Msp jobs in HoddesdonCreate job alerts

Service Delivery CoordinatorSalary: £33,000 - £37,000Location: Hybrid (UK-based with travel required) We are working with a fast-growing Managed Service Provider that delivers cutting-edge IT services, business communications, and cyber security solutions to organisations across the UK and internationally. Due to continued growth, our client is looking to appoint a Service Delivery Coordinator to take ownership of provisioning, project coordination, and service delivery operations. This is a pivotal role, working closely with the Head of Technical to ensure seamless onboarding, delivery, and offboarding of client services. The Role As Service Delivery Coordinator, you will manage the end-to-end provisioning lifecycle-from initial order through to activation-while ensuring high-quality service delivery across IT, telecoms, and cyber security solutions. You will act as the key link between sales, engineering, customer experience, and finance teams, ensuring projects are delivered efficiently, on time, and to a high standard. Key Responsibilities Provisioning & Project Delivery • Own and manage provisioning across all customer projects, • Coordinate internal teams to ensure smooth handovers and delivery, • Plan resources and equipment to support project timelines, • Track progress, risks, and dependencies across multiple workstreams, • Maintain accurate project updates within CRM systems, • Manage hardware and licensing orders, • Organise technical calls, site surveys, and installations, • Support billing handovers and ensure accurate service activation, • Manage client termination requests in a secure and compliant manner, • Coordinate decommissioning, data handling, and access removal, • Ensure accurate final billing and contract closure, • Maintain technical documentation, runbooks, and knowledge bases, • Ensure compliance with internal, regulatory, and security standards, • Proven experience in provisioning within IT, telecoms, or cyber security environments, • Background in technical support or service delivery coordination, • Highly organised with strong project management capability, • Comfortable working in a fast-paced SME environment with hands-on responsibility, • Strong stakeholder management skills, including working with senior technical teams, • Salary of £33,000 - £37,000, • Hybrid working model, • Opportunity to join a growing, dynamic MSP environment, • Exposure to a wide range of technologies and projects

Senior Account Manager – Leading Microsoft MSP (Hertfordshire) Salary: Up to £70,000 basic + Commission + Annual EBITDA(R) Bonus Location: Hertfordshire (3-4 days per week in the office) Overview A leading Microsoft-focused Managed Service Provider based in Hertfordshire is seeking a Senior Account Manager to take ownership of an established customer portfolio. This is not a new business role — it is a strategic, relationship‑centric position focused on customer success, retention, and growth within an existing account base. The Senior AM will also act as a mentor to two junior Account Managers, providing guidance, support, and technical oversight to ensure outstanding service delivery across the team. Key Responsibilities Account Ownership & Customer Success • Manage and develop long-standing customer relationships within an established portfolio., • Conduct technical reviews, QBRs and service improvement sessions, identifying opportunities to enhance customer outcomes., • Drive customer satisfaction, renewal rates and overall account health. Retention & Upsell • Focus on protecting recurring revenue through exceptional service and engagement., • Identify upsell and cross-sell opportunities across Microsoft cloud, managed services, cyber solutions, professional services, and support offerings., • Develop account strategies that maximise value for both customer and MSP. Technical & Commercial Insight • Carry out detailed technical/commercial reviews to ensure solutions remain aligned with business needs and MSP best practice., • Work closely with technical teams to translate customer requirements into clear deliverables., • Maintain a strong understanding of modern Microsoft technologies, cloud services, and MSP service models. Leadership & Mentoring • Mentor and support two junior Account Managers, ensuring consistent standards across customer engagement., • Provide guidance on account planning, customer conversations, and commercial best practice., • Act as a senior point of escalation for complex customer scenarios. Experience Required • Proven success in an Account Manager / Senior Account Manager role within an MSP, IT services provider, or similar technical environment., • Strong understanding of Microsoft cloud solutions (M365, Azure, Modern Workplace, Security)., • Experience delivering customer success, retention, and growth in an existing account base., • Comfortable conducting technical reviews and translating technical concepts to commercial outcomes., • Experience mentoring or supporting junior team members (formal line management not essential)., • Excellent relationship management and communication skills. What’s on Offer • Up to £70k basic salary DOE, • Private health care, • 26 days annual leave + bank holidays, • Commission structure based on upsell/expansion within existing accounts, • Annual EBITDA(R) performance bonus, • Opportunity to take ownership of a warm, established customer portfolio, • Key senior role within a highly respected Microsoft MSP, • Collaborative, supportive culture with strong progression potential

Responsibilities: • Responsible for integrity of Development project Integrated Master Schedule (IMS) ensuring that all activities, events and milestones are logically linked and fully resourced., • Evaluate IMS critical path, schedule risk and variances., • Progress project plan and database regularly, providing performance metrics and Estimated Cost to Complete (ETC) for financial reporting and interpret trend data and provide metrics for review at Programme Monthly Review Boards., • Ensure contractual and programme changes are incorporated into the IMS to maintain a realistic baseline plan, on which Earned Value is generated and guide the Integrated Project Team on the use of EVMS., • Monitor the Programme Timesheet Bookings and report/investigate unexpected bookings to contracts., • Facilitate the company risk process by holding Programme Risk Review Boards, to identify and document risks, opportunities and mitigation actions. Provide analysis and reports., • Support to the Programme Manager, CAMs and Programme Accountant to establish a performance management baseline and budget authorisations for Production and Development programmes in MSP and bespoke internal tools. Collate and analyse finance data such as schedule derived Estimates to Complete (ETCs)., • Development of Programme Work Breakdown Structures (WBS) and Organisational Breakdown Structures (OBS)., • Support B...

Power BI & Analytics Lead - Ware - £65,000 to £70,000 per year - Hybrid 3 days per week on-site FryerMiles are delighted to be working with an award-winning MSP company to assist with their recruitment of a Power Bi & Analytics Lead based in Ware. Key Responsibilities include: • Act as the owner of business reporting across the organisation, • Design, build and maintain Power BI dashboards and reports issued by the leadership teams, • Maintain clear definitions for key business metrics and KPIs, • Translate complex data into clear practical business insight, • Work closely with stakeholders across different teams to understand reporting needs, • Communicate confidently with senior leadership and C-suite stakeholders, • Act as the main point of ownership for reporting across the organisation, • Recent 2-3 years of experience in an IT support role, within an MSP, • Experience with Microsoft Dynamics CRM, • Solid understanding with Power BI, including data modelling and dashboard development, • Excellent stakeholder management and engaging with C-suite stakeholders, • Microsoft certifications in either of the below - Microsoft Power BI data Analyst (PL-300, PL-200,PL-100), • Unders...

Vetting Business Development Manager Permanent Full time Stratford-upon-Avon £50,949.00 - £57,186.00 Those on the redeployment register will be given prior consideration. The main purpose of the role is to lead the development and modernisation of the Police National Vetting Service by driving organisational change, embedding continuous improvement and developing business growth. To oversee vetting performance improvement, implement service transformation, and ensure a high performing, compliant, customer focused national vetting service aligned to the Vetting Strategic Delivery Plan. To be accountable for delivery to the Force Vetting Board and senior leaders on change outcomes, strategic development and performance information and business intelligence. Main Responsibilities: • Lead the full lifecycle of service development and change projects, applying structured project and programme management methodologies (including PRINCE2/MSP where appropriate). Oversee change initiatives impacting systems, processes, service delivery and customer experience. Ensure that the implications of new initiatives on vetting demand, performance and resources are fully assessed, understood, and clearly communicated. Post implementation of change, lead on monitoring and continuous improvement to support benefits realisation and improve productivity and efficiency., • Lead and embed a continuous improvement culture across the vetting function by applying recognised CI methodologies and analytical tools to drive process reviews and organisational design activities to enhance efficiency, effectiveness and consistency of national vetting services. Influence senior stakeholders and practitioners to secure commitment and successful adoption of new processes, systems and practices. Conduct both demand analysis and forecasting to inform change planning and resource decision-making., • Lead the design, implementation and delivery of the Vetting Business Development Strategy by identifying and developing growth opportunities across public, private and voluntary sectors, ensuring financial sustainability. Build and maintain strong strategic relationships with partner organisations, clients and national stakeholders and lead collaborative activities to identify process improvements to enhance service delivery. Produce robust business cases and proposals that support investment, service expansion and innovation., • Lead the development of end-to-end performance and quality management of the vetting function, ensuring delivery against national standards, Force Vetting Board expectations, and Service Level Agreements by designing and maintaining robust performance frameworks, KPIs, dashboards and reporting tools. Analyse data to identify improvements and implement corrective action. Oversee development of quality assurance processes to ensure full compliance with the Vetting Code of Practice, Home Office guidance, and all national vetting standards., • Lead, motivate and develop the vetting workforce by fostering an engaged, high-performing team culture, promoting wellbeing, upholding professional standards and ensuring staff are supported, skilled and empowered to deliver an excellent national vetting service., • Casual Car User

Hertford, Hertfordshire (Hybrid – 3 days office / client sites).Applicants must have the right to work in the UK (no sponsorship available).MSP experience at 3rd Line level essential for this role.My client is a fast-growing Managed Service Provider based in Hertfordshire, delivering managed IT, c

The ideal candidate should possess strong troubleshooting skills, communication abilities, and experience in a managed IT services setting. Responsibilities include providing advanced technical support and resolving escalated issues across environments like Microsoft 365 and Windows Server.

A growing Managed Service Provider in Hertford seeks a skilled Project Engineer - Cloud & Modern Workspace to lead Microsoft cloud transformation projects.This role involves designing and delivering client solutions, managing multiple projects, and ensuring high-quality technical standards.Ideal for

A leading managed service provider in Hertfordshire is looking for a Senior Account Manager.This strategic role focuses on maintaining and growing existing customer relationships, providing mentorship to junior Account Managers, and driving overall account health.Applicants should have MSP sales exp

Our client has built a strong reputation for combining technical expertise with commercial impact, helping clients improve visibility, engagement, and ROI in highly competitive markets.Their approach is quality-led, focusing on insight, innovation, and measurable results rather than volume.This is a

Our client is known for their data-driven approach, technical expertise, and focus on delivering measurable ROI — combining paid media, analytics, and emerging AI strategies to stay ahead of the curve.This is an exciting opportunity for a Paid Media Manager to join a growing, high-performing team.

Field Engineer MSP - Burnley basedWe are a growing MSP looking for a dynamic Field Engineer to join our Burnley-based team.

A leading IT services company in the UK is seeking an experienced support professional to manage Microsoft environments and troubleshoot complex network issues.With a competitive salary range of £35,000 - £43,000 per annum, this role involves handling various support queries and maintaining backup

A leading construction engineering firm is seeking a Senior Infrastructure Engineer in Central London with a salary of up to £80k.The successful candidate will oversee core infrastructure, support LAN/WiFi configurations, and manage firewall operations.Key skills include Azure infrastructure manage

A leading technology company in the United Kingdom is seeking a Solution / Service Engineer to support strategic partnerships with Global System Integrators and Tier 1 Managed Service Providers.This hybrid role involves technical engagement, solution architecture, and operational readiness, requirin

The role requires strong MSP experience, M365 administration expertise, and effective communication skills.

A cloud security company in the UK seeks a dynamic MSP Sales Executive to identify and secure new business opportunities. This role requires at least 3 years of B2B sales experience, with a minimum of 2 years in channel sales or MSP relationships.

To be successful in this position, you will be a collaborative and influential IT leader with proven experience within the MSP sector. This is an exceptional opportunity for a capable IT Operations Manager to join a market-leading MSP that offers strong benefits, a positive culture, and a clearly de

A growing Managed Services Provider is looking for a skilled Service Delivery Manager to oversee the Service Desk function and drive operational excellence.This role involves leading a team, implementing ITIL processes, and ensuring customer satisfaction through effective service delivery.Candidates

Ideal candidates will have a strong technical background, MSP experience, and a commitment to continuous improvement.

A leading global partner in technology is seeking a Senior Internal Account Manager to drive customer engagement and build strong relationships.This role requires a minimum of 3 years of sales experience and is focused on strategic planning and collaboration.Offering a hybrid working model with comp

A leading cloud solution provider in the UK is looking for a Sales Manager to drive the growth of their Managed Service Provider ecosystem.This role involves developing business plans, managing sales processes, and maintaining strong relationships with partners.Candidates should have over 8 years of

A rental software company in the United Kingdom is seeking a Hybrid Support Specialist - Tier 1 to provide application/business support.The ideal candidate will have experience in 1st Line Support and possess skills in SQL Server, networking, and excellent communication.Responsibilities include mana

Candidates should have significant B2B SaaS experience, particularly in managing MSP relationships, and a proven record of meeting sales quotas. A leading SaaS technology provider seeks an International Account Executive to drive sales in the UK MSP market.

A leading IT solutions provider is seeking an experienced Sales Manager to manage and grow enterprise customer portfolios while leading a high-performing sales team.The ideal candidate has a proven track record in IT sales, capable of building relationships with senior stakeholders.This hybrid role

A managed service provider in the UK is seeking a Technical Alignment Engineer to join their growing service team.This role focuses on aligning client IT systems with best practices, enhancing security, and driving continuous tech improvements.Responsibilities include building relationships with cli

A marine conservation organisation is seeking a Technical Lead for IT MSP Procurement, responsible for developing IT service definitions and designing procurement strategies for global IT services.

A managed service provider in London is seeking an experienced 2nd Line Service Desk Engineer to join their dynamic support team.The ideal candidate will provide 2nd line support across multiple client environments, with responsibilities including troubleshooting complex Windows issues and managing

Project Manager to Lead the Finance & Solutions Transformation.Broster Buchanan is partnering exclusively with a key client that is entering a pivotal phase of growth as it transitions from a traditional.Value-Added Reseller and Systems Integrator.To support this shift, the business is seeking a Pro

A leading cybersecurity company is hiring a Partner Account Executive in Reading, UK, to drive SMB sales through partner recruitment and enablement.This role involves owning the sales quota, executing a full sales process, and collaborating across teams to ensure partner success.Ideal candidates hav

Are you ready to kickstart your career in networking with a world-class Cisco Gold and Fortinet Partner? Our client is a rapidly growing multinational powerhouse looking to invest in the next generation of networking talent.Join a dynamic and supportive NOC Engineering Team where you’ll be hands-o

A sports-focused organization is seeking an IT Manager to oversee the reliability and performance of its IT environment.The candidate will be responsible for leading the IT infrastructure planning and support, managing relationships with Managed Service Providers, and ensuring streamlined support fo

Facilitate communication between different departments and external partners involved in MSP operations. Previous experience in programme management or similar, preferably within an MSP environment. Strong understanding of MSP models and operations and applicable UK legislation.

A financial technology services provider is seeking a Systems Engineer to provide IT support services to users.The ideal candidate will have 2 years of IT experience, strong communication skills, and familiarity with Microsoft Windows and the Microsoft 365 stack.Responsibilities include managing sup

A technology services company in Greater London is seeking a Systems Engineer to provide IT support services.The ideal candidate will have at least 2 years of experience in desktop support or systems engineering and strong communication skills.Responsibilities include managing support queries and ma

Candidates should have experience within an MSP or IT services environment and a strong background in Continuous Improvement methodologies.

This office-based role offers flexibility, a modern office in the East Midlands, and opportunities for growth and influence within a successful MSP. Line IT Support Engineer – MSP – £45K. We are seeking a Senior IT Support Engineer for a UK MSP.

An award-winning IT company is seeking a Line 1 Service Desk Engineer to provide essential first-line technical support in a dynamic Managed Services Provider (MSP) environment.

A leading managed services provider in the UK is seeking an Assoc CIPD HR Manager to enhance HR operations.The role involves managing recruitment, onboarding, employee relations, and compliance with HR policies while ensuring employee engagement and development.Candidates should be qualified with a

A leading tech firm in Greater London is seeking a dynamic Solution / Service Engineer to support strategic partnerships with Global System Integrators (GSIs) and Tier 1 Managed Service Providers (MSPs).

A growing IT services company in London is seeking a Jr.Systems Engineer to provide IT support services and manage user queries.The ideal candidate should have at least 1 year of IT experience, particularly in Desktop Support, and knowledge of the Microsoft 365 stack.This role offers excellent caree

IT Support Engineer – MSP / Field Support – London-Based Clients (Mon–Fri). A well-established London-based MSP. London-based Managed Service Provider (MSP).

Technical Support Engineer - Windows MSP - Bristol - up to £40,000. I have partnered with a brilliant Microsoft MSP who are looking to grow their Support team. Windows Server | Microsoft 365 | Firewall | Network switches | Second Line Support | Service Desk | Support Engineer | 3rd Line Support | 2

A growing recruitment firm in Greater London seeks an experienced sales professional to lead a consultative sales process.You will manage your own pipeline from discovery to close, supported by an SDR team.The ideal candidate will have over 3 years of experience in managed services or professional s

A dynamic technology solutions provider in the East Midlands is seeking a Service Delivery Supervisor.This role involves ensuring the team delivers high-quality services while meeting departmental goals.The ideal candidate will have a background in leadership and customer service as well as expertis

A leading procurement service partner in London is seeking a Category Manager to lead procurement efforts for the contingent workforce across the UK and European markets.The ideal candidate will have over 5 years of experience in contingent workforce procurement, strong analytical skills, and knowle

A leading consultancy firm is seeking a Strategic Sourcing Manager to lead sourcing projects and provide market insights in London.The candidate should have at least 5 years of experience in contingent workforce procurement and strong skills in negotiation and analytics.This full-time role focuses o

The MSP Sales Executive will report to our VP of MSP Sales, Americas. This role requires a sales executive with a track record of exceeding targets and navigating sales cycles in the Managed Service Provider (MSP) channel. Collaborate with the marketing and product teams to develop materials, traini