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Olo is a leading SaaS platform accelerating digital transformation in the restaurant industry, by helping customers deliver more personalized and profitable guest experiences. As a result, our digital ordering, payment, and guest engagement solutions enable brands to do more with less and make every guest feel like a regular. This role is fully remote, offering you flexibility to work from anywhere within the UK. As a Sr. Customer Support Specialist reporting directly to a Manager of Support, you'll play a pivotal role on Olo’s Customer Support team. Your work will directly impact our Key Performance Indicators (KPIs), uphold our customer and partner relationships, and support other Oloites in their work with customers. Your primary focus is working within the support queue to resolve issues and answer questions on tickets that are assigned to you. You'll handle the increasingly complex tickets that are escalated to you, and leverage your specialized skillset on Olo’s products and services to resolve them. At times, you may mentor newer team members as they learn how to resolve tickets assigned to them, and may advocate for improvements to our products, and also to Customer Support operations that are managed by Support leadership and CX Operations. • Independently diagnose increasingly technical issues using your analytical thinking skills and specialized training to efficiently and effectively resolve them., • Respond to customer inquiries and escalations through phone calls and written interactions on tickets while meeting key performance indicators (KPIs) including Customer Satisfaction (CSAT) scores, Service Level Agreements (SLAs), and other efficiency metrics., • Escalate tickets to increasingly technical resources, either within Support, Product, or Engineering to ensure troubleshooting and root cause analysis outside of your control is effectively routed and efficiently resolved. Manage customer communication and closure accordingly., • Recognize recurring patterns in customer issues and advocate for improvements to CX Operations and Support Leadership., • Participate in retroactive issue reviews and root cause analyses led by Support leadership or Operations. Independently manage ticket hygiene, and administrative tasks to maintain high quality support operations and performance. • At times, collaborate across the Support team to resolve tickets in escalated queues., • Share knowledge gained from resolving difficult problems with the team to continuously improve support capabilities and documentation across all tiers., • May provide informal mentoring and guidance to newer team members, sharing best practices and product knowledge that helps them grow., • Operate independently across shifts and serve as a senior point of reference for peers on complex tickets., • Minimum 2+ years of experience owning complex customer problems end-to-end and learning new systems quickly. Relevant backgrounds include technical support, customer success, implementation, IT, QA, restaurant operations, or other roles requiring strong troubleshooting and customer communication. Direct experience with online ordering, payment integrations, POS systems, or marketing automation preferred., • Proficient with diagnostic and troubleshooting tools (e.g., Postman, Sumo Logic, system logs, remote session tools) to read error messages and investigate complex technical issues., • Working knowledge of customer support ticketing systems (e.g., Zendesk, JIRA) and proficiency in utilizing advanced features, including workflows and automations., • Experience contributing to internal knowledge bases and documentation., • Strong written and verbal communication, including the ability to translate technical concepts for non-technical audiences and collaborate effectively across different teams., • Genuine investment in customer outcomes, with the patience and judgment to work through complex issues alongside brand operators., • Ability to work traditional and non-traditional shifts or be on-call, as business needs arise. Our Support team is available to our customers 7 days a week., • Including evening, weekends, and holidays, • Shifts may also be subject to change over time, • Comfort using AI tools to work more efficiently. Olo is a leading restaurant technology provider with ordering, payment, and guest engagement solutions that help brands increase orders, streamline operations, and improve the guest experience. Each day, Olo processes millions of orders on its open SaaS platform, gathering the right data from each touchpoint into a single source—so restaurants can better understand and better serve every guest on every channel, every time. Over 800 restaurant brands trust Olo and its network of more than 400 integration partners to innovate on behalf of the restaurant community, accelerating technology’s positive impact and creating a world where every restaurant guest feels like a regular. Learn more at olo.com. _ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Thirsty for a change? CPM have a great opportunity for a Regional Sales Field Team Manager to join our team representing Suntory and their great portfolio of products which includes Celsius, Lucozade and Ribena! £45k per annum, up to 10% bonus, company car, tablet and mobile phone. Ideal Location: Preston, United Kingdom, PR1 Territory covering: Glasgow, Edinburgh, Liverpool, Wigan, Warrington, Manchester, Stockport, Oldham, Leeds, Newcastle, Durham, Sunderland, Middlesborough and surrounding areas Join CPM as a Regional Sales Field Team Manager and make your mark on a new team of Territory Development Executives Representing Lucozade Ribena Suntory! As a Regional Sales Manager at CPM, you'll inspire, develop, and lead a new team of up to 12 Territory Development Executives who call on independent retailers, convenience stores, small-format grocery outlets, and foodservice customers. Together, you'll represent the iconic Lucozade Ribena Suntory portfolio driving sales, visibility, and brand passion across your region. In this role, you'll set the vision, strategy, and energy for your team ensuring they're trained, motivated, and equipped to perform at their best every day. You'll take ownership of regional sales performance, delivering against ambitious targets across multiple channels and empowering your team to seize every selling opportunity. Your commercial insight and leadership will play a key role in managing budgets, controlling costs, and providing valuable business intelligence to support senior management. Above all, you'll be the driving force behind a culture of excellence ensuring we not only meet but exceed expectations for our client and retail partners. • You can demonstrate agility and adaptability in a fast paced, multichannel environment, seamlessly shifting priorities to meet evolving business and customer needs., • Talent programme - responsible for working with our in-house recruitment team, taking responsibility for regional recruitment, minimizing churn and providing training, developing and nurturing the team to be their very best., • Team management - including performance management., • Provide senior management support to the National Sales manager., • Delivering against key sales targets and key performance indicators., • Plan and organize regional meetings and cascade communications to the team., • Analyse data from multiple sources to identify opportunities and underlying trends., • You want a role that really allows you to expand your people management skills, increasing your already great experience within training, developing, motivating and performance managing a sales team., • You are a great people manager, who knows how to tailor your management style to get both individuals and a team on side, whilst working together and creating a supportive culture., • You pride yourself on exceeding client expectations - growing sales is second nature to you., • You are commercial and able to manage costs and budgets effectively to ensure objectives and targets are achieved., • You love looking at things differently, and coming up with innovative suggestions and solutions., • You love working with people and ensuring they reach their full potential., • Previous experience in managing a sales team, ideally at area level., • An understanding of retail / FMCG preferred., • A Full UK driving licence. Happy to drive a manual vehicle, • Great package offered £45k + up to 10% Bonus Per Annum, • Flexible hours -37.5 hours Monday to Friday, • Generous Holiday Package, • Company Car, • Company pension scheme -3% employer contributions, • Peppy: Confidential access to expert health support across areas like fertility, menopause, pregnancy, and more., • DIGICARE+ App: Enjoy convenient access to second opinions from doctors, personalised counselling sessions and expert nutritionist advice. CPM has been accredited Investors in People Gold award and places great importance on the training and development of our people. We work in a cooperative environment where great ideas and achievements are shared and celebrated. CPM is an equal opportunities employer, we depend on having diverse talent with a range of backgrounds, skills, and capabilities #J-18808-Ljbffr

Salaried Urgent Care Doctor £96,926 to £107,903 per annum (Additional rate enhancements apply for evening, weekend and overnight working). gtd healthcare is one of the largest NHS commissioned Primary and Urgent care providers in North West England. We are looking for dedicated and proactive Salaried Urgent Care Doctors to work within our urgent care services at Royal Preston Hospital and Chorley Hospital. We are recruiting for both full time and part time hours with a minimum of 12 hours per week across Monday to Sunday for overnight working from 22:00 to 08:00. Our services operate 24/7 providing vital patient care. As part of the medical gtd healthcare team, you will deliver urgent primary medical care in line with current evidence based best practice during both the out of hours and in hours periods (dependent on the service area and contractual requirements). This will be face to face assessment in a range of treatment locations. This post may develop to include telephone triage and home visits dependent on the post holders development needs. You will be part of a busy and proactive team and the wider organisation. We are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients. • Provide timely clinical care to gtd healthcare urgent care patients in the form of advice or face to face consultation whilst on shift., • To ensure that where appropriate, the patient is referred for further management with the relevant service, e.g. secondary care specialties, community services., • To proactively communicate with the Clinical Shift Leads and Senior Care Co-ordinators to ensure the smooth running of the shift., • To be responsible for prioritization and timeliness of all consultations assigned to the shift., • Work with colleagues to maximize effective and efficient delivery of care to patients., • To work within the prescribing formulary, taking account of the minimum length of prescribed treatment., • Provide clinical advice to both internal and external other staff as required (e.g. Clinical Shift Lead, Senior Care Co-ordinator, Triage Nurses, other GPs, District Nurses)., • Represent gtd healthcare in a professional manner when in contact with the general public and other professionals., • Support locally developed urgent care pathways and community alternatives to admission, e.g. DVT service, alternative to transfer (ATT/PATS) scheme with NWAS., • To support streaming of patients to or from co-located A&E services., • On call shifts (optional): Doctors on call are expected to respond to phone requests within 5 minutes of call and to be able to attend at any of our centres within 1 hr. For further details, please refer to the attached job description. At gtd healthcare we are keen to develop and support staff to excel their career aspirations whilst making a positive difference to patients and the community. We put our people at the heart of everything we do. We are a values driven organisation and we are passionate about providing the best possible healthcare for our patients. Benefits package • paid professional indemnity cover;, • one week study leave per year pro rata;, • opportunities for protected medical leadership time;, • opportunities for portfolio working across primary and urgent care, in or out of hours;, • further development e.g. GP trainer, fellowship schemes, minor surgery and other specialist courses;, • Real living wage employer;, • access to Stream, which provides flexible and on-demand access to stream your pay during the month, in real-time, when picking-up extra shifts;, • salary sacrifice car benefit scheme;, • 30 days annual leave, rising to 32 after five years of continuous service;, • flexible working hours and policies;, • family friendly and carer policies;, • opportunities to apply for innovation and quality awards;, • access to gtd healthcares wellbeing initiatives and employee assistance programme;, • opportunity to become a part of an employee owned organisation;, • cycle to work scheme;, • Provide timely clinical care to gtd healthcare urgent care patients in the form of advice or face to face consultation whilst on shift., • To ensure that where appropriate, the patient is referred for further management with the relevant service, e.g. secondary care specialties, community services., • To proactively communicate with the Clinical Shift Leads and Senior Care Co-ordinators to ensure the smooth running of the shift., • To be responsible for prioritization and timeliness of all consultations assigned to the shift., • Work with colleagues to maximize effective and efficient delivery of care to patients., • To work within the prescribing formulary, taking account of the minimum length of prescribed treatment., • Provide clinical advice to both internal and external other staff as required (e.g. Clinical Shift Lead, Senior Care Co-ordinator, Triage Nurses, other GPs, District Nurses)., • Represent gtd healthcare in a professional manner when in contact with the general public and other professionals., • Support locally developed urgent care pathways and community alternatives to admission, e.g. DVT service, alternative to transfer (ATT/PATS) scheme with NWAS., • To support streaming of patients to or from co-located A&E services., • On call shifts (optional): Doctors on call are expected to respond to phone requests within 5 minutes of call and to be able to attend at any of our centres within 1 hr., • Maintain appropriate professional registration and ensure working within professional competencies., • To ensure all statutory and mandatory training relevant for post is completed., • Identify own training needs, in consultation and attend agreed relevant courses / study days to enhance personal development., • To be available for meetings and appraisals from time to time as required., • Actively seek out learning opportunities via networking with peers in other organisations., • Participate in the NHS Appraisal process and all activities required for revalidation. Corporate responsibilities • To have a good understanding and follow the organisations policies and procedures., • Work as part of the gtd healthcare multidisciplinary team to ensure a positive and productive team environment is developed and maintained at all times., • Work as part of a team to ensure targets are met and have primary responsibility for operational targets in real time., • To contribute to any strategic developments arising from the urgent care agenda., • Involvement in the teaching and training of other health professionals who may be attached to the service., • Alert gtd management promptly to problems in service delivery or concerns about the competence of clinical and non-clinical colleagues., • To provide relevant information and assurance regarding Working Time Directive and hours worked., • To contribute and participate in the management of complaints and concerns where appropriate., • Participate in audit of clinical and patient services. Other duties: • Any other duties, as agreed with the line manager to meet the needs of the organisation. This may include travel to other sites within the organisation., • Hold full GMC Registration with a current license to practice and without any current restrictions/undertakings., • Computer literacy. An ability to use the clinical systems and online decision support combined with a reasonable typing speed., • Skilled and experienced in telephone consultation with good telephone manner and clear diction., • Able to demonstrate holistic patient care., • Flexible and able to adapt to change., • Able to work within a team and take instruction as required., • Able to quickly establish rapport and credibility with others in the team., • Able to represent the organisation with internal and external stakeholders in a professional manner., • Able to use own initiative, work autonomously and be self motivated., • Empathetic and caring., • Socially & ethically aware., • Professional approach and a presentable appearance., • Excellent communication and listening skills even in difficult situations., • Good team player who is able to support, value and respect the contribution of all members., • Good time management being able to function well under time and patient pressure., • Flexible approach to working pattern across the entire OOH period., • Able to work in treatment centres / Urgent Care., • Familiar with ADASTRA., • An up to date understanding of modern primary care and its delivery in an OOH/urgent care setting., • Experience of working in urgent primary care., • Able to manage common medical, surgical and psychiatric emergencies., • Ability to make appropriate referral for further management., • Has an understanding of local services, pathways and OOH services and Integrated Urgent Care., • Minimum of 3 years working in A&E (ED) as Specialty Doctor / Associate Specialist., • Understanding of National Quality Requirements in Out of Hours., • Experience of GP Training. This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. £96,926 to £107,903 a yearplus enhancements for evening, weekend and overnight working #J-18808-Ljbffr

Recruit4staff are representing a well-established material handling solutions provider in their search for a Field Service Engineer to work across the North West. Attending customer sites to carry out service, maintenance, and repairs on a wide range of forklift trucks and material handling equipment. The role involves both preventative maintenance and reactive breakdown work, including diagnosing mechanical, electrical, and software faults. You will also provide technical support and after-sales assistance to customers as required. • Pay: Up to £36,000 per annum, • Hours of Work: 40 hours per week, 8:30am - 5pm, • Duration: Permanent, • Benefits:, • Overtime paid at enhanced rates (x1.5 and x2), • £100 call out bonus, • Travel paid door to door, • Company pension, • £15,000 insurance cover on your tools, • PDA, phone, laptop and specialist tools provided, • Company van with personal use allowed, • Strong knowledge of forklift trucks and material handling equipment, • Excellent fault-finding and troubleshooting ability, • Mechanical and electrical service and maintenance experience, • Experience with preventative and reactive maintenance work, • Good ICT skills with strong written and verbal communication, • Excellent customer service skills, • C&G/NVQ in Mechanical Engineering or equivalent, • Driving licence, • Pyroban (ATEX) rated trucks qualification, • FLT licence, • Manufacturer training (Linde, Toyota, Nissan, Combilift, etc.), • Electrical Engineering qualifications Warrington, Skelmersdale, Wigan, Chorley, Preston, Blackburn, Leyland, Standish Field Service Engineer, Field Service Technician, Forklift Engineer, Forklift Technician, Workshop Engineer, Workshop Technician, Mobile Engineer This vacancy is being advertised on behalf of Recruit4staff, who are operating as a recruitment agency. ChesWrexEng JBRP1_UKTJ #J-18808-Ljbffr

Location: North West Role type: Field-based A well-established material handling company supplying and supporting forklift trucks and warehouse equipment to a wide range of customers is looking to recruit a Field Service Engineer to join its team. This role is primarily field based, with some on-site work, and involves maintaining and servicing a fleet of trucks across the North West. As a Service Engineer, you will be responsible for carrying out planned servicing and maintenance on a range of forklift trucks and warehouse equipment across customer sites throughout the North West. This is a servicing-focused role, with no breakdown call-outs or repair work required initially. It would suit a hands-on engineer looking to build your experience within the materials handling industry, with full training and support provided to develop your skills across fault-finding, repairs, maintenance and breakdown work as they progress. You will be responsible for: • Servicing and carrying out routine maintenance on a range of forklift trucks and warehouse equipment, • Working on a variety of equipment including electric, LPG and diesel counterbalance, pallet and reach trucks, • Completing planned maintenance and inspections to a high standard, • Carrying out basic checks and identifying any issues requiring further attention, • Representing the company professionally at customer sites, • Managing your workload independently while maintaining high standards of workmanship and safety, • Working closely with experienced engineers and the wider service team to develop your technical knowledge Essential: • Hands-on engineering experience, • Engineering qualification or apprenticeship, ideally within mechanical engineering, automotive, plant or a similar discipline, • Good practical and mechanical aptitude, • Willingness to learn and develop within the materials handling industry, • Able to work independently in a field-based role, • Full UK driving licence Highly Desirable: • Previous experience working with forklift trucks, plant, agricultural or similar equipment, • Experience with Still or Linde equipment, • LOLER Certification, • Basic knowledge of electrical, hydraulic or mechanical systems, • Full training and ongoing support will be provided, • Manufacturer or product training available, • Opportunity to develop from a servicing-focused role into a wider Field Service Engineer position, gaining experience in fault-finding, repairs, maintenance and breakdowns, • Development within the business is encouraged, making this an excellent opportunity for an engineer at the start of their career, • £30,000 – £32,000 per annum, • Door-to-door pay, • Overtime available and paid at time and a half or double time, • Company van, • Phone and laptop provided, • Pension scheme, • Death in service benefit, • Monday to Friday, • 8:30am – 5:00pm, • Overtime available, • Engineers are required to supply their own basic tools, • All personal tools are fully insured by the company, • Specialist tools will be provided by the company SER-IN JBRP1_UKTJ #J-18808-Ljbffr

Site Engineer - Highways Civils Location: Chorley, Lancashire Contract: 8-10 weeks Start: Monday 5th October Shift pattern: Day shifts Rate: £350-£375 per day, CIS/Umbrella via Datum Client: Tier 1 Highways Contractor We are looking for an experienced Site Engineer to support a Tier 1 Highways Contractor on a civils package in Chorley. The role will focus on delivery of a car park and ducting works package, supporting the site team with setting out, quality control and day-to-day engineering requirements. • Set out works accurately for car park, drainage, ducting and associated civils activities., • Establish and maintain site control, levels, line and setting-out data., • Carry out quality checks, inspections, as-builts and survey records., • Review drawings and raise technical queries or RFIs where required., • Prepare and maintain ITPs, QA records, site diaries and engineering documentation., • Support the Site Manager and Site Supervisor with planning, sequencing and coordination of labour, plant and subcontractors., • Ensure works are delivered safely, to programme and in line with project specifications., • Proven Site Engineer experience on highways, civils, drainage, external works or infrastructure projects., • Practical experience setting out car parks, roads, drainage, services or ducting., • Competent using Leica/Trimble robotic total stations, GPS and level equipment., • Strong QA, ITP, surveying and as-built experience., • Valid CSCS essential; relevant highways or civils qualifications are advantageous., • Available to start Monday 5 October and commit for the full 8-10 week assignment. Fore more information call Daniel Baker on (phone number removed) #J-18808-Ljbffr

Reporting into: Food & Beverage Manager, Food & Beverage Supervisors, F&B Shift Leaders Line Management of: None This job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed. Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Attendants take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Attendants make transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Attendants – to get it right for our guests and our business each and every time. • Address guests' service needs in a professional, positive, and timely manner., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible., • Thank guests with genuine appreciation and provide a fond farewell., • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (LEARN) to resolve issues, delight, and build trust., • Engage guests in conversation regarding their stay, property services, and area attractions/offerings., • Assist other employees to ensure proper coverage and prompt guest service., • Working across all Food and Beverage areas, including the Restaurant, Bar, Room Service or Conference and Banqueting., • Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area., • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures., • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen., • Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. Ensure conference rooms are set as per Banqueting Event Orders (BEOs)., • Pick-up trays and clean tables as needed to ensure a clean area., • Follow appropriate procedures for serving alcohol, follow local Training & Guidance., • Thank every guest upon departure, invites them to return, and wishes them a fond farewell., • Retrieve and deliver food and beverage orders in a timely manner., • Perform other reasonable duties as requested., • Coordinates with the respective kitchens to ensure guests’ orders are delivered., • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist., • Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time., • For room service orders, place and log call back for room service order within appropriate time frame to ensure guest satisfaction., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury., • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines., • Complete appropriate safety training and certifications to perform work tasks., • Participate fully in the hotel’s monthly training calendar., • Support all co-workers and treat them with dignity and respect., • Develop and maintain positive and productive working relationships with other employees and departments., • Partner with and assist others to promote an environment of teamwork and achieve common goals., • Speak to guests and co-workers using clear, appropriate and professional language., • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property., • Process all payment methods in accordance with Accounting procedures and policies., • Follow property control audit standards and cash handling procedures (e.g., blind drops)., • Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank., • Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times., • Transport bank to/from assigned workstation, following security procedures., • Harri, Micros, or any other systems access cards/passwords must not be left unattended under any circumstances, not shared with anyone, and must be stored appropriately whilst off duty., • Work flexibly on a scheduled shift rota across Monday – Sunday, including public holidays., • Be adaptable to cover staffing shortfalls and business priorities to ensure operational continuity, • Perform other tasks as assigned by management #J-18808-Ljbffr

Reporting into: Food & Beverage Manager, Food & Beverage Supervisors, F&B Shift Leaders Line Management of: None This job description sets out the current duties of the job role that may vary from time to time without changing the general character of the job role or the level of responsibility entailed. Our jobs aren’t just about putting food on the table that our guests will enjoy until they ask for their bill. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B Attendants take the initiative and deliver a wide range of services to make sure that guests enjoy their meal. Whether setting tables, communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B Attendants make transactions feel like part of the experience. No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Doing all these things well (and other reasonable job duties as requested) is critical for F&B Attendants – to get it right for our guests and our business each and every time. • Address guests' service needs in a professional, positive, and timely manner., • Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible., • Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible., • Thank guests with genuine appreciation and provide a fond farewell., • Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (LEARN) to resolve issues, delight, and build trust., • Engage guests in conversation regarding their stay, property services, and area attractions/offerings., • Assist other employees to ensure proper coverage and prompt guest service., • Working across all Food and Beverage areas, including the Restaurant, Bar, Room Service or Conference and Banqueting., • Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area., • Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures., • Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen., • Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards. Ensure conference rooms are set as per Banqueting Event Orders (BEOs)., • Pick-up trays and clean tables as needed to ensure a clean area., • Follow appropriate procedures for serving alcohol, follow local Training & Guidance., • Thank every guest upon departure, invites them to return, and wishes them a fond farewell., • Retrieve and deliver food and beverage orders in a timely manner., • Perform other reasonable duties as requested., • Coordinates with the respective kitchens to ensure guests’ orders are delivered., • Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist., • Take room service orders over the phone, answering any questions regarding the menu, inputting order into appropriate system, up-selling, following method of payment policies, reading back the order to confirm its accuracy, and providing expected delivery time., • For room service orders, place and log call back for room service order within appropriate time frame to ensure guest satisfaction., • Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures., • Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor., • Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment., • Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel., • Use proper equipment, wear appropriate personal protective clothing (PPE), and employ correct lifting procedures, as necessary, to avoid injury., • Follow property specific procedures for handling emergency situations (e.g., evacuations, medical emergencies, natural disasters)., • Follow policies and procedures for the safe operation and storage of tools, equipment, and machines., • Complete appropriate safety training and certifications to perform work tasks., • Participate fully in the hotel’s monthly training calendar., • Support all co-workers and treat them with dignity and respect., • Develop and maintain positive and productive working relationships with other employees and departments., • Partner with and assist others to promote an environment of teamwork and achieve common goals., • Speak to guests and co-workers using clear, appropriate and professional language., • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property., • Process all payment methods in accordance with Accounting procedures and policies., • Follow property control audit standards and cash handling procedures (e.g., blind drops)., • Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank., • Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times., • Transport bank to/from assigned workstation, following security procedures., • Harri, Micros, or any other systems access cards/passwords must not be left unattended under any circumstances, not shared with anyone, and must be stored appropriately whilst off duty., • Work flexibly on a scheduled shift rota across Monday – Sunday, including public holidays., • Be adaptable to cover staffing shortfalls and business priorities to ensure operational continuity, • Perform other tasks as assigned by management #J-18808-Ljbffr

Preston – hybrid working is offered where operationally feasible, after probation Competitive salary, negotiable depending on your experience and expertise + benefits Core Support hours are between 8am and 6pm on weekdays. Some additional on call rota support will be required. Additional support hours mean that you will be required to be part of the On Call Rota - Monday-Friday 6pm-9pm, and weekends 9am - 12 noon, approximately once in every six-eight weeks. Are you ready to bring your IT and customer service expertise to a role where your skills and unique perspective can make a lasting impact? • Technical Certification such as CompTIA or equivalent desirable, • Experience in a customer facing IT role, • Skilled in the creation and delivery of customer focused presentations and communications, • Experience working within an IT Managed Service environment, • A good general knowledge of end user technologies, e.g. PC’s, Audio Visual, Mobile Phones, Telephone systems, • Experience working with ITIL service and support processes, • Strong analytical and diagnostic skills for problem resolution and root cause analysis, • A broad understanding of technology and a good level of awareness of technical concepts, • Excellent knowledge of Microsoft products, • Any experience supporting business applications would be an advantage The coordination and assurance of all IT Services, ensuring high quality, consistent, professional and service level driven support is delivered to the MHA staff and partners (customers). The role of the IT Support Analyst is to provide outstanding service to our customers. Focusing on your aligned region, offices and customers to gain a deep understanding of their ways of working and ensuring that IT services deliver exceptional value. Support the delivery of an IT service that is reliable, resilient, scalable and secure and puts the customer’s experience at the forefront. Proactively contribute to the service improvement plan and take ownership for your region. Work with the Service Managers and the IT Service Team to monitor the service delivered by our IT Managed service providers, ensuring that there is a seamless approach to service and a relentless drive to delight our customers. Build great relationships with our key customers in your region and be known as the 1st point of escalation for any service queries. Where complaints do arise, ensure that the Service Managers are informed promptly. Work with the Service Managers to create a customer engagement plan for your region. The primary focus is to continuously improve services, saving time and removing frustration. Using your own knowledge and detailed analysis of tickets and current trends to identify and drive opportunities for improvement. A key part of the role is to help our customers to achieve value from IT through improved understanding of the tools available. Through the delivery of workshops, knowledge materials and focused communications. You will be expected to tailor these to the specific needs of your region, offices and customers. Service Desk - In your role you will monitor the queues in your region and ensure that expectations are being met or managed. You will not personally fix each ticket, but you will be responsible for progress and escalation where necessary. You will take calls and log them into our ITSM and allocate them to the relevant colleague if you are unable to do a first‑time fix. Applications and selected systems will be passed to your queue for 2nd level investigation and resolution. This will involve working with vendors and other parts of the IT team but in all cases ownership for resolution remains with the IT Service Analyst. The role covers several offices within a region and therefore weekly UK travel, and Agile working will be necessary. • Ensure that all the Service to your offices and customers are delivered in a customer centric manner that is also secure, efficient and cost‑effective. The activities associated with this include:, • Help our customers with questions and allow them to get the most out of our systems by resolving their issues so they can focus on what is important, • Provide high quality support to customers by email, phone and in person, • Record, update and resolve support tickets and service requests, • Identify and find solutions to problems, • Configure, distribute, maintain and dispose of IT equipment according to established processes, • Support the use of office IT equipment including meeting room technologies, • Resolve 1st and 2nd line application issues and manage the 3rd line support where necessary, • Delivery engaging training & awareness sessions to groups of customers, • Providing a point of escalation to ensure issues are managed efficiently and proactively ensuring minimum impact on staff that use the IT Services, • Being the champion of IT in the region, ensuring that a positive message is given to all and dealing with any dissatisfaction in a professional and positive manner, • Build strong relationships with our IT Managed service providers, ensuring that we work as one team in the interest of the customer, • To be considered, professional and objective always, • Work with the Service Managers to build and implement a customer engagement plan that delivers measurable improvements in service and raises the perception of customers, • Ensure that the Service Documentation and Processes that support the services are up to date and provide an accurate representation of the environment, • Actively contribute to knowledge and communications by producing new articles on a weekly basis, • Ensure that written work is delivered to a continually high standard and that all the appropriate company policies for document release are adhered to, • Ensure that all information is kept secure and not disclosed inappropriately, • Be an active part of the IT team providing insights and taking ownership, • Accept additional responsibilities as specifically requested by the Service Managers, • To comply with all required Company procedures, • To carry out your duties in accordance with the Company’s Equal Opportunities and Health and Safety policies at all times, • To maintain high standards of quality of work, and personal conduct, • To hold a valid driving licence to enable efficient travel to offices, • To be located from different offices in your region on a weekly basis, • Reporting and administrative duties, • Update the customer engagement plan in a timely manner with the Service Managers, • Ensure that Major Incident or Security Reports for your region are completed on time and distributed to the agreed stakeholders, • Contribute to a quarterly customer engagement report for your region, • Financial responsibilities and authority limits, • Procurement of agreed customer equipment with the approval of the line manager and budget holder., • 33 days holiday Inc. bank holidays, plus the opportunity to buy or sell up to 5 days (28 days on a training contract, with the opportunity to buy 5 days), • Competitive salary package, • Employee Recognition awards., • Paid CSR Volunteering time., • Accredited Investor in People., • A new and improved programme for Succession planning and supportive management structure to help you realise your potential. #J-18808-Ljbffr

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