63 Best leadership coach Jobs in Richmond (July 2026)

Head Waiter / Service Trainer This very popular and iconic luxury café and all-day dining restaurant concept has been taking the market by storm since the early 90s. Located only in prime real estate locations across Westminster, we are now seeking a passionate, experienced, and service-driven Head Waiter to join our successful team and support the training and development of our front-of-house staff. The ideal candidate will have strong restaurant floor experience, excellent leadership skills, and a genuine passion for delivering exceptional guest service. As Head Waiter, you will lead by example, support the management team, and train waiters to deliver excellence in service, guest care, product knowledge, and restaurant standards. Responsibilities • Lead, motivate, and support the waiting team during service, • Train new and existing staff in excellent table service and guest care, • Ensure all guests receive a warm welcome and professional service, • Maintain high standards of presentation, communication, and hospitality, • Supervise the restaurant floor and ensure smooth daily operations, • Support staff with order taking, food and drink service, and guest requests, • Coach team members on upselling, menu knowledge, allergens, and service steps, • Monitor service quality and provide feedback to improve performance, • Handle guest queries and complaints professionally and efficiently, • Ensure the restaurant is clean, organised, and ready for service at all times, • Work closely with managers, bartenders, kitchen staff, and other departments, • Support opening and closing procedures when required, • Ensure compliance with food safety, health and safety, and company standards Requirements • Proven experience as a Head Waiter, Senior Waiter, Supervisor, or similar role, • Strong knowledge of high-quality restaurant service, • Experience training or coaching front-of-house staff, • Positive attitude and excellent communication skills, • Ability to lead by example and remain calm under pressure, • Strong attention to detail and guest-focused approach, • Ability to keep the restaurant organised, clean, and under control, • Professional appearance and confident customer service skills, • Flexibility to work full-time, including weekends and busy periods, • Right to work in the United Kingdom is required Benefits • 50% staff discount in all our venues, even on your days off, for you and up to 3 family members, • 4 weeks paid annual holiday, • Learning and development opportunities, • Free meal during working hours, • Competitive pay depending on experience, • Tips, service charge, staff food, and other incentives included, • Around 45 hours per week, • No split shifts Pay Competitive salary depending on experience, from £13.46 to £15.00 per hour, including service charge, plus tips, staff food, and other incentives. Job Type: Full-time Application Questions • Do you have experience in a similar Head Waiter, Senior Waiter, or Supervisor position?, • Do you have experience training or supporting front-of-house staff?, • Can you work full-time? Work Authorisation United Kingdom work authorisation is required. Work Location In person

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Caprice Holdings

Head Waiter / Waitress

Scott's Richmond, nestled in the picturesque Richmond-Upon-Thames, is an exquisite dining destination celebrated for its exceptional cuisine, warm ambiance, and commitment to providing an outstanding dining experience. As a beacon of culinary excellence, Scott's Richmond offers a menu featuring the finest dishes, set within an inviting atmosphere. Scott’s Richmond captures the splendour of the original concept in Mayfair and brings it to the stunning banks of the Thames in Richmond, just outside central London. We are currently seeking a dedicated and experienced Head Waiter to lead our front-of-house team. As the Head Waiter, you will play a central role in overseeing the dining experience, managing the waitstaff, and contributing to the overall success of our establishment. If you have a passion for hospitality, strong leadership skills, and a commitment to delivering exceptional service, we invite you to be a key influencer at our stunning restaurant. Key Responsibilities: • Oversee the day-to-day operations of the dining area, ensuring high service standards., • Supervise and mentor waitstaff, providing guidance to maintain a positive work environment., • Handle guest inquiries and concerns with professionalism and prompt resolution., • Collaborate with the management team to organize and execute private events and functions., • Assist in training and development programs for front-of-house staff., • Monitor reservation systems and seating arrangements to optimize guest flow., • Contribute to maintaining a positive and inclusive atmosphere for both guests and staff. Requirements: • Proven experience as a Head Waiter or in a similar front-of-house role within the hospitality industry., • Strong organizational, communication, and interpersonal skills., • Exceptional problem-solving abilities and a proactive approach to operational challenges., • Ability to work in a fast-paced environment and manage multiple tasks efficiently., • Familiarity with reservation systems and basic administrative tasks. Benefits: -30% Dining discount across our Caprice restaurants (excluding Scott’s Mayfair), The Ivy Collection & Bill’s -Access to early pay, savings tools & financial coaching via Stream -Enhanced maternity & paternity leave -Cycle to work scheme and refer-a-friend bonuses up to £1,000 -English language classes, length of service awards & employee recognition bonuses -Private medical and life insurance for senior leaders, life insurance for head office employees -Employee Assistance Programme -Plus, a structured pension scheme with employer contributions Join our team and be a part of a distinguished establishment committed to delivering unparalleled hospitality. We promote a working environment in which equal opportunity and diversity is recognised, valued, and encouraged.

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Incipio Group Limited

Sous Chef - Multi Concept

Incipio curates beautiful spaces with vibrant atmospheres for great times. We're looking for a dynamic Sous Chef who thrives in a fast paced, multi concept environment, from frying up crispy chicken during the lunch rush to supporting the delivery of elevated Mexican dishes for a busy dinner service. This is a varied, hands-on role where no two days are the same. You'll work closely with the Head Chef and Central Production Unit (CPU), helping to maintain exceptional food quality, manage kitchen operations, control costs, and develop your skills across multiple food concepts. The Role As a Sous Chef at Incipio, you will be a passionate, hands on leader who supports the Head Chef in delivering exceptional food standards and kitchen performance. You will help oversee five unique food concepts – Mexican, farm-to-fork, fried chicken, burgers, and Italian deli – ensuring consistency, quality, and smooth service across every offering. You will play a key role in leading and developing the kitchen team, maintaining high operational standards, managing stock and food safety procedures, and stepping up to lead the kitchen in the Head Chef's absence. We Expect You To: • Have a passion for hospitality and help drive your kitchen team to achieve the commercial and financial goals of the business., • Create a positive working atmosphere and inspire your team to deliver exceptional food standards on every shift., • Support the management of food GP, stock control, ordering, inventory, and waste reduction., • Assist in ensuring the kitchen meets all food safety, hygiene, and compliance regulations., • Help develop and coach junior chefs, ensuring clear communication and accountability across the team., • Lead by example during service, maintaining composure and high standards in a fast-paced environment., • Work closely with the Head Chef and Central Production Manager to ensure quality and inventory requirements are consistently met., • Assist with rota planning and labour management to support budget targets., • Participate in recruitment, onboarding, and training of new kitchen team members., • Support team development initiatives, performance reviews, apprenticeships, and engagement programmes., • Contribute ideas for menu development and concept innovation., • Take ownership of kitchen operations when the Head Chef is absent, working with your peer Sous Chef. Who You'll Be: • An energetic and approachable leader who enjoys developing people and building strong teams., • An experienced Sous Chef or Senior Chef de Partie ready to take the next step in their career., • Comfortable working across multiple food concepts and adapting to changing service demands., • Passionate about food quality, presentation, and consistency., • Highly organised with strong communication and delegation skills., • Calm under pressure and confident leading a team during busy services., • Commercially aware with an understanding of food costs, labour, and operational efficiency., • Someone who leads by example and inspires others through their work ethic and attitude. Benefits & Best Bits • Health Package: Dental, Optical and Health insurance, plus gym membership discounts and rewards., • Self Space: Free therapy support available to all Incipio employees., • Exciting career development opportunities across a growing business., • Annual bonus opportunities., • Company awards and events., • Sickness & Compassionate Pay., • Incentive trips (think wine trips to Portugal and ski trips to France)., • Enhanced Maternity, Paternity and Adoption Leave., • Incipio FC + Seasonal Socials., • 50% discount on food and drink across all venues., • Additional holiday entitlement after two years of continuous service. Incipio & Inclusivity We're all about celebrating individuality and inclusivity. At Incipio, we believe diverse teams make the best teams. That's why we welcome applications from all backgrounds, experiences, and perspectives—regardless of race, gender, age, disability, religion, sexual orientation, or anything else that makes you uniquely you. If you need any adjustments during the application process, just let us know. We've got you covered. Key Skills • Team Leadership, • Kitchen Operations, • Inventory Management, • Food Safety & Hygiene, • Labour Control, • Rota Management, • Multi-Concept Kitchen Experience, • Menu Development, • Cost Control, • Service Management

South Kensington, London

Store Manager – TEASE London Reports to: Head of Operations Location: TEASE London (South Kensington, Mayfair, Bicester Village or future locations) Role Purpose The Store Manager is responsible for the day-to-day leadership and performance of their store, ensuring every customer receives an exceptional experience while the business consistently delivers strong commercial results. This is a hands-on leadership role. The Store Manager is expected to lead by example, support the team during busy trading periods, maintain the highest operational standards, and build a positive culture focused on quality, accountability, and continuous improvement. The Store Manager is fully accountable for their store's sales performance, labour, profitability, customer satisfaction, food safety, and team development. Key Responsibilities Leadership & Team Management Lead, motivate and inspire the team to deliver exceptional customer service every day. Recruit, onboard and retain high-performing team members. Coach Supervisors, Baristas and Kitchen Team Members through regular feedback and performance reviews. Create a positive, professional and accountable working culture. Lead daily team briefings and regular development meetings. Manage performance issues fairly and professionally. Ensure all team members complete their training and development plans. Customer Experience Always deliver an outstanding customer experience. Ensure drinks and food are prepared consistently to TEASE recipes and standards. Handle customer complaints professionally and resolve issues quickly. Maintain excellent customer satisfaction scores and minimise refunds. Continuously look for opportunities to improve the guest experience. Commercial Performance Take ownership of all key business metrics including: Sales Labour % Gross Profit Waste Staff Food Average Transaction Value Refunds Mystery Shopper scores (where applicable) Responsibilities include: Deliver weekly sales targets. Control labour through effective rota planning. Maximise productivity throughout the day. Reduce unnecessary costs. Identify opportunities to increase revenue. Review weekly business reports and implement action plans. Operations Ensure the store consistently operates to TEASE standards by: Maintaining exceptional cleanliness. Following all opening and closing procedures. Completing daily operational checklists. Managing stock levels effectively. Ordering products accurately. Reducing waste. Ensuring equipment is maintained and reported when faulty. Maintaining excellent presentation throughout the store. Food Safety & Health & Safety Take full responsibility for compliance with: Food Safety HACCP Health & Safety legislation Environmental Health standards Company policies Fire Safety COSHH Accident reporting Ensure all documentation is completed accurately and on time. Quality Control Maintain exceptional product quality by ensuring: Every drink follows recipe specifications. Every food item meets presentation standards. Portion control is consistent. Speed of service targets are achieved. Daily quality checks are completed. Team members are regularly observed and coached. Financial Responsibilities Responsible for: Labour budgets Stock management Waste control Cash handling (where applicable) Weekly reporting Invoice and delivery checks Payroll accuracy Overtime approval Store profitability Stock Management Complete regular stock counts. Investigate stock variances. Minimise waste and losses. Ensure correct product rotation (FIFO). Maintain adequate stock availability. Work closely with the Central Kitchen and suppliers. Training & Development Ensure every new team member receives a structured induction. Coach team members daily. Identify future Supervisors and Assistant Managers. Ensure training records remain up to date. Drive consistency across all products and service standards. Communication Maintain excellent communication with the Head of Operations. Attend management meetings. Produce accurate weekly reports. Communicate business updates clearly to the team. Escalate operational issues promptly. Key Performance Indicators (KPIs) The Store Manager will be measured against: Sales growth Labour % Gross Profit Customer satisfaction Refund percentage Mystery Shopper results Food Safety audit scores Stock variance Waste % Team retention Staff engagement Training completion Store cleanliness Operational compliance Skills & Experience Essential Minimum 2 years' experience managing a fast-paced hospitality or retail operation. Strong leadership and coaching skills. Excellent organisational abilities. Commercial awareness. Ability to analyse business performance. Excellent communication skills. Strong problem-solving ability. Confident using POS systems and Microsoft Office/Google Workspace. Passion for customer service. Desirable Experience within speciality coffee, cafés or premium hospitality. Food Safety Level 3. Personal Licence (where applicable). First Aid qualification. Personal Attributes The successful Store Manager will be: A natural leader. Positive and energetic. Hands-on and willing to support wherever needed. Calm under pressure. Highly organised. Commercially minded. Detail-oriented. Passionate about delivering exceptional customer experiences. Committed to developing people. Flexible and adaptable. Results-driven with a continuous improvement mindset. Working Hours This is a full-time role requiring flexibility to work evenings, weekends and public holidays in line with business needs. What Success Looks Like A successful Store Manager at TEASE will: Build a high-performing, engaged team. Deliver consistently exceptional products and customer experiences. Achieve sales and profitability targets. Maintain excellent operational and food safety standards. Develop future leaders within the business. Create a store culture where quality, teamwork, accountability and hospitality are at the heart of everything we do.

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LA GELATERIA DELLA LUNA

We're looking for someone who doesn't just want another hospitality job, but wants to help build one of Fulham's most exciting new independent gelaterias. Café Team Leader / Duty Manager Become the Face of La Gelateria della Luna La Gelateria della Luna is a brand-new independent Italian gelateria opening on Fulham Road. Our vision is simple, to bring authentic Italian gelato, speciality coffee and handcrafted desserts to Fulham, whilst creating an experience that customers will want to return to time and time again. We are looking for a mature, experienced hospitality professional to become the face of our gelateria. This role is perfect for someone with previous hospitality management or supervisory experience who enjoys leading a young team, taking ownership of daily operations and treating the business as though it were their own. As the owner, I will be working alongside the team as much as possible. I am looking for someone I can genuinely trust to confidently manage the business during evenings and weekends, ensuring the highest standards are maintained from opening until closing. Key Responsibilities • Lead the team with confidence and professionalism., • Deliver exceptional customer service at every opportunity., • Prepare and serve speciality coffee, authentic Italian gelato, waffles and desserts., • Support, coach and motivate a young team., • Open and close the gelateria independently., • Operate the EPOS system, • Oversee stock levels, deliveries and daily organisation., • Ensure food safety and hygiene standards are maintained at all times., • Resolve customer enquiries professionally., • Take ownership of the day-to-day operation of the business. Our Standards At La Gelateria della Luna, cleanliness and organisation are non negotiable. The successful candidate will lead by example and ensure that throughout every shift: • Customer areas remain clean, welcoming and presentable., • Counters, coffee stations and preparation areas are spotless., • Floors are checked and cleaned regularly., • Toilets are inspected, cleaned and restocked throughout the day., • Cleaning schedules are completed correctly., • The café is fully prepared for the following day's service before closing. This is a hands-on leadership role. We are looking for someone who is just as happy making coffee, serving customers and helping with cleaning as they are leading the team. About You You will ideally have: • Previous café, restaurant or hospitality management or supervisory experience., • Excellent customer service and communication skills., • A positive and professional attitude., • Strong leadership skills., • Confidence working independently., • High standards of cleanliness and organisation., • Availability to work evenings and weekends., • A genuine passion for hospitality. What We Offer • A friendly and supportive working environment., • The chance to make a real impact and grow with the business., • A workplace where initiative, reliability and hard work are genuinely valued. If you are passionate about hospitality and would like to play a key role in building La Gelateria della Luna from day one, we would love to hear from you. Please send your CV together with a short introduction telling us why you would be the perfect fit for our team. Immediate start available. We are looking for someone who is available to start as soon as possible.

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J&T EXPRESS UK LTD

Operations Supervisor

About J&T Express UK J&T Express is a leading global logistics and express delivery company operating across Asia, the Middle East, Latin America and Europe. As part of our continued expansion in the UK, we are looking for a detail-oriented Exception Handling Operative to join our growing operations team. Role Purpose The Operations Supervisor is responsible for overseeing the day-to-day warehouse and parcel processing activities within the hub, ensuring operational efficiency, service quality, safety compliance and team performance. The role will lead frontline operational teams, monitor performance against KPIs and support the Hub Manager in delivering a safe, productive and customer-focused operation. Key Responsibilities Operational Management • Supervise daily hub operations, including inbound, sorting, outbound and parcel handling activities., • Ensure parcels are processed accurately and within operational service level targets., • Monitor workflow and allocate resources to meet operational demand., • Support volume planning during peak and off-peak periods., • Identify operational bottlenecks and implement corrective actions. Team Management • Lead, motivate and support Team Leaders and operational employees., • Manage attendance, punctuality and workforce productivity., • Conduct team briefings and communicate operational priorities., • Provide coaching and on-the-job training to employees., • Support recruitment, onboarding and performance management activities. Performance & KPI Management • Monitor operational KPIs including:, • Throughput, • Productivity, • Scan Compliance, • Sort Accuracy, • Service Performance, • Damaged Parcels, • Exception Volumes, • Health & Safety Metrics, • Investigate performance issues and implement improvement plans., • Produce operational reports and performance updates. Quality & Compliance • Ensure compliance with all company operational procedures., • Promote and maintain a strong Health & Safety culture., • Support accident investigations and corrective actions., • Ensure operational audits and compliance checks are completed., • Monitor parcel exception handling and quality standards. Stakeholder Collaboration • Work closely with Transport, Customer Service, Quality and Administration teams., • Support communication between operational departments., • Escalate operational risks and service issues where necessary. Candidate Requirements Essential • Previous experience in logistics, parcel, warehouse or distribution operations., • Experience supervising operational teams in a fast-paced environment., • Strong leadership and people management skills., • Good problem-solving and decision-making ability., • Experience managing operational KPIs., • Good communication and organisational skills., • Ability to work under pressure and meet deadlines. Desirable • Experience within parcel delivery, courier or express logistics operations., • Knowledge of warehouse management systems and handheld scanning devices., • Health & Safety awareness within warehouse operations., • Experience leading shift operations within a distribution centre.

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