Operations & Executive Assistant
hace 3 días
London
Job Title: Operations & Executive Assistant Company: CareTutor Location: UK (Onsite, London Office, W4 Chiswick) Job Type: Full-time Salary: £30,000-£40,000 depending on experience Start date: Asap About the Role CareTutor is UK’s leading EdTech provider of interactive, video-based eLearning for the Social Care sector. We’re on a mission to support the UK’s care workforce through smarter, simpler, accredited training. The company has recently launched a new Enterprise grade eLearning platform called Pathway, and we’re growing fast with over 1 million CPD-Accredited Certifications. We are looking for a highly organised, practical, and reliable Operations & Executive Assistant to act as the Founder’s right-hand support and help keep the business running smoothly day to day. This is an office-based, hands-on role focused on business operations, reporting, task coordination, and finance administration. You will play a key role in ensuring work gets done, information is accurate, and priorities are followed through. This is not a traditional PA role and not a strategy or graduate “Founder’s Associate” role. It is an execution-focused role for someone who enjoys structure, ownership, and accountability. Key Responsibilities Executive & Business Operations Support • Act as day-to-day operational support to the Founder, • Track actions from meetings and ensure follow-up and completion, • Prepare weekly updates, summaries, and operational reports, • Help prioritise tasks and manage deadlines across the business Task & Team Coordination • Track tasks and actions across teams and systems, • Chase progress and completion where required, • Highlight overdue actions, risks, and blockers, • Support consistency and accountability across the team Reporting & Data Management • Maintain and update Excel-based trackers and reports, • Prepare regular management information (KPIs, activity, revenue), • Reconcile information across systems (CRM, LMS, finance tools), • Ensure data accuracy and clarity Finance & Admin Support • Support invoicing, tracking, and basic finance admin using Xero, • Maintain contract, revenue, and invoice trackers in Excel, • Monitor overdue invoices and support follow-up, • Prepare information for accountants and internal review Office & General Administration • Keep operational documents, trackers, and folders organised, • Support onboarding and offboarding administration, • Improve simple processes, templates, and workflows, • Act as a central point of coordination within the office What This Role Is Not • Not a diary-only PA role, • Not a junior admin position, • Not a strategic or consulting role, • Not a remote role Skills & Experience Essential • Strong organisational and time-management skills, • Confident Excel user (formulas, lookups, trackers), • Experience with business admin or operations support, • Comfortable chasing tasks and holding people accountable, • High attention to detail and follow-through, • Professional, discreet, and trustworthy Desirable • Experience using Xero or similar accounting software, • Experience in a small business, SaaS, or training environment, • Exposure to reporting, dashboards, or management information, • Experience supporting senior leadership Personal Attributes • Calm, practical, and dependable, • Proactive and self-directed, • Comfortable working closely with a founder, • Enjoys bringing structure and order, • Confident communicator who follows things through What We Offer: • 28 days holiday including bank holidays, • Laptop + headset provided, • Annual training budget (£300), • Workplace Pension plan (with employer contribution), • Key right-hand role with real responsibility, • Opportunity to grow into a senior operations role over time, • Work closely with the Founder in a growing business, • Stable, hands-on role where your impact is visible daily Working Pattern • Office-based role, Monday to Friday, • Full-time (preferred), • Occasional flexibility may be required At CareTutor.org, we are committed to creating an inclusive and diverse workforce. We encourage applications from candidates of all backgrounds and experiences. We look forward to reviewing your application and potentially welcoming you to our team!