Operational excellence jobs in BerkhamstedCreate job alerts

Role Overview: Join Our Team at Busy Bees – Leading Nursery Group in the UK Are you a passionate leader with a background in early childhood education and management? As an Assistant Centre Director at Busy Bees, you will support the Centre Director in overseeing the day-to-day operations of the centre. This is a fantastic opportunity for someone who thrives in a dynamic, fast-paced environment and wants to make a difference in the lives of children while leading a team towards educational excellence. About Us Busy Bees is the UK's leading nursery group, with nearly 400 nurseries across the UK and more overseas. We are dedicated to giving every child the best start in life and are proud to have won awards for our workplace culture. At Busy Bees, we ensure that every member of our team feels heard, valued, and nurtured. Why Work at Busy Bees? We offer a supportive environment that empowers you to create engaging, educational spaces where children can thrive. As part of our team, you’ll be introduced to our unique Bee Curious curriculum, designed to foster curiosity and confidence in young learners. Our Charitable Commitment Through our partnership with BBC Children in Need, we offer fantastic opportunities for community involvement and fundraising to support children's lives. About our Nursery No Information Provided - contact your Talent Acquisition Partner Busy Bees Benefits • Competitive salary, • Ongoing professional development and career progression, • Our ‘Hive’ benefits and wellbeing hub, with discounts across a huge range of retailers, • Up to 28 days holiday per year (including bank holidays), • Your birthday off – it’s our gift to you!, • 50% childcare discount, • Enhanced family leave and return to work bonus, • Menopause support through Peppy, • Financial support through Salary Finance, • Employee Assistance Programme and Mental Health First Aiders, • Cycle to Work scheme, • Easy access to your workplace pension through Cushon, • Discounted Private Medical Insurance (PMI) Join our supportive and collaborative work environment, learn from experienced colleagues, and make meaningful connections. If you are ready to make a positive impact in the field of early childhood education and childcare, we encourage you to apply for the Nursery Manager position at Busy Bees. Apply now to be part of our dynamic team and take the next step in your career. Role Responsibilities: Key Responsibilities • Support the Centre Director in overseeing the daily operations and maintaining educational standards., • Assist in developing and delivering an engaging, high-quality curriculum tailored to the needs of children., • Ensure the centre complies with all relevant regulatory requirements and maintains high safety and health standards., • Provide leadership and mentorship to staff, ensuring a cohesive and motivated team., • Lead efforts to enhance customer satisfaction by delivering exceptional service and promoting a positive centre experience for families., • Assist with administrative tasks, including scheduling, payroll, and recruitment., • Manage operational records and support financial planning to ensure sustainability. Required Qualifications: Ideal Candidate:, • An approved Level 3 qualification or above in early years education., • Experience within an early years setting, with leadership or supervisory experience ideally as either a Assistant Nursery Manager or Deputy Nursery Manager., • Proven track record of ensuring educational excellence and curriculum development., • Strong communication and organisational skills, with a focus on teamwork., • Experience in maintaining compliance with regulatory standards and health and safety protocols.Lead with passion and help create a nurturing learning environment—apply now!

Description The AWS Data Centre Facilities Manager leads critical infrastructure operations at strategic AWS facilities that power cloud computing services worldwide. This role combines operational excellence, technical expertise, and team leadership to ensure continuous facility availability while driving innovation and cost efficiency. This position requires hands-on oversight of mission-critical infrastructure and leadership of integrated Data Centre Systems and Mechanical & Electrical teams. The Facilities Manager maintains operational standards, security protocols, facility certifications, and manages third-party vendor relationships while implementing processes that enhance infrastructure reliability and reduce operational costs. Key job responsibilities Operations & Infrastructure Management • Manage 24/7 site engineering operations, including shift planning, maintenance schedules, and Planned Preventative Maintenance (PPM), • Oversee critical infrastructure systems including electrical components (feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units) and mechanical systems (chillers, pumps, air handling units), • Drive Power Usage Effectiveness (PUE) improvements, optimising cooling, power, and infrastructure for maximum efficiency, • Manage and optimise space and power to maximise opportunities for growth and operational efficiency, • Plan and deliver site infrastructure projects on time, within scope, and on budget, • Budget & Cost Management, • Vendor & Stakeholder Management Leadership & Team Development • Lead, inspire, and develop teams of experienced technical professionals, • Act as a role model, driving service excellence, training, and development for all team members, • Foster an inclusive environment that encourages innovation and empowers team members to solve complex operational challenges, • Implement rigorous training programs that prepare staff for various operational scenarios through systematic skill development Compliance & Safety • Ensure adherence to and exceed Health & Safety standards in all operations, • Maintain compliance with health & safety, security procedures, and compliance accreditations, • Ensure understanding of UK regulatory requirements, particularly health and safety legislation, • Maintain a safe working environment and drive continuous safety improvements, • Risk Management & Incident Response Basic Qualifications • Experience in people management and team development, • Experience in engineering work, managing large-scale services, • Experience maintaining SLAs through the implementation of proactive issue detection and reporting, • Experience operating a mission-critical team or product, • High school or equivalent Preferred Qualifications • Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field, • Knowledge of the electrical and mechanical systems involved in critical data center operations including systems such as feeders, transformers, generators, switchgear, UPS systems, ATS units, PDU units, chillers, pumps, air handling units, and CRAC units, • Experience in a management position with 5 or more direct reports, • Experience working in data centers with an emphasis on building and equipment operation Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (___) to know more about how we collect, use and transfer the personal data of our candidates. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit ___ for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - Amazon Data Services UK Limited - E17 Job ID: A3142700

Facilities Manager – Contract Role (Hemel Hempstead) Location: Hemel Hempstead Contract: 12 months We’re looking for a Facilities Manager in Datacenter Environment to join our team on a contract basis. This role combines operational excellence, technical expertise, and leadership to ensure continuous facility availability while driving innovation and cost efficiency. ✅ What we’re looking for: • Leaders with an Engineering background, (Ideally DC but not essential), • Strong background in technical engineering, telecoms, infrastructure, cabling, or networking, • Experience managing complex environments and leading teams, • Excellent problem-solving and organizational skills Datacenter experience is a plus, but not required. If you have a solid technical foundation and leadership skills, we’d love to hear from you! Key Responsibilities: • Oversee facility operations and maintenance, • Ensure compliance with safety and operational standards, • Drive cost efficiency and process improvements Why join us? • Work in a dynamic, innovative environment, • Competitive contract terms, • Opportunity to make an impact

Join OCI’s Edge Security team as a Principal Engineer to architect and deliver cloud-scale DDoS protection.You’ll lead design for high-performance detection and mitigation systems, drive automation and operational excellence, and set the technical direction for customer-facing DDoS capabilities

Fraud & AML Monitoring Data Scientist - permanent. The Data Scientist is a member of the Fraud Monitoring and Analysis team within our operational planning centre of excellence at M&G.

About Toptal Toptal is a global network of top talent in business, design, and technology that enables companies to scale their teams, on-demand. With $200+ million in annual revenue and team members based around the globe, Toptal is the world’s largest fully remote workforce. We take the best elements of virtual teams and combine them with a support structure that encourages innovation, social interaction, and fun. We see no borders, move at a fast pace, and are never afraid to break the mold. Job Summary: HireGlobal by Toptal makes it simple and cost-effective for companies to hire, pay, and manage global talent. As a new business within Toptal, HireGlobal combines the agility of a startup with the scale, resources, and operational excellence of one of the world’s largest fully distributed companies. This is a rare opportunity to build and scale a global payroll and contractor management platform from the ground up — with access to world-class engineering, design, and operational expertise. We’re looking for a self-starting, customer-obsessed VP of Product to own the product vision and lead HireGlobal’s end-to-end product strategy. This leader will shape the roadmap, scale the Product team, and partner closely with Engineering, Operations, Legal, Finance, Sales, and the General Manager to deliver a platform that is efficient, compliant, automated, and delightful for clients and workers worldwide. You will set the direction, drive alignment across teams, and guide the development of both our external product and internal operational tech stack. This is a remote position. Resumes and communication must be submitted in English. Responsibilities: The following information is intended to describe the general nature and level of work being performed. It is not intended to be an exhaustive list of all duties, responsibilities, or required skills. Product Leadership & Strategy • Own the vision, strategy, and roadmap for HireGlobal across global payments, onboarding, billing, and worker experiences., • Translate company goals into product objectives that drive growth, automation, and world-class user experience., • Lead prioritization across teams, ensuring high-impact initiatives are clearly scoped and aligned with business goals., • Track progress, remove obstacles, assess risks, and proactively communicate trade-offs and mitigation plans., • Work closely with the engineering team to increase product velocity, stability, and technical quality., • Enable the team of Product Managers, Designers, and Engineers to do the best work of their careers., • Foster a culture of ownership, clarity, high standards, and customer-centric thinking., • Coach and mentor team members, provide feedback, conduct performance reviews, and implement performance improvement plans, if needed., • Partner deeply with Operations, Compliance/Legal, Finance, Support, Sales, and Engineering to ensure product decisions reflect stakeholder input and regulatory requirements., • Establish credibility and trusted relationships across teams, balancing business needs with technical and compliance constraints., • Roll up your sleeves to write or refine user stories, problem statements, acceptance criteria, or PRDs., • Break down ambiguous, complex product areas into clear, actionable plans., • Onboard into Toptal and HireGlobal’s operational frameworks, product suite, and business model., • Work cross-functionally with Design, Engineering, and senior leadership to refine product strategy., • Organize and prioritize the high-level roadmap., • Take full ownership of HireGlobal’s product direction and quarterly planning., • Launch high-impact features while exercising strong judgment and independence., • Establish product processes, rituals, and standards., • Drive end-to-end delivery across all product lines, ensuring scalability, feature parity, and a world-class experience., • Independently uncover new product opportunities and strategic bets., • Establish a repeatable, scalable product operating model., • Deliver a strong track record of impactful releases across payments, billing, onboarding, compliance, and customer experience., • Improve operational efficiency through automation and internal tooling., • Bachelor’s degree required; technical degree preferred., • 10+ years of Product Management experience, with at least 5+ years in B2B platforms, • 3+ years of experience leading Product Managers or managing cross-functional product groups, • Proven track record of owning and scaling complex B2B SaaS products — ideally in fintech, payments, HR tech, or payroll., • Experience working with third-party system integrations (payment processors, KYC vendors, banking APIs, etc.)., • Comfortable working with SQL or spreadsheets to analyze data, as well as conducting research with internal and external users., • Deep experience using data, research, and experimentation to guide decisions., • Ability to collaborate with Design to review wireframes, simplify flows, and create intuitive user experiences., • Extremely high bar for clarity, quality, and detail in product specs., • Ability to work in a fast-paced, rapidly growing company and handle a wide variety of challenges, deadlines, and a diverse array of contacts., • Be humble, willing to learn, and do whatever is needed to help us accomplish our goals., • Outstanding written and verbal communication skills.

Shape the Future of Customer Engagement As the Director, Head of Lead Acquisition, you are the architect of Evotec’s global customer engagement strategy. This is not just a leadership role—it’s a mission-critical position that drives how we connect with outside. You will lead a high-performing global team, ensuring every customer inquiry becomes an opportunity for impact. From optimizing digital commerce platforms to orchestrating strategic outreach initiatives, your work will define how Evotec is experienced across every touchpoint. You will own the global inquiry ecosystem, setting standards for speed, accuracy, and professionalism while championing innovation and continuous improvement. Beyond operational excellence, you will support global campaigns and events, aligning them with commercial objectives to amplify Evotec’s visibility and position us as a top-tier partner in life sciences. Your leadership will foster trust, strengthen partnerships, and accelerate growth. Key Responsibilities Global Inquiry & Communication Leadership • Drive customer engagement by overseeing and optimizing worldwide inquiry routing for timely, accurate, and meaningful responses., • Establish and enforce global communication protocols that ensure consistency, efficiency, and proactive engagement., • Lead qualification and monitoring processes, ensuring strategic alignment and continuous improvement., • Define and track KPIs to measure impact, optimize performance, and fuel business growth. Digital Commerce & Campaign Strategy • Own global commerce inquiry management and ensure seamless integration with organizational processes., • Partner with marketing and commercial teams to design and execute digital engagement strategies that convert interest into action., • Support global campaigns through centralized list generation, outreach tools, and analytics. Event & Strategic Outreach Leadership • Deliver world-class global event support—from planning and sales coordination to post-event reporting and follow-up., • Manage and optimize strategic lists (venture capital contacts, key stakeholders) to enable targeted outreach., • Ensure data accuracy and actionable insights through robust analytics and database management. What You Bring • Proven expertise in global communication workflows, CRM systems, and inquiry management., • Strong understanding of e-commerce platforms, digital marketing technologies, and business intelligence tools., • Experience leading global teams and managing complex, cross-functional projects., • Exceptional communication and stakeholder engagement skills—you influence at every level., • Ability to implement scalable processes and drive adoption across diverse teams. Why This Role Matters • You will define how Evotec engages with the world—from first inquiry to lasting partnership., • Your leadership will shape global strategies, optimize digital platforms, and elevate brand visibility., • You’ll have the mandate to innovate, lead transformation, and deliver measurable impact on growth. Requirements • 3+ years of experience in global communication management, outreach operations, or commercial leadership roles., • Understanding of Evotec capabilities and end-to-end offerings, • Science degree, • Fluent in English. FR : Dans le cadre de sa politique Diversité, Evotec étudie, à compétences égales, toutes les candidatures dont celles des personnes en situation de handicap. ENG : In the frame of our Diversity policy, Evotec considers, with equal competences, all applications including people with disabilities.

Clinical Application Manager Full-time | 37.5 hours per week | Monday–Friday We are seeking a dynamic and forward-thinking Clinical Application Manager to join our Group IT function. This is an exciting opportunity to play a key role in shaping the technology that underpins clinical excellence across a large, complex, and fast-moving healthcare organisation. What You’ll Bring • 3+ years’ experience supporting and managing clinically facing IT applications within large-scale organisations (approx. £250M+ revenue, 5,000+ users, 20+ sites)., • 3+ years’ team leadership experience, including managing complex workloads and delivering large-scale projects., • A strong background in service delivery, including managing relationships with third-party suppliers., • Up-to-date understanding of data protection, information security, and information governance., • Exceptional interpersonal and customer-focused skills, with the ability to build strong relationships across clinicians, operational teams, IT colleagues, and suppliers., • Proven analytical and problem-solving ability, including data analysis and reporting using established tools., • The ability to translate technical information into clear, accessible language for non-technical audiences., • Experience in mentoring, coaching, and developing team members., • Experience working in a private healthcare clinical or IT environment., • ITIL certification (required)., • Experience in designing and delivering application training., • High levels of self-motivation, organisation, and initiative, with a proactive approach to personal development and continuous learning., • Lead, mentor, and manage a team of clinical application specialists, providing direction, support, and ongoing professional development., • Foster an inclusive, collaborative team environment that champions knowledge sharing, continuous improvement, and innovation., • Conduct regular performance evaluations, set clear objectives, and provide constructive feedback to support growth., • Oversee the development and implementation of strategies that enhance, evolve, or replace clinical applications - driving efficiency, supporting high-quality patient care, and enabling operational innovation., • Manage the ongoing maintenance and optimisation of clinical applications, ensuring performance, stability, security, and alignment with evolving organisational needs., • Create, maintain, and continuously improve robust testing methodologies to ensure consistent, high-quality testing of upgrades, new functionality, and new systems - working closely with suppliers and internal teams to identify and resolve issues.

Mller UK & Irelandis wholly owned by Unternehmensgruppe Theo Mller which employs over 31,000 people throughout Europe.In the UK, Mller develops, manufactures and markets a wide range of branded and private label dairy products made with milk from 1,300 farmers in Britain.Mller is ranked within t

An international investment company is seeking a Group Chief Operating Officer (COO) to lead operational excellence and digital transformation. The position is based in London or Cyprus with an emphasis on building a sustainable operational model for the future.

This role demands a commercially driven leader skilled in operational improvement and financial management.

The role involves operational leadership, managing relationships across various departments, and establishing scalable processes within the Onyx organization.

Head of Operational Excellence. A fast‑paced, values‑led environment where collaboration, accountability, and excellence sit at the heart of everything we do. Lead the development and delivery of a group‑wide Operations Excellence strategy, embedding Lean, TPM and continuous improvement across

This role involves operational leadership within the Onyx organization, emphasizing relationship-building with various stakeholders and the ability to manage complex operational frameworks.

Head of Operational Excellence. A fast‑paced, values‑led environment where collaboration, accountability, and excellence sit at the heart of everything we do. Lead the development and delivery of a group‑wide Operations Excellence strategy, embedding Lean, TPM and continuous improvement across

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Deliver with Evri this Christmas – It’s NOT too late to join us! .Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Earn £15-£18 per hour OTE+ £100 Learning payment .The Christmas Countdown is on! – High demand, lots of parce

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Deliver with Evri this Christmas – It’s NOT too late to join us! .Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Earn £15-£18 per hour OTE+ £100 Learning payment .The Christmas Countdown is on! – High demand, lots of parce

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Deliver with Evri this Christmas – It’s NOT too late to join us! .Remember to check your CV before applying Also, ensure you read through all the requirements related to this role.Earn £15-£18 per hour OTE+ £100 Learning payment .The Christmas Countdown is on! – High demand, lots of parce

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

And this isn’t just any job.Now hiring at Stokebury Lodge in Amersham – a vibrant supported living service where your work truly matters.Day shifts across Monday–Sunday, 08.Stokebury Lodge is a purpose-built supported living service in Amersham, offering four self-contained one-bedro

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Female Senior Support Worker – Barnet, Greater London.Holidays: 28 days inclusive of bank holidays.Flexible shift patterns to suit your lifestyle.Full induction to Care Certificate standards.Free training and apprenticeships in Health & Social Care.Career progression and development opportunit

Make extra money in a way that suits you — anytime, any day.Take charge of your earnings by becoming a self-employed delivery rider with Just Eat.Flexible hours – choose your own schedule and work when it suits you.Weekly pay – get paid, every week.No experience needed – just bring your moti

Support Worker - Driver preferable to support service users to and from appointments, day trips etc using the service vehicle.A D1 UK driving licence is required for this.Flexible Additional Holiday Purchase Scheme.Full induction programme to Care Certificate Standards.Dedicated learning & devel

Is this the role you are looking for If so read on for more details, and make sure to apply today.Everyone who works at Lidl brings something unique to the table - but we also have a whole lot in common.Were reliable, organised and ready to go far.As a Retail Shift Manager at Lidl, youll help us mai

Excellence drives us to be the best at what we do, while Innovation fuels our progress.

Digital Marketing Data AnalystAbout the RoleWe have an exciting opportunity for a detail-oriented and analytical individual to join our Marketing team as a Digital Marketing Data Analyst.The successful candidate will identify, evaluate, and recommend new opportunities to enhance data-driven strategi

Deliver with Evri this Christmas – It’s NOT too late to join us! \n Earn £15-£18 per hour OTE+ £100 Learning payment \n The Christmas Countdown is on! – High demand, lots of parcels, and we need local drivers to keep the magic moving!\n There’s still time to sign

Go GreenwithATA Sameday! Join Us as a Delivery Driver!.Hey, futureEco-Hero! Looking for a job where you can make a difference and earn great money?.Mileage Reimbursement:Get paid £0.Green Delivery:Drive an electric van and help us save the planet, one delivery at a time.Flexibility:Were open 7 days

Were looking for an experienced Engineering Delivery Manager with a strong background in software development, integration, and delivery to take charge of complex work packages for next-generation flight simulators.This is a unique opportunity to work at the forefront of flight simulation, leading m

Were looking for a proactive and detail-driven Project Manager to lead key operational,.

Join Our Team and Make a Difference Every Day at MacIntyre!.At MacIntyre, we believe in the power of individual voices and creating a space where everyone feels heard, valued, and understood.We're looking for caring, compassionate individuals to join our team and help us create a welcoming environme

Make a Difference in Mental Health Care –SUPPORT WORKER Positions Available! Are you a Mental Health Support Worker, looking for a dynamic and rewarding career? We are a leading NHS Framework & Private sector supply agency searching for compassionate and Support Workers to join our team! P

We are looking for dedicated and compassionate Support Workers to join our team, providing person-centred care and support to individuals with a range of needs, including learning disabilities, autism, and complex health conditions.About the Role: As a Support Worker, you will help individuals live

Senior Support Worker (Practice Lead).Contract type: Fixed Term, Full Time.At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.Our team members are our most valua

HomeCareDirect is a leading national provider of personalised home care.We are dedicated to delivering safe, compassionate, and person-centred care while ensuring our staff receive high-quality training, supervision, and career development opportunities.As a valued member of our team, youll enjoy:.D

Lead Practitioner / Senior Support Worker.A great opportunity for an experienced practitioner with strong safeguarding, risk management and multi-agency practice skills to support resident engagement, rehabilitation and high-quality service delivery across Approved Premises.If youve also worked in t

P3 is a modern, forward-thinking organisation, delivering excellent services for people who face social exclusion.Our values are that we innovate in our work.We're different, creative and like to think of new solutions.We are helpful in everything that we do.We're always friendly and approachable.We

We are seeking warm, caring individuals to provide personalised care and support on a relief basis at our extra care services, Fitzwilliam Court, in Hoyland, Barnsley.Fitzwilliam Court supports older people maintain their wellbeing and enjoy active, independent lifestyles.We offer a variety of shift

You know the impact great care can have and as a Senior Support Worker, youll be at the heart of creating a safe, motivating environment where young people can genuinely thrive.This is your chance to step into a role where your experience directly shapes outcomes, guides others, and keeps a high-qu

At Achieve together, we strive to support and inspire the people we care for in order to give them the resources, skills and confidence to live their lives independently, and to the fullest.Without our incredible team of Support Workers, we simply wouldn't be who we are today.We're always on the hun

We are looking for female support workers within our South Manchester mental health service in Fallowfield.Supporting adult females who have enduring mental health diagnosis.The service provides 24 hour support which includes a waking night team.We are seeking a motivated, enthusiastic, inclusive, o

Are you a Project Manager/Project Delivery Manager or similar from a construction/fitouts background looking to join a young and vibrant high-end, bespoke fit-outs business who have been growing steadily over the past 10+ years.Do you want a role that is both rewarding and challenging with progressi

Do you have the commitment and positive values to make a difference to the lives of people living in a supported living service and Day Services?.We are looking for a calm, resourceful and enthusiastic Senior Support Worker to join our friendly team.You will provide person-centred care and support t

Due to a recent service expansion, we're looking for two new Customer Delivery Manager's to join our Delivery Leadership team.As a Customer Delivery Manager (In-life) you will be responsible for the delivery of services to Computacenter customers.Youll be part of a team of Service Delivery Managers