Field Engineer- Hardware Break/Fix
18 days ago
Peterborough
Field Engineer– Hardware Break/Fix (HP & Lenovo) Location: PE & CB Postal AreasEmployment Type: Full-Time Pay of rate : £150.00 per day Start day : asp Finished 30/04/2026 Role Overview We are seeking an experienced Field Engineer specializing in hardware break/fix support for HP and Lenovo laptops and desktops. This role is strictly hardware-focused and requires strong diagnostic and repair expertise. ?? Please note: This is not a deskside support role. Candidates whose experience is limited to basic tasks such as battery or keyboard replacements will not be considered. Proven hands-on hardware diagnostic and component-level repair experience is essential. This role involves extensive fieldwork with 50%+ daily travel, so flexibility and willingness to travel is mandatory. Key Responsibilities • Troubleshooting, diagnosing, installing, maintaining, and repairing designated HP & Lenovo desktop and laptop hardware., • Performing advanced hardware diagnostics and break/fix repairs., • Responding to customer service requests professionally and efficiently., • Maintaining and monitoring daily communication tools (phone, voicemail, email)., • Keeping administrative responsibilities up to date, including documentation and reporting to support departments., • Ensuring best practice standards and practical problem-solving approaches are followed at all times., • Maintaining tools and test equipment in good working order., • Adhering strictly to parts processes and company procedures., • Utilizing escalation and support processes to resolve service delivery issues., • Working independently in the field with minimal supervision., • Lifting and carrying parts and equipment weighing up to 25 kg., • Minimum 3 years’ proven experience diagnosing and repairing desktop and laptop hardware (HP & Lenovo preferred)., • Strong hardware troubleshooting and break/fix repair experience., • Demonstrated ability to independently diagnose motherboard, storage, memory, PSU, and other hardware component failures., • Experience responding effectively to customer concerns and service requests., • Ability to work predominantly independently in a field-based environment., • Valid driver’s license with a good driving record., • Willingness and ability to travel extensively (50%+ daily travel)., • Manufacturer certifications (HP / Lenovo) will be advantageous., • Strong organizational and reporting skills., • Professional customer-facing communication skills.