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Phone shop jobs in United Kingdom

  • Bakery Assistant - Front of House
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    Bakery Assistant - Front of House
    6 hours ago
    £26000–£29000 yearly
    Full-time
    London

    Em Cakes | Independent cake bakery in West Hampstead, London Salary: £26,000–£29,000 per year, depending on experience Schedule: Full-time, Tuesday to Saturday, with Sundays and Mondays off Location: 332 West End Lane, London NW6 1LN — in person About the Role We’re looking for an experienced, organised and reliable front of house Bakery Assistant | Coordinator to take responsibility for the day-to-day running of our cake collection store. This role requires someone who can confidently organise their workload and work independently. You’ll prepare and pack cake orders, coordinate customer collections and courier pickups, handle phone and email enquiries, and keep the store clean, presentable and well stocked. Most of our orders are placed online, so the store mainly serves as a customer collection point and courier dispatch location. Accurate order handling, careful packaging and warm, professional customer service are essential. Your Responsibilities • Prepare and pack orders carefully, checking cake details, messages, packaging and collection or delivery information before handover., • Coordinate customer collections and courier pickups, ensuring orders are ready on time and handed to the correct person., • Handle phone, email and online enquiries, providing clear, accurate information about products, orders and collections., • Welcome and assist customers in store, supporting purchases and offering helpful product recommendations., • Process orders and confirmations, keeping information accurate and communicating relevant updates to the kitchen team., • Organise your daily workload, prioritising enquiries, packing and scheduled collections, and raising issues promptly., • Maintain the store, keeping displays, packing areas and customer-facing spaces clean, tidy and well presented., • Monitor packaging and store supplies, reporting low stock levels and following opening and closing procedures. About You You have at least two years’ experience in a customer-facing role and are comfortable taking responsibility for your work without constant supervision. You’ll need to be: • Highly organised, with strong attention to detail., • Confident and professional when speaking with customers in person and by phone., • Reliable and proactive, noticing what needs doing and following tasks through., • Calm when managing several tasks or busy collection periods., • Comfortable using online order systems and learning new processes., • A supportive team member who communicates clearly with colleagues., • Willing to take care of practical tasks, including packing, cleaning and replenishing supplies. This is an active, hands-on role. You’ll spend much of the day on your feet, moving around the store, packing orders and carrying cake boxes and packaging materials with care. Essential Requirements • At least two years’ experience in retail, hospitality, customer service or another customer-facing role., • Experience organising your own workload and working independently., • Excellent spoken and written English., • Availability to work full-time, Tuesday to Saturday., • Ability to commute reliably to West Hampstead, London., • Ability to carry out the practical duties described above., • Right to work in the UK. We are unable to provide visa sponsorship. Desirable Experience • Handling customer orders, bookings, collections or deliveries., • Working in a bakery, food business, retail store or small independent business., • Checking and packing orders accurately., • Food Safety or Health & Safety training. Previous cake industry experience is welcome but not essential. Training will be provided on our products, systems and handling procedures. What We Offer • £26,000–£29,000 per year, depending on experience., • A fixed Tuesday–Saturday schedule, with Sundays and Mondays off., • Company pension scheme., • 25 days’ paid annual leave plus bank holidays., • Paid training and development opportunities., • Staff discounts on cakes and bakery products., • A friendly, supportive team., • The opportunity to develop your skills and take on further responsibility as the business grows. About Em Cakes Em Cakes is an independent bakery in West Hampstead, creating luxury handmade cakes for weddings, birthdays, corporate events and celebrations across London. We take pride in the quality of our cakes and the care behind every order. As part of our small team, your work will make a direct difference to how smoothly the store runs and the experience our customers receive. How to Apply (via EMAIL) Please apply with your CV and a brief answer to the following questions: 1. Do you have at least two years’ experience in a customer-facing role? Please briefly describe your relevant experience., 2. Tell us about a role where you independently organised daily tasks, handled orders or took responsibility for running a shop or service area., 3. Can you work full-time, Tuesday to Saturday, and reliably commute to West Hampstead, London NW6 1LN? A separate cover letter is optional.

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  • Instagram Assistant – Camden Market
    Instagram Assistant – Camden Market
    21 hours ago
    £400–£600 monthly
    Part-time
    London

    Instagram Assistant – Camden Market Award-winning independent gift shop in Camden Market is looking for a creative Instagram Assistant! We are looking for someone who loves Instagram, enjoys creating engaging content and has a good eye for fun, interesting visuals. The role includes: • Creating Instagram Reels, Stories and posts, • Filming products, the shop and the atmosphere of Camden Market, • Capturing engaging content with customers and the team, • Coming up with fun, original content ideas, • Taking photos and short videos on a phone, • Editing Reels and adding music, captions and text, • Helping us grow our Instagram following and engagement, • Keeping up with current Instagram trends and finding creative ways to use them for our brand You don't need to be a professional photographer or videographer — creativity, enthusiasm and a good understanding of Instagram are more important. The ideal person is: • Confident and friendly, • Creative and full of ideas, • Comfortable filming in a busy shop and approaching customers, • Familiar with Instagram Reels, Stories and trends, • Reliable and proactive, • Able to work independently Location: Camden Market, London Hours: Flexible / part-time Experience: Instagram or social media experience preferred If you love Instagram, enjoy creating fun content and want to work with an award-winning independent Camden business, we'd love to hear from you! Please send us examples of your Instagram/TikTok work and a short introduction about yourself.

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  • Waiter / Waitress
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    Waiter / Waitress
    1 day ago
    £35000 yearly
    Full-time
    London

    RB Holdings is a growing hospitality group shaping some of the most distinctive private members’ clubs and food businesses in London and New York. Founded by Robin Birley, our businesses are built on discretion, craftsmanship, and deeply personal service - delivered by teams who take pride in doing things properly. Our London portfolio includes 5 Hertford Street, Oswald’s, and Birley Bakery and Chocolate Shop in Chelsea. In 2025, we expanded internationally with the opening of Maxime’s, alongside a new Birley Bakery in New York City. We are currently seeking a Waiter to join our team at Nico’s restaurant. Why work with us as a Host? • Salary of £35k per annum, • 28 days holiday per year (including bank holidays), • Discounted gym membership with GymFlex., • Monthly well-being days with our in-house Masseuse, Reflexologist, and Chiropodist., • Private medical + dental insurance with BUPA., • Employee Assistance Programme, • Online retail discounts, • Workplace nursery scheme., • Cycle to Work Scheme., • Eyecare & glasses vouchers., • Recommend a friend bonus of £1,000., • Freshly prepared meals whilst on duty., • And more! Working Hours: • 45 hours per week, working on a rota basis, • Earliest shift starts at 10am and latest finish is 12am, depending on business needs, • Mondays off, plus one additional day off per week What you will do: • Deliver exceptional, personalised service to members and their guests, ensuring a warm and seamless dining experience., • Take accurate food and beverage orders, demonstrating strong menu knowledge and attention to detail., • Maintain impeccable table presentation and mise en place before, during, and after service What are we looking for? • Previous experience in a similar role, and type of establishment, • Knowledge of Sevenrooms, and Salesforce is beneficial, • Excellent phone manner, • Conversant with Microsoft Office, • Friendly, approachable and professional manner Bring your culinary passion to life and provide unforgettable dining experiences to our members – apply today and become part of the team at Nico’s.

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  • Delivery Driver
    Delivery Driver
    1 day ago
    £12.71–£13.98 hourly
    Part-time
    London

    • Yard Sale Pizza is on the search for a Moped Delivery Driver to join our amazing team. Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 17 of our favourite neighbourhoods. Known for our collaborations, we've teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We've won London's most-loved restaurant in Time Out's 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London's favourite pizza in Time Out's inaugural Clash of the Slices in 2022. We're a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. Our second shop south of the river in Balham serving the folk of South-West London, second shop opened in the midst of the pandemic in March 2021 and still going strong! We are open for delivery & collection seven days a week, with a few spots outside to perch with your pizza when things are bit more normal. We've moved into an exceptional neighbourhood, with plenty of restaurants and bars to grab a drink after work :) We're hiring for safe and respectful drivers to deliver our delicious pizzas hot'n'fresh across multiple sites in London! You must have excellent navigation and customer service skills. We can offer a fun working environment with a fantastic team and provide everything including mopeds, insurance and equipment. You'll get hands-on training from an experienced team and brilliant opportunities to work your way up in the business if you seek progression and want to learn new skills such as management or pizza chef skills. What's on offer: • **Paying £12.71 per hour • Winter bonus of £1.27 per hour starting 5th of October. Terms and conditions apply * Fully insured 110cc Mopeds and weatherproof equipment provided, • Permanent contract - up to 5 shifts per week depending on the needs of the business., • All overtime is paid for, • Opportunities to progress to Senior Driver Position, • Payment every 2 weeks, • Team Tips paid monthly based on how many hours you work, • Other bonus incentives and refer-a-friend scheme, • We'll pay half of CBT renewals (Terms apply), • With our in-house Training programs you can become a manager or a pizza chef! Essential requirements: • Available to work Friday and Saturday evenings (shifts finish up to 11.30pm), • 18 years and over, • CBT Licence, or category A (motorcycle) licence & UK drivers licence, • Working smart phone with data & good knowledge of local areas, • Excellent navigation, customer service skills, • Great time management Other perks include: • Free pizza on every shift, • Staff parties throughout the year, • Uniform and other merchandise to celebrate your milestones working with us, • CBT Scheme where we pay for 50% of renewals (terms and conditions apply), • Hospitality Action's Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can't wait to hear from you! Pizza & Love, YSP

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  • Receptionist (Part-time 24 Hours)
    Receptionist (Part-time 24 Hours)
    1 day ago
    £16–£17.5 hourly
    Part-time
    South Kensington, London

    Are you ready to embark on an exciting journey with Firmdale Hotels? We are looking for a vibrant Receptionist to become a vital part of our esteemed team at Number Sixteen Hotel. If you are passionate about delivering exceptional service and thrive in a dynamic environment, this role is perfect for you. As a Part-time (24 hours) Receptionist at Number Sixteen Hotel, you will be the welcoming face and voice of our establishment. Your primary responsibility will be to provide outstanding customer service, ensuring that every guest feels at home and well taken care of. Responsibilities: • Greeting guests with warmth and professionalism, creating a positive first impression., • Handling check-ins and check-outs efficiently, while maintaining a keen eye for detail., • Responding to guest inquiries promptly and accurately, whether in person, over the phone, or via email., • Assisting guests with special requests and providing information about hotel facilities and local attractions., • Collaborating closely with our front office team to ensure seamless operations and guest satisfaction., • Upholding impeccable standards of presentation and professionalism at all times. What you Need: • A passion for hospitality and a genuine desire to exceed guest expectations., • Strong communication skills and the ability to engage with guests from diverse backgrounds., • Exceptional organisational skills and a meticulous attention to detail., • A positive attitude and the ability to thrive in a fast-paced, team-oriented environment., • Previous experience in a similar role is essential What We Offer: • Competitive hourly rate of £16 - £17.50, inclusive of service charge., • Health cash plan (including contributions towards dental, optical, alternative and complementary therapies), • Complimentary meals on shift, • Flexible scheduling without split shifts, • Paid overtime for working Bank Holidays, • Enhanced holiday allowance based on length of service, • Ongoing training, professional development, and fully funded English lessons, • Refer a friend bonus and earn over £500, • Access to Stream, our financial wellbeing app - access your earnings before pay day, automate your savings and be supported with financial coaching, • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks, • Discounted cinema tickets, gym membership, travel, retailers and restaurants, • Dry cleaning service for uniform and discounted personal items, • Regular social events, team activities, and fitness sessions, • One paid volunteering day, every year, • Annual long service awards with rewards at key milestones, • Season ticket loan for convenient commuting, • Cycle to work scheme, • And much more!... About Us Situated in the heart of South Kensington, Number Sixteen is part of our Townhouse Collection, a carefully curated group of hotels in some of London's most coveted residential neighbourhoods. Behind its elegant white stucco façade, you'll find 41 individually designed bedrooms, a beautiful light-filled Orangery and a leafy courtyard garden, all just a short stroll from Kensington Gardens and the Victoria & Albert Museum. This is a hotel that offers something genuinely rare: a sense of calm and intimacy in the middle of one of the world's great cities. We look for people who share that attention to detail and who find real fulfilment in making guests feel truly at home. You'll be joining an award-winning team: • Sunday Times Best Places to Work 2024, 2025 & 2026, • One Michelin Key, 2024, 2025, • One AA Rosette for Culinary Excellence, The Orangery, 2026, • Best Afternoon Tea, Country & Townhouse, 2024, • Best Boutique Hotels in London, The Times, 2024, • Best Garden Hotel, Brighter Kensington and Chelsea Awards, 2025, • Best Garden Hotel, The London Garden Society, 2023 You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/ Firmdale Hotels was founded in London, in 1985 by husband and wife team, Tim and Kit Kemp. Today, Firmdale has grown to include hotels and private residences across London and New York as well restaurants, bars, spas, an online shop, interior design studio and Laundry facility. Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process. In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage

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  • Front of House
    Front of House
    2 days ago
    £12.71–£13 hourly
    Part-time
    London

    Yard Sale Pizza is on the search for an amazing Front of House team member to join our fun, engaging team! We are looking for someone who loves hospitality and pizza as much as we do! YSP is a fast paced and buzzy environment, perfect for people looking for a great place to work! Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 17 of our favourite neighbourhoods. Known for our collaborations, we've teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We've won London's most-loved restaurant in Time Out's 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London's favourite pizza in Time Out's inaugural Clash of the Slices in 2022. We're a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. Our second shop south of the river in Balham serving the folk of South-West London, second shop opened in the midst of the pandemic in March 2021 and still going strong! We are open for delivery & collection seven days a week, with a few spots outside to perch with your pizza when things are bit more normal. We've moved into an exceptional neighbourhood, with plenty of restaurants and bars to grab a drink after work :) What will I be doing? • Being the first point of contact for all of our customers., • Taking orders and recommending your favourite pizza!, • Answering the phone to take orders and to answer any customer queries., • Keeping the shop and kitchen clean by adhering to daily and weekly cleaning tasks., • Communicating effectively throughout the shift to both customers and team members. What we're looking for... • A durable, dynamic and enthusiastic individual!, • Someone Ideally with relevant hospitality experience preferably within a busy/independent restaurant or casual dining setting., • Someone who has a keen interest in developing their current skill set., • A great team player who has amazing interpersonal skills! What's on offer... • Hourly rate starting from £12.21 per hour starting 1st April, • Team tips which are paid monthly!, • A super fun working environment., • Enviable hospitality hours which means you won't be working super-late., • Generous holiday package which you'll see from the day you start., • Bags of opportunity for training and career progression - we have some many success stories, • Brilliant discounts for family and friends off food and merch and of course free pizza on shift! If this sounds good, then we can't wait to hear from you! Pizza & Love, YSP

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  • Assistant Manager
    Assistant Manager
    10 days ago
    £14–£16 hourly
    Full-time
    Richmond

    Job Overview We are seeking a proactive and dynamic Assistant Manager to join our team. This role offers an excellent opportunity for individuals with strong leadership qualities, management experience, and exceptional communication skills. The Assistant Manager will support the store or department operations, oversee daily activities, and ensure a high standard of customer service. Multilingual or bilingual candidates will be highly valued to facilitate effective communication with diverse clientele and staff. The position is paid and suitable for those eager to develop their management expertise within a vibrant retail environment. Responsibilities • Assist the pub in overseeing daily operations, ensuring smooth workflow and excellent customer service., • Supervise and motivate team members, fostering a positive and productive work environment., • Manage sales targets, monitor merchandising standards, and implement promotional activities to maximise revenue., • Organise staff schedules, delegate tasks efficiently, and ensure adequate coverage during shifts., • Handle customer enquiries with professionalism, demonstrating excellent phone etiquette and organisational skills., • Support recruitment, training, and development of team members to enhance overall performance., • Maintain administrative records accurately, including sales reports, stock levels, and staff attendance., • Assist in visual merchandising efforts to optimise product presentation and store layout., • Ensure compliance with health and safety regulations at all times. Requirements • Proven management or supervisory experience within retail or related sectors., • Strong leadership skills with the ability to manage teams effectively., • Excellent communication skills, both verbal and written; multilingual or bilingual abilities are desirable., • Demonstrable organisational skills with attention to detail in administrative tasks., • Experience in sales management, merchandising, and time management strategies., • Proficient in using retail management software or relevant administrative tools., • Ability to handle multiple priorities efficiently under pressure., • Professional demeanour with good phone etiquette and interpersonal skills., • Previous experience in retail management or similar roles is preferred but not essential; enthusiasm for learning is valued highly.

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  • Delivery Cyclist
    Delivery Cyclist
    2 days ago
    £12.71–£13.98 hourly
    Part-time
    London

    • Yard Sale Pizza is on the search for a Delivery Cyclist to join our amazing team. Who are we? Yard Sale Pizza fired up the oven in 2014, starting with weekly supper clubs from our backyard in Hackney. We now offer delivery, dine-in and takeaway in 17 of our favourite neighbourhoods. Known for our collaborations, we've teamed up with illustrators, musicians, international chefs & local eateries- all on the quest for the perfect pie! We've won London's most-loved restaurant in Time Out's 2016 Love London awards, were awarded Best Cheap Eats in the Observer Food Monthly Awards in 2017, and were voted London's favourite pizza in Time Out's inaugural Clash of the Slices in 2022. We're a young and fast-growing company who offer plenty of career progression for hard working and talented individuals. We're buzzing to be opening our 12th Yard Sale Pizza in North London's Tufnell Park in April 2024. Bringing our award-winning handmade, hand-delivered pizzas to this stunning neighbourhood! We'll be serving up London's ultimate delivery pizza, all delivered by our amazing team of drivers through our in-house delivery service, with seats for dine-in customers. We're hiring enthusiastic Delivery Cyclists to join our team, working across evenings and weekends to deliver pizzas to the local residents. We have e-bikes with top speeds of 25km/h with some shops equipped with only e-bikes to ensure an efficient delivery service! We're also offering a fantastic opportunity for cyclists to become a moped driver! You can complete a CBT course with 50% paid by the company (terms and conditions apply). Thorough training will also be provided. What's on offer: Paying £12.71 per hour* • Winter bonus of £1.27 per hour starting 5th of October. Terms and conditions apply * Opportunities to progress to Senior Cyclist Position, • Permanent contract - up to 5 shifts per week depending on the needs of the business., • All overtime is paid for, • Payment every 2 weeks, • Team Tips paid monthly based on how many hours you work, • Other bonus incentives and refer-a-friend scheme, • We'll pay half of CBT for those interested to drive mopeds (Terms apply), • With our in-house Training programs you can become a manager or a pizza chef!, • E-Bikes and weatherproof equipment provided Essential requirements: • Available to work Friday and Saturday evenings (shifts finish up to 11.30pm), • Must have cycling experience / love for cycling, • Excellent road / navigation experience, • Working smart phone with data & good knowledge of local areas, • Delivery experience not essential but you must have excellent customer service skills, • Team player & positive attitude, • Applicants must be at least 17 years old to apply. Other perks include • Free pizza on shift, • Staff parties throughout the year, • Uniform and other merchandise to celebrate your milestones working with us, • Hospitality Action's Employee Assistance Programme (EAP) offers free independent, expert, support and advice 24/7 to all YSP staff. If this sounds good, then we can't wait to hear from you! Pizza & Love, **YSP

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  • Full-Time Order Processor & Customer Support Assistant – Immediate Start
    Full-Time Order Processor & Customer Support Assistant – Immediate Start
    23 days ago
    £25000–£26000 yearly
    Full-time
    Stanmore

    Full-Time Operations & Customer Support Assistant – Immediate Start We are looking for a reliable and enthusiastic Order processor/Operations & Customer Support Assistant to join our friendly and supportive team. This is a full-time position with an immediate start. The role involves handling small, lightweight products only, and full training will be provided. Key Responsibilities • Fulfil customer orders using an iPad system and prepare them for dispatch, • Answer customer phone calls when needed, providing excellent customer service, • Manage customer returns and replacements efficiently, • Organise the warehouse, sort incoming deliveries, and report shortages or low stock levels (software supported), • Work collaboratively within a small, close-knit team, paying attention to details and taking on feedback Requirements • Fluent English is essential, • Basic Excel skills are mandatory, • Confident, proactive, and able to perform well in a busy environment, • Willingness to learn, improve, and grow within the role, • Strong team player with a positive attitude, • Previous experience in retail, warehouse, or customer service is preferred but not required Working Hours • Monday to Friday, 9:00 AM – 5:00 PM, • Not working on Bank Holiday Location • Based near Canons Park in Stanmore, with good access to public transport

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  • Part-Time Sales Assistant – Charm Bar
    Part-Time Sales Assistant – Charm Bar
    24 days ago
    £12.75 hourly
    Part-time
    Notting Hill, Kensington and Chelsea

    📍 Location: Notting Hill, London🗓 Days Needed: Wednesday, Thursday, Friday, Saturday & Sunday(You must be available to work at least 3 of these days) About Us We’re Lyna London — a small, sister-owned jewellery and accessories brand founded in 2021. We create high-quality, super cute pieces at affordable prices and are known for our good vibes, great customer service, and strong social media presence.You’ve probably seen us on TikTok or Instagram — now’s your chance to be part of the story! The Role We’re looking for a fun, friendly, and creative Sales Assistant to join our Notting Hill team. You’ll chat with customers, help them choose the cutest pieces, and create custom charm bracelets and necklaces on the spot.If you love accessories, social media, and a role where no two days are the same — this is for you. What You’ll Be Doing: • Creating a welcoming and friendly atmosphere;, • Making charm bracelets and necklaces (full training provided);, • Styling products and giving customer recommendations;, • Operating the till and processing payments;, • Keeping the shop clean, tidy, and well-stocked;, • Confidently multitasking in a busy environment;, • Creating fun content for social media (bonus if camera-confident!);, • Answering phone calls politely and professionally. What We’re Looking For 💫 • Outgoing and confident communicator;, • Comfortable working in a fast-paced retail environment;, • Creative and enjoys hands-on tasks;, • Keen to learn and grow with a small indie brand;, • Retail or customer service experience (a bonus, not essential);, • Organised with good time management;, • Reliable, proactive, and a positive team player. Availability Must-Haves 📅 • Wednesday, Thursday, Friday, Saturday & Sunday(You must be available to work at least 3 of these days), • Weekend and bank holiday availability is essential Perks You’ll Love 💕 💎 Free jewellery & accessories 💰 Staff discount on everything 🌸 Friendly team, fun shifts & good vibes 📸 Opportunities to be involved in social media content ✨ Sound like your vibe? Join our Lyna London fam at Notting Hill and help us create magical moments for every customer 💫We can’t wait to meet you!

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  • Area Manager
    Area Manager
    27 days ago
    £45000 yearly
    Full-time
    London

    QSR Area Manager within Essex Area. The area Manager is responsible for the overall operational, commercial and people performance of the stores within their assigned area. The role is accountable for ensuring stores operate to company standards, achieve financial and KPI targets, maintain full compliance, and deliver a consistently strong customer experience. The area Manager will lead, coach and develop Store Managers and their teams, drive local sales opportunities, support Head Office initiatives, and ensure each store operates efficiently, safely and in line with business objectives. Key Responsibilities Operational Leadership • Oversee the day-to-day performance of all assigned corporate stores., • Ensure stores open and close on time and operate in line with company standards and procedures., • Maintain consistently high standards across food quality, cleanliness, customer service, health and safety, and overall store presentation., • Support stores operationally where required, including during peak periods, manager absence, staffing shortages or other business-critical situations., • Conduct regular store visits and operational reviews, recording findings and actions as required., • Ensure store managers complete all required administration, checks and reporting accurately and on time. Commercial Performance • Take full ownership of store P&L performance, ensuring financial targets are achieved and stores operate in line with business objectives., • Drive store sales, labour efficiency, food cost control and overall profitability across the area., • Review KPI performance regularly and implement clear action plans where standards or targets are not being met., • Analyse store performance data, including sales, labour, food variance, wastage, coupon use, remakes, edited orders and voids, and act on trends promptly., • Review aggregator performance and ensure appropriate analysis and follow-up action is taken to support sales and operational standards., • Work closely with Head Office to support and execute marketing plans, promotions and local sales initiatives across stores., • Contact and engage with local businesses to build sales opportunities, local partnerships and wider brand presence within each store’s trading area. People Management and Development • Lead, coach and support Store Managers to deliver strong operational and commercial results., • Build capable, accountable and engaged store management teams., • Support recruitment activity where required, including advertising, interviewing, onboarding and induction., • Ensure effective training is delivered across stores and that managers and team members are developed in line with business needs., • Promote internal progression and support succession planning across the area., • Act as a mentor and escalation point for Store Managers and provide practical support in resolving day-to-day people challenges., • Work closely with HR where required on investigations, formal meetings, employee relations matters and performance concerns. Compliance and Standards • Ensure all assigned stores remain compliant with legal, regulatory and company requirements., • Manage and complete regulatory compliance applications where required, including business rates, extended hours and pavement licences., • Ensure stores maintain required records, checks and procedures relating to food safety, health and safety, security and operational compliance., • Drive compliance with audit requirements, including OER standards, HACCP, PRP, vehicle checks, accident reporting and any other internal or external compliance obligations., • Ensure working standards are maintained for CCTV, alarms, fire safety systems, uniform, administration and all required operational controls., • Lead and drive the resolution of maintenance issues across stores, ensuring timely action and minimal disruption to operations. Planning and Control • Monitor labour scheduling to ensure stores are appropriately resourced in line with forecasted sales and business needs., • Review rotas, staffing levels and labour usage to identify inefficiencies and improvement opportunities., • Support Store Managers with forecasting, planning and operational organisation to improve consistency and performance., • Monitor food ordering, stock accuracy, food transfers and inventory discipline to support cost control and minimise waste., • Ensure key business priorities, promotional activity and operational requirements are clearly communicated and executed across stores. Store Visits and Oversight The Area Manager is expected to maintain a regular presence across their stores and complete visits which may include: • Operational standards reviews, • Opening and closing checks, • Paperwork and admin reviews, • HACCP and compliance reviews, • Training observations and coaching, • Stock and inventory checks, • Rush period support, • Manager meetings and action planning, • Wellbeing and engagement check-ins All visits, findings and follow-up actions must be recorded in the appropriate company systems. Skills, Knowledge and Experience • Proven experience in a multi-site quick service restaurant and delivery management role., • Extensive knowledge and experience of third party delivery platforms., • Strong understanding of store operations, people management and performance improvement., • Experience managing KPIs, labour, costs and operational compliance., • Ability to lead, coach and influence managers and teams effectively., • Strong organisational skills with the ability to prioritise and manage multiple stores and issues at pace., • Commercially aware, with the ability to identify risks, inefficiencies and growth opportunities., • Confident using systems, reports and data to support decision-making., • Resilient, hands-on and solution-focused, with a willingness to support stores directly when required., • Strong communication skills and the ability to work cross-functionally with Head Office departments. Key Behaviours • Leads by example, • Holds high standards and drives accountability, • Acts with urgency and ownership, • Builds strong relationships with teams and stakeholders, • Supports change positively and drives continuous improvement, • Maintains professionalism, fairness and consistency General This job description sets out the main duties of the role and is not an exhaustive list. The postholder may be required to undertake other duties reasonably consistent with the level and nature of the position.

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  • Brand experience associate
    Brand experience associate
    2 months ago
    £25–£35 hourly
    Part-time
    Bethnal Green, Tower Hamlets

    Brand Experience Associate – Retail Advantage Join Retail Advantage as a Brand Experience Associate and enjoy a flexible, varied role with assignments available across London. This is ideal for people looking for straightforward work, flexible opportunities and the potential to earn based on the assignments they complete. Your day-to-day tasks will vary and may include reviewing and testing products, participating in taste tests, visiting stores and retail locations, attending events, checking customer experiences, providing feedback and completing other promotional or market-research assignments on behalf of the business. There are no upfront costs for authorised assignments and you will not be expected to fund business tasks from your own money. Any approved funds or expenses required to carry out an assignment will be provided or covered by Retail Advantage in accordance with the instructions for that task. Depending on the number and type of assignments you complete, there is the potential to earn £150+ per day, plus commission and additional performance-based incentives. Earnings can vary depending on availability and completed assignments. This is a mobile role, meaning there is no single fixed workplace. Assignments can take place at different shops, venues, events and locations throughout London, giving you plenty of variety. No previous experience is necessary. Each assignment comes with clear instructions explaining what you need to do, making the position suitable for candidates from a wide range of backgrounds. Candidate Requirements • Must have the legal right to work in the UK, • Must have a valid, accepted form of physical ID for identity and right-to-work checks, • Must have a valid UK bank account/payment method in your own name for receiving payments, • Comfortable travelling to different locations across London, • Reliable, punctual and able to follow instructions, • Good communication skills and attention to detail, • Access to a mobile phone, • No previous retail, reviewing or market-research experience required, • Flexible availability is preferred as assignments may vary by day and location If you’re looking for flexible work, varied assignments and the opportunity to earn £150+ per day plus commission depending on the work available and completed, Retail Advantage could be a great fit.

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