, professional, and customer-focused Flexible and adaptable in a fast-paced environment TPBN1_UKTJ

Maintenance Manager Location: Wallsend Salary: £50,000 Job Type: Full-time, Permanent Are you a hands-on problem solver with a passion for keeping operations running smoothly? We're looking for a Maintenance professional to join a dynamic team, reporting directly to the Operations Manager. What You'll Do: As Maintenance Lead, you'll play a key role in keeping our facilities and equipment operating efficiently. You'll work closely with the operations team to: Oversee maintenance activities and ensure reliability across site infrastructure. Support compliance with health, safety, and environmental regulations. Drive continuous improvement initiatives to optimise processes and resource usage. Lead repair and enhancement projects, coordinating internal teams and external contractors. Develop KPIs and performance metrics to monitor and improve maintenance effectiveness. Champion change, innovation, and operational excellence across the team. Who We're Looking For: Experienced in maintenance coordination or engineering within a fast-paced operational environment. Skilled in team leadership and able to manage multiple projects simultaneously. Strong problem-solving, organisational, and communication skills. Practical understanding of maintenance planning, reliability analysis, and preventative strategies. Ideally holds a technical qualification (HNC, HND, or equivalent) and has at least 3 years' experience in a relevant role. Why Apply? Be part of a collaborative, performance-driven team. Opportunities to lead projects from start to finish. Continuous learning and professional development are encouraged. Make a real impact by improving efficiency, safety, and reliability. If you're motivated, detail-oriented, and ready to take on a challenging and rewarding role, we'd love to hear from you! To Apply: Contact Lewis Phillips on either or 01582 369359. TPBN1_UKTJ

Baltic Recruitment are delighted to be partnering with OsecoElfab, a global manufacturer specialising in engineered rupture discs and explosion venting solutions for high-hazard industrial environments, to recruit an experienced QHSE Manager to lead and continually improve quality, health, safety, and environmental performance across the business. Overall Purpose: Reporting to the Global VP of Operations, The Quality and HSE Manager is responsible for leading the development, implementation and maintenance of QHSE and other standards across the business. Working as part of a team with 6 direct reports, you will manage external QHSE representatives, champion Quality standards in production and engineering departments and support commercial efforts. Key Duties: Manage the QHSE team to achieve control, monitoring and implementation of QHSE and contract governance in line with Company policies and procedures. Lead QHSE activities to embed continuous improvement activities, methodologies and mindset. Develop, maintain and improve the business Integrated Management System to underpin QHSE and operating standards. Reviewing QHSE risks and escalating where appropriate. Support the training and development of all staff to ensure awareness and understanding of QHSE standards and the relevance to business objectives. Managing internal audits and corrective actions are met. Implement the Crisis Management Plan and ensure robust line of escalation exists. Provide a single business focus for accident and incident reporting and assist with subsequent investigation process. Provide trend analysis to Management Team to support and provide focus for driving positive behaviours and culture within the business. Development Business Continuity Plans and participate in any table top or live exercises to test the plans. Monitor, audit and report on business QHSE performance and provide assurance to contract, site management and client management teams. Maintain quality, safety and environmental systems, implement and audit compliance with ISO 9001, 14001, OHSAS 18001. Provide leadership to support the management of supply chains and compliance with QHSE standards through 'Point of Work Assessments' audit and review of operating practice and systems. Ensure appropriate resources are provided to support a compliant business and to identify any systemic weakness. Requirement to undertake some UK and international travel (full driving license required). Key Requirements: Bachelor's Degree (or equivalent qualification) in relevant technical field. NEBOSH Diploma in Occupational Safety & Health or equivalent. IEMA Diploma / IQA qualification. Working within precision engineering and manufacturing environments. Managing manufacturing and engineering practices, Implementing and maintaining QHSE systems across a manufacturing and engineering business. Management change and good analytical skills, Management and maintaining client and stakeholder relationships, Understanding PED and ASME standards, Commercial understanding of FM management contracts and operational business processes. Ability to work manage multiple tasks and prioritise workflow. Clear, articulate communication skills both oral and written. Numerically literate. Good knowledge of MS Office tools including Excel, Word, PowerPoint and Outlook. Experience of business systems e.g. Epicor, Oracle, etc. Good presentation skills. The Package: Extremely competitive salary on offer, depending on level of experience. 37.5 hours per week, Monday-Friday. Company pension scheme. Private health care. Life assurance. Generous bonus scheme. Additional benefits. TPBN1_UKTJ