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Customer Support Manager / Customer Service Manager 📍 Peterborough - In office Monday – Friday (potential flex to hybrid in the future) 9-5pm 💰 up to £60,000 We’re supporting a well-known business in the search for a Customer Support Manager / Customer Service Manager to lead and develop their customer service function within a busy logistics operation. This role sits within the logistics arm of the business and is focused on delivering a consistently high-quality customer experience. You’ll lead a small team, work closely with internal departments and 3PL partners, and ensure customer issues are resolved efficiently while maintaining strong service levels. It’s a great opportunity for someone who enjoys improving processes, leading teams, and being the go-to person when it comes to resolving customer challenges. What you’ll be doing as Customer Support Manager • Leading and developing the Customer Service team, including performance management, recruitment and day-to-day leadership, • Acting as the key point of contact for regional and site teams, ensuring customer queries and issues are managed effectively, • Working cross-functionally with commercial, production and logistics teams to resolve customer-facing issues, • Managing escalations and ensuring customer communication is clear, professional and timely, • Overseeing customer care orders to ensure delivery within required timeframes, • Preparing weekly and monthly management reports and providing updates to senior leadership, • Monitoring KPIs across the customer service function and driving improvements where needed, • Ensuring best practice processes are followed when dealing with customer queries and complaints, • Working with internal teams and external 3PL partners to ensure a seamless customer experience, • Driving continuous improvement initiatives across processes and systems What they’re looking for • Experience leading a customer service or customer support team, • Strong communication skills – both written and verbal, • A customer-first mindset with the ability to resolve issues quickly and effectively, • Strong analytical skills and confidence working with performance data and KPIs, • Ability to work autonomously and take ownership of the function, • Experience working cross-functionally across operations, logistics or supply chain environments, • Continuous improvement or Lean experience would be beneficial Measures of success • Customer communications responded to within 24 hours, • Customer care queries resolved within agreed SLAs, • Strong KPI performance across customer satisfaction and service delivery, • Positive feedback from internal stakeholders and site teams, • High-quality performance management and engagement within the team If this sounds like something you’d be open to hearing more about, please apply here or email for further details.

This role sits at the heart of a wider internal communications transformation programme, driven by senior leadership, and will play a critical part in ensuring the successful rollout of Phase 1 of a new intranet alongside the delivery of a clear, engaging internal communications strategy. Creating a

We are looking for a senior talented and experienced Internal Communications Manager to strengthen and evolve our global internal communications approach. As part of our Group Marketing & Communications team, you will play a key role in setting clear direction, frameworks and standards for internal

A leading UK property management firm is seeking an Internal Communications Manager to enhance employee engagement through strategic messaging and clear communication. The ideal candidate will have proven experience in internal communications alongside strong writing skills. This role will develop i

Internal Communications Manager## Job IntroductionPinnacle Group are looking for an Internal Communications Manager to join our Marketing & Communications team within the Central Division, to lead the development and delivery of engaging internal communications across the organisation. In addition t

We are looking for a talented Internal Communications Manager to play a key role in shaping and delivering internal communications that keep colleagues informed, engaged and aligned with our business strategy and values. Implement the internal communications strategy and develop communications plans

A leading infrastructure consulting firm is seeking an Internal Communications and Engagement Manager to define and implement communication strategies for a large infrastructure project. Ideal candidates will have extensive experience in internal communications and employee engagement strategies, co

Senior Internal Communications Manager page is loaded## Senior Internal Communications Managerlocations: LG UK London (40 hours per week)time type: Full timeposted on: Posted 16 Days Agojob requisition id: REQ00037764**We’re looking for a Senior Internal Communications Manager to join us

The Senior Internal Communications Manager will partner with senior leaders to shape and deliver a communications strategy that supports business growth, transformation and M&A activity. As Internal Communications partner across multiple central functions, this role will work closely with People, Ta

Pinnacle Group are looking for an Internal Communications Manager to join our Marketing & Communications team within the Central Division, to lead the development and delivery of engaging internal communications across the organisation. The ideal candidate will have proven experience in internal com

Internal Communications Channel Manager. A leading global law firm is seeking an Internal Communications Channel Manager to join their London office on a 12 month FTC. Collaborate with regional and global communications managers to create innovative forums for sharing information and ideas, connecti

Manage the annual internal communications survey and seek feedback and implement improvements to internal communications and engagement in the programme. Chair the internal communications and engagement steering group to facilitate knowledge-sharing and aligning of communications with key internal s

Our Clients & Strategy team covers Business Development, Investor Relations, External Relations, Sustainable Investment and Brand, Marketing & Communications, including Internal Communications. Manager, Internal Communications, Northern Hemisphere. Internal events: Assist in the development and exec

The Manager, Internal Communications will work closely with the Director of Communications & Brand to develop and execute high-priority communication plans and assets, working closely with senior leaders and a broad network of internal and some external stakeholders. Solid internal communications ex

A leading UK water company is seeking an Internal Communications Manager to lead communication strategies that engage employees and support transformation efforts. The ideal candidate will have significant internal communications experience and skills in change management.

As Internal Communications Manager for Science and Frontier‑AI, you’ll need to have strong science communications experience, enabling you to work with scientists at the leading edge of the work of GDM, translating their developments into meaningful messages that resonate within the Units and th

Chair the internal communications and engagement steering group to facilitate knowledge-sharing and aligning of communications with key internal stakeholders and Delivery Partners. Manage the annual internal communications survey and seek feedback and implement improvements to internal communication

A strong previous track record of communications, change and campaign handling is essential – extensive experience in internal communications or communications consultancy experience preferred. Job title Internal Communications Manager Ref 44396 Division Strategy & External Affairs Location Hybrid

We’re looking for an experienced Internal Communications & Engagement Manager to lead creative, high‑impact communications that strengthen connection to our purpose, strategy and values. To succeed as our Internal Communications & Engagement Manager you will bring:. As the Internal Communication

We’re looking for an experienced Internal Communications & Engagement Manager to lead creative, high‑impact communications that strengthen connection to our purpose, strategy and values. Internal Communications & Engagement Manager. As the Internal Communications & Engagement Manager you will:.

Collaborate with the Senior Internal Communications Manager to develop and deliver internal communications and campaigns. An award-winning global law firm is seeking an Internal Communications Manager to join their Communications and Brand team. This role involves leading projects to win the support

This role is to promote and raise the profile of Internal Communications and events team; create, deliver and evolve the internal communications and events strategy, ensuring employees across the business are informed and engaged. Internal Communications and Events Manager. Manage an Internal Commun

Internal Communications Manager page is loaded## Internal Communications Managerlocations: London, United Kingdomtime type: Full timeposted on: Posted 6 Days Agotime left to apply: End Date: May 31, 2026 (30+ days left to apply)job requisition id: R00029263The Manager, Internal Communicati

The Manager, Internal Communications will work closely with the Director of Communications & Brand to develop and execute high-priority communication plans and assets, working closely with senior leaders and a broad network of internal and some external stakeholders. Solid internal communications ex

A major UK airport is looking for an Internal Communications and Events Manager. This role involves developing and promoting internal communications to engage employees across the business. The ideal candidate will have extensive experience in communications and stakeholder management, with a focus

Internal Communications Manager – London. Blue Legal are pleased to collaborate with a global legal powerhouse on the hiring of an Internal Communications Manager to join their team in London. Lead international and regional internal communications channel, some of which includes newsletters, the

We are seeking an Internal Communications Manager to help shape and deliver our strategic internal communications programme across The Lancet Group – a world‑leading family of medical journals, with over 250 colleagues in 20 global locations. The role sits within the Lancet’s Communications te

Collaborate with the Senior Internal Communications Manager to develop and deliver internal communications and campaigns. An award-winning global law firm is seeking an Internal Communications Manager to join their Communications and Brand team. This role involves leading projects to win the support

Role SummaryThe Senior Manager - Internal Communications leads the delivery of internal communications across TBI, ensuring colleagues globally are informed, engaged and aligned to the Institute’s mission, strategy and Uniquely TBI values. Internal Communications Delivery & Planning* Lead and

The Internal Communications Manager is responsible for planning, creating, and delivering clear, engaging, and impactful communications that strengthen employee understanding of company goals, culture, and initiatives. Proven experience in internal communications, employee engagement, or corporate c

The Internal Communications Channels Manager Will Lead And Shape NHSBT’s Internal Communications Channels — Fostering Engagement, Transparency, And a Shared Sense Of Purpose Across Our Organisation. As our Internal Communications Channel Manager, you will be responsible for ensuring our colleagu

A leading national law firm is seeking a Communications Manager to oversee internal communications and manage the firm's Intranet. Responsibilities include managing PR agency relationships, handling internal communications for 500 staff, and promoting corporate news through social media.

Substantial experience working in an internal communications role within a central or local communications function. To be successful as an Internal Communications Manager, you should have:. Join us as an Internal Communications Manager in the Customer and Digital team at Barclays, where you’ll he

The Senior Manager - Internal Communications leads the delivery of internal communications across TBI, ensuring colleagues globally are informed, engaged and aligned to the Institute’s mission, strategy and Uniquely TBI values. The postholder will help shape and evolve the Institute’s internal c

Your CareerWe’re looking for an internal communications manager to join us to help us plan and deliver outstanding internal communications at Palo Alto Networks. Establish and execute an internal communications plan for the EMEA region in conjunction with the EMEA communications leader that engage

As Internal Communications Manager for Science and Frontier-AI, you’ll need to have strong science communications experience, enabling you to work with scientists at the leading edge of the work of GDM, translating their developments into meaningful messages that resonate within the Units and the

We are looking for an Internal Communications & Engagement Coordinator to support delivery of a dynamic communications and engagement strategy for one of the UK’s most important infrastructure projects – the Lower Thames Crossing. Experience of supporting development and execution of internal co

Blue Legal are pleased to collaborate with a global legal powerhouse on the hiring of an Internal Communications Manager to join their team in London. Internal Communications Manager (12m FTC) – London. Liaise with other members of the Business Services teams to deliver internal communications pla

The ICE is seeking an experienced and strategic lead internal communications manager to shape, drive and deliver the internal communications strategy across the ICE Group. Lead internal communications manager. Sitting within the Communications team and working closely with the Director General, DG B

Pinnacle Group are looking for an Internal Communications Manager to join our Marketing & Communications team within the Central Division, to lead the development and delivery of engaging internal communications across the organisation. The ideal candidate will have proven experience in internal com

We're currently supporting a high groeth Tech organisation for an Internal Communications Manager. The role focuses on crafting clear, global communications that align with business objectives and supporting senior leaders in effectively sharing key messages across the organisation. Partner with lea