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Description\n \n\n Welcome to the heart of Kido, where passion, ambition, and people are at the core of everything we do! As Deputy Room Leader, you'll be more than just a leader; you'll be an ambassador for our values, and a gatekeeper for our vibrant culture.\n \n \n Kido are looking for a Deputy Room Leader to join the team at Blackwater - Hawley Green, Blackwater, GU17 9BS\n\n\n \n\n\n The Deputy Room Leader role offers a salary range of £27,000 to £30,000, and is a full time, 40 hours per week position. Take the chance to build a remarkable career in a fast-growing international company - who champion career growth like no other!\n\n \nBenefits\n \n\n By joining Kido you will get:\n\n\n • 20 days annual leave plus bank holidays rising to 30 days after 5 years service\n, • Your birthday off\n, • 100% Free Childcare (Subject to availability, T&Cs apply)\n, • Up to £1000 refer a friend bonus\n, • Free Staff Lunches\n, • Annual performance-related pay increases\n, • Brilliant career progression opportunities \n, • Company awards and celebrations\n, • Access to a healthcare cash plan\n, • Early access to pay through the Hastee app\n, • Perkbox discounts and savings on thousands of retailers\n, • Your wellbeing matters – we provide not just a confidential employee assistance programme but access to our wellness hub\n, • Cycle to work scheme\n\n\n \n\n \nWhat we’re looking for\n \n\n For the Deputy Room Leader role, it is essential that you hold a relevant childcare qualification, Level 2/3 minimum and experience in Early Years settings. Level 2 qualifications in English including functional skills are also a must if you obtained a Level 3 qualification after 2014. \n \n \n\n\n Unfortunately we are not able to support Sponsorship Application at this time.\n\n \nWhat you'll be doing!\n \n\n Work collaboratively with your Room Leader to ensure the smooth running of day-to-day activities by communicating key information to team members and parents\n \n Be a positive role model by inspiring outstanding teaching and learning every day\n \n Support Leading your team’s performance reviews by giving supportive feedback, setting clear SMART goals, and encouraging them to grow and reach their next steps\n \n Work closely with the Designated Safeguarding Lead (DSL) ensuring the safety and welfare of all children is always prioritised and at the heart of everything we do\n \n Support Leading an ambitious curriculum for your room making sure that everyone is striving for outstanding in their education delivery\n \n Ensure that the key person approach is well embedded in your room and every child also has both a key person and a buddy key person\n \n Take pride in your development by ensuring you access continued professional development opportunities and encourage your team to do so\n\n\n \n\n\n What’s next? \n \n\n\n If you’re ready to seize the opportunity to join the Kido team and build a future of possibilities for the children at our Kido nursery, apply today and we’ll be in touch. You can expect an initial phone call with our recruitment team who will take you through the next stages.\n \n \n\n\n If you have any questions, don’t hesitate to reach out to us via careers@kido.school\n \n \n\n\n Find out more about each of our nurseries by visiting https://kidoschools.com/uk/\n\n\n \n Safer Recruitment \n \n\n\n All posts involving direct contact with children are exempt from the Rehabilitation of Offenders Act 1974. However, amendments to the Exceptions Order 1975 (2013 & 2020) provide that certain spent convictions and cautions are 'protected'. These are not subject to disclosure to employers and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website or see .\n \n \n\n\n Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. You may be asked for further information about your criminal history during the recruitment process. If your application is successful, this self-disclosure information will be checked against information from the Disclosure & Barring Service before your appointment is confirmed.\n \n \n\n\n *If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website.\n \n Unlock – phone 01634 247350 text 07824 113848\n \n \n\n\n *Kido is committed to safeguarding and promoting the welfare of all children. Kido will ensure that our recruitment procedures meet the standards set out in our safer recruitment policy (available upon request) and our selection criteria prevents unsuitable people from gaining access to children. As part of our commitment to safeguarding and promoting the welfare of the children in our care, successful candidates are expected to undergo pre-employment checks including an enhanced DBS and barred lists check.\n\n \nAbout Kido\n\n We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.\n

Description\n \n\n Welcome to the heart of Kido, where passion, ambition, and people are at the core of everything we do! As the Nursery Manager, you'll be more than just a leader; you'll be an ambassador for our values, and a gatekeeper for our vibrant culture.\n \n \n Kido are looking for a Nursery Manager to join the team in Blackwater - Hawley Green, Blackwater, GU17 9BS \n \n This is your opportunity to join an amazing growing nursery group who champion career growth like no other! Includes Bonus Scheme\n \n \n\n\n The Manager role offers a salary range of £38,000 to £49,000 (plus discretionary bonus), and is a full time, 40 hours per week position. Take the chance to build a remarkable career in a fast-growing international company.\n\n \nBenefits\n \n\n By joining Kido you will get:\n\n\n • 25 days annual leave plus bank holidays rising to 30 days after 5 years service\n, • Your birthday off\n, • 100% Free Childcare (Subject to availability, T&Cs apply)\n, • Up to £1000 refer a friend bonus\n, • Free Staff Lunches\n, • Annual performance-related pay increases\n, • Brilliant career progression opportunities \n, • Company awards and celebrations\n, • Access to a healthcare cash plan\n, • Early access to pay through the Hastee app\n, • Perkbox discounts and savings on thousands of retailers\n, • Your wellbeing matters – we provide not just a confidential employee assistance programme but access to our wellness hub\n, • Cycle to work scheme\n\n\n \n\n \nWhat We Are Looking For\n \n\n For the Manager role, it is essential that you hold a relevant childcare qualification, Level 3 minimum and have experience working within management of another large nursery. Level 2 qualifications in Maths and English including functional skills are also a must if you obtained a Level 3 qualification after 2014. If the leadership skills mentioned in the job description above suit you, we invite you to apply today.\n \n Unfortunately we are not able to support Sponsorship Application at this time.\n \n \n\n\n \n\n \nWhat you'll be doing!\n \n\n • Provide overall leadership and strategic management of the nursery, ensuring the highest standards of care, education, safeguarding, and operational excellence are consistently achieved.\n, • Lead, motivate, and develop the nursery team through effective recruitment, supervision, appraisals, coaching, training, succession planning, and continuous professional development.\n, • Act as the Designated Safeguarding Lead (DSL), maintaining robust safeguarding practices, overseeing referrals, ensuring compliance with child protection procedures, and promoting a strong safeguarding culture throughout the setting.\n, • Ensure full compliance with all statutory requirements, including EYFS, Ofsted, safeguarding, health and safety, and employment legislation, maintaining inspection readiness at all times.\n, • Oversee health and safety management across the nursery, including risk assessments, fire safety procedures, medication administration, security measures, and adherence to Health & Safety and COSHH regulations.\n, • Build and maintain strong partnerships with parents, carers, and external agencies, ensuring children's individual needs are met and exceptional customer service is delivered.\n, • Drive exceptional teaching and learning by leading curriculum implementation, monitoring practice, supporting quality improvement initiatives, and promoting excellence in early years education.\n, • Manage nursery occupancy, sustainability, and business performance by supporting marketing initiatives, conducting parent tours, monitoring budgets, and contributing to growth and retention strategies.\n, • Oversee staffing, resource allocation, and operational planning to ensure appropriate ratios, effective deployment of staff, efficient use of resources, and the smooth running of the nursery.\n, • Foster a positive, inclusive, and high-performing culture by leading by example, promoting equality, diversity and inclusion, recognising achievements, and driving continuous improvement across all areas of the nursery.\n, • Represent the nursery professionally with regulatory bodies, and local community partners, promoting the nursery's reputation and values. \n\n\n What’s next?\n\n\n \n\n\n If you’re ready to seize the opportunity to join the Kido team and build a future of possibilities for the children at our Kido nursery, apply today and we’ll be in touch. You can expect an initial phone call with our recruitment team who will take you through the next stages.\n\n\n \n\n\n If you have any questions, don’t hesitate to reach out to us via careers@kido.school\n\n\n \n\n\n Find out more about each of our nurseries by visiting https://kidoschools.com/uk/\n\n\n \n \n\n\n Safer Recruitment\n\n\n \n\n\n All posts involving direct contact with children are exempt from the Rehabilitation of Offenders Act 1974. However, amendments to the Exceptions Order 1975 (2013 & 2020) provide that certain spent convictions and cautions are 'protected'. These are not subject to disclosure to employers and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website or see .\n\n\n \n\n\n Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. You may be asked for further information about your criminal history during the recruitment process. If your application is successful, this self-disclosure information will be checked against information from the Disclosure & Barring Service before your appointment is confirmed.\n\n\n \n\n\n *If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website.\n\n\n Unlock – phone 01634 247350 text 07824 113848\n\n\n \n\n\n *Kido is committed to safeguarding and promoting the welfare of all children. Kido will ensure that our recruitment procedures meet the standards set out in our safer recruitment policy (available upon request) and our selection criteria prevents unsuitable people from gaining access to children. As part of our commitment to safeguarding and promoting the welfare of the children in our care, successful candidates are expected to undergo pre-employment checks including an enhanced DBS and barred lists check.\n\n\n \n \n\n \nAbout Kido\n\n We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.\n

Description\n \n\n Welcome to the heart of Kido, where passion, ambition, and people are at the core of everything we do! As Nursery Room Leader, you'll be more than just a leader; you'll be an ambassador for our values, and a gatekeeper for our vibrant culture.\n \n \n Kido are looking for a Nursery Room Leader to join the team at Blackwater - Hawley Green, Blackwater, GU17 9BS\n\n\n \n\n\n The Room Leader role offers a salary range of £28,000 to £33,000, and is a full time, 40 hours per week position. Take the chance to build a remarkable career in a fast-growing international company - who champion career growth like no other!\n\n\n \n\n \nBenefits\n \n\n By joining Kido you will get: \n\n\n • 20 days annual leave plus bank holidays rising to 30 days after 5 years service\n, • Your birthday off\n, • 100% Free Childcare (Subject to availability, T&Cs apply)\n, • Up to £1000 refer a friend bonus\n, • Free Staff Lunches\n, • Annual performance-related pay increases\n, • Brilliant career progression opportunities \n, • Company awards and celebrations\n, • Access to a healthcare cash plan\n, • Early access to pay through the Hastee app\n, • Perkbox discounts and savings on thousands of retailers\n, • Your wellbeing matters – we provide not just a confidential employee assistance programme but access to our wellness hub\n, • Cycle to work scheme\n\n \nWhat We Are Looking For\n \n\n For the Room Leader role, it is essential that you hold a relevant childcare qualification, Level 3 minimum and have experience working within management in Early Years. Level 2 qualifications in Maths and English including functional skills are also a must if you obtained a Level 3 qualification after 2014.\n\n\n \n\n\n Unfortunately we are not able to support Sponsorship Application at this time.\n\n\n \n\n \nWhat you'll be doing!\n \n\n Lead your team with the smooth running of day-to-day activities by communicating key information to team members and parents\n \n Be a positive role model by inspiring outstanding teaching and learning every day\n \n Lead your team’s performance reviews by giving supportive feedback, setting clear SMART goals, and encouraging them to grow and reach their next steps\n \n Work closely with the Designated Safeguarding Lead (DSL) ensuring the safety and welfare of all children is always prioritised and at the heart of everything we do\n \n Lead an ambitious curriculum for your room making sure that everyone is striving for outstanding in their education delivery\n \n Ensure that the key person approach is well embedded in your room and every child also has both a key person and a buddy key person\n \n Take pride in your development by ensuring you access continued professional development opportunities and encourage your team to do so\n\n\n \n What’s next? \n \n\n\n If you’re ready to seize the opportunity to join the Kido team and build a future of possibilities for the children at our Kido nursery, apply today and we’ll be in touch. You can expect an initial phone call with our recruitment team who will take you through the next stages.\n \n \n\n\n If you have any questions, don’t hesitate to reach out to us via careers@kido.school\n \n \n\n\n Find out more about each of our nurseries by visiting https://kidoschools.com/uk/\n \n \n\n\n Safer Recruitment \n \n\n\n All posts involving direct contact with children are exempt from the Rehabilitation of Offenders Act 1974. However, amendments to the Exceptions Order 1975 (2013 & 2020) provide that certain spent convictions and cautions are 'protected'. These are not subject to disclosure to employers and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website or see .\n \n \n\n\n Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. You may be asked for further information about your criminal history during the recruitment process. If your application is successful, this self-disclosure information will be checked against information from the Disclosure & Barring Service before your appointment is confirmed.\n \n \n\n\n *If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website.\n \n Unlock – phone 01634 247350 text 07824 113848\n \n \n\n\n *Kido is committed to safeguarding and promoting the welfare of all children. Kido will ensure that our recruitment procedures meet the standards set out in our safer recruitment policy (available upon request) and our selection criteria prevents unsuitable people from gaining access to children. As part of our commitment to safeguarding and promoting the welfare of the children in our care, successful candidates are expected to undergo pre-employment checks including an enhanced DBS and barred lists check.\n\n \nAbout Kido\n\n We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.\n

Description\n \n\n Welcome to the heart of Kido, where passion, ambition, and people are at the core of everything we do! As the Deputy Nursery Manager, you'll be more than just a leader; you'll be an ambassador for our values, and a gatekeeper for our vibrant culture. \n \n Kido are looking for a Deputy Nursery Manager to join the team at\n \n Blackwater, Hawley Green, Blackwater, GU17 9BS\n\n\n \n The Deputy Nursery Manager role offers a salary range of £33,000 to £39,000 (plus discretionary bonus), and is a full time, 40 hours per week position. Take the chance to build a remarkable career in a fast-growing international company - who champion career growth like no other! Includes Bonus Scheme\n\n \nBenefits\n \n\n By joining Kido you will get:\n\n\n • 20 days annual leave, plus bank holidays rising to 25 days after 5 years service\n, • Your birthday off\n, • 100% Free Childcare (Subject to availability, T&Cs apply)\n, • Up to £1000 refer a friend bonus\n, • Free Staff Lunches\n, • Annual performance-related pay increases\n, • Brilliant career progression opportunities \n, • Company awards and celebrations\n, • Access to a healthcare cash plan\n, • Early access to pay through the Hastee app\n, • Perkbox discounts and savings on thousands of retailers\n, • Cycle to work scheme\n, • Your wellbeing matters – we provide not just a confidential employee assistance programme but access to our wellness hub\n\n\n \n \n\n \nWhat We Are Looking For\n \n\n For the Deputy Nursery Manager role, it is essential that you hold a relevant childcare qualification, Level 3 minimum and have experience working within management in Early Years. Level 2 qualifications in Maths and English including functional skills are also a must if you obtained a Level 3 qualification after 2014.\n\n\n \n\n\n \n\n \nWhat you'll be doing!\n \n\n By joining Kido you will get:\n\n\n • Lead nursery operations by ensuring the smooth day-to-day running of the setting and maintaining high standards of care, education, and compliance. \n, • Manage and develop staff through supervision, appraisals, coaching, training, induction, and professional development opportunities. \n, • Act as the Designated Safeguarding Lead (DSL), overseeing safeguarding practices, referrals, staff training, and child protection procedures. \n, • Maintain health and safety compliance, including risk assessments, fire drills, medication administration, security, and adherence to Health & Safety and COSHH regulations. \n, • Build strong relationships with families, working in partnership with parents to support children's individual needs and provide exceptional customer service. \n, • Ensure EYFS and Ofsted compliance by implementing policies, maintaining accurate records, monitoring quality, and leading inspection readiness. \n, • Drive high-quality teaching and learning by supporting curriculum delivery, monitoring observations and learning journeys, and promoting best practice in early years education. \n, • Oversee staffing and resource management, ensuring appropriate ratios, effective delegation, accurate record-keeping, and efficient use of resources. \n, • Support nursery growth and occupancy through parent tours, events, collaboration with admissions teams, and maintaining excellent parent experiences. \n, • Promote a positive, inclusive culture by leading by example, encouraging teamwork, championing equality and diversity, and supporting continuous improvement across the nursery.\n\n\n What’s next? \n \n\n\n If you’re ready to seize the opportunity to join the Kido team and build a future of possibilities for the children at our Kido nursery, apply today and we’ll be in touch. You can expect an initial phone call with our recruitment team who will take you through the next stages.\n \n \n\n\n If you have any questions, don’t hesitate to reach out to us via careers@kido.school\n \n \n\n\n Find out more about each of our nurseries by visiting https://kidoschools.com/uk/\n\n\n \n Safer Recruitment \n \n\n\n All posts involving direct contact with children are exempt from the Rehabilitation of Offenders Act 1974. However, amendments to the Exceptions Order 1975 (2013 & 2020) provide that certain spent convictions and cautions are 'protected'. These are not subject to disclosure to employers and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website or see .\n \n \n\n\n Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. You may be asked for further information about your criminal history during the recruitment process. If your application is successful, this self-disclosure information will be checked against information from the Disclosure & Barring Service before your appointment is confirmed.\n \n \n\n\n *If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website.\n \n Unlock – phone 01634 247350 text 07824 113848\n\n\n \n *Kido is committed to safeguarding and promoting the welfare of all children. Kido will ensure that our recruitment procedures meet the standards set out in our safer recruitment policy (available upon request) and our selection criteria prevents unsuitable people from gaining access to children. As part of our commitment to safeguarding and promoting the welfare of the children in our care, successful candidates are expected to undergo pre-employment checks including an enhanced DBS and barred lists check.\n\n \nAbout Kido\n\n We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.\n

Description\n \n\n Welcome to the heart of Kido, where passion, ambition, and people are at the core of everything we do! As an Early Years Educator you'll be more than just an educator; you'll be an ambassador for our values, and a gatekeeper for our vibrant culture.\n \n \n Kido are looking for Early Years Educators to join the team at\n \n - Blackwater, Hawley Green, Blackwater, GU17 9BS\n \n \n\n\n The Early Years Educator role offers a salary range of £27,500 to £30,000 and is a full time, 40 hours per week position. Take the chance to build a remarkable career in a fast-growing international company- who champion career growth like no other! \n\n \nBenefits\n \n\n By joining Kido you will get:\n\n\n \n\n\n • 20 days annual leave plus bank holidays rising to 30 days after 5 years service\n, • Your birthday off\n, • 100% Free Childcare (Subject to availability, T&Cs apply)\n, • Up to £1000 refer a friend bonus\n, • Free Staff Lunches\n, • Annual performance-related pay increases\n, • Brilliant career progression opportunities \n, • Company awards and celebrations\n, • Access to a healthcare cash plan\n, • Early access to pay through the Hastee app\n, • Perkbox discounts and savings on thousands of retailers\n, • Your wellbeing matters – we provide not just a confidential employee assistance programme but access to our wellness hub\n, • Cycle to work scheme\n\n \nWhat We Are Looking For\n \n\n For the EYE role, it is essential that you hold a relevant childcare qualification, Level 2 or Level 3 minimum. Level 2 qualifications in English including functional skills are also a must if you obtained a Level 3 qualification after 2014.\n \n Unfortunately we are not able to support Sponsorship Application at this time.\n\n \nWhat you'll be doing!\n \n\n Create a nurturing environment — Support a safe, engaging\n \n space where children can learn and thrive.\n \n Be a consistent key person — Offer comfort, stability, and\n \n strong relationships for your key children.\n \n Observe and plan learning — Record observations and plan\n \n next steps to support each child’s development.\n \n Use varied teaching strategies — Adapt approaches to meet\n \n different learning styles and interests.\n \n Create enabling environments — Set up inspiring spaces\n \n that spark curiosity, awe, and exploration.\n \n Support SEND needs — Work with families and professionals\n \n to provide tailored support for children with additional needs.\n \n Safeguard children effectively — Follow safeguarding\n \n procedures and report concerns promptly to the DSL.\n \n Carry out safety checks — Contribute to daily health and\n \n safety routines and risk assessments.\n\n\n \n\n\n What’s next? \n \n\n\n If you’re ready to seize the opportunity to join the Kido team and build a future of possibilities for the children at our Kido nursery, apply today and we’ll be in touch. You can expect an initial phone call with our recruitment team who will take you through the next stages.\n \n \n\n\n If you have any questions, don’t hesitate to reach out to us via careers@kido.school\n \n \n\n\n Find out more about each of our nurseries by visiting https://kidoschools.com/uk/\n \n \n\n\n Safer Recruitment \n \n All posts involving direct contact with children are exempt from the Rehabilitation of Offenders Act 1974. However, amendments to the Exceptions Order 1975 (2013 & 2020) provide that certain spent convictions and cautions are 'protected'. These are not subject to disclosure to employers and cannot be taken into account. Guidance and criteria on the filtering of these cautions and convictions can be found on the Ministry of Justice website or see .\n \n \n Shortlisted candidates will be asked to provide details of all unspent convictions and those that would not be filtered, prior to the date of the interview. You may be asked for further information about your criminal history during the recruitment process. If your application is successful, this self-disclosure information will be checked against information from the Disclosure & Barring Service before your appointment is confirmed.\n \n \n *If you are unsure whether you need to disclose criminal information, you should seek legal advice or you may wish to contact Nacro or Unlock for impartial advice. There is more information on filtering and protected offences on the Ministry of Justice website.\n \n Unlock – phone 01634 247350 text 07824 113848\n \n \n *Kido is committed to safeguarding and promoting the welfare of all children. Kido will ensure that our recruitment procedures meet the standards set out in our safer recruitment policy (available upon request) and our selection criteria prevents unsuitable people from gaining access to children. As part of our commitment to safeguarding and promoting the welfare of the children in our care, successful candidates are expected to undergo pre-employment checks including an enhanced DBS and barred lists check.\n\n \nAbout Kido\n\n We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.\n

Reporting to: Contract Administration Supervisor This role involves coordinating and managing customer service requests and acting as first line support for clients via telephone, email and online portals. The Contract Administrator will ensure that queries are responded to in a timely manner, as well as providing great customer service to our clients. The Contract Administrator is also a key contact for engineers to assist in queries and resolve issues that may arise in a friendly and professional manner. • Initial handling and logging of various client requests via telephone, email or online portals., • Answering the phone in a timely manner and directing calls / taking messages accordingly., • Liaise with and provide feedback to customers on the progress of jobs., • Liaise with external contractors., • Generating jobs on the Corrigenda CAFM system., • Relaying instructions to engineers and collating details of works in progress., • Processing and inputting worksheet information correctly onto our system., • Liaise with contract managers and engineers to ensure effective communication., • To contribute to implementing new working methods and actively participate in continuous improvement., • Updating client portals., • Raise and issue purchase orders for materials and subcontractors., • Assist with arranging site access & appointment bookings with clients., • Other general administrative duties., • Assist with other work activities when required and provide team cover during holidays/sickness. Essential • Previous experience dealing with customer queries., • Excellent written and verbal communication skills., • Ability to achieve high levels of customer satisfaction., • Ability to work as part of a small team to become a ‘Team Player’ whilst demonstrating initiative and ability to work independently., • Attention to detail., • IT Literate with strong Microsoft Word, Excel skills and knowledge., • A minimum of C/4 grade in English and Math (or equivalent). Desirable • Previous experience working in a front-line customer advisor / helpdesk role., • Experience in using client databases for call handling and task logging., • Competitive Salary, • Annual Salary Review, • Overtime Opportunities, • 31 days holiday inclusive of bank holidays, • Extensive Learning & Development opportunities, including opportunities for progression., • Employee Assistance Programme – Offering guidance and advice on Personal, Health, Legal and Financial queries., • Bupa Cashplan – benefits covered include dental, optical, physiotherapy and a health & wellbeing., • Enrolment into our pension scheme, • Refer a friend reward scheme – worth £750 per referral #J-18808-Ljbffr

Bracknell, Berkshire Spectra Logic is a great company that values your skills, providing a work environment that is challenging and meaningful, with a culture that is casual and friendly. Spectra Logic Corporation is a storage industry leader, providing innovative data storage solutions for almost 40 years. We design and manufacture robotic libraries utilizing tape and disk technology to meet the backup needs of our diverse customer base. We offer a casual work environment with ample opportunity to learn and grow within the company, whose HQ is located in beautiful Boulder, CO. Problem solvers. We have huge range of personalities with common traits, they love to solve problems, they enjoy learning, and they help each other. Most importantly, they are focused on helping our customers. We do work hard; we work together, and enjoy the challenges presented. While most of our Service Delivery Team are based in Colorado, we have a small group of very capable technical staff at our European Sales Office in Bracknell, Berkshire. The EMEA role includes the opportunity to visit our US office once a year for training and socializing with your peers. We are seeking a Tier 1 Systems Support Technician for our 24/7 Technical Support Department. Ideal candidate will thrive in a fast-paced environment while providing world-class customer service to resolve our customers' technical issues over the phone. You will also need to provide customers with full hardware and firmware support for all Spectra Logic robotic tape libraries and disk products. • Excellent troubleshooting ability utilizing logical processes and error log analysis., • Good understanding of SCSI and Fibre protocols and how they interface with hardware., • Exposure to a variety of operating systems and backup software packages, and a general understanding of PC and server hardware., • Knowledge of tape drives, disk products and RAID are required., • Must possess the ability to clearly communicate technical topics both verbally and in writing. Previous customer service experience, preferably in a call center, would be beneficial., • Experience as a backup, systems/network administrator or possession of an MCSE certification is a major plus., • Fluent in another language, especially Spanish or French is also a major plus. Strong desire to provide world-class customer support is essential to the success of the Systems Support Technician candidate., • Answer initial incoming support phone calls., • Respond to incoming customer emails., • Perform technical analysis and troubleshooting of Spectra Logic hardware., • Provide OS and backup software support., • Take corrective action to provide timely resolution of technical problems., • Actively participate in the escalation process., • Follow-up on customer issues., • Work closely with US and regional support teams to share information and develop understanding of technical issues., • Occasionally provide training and assistance to local 3rd party service partners., • Occasional Travel with minimum advance notice, throughout designated region (and beyond if required) to perform Field service on sensitive/escalated issues. Four‑year technical degree or equivalent work experience preferred. Prior technical experience and/or technical certifications and at least one‑year industry specific experience is essential. Experience with Spectra Logic products and major backup software packages are a plus. Customer Service Excellence. This position is projected to have up to three weeks of travel per year. Full Time, Direct Hire This position is for day shift. Candidates must reside within commuting distance of our Bracknell office. Relocation assistance is not available. Only local candidates will be considered AI is a part of our daily work at Spectra, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided. £30,000 - £36,500/ year. While this salary range is a good faith and reasonable estimate, a candidate’s actual salary will be competitive based on a variety of factors including the candidate’s knowledge, skills, and experience. Applications will be accepted until 10/15/2026 Headquartered in the foothills of the Rocky Mountains in Boulder, Colorado, Spectra is an entrepreneurial, private company with more than 40 years of proven success preserving, protecting and defending the world’s data. Spectra offers a challenging, flexible and creative work environment. Our culture is one that drives personal opportunity and advancement and rewards high performance while maintaining a high-quality work-life balance. We offer a casual, hybrid work environment with ample opportunity to learn and grow within the company. Work out on your own or with our trainer at one of the on‑campus gyms; grab lunch or snacks onsite or challenge the CEO to a game of pinball; and grow your career with peers who are second to none. Spectra is committed to recruiting and retaining a diverse and inclusive workforce. We are proud to be an Equal Opportunity Employer, and we never discriminate against applicants or employees on the basis of age, color, disability, gender, gender identity, gender expression, genetic information, military or veteran status, national origin, race, religion, sex, sexual orientation or any other characteristics protected by applicable law #J-18808-Ljbffr

Reports to: Director of Growth and Customer Experience IDGateway delivers SaaS solutions into security-sensitive and operationally demanding environments. We work closely with airports, aviation operators and enterprise clients to improve operational efficiency, compliance and workforce management through modern technology. The Client and Product Support Analyst is the primary point of contact for IDGateway's clients, providing telephone and email support across our all of our products. The role is built around client engagement: managing expectations clearly, communicating with warmth and professionalism, and ensuring every client interaction leaves them confident that their issue is understood and being handled. Keeping our clients happy is the core purpose of this role while balancing the needs and standards of the company. The role logs, tracks and manages support issues through Jira Service Desk, Confluence and other Atlassian tools. Working within a complex regulatory environment, the role demands accuracy, clear documentation and a calm, structured approach to managing a live ticket queue including incidents, issues and client requests, against agreed SLAs. A key requirement of the role is to prepare demonstrations, investigate and reproduce issues, develop, improve and update user documentation, helping ensure clients have the information they need to be as self-sufficient as possible. • Direct experience in a client-facing support role, within a software, SaaS or technology business., • Hands-on experience using Jira, Confluence or other Atlassian tools., • A warm, professional communication style and genuine comfort engaging with clients by telephone and Teams, even when the news isn't good., • A methodical, detail-oriented approach to logging, tracking and progressing tickets to resolution., • A genuine interest in developing technical and database skills., • A 'make it happen', 'do it now' attitude., • You don't enjoy speaking with clients directly, this is a client-facing role with frequent teams, phone and email contact., • You have no prior experience in a ticket-driven, SLA-based support environment., • You do not have any interest in the technical aspect of the support role., • Provide telephone and email support to our clients operating within a complex regulatory environment, across all IDGateway products., • Build and maintain strong client relationships with key contacts throughout the support lifecycle., • Follow the company support process, logging and documenting all incidents accurately using Jira Service Desk, Confluence and other Atlassian tools., • Investigate reported issues thoroughly and author clear, well-articulated tickets that accurately capture the problem for development teams, i.e. a reproduction step list and evidence summary a developer could act on without needing a follow-up call., • React quickly to incoming tickets to ensure SLAs are met, communicating and escalating issues as necessary., • Regularly update and report ticket progress and status to the team and to clients until complete., • Identify patterns and recurring issues across support tickets, feeding insights back to the team to help prevent future occurrences., • Support data analytics on support trends and issues, ensuring findings are clearly documented and evidenced., • Carry out client communication using tools such as HubSpot, Teams, Jira and Outlook, • Collate and prepare support information for inclusion in client-facing reports., • Use AI tools such as Claude to help identify recurring themes and patterns across support tickets, and to support the production of client-facing reports and documentation., • Work alongside team members to deliver user education by maintaining training and client documentation materials., • Apply the company's values and behaviours to their work ethic., • Comfortable working directly with databases (e.g. SQL queries) to investigate and evidence issues, going beyond front-end observation to identify a reasonable cause., • Comfortable working within a database under guidance, reducing reliance on developers for routine fixes., • Able to produce clear reproduction steps and evidenced diagnosis for development teams, reducing back-and-forth on escalated tickets., • Willing to work closely with the Test and Development teams to resolve issues, building technical understanding over time., • Comfortable navigating a complex software product and willing to dig into detail and use initiative rather than deferring every technical question., • Excellent customer communication skills, able to translate technical detail into plain language for non-technical clients., • Strong analytical mindset, able to break down complex issues into clear, logical steps., • Proactive approach to problem prevention, using support data and trends to flag risks before they, • Organised and accurate record-keeping across ticketing and reporting systems., • Resilient under pressure, able to prioritise a live ticket queue against SLA deadlines., • Familiar and comfortable using company approved AI tools to increase the effectiveness of our day to day activities., • Comfortable in communicating client issues to technical teams., • 2+ years in a technical customer service or 2nd line support role., • Experience in a SaaS, software, or technology business supporting external clients., • Experience working with a ticketing/service desk system (e.g. Jira Service Desk, Confluence) in a live support environment., • Working knowledge of SQL or comfortable querying relational databases., • Experience liaising directly with development or engineering teams to progress technical issues., • Aviation, airport operations, or background screening industry experience., • Experience working within a complex, regulated environment., • Holiday: 23 days per annum + Birthday., • Pension: 3% Employer contribution, • Flexible Benefits: up to £750 per annum to spend on a range of benefits, • Location: 3 Days per week @ 33 Hercules Way, 2 days per week work from home, • Employment is subject to a background and criminal record check #IDGateway #J-18808-Ljbffr

IDGateway delivers SaaS solutions into security-sensitive and operationally demanding environments. We work closely with airports, aviation operators and enterprise clients to improve operational efficiency, compliance and workforce management through modern technology. The Client and Product Support Analyst is the primary point of contact for IDGateway’s clients, providing telephone and email support across our all of our products. The role is built around client engagement: managing expectations clearly, communicating with warmth and professionalism, and ensuring every client interaction leaves them confident that their issue is understood and being handled. Keeping our clients happy is the core purpose of this role while balancing the needs and standards of the company. The role logs, tracks and manages support issues through Jira Service Desk, Confluence and other Atlassian tools. Working within a complex regulatory environment, the role demands accuracy, clear documentation and a calm, structured approach to managing a live ticket queue including incidents, issues and client requests, against agreed SLAs. A key requirement of the role is to prepare demonstrations, investigate and reproduce issues, develop, improve and update user documentation, helping ensure clients have the information they need to be as self-sufficient as possible. This role will suit you if you have: • Direct experience in a client-facing support role, within a software, SaaS or technology business., • Hands-on experience using Jira, Confluence or other Atlassian tools., • A warm, professional communication style and genuine comfort engaging with clients by telephone and Teams, even when the news isn’t good., • A methodical, detail-oriented approach to logging, tracking and progressing tickets to resolution., • A genuine interest in developing technical and database skills., • A ‘make it happen’, ‘do it now’ attitude. This role is unlikely to suit you if: • You don't enjoy speaking with clients directly, this is a client-facing role with frequent teams, phone and email contact., • You have no prior experience in a ticket-driven, SLA-based support environment., • You do not have any interest in the technical aspect of the support role., • Provide telephone and email support to our clients operating within a complex regulatory environment, across all IDGateway products., • Build and maintain strong client relationships with key contacts throughout the support lifecycle., • Follow the company support process, logging and documenting all incidents accurately using Jira Service Desk, Confluence and other Atlassian tools., • Investigate reported issues thoroughly and author clear, well-articulated tickets that accurately capture the problem for development teams, i.e. a reproduction step list and evidence summary a developer could act on without needing a follow-up call., • React quickly to incoming tickets to ensure SLAs are met, communicating and escalating issues as necessary., • Regularly update and report ticket progress and status to the team and to clients until complete., • Identify patterns and recurring issues across support tickets, feeding insights back to the team to help prevent future occurrences., • Support data analytics on support trends and issues, ensuring findings are clearly documented and evidenced., • Carry out client communication using tools such as HubSpot, Teams, Jira and Outlook, • Collate and prepare support information for inclusion in client-facing reports., • Use AI tools such as Claude to help identify recurring themes and patterns across support tickets, and to support the production of client-facing reports and documentation., • Work alongside team members to deliver user education by maintaining training and client documentation materials., • Apply the company’s values and behaviours to their work ethic., • Comfortable working directly with databases (e.g. SQL queries) to investigate and evidence issues, going beyond front-end observation to identify a reasonable cause., • Comfortable working within a database under guidance, reducing reliance on developers for routine fixes., • Able to produce clear reproduction steps and evidenced diagnosis for development teams, reducing back-and-forth on escalated tickets., • Willing to work closely with the Test and Development teams to resolve issues, building technical understanding over time., • Comfortable navigating a complex software product and willing to dig into detail and use initiative rather than deferring every technical question., • Excellent customer communication skills, able to translate technical detail into plain language for non-technical clients., • Strong analytical mindset, able to break down complex issues into clear, logical steps., • Proactive approach to problem prevention, using support data and trends to flag risks before they elevate., • Organised and accurate record-keeping across ticketing and reporting systems., • Resilient under pressure, able to prioritise a live ticket queue against SLA deadlines., • Familiar and comfortable using company approved AI tools to increase the effectiveness of our day to day activities., • Comfortable in communicating client issues to technical teams., • 2+ years in a technical customer service or 2nd line support role., • Experience in a SaaS, software, or technology business supporting external clients., • Experience working with a ticketing/service desk system (e.g. Jira Service Desk, Confluence) in a live support environment., • Working knowledge of SQL or comfortable querying relational databases., • Experience liaising directly with development or engineering teams to progress technical issues., • Aviation, airport operations, or background screening industry experience., • Experience working within a complex, regulated environment., • Holiday: 23 days per annum + Birthday., • Pension: 3% Employer contribution, • Flexible Benefits: up to £750 per annum to spend on a range of benefits, • Location: 3 Days per week @ 33 Hercules Way, 2 days per week work from home, • Employment is subject to a background and criminal record check #IDGateway #J-18808-Ljbffr

FlexIT Talent Solutions Ltd in Hampshire is seeking a 1st Line IT Support Analyst to join a leading national MSP. You will deliver remote 1st line IT support to clients via phone and email, diagnose and resolve technical issues, and participate in an on-call rota for 24-hour support. The role covers

Registered Veterinary Nurse role at Medivet. 40 hours per week with 1:4 weekends at Wokingham 24 hour – plus on call rota and the BH rota. For further information regarding this role please email . Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have. • Provide clinical leadership to the nursing team., • Consistently deliver exceptional care to your clients., • Support with surgeries and procedures, completing all pre and post procedure activity., • Lead, manage and promote nurse led appointments and Schedule 3 surgeries., • Deliver patient monitoring and care., • Manage admissions and discharges as directed by the Veterinary team., • Complete patient transfers to out of hours or enhanced care., • Dispense and check medication., • Deliver professional excellence, implementing and complying with all regulatory, practice and operational standards., • Inspire your team, sharing new or evolving practice standards and changes to processes., • Engage, coach and develop your team., • Pro-actively support and share clinical best practice across practices and the wider Medivet community., • RCVS registered Veterinary Nurse., • Experience of delivering exceptional patient and client care., • Able to confidently lead a clinical team., • Experience of implementing a progressive clinical culture through nurse clinics and nurse consultations., • Experienced in using coaching and influencing skills to get the best out of every colleague., • Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service., • Life Assurance 3 x salary., • Access to 24-hour counselling by phone or in person should you feel you need support., • 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service., • An additional ‘Day for You’, a paid day’s leave for you to use as you wish., • Clinical CPD: £750 per year plus 2 days’ paid leave, • Internal CPD and access to Clinical Communities, • Funded certificate opportunities., • VDS and RCVS fees paid., • Interest free Season Ticket Loan., • Cycle to Work scheme., • Discounts on Medivet products and services. #J-18808-Ljbffr

We are working with one of the largest Manufacturers of Industrial Gas and Steam Boiler systems in the UK. They are looking for a Service Engineer to join the team in the South East. You will be given full comprehensive training of the companies range of Boilers, Burners and Steam Systems and will attend sites including Factories, Hospitals, District Heating sites, Food Manufacturers and more to service and maintain their systems. You will complete strip downs, NDT's, annual checks and much more and some experience with electrical controls such as ETC or Lamtec would be advantageous. The company are big on work/life balance so there is no staying away from home unless you say you would like to travel. For example, there is international trips available for commissioning, they are currently completing a project at a site in Egypt and have one upcoming in the Caribbean. Likewise, there is no 'set' call out rota. The Senior Tech for the Region holds the phone and if a call comes, he will try and diagnose it over the phone. If someone needs to go to site, then he will call the Engineer who lives closest. If you can do it, great, if you can't as you are busy, they will move onto the next closest Engineer etc. Everyone works together to cover it when they can and it fits around your life rather than being on call 7 days straight. There is constant ongoing training and development opportunities, as well as opportunities to progress your career. • ACS Commercial Gas Tickets, • Experience on Steam, Industrial Boilers and Burners, • Experience on Controls such as ETC, Lamtec or similar, • Full UK Driving Licence., • Salary from £45,000 - £57,000 DOE (Service Engineer level to Commissioning Engineer at the higher end), • Door to Door Travel Pay, • Company Vehicle & Fuel Card, • BonusesCall Out Rota is OPTIONAL, • Overtime (1.5 Mon-Sat, 2x Sunday, 2x + Day in Lieu on bank holidays), • 25 Days Holiday + Bank Holiday, • Private Healthcare (MediCash Scheme) All Tools, Uniform, • Laptop + Phone, • Tools, • Ongoing training and progression opportunities, • Sick Pay, • Pension #J-18808-Ljbffr

Air Conditioning Engineer Yateley, Hampshire Permanent Phone, Van & Fuel Cardprovided 1st Step Solutions are looking for an experienced Air Conditioning Engineer in the Hampshire area on behalf of an established Air Conditioning, Ventilation & Heating Contractor. Due to expansion within the business, this role will be mainly working on domestic projects, but will require some working within the commercialarm of the business when required. • Carry out planned and reactive service, maintenance, installation, and repair ondomestic projects, • Diagnose and resolve electrical and mechanical faults across a wide range of equipment, • Work on systems including water chillers, air-cooled and water-cooled systems, cold rooms, and commercial refrigeration plan, • Complete detailed fault-finding, performance analysis, and system optimisation, • Carry out refrigerant handling, leak detection, and F-Gas compliance tasks, • Attend breakdowns and deliver effective repair solutions independently, • Provide technical support and guidance to clients and junior engineers where required, • Complete accurate service reports, worksheets, and compliance documentation, • Ensure all work is carried out safely and in line with current regulations, • Domestic work will be based locally to GU46, whereas commercial work aims to service clients within a 150-mile radius, • An industry relevant City & Guilds/NVQ Level 2 or 3., • F-Gas Certification, • Full UK Driving License If you are interested in this role, please call the office on . To apply for the role of Air Conditioning Engineer, you will be required to provide your CV, recent references confirming similar duties, your qualifications, and proof of your right to work in the UK. #J-18808-Ljbffr

At the heart of our practice is Christopher Probert, our experienced Lead Vet, who holds a certificate in dermatology. Alongside him is Vlad, the newest member of our veterinary team. Both Chris and Vlad enjoy all aspects of general practice and are dedicated to providing compassionate care to every pet they see. Amy is our amazing (and currently solo!) veterinary nurse. She’s doing a fantastic job juggling everything her role involves, and she’s on the lookout for a fellow nurse to join her and share the load. Supporting our clinical team is Jess, our caring Patient Care Assistant, who’s always ready to lend a hand wherever she’s needed. You’ll also be welcomed by our friendly reception team – Mary and Rachel – who help keep everything running smoothly and ensure every client feels right at home. Our practice is well-equipped with an in-house laboratory, ultrasound, and X-ray facilities, allowing us to provide efficient and thorough care under one roof. We’re lucky to be located in a lovely, peaceful corner of Frimley Green, tucked away from the hustle and bustle. It’s a calm and welcoming environment for both our clients and their pets. Rota wise - its 40 hours a week with 1:4 weekends at Wokingham 24 hour - plus on call rota an the BH rota For further information regarding this role please email Key Benefits Health cash plan from day one (covering dental, physio and optical services) with 24/7 Private GP Service. Life Assurance 3 x salary. Access to 24-hour counselling by phone or in person should you feel you need support. 5 weeks’ annual leave plus Bank Holidays rising to 6 with length of service. An additional ‘Day for You’, a paid day’s leave for you to use as you wish. Clinical CPD: £750 per year plus 2 days’ paid leave Internal CPD and access to Clinical Communities Funded certificate opportunities. VDS and RCVS fees paid. Interest free Season Ticket Loan. Cycle to Work scheme. Discounts on Medivet products and services. Role Accountabilities Exceptional care is at the heart of everything we do at Medivet. That’s the care for our patients, our clients and for each other – we really want to make a positive difference through every interaction we have. In this role you will: Provide clinical leadership to the nursing team. Consistently deliver exceptional care to your clients. Support with surgeries and procedures, completing all pre and post procedure activity. Lead, manage and promote nurse led appointments and Schedule 3 surgeries. Deliver patient monitoring and care. Manage admissions and discharges as directed by the Veterinary team. Complete patient transfers to out of hours or enhanced care. Dispense and check medication. Deliver professional excellence, implementing and complying with all regulatory, practice and operational standards. Inspire your team, sharing new or evolving practice standards and changes to processes. Engage, coach and develop your team. Pro-actively support and share clinical best practice across practices and the wider Medivet community. Your Skills and Experience RCVS registered Veterinary Nurse. Experience of delivering exceptional patient and client care. Able to confidently lead a clinical team. Experience of implementing a progressive clinical culture through nurse clinics and nurse consultations. Experienced in using coaching and influencing skills to get the best out of every colleague. About Us Medivet is a leading veterinary care provider, with practices across the UK including a number of 24-hour veterinary centres and referral centres. We also have a growing presence overseas with practices in France, Germany and Spain. We’re proud to support a large, connected and growing community of colleagues who provide exceptional care that’s always there. That’s more than a strapline for us, we truly believe every interaction we have matters and that we can make a real difference. This is as true for our colleagues as it is for our patients and clients. Being part of Medivet means being part of a forward-thinking and caring environment with the very best equipment and treatment options available, and the very best treatment for you as a valued member of the team. This is the home of talented people like you who want to stand out in their field and whose compassion for animals goes way beyond their job. Join us and be part of our exciting plans for the future. #J-18808-Ljbffr

The successfulcandidate will prospect and produce qualified leads through outbound calling to decision makers and executives in target organisations. Leads to call will be generated through individual research, marketing programmes, Faronics partners and leads from trial downloads. The Business Development Manager will work with Faronics partners, follow up on campaigns, call targets / existing client base, identify contacts and determine buyers and decision-making influencers. The successful candidate must be confident in providing the Faronics unique value proposition, generating interest in downloading product trials and identifying new sales opportunities. Business Development Manager –The Role: • Proactively develop potential sales opportunities through outbound calling to include the use of cold call lists and warm leads, • Effectively utilise sales process methodology and proper questioning to identify and capture potential opportunities, • Grow and develop own internal accounts and provide accurate forecasts on future business, • Ensure that the external sales team are kept informed of any developments relevant to their accounts, • Help to drive organisational performance by driving core business objectives, • Maintain technical knowledge and understanding of product and potential impacts of new and competing technologies, • Prepare and send appropriate follow-up, marketing and collateral materials and quotations via mail and email to prospective clients and partners, • Ensure that customer complaints, issues and queries reach a successful and appropriate conclusion, • Achieve lead/revenue targets set each week/month/annually Requirements: • Requires a minimum of 1 year of sales / telesales experience preferably in the tech industry, • Advanced and fluent level of English is essential (written and verbal), • Another European language would be an advantage, • Ability to communicate software solutionsand ideasat a high level, • Ability to cold call into an organisation and identify key decision makers and influencers, • Self-motivated and able to appropriately set and pursue own goals intelligence, energy, and interest, in support of the organisation's goals, • Organised, flexible and able to manage multiple opportunities simultaneously; pays attention to detail and able to report results in a concise format, • Able to plan, organise, and follow job activities in accordance with their importance and respond flexibly and effectively to changes or interruptions, • Working knowledge of SalesForce desired, not required, • Must be a skilled communicator with a dynamic and engaging phone presence who excels in questioning, and listening, to determine the prospect’s needs, • Must be a fast learner who enjoys self-education, • Must be able to generate well written correspondence to targeted customers, • Focused, polite, and persistent, he/she knows how to learn and derive strength from rejection #J-18808-Ljbffr

Salary: £27,000 per annum, with salary reviewed on successful completion of 6-month probationary period. Plus paid on-call. Position Type: Permanent Location: Hybrid: Farnborough head office and Remote Benefits: 25 days holiday, private medical cover with Vitality, life insurance, company pension scheme, Cycle-scheme, free non-fiction book scheme, earlier finish ‘Chill Friday’ Working Hours: Full time Reporting to: Head of Customer Experience We are rapidly expanding our team and looking for a full-time Customer Success and Support Analyst to support our growing customer base. The Customer Support team are a multi-disciplined, technical and customer-driven team delivering excellent service. This is a fast-paced, customer-facing support role where you will work across multiple channels, with a strong focus on telephone-based support. You will spend a significant portion of your time speaking directly with customers, helping them resolve issues in real time, guiding them through workflows, and ensuring they get the most value from our products. Confidence and clarity on the phone are essential. • Deliver high-quality customer support across email, in-product chat, and telephone, with phone support as a core part of the role, • Confidently handle a high volume of inbound and outbound customer calls, including troubleshooting issues and guiding users step-by-step through solutions, • Ensure customers receive an easy, memorable, and valued service across all touchpoints, • Seek to understand how customers use our products, and proactively offer guidance to help them get the best value, • Troubleshoot issues live with customers, often in real-time over the phone, • Maintain an accurate record of enquiries with all relevant information within Salesforce to ensure timely and accurate resolution of issues and customer queries, • Provide emergency support out of hours on a rotational basis (after initial onboarding period), • Use software tools to thoroughly investigate, test and replicate customer issues to identify causes of problems, • Work with connected technology providers to effectively implement integrated solutions or solve problems affecting customers, • Research and interpret application log files and user behaviour to help diagnose issues, • Document and share workarounds or key steps via our Help and Support Centre and with wider customer-facing teams, • Use software such as Intercom, Aircall, Confluence, Jira, Kibana, Postman and Bugfender, as well as Microsoft suite of products, • Proven experience in a customer-facing role with regular telephone-based support (e.g. contact centre, service desk, or high-volume support environment), • At least 1–2 years’ experience handling customer support via telephone in a fast-paced environment, • Strong verbal communication skills, with the ability to build rapport quickly, control conversations, and explain technical concepts clearly over the phone, • Experience handling challenging conversations and confidently de-escalating frustrated customers, • The skillset to follow up with customers and deliver timely updates on tickets and casesExperience of working in a high-performing, busy team, • A logical approach, with good judgment to ensure the appropriate customer outcome, • Initiative to resolve customer issues and provide an exceptional service, • The ability to manage a varied workload, • A desire to increase your technical knowledge, • Willingness to contribute ideas, innovation and team spirit, • Experience or interest in the Care industry, • An inclination to keep up with developments in technology and social care, • Experience using Salesforce, Intercom and Jira, • An ambition to continuously grow and develop Be part of a team that is transforming the UK care industry. If you thrive supporting customers, enjoy building relationships and making a meaningful impact, we’d love to hear from you! Established in 2014, everyLIFE Technologies is a fast-growth SaaS provider primarily to the UK social care market. We exist to support care services to be the best that they can be. We design, build, release, manage and support software and mobile applications that are crucial parts of the care being given to tens of thousands of people across the UK. We must get it right, every day! Our ideal teammates are thoughtful, humble, curious, achievement-oriented professionals who can both zoom into the details and zoom out to embrace the big picture. We are customer-led and always aim for the highest standard. We believe in being transparent in all our dealings; acting fairly, openly, and honestly in everything we do. Please note that we are only able to accept applicants with the right to live and work in the UK without the need for sponsorship. If you are on a visa and interested in applying for this role, please contact us for further information. Due to the high volume of applicants that we receive, we cannot always guarantee that you will receive a response. #J-18808-Ljbffr

Customer Experience Coordinator Roles (FTC until end of August 2026) We have two vacancies, one part time and one full time; • Contract type: Fixed-term, • Contract dates: Start as soon as possible until 31 August 2026, • Hours: 37.5 hours per week (7.5 hours per day) with a 1‑hour lunch break, • Location: Farnborough International, Etps Road, Farnborough, • Salary: Pro‑rated based on an annual salary of £30,000, • Training: Provided prior to the event, • Uniform: Polo shirts provided, along with full onsite support throughout the contract, • Contract type: Fixed-term, • Contract dates: Start as soon as possible until 31 August 2026, • Hours: minimum 20 hours per week (typically 4 hours per day; flexible scheduling available for the right candidate), • Location: Farnborough International, Etps Road, Farnborough, • Salary: Pro‑rated based on an annual salary of £30,000, • Training: Provided prior to the event, • Uniform: Polo shirts provided, along with full onsite support throughout the contract Providing a professional, well informed, and proactive customer experience for exhibitors and visitors for the Farnborough International Airshow (FIA). Guided by the Customer Experience Manager, working within in the customer experience team providing exceptional proactive and reactive customer service pre, during and post FIA2026. The customer experience team are responsible for imparting important information to exhibitors, contractors, local residents and stakeholders addressing any potential questions early in the planning process and making sure that they have all the relevant information they require to make the most out of their investment at FIA2026. This will be a combination of proactive phone calls, emails and responding to incoming enquiries. The customer experience coordinator will form part of the onsite FIA helpdesk team from 13th– 24thJuly 2026 situated in the Show Control Office on a rota (same daily hours as contracted) to cover the open hours of 0700hrs – 1900hrs. The customer experience coordinator will be provided with the relevant training, resources, and direction to ensure that they can operate in line with the business values. We are looking for a proactive and positive individual with a strong can‑do attitude, who can remain calm under pressure and effectively manage multiple tasks at once. The ideal candidate will be an excellent and confident communicator at all levels, with a personable approach and strong teamwork skills. While previous call centre experience would be an advantage, it is not essential. Proficiency in Word, Excel, and Outlook is required, along with a flexible approach to working hours and a willingness to support the team wherever needed. #J-18808-Ljbffr

Customer Service Assistant Over 18 - Camberley.Are you looking to work in a fun environment where confidence, energy, and a positive attitude are all you need? The rest we can teach you!.We have something fun for all the family to do, regardless of age.Our centres are fantastic places to visit, and

This is a casual, part-time role offering flexible working.As a Bank Senior Care Assistant at a Barchester care home, you'll look after the different needs of our residents to enable us to deliver quality, person-centred care and support.Your role will involve supervising and inspiring a team of ded

You will work enthusiastically as a member of a team that promotes and supports Adults with Support Needs to actively take part within local resources and facilities, to maximise their inclusion, independence and planned outcomes.

As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing great moments and memories too.It's a chance to bring your dedicatio

Senior Care Assistant – Glenrothes, Fife (KY7).Deliver exceptional care as a Senior Care Assistant with Newcross Healthcare.Are you a compassionate Senior Care Assistant looking for flexibility, great pay, and career development? At Newcross Healthcare, we value and support our health and social

This is a casual, part-time role offering flexible working.As a Bank Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support and companionship and sharing grea

Domestic Assistant, St Brendan's Care Home (3614).You will provide domestic assistance in the Home, with particular responsibility for the overall cleanliness of the Home, to the standard necessary for the health and safety of the service users.You should have experience of cleaning, preferably to a

This is a casual, part-time role offering flexible working.As a Bank Activities Coordinator at a Barchester care home, you'll help to create a stimulating environment that enables us to deliver exceptional all-round care and support for our residents.Our ethos is all about celebrating life, so you'l

Want a soul-sucking call centre job?. After your first interview, you’ll arrange a call with someone from the Talent Team.

As a Housekeeping Assistant at a Barchester care home, you'll help to create a warm and homely environment that enables us to meet each resident's unique needs.Keeping the home clean and safe is no small task, which is why the role of Housekeeping Assistant is so important.The variety of housekeepin

Excellent communication skills in all areas, including by telephone, email and in face-to-face situations.

As a Maintenance Assistant at a Barchester care home, you'll help to create the safe and attractive surroundings that enable us to give our residents the quality care and support they deserve.It's important that our homes give the right first impression and that every area is always well-maintained.

As a Kitchen Assistant at a Barchester care home, you'll help to provide the first-class food and hospitality that enable us to give our residents exceptional all-round care and support.A healthy, nutritious diet is vital to ensuring our residents' wellbeing and helping them enjoy daily life with us

A £500 Golden Hello is just one of the ways we'll reward you when you join Barchester in this role.As a Care Assistant at a Barchester care home, you'll help residents enjoy each day by making sure they get the quality care and support they deserve.You'll assist with daily living, providing support