Are you a business? Hire operations team leader candidates in United Kingdom
Customer Service Manager 7220 East London £27,000 - £28,000 per annum **Full Time, Permanent ** We are currently seeking a highly motivated and experienced Customer Service Manager to join our team. You will be responsible for leading our customer service operations, managing a team of representatives, and ensuring exceptional service delivery to our valued customers. If you are a dynamic leader with a passion for customer service excellence, we want to hear from you! Responsibilities: - Lead and mentor a team of customer service representatives to achieve performance goals and deliver outstanding service experiences. - Develop and implement customer service policies, procedures, and standards to ensure consistency and excellence in service delivery. - Handle escalated customer inquiries, complaints, and complex issues in a timely and effective manner. - Monitor key performance indicators (KPIs) and drive performance excellence through ongoing training, coaching, and development. - Collaborate with other departments to ensure alignment on customer service goals and initiatives. - Gather and analyse customer feedback to identify areas for improvement and drive continuous improvement initiatives. Qualifications: - Proven experience in a customer service management role. - Strong leadership, communication, and interpersonal skills. - Excellent problem-solving abilities and a customer-centric mindset. - Proficiency in CRM systems, helpdesk software, and other customer service technology solutions. If you're ready to elevate your career in customer service and make a significant impact in a fast-paced and rewarding environment, click “APPLY” now!
We’re looking for a Full-Time Team Leader to help support our management team on the weekly production and packing of our healthy plant-based meal kits. The role would suit someone looking to move into their first senior/management role or seeking a change in career within a fast-growing healthy plant-based food company. Since we launched in 2020 we’ve served up over 1 million meals, been featured on BBC 1’s Dragons’ Den and we’re now one of the biggest and highest rated meal kit companies in the UK. We’ve seen significant growth in the last year and are now looking for hungry and ambitious people to join us at this exciting time in our journey. YOUR ROLE We’re looking for a highly talented Team Leader to supervise our weekly packing/depositing operations as we look to grow rapidly in 2024. You’ll be helping out in the kitchen with our depositing team, over in our warehouse with the packers & also assisting the Managers/Supervisors in running the day to day operations of the business. PAY £13 per hour HOURS 40 hours being: Wednesday | 8am-6pm Thursday | 8am -6pm Friday | 8am -6pm Saturday | 730am-1230pm Sunday | 10am – 4pm OR 4 day working week Mon-Thurs 12pm-10pm (You will be required during training/when business needs to work daytime hours) Responsibilities will include: Supervising team members (in particular depositors and packers) to ensure high quality standards and production schedules are met Onboarding and training new team members to ensure they understand our company ethos and philosophy, and that the correct packing procedures and specifications are followed Assisting with stock ordering and inventory management Working closely with other team members on a range of tasks relating to the production of our weekly meal kits as and when required e.g. picking, packing, depositing, sealing, boxing, stock control Overall supervision of the team/operations when the Production Manager / Supervisors are busy or away Ensuring staff comply with health and safety regulations and follow sanitation practices ABOUT YOU We’re looking for someone with a positive, can-do attitude who can help solve problems and drive our team and business forward. You should have some experience managing teams and ideally have some experience in a kitchen, production or warehouse environment, but most of all we are looking for someone with a great mindset and attitude who is keen to learn and grow within an exciting business. PERKS Free Lunch everyday. Our fantastic & friendly chefs cook up a storm everyday to make sure our entire team is well fed. Free food! Save money on your weekly shop. Whenever we have meal kits leftover we offer them out to our staff. You’ll have the option to try any ones you please at home and we’ll value your honest feedback on them. Free staff nights out. Christmas parties. Friday Pub drinks. Bowling. Climbing/Bouldering… We like to go out as a team and reward our employees for their hard work. We’re always open to ideas for team outings. Employee of the Month – Every month you have the chance to win a great prize for your hard work or partake in rewarding one of our lovely team for their own excellence. Career Progression – We’re a new, emerging, fast growing company in the food industry. There will be plenty of opportunities for those who are interested in progressing with us on our exciting journey!
Training Executive Carebeans Limited is a contemporary, innovative software company based in the UK. We design and build comprehensive care planning and management software, along with fully integrated mobile applications, for the UK social care sector. We are also developing exciting new in-home technologies to support independent living. Our customers in social care are Residential and Nursing Care Homes alongside businesses that provide care to people living in their own homes, typically called Domiciliary Care Providers. We are a small, hard-working team, delivering high business growth Our mission is: To deliver software that makes life better for the carer and those being cared for. To exploit the latest technology. To enable people to live better, safer and supported lives in their own homes and reduce social isolation. To ensure people living in care homes get the levels of care they deserve. To help care providers provide excellent levels of high quality and cost-efficient care. To offer premium levels of customer service, listening to our customers, responding to their needs whilst bringing new ideas for service delivery. To be the market leader in new technological ideas, challenging preconceptions and finding new, exciting ways to deliver the growing need for care without exponential cost. To build a motivated and rewarded team of care experts who are highly regarded and valued by our customers. Our work environment includes: On-the-job training Growth opportunities Work-from-home days Relaxed atmosphere Carebeans is an approved software supplier on the NHS DSCR DPS programme and as a result we are expanding our customer onboarding team with the addition of a dedicated Customer experience and training executive This person will be office based at one of our Monmouth, Northampton or Daresbury locations and will be mentored by a member of our Senior Leadership Team to become an expert in the use of our systems and the benefits we create for the social care sector. Responsibilities: Deliver structured online software training programmes to our clients. Assessing individual and group training needs to establish users’ knowledge/capability of software programmes. Deliver training to users on an individual or group basis Monitor all trainees’ progress, guaranteeing the necessary experience is attained. Maintain individual and group training records Evaluate the effectiveness of each training Document irregularities and work to find solutions. Comprehensive training and support will be provided to the right candidate. The right candidate is someone who wants to become a key part in a growing business and share in its success. The Ideal candidate will: Have software training experience in social care or be working in the care sector with good knowledge of digital systems. Have a patient and friendly approach to training with the ability to motivate others. Have the ability to provide clear and accurate advice and information to a variety of audiences, both verbally and in writing Excellent administrative, organisation, analytical and technical skills. Have a good understanding of technology Be familiar with Microsoft Office applications Be a problem solver and effectively feedback new enhancement requests to the Operations Team Have excellent administrative, organisation, analytical and technical skills. Be ambitious General Provide general support to the Company and assist with the support and onboarding teams as needed. Participate in and attend sales, training and marketing meetings as required. Proactively contribute to creating a good team atmosphere. Monitor own development towards business and individual objectives. Keep personal IT skills and knowledge up to date The vast majority of our training is delivered online but the right candidate may be required to travel to deliver onsite training. Have a full driving licence Salary is depending upon experience
Are you a seasoned hospitality leader with a passion for exceptional customer experiences? We're looking for a dynamic General Manager to lead Rozay, our lively restaurant, bar & shisha lounge in West London. Known for its vibrant atmosphere and commitment to guest satisfaction, Rozay is seeking a leader to drive its success. As the General Manager, your role involves overseeing daily operations, inspiring a positive work culture, and ensuring operational excellence. Lead and develop a diverse team to deliver outstanding service, optimize operational procedures, and maintain our commitment to providing an extraordinary dining experience. Join Rozay in West London and be instrumental in our continued success!
- Have direct and relevant management experience - Are comfortable in a face-paced environment - Understand the key elements of running an hospitality business - Are quick and efficient, with strong time management skills - Are capable of maintaining high health & safety and hygiene standards - Possess a hands-on attitude! - Are customer-focused, very presentable with a strong floor presence We are a company that is inclusive in terms of age, gender, identity, race, sexual orientation, ethnicity, and are proud to create an environment where everyone, from any background, can be happy at work. We are looking to secure an Assistant General Manager for our Food Hall. You will need to be a leader of people and someone who can inspire, motivate, and develop talent organically. This is about the guest so someone who is customer-focused is essential. As Assistant General Manager you will create an exciting work atmosphere to motivate your team and do whatever it takes to get the job done. You will be responsible for helping to lead and drive the daily operations within the Food HAll. This position is ideal for someone looking to move into a General Manager Role. The ideal candidate will have previous Assistant General Management experience, or within a similar role. Career growth and personal development is a key aspect of this role. Additional Requirements: While not mandatory, possession of a Personal Alcohol License, First Aid Training, Fire Marshal Training, or WAVE Training would be advantageous. ** Previous experience in a similar role is a prerequisite. ** If you possess a passion for food, a strong work ethic, and leadership skills, we encourage you to apply.
We are recruiting for an in-store Nutritionist & Assistant Manager that lives and breathes health and nutrition. The Assistant Store Manager will be an energetic, self-motivated and dynamic leader and team member who embodies the live well philosophy of Windfall. The role will suit individuals with experience in nutrition, ideally gained within a retail environment, although consideration will be given to those who have gained this knowledge from alternative environments. Ideally you will have a qualification in the area of Nutrition and experience within a retail managerial role. Job Duties: Team Management Support the Store Manager and 'act up' to Store Manager role in their absence. Strong team building, leadership and managerial skills, such as giving feedback to store associates regarding work performance on an on-going basis, recruiting, hiring, and performance management. Training employees in sales, stocking, inventory, customer service, being a cashier, and other relevant skills. Managing employees, making sure they're on their best behaviour, appropriately representing the company's values, and maintaining a positive attitude. Delegating tasks to employees. Scheduling employees to fit their weekly hours allotments. Inspiring the retail team with a positive attitude and enthusiasm. Nutrition Department Management Providing appropriate guidance on safe supplementation protocols and evidence-based nutrition to customers. Managing supplement orders and accounts. Staying on top of supplement price updates and margins in line with the current market. Providing new staff training on nutrition and supplements within the store. Organising brand trainings with supplement suppliers for staff members. Monitoring supplement dates and inventory. Monitoring brand deals and promotions in order to drive up margins within the store. Unpacking orders & processing invoices in supplement + other departments. Store Management Opening, closing and operating the retail faculty. Including, but not limited to cash handling, inventory count & deposits according to Windfall procedures. Ability to work a flexible schedule (holidays and weekends) Responsible for ordering merchandise and supplies to maintain appropriate inventory levels according to Windfall guidelines to maximise sales and maintain store appearance. Verify the delivery of all merchandise to the store. Maintaining the store at optimum sales productivity by making sure all items are in stock and shelved properly throughout the store. Communication Reaching out to customers regarding special orders and updates. Communicating with staff, customers, suppliers and other departments in person, over the phone or by email. Reporting on retail site's productivity, making sure the site is meeting financial quotas. Ensuring that the retail site meets all quality standards and regulations. Training Having sufficient product knowledge and customer service skills to help customers with questions that are too advanced for the rest of the team. The ability to learn new product trends, features, advantages and benefits, in addition to the training and development of associates with regard to product knowledge. At Windfall Natural Ltd we create an outstanding experience. From the sleek store environment, to the vast but carefully selected products; including organic food, skincare and natural remedies. We offer to our customers consultations with qualified and experienced nutritionists who keep up to date on the latest training regarding nutrition and healthy living. We are pioneers in offering education to the local community on healthy living and sustainability through our regular workshops. You need to have the confidence and ability to impartially advise people on any questions or issues they may have. Bring your smile and your personality with you! Other benefits: competitive rate of pay 20-30% discount across store company pension 28 days holiday (including public holidays) opportunity for career progression Job Types: Full-time, Permanent Salary: £31,000.00-£33,000.00 per year Benefits: Company events Company pension Discounted or free food Employee discount Flexitime Store discount Schedule: Day shift Every weekend Monday to Friday Weekend availability Education: Diploma of Higher Education (preferred) Experience: Retail sales: 1 year (preferred) Supervising experience: 1 year (preferred) Customer service: 1 year (preferred) Retail management: 1 year (preferred) Management: 1 year (preferred) Work Location: In person Expected start date: 01/04/2024
As a Guest House Manager, the post holder will be responsible for overseeing the daily operations of our hotel to ensure exceptional guest experiences and efficient management of all hotel activities. He/she will be a dynamic leader, capable of leading a team, managing resources, and delivering high-quality service in a fast-paced hospitality environment. Key Responsibilities: Oversee the day-to-day operations of the Guest House, including check-in/check-out procedures, housekeeping, maintenance, and room reservations. Monitor guest reviews and feedback and take proactive steps to enhance the guest experience. Monitor and manage the Guest House's budget, expenses, and revenue to ensure profitability. Support the sales team to promote the Guest House through various marketing channels, such as online travel agencies, social media, and local partnerships. Recruit, train, schedule, and manage Guest House staff, including front desk, housekeeping, restaurant, and maintenance teams. Maintain high cleanliness and maintenance standards throughout the Guest House to meet or exceed industry regulations. Requirements Previous Guest House management experiences as a supervisor or similar role Strong leadership, communication, and interpersonal skills Excellent problem-solving abilities and attention to detail Knowledge of industry trends and best practices Bachelor’s degree in hospitality management or a related field (preferred) Availability for flexible work hours including evenings, weekends, and holidays as required
Restaurant Team Member Mansion house (over 18) No previous experience required! Due to the position only applicants over the age of 18 years will be considered. We are seeking fun, outgoing, and high energy Team Members to join the Shake Shack family!! As a Shack Team Member, you will learn as you grow, being trained on every aspect of the operation, and quickly progress in responsibility and pay! ·Gain plenty of new skills, ·Meet with lots of warm, fun, and friendly people, ·Have the option to be fast tracked to become a Cross Trainer, or progress to an Assistant Manager role. What we are offering our team members: ·Pay which increases as you learn new skills ·Part and full-time work with flexible hours, ·30% discounts at all our Brands, ·Quarterly Sales bonus of 10% salary. More About Us: Shake Shack is a modern day "roadside" burger stand serving deliciously classic burgers, fries, hot dogs, frozen custard, beer, wine, and more. With our fresh, simple, high-quality food at a great value, Shake Shack is a fun and lively community-gathering place with widespread appeal. Our unique and inspiring culture invites and nurtures motivated people who aspire to be our future leaders. If you are a team player and want the chance to learn new skills, meet great people and progress quickly in a fun busy restaurant we want to hear from you!!!
Full job description Assistant General Manager Based at the heart of our neighbourhoods, and residential enviroment, Louis Earlsfield is a truly all-day dining restaurant, serving up delicious food from breakfast brunch and dinner. Grab & go and a Deli too. Assistant General Managers at Louis restaurant are experienced with high volume, fast paced all day dining environments. You work closely with your General Manager & Head Chef to lead the restaurant, creating magical experiences for our guests, engage & motivate your team and drive excellent results. We are team players; we have a lot of fun and support each other. Life at Louis Earlsfield • Competitive salaries, up to £42k pa. • Investment in YOU! You’ll be provided with comprehensive training when you start, as well as continued opportunities for personal progression & development – we are committed to developing our future Operators internally. • 48-hour contracts and a commitment ensuring you get a good work/life • 75%off food and 50% off drinks when visiting Louis or anybother company site. • End of shifts staff drink • Plus, the standard ones you would expect: auto-enrolment in our pension scheme, holiday, & bottomless hot drinks on shifts Are you our next Louis Earlsfield Assistant General Manager? • Love the buzz of running a busy, always evolving restaurant, • An approachable and engaging leader, • Driven to deliver exceptional service & standards, • Strong business acumen, able to control metrics and drive sales. LOUIS restaurant is an equal opportunity employer, we celebrate diversity and are committed to building an inclusive environment for all employees.
We're hiring a Housekeeping Supervisor to join our amazing team here at Omni Facilities Management Established in 1980, Omni Facilities Management is a leading provider of outsourced services to over 150 hotels across the UK, Netherlands, and South Africa. Employing over 4,000 people, Omni provides Housekeeping, Recruitment, Property and Software Services to major hotel groups including InterContinental Hotels Group (IHG), Hilton, Marriott, Redefine BDL Hotels, Raffles, Shangri-La, Ritz-Carlton and Resorts World. We are currently looking for enthusiastic and self-motivated candidates for the position of Housekeeping Supervisor / Floor Supervisor who will not only be required to carry our supervisor duties within the housekeeping department but will also, be required to support with the following when required: Cleaning guests’ room when required Self-Check cleaned rooms Support Head Housekeepers when they are on leave or days off. Benefits from working with the company: Two weekly payments Up to 28 days paid holiday per year Permanent contract of employment Career progression on to our Management Programs & Flexible Learning Courses Company Benefits including retail discounts on food, shopping, clothes, holidays. eating out and up to 55% on cinema tickets Opportunity to work with great teams for an industry leader! Refer a friend scheme and earn £150 for each person you refer Shift Pattern: Up to 37.5 hours a week, Monday to Sunday (24/7 Operation) Desired profile: Experience as a Housekeeping Supervisor / Floor Supervisor Willingness to work Ability to work under pressure with strong organizational skills Confident, professional, and welcoming personality Duties: Participate in and carry out various housekeeping duties including room cleaning/public area cleaning/linen management/supervisor
🎣 Join Our Team as a Senior Fish & Chips Chef in Epsom! 🎣 Are you a culinary expert with a flair for creating mouthwatering fish and chips? Do you thrive in a fast-paced kitchen environment and excel at leading a team to success? If so, we're looking for someone just like you to join our brand new concept in Epsom! Role Details: Position: Senior Fish & Chips Chef Schedule: 5 days a week, 45 hours per week Salary: £12-£15 per hour (depending on experience) Skills and Qualifications: Culinary Expertise: A strong background in cooking, particularly in preparing fish and chips to perfection. Leadership Abilities: Experience leading a kitchen team, delegating tasks, and ensuring smooth operations during busy shifts. Creativity: Ability to develop innovative recipes and menu items while maintaining the authenticity of traditional fish and chips. Attention to Detail: Consistently produce high-quality dishes with attention to detail in presentation, seasoning, and cooking techniques. Time Management: Efficiently manage time and prioritize tasks to meet the demands of a fast-paced kitchen environment. Why Work With Us? Brand New Concept: Be a part of something fresh and exciting as we launch our brand new concept in Epsom. You'll have the opportunity to contribute your expertise from the ground up. Fresh Food Focus: We're all about quality ingredients and fresh flavors. Join a team that prioritizes delivering exceptional taste to our customers every day. Growth Opportunities: We're not just stopping at one concept. With plans to develop new and varied ideas, there's ample opportunity for you to grow and advance within our company. Work-Life Balance: Enjoy a balanced work schedule with the latest we close being 10 pm. Plus, we're closed on Mondays, giving you a chance to recharge and spend time doing what you love outside of work. How to Apply: If you possess the skills and passion to excel as a Senior Fish & Chips Chef, we want to hear from you! Send your CV and a cover letter detailing your relevant experience and culinary skills. Join us in bringing a fresh take on fish and chips to Epsom and become a valued leader in our kitchen team! 🌟
An exciting opportunity to join a growing independent cold-pressed juice bar with two sites based in World's End, Chelsea & Notting Hill. Our business is driven by a wholehearted mission to provide fresh food & drink that makes a positive, long-lasting impact on our health & wellness. Our range of products includes cold-pressed juices, smoothies, açaí bowls, salads, hot foods & a range of desserts/snacks. We’re looking for a reliable Kitchen Manager to directly manage our central kitchen, supervising a team of 2-3 production chefs and producing our juicing, food and desserts/snacks. The Kitchen Manager should be a strong leader, well organised and extremely self-motivated and committed, ideally with an interest or passion for fresh foods. This is an excellent opportunity to contribute to the success of an exciting and growing business as well as to play an integral role in its ongoing development. Key responsibilities of the Kitchen Manager / CPU Manager / Head Chef - Supervise juicing, food and pastry production to ensure the range is consistently produced to an excellent standard of quality and visual presentation and ensuring labelling and specs are followed. - Meeting production and delivery deadlines and working to labour, cogs and wastage targets. - Ensure smooth and timely delivery of products from CPU to retail stores and communicating any issues clearly to FOH teams. - Team management including recruitment, training, rotas and performance reviews. - Raise weekly and ad hoc orders. - Maintain relationships and liaising with existing and new suppliers to achieve best pricing. - Liaise with suppliers regarding any issues with regards to quality issues/stock/deliveries. - Adhering to health & safety requirements and maintaining excellent hygiene standards. - Assist with menu development or operational changes to improve efficiencies. Key requirements of the Kitchen Manager / CPU Manager / Head Chef - Proven experience in a kitchen management role of 1+ years or looking for a next step up. - Professional with an all-round, multitasking attitude. - Solid leadership and training qualities, enthusiastic and able to motivate a team to achieve excellent quality standards. - Highly organized, positive and calm under pressure. Able to adapt to the flow and quick moving pace of a commercial production kitchen. - Highly responsible, self-motivated and autonomous in work ethic. - Excellent communication and management skills. - Analytical, good eye for detail with excellent problem solving skills. - Experience in using database/reporting systems is a plus. - Level 2 food hygiene & safety certificate. - A passion for/ experience working with fresh food is a bonus. Job Types: Full-time, Permanent Salary: £40,000.00-£43,000.00 per year Schedule: Day shift Supplemental pay types: Bonus scheme Performance bonus - Work Location: In person
"Join our team as a Senior Chief and lead with expertise! We're seeking a seasoned professional to oversee our operations, mentor our team, and drive excellence in all facets of our organization. If you're a visionary leader with a proven track record of success, we want to hear from you. Apply now and be part of a dynamic team dedicated to making a difference!"
One Avenue Group is a boutique, luxury serviced office company that are based in numerous iconic locations in London. We pride ourselves in being the very best in offering a high level of service & hospitality. We’re looking for career-focused individuals to support our expansion and growth whilst we provide experience, knowledge and training throughout all aspects of the operation in order for you to take on a team leader role at the end of the programme and ultimately enable you to carve out your own personal career aspirations. Responsibilities for Client Experience Assistant: As a Client Experience Assistant your main objective is to deliver One Avenue’s award-winning, world class service to our clients, being an extension of their business. You Will Work Alongside a Growing Team Of Other Client Experience Assistants, While Reporting To The Assistant Centre Manager. Some Of Your Key Responsibilities Will Include: Assisting with administrative requests – with our operations department being an extension of our client’s businesses, it is important we deal with client requests in a timely and professional manner, while adding a personal touch Client move in and outs – with a growing collection, we have a high demand for our office spaces. Our front of house team works to assist with client move in and outs. This includes, design, IT, facilities and onboarding services, where full training will be provided Designing of office spaces – as a luxury brand, we provide a bespoke office design service, you will be given design projects, allowing you to develop your interior design skills Organising client events – part of our concierge service is hosting client events, which you and your front of house colleagues are given autonomy to organise, creating a luxurious experience for our clients Upholding building standards – conducting regular building checks, ensuring the space is exceptional at all times, allowing clients to work in a space for success Requirements: You will ideally be someone that has: The will to learn and develop their skills in customer service and high-end hospitality The ability to communicate to our clients with etiquette and politeness An ability to sell your own ideas, encapsulate ideas of others and take them from conception to execution Ideally (but not necessarily) some experience of a fast-paced, high standards driven environment Strong team player capabilities with an ability to work well in a productive team environment An energy and enthusiasm to learn and develop yourself and build your career An ability to demonstrate flexibility and operate in a changeable environment MS Office skills, including Word, Excel and PowerPoint
Goldmills are currently hiring a Bar Supervisor for a 4* Hotel in the Kensington area. We are looking for someone with previous experience in a leadership style role within a bar, someone who has been a Team Leader or Supervisor previously would be a great fit for this position. We are looking for someone who; - Has excellent knowledge of the operational runnings of a bar - Is confident in supervising and training staff - Has knowledge of classic cocktails, strong mixology experience is a bonus but not essential - Has excellent written and verbal communication skills - Has great customer service skills and ensures guests always leave with a smile - A great team player and works well in a large team Benefits include; - Meals on duty - Company funded healthcare plan. - Access to GP helpline, Virtual Doctor, and Legal advice helpline - Access to Perkbox - Uniform and dry cleaning - Employee discounts - Career Progression to everybody who wants to grow and develop within the company or industry - The opportunity to be part of a great close-knit team and working for a renowned hotel brand. - 28 Annual Holidays (including Bank Holiday) - Pension Scheme