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Complaints Team Leader - Social Housing Repairs & Maintenance Based in Billericay Permanent, full time position £34,500 per annum Here at Howells we are working with a leading social housing repairs and maintenance contractor to recruit a proactive and experienced Complaints Team Leader for their busy Billericay-based contact centre. This is a fantastic opportunity for a highly organised individual to take ownership of customer complaints and service improvement initiatives while leading a team of administrators handling Stage 1, Stage 2, and Ombudsman complaints. Role Responsibilities Overseeing the daily administration of complaints and dissatisfaction surveys received via email, website, live chat, and Trustpilot. Ensuring all complaints are processed in line with internal procedures, including investigation by the appropriate management teams. Accurately monitoring and recording all complaints to ensure deadlines are met and progress is tracked. Providing guidance and support to operational staff, especially in handling complex or sensitive cases. Maintaining up-to-date records for Stage 1, Stage 2, Ombudsman, Aftercare issues, and dissatisfaction surveys. Supporting the development of a central feedback system for complaint tracking and ISO-compliant reporting. Liaising with staff and managers to gather information, clarify procedures, and ensure thorough investigations. Assisting with the coordination of train...

Complaints Team Leader - Social Housing Repairs & Maintenance Based in Billericay Permanent, full time position £34,500 per annum Here at Howells we are working with a leading social housing repairs and maintenance contractor to recruit a proactive and experienced Complaints Team Leader for their busy Billericay-based contact centre. This is a fantastic opportunity for a highly organised individual to take ownership of customer complaints and service improvement initiatives while leading a team of administrators handling Stage 1, Stage 2, and Ombudsman complaints. Role Responsibilities • Overseeing the daily administration of complaints and dissatisfaction surveys received via email, website, live chat, and Trustpilot., • Ensuring all complaints are processed in line with internal procedures, including investigation by the appropriate management teams., • Accurately monitoring and recording all complaints to ensure deadlines are met and progress is tracked., • Providing guidance and support to operational staff, especially in handling complex or sensitive cases., • Maintaining up-to-date records for Stage 1, Stage 2, Ombudsman, Aftercare issues, and dissatisfaction surveys., • Supporting the development of a central feedback system for complaint tracking and ISO-co...

CARPENTER / MULTI-TRADE OPERATIVE Professional Summary Experienced Carpenter / Multi-Trade Operative with a strong background in social housing repairs and maintenance, delivering high-quality workmanship across occupied residential properties. Skilled in carpentry, fire door compliance, and a wide range of multi-trade repairs including plumbing, plastering, tiling, decorating, locksmithing, and glazing. Reliable, safety-focused, and committed to delivering first-time fixes and excellent customer service. Key Skills Carpentry (doors, skirting, architraves, kitchens, flooring) Fire door installation, maintenance, and compliance works Multi-trade repairs (plastering, tiling, plumbing, decorating) Locksmithing (lock fitting, repair, replacement) Glazing repairs and glass replacement Responsive repairs in social housing environments Health & Safety compliance and risk assessments PDA/mobile job recording systems Customer-facing repair work in occupied homes Emergency and out-of-hours repairs Experience Multi-Trade Operative / Carpenter Social Housing Maintenance Contracts (East and North London Boroughs) Delivered responsive repairs across occupied residential properties Completed carpentry works including doors, kitchens, and structural timber repairs Undertook fire door inspections, repairs, and compliance upgrades Carried out multi-trade tasks including plastering, tiling, pl...

We are seeking a motivated and detail-driven Newly Qualified Civil Litigation Solicitor to join our established and high-performing litigation team. The successful candidate will handle a varied caseload of civil disputes, providing high-quality legal advice while developing their expertise under the guidance of senior solicitors. • Manage a diverse caseload of civil litigation matters under supervision, including:, • Property-related disputes, • Debt recovery, • Draft pleadings, witness statements, applications, and correspondence., • Conduct legal research and prepare advice notes for clients and senior colleagues., • Assist in preparing bundles for hearings, trials, and mediations., • Handle client enquiries professionally and promptly., • Attend client meetings, take instructions, and liaise with stakeholders., • Maintain excellent client care and ensure compliance with service-level expectations., • Assist with representation at County Court hearings (where appropriate for NQ level)., • Support mediation, negotiation, settlement discussions, and alternative dispute resolution processes., • Ensure accurate time recording and file management., • Comply with the firm’s risk management, regulatory requirements, and internal policies., • Contribute to departmental business development where appropriate (e.g., articles, networking)., • Qualified Solicitor (0–2 PQE) with completed seats in civil litigation, dispute resolution, or a related area., • Strong knowledge of Civil Procedure Rules (CPR)., • Excellent drafting skills and attention to detail., • Confident communicator with good interpersonal skills., • Ability to manage multiple tasks and work to tight deadlines., • Strong analytical and problem‑solving skills., • Advocacy experience in lower courts., • Experience using case management systems., • Proactive, enthusiastic, and eager to learn., • Professional and composed under pressure., • Team player with a collaborative attitude., • Commercial awareness and interest in business development., • Client-focused with a commitment to delivering exceptional service., • Competitive salary (DOE), • Annual leave + bank holidays, • Hybrid working options (where applicable), • Professional development and CPD support #J-18808-Ljbffr

Salary: £91,000 - 130,000 per year.Strong experience building voice AI or real-time speech systems.Hands‑on experience with speech‑to‑text and text‑to‑speech APIs.Proven ability to deliver production‑grade AI systems.Good understanding of latency and performance optimisation.Experience

Part Time - 22 hours – Finchley, London.We are looking for an experienced and detail orientated Client Bookkeeper to join our expanding team.The successful candidate will be responsible for managing bookkeeping services for a portfolio of clients ensuring accurate financial records and providing e

Clever CV is looking for a hands-on Senior Voice AI Engineer for a contract period of 3-4 months.The position involves taking the existing voice AI proof of concept and transforming it into a production-grade system known for speed, stability, and scalability.This remote role emphasizes practical en

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Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu

Start Delivering with Uber Eats.Delivering with Uber Eats offers a flexible way of making money.It is a great alternative to traditional part-time delivery jobs or other part-time gigs, temp jobs or seasonal work.See how delivering with the Uber app can help you make money flexibly.You decide how mu