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Head of Group FP&A: £85,000 - £93,000 + Enhanced Benefits | London | Hybrid Working For a large, global organisation, we are recruiting a Head of Group FP&A. Leading a team of 4, the Head of Group FP&A sits at the heart of Group and Global Finance, and leads Group MI, Reporting, Planning and Forecasting across the organisation. The role oversees cash and balance sheet forecasting for the Group and Subsidiaries and ensures insightful reporting to external stakeholders. Liaising with the Shared Service Centre, Centres of Excellence, and Regional finance teams, this role will shape and embed the implementation of new planning and reporting tools and will work with the business to create best-in-class FP&A processes during a time of substantial change and transformation. The Head of Group FP&A will shape and embed a unified finance culture and service model and will deliver a new planning tool (Anaplan) as part of the Finance Transformation Programme across the UK, International Regions and Global Strategic Business Units, partnering with Regional FD's and Business Directors. Main Duties: • Provide first-class Group FP&A and MI reporting service globally and regionally, for all strategic business units, • Ensure all Group FP&A processes meet the organisation's strategy, objectives and TOM, • Drive continuous improvement using technology to achieve best practice in Group FP&A, • Provide high-quality, insightful MI for the Group, making improvements as needed, • Develop and improve balance sheet and cash forecasting for the Group to meet external stakeholder requirements and develop Group forecasting of income and expenditure and cash for all subsidiaries, • Support Treasury in the forecasting of trapped and restricted cash forecasts, • Support leadership in coordinating and delivering Long Term Finance Planning, 5yr financial plans (3-statements), • Develop strong relationships with stakeholders in the UK and globally including the SSC, Centres of Excellence and MSP, • Drive the development of a more effective financial planning and forecasting process and lead the implementation of Anaplan, working with the business to increase the effectiveness of the FP&A process in the UK and globally, • Drive a step change in cash and balance sheet forecasting at Group and Entity level, • Drive the implementation of Global FP&A processes and Reporting Tools Person Specification: • CCAB Qualified with proven experience delivering and managing in similar FP&A roles, • Strong commercial experience gained in a complex global matrix-managed organisation, • Experience leading teams in organisations undergoing change and driving for growth, • Experience with the appraisal of investment projects, • Experience with implementing new and enhanced financial reporting and MI tools, • Shared Services (SSC) experience, • Development and optimisation of SAP accounting and planning applications i.e., Anaplan As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Senior Technical Lead - Platform Integration & Implementation Remote (UK) | £85,000 - £90,000 + benefits | Permanent | Occasional UK travel A well-funded, growth-stage technology group is building the platform backbone for an ambitious UK-wide MSP roll-up. Fully equity-backed, no debt, and acquiring 8-10 regional MSPs per year - this is a founding technical hire to take a greenfield architecture fro... ZIPC1_UKTJ

Accounts Payable Officer North West London, (Hybrid – 3 days office / 2 days remote) Looking for a role where accuracy, ownership, and attention to detail really matter? We're seeking an experienced Accounts Payable Officer to join a growing and fast-paced technology business. This is an excellent opportunity for someone who enjoys taking ownership of the purchase ledger function while working within a supportive and collaborative finance team. You'll play a key role in ensuring suppliers are paid accurately and on time, maintaining strong financial controls, and supporting the smooth operation of a busy finance department. The Opportunity As Accounts Payable Officer, you'll be responsible for managing the end-to-end accounts payable process across multiple entities, processing high volumes of invoices, resolving supplier queries, supporting payment runs, and contributing to month-end activities. This is a varied role that offers plenty of responsibility and the opportunity to improve processes and make a genuine impact. Key Responsibilities • Process high volumes of supplier invoices accurately and efficiently, • Match invoices against purchase orders and resolve discrepancies, • Process employee expenses and mileage claims, • Reconcile supplier statements and maintain accurate records, • Manage supplier queries and build positive working relationships, • Support bi-monthly payment runs and bank reconciliations, • Monitor aged creditors and investigate outstanding balances, • Assist with month-end journals and reporting activities, • Maintain supplier records and verify new supplier details, • Identify opportunities to improve processes and efficienciesWhat We're Looking For 3-4 years' experience within an Accounts Payable role Strong invoice processing and reconciliation experience Excellent attention to detail and organisational skills Good understanding of accounting principles Experience using finance systems and Microsoft Excel Confident communicator with the ability to build relationships internally and externally Proactive, organised, and able to manage multiple priorities What's On Offer? Hybrid working (3 days office / 2 days remote) Supportive and collaborative team environment Opportunity to work within a growing organisation Long-term career development opportunities Exposure to process improvement and project work If you're an experienced Accounts Payable professional looking for your next challenge in a dynamic and growing business, we'd love to hear from you. Apply today for a confidential discussion.

Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients dont come here for basic support. They come for expertise, assurance, and a partner ... ZIPC1_UKTJ

Lead Generation Executive Hybrid / Remote Options Available £35,000 Basic + Uncapped Commission Permanent Looking for a role where your efforts directly drive business growth? We're seeking a proactive and commercially minded Lead Generation Executive to join a growing technology business. This is an opportunity to become part of a collaborative sales and marketing team, helping to create new business opportunities through targeted outreach, relationship building, and intelligent prospecting. This isn't a high-volume cold-calling role. Instead, you'll work with existing data, marketing campaigns, events, LinkedIn, email, and warm outreach strategies to engage decision-makers and generate qualified appointments. What You'll Be Doing • Identifying and engaging potential clients through LinkedIn, email, and telephone outreach, • Researching target organisations and key decision-makers, • Managing and maintaining CRM data to support effective campaigns, • Generating qualified meetings for the sales team, • Promoting webinars, events, and marketing initiatives, • Building and nurturing a pipeline of prospects, • Working closely with sales, marketing, and account management teams to maximise opportunitiesWhat We're Looking For, • Experience in Lead Generation, Telemarketing, BDR, SDR, or Business Development, • Confident communicator with a professional telephone manner, • Comfortable engaging with senior decision-makers, • Highly organised with strong attention to detail, • Self-motivated, proactive, and target-driven, • Experience using CRM platforms such as Salesforce, HubSpot, or similarWhat's On Offer? £35,000 basic salary Uncapped commission structure Flexible working options (office, hybrid, or remote) Ongoing training and professional development Clear progression into Business Development, Sales, or Account Management Supportive and collaborative team culture If you're passionate about building relationships, creating opportunities, and developing a successful career in technology sales, we'd love to hear from you. Apply today to learn more.

Automation Engineer Location: London (Hybrid Working) Salary: £60,000–£70,000 + bonus + excellent benefits Benefits: Private healthcare, share plan, enhanced annual leave, pension, life assurance, gym discounts, mental health support, and more. Our client, a leading London-based technology and managed services provider, is hiring an Automation Engineer to help drive innovation across Service Desk operations and IT automation. This is an opportunity to join a business that is transforming enterprise connectivity, managed IT, and cybersecurity services through a modern fibre network and fully in-house delivery model. With a strong reputation for technical excellence, operational quality, and customer experience, the organisation continues to invest heavily in automation, infrastructure, and modern service delivery. As an Automation Engineer, you’ll play a key role in improving operational efficiency, streamlining support processes, and enhancing the end-user experience through intelligent automation and workflow optimisation. What you’ll do • Collaborate with Service Desk teams to identify repetitive tasks and operational bottlenecks suitable for automation., • Design, develop, and deploy scalable automation workflows aligned to business goals and compliance standards., • Build and manage RPA solutions for ticket handling, escalations, notifications, and routine support tasks., • Monitor, troubleshoot, and optimise automation processes to ensure reliability, performance, and accuracy., • Work closely with technical and operational stakeholders to gather requirements and translate them into effective automation solutions., • Maintain clear and structured documentation for workflows, automation architecture, and version control., • Support wider process improvement and IT transformation initiatives across the business., • Stay current with developments in automation technologies, RPA platforms, and ITSM best practices. What we’re looking for • Experience working within Service Desk or IT Service Management environments., • Hands-on experience with RPA and automation technologies, ideally within an MSP environment., • Strong scripting and automation skills using PowerShell, Python, or similar technologies., • Ability to analyse operational processes and translate them into scalable technical solutions., • Experience working with Microsoft cloud technologies including Microsoft 365, Azure, and Intune., • Strong communication and stakeholder engagement skills., • A proactive mindset with excellent attention to detail and a passion for continuous improvement. Desirable experience • ITIL Foundation or relevant automation certifications., • Experience with additional automation platforms such as UiPath or Automation Anywhere., • Knowledge of API integrations, databases, and cloud-based services., • Exposure to change management and process improvement initiatives., • Microsoft certifications including AZ-900, MS-900, or AZ-104. Why join? • Join a business investing heavily in technology, automation, and innovation across London’s enterprise infrastructure., • Work within a modern technical environment supporting high-performance connectivity and managed services., • Be part of a collaborative engineering culture with strong internal progression opportunities., • Competitive salary between £60,000–£70,000 plus bonus and comprehensive benefits package., • Strong focus on employee wellbeing, learning, and development., • Opportunity to contribute to a business recognised for its growth, culture, and technical excellence. Apply now to help shape the future of automation and operational excellence within a forward-thinking technology organisation.

3rd Line Support Engineer – London - £48k - £52k + excellent benefits Our client is a well-established IT services provider based in London. Due to continued growth and expansion, they are looking to recruit a 3rd Line Support Engineer. The role will involve managing complex client infrastructures and delivering strategic IT solutions. Responsibilities: • Provide expert-level support for complex issues across server environments, virtualisation, networking, cloud services, and security. Act as the primary escalation point for the engineering team., • Lead end-to-end infrastructure projects, including server migrations, virtualisation deployments, cloud solutions (Microsoft Azure), and network upgrades, ensuring successful and timely delivery., • Work closely with clients to understand their needs and provide tailored IT solutions. Manage client expectations and guide them through technical implementations., • Mentor junior engineers, offering guidance on technical issues and career development. Ensure team members adhere to best practices and quality standards., • Lead the design and implementation of security solutions, including firewalls, endpoint protection, and cloud security measures, ensuring compliance with industry standards and best practices., • Ensure thorough documentation of system configurations, solutions, and troubleshooting steps. Provide clients with performance reports and recommendations for improvement. Technical Skills: • Expert knowledge in Windows Server, Active Directory, DNS, DHCP, GPOs, and WDS, including advanced troubleshooting and configuration., • Strong hands-on experience with server virtualisation (Hyper-V, VMware) and cloud technologies, particularly Microsoft Azure (Azure AD, Virtual Machines, Storage)., • In-depth experience with backup solutions (Veeam, Cove, Acronis) and disaster recovery planning., • Strong networking skills: VLANs, subnetting, TCP/IP, LAGs, VPNs, and expertise in configuring and managing firewalls (Fortinet, Juniper, Watchguard, Palo Alto)., • Proficient in storage solutions, including Dell PowerVault and Synology (LUNs, RAID, storage pools)., • Experience with endpoint protection platforms like Microsoft Defender and Sophos., • Proven ability to manage and deliver complex IT projects, including server migrations, cloud deployments, and network upgrades. Hours - Monday – Friday, between 9am – 6pm Keywords – MSP, Senior Infrastructure Engineer, Senior 3rd Line Engineer, Senior Systems Engineer, Senior IT Engineer, Lead Solutions Engineer, Lead Infrastructure Engineer, IT Systems Architect, Senior IT Consultant, IT Infrastructure Architect, Senior Technical Engineer, IT Solutions Architect, Senior Systems Administrator, multi service provider, IT Support, IT Support Engineer, Windows Server, Active Directory, DNS, DHCP, GPOs, WDS, Microsoft Azure, Azure AD, Virtual Machines, Fortinet, Juniper, Watchguard, Palo Alto, Dell PowerVault, Synology, Microsoft Defender, Sophos, Hyper-V, VMware, London, Central London

EUC Engineer (Intune / Modern Workplace) Location: London with 1 day WFH Salary: £45,000+ Benefits Are you a hands-on EUC Engineer looking to grow your career in Modern Workplace technologies? Our client, a fast-growing London-based MSP, is looking for someone solid at 2nd line support with a focus on Intune, Microsoft 365, and Azure AD. For this role they need someone who has administered an MDM Platform – ideally someone who has created and managed policies and configuration profiles, this will be essential to the role so if you have experience of this, please do make sure it is highlighted on your application and CV. Role: Join a small, friendly technical team where you’ll manage and support end-user computing environments across multiple clients. You’ll work with Intune to configure and manage devices, troubleshoot issues, support Windows 10/11, and help with onboarding/offboarding processes. There’s a strong emphasis on learning and development, with future opportunities to take on more design and leadership responsibilities as the company grows. This role is well suited to an EUC/Intune Engineer who enjoys being a key technical resource within the team, someone confident handling escalations, supporting junior engineers, and acting as a trusted point of contact for customers. Technical Experience: • Solid 2nd line EUC support experience, ideally in an MSP environment., • Strong hands-on experience with Intune., • Knowledge of Windows 10/11 and Microsoft 365., • Familiarity with Azure AD / Entra ID., • Problem-solving skills and a customer-focused approach., • Enthusiasm for learning and developing in modern workplace technologies. Nice to Have: • Exposure to Autopilot and device lifecycle management., • Understanding of endpoint security concepts., • Microsoft certifications or willingness to work towards them. What’s on Offer: • Hybrid working model in London., • Friendly, collaborative technical team., • Training, learning, and career progression opportunities., • Exposure to a variety of client environments and technologies., • Opportunity to grow alongside a company aiming to double in size over the next 10 months. *Please note: this role does not offer visa sponsorship. Key Words: EUC, End User Computing, Intune, Modern Workplace, Office365, Azure, Entra, Support, Admin, Administration, Technical, 2nd Line

Role: Finance Director Industry: Managed Services & Print Location: Central London (on-site role)Salary: £90,000 - £130,000 + Benefits An established, award-winning Managed Services and Print business in London is seeking a commercially astute Finance Director to lead its finance function and act as the strategic right hand to the CEO. Privately owned and built on a strong reputation for service excellence, the company is entering an ambitious new phase of growth underpinned by a clear buy-and-build acquisition strategy. This is a defining hire. The successful candidate will own the financial direction of the business today while building the platform, funding, and acquisition capability to scale it significantly over the coming years - with the genuine opportunity to grow into a Group CFO role as the strategy delivers. The Opportunity This is the number-one finance role in the business, with full ownership of the company's financial strategy and operations. You will lead an established finance team of five (two Finance Managers, a Financial Controller, and two Accounts Assistants) while operating as the trusted commercial advisor the CEO relies on for key decisions. Beyond running a high-performing finance department, you will be central to the company's acquisition ambitions - identifying and evaluating targets, securing the funding to pursue them, and ensuring the business is financially and commercially well positioned as it grows by acquisition. It is a rare chance to combine hands-on FD ownership with genuine strategic, deal-led impact in an entrepreneurial, owner-managed environment. Key Responsibilities Strategic & Commercial Leadership Act as the CEO's go-to advisor on all financial and commercial matters, supporting key decision-making across the business. Set and lead the financial strategy in line with the company's growth and buy-and-build ambitions.* Provide clear, commercially focused insight to drive performance, margin improvement, and profitable growth. Mergers & Acquisitions Lead the financial elements of the buy-and-build strategy - target identification, financial due diligence, valuation, deal structuring, and post-acquisition integration. Ensure the business is well presented and "investment-ready" financially and commercially, both to support acquisition activity and to position the group attractively to partners and funders.* Build robust financial models, business cases, and integration plans to support inorganic growth. Funding & Banking Own and develop relationships with banks and debt finance providers. Structure and secure debt and acquisition finance to fund the buy-and-build programme.* Manage cash flow, treasury, and the company's overall funding position. Finance Operations & Leadership Take full ownership of the finance department, leading and developing a team of five. Oversee all financial reporting, budgeting, forecasting, and statutory compliance. Strengthen financial controls, systems, and processes to support a scaling business. Be the definitive point of authority on all finance matters across the organisation. About You • A qualified accountant (ACA / ACCA / CIMA) with proven experience at FD or senior finance leadership level. Sector experience within Managed Services / MSP is strongly preferred and considered a key differentiator. Demonstrable M&A experience, ideally within a buy-and-build or acquisitive environment. A track record of preparing businesses for investment, sale, or acquisition - making them financially and commercially attractive. Well established in the debt finance space, with strong existing relationships across banks and lenders. Comfortable operating hands-on in an entrepreneurial, privately owned SME - able to bring big-business discipline at a scale-up pace. A credible, trusted advisor capable of leading a full finance function and partnering directly with a CEO. The PackageSalary - upto to £130,000, dependent on experienceLocation - LondonSector - Managed Services & PrintReports to CEOProgression - Genuine scope to grow into a Group CFO role through the buy-and-build strategy This is a confidential search. To register your interest or for a discreet, exploratory conversation, please get in touch in the strictest confidence.

Kenneth Brian Associates are recruiting for an IT Manager to join a well-established organisation in the professional services industry. This will be a standalone IT role within the organisation so the candidate will need to be happy to get stuck into all aspects of IT. The organisation work with a MSP for technical support, however you will be dealing with all day to day IT which could be anything from simple to advanced technical support, managing external IT providers and working on various IT projects and system improvements. Please note - This role will be predominantly office based in Coulsdon however there may be rare occasions you will need to travel to the organisations smaller offices. Key responsibilities include: • Providing 1st 2nd and some 3rd line support across the business, • Supporting internal employees with any technical issues they may encounter whether that be hardware, software or connection issues, • Managing Microsoft Azure, Active Directory and Office 365 environments, • Supporting servers, virtual environments, networking, and security systems, • Managing DNS, DHCP, routers, switches, firewalls and VoIP systems, • Working alongside the MSP for escalated IT issues, • Lead and support IT projects, upgrades, migrations and process improvements Experience required: • Previous hands on experience working within an Infrastructure environment, for an SME organisation, • Strong Microsoft cloud and infrastructure knowledge, • VoIP systems experience as well as Active Directory, • Experience working within a Microsoft 365 environment, • Excellent communication skills, able to support a variety of users, • Solid networking and troubleshooting skills This is an excellent opportunity for a proactive IT professional looking for a varied and technically hands-on position within a supportive business environment.

IT Support Engineer(Schools) Bromley Area£35,000 - £37,000 + Paid Milage + Training + Progression + Company Benefits Are you an IT Support Engineer looking to join one of the UKs most well established MSP for schools which has been operating since 1999? Would you like to further your career by delivering a high quality service to a range of different educational establishments? On offer is the opportunity to provide it support for multiple schools in the London region, while still providing a fantastic work life balance. Working alongside industry leading professionals, as well as optional fully funded training courses. This company prides itself on providing certified training for it its employees. This business truly cares for their employees well being, offering great working hours and renumeration. In this role you will be offering IT Support for schools using different systems such as Microsoft 365, active directory Intune, networking, Hardware, and server products. The ideal candidate will have IT support experience within the education sector and the ability to pass a fully enhanced DBS check and be commutable to the Bromley area office. The Role • Providing IT Support, • Working at variety of locations, • Great communication skills The Person • Ability to pass a DBS, • Experience in education system, • Commutable to Bromley, • Full UK driving license and own car Keywords; IT Support, Education, Bromley, DBS, IT, Support, Microsoft 365, Active Directory, HardwareReference Number: BBBH If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. We are an equal opportunities employer and welcome applications from all suitable candidates. The salary advertised is a guideline for this position. The offered renumeration will be dependent on the extent of your experience, qualifications, and skill set. Ernest Gordon Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job, you accept the T&C's, Privacy Policy and Disclaimers which can be found at our website.

Senior Business Change Manager - Bids - INSIDE IR35 - Remote Our client, a leading professional services company, are recruiting for a Senior Business Change Manager with Bids experience to join the team on a contract basis Inside IR35 / Remote Senior Business Change Manager - MUST HAVE EXPERIENCE WORKING ON BIDS / RFP / RFIs The Senior Business Change Manager is responsible for leading and managing the successful delivery of business change initiatives across the organisation, developing and implementing change management strategies, ensuring that all stakeholders are engaged and that the change is successfully implemented • Significant experience in change management, including large, complex programmes., • Strong stakeholder management skills, with experience of managing relationships with senior stakeholders., • Excellent communication skills, both written and verbal, with the ability to present complex information in a clear and concise manner., • Strong leadership and team management skills, with the ability to motivate and develop team members., • Experience of working in a complex, fast-paced environment., • Knowledge of project management methodologies such as Agile, PRINCE2, MSP or PMP Please apply! Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

Head of Group FP&A | Interim | 3-6 months | London| £600 - £800 per day (Umbrella) For a large, global organisation, we are recruiting an Interim Head of Group FP&A to cover permanent recruitment. Leading a team of 4, the Interim Head of Group FP&A sits at the heart of Group and Global Finance, and leads Group MI, Reporting, Planning and Forecasting across the organisation. The role oversees cash and balance sheet forecasting for the Group and Subsidiaries and ensures insightful reporting to external stakeholders. Liaising with the Shared Service Centre, Centres of Excellence, and Regional finance teams, the Interim Head of Group FP&A will help shape and embed a unified finance culture and service model and will deliver a new planning tool (Anaplan) as part of the Finance Transformation Programme across the UK, International Regions and Global Strategic Business Units, partnering with Regional FD's and Business Directors. Main Duties: • Provide first-class Group FP&A and MI reporting service globally and regionally, for all strategic business units, • Ensure all Group FP&A processes meet the organisation's strategy, objectives and TOM, • Drive continuous improvement using technology to achieve best practice in Group FP&A, • Provide high-quality, insightful MI for the Group, making improvements as needed, • Develop and improve balance sheet and cash forecasting for the Group to meet external stakeholder requirements and develop Group forecasting of income and expenditure and cash for all subsidiaries, • Support Treasury in the forecasting of trapped and restricted cash forecasts, • Support leadership in coordinating and delivering Long Term Finance Planning, 5yr financial plans (3-statements), • Develop strong relationships with stakeholders in the UK and globally including the SSC, Centres of Excellence and MSP, • Drive the development of a more effective financial planning and forecasting process and lead the implementation of Anaplan, working with the business to increase the effectiveness of the FP&A process in the UK and globally, • Drive a step change in cash and balance sheet forecasting at Group and Entity level, • Drive the implementation of Global FP&A processes and Reporting Tools Person Specification: • CCAB Qualified with proven experience delivering and managing in similar FP&A roles, • Strong commercial experience gained in a complex global matrix-managed organisation, • Experience leading teams in organisations undergoing change and driving for growth, • Experience with the appraisal of investment projects, • Experience with implementing new and enhanced financial reporting and MI tools, • Shared Services (SSC) experience, • Development and optimisation of SAP accounting and planning applications i.e., Anaplan As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Senior Cloud Engineer | London | 5 Days Onsite | £45–47KOverview:An exciting opportunity has risen with an established and technically driven IT services environment is seeking a Senior Cloud Engineer to play a key role in delivering and supporting client cloud infrastructure, with a strong focus on networking and security.This is an opportunity to join a collaborative and high-performing team where you will take ownership of complex environments, drive technical improvements, and act as a senior point of escalation. You will support and enhance cloud platforms while ensuring high standards across networking, security, and service delivery.This role is ideal for someone with strong cloud and network experience who enjoys ownership, solving complex issues, and working in a fast-paced MSP environment.Role & Responsibilities: • Design, support, and optimise cloud infrastructure with a focus on performance, security, and scalability, • Act as a senior escalation point for complex networking, firewall, and connectivity issues, • Manage and maintain firewall configurations (FortiGate preferred) and network security controls, • Monitor and improve cloud and network environments, driving continuous service improvement, • Automate deployments, reporting, and administrative tasks (including SharePoint where applicable), • Work closely with internal teams and external suppliers to deliver robust solutions, • Maintain accurate documentation across cloud, network, and security environments, • Support and mentor junior engineers while helping coordinate team activityEssential Skills & Experience:, • Strong experience in cloud infrastructure support (Azure or similar), • Solid understanding of networking principles (routing, switching, VPNs, firewalls), • Hands-on experience with firewalls (FortiGate preferred), • Strong knowledge of Windows environments and infrastructure troubleshooting, • Experience with Microsoft 365, including Conditional Access and security best practices, • Ability to own and resolve complex technical issues independentlyDesirable:, • Experience within an MSP environment, • Exposure to MDM solutions, • Knowledge of Power BI, • Relevant certifications (Azure, networking, or security)Package:, • £45,000 – £47,000 base salary (depending on experience), • 5 days onsite in Wimbledon, • 40-hour working week (hours 09:00–17:30), • Occasional travel to client sites, • Flexible benefits package (including medical and childcare options), • Strong opportunity for career progression and technical ownership

Senior Cloud Engineer | London | 5 Days Onsite | £45–47KOverview:An exciting opportunity has risen with an established and technically driven IT services environment is seeking a Senior Cloud Engineer to play a key role in delivering and supporting client cloud infrastructure, with a strong focus on networking and security.This is an opportunity to join a collaborative and high-performing team where you will take ownership of complex environments, drive technical improvements, and act as a senior point of escalation. You will support and enhance cloud platforms while ensuring high standards across networking, security, and service delivery.This role is ideal for someone with strong cloud and network experience who enjoys ownership, solving complex issues, and working in a fast-paced MSP environment.Role & Responsibilities: • Design, support, and optimise cloud infrastructure with a focus on performance, security, and scalability, • Act as a senior escalation point for complex networking, firewall, and connectivity issues, • Manage and maintain firewall configurations (FortiGate preferred) and network security controls, • Monitor and improve cloud and network environments, driving continuous service improvement, • Automate deployments, reporting, and administrative tasks (including SharePoint where applicable), • Work closely with internal teams and external suppliers to deliver robust solutions, • Maintain accurate documentation across cloud, network, and security environments, • Support and mentor junior engineers while helping coordinate team activityEssential Skills & Experience:, • Strong experience in cloud infrastructure support (Azure or similar), • Solid understanding of networking principles (routing, switching, VPNs, firewalls), • Hands-on experience with firewalls (FortiGate preferred), • Strong knowledge of Windows environments and infrastructure troubleshooting, • Experience with Microsoft 365, including Conditional Access and security best practices, • Ability to own and resolve complex technical issues independentlyDesirable:, • Experience within an MSP environment, • Exposure to MDM solutions, • Knowledge of Power BI, • Relevant certifications (Azure, networking, or security)Package:, • £45,000 – £47,000 base salary (depending on experience), • 5 days onsite in Wimbledon, • 40-hour working week (hours 09:00–17:30), • Occasional travel to client sites, • Flexible benefits package (including medical and childcare options), • Strong opportunity for career progression and technical ownership

Cyber Security Consultant x 2 (Project Management focus) Join a growing cyber security consultancy that helps organisations strengthen their security posture, manage risk, and navigate an increasingly complex threat landscape. This is a client-facing role where you'll play a key part in delivering trusted advice, leading engagements, and shaping long-term security strategies. They are looking to hire two individuals for these openings, so please free to share this with your network! Role Overview: Location: Central London/Hybrid (2 days per week on site) Package: £40,000- £50,000pa & Benefits Industry: Cyber Security Consulting What You’ll Be Doing: • Lead the delivery of cyber security consultancy projects across a diverse client base., • Conduct cyber maturity assessments, risk reviews, and gap analyses to identify areas for improvement., • Advise organisations on governance, risk management, compliance, and security best practice., • Develop practical security roadmaps and recommendations aligned to business objectives., • Support clients with certification and compliance initiatives, including recognised industry frameworks and standards., • Review and enhance security policies, processes, and controls., • Facilitate workshops, stakeholder meetings, and executive-level discussions., • Provide guidance on security architecture, cloud security, and secure design principles., • Assist with vulnerability management programmes and remediation planning., • Evaluate third-party security risks and supplier assurance processes., • Contribute to cyber resilience and incident preparedness initiatives., • Support business development activities, proposals, and client presentations., • Build strong client relationships and identify opportunities for additional consultancy services., • Mentor junior consultants and contribute to the ongoing development of the wider team. Main Skills Needed: • Proven experience within a consultancy or MSP environment., • Minimum of 3 years experience in Project Management with a background delivering on Cyber Security projects., • Strong understanding of cyber security frameworks and standards such as ISO 27001, NIST, CIS Controls, and Cyber Essentials., • Experience delivering consultancy engagements directly to clients., • Knowledge of risk assessment methodologies and security maturity reviews., • Excellent stakeholder management and communication skills., • Ability to translate complex technical concepts into clear business-focused recommendations., • Strong report writing, presentation, and documentation skills., • Solid project management and organisational abilities., • Exposure to cloud security, security architecture, vulnerability management, or security operations environments., • Relevant industry certifications such as CISSP, CISM, CRISC, ISO 27001, Microsoft Security, GIAC, or similar would be advantageous. What’s in It for You: • Competitive salary and performance-related incentives., • Private healthcare, healthcare cash plan, life insurance, and pension scheme., • Structured learning and development pathways., • Ongoing training and professional certification support., • Clear opportunities for career progression within a growing consultancy practice., • Flexible working arrangements that support work-life balance., • A collaborative environment where knowledge sharing and professional growth are actively encouraged., • The chance to work on varied and meaningful cyber security challenges across multiple sectors. Curious? Apply now or grab five minutes with us to hear more. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. By applying you are confirming you are happy to be added to the Addition Solutions mailing list regarding future suitable positions. You can opt out of this at any time simply by contacting one of our consultants.

Bold. Ambitious. Built for Top Performers Award-winning and highly accredited Microsoft partner If you understand the MSP market, and you know the value you bring, this is where you prove it. This is not a volume MSP. This is a premium, white-glove IT services business operating at the top end of the market. Clients don’t come here for basic support. They come for expertise, assurance, and a partner they can trust in highly regulated, high-stakes environments. You will be selling solutions that organisations actively want. You will be working with clients who expect excellence. And you will be rewarded accordingly. The Role at a Glance Senior Sales BDM Executive Holborn, Central London (Hybrid – 2-3 days onsite) Up to £60,000 - Circa £120,000+ OTE (uncapped) Full-time, permanent Pedigree: ISO 9001, ISO 27001. Tier 1 Microsoft Solutions Partner badges across key domains: Modern Work, Security, Data & AI (Azure), Infrastructure (Azure), and Digital & App Innovation (Azure). Drawdown Awards – Best Managed IT Service Provider, 2025 Innovative / unique projects: Pioneered IT outsourcing for cruise shipowners in Antarctica Your Expertise: Managed IT Support, Managed Cybersecurity, Microsoft, Cloud. IT Infrastructure (IaaS) services and support in Microsoft cloud space (M365, Azure). Sold to professional and financial services firms. Long sales cycles e.g.12-24 months Who we are For over 30 years - we have supported world-renowned international clients. The business is dedicated to delivering exceptional customer service within the professional and financial services sector, including leading private equity and venture capital firms, as well as several top UK law firms. The organisation is a Microsoft Partner with five competencies, maintains a Tier 1 Microsoft CSP relationship, and holds ISO27001 and ISO9001 accreditations. Clients rely on the team for specialist expertise across cloud solutions, hybrid working, the modern workplace, cybersecurity and compliance, and the adoption of automation and AI. About the Role This is a strategic new business role within an established, high-performing sales team. You will take ownership of new logo acquisition across the UK SME market, with a particular focus on organisations operating in highly regulated sectors. These are clients where risk, compliance, security, and service quality are critical. This is a true hunter position. You will be expected to open doors, build relationships, and convert complex, long-cycle managed services opportunities over 12–24 months. You will be selling into decision-makers who demand credibility, clarity, and commercial intelligence. The solutions you represent sit at the core of your clients’ operations, security posture, and growth strategy. This includes managed IT services, cybersecurity, Microsoft platforms, cloud infrastructure, and the modern digital workplace. What You’ll Be Doing • Driving new business across the SME market, targeting regulated and professional services environments, • Building and executing intelligent outreach strategies to generate and convert opportunities, • Managing complex sales cycles with discipline, structure, and consistency, • Engaging senior stakeholders and influencing high-value buying decisions, • Maintaining a high-quality pipeline with accurate forecasting and clear progression What Makes This Role Different • A true premium MSP offering, where quality and service differentiate the business, • Clients who expect a strategic partner, not a supplier, • Uncapped earning potential aligned to high-value deal conversion, • A culture that values performance, accountability, and commercial thinking About You You are an experienced MSP sales professional with a strong track record of winning new business and exceeding targets, motivated by operating at the premium end of the market. You have proven experience selling managed IT services into highly regulated SME environments, particularly within professional services and the financial sector, where trust, credibility, and sector understanding are critical. Commercially sharp and resilient, you thrive in a high-performance environment and bring a disciplined, process-driven approach to managing long-cycle, high-value deals over 12–24 months, engaging confidently with senior stakeholders. You translate complex solutions across Microsoft 365, Azure, cybersecurity, and cloud into clear business value, and bring a strong network, credible reputation, and the ambition to succeed at the highest level. What’s In It For You • Stability of a 30-year brand with the energy of a growth phase, • A voice to lead change, transform and inspire, • Competitive base salary + performance bonus, • Leadership development programme and personal growth support, • Microsoft accreditation incentives, • 33 days’ annual leave (including bank holidays) + your birthday off, • Private medical insurance, group income protection, and life insurance, • Enhanced family-friendly policies, • Pension scheme, company sick pay, and EAP, • Paid travel for additional office attendance day This is a role for someone who wants to operate at a higher level. You will be selling into organisations where the quality of IT services directly impacts business performance, security, and compliance. If you are looking for a role where expectations are high, standards are uncompromising, and rewards reflect performance, this is it. Apply now to take your place in a business built for ambitious, high-performing MSP sales professionals. Application notice... We take your privacy seriously. As you might expect you may be contacted by email, text or telephone. Your data is processed by our talent partner RR (Recruitment Revolution) on the basis of their legitimate interests in fulfilling the recruitment process. Please refer to their Data Privacy Policy & Notice on their website for further details.

Service Desk Engineer (2nd Line) London (North London) Hybrid (3 days onsite, 2 days remote) | Occasional client travel Are you an experienced IT support professional ready to take the next step in your career? Do you enjoy solving complex technical issues while delivering outstanding customer service, both remotely and face-to-face? We’re looking for a skilled Service Desk Engineer (2nd Line) to join our dynamic Service Delivery Team. About the Role As a 2nd Line Service Desk Engineer, you will be at the forefront of delivering high-quality technical support to our clients. You’ll handle escalated incidents, proactive monitoring alerts, and on-site visits, while helping to mentor and develop the 1st Line team. Key Responsibilities • Respond promptly to technical support requests via phone, email, and ticketing system, • Diagnose and resolve 2nd line and escalated tickets, as well as NOC monitoring alerts, within agreed resolution times, • Provide face-to-face technical support through pre-scheduled client site visits, • Accurately classify, prioritise, and document tickets with detailed notes throughout their lifecycle, • Keep clients and their IT teams regularly updated on ticket progress, • Identify recurring issues and contribute to permanent solutions, • Create and maintain technical documentation and knowledge base articles, • Deliver excellent customer service and a positive support experience at all times, • Manage your own ticket queue, triage effectively, and escalate where necessary, • Liaise with third-party vendors and partners to resolve complex issues, • Support, mentor, train, and develop the 1st Line Service Desk Analysts, • Stay up to date with the latest technologies and cyber security developments, and share knowledge with the team, • Achieve relevant Microsoft and technical certificationsWhat We’re Looking For, • Excellent customer service, telephone, and client-facing skills, • Minimum 2 years’ experience providing IT support across multiple technologies (MSP experience is highly desirable), • Proven experience attending client sites and delivering face-to-face support, • Strong troubleshooting and support experience in the following technologies:, • Windows Server (on-premise and Azure), • Active Directory (on-premise and Azure), Group Policy, Office 365, and SharePoint, • Microsoft Exchange, • Virtualisation technologies (Windows Virtual Desktop, Hyper-V, Virtual Machine Manager, vSphere), • Backup and Disaster Recovery solutions, • Cyber-security tools and concepts (EDR, MFA, AV, incident response), • Networking (TCP/IP, DNS, DHCP, LAN, WAN, Wireless, Switches, Routers), • Windows OS, macOS, and Microsoft Office, • Mobile device configuration and support, • Ability to configure, administer, and support both Windows and macOS devices, • Solid understanding of the cyber threat landscape and security best practices, • Proactive mindset with the ability to anticipate and prevent issues, • Excellent verbal and written communication skills – able to explain complex technical matters clearly to users of all levels, • A genuine passion for learning new technologies, demonstrated through certifications or personal projects, • Strong team player who is also highly self-motivated, • Calm and professional approach when dealing with difficult or demanding situations, • Full UK driving licenceWhat We Offer, • Hybrid working (3 days onsite, 2 days remote), • Varied and interesting workload across multiple client environments, • Opportunities to develop your technical skills and gain certifications, • A supportive, collaborative team that values excellence in service delivery If you’re a confident, customer-focused 2nd Line Engineer who enjoys both technical challenges and mentoring others, we’d love to hear from you.

Senior Pre-Sales Consultant - Networking & Security Location: London (Hybrid - 3 days per week in the office) Salary: Up to £85,000 basic + £15,000 bonus + excellent benefits The Opportunity We're partnering with a leading technology and consulting organisation that helps businesses secure, automate and optimise their network and IT infrastructure. Part of a global group operating across more than 50 markets, the business supports over 3,000 clients and combines deep technical expertise with innovative, data-driven solutions. Their Network Services division is experiencing significant growth and works with major organisations across sectors including Media, Financial Services, Government, Telecommunications and Utilities. As a Pre-Sales Consultant, you'll play a key role in shaping technical solutions for customers, acting as a trusted advisor throughout the sales process. This is an excellent opportunity for an experienced networking and security specialist who enjoys engaging with customers, designing solutions and influencing business growth. The Role Working closely with Sales, Solutions Consultants, Network & Security SMEs and leading technology vendors, you will be responsible for designing and presenting customer-focused solutions that address complex business and technical challenges. Key responsibilities include: Customer Engagement & Solution Discovery • Engage with customers to understand business objectives, technical requirements and operational challenges, • Lead technical workshops, discovery sessions and solution presentations, • Build strong relationships with technical stakeholders and decision-makers, • Provide expert guidance on networking, security and cloud-based solutionsSolution Design & Proposal Development, • Design enterprise networking and security solutions using technologies from vendors including Cisco, Arista, Fortinet and F5, • Produce high-quality solution proposals, technical documentation and presentations, • Create accurate Bills of Materials (BoMs) and support the development of Statements of Work (SoWs), • Ensure solutions are commercially viable, technically robust and aligned with customer requirementsBid & RFP Management, • Lead the technical aspects of bids, tenders and RFP responses, • Collaborate with internal teams and vendor partners to develop winning proposals, • Ensure technical responses are accurate, compliant and delivered within deadlinesVendor & Internal Collaboration, • Develop and maintain strong relationships with key technology partners, • Stay up to date with emerging technologies, product roadmaps and industry trends, • Contribute to the development of new services and solution offerings, • Produce technical content, white papers and thought leadership materialAbout You We're looking for an experienced pre-sales professional with a strong networking and security background and a passion for solving customer challenges. You'll have: • 8+ years' experience in a Pre-Sales, Solutions Consulting or Technical Presales role within a VAR, MSP or Professional Services environment, • Strong expertise in enterprise networking, network security, cloud technologies and network automation, • Experience designing solutions across technologies including Cisco, Arista, Fortinet, Palo Alto, Check Point and F5, • A strong understanding of public cloud environments, • Proven experience producing BoMs, technical proposals and customer presentations, • Experience responding to RFPs, managing bids and supporting complex sales opportunities, • Excellent communication skills with the ability to engage both technical teams and C-level stakeholders, • Strong organisational skills with the ability to manage multiple opportunities simultaneouslyDesirable Certifications Relevant certifications such as CCNP, CCIE, NSE4, PCNSE, CCSE, CISSP, CISM or equivalent would be highly advantageous. A full UK driving licence is required. Why Join? This organisation invests heavily in its people and encourages innovation at every level. Employees are given dedicated time for training and development, access to extensive learning opportunities, and clear career progression pathways based on performance and achievement. You'll be joining a collaborative, high-performing team where expertise is valued, innovation is encouraged, and career growth is actively supported. Benefits • 25 days holiday plus bank holidays, • Annual bonus scheme, • Private healthcare, • Life assurance and personal accident cover, • Company pension scheme, • Free on-site gym membership, • Employee discounts and perks platform, • Regular social events and company activitiesInterested? Apply today or contact ABR Associates for a confidential discussion and further information. ABR Associates Ltd is acting as an Employment Agency in relation to this role and specialises in placing candidates into permanent positions within Media / Digital, Technology / SAAS, Market Research, Events & Business Information. Due to high volumes of applicants, we regret that we can only contact those who are invited to interview. Should you not have heard from us within 2 weeks you may assume you have not been successful at this time, but we thank you for your time and interest in the role.

3rd Line Support Engineer - Managed Services Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. Hybrid working - 3 days office, 2 days at home. My client is a fast expanding IT Services company that due to continued success are in the market for a proven 3rd Line Support Engineer. As 3rd Line Support Engineer you will have a solid background in a fast paced MSP environment. You will have a broad range of technical skills across technology such as Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. The 3rd Line Support Engineer will be working proactively as part of the escalation (3 Line) team on behalf of customers, ensuring an exceptional customer experience. You will have a customer first mindset with exceptional communication skills (verbal and written). A reliable individual who enjoys working autonomously with a genuine interest in technology, with the enthusiasm to continuously develop skill set. This is a great opportunity to join a fast growing IT services company that can offer opportunities for ongoing technical and career development. 3rd Line Support Engineer - Managed Services Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. Windows Server, O365, Azure, Azure AD, Active Directory, VMware, Hyper-V, DNS, DHCP, Group Policy, Networking, WAN, Wireless, Router, Switches. MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

Cloud Engineer & Team Coordinator - London - c£40K A technically focused MSP is looking to hire a Cloud Engineer & Team Coordinator to own their clients' cloud infrastructure and keep a busy team of senior engineers running smoothly. You will take the lead on cloud systems, security, and firewall management across a varied client base, working closely with both support colleagues and external suppliers to ensure service quality is consistently delivered and continuously improved. This is a great opportunity for a hands-on cloud professional to have genuine ownership, real variety, and a clear path to grow with the business. Key Responsibilities • Manage and support client cloud infrastructure, security, and network environments, • Act as the dedicated escalation point for firewall and network queries, • Script and automate cloud deployment and reporting, primarily in SharePoint, • Test and roll out updates to firewalls and routers, • Coordinate a team of senior engineers, ensuring they have the equipment and information needed to deliver Skills & Experience • Working knowledge of a leading firewall vendor - FortiGate ideal, • Windows environment support and hardware troubleshooting experience, • O365 administration including conditional access and SharePoint setup, • MDM experience, • Comfortable working independently and delivering technical tasks on time, • Strong coordination skills across multi-person delivery teams

Credit Control & A/R Administrator We are looking for a detail-oriented Credit Control & A/R Administrator to support our Accounts Receivable and Credit Control functions. This role plays a key part in maintaining strong cash flow, accurate ledgers, and effective debt management. Key Responsibilities • Proactively chase outstanding customer payments via phone and email, • Resolve payment queries, disputes, and obtain agreed payment dates, • Produce aged debt reports and support bad debt processes, • Process and reconcile Direct Debit collections, • Allocate receipts to invoices and resolve unallocated cash, • Maintain clean and accurate Accounts Receivable ledgers, • Perform bank reconciliations and post cash transactions accurately, • Handle credit card transaction posting, reconciliation, and documentation, • Manage finance mailboxes and respond to queries in a timely manner, • Support month-end close activities and ledger clean-upWhat We’re Looking For, • Previous experience in Accounts Receivable, Credit Control, or a similar finance role, • Strong understanding of invoice processing, receipt allocation, and debt management, • Good knowledge of finance systems (NetSuite experience desirable) and Excel, • High attention to detail with excellent accuracy, • Clear and confident communication skills (written and verbal), • Ability to manage priorities and meet deadlines in a fast-paced environment Personal Attributes Proactive, organised, and solution-focused with a professional approach to customer conversations. If you’re reliable, resilient, and committed to keeping financial records accurate and cash flowing smoothly, we’d love to hear from you.

Head of Group FP&A: £85,000 - £93,000 + Enhanced Benefits | London | Hybrid Working For a large, global organisation, we are recruiting a Head of Group FP&A. Leading a team of 4, the Head of Group FP&A sits at the heart of Group and Global Finance, and leads Group MI, Reporting, Planning and Forecasting across the organisation. The role oversees cash and balance sheet forecasting for the Group and Subsidiaries and ensures insightful reporting to external stakeholders. Liaising with the Shared Service Centre, Centres of Excellence, and Regional finance teams, this role will shape and embed the implementation of new planning and reporting tools and will work with the business to create best-in-class FP&A processes during a time of substantial change and transformation. The Head of Group FP&A will shape and embed a unified finance culture and service model and will deliver a new planning tool (Anaplan) as part of the Finance Transformation Programme across the UK, International Regions and Global Strategic Business Units, partnering with Regional FD's and Business Directors. Main Duties: • Provide first-class Group FP&A and MI reporting service globally and regionally, for all strategic business units, • Ensure all Group FP&A processes meet the organisation's strategy, objectives and TOM, • Drive continuous improvement using technology to achieve best practice in Group FP&A, • Provide high-quality, insightful MI for the Group, making improvements as needed, • Develop and improve balance sheet and cash forecasting for the Group to meet external stakeholder requirements and develop Group forecasting of income and expenditure and cash for all subsidiaries, • Support Treasury in the forecasting of trapped and restricted cash forecasts, • Support leadership in coordinating and delivering Long Term Finance Planning, 5yr financial plans (3-statements), • Develop strong relationships with stakeholders in the UK and globally including the SSC, Centres of Excellence and MSP, • Drive the development of a more effective financial planning and forecasting process and lead the implementation of Anaplan, working with the business to increase the effectiveness of the FP&A process in the UK and globally, • Drive a step change in cash and balance sheet forecasting at Group and Entity level, • Drive the implementation of Global FP&A processes and Reporting Tools Person Specification: • CCAB Qualified with proven experience delivering and managing in similar FP&A roles, • Strong commercial experience gained in a complex global matrix-managed organisation, • Experience leading teams in organisations undergoing change and driving for growth, • Experience with the appraisal of investment projects, • Experience with implementing new and enhanced financial reporting and MI tools, • Shared Services (SSC) experience, • Development and optimisation of SAP accounting and planning applications i.e., Anaplan As an employer, we are committed to ensuring the representation of people from all backgrounds regardless of their gender identity or expression, sexual orientation, race, religion, ethnicity, age, neurodiversity, disability status, or any other aspect which makes them unique. We welcome applicants from all backgrounds to apply and would encourage you to let us know if there are steps, we can take to ensure that your recruitment process enables you to present yourself in a way that makes you comfortable.

Field & Service Desk Engineer London / Hybrid / Up to £40,000 / Full-Time / Permanent The Opportunity: We are working with a well-established and highly regarded IT Managed Service Provider serving the financial sector across London and the UK. Due to continued growth and client demand, they are seeking an experienced Field & Service Desk Engineer to join their close-knit technical team. This is a genuinely varied and hands-on role. You will spend the majority of your time on client sites, acting as a trusted face of the business, while also contributing to the service desk when not deployed in the field. The ideal candidate will be someone who thrives on variety, takes pride in their work, and is comfortable operating independently across multiple client environments. Responsibilities include: • Travelling to client sites across London and surrounding areas to deliver onsite technical support, • Supporting the internal service desk team remotely when not on client premises, • Building and maintaining strong working relationships with client stakeholders, • Troubleshooting and resolving complex issues across desktop, server, and cloud environments, • Documenting incidents and resolutions, • Escalating issues appropriately, • Working collaboratively with colleagues, • Acting as an ambassador for the business at all times, upholding the company's reputation for quality service You will need to demonstrate genuine experience working in a fast-paced MSP environment and be confident operating across multiple client sites. Specifically, we require: • A minimum of 3 years' experience working within an MSP or IT Solution Provider environment, this is essential, • At least 2 year of field engineering experience, visiting and supporting multiple customer sites, • Strong 2nd line service desk background with the ability to manage competing priorities, • Microsoft Azure, Active Directory, Windows Server, and Office 365, • Microsoft Exchange / Outlook administration, • VMware / Hyper-V, • Data backup solutions -VEEAM or equivalent, • Networking fundamentals - LAN, WAN, VPN, Wi-Fi, firewall configuration, • Strong PC hardware, • Software troubleshooting, • Excellent communication skills, • Professional, client-facing manner Location The role is primarily field-based across London and client sites, with time also spent working remotely and from the company's office base. Candidates must be within commutable distance of Central London. To find out more or apply in confidence, please apply to this role - this will land directly into the responsible consultant's inbox, from which we will contact you if relevant. Please note: the details of our client and their business are not to be disclosed to any third party without prior consent. Thank you for your interest!

Technical Lead London (hybrid) £60,000 - £70,000 We are looking for an experienced and passionate Technical Lead to join our clients growing team, in a brand-new role within their MSP business. This is an exciting opportunity for the right person to help shape the future of technical delivery, influence standards, mentor team members and become a trusted advisor to clients. As the Technical Lead, you will be the most senior technical individual and combine hands-on technical leadership, people mentoring, leading projects and client engagement. You will be working with a fantastic team and be part of a successful business, who offer excellent support and training. Responsibilities: • Provide technical leadership, senior escalation support and mentor team members, • Meet SLA targets, identify any patterns, issues and support the team to maintain service levels, • Conduct regular client visits and build strong client relationships, • Lead the technical delivery of client projects, collaborate with Project Engineers and ensure all is fully documented, • Support the MSP Ops Manager and MD in client reviews, proposal development and technical presentations, • Contribute technical expertise to pre-sales conversations, evaluate new products and technologies, • Drive IT service excellence aligned with ITIL principles Skills: • Strong experience working with an Apple business with deep knowledge of MAC, • Proven experience working in an MSP environment, • Excellent understanding of MDM and identity management (Jamf, Addigy, JumpCloud, AD, Okta, Azure), • Ability to use AI tools, such as Claude on a daily basis, • Apple/Jamf Certified ideally, • Experience managing IT services within an ITIL framework, • Outstanding troubleshooting, problem solving and technical leadership skills, • Strong knowledge of windows desktop and windows server environments, • Proven experience in leading and delivering projects end-to-end, • ITSM platforms (ServiceNow, Autotask), • Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients If you are a highly technical, people focused professional with strong experience in Apple business environments, thrive in a fast-paced MSP setting, enjoy developing a team and building client relationships, we would love to hear from you! This is an opportunity to make a real impact and help define a newly created role with an ambitious and growing MSP. Due to the number of applications, we will only respond to candidates who match the required skills and experience.

Opportunity to shape how Service Management works within this organisation… Service Management Consultant £70 – 85k basic Hybrid – London Your new opportunity…. Following a strategic refocus on managed services and strong new customer wins, you’ll take ownership of core ITIL practices and make them work in the real world. As the Service Management Consultant, you’ll: • Lead and mature Major Incident, Problem, Change, and Release Management., • Be front-facing with customers, running workshops and strengthening their confidence in our services., • Support and develop the existing service desk team (no direct reports initially, but plenty of influence). Your new organisation… An award-winning applied-innovation business and a top-tier partner of the world’s leading cloud, AI, and data platforms. That means working on genuinely interesting problems for some of the UK’s most recognisable brands and government organisations. What you’ll bring… • Strong, hands-on ITIL 4 knowledge, with experience running practices end-to-end in an MSP, consultancy, or service-provider environment., • Credibility in front of customers and being comfortable with ITSM tooling and data (Halo, ServiceNow, or similar), and a genuine change driver., • Experience in improving service management maturity in an organisation where processes, behaviours and governance are still developing. What’s in it for you? Salary for this role is £70 – 85k depending on experience. It’s hybrid, with 2 days a week in central London and some occasional travel to client site. Other benefits include private medical insurance, life assurance, income protection, 25 days holiday (+ bank holidays), benefits platform and more. What’s next? For a confidential chat and some more info, please click Apply or email dominic . buck @ mexasolutions . com

As the Network Manager, you are responsible for overlooking the management, security, availability, maintenance and installation of the administrative and curriculum ICT network, this includes the software and hardware infrastructure of the school’s ICT network. You will also have the responsibility of monitoring the IT technicians working on site. In addition, you will work alongside the Senior Leadership Team to support in development of the school’s IT infrastructure and establish and enact plans for projects. Your role is crucial in ensuring the schools ICT network is optimised for effective use by members of staff and students while ensuring its stability and security. It is crucial you have a high level of commitment to delivering the clients services in a way which successfully reflects the companies values. Within the role, you will be responsible for encouraging effective communication between MSP and school. This involves keeping up to date on the services and solutions the client on can offer, as well as managing customer accounts. Key Responsibilities include: • Running the school’s ICT based applications and network infrastructure., • 2nd/3rd line support., • Ensure work is in line with school policies., • Day to day management of all IT operations ensuring that requests are dealt with quickly and effectively., • Take responsibility and line manage the work produced by ICT support staff., • Supplying technical advice, training, and support to staff to ensure they are able to make effective use of systems., • Observation and maintenance of all key systems including virtual & physical server environments, switches, Microsoft 365, and backups., • Training of internal staff. Ideal Candidate: • Passionate for IT, it is required you are a minimum of 2-3 years of experience working as an IT Manager/Network Manager/Senior ICT Consultant within a school setting., • The ability to work independently and in collaboration with team, with a skill for problem-solving and a pro-active approach to identifying opportunities to improve the services given by the team., • Is self-motivated, with great communication and interpersonal skills, additionally having top-end customer service skills., • Has a high level understanding of the responsibilities and requirements of working within a school environment., • Skilled in preforming upgrades to a school IT Network system., • The role is on full-time basis and the successful candidate will be subject to an enhanced DBS check. The client is offering a salary of between £40,000 – £44,000 negotiable for the right person, benefits include, benefits & wellbeing Hub including electric/hybrid car leasing scheme, salary sacrifice pension scheme, and others.

A fantastic MSP based in the West End are currently looking for a Tier 1 Cyber Security SOC Support Analyst to join our expanding UK based Service Desk team. The ideal candidate would be someone that is already in a similar role and has minimum of 1-year experience. You must have a years experience working for an MSP and managing corporate clients. Fantastic Benefits Hours: 7.5 hours a day on a fortnightly shift pattern (8am to 4.30pm or 9am to 5.30pm or 9.30am to 6pm) Holidays: 20 days per year, plus bank holidays. After 3 years continuous service, an extra day annual leave up to 25 days. Benefits: Competitive Package Offered – Gym membership, Vitality at Work Business rewards & benefits, Cycle to Work scheme, quarterly team nights out/events, monthly games night with pizzasand breakfast on Wednesdays! As a Tier 1 SOC Support Analyst, you will be primarily responsible for monitoring systems and making the initial response to any flags or alerts that come in via support tickets or telephone tickets. One of the key responsibilities is also to review and categorise potential threats in order of priorityand dismiss any false alarms, whilst also gathering information and escalating the most urgent threats to Escalations Management Team. Essential Experience • Preference given to candidates with MSP background, • Minimum 1 years proven experience in a Tier 1 Cyber Security SOC Support Analyst role, • Working knowledge of Microsoft Defender XDR and Microsoft Sentinel SIEM technologies, • Working knowledge of Microsoft Defender suite including Endpoint Detection and Response, • Understanding of key Microsoft 365 Cloud Technologies from a threat landscape perspective Essential Certification/Working towards • SC-200 Microsoft Certified: Security Operations Analyst Associate OR, • SC-900 Microsoft Certified: Security Compliance and Identity Fundamentals Personal Skills • Highly Motivated, • Can do attitude, • Attention to detail, • Excellent communication, • Proven client service skills, • Ability to work under pressure, • Willingness to work flexibly as required, • Good telephone etiquette Main Tasks and Responsibilities • Provide triage and first line of defence for all cyber security incidents within the organisation and as part of our Managed Security Service, • Take ownership and provide remedial actions to ensure that Cyber Security Threats are mitigated as per Playbooks provided by the Cyber Security Team or escalate incidents to Escalations Management Team for further information/support, • Manage technical and stakeholder incident reporting via concise communications, • Manage client communication channels during an active incident, • Liaise with third party service suppliers where necessary, logging tickets and act as a central point of contact for active incident, • Provide operational support to wider Cyber Security Team on security incidents, • Provide a professional and customer-focused service through the life cycle of each ticket; manage customer expectations by keeping customer informed of progress. If you'd like to be part of this dynamic team please email me your CV ASAP!

The Role We are seeking an experienced Enterprise Sales Development Representative (SDR) to join our growing sales community. As an Enterprise SDR you will play a critical role in driving new enterprise opportunities by identifying, engaging, and qualifying leads at large-scale organisations. This role focuses on prospecting and booking high-value meetings for the senior sales team, helping build a strong pipeline of enterprise opportunities. This position requires a proactive self-starter, highly motivated professional who is comfortable engaging C-Suite, Senior IT and Key Business Decision-makers within enterprise organisations Key Responsibilities Enterprise Lead Generation • Identify and research enterprise-level organisations that fit the company’s ideal customer profile, • Generate new business opportunities through multi-channel outbound prospecting (cold calling, email, LinkedIn, social selling, events), • Build and maintain a target list of enterprise prospects within key industries Prospect Engagement • Initiate conversations with C-level, IT leadership, and key technical decision-makers, • Clearly articulate the value of managed services across data infrastructure, networking, cloud platforms, and cybersecurity, • Qualify opportunities based on business needs, technical environment, and buying intent Meeting & Pipeline Generation • Schedule qualified discovery meetings for Sales teams, • Ensure all opportunities meet defined qualification criteria before handoff, • Maintain consistent pipeline generation to support enterprise sales targets CRM & Sales Operations • Accurately track prospecting activities, lead status, and engagement in CRM systems (e.g., Salesforce), • Maintain clean and structured prospect data, • Collaborate closely with marketing and sales leadership to refine targeting strategies Market Intelligence • Stay informed on industry trends across managed services, cloud adoption, networking infrastructure, and cybersecurity, • Provide feedback on market responses, competitor positioning, and messaging effectiveness Skills and Attributes • Proven experience prospecting enterprise organisations, • Experience selling or prospecting within IT services, MSP, cloud, networking, or cybersecurity sectors, • Demonstrated ability to book meetings with senior decision makers, • Strong experience with outbound sales techniques, • Key Skills, • Exceptional cold calling and outreach skills, • Experience using LinkedIn Sales Navigator, Outreach, Apollo, or similar tools, • Strong research and prospecting capability, • Ability to engage technical and executive stakeholders, • Excellent communication and objection handling, • High level of self-motivation and resilience, • Strong organisational and pipeline management skills, • Experience working within a Managed Service Provider (MSP) or technology services company Benefits At Claranet, we go the extra mile with our people—because we believe in building a workplace where everyone feels valued and supported. Our flexible benefits package includes: • Pension Scheme: Employer-matched contributions to help you plan for the future., • Comprehensive Healthcare Coverage: Access to private medical care for your peace of mind and wellbeing., • Discounted Gym Memberships: Prioritise your fitness with exclusive rates at leading gyms., • Personalised Wellbeing Support: App-based resources and services available 24/7, • Enhanced Annual Leave: 25 days of holiday, increasing to 27 days with service, plus bank holidays and a day off for your birthday., • Continuous Learning & Development:Ongoing opportunities to grow your skills and advance your career. What makes us unique is Team Claranet, our internal community that supports causes close to our employees’ hearts. We offer paid charity leave, support local charities across our offices, and host annual fundraising events, all backed by a dedicated committee. We’re proud founding members of TC4RE (Technology Community for Racial Equality) working collectively to build a more diverse and inclusive tech industry. About Claranet Founded at the beginning of the dot com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. Equal Opportunities Statement Diversity, equity and inclusion are at the heart of what we value as an organisation. Claranet is an equal opportunities employer and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law. Our recruitment team are happy to support any reasonable adjustments that are needed within the recruitment process. Ready to take the next step in your career with Claranet? Click ‘apply’ – we can’t wait to meet you! To view full job description please visit our careers page

Role: Company Accountant / Finance ManagerIndustry: Managed Services business Full-time: permanent 5 days on-siteSalary: Up to £50,000 (depending on experience) Who are we A growing and ambitious Managed Services business is looking for an experienced, commercially minded Company Accountant / Finance Manager to take full ownership of its finance function. This is a genuinely hands-on role that goes well beyond traditional bookkeeping or finance administration - you will own the numbers, sharpen the controls, and help shape how the business scales. You will lead on financial controls, reporting, cash flow, recurring billing and the day-to-day operational finance systems that keep a recurring-revenue business running. Just as importantly, you will be the person driving automation, efficiency and commercial visibility as the company grows, including through acquisition.This role will suit someone who has worked within an MSP, managed print, technology services, telecoms, or another recurring-revenue environment and who enjoys rolling up their sleeves in a fast-moving business. What You'll Own Accurate monthly management accounts - P&L, balance sheet and cash flow reporting. Forecasting, budgeting and variance analysis, with clear commercial insight for senior leadership. Year-end accounts, working alongside external accountants and auditors. Finance processes within the ERP / accounting systems - including driving automation and removing manual workarounds. Recurring revenue billing across service agreements, licences, maintenance and support contracts, with a close eye on contract profitability and billing accuracy. Credit control, debtor management and Direct Debit collections - improving cash collection and aged-debt performance. Rolling cash flow forecasts and proactive management of working capital and financial controls. Payroll, VAT returns and HMRC filings, plus robust governance and compliance with accounting standards.* Finance integration of acquired businesses - onboarding, systems and process alignment. Essential Proven experience as a Company Accountant, Finance Manager or in a similar senior finance role. Strong management accounting and financial reporting experience. Background within an MSP, managed services, technology, telecoms or other recurring-revenue environment. Solid understanding of recurring billing and service contract accounting. Experience managing Direct Debit collections and cash flow forecasting. Experience with ERP / accounting systems and process automation. Strong credit control and debtor management experience. Excellent Excel and financial analysis skills, with sharp attention to detail. Desirable Experience with acquisitions and finance integrations. A track record of improving finance automation and operational workflows. Familiarity with PSA / ERP systems such as ECi e-automate, Autotask, Halo, Sage, Xero, QuickBooks, SAP or similar. Knowledge of service margin reporting and contract profitability analysis. Experience managing or mentoring junior finance staff. Qualifications ACCA / CIMA / ACA qualified, part-qualified, or qualified by experience. AAT-qualified candidates with strong relevant experience are also encouraged to apply. Who You Are Commercially aware and operationally focused. Proactive and solutions-driven - happy to challenge existing processes and implement improvements. Comfortable in a fast-paced, evolving business. A strong communicator who works easily across both finance and operational teams.* Hands-on, and willing to get into the day-to-day detail where it matters. What's On Offer Competitive salary, based on experience. A key role in a growing and ambitious business, with genuine career progression. A supportive, entrepreneurial environment where your work is visible and valued. Pension scheme and holiday allowance. Working pattern: This is a full-time, on-site position, 5 days per week. The role is best suited to someone who values being close to the operational and leadership teams' day to day.

IT Field Engineer (Multi-Site | Progression & Development) Addlestone / Epsom£30,647 + 34 Days Holiday + Local Government Pension + Excellent Benefits + Long-Term Progression + Mileage AllowanceDo you have exposure to offering IT support to educational establishments, either directly or through an MSP?Are you looking for a varied, field-based role where you'll develop your technical skills, work across multiple sites, and play a key role in supporting modern IT environments?This is a fantastic opportunity to join a large, forward-thinking organisation that is heavily invested in technology and continuous improvement. Supporting multiple sites across the region, they are committed to creating modern, high-performing IT environments that enable both staff and users to thrive.With a strong focus on collaboration, innovation and development, this organisation offers clear progression pathways, ongoing training, and a genuinely supportive team culture. You'll be part of a well-structured IT function where your contribution has real impact and your development is prioritised.In this role, you'll be responsible for delivering first and second line support across multiple sites, ensuring systems are running smoothly and users are fully supported. You'll work on a mix of day-to-day troubleshooting, installations, system upgrades and wider IT projects, giving you a highly varied and engaging workload.You'll also play a key role in maintaining hardware, supporting network infrastructure, monitoring system performance and ensuring security and compliance standards are met. This is a hands-on role where no two days are the same, ideal for someone who enjoys problem solving and working in different environments.This role would suit an IT Support Engineer with experience in first or second line support who has had exposure to supporting educational establishments, either directly within a school, college or academy trust, or through an MSP supporting education clients. You'll be looking for a role that offers greater variety, long-term development and the opportunity to work across multiple sites while expanding your technical expertise.The organisation is known for investing in its people, offering structured development, defined career pathways and a strong benefits package. This includes a generous holiday allowance of 34 days, access to a Local Government Pension Scheme, wellbeing support including 24/7 GP access, and additional benefits such as retail discounts and cycle-to-work schemes. The Role Provide first and second line IT support across multiple sites Monitor and respond to service desk tickets within agreed timeframes Install, configure and maintain hardware, software and network systems Support system upgrades, deployments and IT projects Maintain equipment and carry out basic repairs when required Monitor backups, system performance and security processes Ensure compliance with IT policies, data protection and legislation Support users and troubleshoot technical issues in a professional manner The Person Experience in first or second line IT support Exposure to supporting educational establishments, either directly or through an MSP Strong knowledge of end-user devices, networks and IT systems Excellent problem-solving skills and attention to detail Ability to communicate effectively with non-technical users Understanding of data protection and IT compliance Full UK driving licence and willingness to travel between sites Candidates must live within a commutable distance of the Addlestone or Epsom area. Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set and will be decided by our client, the employer. Rise are not responsible or liable for any hiring decisions made by the end client. We are an equal opportunities company and welcome applications from all suitable candidates.

We are looking for an experienced Accounts Payable Clerk to join a high-performing Finance team within a fast-paced, internationally recognised business. With operations spanning property, retail, financial services, and healthcare sectors. This is a fantastic opportunity to take full ownership of the Accounts Payable function across multiple entities, working closely with stakeholders across the business to ensure accuracy, efficiency, and best-in-class service.Offered on a hybrid basis - 3 days in the office. Key Responsibilities: • End-to-end ownership of the Accounts Payable process across group entities, • Accurately process around 500+ purchase invoices per month, including manual entry, recurring duplicates, and Excel imports, • Code third-party supplier invoices with precision, ensuring accurate allocation across company, supplier, and general ledger accounts, • Ensure invoices are properly authorised prior to payment, • Prepare and execute bi-monthly payment runs, including remittance advice and payment allocation, • Perform regular supplier statement reconciliations and resolve outstanding queries, • Maintain daily bank postings and reconcile multiple bank accounts, • Communicate effectively with suppliers and internal stakeholders to resolve any payment or invoice queries, • Support with processing employee expense and mileage claims, • Maintain an organised finance mailbox and ensure correct filing of documentation, • Assist with journal entries, including intercompany postings where required, • Analyse and investigate the aged creditors report regularlyKey Skills & Experience:, • 2–3 years’ experience in an Accounts Payable role, • High attention to detail and confidence working with high volumes of data, • Proficiency in MS Office, particularly Excel, • Strong working knowledge of accounting systems (experience with NetSuite is a bonus), • Clear understanding of accounting principles and payment processes, • Excellent communication skills and the confidence to challenge or query when needed, • Previous experience in a fast-paced, service-led business or IT MSP is a plus #LI-CC1

Role: Service Desk Team Leader (Managed Networks) Location: London (Hybrid working) Salary: Up to £50,000 + 20% bonus Benefits: Share plan, private healthcare, pension, 25 days leave + more Our client, a leading organisation in network infrastructure and managed services, is hiring a Service Desk Team Leader to lead and develop a high-performing network support team. This role offers the opportunity to combine hands-on technical expertise with leadership, shaping service delivery and supporting a growing customer base. You’ll play a key role in maintaining and evolving network infrastructure, while acting as an escalation point for complex issues and driving operational excellence across the team. What you’ll do • Lead, mentor, and develop a customer-focused network support team, • Act as an escalation point for complex network and service desk issues, • Troubleshoot and resolve advanced networking problems across infrastructure, • Oversee network commissioning, maintenance, upgrades, and change management, • Develop and maintain technical documentation, processes, and knowledge base You’ll work closely with internal technical teams, customers, and third-party suppliers to ensure reliable, secure, and high-performing network services. What we’re looking for • Proven experience leading a technical service desk or network team, • Strong hands-on networking expertise (routing, switching, wireless), • Solid understanding of TCP/IP, OSI model, MPLS/VPLS environments, • Experience with Juniper routers and service provider networks, • Background in troubleshooting complex issues within ISP/MSP environments The ideal candidate will bring strong leadership, a proactive mindset, and a passion for continuous improvement, thriving in a fast-paced, customer-driven environment. Why join? • Up to £50,000 salary with a 20% bonus, • Hybrid working in London, • Strong benefits package including healthcare and financial incentives, • Collaborative, high-performing technical culture Apply now to lead a talented network team and drive service excellence.

1st / 2nd Line Managed Services Analyst M365, Windows, Azure, Networking, DNS, TCP/IP, Active Directory, Exchange, Intune, Routers, Firewalls, Switches, VPN. My client is a small, friendly but well established IT Managed Services provider based in Central London. They have an immediate requirement for a proven 1st / 2nd Line Managed Services Analyst. As 1st / 2nd Line Managed Services Analyst you will be driven by outstanding customer service abd client satisfaction, eager to develop your technical skills who can act as the 'face of IT" to external customers. My client are a growing organisation and can provide the opportunity to gain exposure to a wide range of users and issues with which to expand the your technical knowledge. The 1st / 2nd Line Managed Services Analyst will have a proven range of Technical skills such as M365, Windows, Azure, Networking, DNS, TCP/IP, Active Directory, Exchange, Intune, Routers, Firewalls, Switches, VPN. Ideally coming from an IT Managed Services background. This is a fantastic opportunity to join a MSP client I have recruited for about 8 years. They are a friendly bunch that will really help develop your skills and give your career a real platform. 1st / 2nd Line Managed Services Analyst M365, Windows, Azure, Networking, DNS, TCP/IP, Active Directory, Exchange, Intune, Routers, Firewalls, Switches, VPN. MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

Technical Engineer - Wimbledon - c£45K A well-established and growing MSP is looking to hire a Cloud & Infrastructure Engineer to take ownership of the proactive support, security and cloud management functions across a diverse client portfolio. This is an opportunity to join a small, highly technical team where you'll have significant autonomy, broad exposure to modern technologies, and the chance to make a real impact on both internal operations and client environments. Key Responsibilities • Support and maintain client cloud infrastructure and security environments, • Create scripts and automation to improve deployment, reporting, and administration processes, • Test, deploy, and manage firewall, router, and security updates, • Administer Microsoft 365, SharePoint, Conditional Access, and MDM solutions, • Coordinate with senior engineers and third-party suppliers to ensure effective service delivery Skills & Experience • Experience supporting Microsoft-based environments, • Strong understanding of cloud infrastructure and security technologies, • Hands-on experience with firewall technologies, • Microsoft 365 administration, including Conditional Access and SharePoint, • Mobile Device Management (MDM) experience, • Hardware troubleshooting and infrastructure support experience

Service Desk Engineer (Night Shift) Remote About Us We are supporting a MSP specialising in supporting financial sector and regulated businesses. They deliver enterprise-level support, security, strategy, and supply solutions, holding ourselves to a high standard across reliability, security, and customer experience. They are a Microsoft Partner, focused on helping businesses transform and innovate through technology. Joining their team means hands-on access to world-class technologies, exciting applications, bespoke software, and a talented group of colleagues. Role Overview They are seeking an experienced, customer-focused IT engineer to join our night shift service desk team. You'll provide support across on-premises and Azure environments, acting as a key escalation point for critical incidents and changes. You'll need a genuine passion for solving technical problems and a strong empathy for client needs. Day-to-day, you'll split your time between customer environment support, project delivery, and documentation. Strong written and verbal communication skills are essential, as is a collaborative mindset and a commitment to building lasting client relationships. Key Responsibilities Reporting to the Service Desk Manager as part of a four-person engineering team, you will: • Serve as the primary technical point of contact for incidents and service requests, • Lead troubleshooting across Azure and on-premises infrastructure, owning major incidents from triage through to resolution and post-incident review, • Drive root cause analysis on recurring or high-impact issues, implementing lasting fixes rather than temporary workarounds, • Review and implement changes within customer environments, acting as a technical reviewer for changes raised by colleagues, • Build and maintain documentation, runbooks, and knowledge base articles to reduce future escalations and support team development, • Spot opportunities where additional services could genuinely benefit customers and flag these to account management What You'll Need They're looking for someone with prior experience in an IT Solution Provider or MSP environment, with strong troubleshooting ability and a drive to keep growing professionally. • Experience supporting complex IT environments, • Ability to thrive in a fast-paced setting and manage competing priorities, • Strong self-management and workload prioritisation skills, • Excellent client-facing skills with the ability to handle time-critical issues calmly and efficiently Required Skills & Experience • Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional desirable, • 4+ years in a similar role, • Solid working knowledge across most of the following: VMware, Active Directory, Exchange (Online and/or on premises), Intune, Conditional Access, Storage/SAN Hours 7pm - 7am | Four days on / four days off Benefits • 25 days annual leave (excluding UK Bank Holidays), • Health cash plan, • Cinema tickets, • Gym membership, • Social events, • Training and certification support, • Pension scheme, • High street retailer discounts, • Employee benefits hub

Education Solutions Consultant Location: Hybrid, with travel to education sites across the UK Working pattern: 2 to 3 days per week from home Role type: Permanent About the company Our client is a fast-growing UK technology group providing managed IT services, cloud, infrastructure, cyber security, communications, and business technology solutions. The business has a strong reputation within the education sector, supporting schools, academies, and Multi-Academy Trusts with secure, scalable, and reliable IT solutions. MFK Recruitment has recruited 46 IT professionals across the group over the past six years, with 31 still employed within the company, reflecting the progression, stability, and long-term opportunities available. The role We are looking for an experienced and technically strong Education Solutions Consultant to design, scope, and support the delivery of technology solutions for schools and Multi-Academy Trusts across the UK. This is a senior technical role sitting between consultancy, pre-sales, solution design, and delivery oversight. It is not purely pre-sales and not purely hands-on delivery. You will take ownership of the technical solution from discovery and design through to high-level delivery oversight and technical sign-off. The successful candidate will ideally have held a senior IT role within education, such as IT Manager, Network Manager, Senior Network Manager, Head of IT, or Education IT Consultant. You will understand how IT operates within schools, academies, or trusts, and be confident engaging with senior stakeholders, internal technical teams, and customers. The role is hybrid, with 2 to 3 days per week from home. You will need a full UK driving licence, access to your own car, and the ability to travel to different education sites across the UK. Key responsibilities • Design technical solutions for schools, academies, and Multi-Academy Trusts, • Lead technical discovery sessions with customers and stakeholders, • Review existing customer environments and provide roadmap recommendations, • Produce high-level solution designs, implementation scopes, and technical recommendations, • Ensure solutions are secure, scalable, supportable, and commercially viable, • Align solutions with DfE Digital and Technology Standards, Cyber Essentials, GDPR, safeguarding considerations, and security best practice, • Support Sales and Account Management teams with tenders, bids, workshops, presentations, and technical discussions, • Translate customer requirements into deliverable technical solutions, • Assist with technical quotations and bill of materials, • Provide high-level oversight during implementation projects, • Work with Project Engineers and Project Managers to ensure technical delivery quality, • Act as an escalation point for complex deployments, • Perform technical sign-off on completed solutions, • Ensure solutions can be supported by Service Desk and Managed Services teams, • Produce and maintain solution designs, network diagrams, migration plans, technical standards, and implementation documentation Skills and experience required • Previous senior IT experience within the education sector, • Background as an IT Manager, Network Manager, Senior Network Manager, Head of IT, Education IT Consultant, or similar, • Strong understanding of school, academy, or Multi-Academy Trust IT environments, • Experience designing, managing, or improving IT solutions across education sites, • Strong technical knowledge across networking, infrastructure, cloud, security, and end-user computing, • Good knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows Server, networking, firewalls, wireless, switches, VLANs, and site connectivity, • Understanding of cyber security requirements within education, • Ability to engage confidently with school leaders, business managers, IT teams, and technical stakeholders, • Experience creating technical documentation, scopes, designs, or project recommendations, • Strong written and verbal communication skills, • Full UK driving licence, own car, and willingness to travel across the UK Desirable experience • Experience working for an education-focused MSP, • Knowledge of DfE Digital and Technology Standards, • Cyber Essentials or Cyber Essentials Plus knowledge, • Experience supporting tenders, bids, or technical presentations, • Microsoft, networking, cyber security, or cloud certifications, • Experience with cloud migrations, wireless refreshes, server upgrades, security improvements, or wider infrastructure projects Personal attributes The successful candidate will be technically strong, consultative, and confident working with education customers. You will understand the pressures and priorities within schools and trusts, and be able to design practical technology solutions that improve reliability, security, and user experience. You will be comfortable speaking with both technical and non-technical stakeholders, explaining recommendations clearly, and taking ownership of the technical solution from discovery through to sign-off. Why apply? • Senior education-focused technology consultancy role, • Hybrid working, with 2 to 3 days per week from home, • Opportunity to work with schools, academies, and Multi-Academy Trusts across the UK, • Broad role covering solution design, consultancy, pre-sales, and delivery oversight, • Excellent progression opportunities within a growing UK technology group, • MFK Recruitment has placed 46 IT professionals across the group in the past six years, with 31 still with the business

An experienced PMO Lead is required to strengthen project delivery across a portfolio of technology initiatives within a local government setting. This role will establish governance frameworks, enhance reporting, and ensure projects are aligned to strategic priorities while supporting delivery teams and improving PMO processes. Client Details A well-established local council, delivering key services, with a focus on strategic planning, effective governance, and continuous improvement across its programmes and operations. Description • Develop and implement PMO governance frameworks and standards., • Monitor project performance and provide regular stakeholder reporting., • Align resource allocation with organisational priorities., • Lead risk and issue management across project portfolios., • Support delivery teams to meet key milestones and deadlines, • Coordinate communication across teams and departments., • Maintain accurate project documentation and reporting., • Identify and implement PMO process improvements. Profile • Proven experience as a PMO Lead or PMO Manager., • Strong knowledge of governance frameworks and project delivery methodologies (PRINCE2, Agile, MSP)., • Experience in portfolio reporting, risk management, and stakeholder engagement., • Ability to manage multiple projects and competing priorities., • Strong communication and stakeholder management skills., • Experience within public sector or local government environments is highly desirable. Job Offer • Competitive daily rate of £550, inside IR35., • A contract role based in London with a focus on technology-driven initiatives., • Collaborative work environment with a clear focus on achieving impactful outcomes. If you are an experienced PMO Lead looking fo your next opportunity in London, apply now!

Corporate Service Desk IT Technician Looking for an experienced 2nd Line Support person to work for an MSP based on a client site supporting the head office and management team. This is an office based position in London SE1. To apply you must demonstrate previous 2nd line support experience for medium / large business including AD, O365 and hardware skills. Purpose of Role • To provide dedicated onsite technical IT support to the customer headquarters staff as a member of the onsite Corporate Service Desk (CSD) team and ensure excellent IT services and customer support in a customer centric manner representing the MSP., • Duties include:, • Providing 1st and 2nd line site-based support. To resolve systems issues raised within the client business by the management team and users. Install, assemble and configure computers, monitors, network infrastructure and peripheral items., • Troubleshoot hardware, software, email, network and peripheral equipment problems and make corrections where required., • Carry out Active Directory tasks including user accounts, groups and computers., • Develop any relevant documentation for processes or problem and solution insight information, • Manage Joiners, Movers and Leavers (JML) ITSM process ensuring new employees (Joiners) are equipped with the necessary technology and access to systems from day one, while employees changing roles or departments (Movers) receive seamless updates to their IT resources and permissions. Additionally, when employees leave the organisation (Leavers), their access is promptly revoked, and their data is securely managed., • Manage File and print services, including the setup, maintenance, and troubleshooting of file servers and print devices, ensuring that employees have reliable access to shared files and printing resources. Requests for supporting file & print services will be recorded within the ITSM, • Work with the IT Manager to provide service improvements, this involves regular assessments, performance monitoring, and the implementation of best practices to identify areas for improvement. To provide optimised IT processes, reduced downtime, and increased productivity., • Work with the IT Manager with the adoption of new technologies, training for staff, and the refinement of existing systems to ensure that the organisation's IT infrastructure remains cutting-edge and capable of meeting evolving business needs., • Support the IT Manager via regular reporting data to deliver regular reporting, actionable insights, and the implementation of changes based on feedback, fostering a culture of continuous improvement and enhancing overall customer experience., • Adhere to health and safety guidelines and raise any health and safety concerns., • Liaise with 3rd party suppliers where required., • Undertake any IT projects as required by the IT Manager, • Any other tasks as assigned by the IT Manager., • VIP Support: Provide tailored VIP service to designated individuals including high profile staff and executives, delivering a premium service to these individuals by providing faster response times, a tailored approach, and exceptional communication & troubleshooting., • Office Floor walks: Complete a regular floor walks providing a proactive approach ensuring all site staff are aware of CSD presence and encourage in person engagement., • Log any issues raised in the floor walks within the ITSM and follow standard processes Teams Room Support: • Setup, maintain and troubleshoot Teams Meeting room equipment such as Cameras, microphones and displays, • Maintain daily checks and testing of all Teams rooms, • Log any issues raised in the Teams room daily checks within the ITSM and follow standard processes Other Duties: • Build excellent rapport with Customer staff providing encouragement to raise queries, • Maintain coverage for the walk up IT Bar, this provides a walk-up support option for clients including support needs such as software use or setting adjustments and basic training for the use of IT systems where required., • Work with the MSP's management to prioritise business and information needs, • In addition to the above duties the post holder must be prepared to undertake such additional duties which may result from changing circumstances. Hours: Monday- Friday, office hours 37.5 per week. Salary: £32-35000 + Full time PAYE Permanent job with Pension, Private Health Care and Paid Holidays. Job Types: Full-time, Permanent

Service Desk Engineer (Weekend)Remote - London, Greater London About the Company Our client is a technology services partner specialising in supporting financial sector and regulated businesses. They deliver enterprise-level support, security, strategy, and supply solutions, holding themselves to a high standard across reliability, security, and customer experience. They are a Microsoft Partner, focused on helping businesses transform and innovate through technology. Joining their team means hands-on access to world-class technologies, exciting applications, bespoke software, and a talented group of colleagues. Role Overview Our client is seeking an experienced, customer-focused IT engineer to join their weekend service desk team. The successful candidate will provide support across on-premises and Azure environments, acting as a key escalation point for critical incidents and changes. A genuine passion for solving technical problems and strong empathy for client needs is essential. The role involves splitting time between customer environment support, project delivery, and documentation, so excellent written and verbal communication skills are a must. Key Responsibilities Reporting to the Service Desk Manager as part of a four-person engineering team, the successful candidate will be expected to: • Serve as the primary technical point of contact for incidents and service requests, • Lead troubleshooting across Azure and on-premises infrastructure, owning major incidents from triage through to resolution and post-incident review, • Drive root cause analysis on recurring or high-impact issues, implementing lasting fixes rather than temporary workarounds, • Review and implement changes within customer environments, acting as a technical reviewer for changes raised by colleagues, • Build and maintain documentation, runbooks, and knowledge base articles to reduce future escalations and support team development, • Identify opportunities where additional services could genuinely benefit customers and communicate these to account management What the Ideal Candidate Will Bring The client is looking for someone with prior experience in an IT Solution Provider or MSP environment, with strong troubleshooting ability and a drive to keep growing professionally. Candidates should be able to demonstrate: • Experience supporting complex IT environments, • The ability to thrive in a fast-paced setting and manage competing priorities, • Strong self-management and workload prioritisation skills, • Excellent client-facing skills with the ability to handle time-critical issues calmly and efficiently Required Skills & Experience • Microsoft AZ-104 certification (or equivalent demonstrable experience); VMware Certified Professional desirable, • 4+ years in a similar role, • Solid working knowledge across most of the following: VMware, Active Directory, Exchange (Online and/or on-premises), Intune, Conditional Access, Storage/SAN Working Hours 7am - 7pm | Friday to Sunday or Saturday to Monday Benefits • 19 days annual leave (excluding UK Bank Holidays), • Health cash plan, • Cinema tickets, • Gym membership, • Social events, • Training and certification support, • Pension scheme, • High street retailer discounts, • Employee benefits hub

Cloud Support Engineer London | Circa £40,000 - £45,000 | Office-based with occasional travel Looking for a role where you can do more than just clear tickets? We're working with a small, growing MSP that's looking for a Cloud Support Engineer to play a key role across client support, cloud infrastructure, networking and day-to-day service delivery. You'll be working closely with experienced engineers and the Managing Director, supporting a variety of client environments across Microsoft cloud technologies, infrastructure and security. It's a hands-on role where you'll have the opportunity to improve systems, contribute ideas and make a genuine impact. What you'll be doing • Supporting Microsoft 365 and cloud environments, • Managing and troubleshooting networking and firewall issues, • Supporting infrastructure, security and endpoint technologies, • Acting as an escalation point for more complex technical issues, • Helping improve processes, documentation and service delivery, • Building strong relationships with clients and understanding their requirements, • Assisting with the coordination of engineering activities and internal projectsWhat they're looking for, • Previous MSP, helpdesk or IT support experience, • Strong Microsoft 365 and Windows administration skills, • Good understanding of cloud technologies and infrastructure, • Experience with networking and firewalls (FortiGate would be ideal), • Knowledge of Conditional Access and SharePoint, • Ability to work independently and take ownership of issues Experience with MDM platforms or Power BI would be beneficial but isn't essential. Why apply? This is a great opportunity to join a business where you'll have visibility, responsibility and the chance to broaden your technical skills across a wide range of technologies and client environments. You'll be joining a collaborative team where your ideas are valued and where there's genuine scope to grow as the business continues to evolve. For further details, please contact Jon.Brass @Circle Recruitment.com Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

Private Secretary & Strategic Office Lead to the CEO Location: West London Salary: £51,623 – £53,968 per annum (dependent on experience) Contract: Full-time, permanent About the Role We are seeking an exceptional and highly organised Private Secretary & Strategic Office Lead to support a Chief Executive Officer within an FE organisation in West London. This is a unique and high-profile role combining strategic delivery, executive support, and senior stakeholder engagement. You will act as a trusted advisor and key partner to the CEO, ensuring priorities are translated into clear actions and delivered effectively across the organisation. Key Responsibilities Strategic Delivery & Change • Support the CEO in translating organisational strategy into clear programmes, projects, and delivery milestones, • Track and monitor strategic initiatives, ensuring progress and accountability, • Maintain dashboards, action trackers, and reporting frameworks, • Identify risks and dependencies, escalating issues where required, • Support organisation-wide change programmes and new ways of working Executive Support to the CEO • Act as a trusted advisor, supporting decision-making and strategic priorities, • Manage competing demands and act as gatekeeper to the CEO’s office, • Prepare high-quality briefings, reports and decision papers, • Ensure actions from meetings are tracked, delegated, and delivered, • Anticipate emerging risks, issues, and opportunities Executive Office Management • Oversee the CEO’s strategic diary, ensuring alignment with key priorities, • Coordinate internal and external meetings, ensuring full preparation and follow-up, • Manage correspondence with professionalism and discretion, • Attend key meetings, capturing decisions and ensuring actions are progressed Governance & Stakeholder Engagement Reporting & Information Management About You We are looking for a proactive, highly capable individual with strong judgement and the ability to operate at senior level. Essential: • Degree-level qualification or equivalent experience, • Significant experience supporting a CEO or senior executive, • Proven experience in strategic project delivery or executive office leadership, • Experience managing complex priorities in a fast-paced environment, • Strong stakeholder management skills, including influencing senior leaders, • Experience preparing high-quality briefings, reports and board papers, • Excellent organisational, analytical, and communication skills, • High levels of discretion, professionalism, and political awareness Desirable: • Project management qualification (e.g. PRINCE2, APM, MSP), • Experience in education, public sector, or a regulated environment, • Experience supporting governance processes or boards What’s on Offer • Competitive salary: £51,623 – £53,968 (DOE), • Excellent benefits package, • Opportunity to work closely with senior leadership and shape strategic delivery, • A varied, high-impact role with real organisational influence, • Ongoing professional development opportunities Apply Now If you are an experienced executive support professional or strategic project lead looking to step into a high-impact leadership role, we would love to hear from you.

VMware Presales Solutions Architect - (VMware Cloud Foundation 9, VCF9, NSX vSAN ARIA) - Hybrid Infrastructure • £90,000 to £120,000 + £5,400 car allowance, • Build and Drive the VMware Practice, • Get BroadCom Knight Certified, • Huge Opportunity in top-level partner with exceptional growth plans VMware focused Presales Solutions Architect. Fantastic opportunity to join a leading VMware partner and multi-vendor Cloud & IT Infrastructure Solutions & Services Provider as they continue to grow out their top-level Presales Solutions Architecture and Technical Consultancy practices. MUST Have previous experience in VMware Presales Solutions Architecture at a UK Cloud & IT Infrastructure-focused Solution Provider/MSP This is a great time to get into this business and into a Senior position, which could quickly grow into a Principal or Practice Lead role in PreSales Solutions Architecture as they build out the practice If you're a VMware Presales Solutions Architect in the UK channel, then this is one we should talk about for you. Key Focus: VMware and Datacentre/Hybrid Infrastructure subject matter expert with a broad understanding of DC technologies, including major server, storage, virtualisation solutions and a depth of expertise in VMware specifically, you will be responsible for working with customers to provide Pre Sales and Solutions Architecture Services • VMware Cloud Foundation 9, VCF9, vSphere, vCenter, vSAN, NSX, VCF Operations, VCF Automation, HCX, ARIA, SDDC Any of the following Certifications will support your application but notessential as you will gfet these in the role: • Broadcom/VMware Certified Professional (VCP), • VMware Certified Advanced Professional (VCAP), • VMware Certified Implementation Expert (VCIX), • VMware Certified Design Expert (VCDX), • Broadcom Partner Certification - Proven Professional, • Broadcom Partner Certification - Certified Expert, • Broadcom Partner Certification - Broadcom Software Knight This is a great time to get into this business and into a Senior position which could quickly grow into a Principal or Practice Lead role in Presales Solutions Architecture If you're a VMware focused PreSales Solutions Architect in the UK channel, then this is one we should talk about for you. Exceptional opportunity to join an outstanding organization with a commitment to providing outstanding personal development and career opportunities. Please hit the button to Apply and/or call Tim Davey at InfraView for further info. VMware & Hybrid Infrastructure - PreSales Solutions Architect - VMware Cloud Foundation 9, VCF9, NSX vSAN ARIA £90,000 to £120,000 + £5,400 car allowance

2nd Line Support Engineer Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. My client is a well established, fast growing and multi-award winning IT Managed Services provider. Due to on-going success and growth they have an immediate requirement for a proven 2nd Line Support Engineer. The 2nd Line Support Engineer will be coming from a fast paced, client facing MSP background where you will have gained a range of technical skills and be driven by outstanding customer service. As 2nd Line Support Engineer you will have a broad range f technical skills across technology such as Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. You will have a proven background in both being part of a busy service desk but but comfortable going out to clients sites and doing on-site face to face support when needed. This is a great opportunity to join a fast growing MSP where they can offer you genuine opportunities for both technical and career development. You will be an integral part of the dynamic Service Delivery Team, at the forefront of delivering the highest levels of service in face-to-face and remote IT support to their clients. The role will be based out of their HO in North London initially 5 days a week and moving to hybrid working after probation which will be 3 days office / client site and 2 days from home. 2nd Line Support Engineer Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. Windows Server, Azure, O365, Active Directory, Sharepoint, VMware, Hyper-V, Networking, Backup, LAN, WAN, Wireless. MillsHill Recruitment acts as an employment business with regards to this permanent job opportunity.Regards MillsHill Recruitment Ltd

Job Title: 2nd / 3rd Line Support Engineer Location: Near Richmond, London (On-site) Salary: £38,000-£45,000 per annum Overview We’re hiring a 2nd/3rd Line Support Engineer to join a growing MSP, combining hands-on technical support with team coordination responsibilities. This is a great opportunity for someone looking to step into a leadership role while staying close to the technology. Key Responsibilities • Provide 2nd/3rd line support across Microsoft, cloud, and network environments, • Support and maintain Microsoft 365, SharePoint, and endpoint management solutions, • Assist with cloud administration, updates, and system improvements, • Coordinate workloads across engineers and support day-to-day service delivery, • Build strong client relationships and deliver excellent customer service Skills & Experience • Experience in a 2nd line role within an MSP, • Strong knowledge of Microsoft 365, Windows environments, and basic networking, • Exposure to firewalls (FortiGate desirable) and MDM solutions, • O365 conditional access and SharePoint setup, • PowerBI knowledge advantageous, • Good communication and organisational skills

Role: 3rd Line Support Engineer / Team Lead Location: London | Hybrid working Salary: £55,000 - £60,000 Benefits: Hybrid flexibility, career development, leadership opportunity, collaborative technical environment Our client, a leading managed technology and communications provider, is hiring a 3rd Line Support Engineer / Team Lead to support and develop a growing technical support function across the UK. This role offers the opportunity to lead a team of experienced 3rd Line Engineers while remaining hands-on technically, acting as a senior escalation point for complex infrastructure and support issues. You’ll play a key role in mentoring engineers, driving service excellence, and helping shape the future of the support function. What you’ll do • Lead and mentor a team of 3rd Line Engineers, • Act as the senior escalation point for technical issues across the UK support teams, • Manage and resolve complex 3rd Line support tickets, • Support infrastructure environments across Microsoft technologies, networking, and cloud services, • Drive continuous improvement across service delivery and support processes You’ll work closely with Service Desk teams, technical leadership, and wider infrastructure specialists to ensure high levels of customer service and technical delivery. What we’re looking for • Proven experience in a 3rd Line Support or Senior Infrastructure Support role, • Previous team leadership or mentoring experience, • Strong troubleshooting experience across Microsoft environments, servers, networking, and cloud technologies, • Experience working within an MSP or fast-paced support environment, • Excellent communication and stakeholder management skills The ideal candidate will bring a proactive mindset, strong leadership capability, and enjoy working in a collaborative, customer-focused environment. Why join? • Opportunity to lead and influence a growing support team, • Hybrid and flexible working culture, • Exposure to enterprise-level technologies and nationwide infrastructure projects, • Join a business focused on innovation, connectivity, and managed IT services, • Genuine opportunities for progression and professional development ?Apply now to take the next step in your technical leadership career.

Role: Service Desk Team Lead Location: London (Hybrid Working) Salary: Up to £60,000 Benefits: Hybrid working, training and certifications, career progression, collaborative culture, exposure to enterprise technologies Our client, a growing Managed Service Provider, is looking to hire a Service Desk Team Lead to support and develop their expanding technical support function. This role will operate as a senior escalation point across 1st, 2nd, and 3rd line support teams, helping to ensure high service standards, strong customer satisfaction, and efficient resolution of technical issues across a broad client base. Working within a fast-paced MSP environment, you’ll play a key role in supporting businesses with a wide range of IT services including Microsoft 365, cloud technologies, infrastructure support, cyber security, virtualisation, and disaster recovery solutions. This is an excellent opportunity for someone who enjoys combining hands-on technical work with team leadership and service improvement. What you’ll do • Act as the primary escalation point for complex technical issues across 1st, 2nd, and 3rd line support, • Lead, mentor, and support service desk engineers across daily operations and technical development, • Monitor service desk performance and ticket queues to ensure SLA targets and customer expectations are consistently achieved, • Support incident management, root cause analysis, and problem resolution across multiple client environments, • Assist with the implementation and support of Microsoft 365, infrastructure, cloud, networking, and security solutions, • Work closely with project, infrastructure, and customer success teams to improve service delivery and operational efficiency, • Drive continuous improvement across support processes, documentation, and customer experience You’ll collaborate with both technical and operational stakeholders to ensure a high-quality support service is delivered across a varied and growing customer base. What we’re looking for • Previous experience in a Service Desk Team Lead, Senior Service Desk Engineer, or similar position, • Strong troubleshooting experience across Microsoft technologies, Windows environments, networking, and infrastructure support, • Experience operating within a Managed Service Provider environment, • Good understanding of Microsoft 365, cloud services, security best practices, and modern IT support environments, • Experience handling escalated incidents and managing competing priorities effectively, • Strong communication and stakeholder management skills The ideal candidate will be technically strong, customer-focused, and comfortable working within a fast-paced, collaborative support environment. Why join? • Join a growing MSP supporting a broad range of modern IT environments and technologies, • Hybrid working model with flexibility, • Opportunity to lead and shape service delivery processes, • Exposure to cloud, cyber security, and infrastructure projects, • Ongoing professional development and certification support, • Clear progression opportunities within a growing technical team ? Apply now to take the next step in your leadership career within a growing MSP environment.

Local authority in greater London are currently looking for a senior data project manager to join their housing directorate for an initial period of three months. This is for a senior programme manager to initiate and deliver a Data Maturity programme as part of the Housing Improvement Programme initiated to respond to the Regulator of Social Housing judgement. The programme focus will be on improving data maturity and establishing data strategies for the Housing directorate. Candidates must have: • MSP qualification, • Experience of leading a data maturity programme, • Local government or large Housing Association experience, • Housing experience is desirable £588 per day inside Hybrid 3 months Initially If you would like to discuss the role further please apply for the role and one of the property team will call you to discuss.