Customer Service Co-ordinator
hace 9 horas
Liverpool
WE ARE 200 years of history and over 2,300 employees strong. WE ARE a business loaded with opportunity and career progression.WE ARE innovators, designers, makers and engineers who manufacture and provide smart, efficient, and effective building products and solutions. Through our customer relationships, diverse building product range and solutions, we enable the creation of inspirational homes, places and spaces for us all to live and work better. With eight core product categories, underpinned by expert design and technical services, we work with architects, builders, merchants and the wider construction supply chain to build the face of Britain. We are fully committed to a net zero future and continue to invest in expertise and product development to manufacture more efficiently and sustainably. We pride ourselves on leading for new, innovative and sustainable products and solutions, both for today and for a new era of building. To support our progress, we are currently recruiting for a Customer Service Coordinator to come and join our team at our Anstone site in Anston, S26 6NQ Specific responsibilities include: • Responding to customer enquiries, pricing requests, delivery information and samples by telephone., • Checking of Addresses, Pricing, Discount, Product and Haulage Availability., • Entry of Quotations, Sales Orders, Samples Requests and Schedules., • Investigating credit requests and additional invoices., • Preparing Credit notes., • Ensure that regular and accurate updates are made on company CRM package., • Liaising with Transport, • Order Book and schedule Clearance, • Checking of Acknowledgements, • Good interpersonal and communication skills - verbal and written, • Evidence of working as part of an effective team, • Participation in training events, which may necessitate travel and overnight stays, • Excellent telephone manner and accurate keyboard skills, • Flexible and enthusiastic individual able to work under pressure and use own initiative, • Working knowledge in Microsoft applications including email, Excel and Word., • Full time, permanent role, • Hybrid Working, • Competitive salary, • Digicare+ Provided by Aviva, • 10% matched pension, administered by Legal and General, • 3x life insurance, • Share Save scheme eligibility, • Full access to Employee Assistance programme for self and family members, • Access to high street retail discounts platform - with access to discounts at Tesco, Asda, etc…