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Shaping the Future of Government Shared Services.DWP is seeking an Information Management Officer to play a pivotal role in the Synergy Programme - one of the most significant transformations in Civil Service shared services in decades.The Synergy Programme is a major cross-departmental initiative a

£37,000 - £43,000 per annum dependent on experience Customer Insight & Intelligence Lead Up to £37,000 - £43,000 per annum, dependent on experience Permanent London Hybrid We are looking for a Customer Insight and Intelligence Lead to join Saga’s Insurance business at a pivotal point in our transformation journey. At the Saga, our customers are in the heart of everything we do and as a business, we support a diverse group of customers and help them at various stages of their lives. In this newly created role, you’ll report to the Chief Operating Officer and be responsible for driving measurable improvements in customer experience, satisfaction, and retention on our PMI and Travel journeys. As Customer Insight and Intelligence Lead, you’ll be responsible for transforming customer data into actionable insights that drive continuous improvement across the customer journey. This role combines advanced analytics, business intelligence, and a deep understanding of customer behaviour to inform strategic decisions and operational enhancements. By integrating data from multiple sources—including Voice of Customer (VoC), complaints, transactions, journey analytics, conversations, and retention metrics—the role ensures that every improvement is grounded in robust evidence and delivers measurable value for both customers and the business. We work in a hybrid way at Saga both at home and in the office. This role requires you to be working from our London office roughly once a week, allowing us to collaborate and share success as a business. There will also be adhoc visits to Folkestone in Kent to meet with the wider operations team. Role Responsibility As our Customer Insight and Intelligence Lead you will be responsible for aggregating and analysing data from VoC surveys, complaints, transactions, customer journeys, conversations (e.g., call/chat logs), and retention/churn metrics to identify trends, pain points, and opportunities for improvement. Other responsibilities will include: • Develop actionable insights and recommendations that inform customer journey enhancements, product/service design, and operational processes., • Build and maintain dashboards, reports, and presentations that communicate findings clearly to stakeholders at all levels, using data visualization and narrative techniques., • Work closely with CX, product, marketing, operations, and technology teams to ensure insights are embedded into decision-making and drive cross-functional improvements., • Use analytics to map and optimize end-to-end customer journeys, identifying friction points and prioritizing interventions that will have the greatest impact on satisfaction and retention., • Establish feedback loops to monitor the impact of changes, measure outcomes, and refine strategies based on real-world results., • Ensure data integrity, compliance, and best practices in data management, working with IT and data governance teams as needed., • Stay up to date with the latest trends in customer analytics, data science, and insurance industry best practices. The Ideal Candidate As our Customer Insight & Intelligence Lead you will have proven experience in customer insight, data analytics, or business intelligence roles, ideally within insurance or a regulated industry. You will need to have experience within a large-scale customer operation, ideally from the Insurance industry, but we consider applicants from other regulated areas. You will also be able to demonstrate the following skills and experiences; • Strong analytical skills with proficiency in data analysis tools (e.g., SQL, Python, R, Tableau, Power BI)., • Experience integrating and analyzing multiple data sources (VoC, complaints, transactions, journey analytics, etc.)., • Ability to translate complex data into clear, actionable insights and recommendations., • Excellent communication and stakeholder management skills., • Experience with customer journey mapping and process improvement methodologies., • Knowledge of data privacy, compliance, and governance requirements., • Bachelor’s degree in a relevant field (e.g., Data Science, Business Analytics, Statistics, Marketing, or similar) Saga Values: Make it Happen, Do the Right Thing, Customer First, Excellence Every Day, Our People Make Us Special Package Description At Saga we recognise that our people make us special. We believe our colleagues deserve rewards for the excellence they demonstrate every single day, that's why we have put together an amazing benefits package for all colleagues. BENEFITS AVAILABLE TO ALL COLLEAGUES: • 25 days holiday + bank holidays, • Option to purchase additional leave - 5 extra days, • Pension scheme matched up to 10%, • Company performance related annual bonus - Up to 5%, • Life assurance policy on joining us, 4 x salary, • Wellbeing programme, • Colleague discounts including family discounts on cruises, holidays and insurance, • Range of reductions and offers from leading retailers, travel groups and entertainment companies, • Enhanced maternity and paternity leave, • Grandparents leave, • Income protection, • Access to Saga Academy, our bespoke learning platform About the Company Over the past 70 years we have become the UK's specialist provider of products and services to people aged over 50 in the UK. The Saga brand has become one of the most recognised and trusted brands amongst UK consumers in this demographic, recognised for its high quality products and exceptional standards of service. These include cruises and holidays, insurance, personal finance and the Saga Magazine.At Saga we are committed to treating all employees fairly and to offering equal opportunities in all aspects of employment and advancement. We value diversity not just because it is the right thing to do, but because diverse teams perform better.Fair consideration is given to applications from all applicants, including those with disabilities and those over who are over 50 as we are champions of age inclusivity. We are an official Disability Confident Committed employer and ensure that our recruitment process is inclusive and accessible and we will make reasonable adjustments as required. For more information on our DEI policies please visit our Saga Careers page.Saga does not accept agency CVs unless specifically engaged on the role by the Talent Acquisition Team. Please do not forward CVs to our recruiters, employees or any other company location. Saga will not be responsible for any fees related to CVs received in this unsolicited manner.Job Reference: saga/TP/56250/3390

The Programme Officer is responsible for essential work contributing to the delivery of our undergraduate and postgraduate programmes. With support to develop a working knowledge of regulations the Programme Officer is a valued and trusted member of a hard-working and friendly team and will have a k

Prospectus are proud to be supporting Henry Smith Foundation with the search for an Individual Grants Programme Officer. Best known for the grants made to organisations throughout the UK, Henry Smith Foundation grant programmes distribute around £50 million each year, mainly to support organisati

Senior Programme Officer - Strand, London, WC2R 2LSAbout usThe Policy Institute’s vision “solving society’s challenges with evidence and expertise”, which we achieve by combining the rigor of academia, the connectedness of a think tank and the agility of a consultancy. The Senior Programme O

A nonprofit organization is looking for an Individual Grants Programme Officer to facilitate their grants programme.

FCN and Macmillan Programme Officer (Northern Scotland). The Farming Community Network (FCN) is currently recruiting for a FCN and Macmillan Programme Officer (Northern Scotland), helping us to improve the support available to people living with cancer in rural areas in Northern Scotland. The FCN an

Capital Programme Officer | Property Service. As a Capital Programme Officer, you will:.

Our Privacy Statement & Cookie Policy**Programme Officer, TrustLaw, EMENA page is loaded## Programme Officer, TrustLaw, EMENAremote type: Hybridlocations: United Kingdom, Londontime type: Full timeposted on: Posted Todayjob requisition id: JREQ196804The Foundation is recruiting a dynamic *

We are looking for a Senior Programme Officer to join our Professional Services team, working within the Faculty of Arts and Humanities at one of the most prestigious universities in the UK. The role offers an exciting opportunity to anyone who is interested in providing high‑quality comprehensive

A climate-focused NGO is seeking a Senior Programme Officer to oversee its Fellowship Programme.

Sustainability Policy Officer (Synergy Programme). Join to apply for the Sustainability Policy Officer (Synergy Programme) role at Department for Work and Pensions (DWP). But most importantly, we’re looking for applications from people who can also demonstrate a passion for our core ambition - del

A local government council in Lancashire is seeking a Capital Programme Officer to manage a diverse property portfolio and lead education project expansions.

Prospectus is proud to be supporting this foundation with the search for an Individual Grants Programme Officer. Best known for the grants made to organisations throughout the UK, the foundation’s grant programmes distribute around £50 million each year, mainly to support organisations and projec

A local council in the United Kingdom is looking for a programme co-ordinator to support their transformation initiatives.

Reporting to the Senior Legal Programme Manager, EMENA, and working closely with the regional Programme Manager and Senior Legal Officer, the Programme Officer will play a key role in supporting TrustLaw’s community of civil society organisations, social enterprises and independent media organisat

A charitable organization in Greater London seeks an experienced Individual Grants Programme Officer.

Role Title: Senior Programme Officer. As a member of the Executive Officer Grade, you will work in this role side by side with the Director of Programmes (DPG), helping with operational and administrative tasks as needed. Director-General's Office overseeing the BCI Fellowship Programme.

Money Laundering Reporting Officer (MLRO) and Compliance Lead. We are seeking to appoint a Money Laundering Reporting Officer (MLRO) and Compliance Lead in the UK to oversee regulatory compliance for our open banking product. The MLRO and Compliance Lead will oversee regulatory compliance activities

A well-established global foundation is seeking a Programme Officer to support the TrustLaw programme in the EMENA region.

The Direct Entry Detective Constable (DEDC) programme provides candidates the opportunity to become an accredited detective within two years. Initial training for this programme will commence in. We open this challenging programme for a limited time each year to ensure we attract the best candidates

Prospectus are proud to be supporting this foundation with the search for an Individual Grants Programme Officer. Alongside organisational funding, the programme delivers the founder's legacy to help members of his family in financial need. Within this varied and hands on role, the successful candid

We are seeking dynamic, self‑starting volunteers interested in joining our organization as (Senior) Programme Officers at the Director‑General’s Office overseeing the BCI Fellowship Programme. As a member of the Executive Officer Grade, you will work side by side with the Director of Programme

A prominent organization is seeking a Programme Officer to innovate and strengthen the TrustLaw programme in the EMENA region.

Support AML/CTF, Sanctions, Trade Finance and ABC, ATEF, Fraud & MS&HT, QA Programme Leads with the day-to-day transaction advisory work, policy, and procedure review, first line of defence (FLOD) and second line of defence (SLOD) training set-up. Support the programme leads deliver the following an

A volunteer organization for climate technology seeks a Senior Programme Officer to oversee their Fellowship Programme.

Sustainability Policy Officer (Synergy Programme). Drawing upon your knowledge and experience, you will have a key role in supporting the Design Sustainability Lead to work with cluster Department Sustainability Specialists and within the Synergy Programme to promote sustainability, influence and em

A prestigious university in the UK is seeking a Senior Programme Officer to provide comprehensive support for undergraduate and postgraduate programmes.

As the programme co-ordinator for Transformation and LGR transition arrangements you will work closely with the Chief Executive and Corporate Management Team elected Members and colleagues from other Councils. Supported by the OD Manager and Head of Transformation you will track the delivery of the

Reporting to the Senior Legal Programme Manager, EMENA, and working closely with the regional Programme Manager and Senior Legal Officer, the Programme Officer will play a key role in supporting TrustLaw’s community of civil society organisations, social enterprises and independent media organisat

A global organization for social impact is searching for a Programme Officer to enhance their TrustLaw programme across the EMENA region.