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Cutover Manager - EPR Programme • 6-Month contract, • £550 - £650 + contract day rate Inside IR35, • Hybrid working, • Lead the organisation-wide cutover strategy, ensuring operational readiness across all services., • Plan, coordinate, and execute cutover activities including data migration, testing, training, and go-live support., • Establish and run the EPR Go-Live Command Centre, managing incident escalation, downtime processes, and rapid response protocols., • Manage risks, dependencies, and contingency planning for all cutover workstreams., • Engage with senior clinical, operational, and digital leaders, as well as external suppliers and system integrators., • Provide reporting, assurance, and updates to Programme Board and senior stakeholders., • Lead and develop cutover teams, ensuring staff are trained and prepared for go-live., • Significant experience leading cutover or go-live activities on large digital transformation programmes (ideally NHS/healthcare)., • Strong background in programme/project management methodologies (PRINCE2, MSP, Agile)., • Proven ability to manage complex risks, interdependencies, and operational readiness activities., • Experience with incident management, command centre operations, and downtime procedures., • Senior stakeholder engagement experience, including presenting to Boards and steering groups., • Experience working with EPR suppliers or system integrators., • Knowledge of NHS digital standards, assurance frameworks, and frontline digitisation programmes., • Strong strategic leadership skills and the ability to influence at senior levels., • Excellent communication, negotiation, and relationship-building abilities., • Analytical thinking and the ability to interpret complex data for decision-making. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

IT Support Technician – O365 NE Cambridge (Hybrid – office based initially, then typically 2–3 days per week from home) About the Role We are looking for a motivated IT Support Technician to join a rapidly growing team. In this role, you will support customers across the UK with their Microsoft cloud environments, focusing on Microsoft 365, Windows 11, and related technologies. You will work as part of a busy helpdesk team providing end-user support for Microsoft 365–based systems. The role requires strong problem-solving skills, the ability to diagnose and resolve technical issues efficiently, and excellent communication with users. This position offers a challenging and rewarding environment for ambitious technicians who are eager to grow their skills and build a long-term career in IT. Key Responsibilities: -Provide end-user support for Microsoft 365 environments -Support and troubleshoot Microsoft Windows 11 -Diagnose and resolve technical issues via telephone and email -Deliver excellent customer service while managing helpdesk requests -Escalate complex issues when necessary while maintaining ownership of tickets -Previous experience within a MSP / fast-paced helpdesk environment Key Skills: -End-user support of Microsoft 365 -End-user support of Microsoft Windows 11 -Excellent telephone and email communication skills Supporting Skills: -Working knowledge of Microsoft Exchange, Teams, SharePoint and Intune -Full clean driving licence If you are passionate about Microsoft technologies and want to grow your career in a supportive and forward-thinking IT environment, we would love to hear from you. At Polkadotfrog we do our very best to ensure both client and candidate satisfaction. If you require any reasonable adjustments such as access or information in an alternative format, please inform us as soon as you are able so that we can make the appropriate adjustments. Our team of Specialist Consultants have the skills, experience and passion to deliver a professional, personal and quality service. Our mission is to build long-term relationships and help clients and candidates find the perfect match. Whilst we would love to get back to every applicant, it is not always possible. If you haven’t heard from us within 5 days, please note that your application has not been successful on this occasion.

Principal Service Manager, Cambridge Roc Technologies delivers secure, transformational IT solutions across the UK, combining resilient infrastructure, advanced cyber security, intelligent automation, and modern cloud services. Our services are supported by a 24/7 Managed Services Operations Centre and backed by industry-leading security accreditations. As a Principal Service Manager, you will be a senior leader responsible for the overall health, success, and growth of strategic customer relationships. Acting as a trusted advisor, you will ensure services are delivered effectively, customers realise value, and long-term satisfaction and retention are achieved. This is a high-impact role for someone who thrives at the intersection of service delivery, customer success, and relationship management. Key Responsibilities • Build and maintain strong, senior-level customer relationships., • Own the end-to-end success of strategic and business-critical customers., • Ensure services meet contractual commitments, SLAs, and customer expectations., • Lead and manage onsite service teams., • Drive customer satisfaction, retention, and advocacy., • Identify service risks, issues, improvement opportunities, and growth potential., • Manage customer escalations to timely resolution., • Report on service performance, customer health, KPIs, and SLAs., • Collaborate cross-functionally to deliver continual service improvement., • Contribute to account strategy, communications, and business development., • Champion a “Our Customer, One Roc” culture and coaching mindset. Essential Skills & Experience • 5+ years’ experience in IT service management or large-scale IT service delivery., • Strong stakeholder management, including C-suite engagement., • Experience leading or coaching teams., • Excellent communication, organisation, and customer-focused skills., • Comfortable in fast-paced, high-pressure environments., • Eligible and willing to obtain Security Clearance. Desirable • Experience working for a Managed Service Provider (MSP)., • Strong understanding of enterprise technologies., • Experience driving operational or process improvements. Who You Are • Customer-focused, proactive, and solutions-driven., • Resilient, adaptable, and commercially aware., • A collaborative leader with a strong “One Roc” mindset. What We Offer • Enhanced holiday allowance – 25 days annual leave plus bank holidays., • Holiday Purchase Scheme – option to buy up to 10 additional days each year., • Enhanced Employer Pension Contributions – 5% employer contribution., • Private Medical Cover, • EV Salary Sacrifice Scheme., • Enhanced Family-Friendly Policies.

?? HIRING: SC Cleared Service Delivery Engineer (SDE) | Outside IR35 | Remote/ Cambridgeshire | Urgent ?? • Contract, • SC Cleared Service Delivery Engineer, • £505 OutsideIR35, • Remote | Initial 2 weeks onsite We are looking for an experienced SC Cleared Service Delivery Engineer to join a fast paced managed services environment on an initial 3 month Outside IR35 contract, with strong potential for extension. This role is primarily remote, with an initial onboarding period onsite in Cambridgeshire for the first 2 weeks with minimal travel thereafter. You will take technical ownership of customer platforms, ensuring stability, performance, and continuous improvement across modern cloud and endpoint environments. Essential Skills: ??Active SC Clearance (required) ??Strong experience working within a Managed Services (MSP) environment ??Proven background in Microsoft Intune and modern endpoint management ??Solid experience with Microsoft Azure and Entra ID / Azure AD ??Experience supporting enterprise environments at 3rd Line / Senior Engineer level ??Strong stakeholder and customer communication skills If you're looking for a role that combines technical ownership, a chance to improve customer environments and the chance to ensure the reliable delivery of IT services to customers, then this could be a brilliant role for you! Drop me your CV and contact number to £505 a day | OutsideIR35 | Please do not apply if not currently already SC cleared, thank you. JBRP1_UKTJ

Exciting Career Opportunity for IT Technicians! MSP or busy service desk expertise required. IT Technician’s |MSP - Client Facing IT. Our long-standing client is a dynamic Managed Service Provider (MSP) actively seeking skilled IT Technicians to join an expanding team.

Our client has built a strong reputation for combining technical expertise with commercial impact, helping clients improve visibility, engagement, and ROI in highly competitive markets.Their approach is quality-led, focusing on insight, innovation, and measurable results rather than volume.This is a

Our client is known for their data-driven approach, technical expertise, and focus on delivering measurable ROI — combining paid media, analytics, and emerging AI strategies to stay ahead of the curve.This is an exciting opportunity for a Paid Media Manager to join a growing, high-performing team.

Field Engineer MSP - Burnley basedWe are a growing MSP looking for a dynamic Field Engineer to join our Burnley-based team.

A growing Managed Service Provider is seeking a customer-focused 2nd Line Support Engineer to join their technical team in Ashford, United Kingdom.You will be responsible for providing support for a range of client environments, managing Microsoft technologies, troubleshooting networking issues, and

Strong experience in account management within an MSP environment and exceptional communication skills are essential.

Senior IT Support Engineer, MSP, Client facing, 3rd Line Engineer, MSP, Office 365, Azure AD, VM Ware/Hyper V, Windows Server 2008-2019, SQL, Cisco, Active Directory, Power BI, Scripting – 45K. Senior IT Support Engineer – MSP – 45K. ROLE: We have a Client facing 3rd Line IT Support role with

Candidates should have 3+ years of IT experience, particularly in MSP settings, and possess a full UK driving licence.

A leading cybersecurity solutions provider in Greater London is seeking a detail-oriented Senior Legal Counsel.This role involves drafting and negotiating SaaS contracts, providing legal support to sales teams, and ensuring contracts align with compliance strategies.The ideal candidate will have 3��

A leading consultancy firm is seeking a Strategic Sourcing Manager to lead sourcing projects and provide market insights in London.The candidate should have at least 5 years of experience in contingent workforce procurement and strong skills in negotiation and analytics.This full-time role focuses o

Proven experience in a 2nd line IT support role within an MSP environment. Gain strong exposure to MSP operations and best practices. I’m working with a growing and well-established Managed Service Provider (MSP) in London that is looking to add an experienced and adaptable.

A growing IT services company in London is seeking a Jr.Systems Engineer to provide IT support services and manage user queries.The ideal candidate should have at least 1 year of IT experience, particularly in Desktop Support, and knowledge of the Microsoft 365 stack.This role offers excellent caree

A leading IT service provider based in Pocklington is seeking a Security Engineer to manage their IT security posture.The candidate will monitor systems and ensure compliance with standards like ISO27001 and Cyber Essentials Plus.This hands-on role requires experience in a technical position within

A growing MSP business in the United Kingdom is seeking a Sales Leader to drive sales growth and shape the future of the company.

A well-established managed service provider is looking for an experienced IT Support Engineer to join their team in London.This role offers a hybrid work structure, allowing for a blend of onsite client support and remote assistance.The ideal candidate will have over 3 years of experience in a multi

A progressive IT Managed Service Provider in York seeks a 1st/2nd Line IT Support Engineer to join their team.The role includes providing technical support, problem-solving, and ensuring customer satisfaction.Ideal candidates should have at least 2 years of experience in technical support, a strong

Technical Support Engineer - Windows MSP - Bristol - up to £40,000. I have partnered with a brilliant Microsoft MSP who are looking to grow their Support team. Windows Server | Microsoft 365 | Firewall | Network switches | Second Line Support | Service Desk | Support Engineer | 3rd Line Support | 2

A growing Managed Service Provider in the London area is seeking an experienced IT and Cybersecurity Sales Account Director to manage a portfolio of medium and large enterprise clients.This role involves building long-term partnerships, driving technology-led growth, and ensuring customer satisfacti

A leading IT services company in the UK is seeking an experienced support professional to manage Microsoft environments and troubleshoot complex network issues.With a competitive salary range of £35,000 - £43,000 per annum, this role involves handling various support queries and maintaining backup

At TD SYNNEX, we’re looking for a Senior Internal Account Manager to take customer engagement to the next level — someone who’s strategic, relationship-driven, and ready to turn conversations into long-term partnerships.You’ll guide decisions, uncover opportunities, and position TD SYNNEX as

Knowledge of Managed Service Provider (MSP), Technology Service Provider (TSP), and Security industry.

A marine conservation organization is seeking a Technical Lead for IT MSP Procurement.

A leading technology company in the United Kingdom is seeking a Solution / Service Engineer to support strategic partnerships with Global System Integrators and Tier 1 Managed Service Providers.This hybrid role involves technical engagement, solution architecture, and operational readiness, requirin

A growing Microsoft-focused cloud services business in Stratford-upon-Avon seeks a Head of Cloud Services to lead end-to-end performance of its cloud division.This role involves working closely with the CEO on business performance, refining managed services, and ensuring strong service delivery.The

The role requires strong MSP experience, M365 administration expertise, and effective communication skills.

To be successful in this position, you will be a collaborative and influential IT leader with proven experience within the MSP sector. This is an exceptional opportunity for a capable IT Operations Manager to join a market-leading MSP that offers strong benefits, a positive culture, and a clearly de

A leading IT solutions provider in the UK is seeking a Principal Service Manager to oversee the health and success of strategic customer relationships.In this role, you will ensure that services are delivered effectively and customer satisfaction is achieved.The ideal candidate will have over 5 year

Ideal candidates will have a strong technical background, MSP experience, and a commitment to continuous improvement.

A growing Managed Services Provider is looking for a skilled Service Delivery Manager to oversee the Service Desk function and drive operational excellence.This role involves leading a team, implementing ITIL processes, and ensuring customer satisfaction through effective service delivery.Candidates

A cloud security company in the UK seeks a dynamic MSP Sales Executive to identify and secure new business opportunities. This role requires at least 3 years of B2B sales experience, with a minimum of 2 years in channel sales or MSP relationships.

A growing Managed Service Provider in the UK is seeking a Cyber Security Engineer to join their technical team.The ideal candidate will leverage their service desk or infrastructure background to specialize in security.Responsibilities include responding to cyber security incidents, monitoring secur

This role involves providing technical support in an MSP environment, troubleshooting escalated issues, and collaborating closely with other engineers.

A growing recruitment firm in Greater London seeks an experienced sales professional to lead a consultative sales process.You will manage your own pipeline from discovery to close, supported by an SDR team.The ideal candidate will have over 3 years of experience in managed services or professional s

A leading procurement service partner in London is seeking a Category Manager to lead procurement efforts for the contingent workforce across the UK and European markets.The ideal candidate will have over 5 years of experience in contingent workforce procurement, strong analytical skills, and knowle

A leading construction engineering firm is seeking a Senior Infrastructure Engineer in Central London with a salary of up to £80k.The successful candidate will oversee core infrastructure, support LAN/WiFi configurations, and manage firewall operations.Key skills include Azure infrastructure manage

A leading IT solutions provider is looking for a Cyber Security Lead to drive security delivery for client environments.This hands-on leadership role involves designing security solutions, leading incident response, and advising clients on best practices.Candidates should have a strong background wi

The ideal candidate will have experience in an MSP environment and hold or be working towards Microsoft qualifications.

Operations & Service Support Coordinator – MSP. Are you a highly organised multitasker with experience in fast-paced service environments? We’re hiring an Operations & Service Support Coordinator for a leading UK-based Managed Service Provider (MSP). MSP, IT services, or technical environment).

A managed services organization in Bolton is seeking a Senior NOC Engineer to step into a leadership position.The role involves overseeing a team, managing daily operations, and ensuring high service standards.Candidates should have experience in network operations and possess strong communication s

A leading managed services provider in the UK is looking for a Senior Account Manager to manage key client relationships and drive new business growth.This position demands strong experience in strategic account management, particularly in the cybersecurity sector.In addition, excellent communicatio

Join this successful IT MSP in the education sector, delivering critical IT services to over 5,000 schools across the UK. This is your chance to become the Operations Director of one of the fastest‑growing IT MSPs in the country. Previous experience in an IT MSP is essential, ideally within the ed

Experience working within an MSP or structured IT services environment. This is an excellent opportunity for someone with 1 3 years experience working in an MSP or structured IT service desk environment, who is comfortable working within SLA-driven support environments and managing ticket queues.

The ideal candidate has over 5 years of relevant experience and a deep understanding of MSP processes.

A leading aerospace and defense firm in the UK is seeking a Project Scheduling Team Lead.In this role, you will be responsible for leading the development of complex project schedules and coordinating a diverse team of schedulers.Ideal candidates will have robust knowledge of Project Management prac