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Senior IT Engineer - Broxbourne - MSP - £35k-£40k A fast-growing Managed Service Provider based near Broxbourne is looking for a Senior IT Engineer to join their close-knit team. This is a full-time, office-based role with travel to customer sites as required - a full UK driving licence is essential. You'll be the first point of contact but working at genuine 2nd and 3rd line depth - dealing with real issues and fixing them properly. You'll get huge exposure across Windows, M365, Azure, networking, VoIP, and cyber security, as well as the opportunity to be a key part of something that's genuinely growing. Ideas are welcomed here, not ignored. Responsibilities Day to day, you'll be: • Providing 2nd line technical support remotely and on-site, troubleshooting and resolving complex IT issues efficiently and professionally., • Working across Microsoft 365, Azure, Intune, and firewall technologies day to day., • Configuring, deploying, and maintaining switches, routers, firewalls, and wireless solutions., • Troubleshooting networking, Wi-Fi, connectivity, VoIP, and security issues., • Taking part in customer onboarding and site setup projects as the MSP continues to grow its client base., • Ensuring cyber security best practices are implemented and maintained across client environments., • Mentoring apprentices within the support team - sharing knowledge and helping them develop., • Building strong relationships with clients and contributing to account management., • Travelling to customer sites when required for onsite support and project work. What We're Looking For Essential: • 3+ years' experience in an MSP environment - essential., • Proven 2nd line IT support experience with strong troubleshooting ability., • Strong Microsoft 365 knowledge - Intune, Exchange, Teams, SharePoint, Azure AD., • Solid networking fundamentals - TCP/IP, DNS, DHCP, VLANs, firewalls, and VPNs., • Hands-on firewall configuration and management experience., • A good understanding of cyber security principles and a willingness to keep developing in this area., • Excellent communication and interpersonal skills - this is key to the role., • Organised, self-motivated, and comfortable keeping documentation up to date., • Full UK driving licence and right to work in the UK - both essential. Highly desirable: • Relevant certifications - Microsoft, CompTIA, or cyber security., • Intune device management - policies, application rollout, Autopilot deployments., • Device deployment experience - MDT, SCCM etc., • Office moves and site setups - networking, Wi-Fi, end-user environments., • Experience mentoring or training junior team members. What You'll Get • £35,000-£40,000 salary (DOE), • Your birthday off - every year, • BUPA private healthcare, • Pension scheme, • Funded professional development and certifications, • A genuine opportunity to be a key person in a rapidly growing business If you're an experienced MSP engineer who wants to stay technical, work with a team that encourages better ways of working, and grow with a business that's genuinely going places - this is the role. Interested? Don't worry if your CV isn't fully up to date - reach out to Gianluca @ CircleRecruitment dot com for a confidential chat. Key words: Senior IT Engineer, 2nd Line Engineer, 3rd Line Engineer, MSP, Managed Services, Microsoft 365, Azure, Intune, Windows Server, Networking, Firewall, Cyber Security, VoIP, Broxbourne, Hoddesdon, Hertfordshire, Harlow, Enfield, Waltham Cross, Stevenage Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role! We also offer an iPad if you refer a new client to us and we recruit for them. Follow us on Facebook - Circle Recruitment , Twitter - @Circle_Rec and LinkedIn - Circle Recruitment.

SolutionArchitect Upto£90,000OTE£150k Hybrid/Hertford Wehaveanexcitingopportunitywithourclient,aTechnologyServicesbusinesslaunchinganewManagedServices(MSP)division,andwe'relookingforanexperiencedSolutionsArchitecttohelpbuildandgrowthedivisionfromthegroundup. Workingwithanexistingclientbaseofaround2,000accounts,youllleadthesalesstrategy,supportaccountmanagersinidentifyingopportunities,andmanageearlycli... ZIPC1_UKTJ

Head of IT (DBS and credit checks required) Ware, Hertfordshire (Office-Based) | Hybrid Considered£65,000 – £80,00036 hrs: Mon–Thurs 9:00–17:15, Fri 9:00–17:00 The Opportunity My client, a well-established professional services client, is seeking a Head of IT / Technology to lead and evolve their IT function. This is a strategic, yet hands-on role suited to someone who can combine technical expertise with leadership and delivery. You will drive IT strategy, enhance systems, and ensure technology supports operational efficiency and future growth. Technology Environment • Infrastructure: Virtualised server estate in Azure, managed by an MSP, • Network: Fully managed by MSP, • Cloud: Fully Azure-based environment, • Cyber Security: Cyber Essentials & Cyber Essentials Plus accredited, with continuous MSP monitoring, • Finance Systems: Currently under tender for replacement, • Data & Reporting: Limited reporting currently; opportunity to introduce tools such as Power BI This role offers strong scope to modernise systems and improve reporting capability. The Role Reporting into senior leadership, you will own the technology roadmap and service delivery. Key Responsibilities Strategy & Leadership • Develop and deliver IT strategy aligned to business goals, • Identify improvements across systems, reporting, and processes, • Lead internal stakeholders and super users Service Delivery • Oversee IT operations alongside MSP, • Manage incidents, escalation, and service performance, • Ensure consistent, high-quality user experience Supplier & Budget Management • Manage MSP and vendors, ensuring SLA delivery, • Own IT budget, cost control, and supplier performance Projects & Transformation • Lead IT projects and system upgrades, • Support finance system replacement programme, • Drive enhanced reporting and data capability Cybersecurity & Compliance • Maintain Cyber Essentials+ standards, • Own policies, risk mitigation, and disaster recovery planning About You A hands-on IT leader comfortable operating at both strategic and technical levels. Experience • IT leadership (IT Manager level+), • Professional services experience preferred, • Strong MSP and supplier management, • Delivery of complex IT projects and change Technical Skills • Microsoft 365 & Azure environments, • Cloud infrastructure & service delivery models, • ITIL / Cyber Essentials frameworks, • Interest in data/reporting tools (e.g. Power BI) Personal Skills • Proactive, organised, and detail-focused, • Strong communicator with a customer-first mindset, • Collaborative and adaptable

Full-time | Office-based | Mon–Fri, 08:30–17:00 - £30,000 - £37,000 Location: Hoddesdon, Hertfordshire (with travel to customer sites as required) About the company: Our client is a fast-growing Managed Service Provider (MSP) based in Hertfordshire. They pride themselves on delivering exceptional IT solutions and support to our customers. As they expand, they are looking for a talented and motivated individual to join their team. They were recently voted runners up by Superops as the Emerging MSP of the Year, out of 300 MSPs. Role Overview: They are seeking an experienced 2nd Line / Senior IT Support Engineer who has a strong background working within a MSP environments. The ideal candidate will be passionate about technology, customer-focused, and eager to contribute to the team. Why This Will Appeal to You: • You stay technical. You are the first point of contact but are still working at second and third line depth., • You deal with real issues straight away and fix them properly., • Working with a small team that encourages ideas of better ways of working., • Huge exposure to a wide mix of Windows, M365, Azure, networking, VoIP and cyber security projects., • You want to grow with a business and become a key member of staff, that has new customers and new environments to get into. Key Responsibilities: • Provide 2nd line technical support to customers across a range of technologies., • Support end-users with remote and on-site assistance by troubleshooting and resolving complex IT issues efficiently and professionally., • Work with Microsoft 365, Azure, Intune, and firewall technologies., • Configure, deploy, and maintain systems including switches, routers, firewalls, and wireless solutions., • Troubleshooting networking, wi-fi, connectivity, VoIP and security issues, • Taking part with on-boarding and setup work as new customers join, • Ensure best practices in Cyber Security are implemented and maintained., • Travel to customers sites when required for onsite support and project work., • Collaborate with colleagues to deliver excellent customer service and meet SLAs., • Act as a mentor to the apprentices within the support team, providing guidance, training, and knowledge sharing. Essential Skills & Experience: • 3+ Years previous experience in an MSP environment., • Proven experience in a 2nd line IT support role, • Strong Microsoft 365 knowledge (Intune, Exchange, Teams, SharePoint, Azure AD)., • Good knowledge of Windows operating systems, • Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, firewalls, VPNs)., • Hands-on experience with firewall configuration and management., • Strong personal skills, developing relationships and assisting with account management of customers., • Good understanding and willingness to learn of Cyber Security principles and practices., • Excellent troubleshooting and problem-solving skills., • Ability to work independently and as part of a team., • Organised. Good at creating and keeping documentation up to date., • Ability to prioritise workload in a fast‑paced, SLA‑driven environment, • Right to work in the UK and Full UK driving license and willingness to travel to customers sites. (Essential), • Excellent communicator and interpersonal skills (key to this role)

Programme Controller / Scheduler – Air Traffic Management Systems (ATMS) Essex (Hybrid) SC Clearance Eligibility Required Copello are recruiting for a Programme Controller / Scheduler to join a leading organisation operating within the aerospace and air traffic management sector. This is an excellent opportunity to support the delivery of complex, safety-critical programmes that contribute to the advancement of air traffic management technology. Working within a high-performing PMO and project controls environment, you will play a key role in programme planning, scheduling, risk management, cost control, and performance reporting. The Role As a Programme Controller / Scheduler, you will work closely with Programme Managers, Engineering teams, Finance, and key stakeholders to maintain programme schedules, monitor performance, and provide the data and analysis required to support effective decision-making. Key responsibilities will include: • Managing and maintaining Integrated Master Schedules (IMS), ensuring all activities, milestones, dependencies, and resources are accurately reflected., • Analysing schedule performance, critical path activities, programme risks, and variances., • Producing performance metrics, forecasts, and Estimates to Complete (ETC) to support programme and financial reporting., • Supporting Earned Value Management (EVM) activities and ensuring programme changes are incorporated into baseline plans., • Monitoring programme timesheet bookings and investigating anomalies where required., • Facilitating programme risk reviews, maintaining risk registers, and supporting mitigation planning., • Supporting Programme Managers, Control Account Managers (CAMs), and Finance teams with baseline management and forecasting activities., • Developing and maintaining Work Breakdown Structures (WBS) and Organisational Breakdown Structures (OBS)., • Providing planning and estimating support for bids and proposals., • Producing regular programme reporting and analysis for senior stakeholders and review boards. About You We are keen to speak with candidates who have experience within project controls, programme controls, planning, or scheduling roles, ideally within complex engineering, aerospace, defence, aviation, or technology environments. You will ideally have: • Experience working in a Project Controls, Programme Controls, or Project Planning environment., • Strong working knowledge of Microsoft Project (MSP) and Microsoft Office applications., • Excellent analytical and reporting skills., • Experience managing and interpreting project data across multiple systems., • Strong communication skills and the ability to engage with stakeholders at all levels., • The ability to work effectively across multidisciplinary and geographically dispersed teams., • Commercial awareness and an understanding of programme delivery within complex project environments. Desirable experience includes: • Earned Value Management (EVM) or EVMS knowledge., • Experience supporting development or production programmes., • Familiarity with risk management and programme governance processes. What's on Offer • Opportunity to work on complex, safety-critical programmes., • Hybrid working arrangement., • Exposure to cutting-edge aerospace and air traffic management technologies., • Collaborative and supportive project environment., • Long-term career development opportunities within a growing organisation. If you're an experienced Programme Controller, Project Planner, or Scheduler looking for your next challenge, we'd love to hear from you

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