Technical Support Engineer
4 days ago
Bath
Technical Support Engineer (Wireless Technology) | Bath City Centre | £33k–£35k DOE Ready to kick-start your career in cutting-edge wireless tech? Want a role where you’ll grow fast, learn loads, and make a real impact from day one? This is your chance to join a dynamic, innovative team at LM Technologies, a company pushing boundaries in Bluetooth, Wi-Fi and IoT solutions used worldwide. We’re looking for a confident, proactive Technical Support Engineer who loves solving problems, talking to customers, and diving into technical detail — all while keeping things organised and moving forward. Key Responsibilities of the Technical Support Engineer: No two days are the same! You’ll be right at the heart of the action: • Owning the technical support inbox and delivering clear, helpful first-line responses., • Diagnosing issues, gathering evidence, and guiding customers with confidence., • Escalating complex cases clearly and accurately to senior engineers., • Handling customer calls like a pro (calm, credible and friendly)., • Joining online and in-person client meetings alongside senior team members., • Qualifying inbound technical enquiries and coordinating smooth handovers., • Keeping meticulous CRM notes and follow-ups., • Maintaining and updating public technical documentation, datasheets and website info., • Creating guides, FAQs and product comparisons that make customers’ lives easier., • Supporting exhibitions and events, prepping collateral, taking notes, following up leads., • Pitching in across operations and helping keep the office safe and looking great. Essential • Experienced in a customer-facing role., • From a technical or operational background (degree/apprenticeship welcome)., • Confident communicator, both written and spoken., • Highly organised, assertive, and calm under pressure., • Detail-focused and great at juggling tasks., • Comfortable with Microsoft Office, Adobe Illustrator, and general office software., • A natural problem-solver with a “get it done” mindset., • Hardworking, proactive, and a real team player., • Respectful, responsible, dynamic and self-motivated., • Qualified to GCSE level (or equivalent) in Maths & English., • Exposure to engineering, electronics, IT, or similar tech industries., • Familiarity with Bluetooth, Wi-Fi, embedded/IoT, RF basics or hardware/software support., • Experience using helpdesk/ticketing systems or CRM tools., • Work with real technology used across global networks., • Be part of a tight-knit, friendly team that values growth and ownership., • Gain broad exposure across product, support, operations, and events., • Enjoy a central Bath office with great perks, fresh fruit, snacks, and gourmet drinks. If you’re excited by technology, love solving problems, and want a role where your ideas matter, we want to hear from you! APPLY NOW for immediate consideration.