Trabajos prevent en Reino Unido - Page 10

Complaints Handler / Officer - Repairs and Maintenance in Social Housing Based in Kingston upon Thames Full time, permanent £30,000 - £32,000 oer annum We are currently recruiting for a leading repairs and maintenance contractor who is looking for a Complaints Officer to join their team in Kingston upon Thames. In this role, you will be responsible for handling Stage 1 and Stage 2 complaints within the Repairs and Maintenance service. Duties and Responsibilities Respond to customer care issues and expressions of dissatisfaction. Create action plans to ensure complaints are resolved effectively. Proactively respond to concerns at the earliest stage to prevent escalation where possible. Investigate and register all complaints, reporting in accordance with company and client procedures. Ensure all MP and Councillor enquiries and complaints are investigated and resolved efficiently within agreed targets, keeping residents and clients informed of outcomes. Maintain the company's complaints log and analyse data to identify trends, lessons learned, and opportunities to improve services. Arrange appointments for any follow-up works required and ensure these are completed to the resident's satisfaction. Arrange compensation or goodwill gestures where appropriate, subject to approval by the Customer Service Manager / Divisional Manager. Respond to expressions of dissatisfaction received via the text message service within agreed timescales and ensure issues are addressed. Ensure resident telephone surveys are conducted and recorded, taking appropriate action based on feedback. Produce a monthly report outlining survey findings and actions taken to address any issues identified. Key Experience Previous experience working in a customer service environment is essential. Experience working with Local Authorities or Registered Housing Providers is desirable. Proven ability to work in a busy environment and meet challenging deadlines. Knowledge of Reactive Maintenance Services is desirable. You will be working for a modern, forward-thinking organisation that believes the strengths, skills, and personalities of its people are key to the group's success. Please apply online now

Job Advertisement: SEND Early Years Teaching Assistant Location: Kingston Upon Thames Position: SEND Early Years Teaching Assistant Type: Full-time Salary: £85.00 - £95.00 per day-*Role Overview: We are seeking an enthusiastic and dedicated SEND Early Years Teaching Assistant to join a dynamic team. The successful candidate will play a crucial role in supporting the development and education of children in early years settings, working closely with the class teacher and other staff members. Key Responsibilities: • Assist in the planning and delivery of engaging and developmentally appropriate activities. • Support the social, emotional, and cognitive development of children. • Foster a safe and inclusive environment for all children. • Observe and assess children's progress, maintaining accurate records. • Work collaboratively with teachers, parents, and other staff to enhance the learning experience. • Ensure compliance with health and safety regulations and safeguarding procedures. • Assist with the preparation of learning materials and classroom organization. Requirements: • Level 3 Early Years Educator qualification (or equivalent), desirable, not essential. • Previous experience in an early years or nursery setting. • Strong understanding of the Early Years Foundation Stage (EYFS) framework. • Excellent communication and interpersonal skills. • A patient, caring, and enthusiastic attitude. • Ability to work effectively as part of a team. • Enhanced DBS check (or willingness to obtain one). Why Join Us? • Friendly and supportive working environment. • Opportunities for professional development and career progression. • Commitment to staff well-being and continuous improvement. How to Apply: If you are passionate about early years education and are looking for a rewarding role where you can make a real difference, we would love to hear from you. Please submit your CV and a cover letter detailing your experience and suitability for the role as soon as possible. Join us in shaping the future for our youngest learners! All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details. All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date. Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants. We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service. Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website

Teaching Assistant – Secondary Support Wembley Full-time A secondary school with strong behaviour systems and clear expectations. You’ll support pupils across subjects, manage classroom dynamics and work independently. This role suits experienced secondary TAs looking for routine and progression. All applicants will require the appropriate qualifications and training for this role. Please see the FAQs on the Protocol Education website for further details. All pay rates quoted will be inclusive of 12.07% statutory holiday pay. This advert is for a temporary position. In some cases, the option to make this role permanent may become available at a later date. Protocol Education is committed to safeguarding and promoting the welfare of children. We undertake safeguarding checks on all workers in accordance with the DfE statutory guidance ‘Keeping Children Safe in Education’, this may also include an online search as part of our due diligence on shortlisted applicants. We offer FREE online safeguarding and Prevent Duty training to all our workers. All candidates must undertake or have undertaken a valid enhanced Disclosure and Barring Service (DBS) check and subscribe to the DBS Update Service. Full assistance provided. For details of our privacy policy, please see visit the Protocol Education website