LMS Support Specialist / Customer Success
4 days ago
Glasgow
LMS Support Specialist / Customer Success Specialist | Fully Remote | Up to £35K DOE + benefits An established e-learning business are looking for a LMS Support Specialist / Customer Success Specialist to join their team. Specialising in customised learning platforms for household-names, they're a tech-driven, innovation-focused company that helps businesses bring their training visions to life. They've seen continued growth this year but remain focused on ensuring work-life balance is at the heart of their culture. They hire great people and trust them to do great work without micromanagement or unnecessary bureaucracy. What's in it for you? • Up to £35K DOE, • Fully Remote working (UK-based), • Flexible working hours that suit your life, • Compressed hours for early finish Fridays, • Paid time off between Christmas & New Year, • Employer-matched pension scheme (4%), • Professional development and training opportunities, • Employee-focused, friendly team, • Social opportunities (quarterly team get-togethers, optional, no pressure!) The Role: They're looking for a LMS Support Specialist / Customer Success Specialist to work alongside the sales team, taking ownership of existing client relationships and ensuring customers get maximum value from their customised Learning Management System. This is a supportive, relationship-focused role where you'll be the main point of contact helping clients make the most of their platform. You'll be responsible for: • Building and maintaining strong client relationships, acting as the main point of contact for existing customers, • Supporting the sales team with account management and ensuring smooth client experiences, • Delivering regular check-ins to ensure customers are getting the most from their platform, • Proactively monitoring platform usage and helping clients optimise how they use their LMS, • Providing guidance, training, and resources to help customers fully leverage their platform's capabilities, • Managing customer support queries via the shared inbox, ensuring prompt and accurate responses, • Tracking customer satisfaction and identifying any concerns early to maintain strong relationships, • Collaborating with internal teams (Project Management, Product, Development, Marketing) to address customer needs, • Creating and maintaining support documentation, FAQs, and help guides, • Contributing to customer success stories and case studies in partnership with Marketing What they're looking for? Essential: • Background in education, LMS, or e-learning, • Experience in customer support, account management, or client-facing roles (B2B experience preferred), • Strong relationship-building skills with the ability to engage stakeholders at multiple levels, • Excellent written and verbal communication with a helpful, customer-centric approach, • Strong problem-solving skills and ability to troubleshoot issues clearly, • Excellent organisational and time management skills with a proactive mindset, • Ability to manage multiple priorities efficiently and work collaboratively across teams, • Comfortable learning new systems and technology Nice to Have: • Experience with Totara TXP or Moodle, • Familiarity with support ticketing systems (e.g. HubSpot, Zendesk), • Experience delivering customer training sessions or workshops Who This Role Suits: This role is perfect for someone who genuinely enjoys helping customers and thrives on building meaningful relationships. You'll be organised, proactive, and comfortable juggling multiple customer needs while maintaining a solutions-focused approach. If you love working remotely with a supportive team and want a role where work-life balance isn't just a buzzword, this could be your next career move. APPLY now or email your CV to with any questions.