Resident Liaison Officer
hace 5 días
Cheshire West And Chester
Resident Liaison Officer 📍 Site-Based | Building Refurbishment | Social Housing We are recruiting on behalf of a well-established construction contractor specialising in occupied social housing refurbishment projects. Due to continued growth and a strong pipeline of secured works, they are looking to appoint an Assistant Site Manager / Resident Liaison Officer (ASM/RLO) to support delivery on site while acting as the key point of contact for residents throughout the works programme. This is a dual role combining site supervision with resident engagement — ideal for someone who enjoys both operational responsibility and working closely with people. The Role As Assistant Site Manager, you will: • Supervise assigned workstreams on site, • Promote and enforce a strong health & safety culture, • Monitor quality control and productivity across your area, • Support the Site Manager with planning, scheduling and resource management, • Liaise with client representatives where required, • Address programme issues, delays or operational challenges, • Support investigations where required (H&S or disciplinary), • Act as the main point of contact for tenants during works, • Arrange and attend resident consultations and open days, • Provide pre-start communication (letters, calls, visits), • Manage appointments between tenants and trades, • Identify and support vulnerable residents, • Address concerns and resolve issues during delivery, • Support aftercare and resident satisfaction Essential: • Experience within occupied social housing refurbishment, • Strong communication and interpersonal skills, • Confident dealing with residents, clients and site teams, • Ability to motivate and organise teams on site, • Proactive and solution-focused, • Empathetic and customer-focused, • Ability to multi-task and manage competing priorities, • Comfortable working to tight deadlines, • Long-term pipeline of secured refurbishment works, • Strong, supportive site management structure, • Opportunity to play a key role in both delivery and customer satisfaction 📩 Apply now or contact us directly for more information.