IT Support Engineer (Education)
hace 6 días
Ramsgate
IT Support Engineer (Education)Our long-standing client, who provides IT consultancy services to a variety of industries across the UK is hiring IT Support Engineer Engineer, ideally with Education or Schools experience to provide 1st and 2nd line suport across a broad ranges od devices including Microsoft 365, Networking (LAN/WAN, VPNSs, Routing, Switching) and basic Server troubleshooting. Our client is offering a basic salary of £33,000 + benefits to be onsite five days per week across located in Ramsgate.Our client offers fantastic training and an access to the latest training & certifications within their field to you can continue to grow & develop your career.Core responsibilities: • Resolve escalated technical issues across infrastructure, cloud, networking, and applications, • Diagnose, troubleshoot, and implement configuration changes across customer environments, • Manage incidents in line with SLAs, KPIs, and best practice, • Communicate clearly with customers, managing expectations and providing updates, • Maintain accurate ticketing, documentation, and knowledge base articles, • Identify recurring issues and contribute to service and process improvements, • Support projects alongside senior engineers and solutions teams, • Participate in disaster recovery, business continuity, and security activities, • Work with vendors and third parties on escalations and advanced fixesKey technical experience:, • Experience working in a school environment with understanding of safeguarding & data protection within education., • Significant knowledge of Microsoft operating systems, virtualisation, networking, hardware, & common school technologies, • Proven track record of diagnosing and resolving complex technical issues in a live environment, • Experience supporting and mentoring junior engineers/apprentices, • Strong understanding of ITIL principles and service management best practicesIT Support Engineer (Education)