128 Best patient experience Jobs in Brentwood (April 2026)

Facilities Manager - Oxford

3 days ago

Hook End

Immunocore (NASDAQ: IMCR) is a pioneering, commercial-stage T cell receptor biotechnology company whose purpose is to develop and commercialize a new generation of transformative medicines which address unmet patient needs in oncology, infectious diseases and autoimmune disease. Our leaders in R&D are internationally recognised as some of the biotech industry's most successful drug developers. We are creating not just an environment where great minds can interact but an innovation powerhouse answering the big questions. Focused on delivering first-in-class biological therapies to patients, we have developed a highly innovative soluble TCR platform. Our ImmTAX molecules underpin a new generation of precision engineered drugs that harness the immune system to treat a broad spectrum of diseases with high unmet medical need, including oncology, infectious diseases and autoimmune diseases. At Immunocore, we recognize that our employees are our greatest asset. We value the unique contributions each person brings to our team. By embracing Science, Trust, Respect, Integrity, Diversity, and Entrepreneurship (STRIDE), we create an environment where collaboration thrives, ideas flourish, and transformative changes happen. STRIDE represents more than just letters; it embodies our shared identity and drives our mission. We are dedicated to developing breakthrough therapies that transform patients' lives, advancing medicine, and supporting one another in these pursuits. Immunocore is proud to be an equal opportunity employer. As such, we are committed to fostering an inclusive workplace where everyone feels valued, respected, and empowered. We encourage applications from individuals of all backgrounds, regardless of race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, or any other characteristic protected by law. Main Purpose of Job: To assist in the management of all facilities management services and projects (When required) on site in a cost effective, professional, efficient and safe manner. The primary purpose of this role is to leverage advanced professional knowledge and acumen in the field of Facilities management to introduce and share industry best practice to meet Immunocore's facilities management and business objectives. The Facility Manager (FM) shares responsibility for ensuring the continuous, safe, compliant and efficient operation of Immunocore's FM infrastructure. This role supports all aspects of the FM hard and soft service operations, key stakeholders and executes facility-related projects. The FM assists with day-to-day functions within the team to provide a high-quality environment for scientific research and corporate operations. The Facility Manager will be called upon to manage the Facilities Team in the absence of Director, Facilities. Leadership qualities are essential, demonstrated through proactive team participation providing guidance and coaching to less experienced colleagues, fostering a climate of empowerment and autonomy whilst operating from a base of trust and empowerment. Key Responsibilities: • Management: Support the attainment of the Facilities Management departments primary goals through:, • Manage and deliver identified services in accordance with performance criteria, targets and service level agreements to ensure Ommunocore end user satisfaction levels are met or exceeded, • Identify and achieve opportunities for innovation and change that improve cost effectiveness, cost reduction and/or enhance the departments service management and delivery, • Prepare accurate and meaningful management reports that monitor service level performance and spend., • To support the Facilities Director and to deputise, when and as appropriate, taking on the responsibilities associated with the role, • Strategic & Operational Planning: Contribute to the development of the FM strategy by:, • recommending operational improvements, technology enhancements, and long-term capacity planning., • translation of departmental strategy into actionable operational plans and oversee delivery against those plans. Leadership & Team Development: Establish and maintain excellent working relationships, internally and externally with supplier partner representatives. Provide coaching, mentoring, and technical guidance to junior facilities team members, supporting their professional development and competency growth including providing constructive feedback, identifying skills gaps, and creating development plans. • Cross Functional Collaboration & Influence: Act as a primary liaison between Facilities and scientific/operational teams to ensure alignment of facility operations with business needs including leading and facilitate cross-functional meetings to ensure effective communication of facility issues, project plans, and operational changes., • Project Execution: Lead and manage facility improvement projects, office/lab renovations, and equipment installations from inception through to completion, ensuring they are delivered on time and within budget and to carry out RCA and lessons learned where appropriate. Compliance & Safety: Ensure: Compliance with legislative and Immunocore EH & S procedures and ensure all necessary processes and procedures are in place and adhered to for managed area • Development and maintenance of an Account Quality Business Operating system in line with Immunocore FM Business Process requirements, • Oversee risk assessments, method statements, and statutory compliance processes to ensure alignment with regulatory and Immunocore standards., • Vendor Management: Coordinate with external contractors and service providers, ensuring high-quality workmanship and adherence to company safety protocols. Monitor and manage delivery against service and cost KPI's., • Operational Efficiency: Track, analyse and trend facility operating data, including costs, to identify operational efficiency opportunities including process improvements to enhance building sustainability, energy efficiency, operational reliability and support site ESOS requirements., • Emergency Response: Serve as a key point of contact for facility-related emergencies, participating in an on-call rotation if required and support development of business continuity plan, • Additional Tasks: In addition to the above-mentioned tasks, other activities and responsibilities may be individually defined Supervisory Responsibility (If applicable): • Typically requires a bachelor's degree in Facilities Management; engineering (Mechanical, Electrical, or Civil), or a related FM field., • Professional certifications (e.g., IWFM, CFM, FMP, or PMP) are a plus Experience & knowledge - Essential • Proven experience in facility management, preferably within a life sciences, laboratory, or highly regulated environment., • Technical knowledge of building management systems (BMS) and mechanical/electrical/plumbing (MEP) infrastructure., • Demonstrated experience of managing third partner suppliers delivering a range of soft services, including cleaning, vending, etc; and Hard Services., • Good working knowledge of Microsoft applications such as Excel, Word, and Outlook., • Demonstrated experience in managing small to medium-scale capital projects., • Maintenance of accurate records and documentation for compliance and audit purposes. Experience & knowledge - Desirable • Experience working in a GxP (Good Practice) environment., • At least 5 years plus managerial experience of FM, • Operational experience of implementing and managing EH&S and Quality Systems., • Self-motivated and able to motivate a team. Other: • Openness and Honesty: Readily offering information pertaining to work in hand whether positive or negative., • Taking Responsibility: Being prepared to accept full responsibility for tasks entrusted to them; seeing tasks through to completion and dealing with the consequences of failure or success., • Flexibility: Being flexible to new ideas and approaches; changes of plans, objectives and/or priorities. Handling disjointed tasks effectively., • Team Spirit: Being able to work productively with others to achieve tasks. Showing consideration for the needs and feelings of others, • Communication: Ensuring information and work is passed on correctly and in a timely way to those who depend on it., • Diagnostic Information Gathering: Identifying the information required to clarify a situation, asking questions when required to troubleshoot complex facility issues., • Results Orientated: Focusing on desired results, seeking help and support to overcome obstacles in a timely manner to minimize operational downtime., • Analytical Thinking: Tackling day-to-day problems using a logical and systematic approach, identifying discrepancies and inconsistencies in system performance., • Managing Self Performance: Works to specific and measurable goals, seeking support and advice when dealing with unfamiliar or new issues.

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