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As a Service Manager at Normanshire Care Services Ltd, you will be responsible for overseeing care and support operations within at least one service area, ensuring compliance with contract specifications. Candidates should possess either an NVQ Level 3 or 5, along with relevant management qualifications. A thorough understanding of CQC KLOE and experience with diverse client groups is crucial. Familiarity with MCA and DOLs, as well as budgeting and staff management experience, is required. Key Responsibilities: • Collaborate with the Service Manager to manage service rotas and organize stakeholder meetings., • Ensure timely repairs and compliance with safety regulations., • Conduct support planning and risk assessments, maintaining high-quality documentation., • Develop Personal Emergency Evacuation plans and handle complaints transparently., • Supervise and develop staff, manage agency usage within budgets, and oversee financial transactions., • Implement safeguarding policies, conduct audits, and facilitate key working sessions., • Support service users with benefit applications and lead pre-admission assessments., • Ensure effective medication administration. Qualifications: • NVQ Level 3 or 5, • Relevant management qualifications Skills: • Strong numeracy and literacy, • Proficient in IT, • Excellent communication and organizational skills, • Ability to multitask and work flexibly, • Leadership and team management abilities Join Normanshire Care Services Ltd to make a meaningful impact by providing high-quality, person-centred care. You will work shifts, including nights if needed, and engage in "On Call" duties to ensure the wellbeing of those we serve.

Pay: £26,000.00-£30,000.00 per year Job description: Salary: £30,000 per annum + Mileage (45p per mile) + Bonus Scheme Location: Hertfordshire, Essex & Enfield (Field-Based) Contract Type: Full-Time | Permanent Working Pattern: 37.5 hours per week (includes occasional evenings/weekends) About Us Hope Homecare Services is a CQC-registered provider known for our commitment to outstanding, person-centred care. We support adults across Hertfordshire, Essex and Enfield to live independently and safely in their own homes. With a dedicated team of professionals, we deliver high standards in care, safeguarding, and service excellence. The Role We’re seeking a Field Care Supervisor who will be the eyes and ears of quality across our services. This is a fully remote, field-based position — you won’t be desk-bound. Instead, you’ll be out in the community every day, ensuring our care delivery is safe, compliant and truly person-centred. Key Responsibilities include: Conducting spot checks, competency assessments, and welfare visits for care staff and service users Completing care reviews and feeding findings back to the office team for action Building positive relationships with care workers and clients Supporting with induction, training, and quality monitoring Working flexibly to cover evening and weekend visits, where needed Escalating safeguarding or concerns in line with CQC regulations and company policy Who We’re Looking For Must be a driver with access to your own vehicle – mileage reimbursed at 45p per mile Experience in a similar supervisory role in domiciliary or community care Level 3 or 4 in Health and Social Care (or working towards) Award in Education & Training (AET) or similar – desirable Train-the-Trainer qualifications (e.g. medication, moving & handling, safeguarding, infection control) – highly advantageous A confident communicator with excellent attention to detail A proactive, supportive and professional presence in the field Someone committed to raising standards and mentoring care teams Benefits Competitive salary of £30,000 per annum 45p per mile travel reimbursement Pension scheme Performance-based bonus scheme Ongoing CPD and training opportunities Work with a supportive, forward-thinking team with a passion for care Territory You’ll be covering our client base across Hertfordshire, Essex and Enfield. Your working hours may vary depending on staff schedules, including occasional evenings and weekends, as some team members only work unsociable hours. How to Apply If you’re an experienced field supervisor ready to champion high standards and make a real difference in the community, we’d love to hear from you. Apply today and join a care company that’s building something outstanding. Job Types: Full-time, Permanent