JOB TODAY logo

Trabajos it coordinator en DagenhamCrear alertas

  • Workshop Manager
    Workshop Manager
    hace 4 días
    £30000–£40000 anual
    Jornada completa
    Chigwell

    Role Overview The Workshop Manager will be responsible for managing all aspects of workshop operations, from customer bookings and vehicle workflow management through to technician supervision, quality control, invoicing and compliance. The successful candidate will play a key role in ensuring the workshop operates smoothly, jobs are completed efficiently, customers receive excellent service, and the business continues to grow. This role requires a strong understanding of vehicle servicing and repairs, excellent organisational skills, commercial awareness, and the ability to lead and motivate a team. Workshop Operations & Management • Oversee daily operation of MOT, servicing and repairs., • Manage workshop workflow to ensure vehicles are booked in, progressed and completed efficiently., • Allocate jobs to technicians based on workload and deadlines., • Monitor productivity, labour efficiency and turnaround times., • Ensure all work is completed to a high standard and in line with manufacturer guidelines and industry best practices., • Carry out final quality checks where required before vehicles are returned to customers., • Identify opportunities to improve workshop processes and customer experience. Customer Service & Relationship Management • Act as the main point of contact for customers throughout the repair and servicing process., • Provide professional advice regarding vehicle maintenance, repairs and recommendations., • Communicate clearly with customers regarding diagnosis, costs, progress updates and completion times., • Handle customer queries, concerns and complaints professionally and promptly., • Build strong relationships with repeat customers and ensure a high level of customer satisfaction., • Ensure customers receive transparent explanations of work required and completed. Booking, Scheduling & Workflow Control • Manage all workshop bookings, MOT appointments, servicing schedules and repair jobs., • Plan daily and weekly workshop capacity., • Prioritise urgent repairs while maintaining efficient workflow., • Coordinate MOT slots, diagnostics, servicing and repair requirements., • Ensure customers are kept informed of appointment changes or delays. Estimates, Invoicing & Commercial Management • Prepare estimates and quotations for repairs and maintenance work., • Gain customer authorisation before additional work is carried out., • Manage job cards, invoices and payment processes., • Ensure accurate recording of parts, labour and additional charges., • Monitor workshop profitability and identify opportunities to improve revenue., • Work with suppliers to ensure competitive pricing and availability of parts., • Monitor outstanding payments and support effective financial control. Health & Safety, Compliance & Standards • Ensure the workshop operates safely and complies with all relevant health and safety regulations., • Maintain a clean, organised and professional working environment., • Maintain compliance with MOT standards and industry regulations., • Ensure tools, equipment and machinery are maintained and fit for purpose. Stock, Equipment & Supplier Management • Monitor workshop stock levels, consumables and commonly used parts., • Order parts and manage relationships with suppliers., • Ensure efficient use and maintenance of workshop equipment., • Manage external suppliers, recovery companies and specialist repair partners when required. Skills & Experience Required • Previous experience managing an automotive workshop., • Strong knowledge of vehicle servicing, repairs and diagnostics., • Experience working with technicians and managing workshop workflow., • Excellent customer service and communication skills., • Ability to manage multiple jobs and priorities in a busy environment., • Commercial understanding of workshop operations, labour sales and profitability., • Strong organisational and administrative skills., • Ability to use workshop management systems, booking software and invoicing systems., • Previous experience within an MOT testing environment., • MOT Tester qualification is preferred., • Experience with diagnostic equipment and modern vehicle technologies.

    Inscripción fácil
  • BSL Deaf Services Interpreting Agency Co Ordinator at Positive Signs
    BSL Deaf Services Interpreting Agency Co Ordinator at Positive Signs
    hace 2 meses
    £30000 anual
    Jornada completa
    Upminster

    Positive Signs is growing — and we are looking for an experienced, highly organised, and people-focused BSL / Deaf and Interpreting Services Coordinator to join our expanding in-house team. As a respected Deaf-led organisation, Positive Signs delivers high-quality BSL interpreting, Communication Support Workers (CSWs), Deaf Inclusion services, ClickBSL, and wider communication support solutions across the UK for individuals, businesses, and public sector organisations. This exciting role sits at the heart of our operations, coordinating services, supporting enquirers and clients, liaising with a huge number of BSL Interpreters and freelance professionals, in addition to allocating jobs to our in house team and ensuring bookings are delivered smoothly, professionally, and with a strong commitment to Deaf inclusion and accessibility. This is a fast-paced, varied, and rewarding position suited to someone who enjoys problem-solving, managing multiple priorities, and building strong working relationships with a wide range of people. We are looking for someone who: • Has excellent organisation and communication skills and is an all rounder, • Thrives in a busy, team-focused environment in a supportive team, • Is confident liaising with new and existing clients, interpreters, CSWs, freelancers, and all enquirers end to end, ensuring requirements are met and delivered on site or remotely, • Has a proactive, professional, and solutions-focused approach and able to prioritise each day, • Can manage multiple live bookings and changing priorities with accuracy and attention to detail, • Shares our passion for Deaf inclusion, accessibility, and high-quality service delivery across Positive Signs Essential: • Minimum BSL Level 3 Signature qualifications preferred, • Experience dealing with phone, SMS and emails, on booking systems, CRM platforms, scheduling tools, and calendars, • Strong IT and digital / video communication skills, • Excellent written English and communication skills, • Ability to work under pressure and manage all bookings from enquiry through to completion, • Strong attention to detail and organisational skills Previous experience within a Deaf-led, interpreting, accessibility, recruitment, education, social care, or support organisation would be a significant advantage. Why join Positive Signs? • Work within a respected and growing Deaf-led organisation, • Be part of exciting developments including our own development and community based services as well as our own VRS service, - ClickBSL, • Hybrid and flexible working opportunities available, • Opportunities for career progression and further BSL development, • Full-time and part-time opportunities considered, • Combination of Upminster or Writtle ( Essex ) office-based meetings and work from home, • Support meaningful Deaf-led and community-based projects, • Join an ambitious, supportive, and forward-thinking team, • Salary negotiable depending on experience We strongly encourage experienced and committed to applications, All interviews will be BSL / English friendly at Upminster office, after a phone / video chat Ready to join us? Do you meet the criteria above ? Job Types: Full-time, Part-time, Permanent, Graduate Benefits: • Language training provided, • Private medical insurance, • Work from home Work Location: Hybrid remote plus in Upminster RM14 2UN

    Inscripción fácil

Búsquedas de empleo más populares en Dagenham

Lugares de trabajo it coordinator más populares