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Overview: MRTC (Midlands Radiotelephone Centre) specialises in high-quality, customised radio and intercom communication solutions for the motorsport and event industries. With over 40 years of experience, the company works with numerous international race series, including Formula 1, Formula E, Le Mans, WEC, and MotoGP. Known for its bespoke communication systems, MRTC combines Kenwood, Motorola, and Clear-Com technology with in-house expertise to meet the specific needs of teams and organisers worldwide. Job Description: The Race Systems Technician plays a crucial role in MRTC’s customer-facing operations, providing global on-site and remote technical support to motorsport and event-based customers in both individual and team environments. The role requires subject-matter expertise in a variety of communication systems, ensuring that MRTC’s wide range of equipment performs flawlessly under demanding conditions. In addition to assisting with Level 3 remote support, the Race Systems Technician is responsible for system management and coordination, implementing thorough documentation and resolution tracking. By building customer relations and providing cutting-edge technical solutions, this role also ensures that MRTC remains at the forefront of the communications industry. Role Expectation: As part of MRTC’s Race Support team, the Race Systems Technician is required to travel extensively to a range of motorsport venues. The role also demands adaptability, working out of hours (evenings and weekends, at an enhanced rate) aligned with racing schedules, and performing in all weather conditions. The position involves interfacing directly with race drivers, racing teams, suppliers, and organisations under the intense pressure of competition, where technical solutions can make the difference between success and failure on track. This physically active role requires stamina for long days on site, the ability to lift and move equipment, and the capacity to communicate effectively, even in high-pressure, high-noise environments. The fast-paced nature of motorsport means that applicants for this role must be able to troubleshoot quickly with limited resources, making critical decisions in real-time during practice, qualifying, and race sessions. Responsibilities: · Lead individual trackside and remote technical support for high-profile customers in motorsport and events. · Liaise and manage customer relationships, both pre- and post-event, offering technical solutions and encouraging business growth. · Configure radio systems, intercom networks, and associated equipment live at event locations. · Troubleshoot and resolve communication equipment issues in real time. · Manage small-to-medium-sized events, utilising time prioritisation to support multiple customers and their communications systems at event locations. · Build, test, and certify a wide variety of communications systems before deployment. · Manage and maintain race support inventories to ensure up-to-date stock levels on site. · Perform training for customers with regard to proper use and logical troubleshooting of systems. Essential Skills: · Experience in technical support in motorsport, broadcast, AV industry, or military. · Experience with two-way radios from global brands, such as Motorola or Kenwood. · Understanding of radio protocols, such as TETRA, DMR, or Nexedge. · Frequency management in UHF and VHF bands (simplex/duplex) for direct and trunk systems. · Excellent troubleshooting and problem-solving skills. · Ability to work under pressure in time-sensitive situations. · Excellent customer service and interpersonal skills. · Willingness to travel extensively to race events (both nationally and internationally, for approximately 100 days a year). · Valid driver's licence with clean driving record. · Good soldering and electronic repair skills. · Strong verbal and written communication skills. · Proficient use of diagnostic equipment and basic communications test equipment. · Experience with managed network switches/routing, VPN, and other remote technologies. · Excellent time management and organisational skills. Desired Skills: · Technical certification in electronics, telecommunications, or a related field. · Understanding of radio frequency and spectrum management. · Experience with AOIP technologies, such as AES67 and/or Dante. · Knowledge of race operations and procedures. Benefits: · Career progression and development opportunities. · Extensive travel opportunities. · Competitive pay, including bonuses. · Private healthcare. · Exposure to a technologically dynamic, fast-paced motorsport environment.

We’re looking for a digitally minded, customer-obsessed Customer Service agent to support the end-to-end customer experience for our consumer brands. You’ll be responsible for pre & post-purchase customer service – across all customer communication channels, mainly via email enquiries & calls. You’ll manage all types of customer queries including complaints, inter-departmental relationships, made-to-measure (M2M) support and help shape a service experience that reflects the quality and creativity of the brands. This role will focus on our UK brand consumer websites, with scope to expand into international markets as we scale across US and beyond. It’s a hands-on role that combines day-to-day service management with continuous improvement and cross-functional collaboration. Your focus is customer care, loyalty, and insight – owning every direct customer interaction to drive sales and delight customers post-checkout. Responsibilities. Deliver an Exceptional Customer Journey • Demonstrate and execute a seamless, customer-centric journey, meticulously tailored to individual needs, to exceed expectations, cultivate loyalty, and position us as the preferred choice for our customers. Provide Multi-Channel Customer Support • Respond promptly to all customer interactions via webchat, email and phone providing professional support to both internal and external stakeholders., • Manage all inquiries with precision, ensuring accurate information processing., • Own and manage all UK customer queries across all channels., • Handle queries and complaints with empathy and efficiency, always safeguarding brand reputation., • Collaborate with fulfilment and operations to swiftly resolve delivery issues, returns, and product concerns., • Guide customers effectively through all websites, including Tradehub, consumer sites, and M2M sites., • Own & Optimise M2M and Tailored Services Be the internal lead for our Made-to-Measure. Manage day-to-day communication with third-party M2M partners, ensuring service level agreements (SLA’s) are met and issues escalated where needed. Manage Orders and Customer Relationships • Process orders efficiently while maintaining accurate system information., • Build and nurture strong customer relationships., • Provide comprehensive after-sales support, including fault resolution and claims management. Drive Upselling and Demonstrate Product Expertise • Engage with customers to thoroughly understand their needs., • Leverage in-depth product knowledge to suggest relevant add-ons or alternatives, enhancing the customer's purchase experience and maximizing sales opportunities. Customer Retention & Brand Advocacy Spot opportunities to turn poor experiences into brand loyalty through proactive service. Measures of Success. • High customer satisfaction (CSAT) helping to drive repeat purchase and brand advocacy, • Driving digital self service usage that reduces inbound volumes., • Efficient handling of all customer queries with minimal escalations., • Accuracy of all orders and sample entries to an agreed standard. Qualifications. • HubSpot CRM Certifications (desirable), • Microsoft Office proficiency (Excel, Outlook, Word), • Additional digital customer service platform training (e.g. Zendesk, LiveChat) – bonus Skills & Experience. • Strong communication skills with a calm, clear, empathetic and professional approach., • Previous experience using HubSpot., • Proficient in Microsoft Office and digital tools, • Proven ability to improve customer satisfaction, loyalty and experience, • Adaptable, solutions-focused and comfortable in a fast-moving digital environment, • A passion for fabric, interiors and design, with an eye for detail and a customer-first mindset, • Experience within interiors, lifestyle or premium direct to consumer (D2C) sectors is a strong advantage Behaviours. Confident, empathetic and digitally fluent, with a calm and professional approach to complaints and refunds, strong written and verbal communication skills, and a proactive mindset geared toward improving customer experience and building loyalty.

Are you a passionate leader in business growth and client partnerships? We’re seeking a proactive and results-driven Sales Development Manager to drive our commercial strategy and expand our presence across the wallpaper industry with Anstey Wallpaper Company. In this pivotal role, you’ll identify and pursue new business opportunities, build strong client relationships, and ensure our sales initiatives align with ambitious growth targets. You’ll lead by example, collaborating with cross-functional teams—including Design, Marketing, Product Development, Production, and Finance—to deliver innovative solutions and exceptional customer experiences. You’ll use your market insight and analytical skills to spot trends, shape our product offerings, and support the development of new collections. If you thrive in a fast-paced environment, excel at building relationships, and are eager to make a real impact on our business and our customers, we’d love to hear from you! We are a collective of six luxury interior brands, each with a special role to play, and two manufacturing brands Anstey Wallpaper Company and Standfast & Barracks. At Sanderson Design Group we are Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke and Scion. Our purpose is ‘to bring the beautiful into people’s homes and lives’. Key Responsibilities: • Drive revenue growth by developing and implementing targeted high-margin sales strategies., • Generate leads, conduct market research, and analyse competitive trends., • Collaborate with the Creative and Commercial Director to identify new opportunities and drive long-term growth., • Provide accurate pricing information and manage annual price adjustments., • Utilize sales data to inform decision-making and develop strategies for revenue growth., • Maintain accurate customer activity records for forecasting and business planning., • Deliver exceptional customer service and resolve customer complaints efficiently., • Oversee the development of new designs and collections in collaboration with internal teams., • Stay informed on production processes, innovation, and design trends., • Ensure timely follow-ups on meetings, exhibitions, and customer inquiries., • Perform other related duties as required. Measures of Success: • Achievement of sales targets and revenue goals., • Growth in high-margin business and profitability., • Successful entry into new markets or customer segments., • High customer satisfaction and retention rates., • Effective cross-functional collaboration and data-driven decision-making. About You: • Bachelor’s degree in Business Administration, Sales, Marketing, or a related field., • Proven experience in business development, sales, or a similar role within the manufacturing or design industry., • Extensive knowledge of the home furnishing and wallpaper market is essential., • Strong analytical, negotiation, and communication skills., • Ability to work collaboratively with cross-functional teams., • Proficiency in CRM software and Microsoft Office Suite., • Strategic mindset with a results-driven approach., • Experience in project management and attention to detail. Behaviours We Value: • Proactive and results-driven, with a solution-oriented approach., • Strong relationship management and effective communication., • Strategic and analytical thinking, with a focus on innovation., • Adaptability and creative problem-solving., • Collaborative and team-oriented., • Customer-centric, acting as a trusted advisor to clients. About us Sanderson Design Group is an international luxury interior furnishings company that designs, manufactures and markets wallpapers and fabrics together with a wide range of ancillary interior products. In 2020, we brought our portfolio of brands home to Sanderson Design Group, evoking the combined longevity and prodigious creative history of our brands. Sanderson Design Group describes the ebullience of our past endeavors. It sketches the outline of our future. A collective of quintessentially British luxury interior brands and 2 manufacturing brands, at Sanderson Design Group we are Sanderson, Morris & Co., Zoffany, Harlequin, Clarke & Clarke, Scion, Anstey Wallpaper Company and Standfast & Barracks. Our purpose is "To bring the Beautiful into People’s Homes and Lives". This has defined and shaped our brands since our very earliest days. The oldest brand in our arsenal, from where we derive the namesake of our group, begun life in 1860, as an importer of fine French wallpapers to London. Arthur Sanderson & Sons Ltd played a pivotal role in defining English interior decoration tastes and its early success led to displaying designs at London’s finest showroom, at Berners Street. Around this time in 1924, Arthur Sanderson & Sons Ltd were awarded The Royal Warrant, becoming “purveyors of wallpaper and paint” to the court of George V. We recognise that each one of our brands contributes a unique chapter to our story. It is why we represent the full spectrum of British interior design, catering from cutting-edge sleek modern styles, to the hearty warmth of traditional forms. Our decision to rebrand as Sanderson Design Group in 2020 is our way of paying homage to our rich history, as well as marking our path towards a new future. As custodians of over 160 years of design experience, we are proud to Bring the Beautiful into People’s Homes and Lives. We are Sanderson Design Group. Ready to take the next step in your career? If you’re excited to drive growth, build lasting partnerships, and make a real impact, we want to hear from you! Apply now!

This role will be pivotal in driving the success of International SOS data products by ensuring seamless integration, insightful analytics, and compelling visual presentations. Data Integration and Management :. Proven experience in data product management, data analytics, and strategic planning.

A leading insurance company is seeking a Senior Manager to embed portfolio management within its London Market business.

As part of an established Centre of Expertise, the role is to ensure the effective, pro-active management of existing and new Structured Lending Joint Venture (JVCo) Programmes that form part of the overall SPD Structured Lending Programmes strategy. Requires ongoing / close interaction with and rep