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The Assistant Manager supports the daily running of Heroica Lounge, helping to maintain excellent service, streamline operations, and support staff performance. This role is key in upholding our quality standards and enhancing the overall customer experience, while working closely with the manager and business owner to meet key business goals. This is a hands-on role that includes working regular shifts alongside the team, including serving tables and supporting front-of-house operations. Key Responsibilities: 1. Operations & Quality Support • Assist in managing day-to-day operations, ensuring service runs smoothly. • Help maintain standards for food quality, hygiene, and health & safety. • Support with inventory checks, stock control, and liaising with suppliers. • Oversee the coordination of dine-in, takeaway, and delivery services. • Work regular shifts alongside the team to lead by example and stay close to daily operations. 2. Customer Experience & Reputation • Deliver excellent customer service and help resolve customer concerns. • Support initiatives to improve and maintain a 4.9-star Google rating. • Monitor reviews across Uber Eats, Deliveroo, and Just Eat and flag issues. • Help create a warm, welcoming environment for guests and delivery customers. 3. Sales Support & Promotions • Assist in implementing marketing campaigns, promotions, and events. • Help execute strategies to increase sales and online visibility. • Contribute ideas to grow delivery orders and enhance platform performance. 4. Cost & Inventory Awareness • Support cost-control efforts and monitor for unnecessary waste. • Help track usage of ingredients and manage portion control. • Understand and support the goal of keeping staff wage costs under 26% of revenue. 5. Team Support & Development • Help recruit, train, and supervise front-of-house and kitchen staff. • Foster team morale and help maintain a positive, productive environment. • Assist with creating fair and efficient staff rotas. • Provide feedback and on-the-job training to support team performance. 6. Compliance & Health & Safety • Ensure team members follow hygiene and safety procedures. • Support efforts to meet regulatory standards and prepare for inspections. • Promote our goal of becoming a Living Wage accredited employer. Requirements: • Previous experience in a supervisor or assistant management role in hospitality. • Strong communication and problem-solving skills. • Ability to support operational and financial goals. • Experience managing staff and handling customer issues effectively. • Familiarity with food delivery platforms is an advantage. • Willingness to work regular service shifts and lead from the front. What We Offer: • Competitive pay with opportunities for growth and bonuses. • A dynamic and supportive team environment. • A chance to be part of a growing, community-loved business. • Ongoing training and career development opportunities.
Company Name: Wood and Beyond Job Title: Sales and Customer Service Executive Location: London, NW11 Salary: £25000 - £27,000 depending on experience Optional – Bonuses on achieving targets. We are a dynamic and rapidly growing company specializing in home interior products and based in North West London, UK, offering friendly and challenging environment. The Role: Sales over the phone, show room and on live chats. General office administration Taking inbounds calls and selling products, benefits and any special offers. Providing after sales care and logistics Process orders from A-Z Booking deliveries Preparing deliveries support documents Preparing samples when/If required and posting them The Successful Candidate: Excellent English communication (verbal and written) skills Highly organized, good administration skills Excellent attention to detail Good knowledge of Microsoft Office Excellent telephone manner Enjoy working within a target-driven team environment Team player and highly motivated Previous experience in a customer-facing role/ office management Previous sales experience Previous experience in the industry/flooring company (wood/tiles/carpet) BA in a related subject Company: a dynamic and rapidly growing company specializing in home interior products and based in North West London, UK, offering a friendly and challenging environment. Hours: Mon-Fri 09:00-17:30, Saturday/Sunday 11:000- 16:00 ( When required) Reports to: Office and operation Manager Starts date: ASAP Summary: Administration, Sales, and Customer Service Executive is needed to join our international team, to provide customer service and logistics, sales, and administration support.
Full job description: *Labeling and dispensing medication *Answering patients' questions about their medications under the supervision of the pharmacist *Providing patients with information and education on medication *Operating cash registers *Administrative duties, including processing patient repeat requests, answering phones *Restocking inventory *Monitoring prescription-filling process *Inventory of drugs *Place orders for drugs as directed by the pharmacist *Complete patients' sales transactions for purchase of prescription and over-the-counter medications as well as other pharmaceutical products *Vaccination clinic support *General cleaning *Prescription collection/medication delivery Job Type: Full-time Pay: negotiable on discussion Expected hours: 35 – 40 per week Schedule: Day shift Monday to Friday Weekend availability Experience: Pharmacy: 1 year (required) Work Location: In person
Retail Manager As a result of our exceptional growth in recent years, we are on the lookout for an outstanding Manager with a proven record in sales,&marketing, visitor operations and customer service skills. Personal Skills: A suitable candidate will have good written and verbal communication skills, experience in problem solving skills, ability to use own initiative, work on their own, work with a team and strong track record of managing budgets to maximise income while controlling costs. • Project Management skills • Strong communication skills (both written and verbal) • Advanced IT skills, POS system management including web ordering • Flexibility, enthusiasm, and enjoyment in meeting people Employee benefits include: • Performance related Bonus • Pension Scheme • Opportunities for promotion • Discounted Purchases with us • An excellent working environment Details about the role: • Full time position (37.5hours a week) • Friendly team • Opportunities for further training and self-development • The store is open Monday to Friday from 9:00 am to 10:00 pm - 51 weeks per year. Rotating shift patterns within opening hours. • Salary £39000 per annum Main responsibilities: The duties of the manager will include: · Overseeing both front-of-house and back-of-house teams to ensure smooth, efficient service and an exceptional customer experience. · Daily Operations Management: Oversee the day-to-day running of the store to ensure smooth and efficient operations. · Stock Control & Inventory Management: Monitor stock levels, manage reordering, minimize wastage, and ensure availability of key items. · Supplier Liaison & Purchasing: Source products, negotiate prices with suppliers, and ensure timely deliveries. · Compliance & Licensing: Ensure adherence to all health & safety, food hygiene, trading standards, and tobacco/alcohol licensing regulations. · Cash Handling & Financial Reporting: Manage tills, reconcile daily takings, prepare sales reports, and monitor store profitability. · Staff Supervision & Rota Management: Supervise and support staff, prepare shift rotas, and manage recruitment and training of new employees. · Customer Service & Engagement: Maintain high standards of customer service, handle complaints, and promote a welcoming store atmosphere. · Visual Merchandising & Shop Layout: Ensure products are well displayed, clearly priced, and that the store layout encourages footfall and sales. · Security & Loss Prevention: Monitor for theft, maintain CCTV and security protocols, and ensure secure handling of high-value items. · Business Development: Identify opportunities to introduce new product lines, promotions, or services to increase sales and customer retention. Requested qualifications and experiences: • NQF Level 3 or above in management • At least one year experience of working in similar role i.e., Sales Manager/Marketing Manager/Retail Manager EMPLOYMENT IS SUBJECT TO TWO SATISFACTORY REFERENCES AND A DBS CHECK - Please note that if we have not contacted you within 10 working days, it is fair to assume that due to a number of possible reasons your application will not be pursued further in this instance. We will, however, retain your details on our database and contact you with any suitable opportunities in the future*
The role of Project Coordinator involves providing essential support to Account Managers (AMs) and Sales Managers (SMs) to deliver outstanding client service within the Sales Team. Key responsibilities include preparing precise and timely quotes, coordinating with suppliers to obtain pricing and necessary product information, and ensuring compliance with industry regulations. Success in this role requires exceptional organizational skills and keen attention to detail to manage project-related tasks effectively and efficiently. Key Responsibilities: Quoting: - Prepare, update, and revise quotes with accuracy and in a timely manner. - Interpret handover instructions with precision, ensuring a clear understanding of project requirements and expectations. - Collaborate with AMs and SMs to analyse customer schedules and finalize quote specifications when necessary. - Coordinate with suppliers to gather product pricing and technical details on feasibility and suitability. - Maintain clear and proactive communication with AMs and SMs to inform them of critical updates, delays, or missing information. - Ensure all communications and quote-related documentation are properly organized and accessible. - Actively follow up with suppliers, AMs, and SMs to minimize delays in project timelines. Other Sales Support Tasks Include: - Prepare and organize Operations & Maintenance (O&M) documents, including: Product Data Sheets, Fire-Resistance Certificates, Upholstery Care Guidance. - Develop Box Labelling Instructions for specific projects to assist the purchasing team. - Prepare finish swatches and showroom samples for meetings / project sign-offs. - Check product lead times and stock availability when required for project planning. Skills and Qualifications: - Strong organizational and multitasking abilities. - High attention to detail and accuracy in all tasks. - Excellent communication and interpersonal skills to liaise effectively with internal teams and suppliers. - Ability to work under pressure and meet deadlines.
Job Summary: We are seeking a dedicated and skilled Overnight Baker to be a key ingredient in the success of our new brand, FOCACCIA MIA. As an Overnight Baker, you will be instrumental in producing the high-quality focaccia bread that forms the foundation of our delicious sandwiches, ensuring freshness and availability for our customers each morning. Working independently and as part of a close-knit team, you will follow recipes, operate bakery equipment, and maintain a clean and organized work environment. Your passion for baking and commitment to quality will be essential in delivering exceptional focaccia that sets FOCACCIA MIA apart. Responsibilities: Prepare high-quality focaccia bread according to our specific recipes and standards. Accurately measure and mix ingredients, ensuring proper hydration, fermentation, and techniques are followed for optimal focaccia texture and flavor. Operate and maintain bakery equipment safely and efficiently, including mixers, ovens, proofers, and any other specialized focaccia-making tools. Monitor the baking process to ensure focaccia is baked to perfection, achieving desired color, crust, and crumb structure. Ensure proper cooling and storage of baked focaccia. Maintain a clean and organized work area, adhering to food safety and hygiene regulations. Assist with inventory management, including monitoring ingredient levels for focaccia production and notifying supervisors of any shortages. Collaborate with the kitchen team to ensure a smooth workflow between focaccia production and sandwich assembly. Follow all company policies and procedures. Other duties as assigned to support the successful launch and operation of FOCACCIA MIA. Qualifications: A good level of experience working in a bakery is necessary. Essential: Proven experience baking bread, with a strong understanding of dough handling and fermentation processes. Ability to accurately read and follow recipes. Proficiency in operating and maintaining standard bakery equipment. Excellent time management and organizational skills, with the ability to prioritize tasks and meet overnight production deadlines. Meticulous attention to detail and a passion for producing high-quality baked goods. Ability to work independently and as part of a team. Strong work ethic and reliability, especially during overnight hours. Ability to lift and carry up to [Insert Weight, e.g., 50] pounds and stand for extended periods. Understanding of food safety and sanitation practices. Must be available to work weekdays and weekends. Immediate availability is highly desirable. Preferred Qualifications: Experience specifically baking focaccia bread. Formal culinary or baking education or certification. Familiarity with inventory management systems. Food Handler certification.
Duties and Responsibilities: · Recruit, train, and supervise store staff, ensuring they are knowledgeable about products and customer service standards. · Schedule staff shifts and manage employee performance, providing feedback and conducting performance evaluations. · Stay informed about new products, trends, and competitors in the card and gift industry to provide valuable insights and recommendations. · Ensure the store is clean, organized, and visually appealing, adhering to company standards for merchandising and displays. · Oversee inventory management, including stock ordering, receiving, and merchandising to ensure optimal product availability. · Manage daily operations, including cash handling, banking, and maintaining accurate financial records. · Plan and execute in-store promotions and marketing initiatives to attract customers and boost sales. · Prepare and manage the store budget, monitoring expenses and revenues to ensure financial targets are met. · Participate in community events and initiatives to promote the store and its offerings. · Address and resolve any conflicts or issues that arise among staff or with customers in a professional manner. Skill/experience/qualifications: · Ability to lead, motivate, and develop a team, fostering a positive and productive work environment. · Excellent verbal and written communication skills. · Strong organizational abilities to manage multiple tasks, prioritize responsibilities, and maintain store operations efficiently. · Proficiency in budgeting, financial reporting, and inventory management. · Previous relevant experience. · A relevant bachelor’s or master’s degree.
We’re looking for a friendly, organized, and proactive Customer Service / Online Assistant to support our growing brand. You’ll be the first point of contact for our customers via email and chat, helping solve issues, answer questions, and ensure a seamless, positive experience. You’ll also assist with day-to-day administrative tasks, including organizing to-do lists and supporting internal team operations. Responsibilities: - Respond promptly and professionally to customer inquiries via email and live chat - Resolve product or service issues with a customer-first attitude - Track and manage open conversations and ensure timely follow-ups - Assist in organizing and prioritizing team to-do lists and schedules - Maintain customer records and update order info when needed - Flag recurring customer issues or FAQs for internal review - Support the team with light administrative tasks as needed Requirements: - Strong written communication skills - Excellent organizational and time management abilities - Comfortable using tools like Gmail, Slack, Google Docs/Sheets, and task managers (e.g., Trello, Asana, Notion) - A proactive attitude and willingness to learn - Prior customer service experience (preferred but not required) Bonus Points: - Experience with e-commerce platforms (e.g., Shopify, WooCommerce, instgram, tiktok) - Familiarity with CRM or help desk tools (e.g., Gorgias, Zendesk, Freshdesk)
Mymeds Healthcare Ltd is seeking an experienced and committed Shop Manager to oversee the day-to-day operations of our busy retail pharmacy. This is an excellent opportunity for a motivated individual with a strong background in retail and team leadership to join a growing and supportive organisation. ** Key Responsibilities:** Manage and ensure the efficient daily operation of the pharmacy Plan and coordinate staff schedules, delegate responsibilities, and set performance targets Supervise sales and customer service activities, offering guidance and feedback to the team Monitor sales trends and customer demand; adjust strategies as needed Resolve customer enquiries and complaints to maintain high service standards Collaborate with other departments to address operational challenges Prepare and present reports on performance and business activities Contribute to business development, including product range expansion and market growth Skills and Experience Required: Minimum 3 years’ experience in a similar managerial or supervisory role Excellent organisational and multitasking skills Strong leadership and team motivation abilities High level of customer service and communication proficiency Competent in Microsoft Office and basic financial management Familiarity with retail compliance standards and regulations Strategic thinking and problem-solving mindset Ability to perform under pressure and manage multiple tasks Working Hours: 37.5 hours per week If you’re passionate about leading a team and delivering outstanding customer service in a pharmacy , we’d love to hear from you.
Yiewsley Food Centre, a growing and customer-focused retail business, is seeking a dedicated and experienced Sales Supervisor to oversee daily store operations and drive performance within our team. This is a fantastic opportunity for a motivated individual to contribute to the continued success and development of our business. Key Responsibilities: Oversee and ensure smooth daily retail operations. Plan shift schedules, allocate tasks, and monitor staff productivity. Supervise sales and floor staff, providing support, coaching, and performance feedback. Monitor sales trends and adjust work plans accordingly to meet targets. Deliver exceptional customer service and handle customer concerns efficiently. Collaborate with management and departments to solve operational issues. Recommend staffing needs and assist in recruitment and training processes. Prepare reports on team performance and operational matters. Support planning for business growth and development strategies. ** Requirements**: Minimum 3 years of experience in a similar supervisory role in retail (preferred). Strong leadership, organizational, and multitasking abilities. Excellent communication and customer service skills. Familiarity with retail operations, compliance, and health & safety regulations. Proficiency in Microsoft Office and basic financial reporting. Ability to work well under pressure and solve problems effectively. Hour: 37.5 Hours per/week If you are a skilled retail supervisor looking for a dynamic and fast-paced working environment and are ready to take on a new challenge, we want to hear from you! To apply, please submit your CV outlining your relevant experience and qualifications.
This is a full-time position, working 37.5 hours per week, including weekends. We offer a competitive salary based on experience, along with a generous staff discount policy. Full training and support will be provided, giving you the opportunity to work with a luxury clientele and over 30 top eyewear fashion brands. We are committed to continuous learning and development, ensuring you can grow with us. Additionally, you’ll be part of a small, friendly team in an engaging and supportive environment. Job Specification - Oversee all aspects of store operations. - Assist clients with frame and lens selection. - Take accurate measurements and record details in the system. - Deliver exceptional customer service and aftercare. - Handle administrative tasks, including filing, compliance, and transactions. - Achieve high sales performance and results. - Maintain product knowledge and stay updated on trends and new merchandise. - Ensure the store is fully stocked and visually appealing. - Support the manager as needed. - Perform day-to-day tasks as required.
Duties and Responsibilities: · Plan and organize daily production schedules to meet the demands of various branches, ensuring timely preparation and delivery of curries and spices. · Manage and supervise kitchen staff's activities, guide, and train them. · Be a leader and single point of contact for management for the kitchen related affairs. · Prepare delicious, hygienic, and healthy food according to business principles of Restaurant. · Collaborate with management to develop and refine recipes for curries and spice blends that meet customer preferences and market trends. · Ensure that all kitchen equipment is properly maintained and in good working order, reporting any issues to management. · Maintain clear communication with management and other departments regarding production schedules, ingredient needs, and any operational challenges. · Carry out month-end food stock taking. · Conduct taste tests, preserve authentic flavours, source premium Indian spices, herbs, and ingredients. · Manage day-to-day ordering of food for a section in line with the UK purchasing guidelines. · Ensure food prepared is of highest possible standards. · Create and maintain a consistent flavour profile for all dishes, particularly focusing on the preparation of spices and sauces. · Make food according to standard recipes, portion yields and within agreed time limits and minimum wastage. · Prepare authentic South Indian dishes with precision and adherence to traditional recipes, nutritious, and meet established quality standards. · Address any conflicts or issues within the kitchen team promptly to maintain a positive and productive work environment. ** Skills/Qualifications/Experience:** - Team player with leadership skills - Strong understanding of food safety regulations - Relevant work experience of at least 1 year - Strong attention to detail, hygiene, and food safety practices.
We are looking for an experienced and enthusiastic Bar Manager to oversee the smooth operation of a busy, independant, family run pub. 40-43 hours a week. Must have a passion for the industry and good experience of social media. Responsibilities• OVERSEEING A BAR STAFF OF 7 · Weekly rotas · Managing staff on duty · Hiring and training of all new bar staff · Training of ales and all new products · Dealing with any arising staff issues, timekeeping, misconduct ENSURING THE SMOOTH OPERATION OF DAY TO DAY RUNNING OF THE BAR. · Daily cash up · Maintaining and organising of bar storage areas · Overseeing cleaning rotas · Cellar management – maintaining ales, updating the board, line cleaning and trouble shooting · Till programming · Liaising with kitchen · Customer service – making all customers welcome and dealing with any complaints/issues SOCIAL MEDIA Daily posts for food and drink Weekly posts - promoting events CO-ORDINATING FESTIVALS/EVENTS/PRIVATE HIRE · Dealing with client bookings and personalising customers requests · Organising menus and packages for private parties · Dealing with breweries for annual beer festival · Co-ordinating drink led events
The Sales/Marketing Administrator will provide critical support to the Sales and Marketing team, ensuring the smooth and efficient operation of administrative functions. This role will assist in customer engagement, campaign coordination, CRM management, and reporting, contributing to the overall success of business development efforts. **Key Responsibilities:** Sales Support: - Assist in preparing quotes, proposals, and sales materials - Organise and schedule meetings, follow-ups, and customer calls - Maintain sales records, update CRM systems, and manage order tracking - Support the delivery and installation process by coordinating with relevant teams Marketing Support: - Assist with email campaigns, social media updates, and promotions - Help update website content and product information - Collect marketing data, run basic reports, and support event planning Customer Interaction: - Handle customer enquiries via phone and email - Follow up on leads and support sales staff in maintaining customer relationships - Provide support in managing customer complaints efficiently and professionally Administrative Duties: - Keep accurate records of customer communications and sales activity - Support in producing reports and maintaining department documentation - Coordinate internal communication between the sales and marketing team Skills Required: - Excellent communication and interpersonal skills - Strong attention to detail and accuracy in data entry and reporting - Ability to work independently and as part of a team - Good time management and multitasking skills - Proficiency in using CRM software, MS Office, and email tools - Experience in supporting sales or marketing departments Qualifications Required: - Proven experience (minimum 2 years) in a sales, marketing, or administrative support role - Technical or product knowledge relevant to the company’s services is an advantage - A relevant bachelor’s degree in business sales, marketing, management or a related field is preferred but not mandatory. **Benefits:** - Competitive salary with performance-based incentives. - Opportunities for professional development and career advancement. - Comprehensive benefits package, including health insurance and retirement plans. - Supportive and collaborative work environment. Job Type: Full-time Pay: £26,000.00-£31,000.00 per year Additional pay: Performance bonus **Benefits:**Company pension Schedule: Monday to Friday Work Location: In person Expected start date: 01/07/2025
About Comptoir Gourmand: At Comptoir Bakery, we are passionate about delivering exceptional French pastries and baked goods to our customers. We believe that an outstanding experience goes beyond our products; it’s about creating a connection with our community through innovative marketing strategies. Position Overview: We are seeking a dynamic and creative In-House Marketing Manager to join our team. This role will focus on enhancing our brand visibility and customer engagement across various digital platforms. The ideal candidate will work on community management, project management, and digital strategy implementation, particularly targeting new audiences (new generations). Key Responsibilities: Community Management: - Manage and engage our various social media accounts to foster community interaction. - Develop competition campaigns to improve brand experience based on customer preferences. Digital Strategy Development: - Utilise new digital initiatives to connect with customers and enhance the brand experience. - Collaborate with senior management on digital performance strategies, including KPIs and SEO. Sales and Graphic Design: - Ensure brand consistency across all sales channels while working on promotional materials. - Create compelling graphic designs to support marketing campaigns. Project Management and Supervision: - Oversee and coordinate projects involving third-party vendors (photoshoots, filming, PR, Meta, and Google Ads). - Conduct market surveys and analyse key metrics for informed decision-making. Operational Involvement: - Participate in daily business operations and contribute to new project development in cooperation with management. - Rethink and enhance existing projects to align with current market trends and business goals. Qualifications: - Bachelor’s degree in Marketing, Business, or a related field. - 2 to 5 years of proven experience in a similar role within the food and beverage industry. - Strong understanding of social media dynamics and brand consistency. - Excellent creative and design skills. - Strong teamwork abilities and a willingness to work on-site. Why Join Us? If you’re passionate about marketing and possess a love for French pastries, we want to hear from you! Join our team in elevating the Comptoir Gourmand brand while bringing joy through our delicious products.
We are hiring Chef and Waiters and Waitresses for Full time and Part Time positions. We are always looking for ways to innovate and improve the level of service we are able to offer to our customers. Fishy Delishy is owned and operated by brothers Ferhat and Murat Akkaya, whom are passionate about delivering the highest standards of fresh food and customer service. To this end, we always ensure we have access to the latest technology and are constantly reinventing our menus to offer our customers only premium calibre products for the most reasonable available prices. Our team receives the highest levels of customer service training, allowing them to naturally develop a rapport with our regulars, and leading to an enhanced eye for detail. Our team thrives on exceeding our customers.
Full-Time Production Pastry Chef We are seeking a skilled and experienced Pastry Chef to join our team full-time. This role involves crafting a variety of high-quality desserts and managing a successful team of baker and chefs. The ideal candidate will excel in a fast-paced kitchen environment. Opportunities for growth are available for the right individual. Responsibilities: • Collaborate closely with the Head Chef to oversee and manage the entire kitchen operations. • Create and execute a wide range of dishes according to established recipes and culinary standards. • Maintain high levels of cleanliness and adhere to strict health and safety regulations within the kitchen. • Lead and help the Head Chef to manage a team of 10 employees (or more), providing guidance and training to maintain a productive and harmonious work environment. • Help the Head chef in handling all aspects of kitchen management, including inventory control, ordering supplies, and managing stock levels to ensure freshness and availability of ingredients. • Monitor stock rotation and implement a systematic process for tracking inventory to minimise waste. • Innovate with the Head Chef and experiment with new recipes and techniques to introduce unique and creative offerings to our customers. • Ensure consistency and quality in all products across our four locations. • Oversee the preparation of ingredients and use of cooking and kitchen equipment effectively and efficiently. • Monitor the performance and progress of team members, offering support and constructive feedback to the Head Chef as needed. Requirements: • A minimum of 3 years' experience as a Pastry Sous Chef, including experience managing a team and in Production. • Strong knowledge of cooking techniques and kitchen operations. • Proficient in health and safety standards, as well as food preparation and nutrition. • Experience with inventory management and control, including stock ordering and rotation. • Ability to thrive in a fast-paced production environment while maintaining high quality standards. • Strong organisational skills and attention to detail. • Excellent communication and leadership skills. • Knowledge in Gluten free/vegan recipes Application Process: Candidates will undergo a three-stage assessment process, including a trial shift, an in-person interview, and reference checks. This position offers the chance for an experienced Chef to take on new challenges and grow within our organisation. If you are committed to producing exceptional pastries and enjoy leading a team, we encourage you to apply.